Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Barbara Rudisill Clover, SC

Do a great job on time friendly people know their job very well

4 years ago

check_circle

Verified Customer

star star star star star

Hansel Delgadillo Harker Heights, TX

Great company with great customer service, would definitely recommend

4 years ago

check_circle

Verified Customer

star star star star star_border

Craig Ricketts Loganville, GA

Quick claim turnaround. Technician fixed the issue within two weeks of the claim being filed.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous League City, TX

I am not happy with customer service or the manager. They are not working for me. It was transferred to me from the previous owners.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Tom Fort Myers, FL

I was happy with they way it is set up. I had my air conditioner fixed. I am happy.

4 years ago

check_circle

Verified Customer

star star star star star

Dolly Las Vegas, NV

Outstanding customer service and the price makes it cost effective.

4 years ago

check_circle

Verified Customer

star star star star star

Sreenivasa Raju Troy, MI

Very good customer service. Clear policy terms. No hassle claims

4 years ago

check_circle

Verified Customer

star star star star star

Patricia Maycumber

Respond quickly with repairs. People they send are efficient accurate in determining and making the fix

4 years ago Edited October 12, 2021

check_circle

Verified Customer

star star star star star

Jesse Serna Buckeye, AZ

No run around on whats covered & what is not, they got it done!

4 years ago

check_circle

Verified Customer

star star star star star

Sara Sgnilek Boca Raton, FL

Quick response and resolution no issues in getting in touch with the company

4 years ago

check_circle

Verified Customer

star star star star star

Violet Bench Winter Park, FL

Very prompt with their response. Great, knowledgeable, helpful repairmen

4 years ago

check_circle

Verified Customer

star star star star star

Cindy Perugini Palm Bay, FL

Friendly Excellent Quick service accommodating my work schedule.

4 years ago

check_circle

Verified Customer

star star star star star

Elton Baul Killeen, TX

Quick response my issue was taken care of in a timely manner

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Colgan Goodyear, AZ

No one shows up when needed and no one writes me back when I leave messages on this site or on the phone, have called and asked for a callback too many times

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Roy Vaccaro Fort Myers, FL

So far every time we've called we got results we were very happy with.

4 years ago

check_circle

Verified Customer

star star star star star

Ellen Hughson-Hale Glendale, AZ

Quick and efficient Very happy with the plumber they sent out

4 years ago

check_circle

Verified Customer

star star star star star

Dick Bugg Morrisville, NC

Quick response to schedule a vendor that solved the problem

4 years ago

check_circle

Verified Customer

star star star star_border star_border

James Aynes Murrells Inlet, SC

Difficult to know what is covered and what is not covered. Repairman has to get permission before work can be done

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Hephzibah, GA

They are very, very good. I call and they contact me next day.

4 years ago

check_circle

Verified Customer

star star star star star

Clyde Riverdale, GA

Great service whenever I had a problem. They get the job done.

4 years ago

check_circle

Verified Customer

star star star star star

Yoconna Columbia, SC

Fast service and they do quality work. I just appreciate it.

4 years ago

check_circle

Verified Customer

star star star star star

Orlando L. Orama Edinburg, TX

They were very effective and rapid to assist me with my claim.

4 years ago

check_circle

Verified Customer

star star star star star_border

Bill Schira Sylvania, OH

They came through twice, failed me once. I have two homes using Choice. I would recommend them

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

John Stanzione Lagrangeville, NY

Taking too long to pay me back on an authorized payment that I had to dish out money for a claim that you had nobody in my area to take care of.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Louis DeLuca Philadelphia, PA

So far so good. Had a good contractor and an easy experience

4 years ago

check_circle

Verified Customer

star star star star star

Margaret Sprinkle Huntsville, TX

My water heater is working again, and not leaking! Thank you.

4 years ago

check_circle

Verified Customer

star star star star star

Beverly Wilson Lexington, KY

CHW representatives arrange prompt repairs with reputable contractors.

4 years ago

check_circle

Verified Customer

star star star star star

William Cruz Birmingham, AL

Fast response, knowledgeable, respectful and clean workers.

4 years ago

check_circle

Verified Customer

star star star star star

Wes seaman Naples, FL

Had one experience since obtaining coverage and everything was perfect

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carrol taylor Carencro, LA

U sent me a plumber, that couldn't do the job and had to pay him for something he did not do 85dollors services ü§î, I would like to receive my money back?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Claudia Atwood Lumberton, TX

Professionally,and quick to respond, fixed the problem same day,

4 years ago

check_circle

Verified Customer

star star star star star

Cheryl J Matzdorf Homosassa, FL

my experience to date is good communication and follow through

4 years ago

check_circle

Verified Customer

star star star star star_border

Crystal Jones Williamsburg, VA

Was pleased with the turn around on getting someone out to fix our air conditioner

4 years ago

check_circle

Verified Customer

star star star star star

Bruce Townsend Fort Mill, SC

Extremely easy way to request service. Quality repairs. Great value.

4 years ago

check_circle

Verified Customer

star star star star star

Cheryl Fox Shreveport, LA

I called them on an air conditioner issue and it was repaired the next day.

4 years ago

check_circle

Verified Customer

star star star star star

raymond funderburg Toney, AL

good fast service the service included the exact repair needed

4 years ago

check_circle

Verified Customer

star star star star star

Debra Fenton Lanoka Harbor, NJ

They have courteous staff, the service is timely and efficient

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elliot C Raleigh, NC

I got a good response each time. However, our dishwasher broke, and despite having the most expensive plan sold, I got peanuts to replace it. What a waste.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lewis Dobbs Baltimore, MD

Everything and I mean Everything that I needed you CHW for CHW gave me reason why thy can't do it. If I save the money that I give CHW I wouldn't need CHW

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Joe Jacksonville, FL

they fight you tooth and nail when it comes to something wrong or they attribute it to a maintenance issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Karlynda Steen Harker Heights, TX

They are very responsive and helpful. They took care of everything!

4 years ago

check_circle

Verified Customer

star star star star star

Rosalinda Arciniega San Antonio, TX

Respond had always been the same day and repair by the second day

4 years ago

check_circle

Verified Customer

star star star star star

Paul Rudy Jacksonville, FL

They were quick to answer my need and did exactly what they said they would

4 years ago

check_circle

Verified Customer

star star star star star

Sijce West Palm Beach, FL

Every claim that I have made is successfully closed in only 2-3 days.

4 years ago

check_circle

Verified Customer

star star star star star_border

Dara Bottenhagen Shorewood, IL

They came out right away and fixed my air compressor so I had my air conditioner up and running.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Scott Elmes McIntyre Seabrook, TX

very poor service provider, CHW customer reps were variable, some good, some bad, but the plumber was atrocious

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Brenda Williams Ralls, TX

Great company that did repair. He went out of his way to get everything right.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Sylvia Ardis New Baltimore, MI

I've only us d it one time and the technician had to come back out in less than 2 weeks for same problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Mary B. Lurry Quincy, FL

The last experience that I had with sinks and the service guy Awesome!!

4 years ago

check_circle

Verified Customer

star star star star star

Judith Potter Washington, DC

I have had excellent service from Choice! Well worth the money!

4 years ago

Choice Home Warranty Reviews