Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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William Howard Chapin, SC

You can't choose anymore who you want. They give you only one option and you are stuck with that. You used to be able to select the service provider.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 17th, 2021

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Terry Baxter Goodyear, AZ

They've been very responsive for the times I've needed warranty work.

4 years ago

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Eugene romo Yuma, AZ

Excellent service very good and helpful people would recommend

4 years ago

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Rhonda Thompson Largo, FL

Super fast service all around. Right from the first phone call to the end!!!!

4 years ago

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RUTH MCDONALD Lancaster, PA

I had one repair that took a while to set up for some reason but the other was really quick.

4 years ago

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David Cooley Henderson, NV

Repairs are always prompt. Never had to wait more than 24 hrs.....

4 years ago

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Gitimoy Kar Tampa, FL

Easy to schedule a service online and response is fairly prompt. Good follow up on service calls.

4 years ago

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Lisa Seufert

It is the best warranty company we've ever dealt with! Prompt service!

4 years ago Edited January 10, 2024

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Peter Cummings Jacksonville Beach, FL

I wasn't expecting the additional cost that I have to pay and I was not happy about it

4 years ago

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Maurice Caple Browns Summit, NC

Quick service call, and an even quicker response and repair/replacement.

4 years ago

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Johnny broom Houston, TX

The service techs that have been to my house have been very efficient.

4 years ago

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David L Leister Phoenix, AZ

They do everything they're supposed to do and at a good price.

4 years ago

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Aimee Knox Las Vegas, NV

Called for problem with refrigerator and the next day had service guy out.

4 years ago

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Kim Las Vegas, NV

Easy website to use they get back to you almost immediately

4 years ago

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Breitfeller Kurt Clermont, FL

Had to pay $75 service fee 2 times for same claim, now 3 weeks old, repair not complete and no word when it will be done

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Aimee Arenas Phoenix, AZ

They matched me with a terrific company who served me well, right away!

4 years ago

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Patricia Bell Cypress, TX

Both technicians were very professional and did an excellent job.

4 years ago

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William Green

Initially the price was better and there was good service but I have been having some difficulties. They seem to dispute each charge. I did have a good experience with the technician who was here to fix the microwave.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Verified Customer

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JoAnn Chilo Houston, TX

Very professional and quality service company used to fix my Dryer

4 years ago

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Diane Harris-Sumlar Olympia Fields, IL

Always responds quickly . They follow up with me to see if the work was done.

4 years ago

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Pauline Beveraggi Fort Lauderdale, FL

Always prompt, communications are great and the service is on point.

4 years ago

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Sheila Patterson Plano, TX

Happy service people. Reliable customer service. I have recommended the services often

4 years ago

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Ora Williams Grayson, GA

Since March been dealing with a non working icemaker,still not replaced. Waterheater leaking" not sure if its covered" I'm not paying $85 to be told its not covered

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Terry Roberts Orlando, FL

Fast Service and work completed on time when they scheduled it!

4 years ago

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ROGELIO R GARZA McAllen, TX

Very direct and explained what was wrong and what was done to get it working again

4 years ago

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Bernard Smith Spring, TX

The first tech didn't check the washer just said he couldn't do anything because the barcode was unscanable

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 21st, 2021

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Anthony wheeler Philadelphia, PA

How quickly my order was taken and how fast my problem was fixed

4 years ago Edited January 10, 2024

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Michael Nevins Sullivan, MO

Fast and the people who they choose are very efficient and polite

4 years ago

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Richard Talerico Myrtle Beach, SC

Very easy to use when needed and service is usually performed quickly

4 years ago

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Noor Windermere, FL

Very good response , excellent service and very knowledgeable sub contractors

4 years ago

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Paula Sugidono Cave Creek, AZ

I had a 20 yr old washer and it quit and they paid half to get a new one!!

4 years ago

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Zina Lee Byram, MS

The service was timely, worker was friend, work done efficiently and timely

4 years ago

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Nancy Baca Las Cruces, NM

I don't have to wait long. I always get someone right away.

4 years ago

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Dominic grassi Eastchester, NY

Great customer service when called for service it went smooth

4 years ago

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Timothy Horton Kissimmee, FL

Great customer service , The technician was very timely and knowledgeable.

4 years ago

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Micheline Ann Arbor, MI

I called 3 times to cancel my membership and they will not do it . They are bullying me and I will call the better business bureaus to submit a complaint

4 years ago

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Larry Walker

The garage door service company resolve my issue in a very timely manner.

4 years ago Edited January 10, 2024

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Bette L. Davis Washington, DC

Loved the the technician ... hardworking, thorough, and professional

4 years ago

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Bonnie Luzader Magnolia, TX

Great service. The technicians they use are polite and knowledgeable.

4 years ago

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Carla Loganville, GA

They are pretty quick to answer phones and set up appointments for you.

4 years ago

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Anonymous Nanuet, NY

When I called them to use my warranty, they came out and fixed my problem.

4 years ago

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Narasimha Fort Mill, SC

We have had a few appliances repaired and it was an easy process.

4 years ago

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Djegui / Adama Indianapolis, IN

For me all has been great. If something is up, I use my warranty. They will take care of any issue.

4 years ago

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Rosalyn Charlotte, NC

My dishwasher was not working and I called them and they repaired it in time.

4 years ago

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Effie Matlock Powell, OH

Not as expected. My appliances are not always covered fully. I always have to come out of my pocket?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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Paul J. White Abingdon, MD

I am very pleased with your warranty, and customer service !

4 years ago

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Debbie Huntsville, AL

I had to use it for my dryer which the person come out three times to fix my dryer it caught on fire.

4 years ago

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Joan Bruce Marietta, GA

Had to get device for AC and someone arrived on time and the very next day!

4 years ago

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Kimberly Phillips Douglasville, GA

Very Professional and very quick responses from service reps.

4 years ago

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Kevin McGrath Sun City Center, FL

Always helpful! Fast action to take care of any of my issues.

4 years ago

Choice Home Warranty Reviews