Choice Home Warranty Reviews
9.4
Overall Score
Review Source
Bill Wilson Georgetown, TX
Possibly the worst experience ever! I had a leaking water heater with a small amount of manufacturer's warranty remaining. Because of that warranty, they excluded all costs associated with the replacement - they wouldn't even pay for the pro-rated amount of the manufacturer's replacement. Not paying for the hoses/lines connected to the water heater, NOTHING. Please do NOT purchase this home warranty.
Their case manager didn't even understand their own contract and tried to tell me that an exclusion for air conditioner applied to my water heater. Not only incompetent, but rude by talking over me and not allowing me to finish trying to point out the error. I even provided a proper citation that he rejected.
3 years ago
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DJ Gonzales Goodyear, AZ
When I called to place an initial claim the rep basically accused me of fraud saying they have ways to see when my appliance went out and if it was before coverage I would be liable like I’m a liar. Then I call to get info on the claim and am told I need to wait and when asked for a manager they hung up, I called again and info was available that the other rep didn’t even look for . Now on replacement of my water heater the plumber has a “modification “ charge standard for any warranty claim forcing me to pay basic installation fees instead of the warranty. It’s a shit shoot where customers are screwed. I’m paying for the warranty the tech visit and probably a full discounted replacement when it should be covered entirely by the warranty
3 years ago
Danielle Phoenix, AZ
We are disappointed about the fact that we called on Thursday, September 14 to file a claim about our air conditioner being broken, we have 2 elder member in the family as well as a 2 year old child, the thermostat in the house is reading at 94* currently and even hotter during the midday heat. We finally received an email about our claim being accepted but were disappointed to see that it won’t be until the 27th of the month and I don’t know how we can make it through the 2 weeks until a technician comes with these members having to put up with the heat especially with the 2 year old at home all day! Really disappointed that the repair date is set that far ahead!
3 years ago
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ms Denny Denham Springs, LA
the amount of time trying to have the claim properly addressed and the poor communication between Choice and the Technician's company assigned.
Also, the changes made for the repair appointment dates due to that poor communication and lack of timely communication with me by both companies.
3 years ago
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Bat Peachy Midlothian, VA
Wow! You performed better than ever! Workman were at my home within the week and did a great job. Thanks all.. turned out it was a bad circuit breaker.
3 years ago
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Norma Anthony Glastonbury, CT
I joined Choice after checking out it's ratings. It was 2nd , That was in Aug.
Since then, I have had the need of repair of my fridge, when my bottom freezer was not freezing. The top of the fridge was working. It took a week before a serviceman showed up. He took the fridge apart, and said I needed a new compressor. Now I have a fridge with nothing working. He called Choice to get approval for the compressor.
I called the next morning stating that I now had No fridge working . No replies.
I have since read MANY reviews about compensating for placement of new appliances, where Choice is giving them nothing but problems with payments, etc
I now read your ratings, and in a months time, it is even being charged with fraud.
People are stating, like I am, that they have paid more money waiting for, or having their appliance repaired.
I lost all my freezer and upper fridge food. Don't know when or if I will get the compressor installed.
Sorry that I can't give a positive review, but I call it as it is.
3 years ago
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Scottie Lee Chicago, IL
This company is absolutely horrible. They can't seem to find technicians and ask me to find one myself. After I found a technician, I called to confirm that the technician could perform the diagnostics and perform the work. I had the lady (KIM) confirm several times. When I submitted the completed paperwork today, as expected, YOU are saying you are not going to reimburse me. Absolute worst company I have ever dealt with!!! I will be cancelling my (5) year policy with this garbage company and would never recommend them to anyone NOBODY there speaks English as well. I had American Home Shield Warranty for 10 Years and never had a single problem.
Scott Bowden
3 years ago
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Dana Wilson Philadelphia, PA
Because I have a plumbing issue that was denied stating that my policy only covers normal wear and tear. Well, the use of my toilet is for the purpose of what it's supposed to be used for and the technician recommended a replacement after his diagnosis and it was denied. Now I still have a non functional toilet that needs to be replaced and I pay into a home warranty plan to assist with those needs and repairs and they denied the recommendation of the technician that they sent out to assess the problem. So that's why I give 2 stars. Not good service at all.
3 years ago
Ethel Ambrose
The quick response time to eligible claims. As well as the professionalism of the service technicians that were contracted to perform the services needed!
3 years ago
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Ava Devault Climax, NC
He was prompt, called before he came so I could get there on time, and was efficient. I would use his company again, and would recommend him to my family and friends.
