Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Gregory Portsmouth, VA

Choice Home Warranty doesn't communicate effectively. The technician came out and gave the incorrect determination so they wouldn't authorize the repairs.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 14th, 2020

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Curtis And Sheila Pearland, TX

The turn around time is pretty good and they fixed what we needed fixed.

5 years ago

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Junior Richmond, TX

They didn't respond to my warranty service in a sufficient manor. We got an issue without heat over 3 weeks ago and it's not been corrected.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 9th, 2020

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Verified Customer

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Robert

Excellent service and prompt repair by qualified professionals.

5 years ago

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Kate Satchwill

Always competent, efficient, and Considerate with scheduling.

5 years ago

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D. Much

Promptness in responding to repair, polite and knowledgeable workmen

5 years ago

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Kathy .P

Customer service and accuracy , the company comes out are ok.

5 years ago

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Debra Tucker

The services I have received have all been more than satisfactory.

5 years ago

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Holly Medina

They are responsive and have creditable contractors who come out.

5 years ago

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Evelyn

Prompt Response, very courteous and knowledgable Service Provider

5 years ago

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James Dunbar

Bought home, deller provided the earrasnty but would not cover a washer failure full repair price. thought wartranty would cover any repair no matter how old the product was.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Verified Customer

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Jimmy Dallas, TX

Every time I had a claim, they pretty much got it taken care of.

5 years ago

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Grant Altavista, VA

We had a plumbing problem and we called Choice and got service the very same day.

5 years ago

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Daisy

I think it's an excellent company. I am very happy and I highly recommend them.

5 years ago

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Beverly Martinets

So far they have been very helpful and have sent out great technicians.

6 years ago

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Alfred Cortinas

Had trouble with the dryer being covered. Finally got someone on the phone from resolutions who knew what to do

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 17th, 2019

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Verified Customer

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Donna Armstrong

They answer phone & usually within 2 hours or less I'm lined up with service

6 years ago

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Dolores Gabay-Bowyer

They answer your calls immediately and send someone in your area to do the job

6 years ago

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Robert Mckamey

Took too long to get a plumber to my house for a water heater leaking. Tiok 4 days.

6 years ago

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Monroe Taylor

Although I have had some excellent service providers, there were a couple that were at best fair

6 years ago

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Verified Customer

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Mayme

Was very quick to respond and the repairmen did a great job.

6 years ago

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Verified Customer

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Marcia Sicola

Never had a problem with them. I always get a service call quickly.

6 years ago

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Dale Fayetteville, NC

When you make a claim, Choice Home Warranty takes care of it quickly.

6 years ago

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Verified Customer

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Kern

The service people at Choice Home Warranty are professional.

6 years ago

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Anonymous

The man was very nice and he fixed my heat very quickly and it is working fine.

6 years ago

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Verified Customer

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Lowanda

More affordable for me because I am a fixed income and it covers everything.

6 years ago

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Khi And Xuan

My friend recommend them to me and the best thing is the prompt responses.

6 years ago

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Ronald

Slow, unresponsive service and poor communication. I thought they were going to be good but I've got a washer claim in that nobody has gotten back with me about.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 9th, 2019

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Verified Customer

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Ony Cherestal

Because when I call for repair.they send someone right the way

6 years ago

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Heather Haggerty

Easy to talk to and explain what my issue is. Very personable.

6 years ago

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Gay

Did not pay enough to cover a new washer so had to buy a used one and same thing happened

6 years ago

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Wanda

I hate that I even have spent money on this warranty. Yes they send a service technician out but no matter what you call for it is always a denial. Never again

6 years ago Edited January 10, 2024

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Chris

Nothing I have claimed has been covered, it is good for sending contractors out fast, but I have to pay for the final service

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Darlene Waddy

Outstanding service and quick response and friendly repairmen

6 years ago

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ANGEL L PINTO

Awesome response very attentive to my needs and extremely courteous.

6 years ago

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Rosa

Easy to contact and food online services . Appointment schedule could be faster

6 years ago

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Verified Customer

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Shawn revell

I HAVE HAD NO PROBLEMS GETTING WORK APPROVED ON MY APPLIANCES

6 years ago

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Verified Customer

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Ginger Stratton

They are exceptional. The only negative is that they don't cover plumbing.

6 years ago Edited January 10, 2024

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Trina Rumbough

They was on top of getting my problem fixed very satisfied with them

6 years ago

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Angela Shirk

Because they use companies that have really bad reviews and they don't get the job done plus are rude to their customers

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Verified Customer

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Rebecca thielen

Service was great on all three calls that I had to make callst I made

6 years ago

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Patrick Houston

good customer service and the matter I called about was handled immediately.

6 years ago

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Oscar Longoria

This company so far has leave up to what they say they are honest.

6 years ago

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Nathaniel

Great response time friendly customer service and was on time for appointment

6 years ago

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Verified Customer

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Kyung Moon

Right on time service as scheduled and the technician did a great job

6 years ago

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Verified Customer

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Elaine Magenheim

Very responsive to request . They are helpful when their is a problem

6 years ago

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Patricia Cook

good service, timely service, satisfactory sub contractors sent

6 years ago

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Roz rosentrater

Very impressed with this company very happy with their service

6 years ago

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Laurie

Reasonable copay but when I needed to use the warranty, they didn't get back to me for two or three days.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 25th, 2019

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Verified Customer

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Shelly

I like the options of the coverage and the price. They are very responsive.

6 years ago

Choice Home Warranty Reviews