3 years ago
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Miranda Havelock, NC
Jessica was very polite on the phone. However, overall I am very disappointed in the service and assistance. Actually i had two good experiences early in my subscription. I have only received one callback in response to messages i have left. We now have two requests that are unfulfilled. Major issues getting a dishwasher repaired and setup. I have a refrigerator that has been waiting for the repair person to come.
3 years ago
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Edward Woodard Dallas, TX
The technician who came to fix the garage door was very knowledgeable, worked hard, completed his task in a timely manner, and was very easy to get along with.
3 years ago
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Dr. K A Westerville, OH
The repairmen do not have any clue what to do. Only one of the claims we filed was approved, paid, and actually fixed. They offered us $494 for the $3,600 ice maker that went bad. The plumber had no idea what parts to order and told us to order them. The first plumber didn't get anything approved and we had to pay $1,600 out of pocket for items that were covered. The electrician showed up and said he knew what was wrong and had to order parts. That was three weeks ago. The customer service representatives are only there to save the company money and not to see that their customers are well served under the terms of their contract.
3 years ago Edited January 10, 2024
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Janis Fusaro Henderson, NV
It took 5 days to get an appointment & then the plumbing company that Choice Home Warranty choose, told me they do NOT do reverse osmosis !
Choice Home Warranty used to be good, now you have to fight for each claim.
Do not use them
3 years ago
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Eralyn Los Angeles, CA
I called the 888 number to verify if my purchase went through since it led me to an error page. The person who took my call at 9:18AM PST (did not provide a name when he answered) did confirm my purchase, offered me the labor day savings to which I declined politely but his response was “ok, whatever you want”. Toward the end of the call, he said he will send a confirmation of my purchase, to this I thanked him and his reply was a curt “ok”. He did address my question but I felt like I was doing him the customer service and not the other way around. As a consumer, I am not expecting to be waited hand and foot but the common pleasantries would be nice to receive because the way the agent interacted during that phone call can affect perceptions of the company.
3 years ago
June Patterson
I liked that I only had to make one phone call to have my refrigerator repaired and I knew I would have a reliable technician to work on my appliance.
3 years ago
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Arie Bahbout San Mateo, CA
Just purchased Choice home warranty, Account executive was very friendly and explained the warranty coverage and advantages and benefits of signing up.
3 years ago
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Kaari Hobson Carpentersville, IL
Choice home warranty is literally the WORST decision we could have ever made when it came to the purchase of our home. They hire HORRIBLE contractors who jerry rigged our furnace and A/C system… literally damaged it in more ways than one. Literally bent and forced the wrong parts, leaving this loud awful noise, did not reconnect the A/C when I called to have that fixed I had to pay another $65 for someone to reattach it, then they didn’t assemble the hose correctly leaving a huge leak… leaving water damage to my property and the system also got exposed to water. Choice constantly denied claims from people who were trying to do right. When they FINALLY had someone decent contractor come he put in a claim saying what needed fixing literally stating the original contractor used the wrong part and the damage it caused and it was denied because it wasnt damage from normal wear and tear…. But it was damage from a contractor they hired … so now I have to pay $8000-$12000 for a new furnace system. Choice is the WORST! NEVER use them, they are con artists and scammers. Their company is a joke.
3 years ago
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Karen Marquez San Diego, CA
They say they are 24/7 to which is not true. We put a claim in on a Tuesday at 4:30 pacific time and heard nothing until my husband called them on Wednesday around 9 pacific time. Are AC went out a Tuesday and they found a vendor on Wednesday to which they could not come out til Thursday. Which are did get fixed that afternoon. After researching reviews on the customer service end I am not sure it is truly worth it. I believe that certain things should be put on rush. I also wish you could talk to a human 24/7
3 years ago
Iliya Zamek Palo Alto, CA
I created an account on CHW 07/17.
In August the toilet in our house started to leak and I also found a crack in the pipe under the sink. I made a claime 08/18 to repair leaking toilet and leaking pipe in kitchen.
The technitian appointment was setup on 08/25, than it was moved to 08/29, but it was delayed and I needed to move it to the next day 08/30.
The technitians came 8/30 and just did an inspection without repairing. I paid $75 to them. After a day I got an email from CHW that my claim denied!
Somebody in CHW decided that the failure does not constitute normal wear and tear and/or is excluded from coverage!
I got email from case manager 09/05, - 18 days have passed from the filing the claime!
So, the weared out toilet gusket does not constitute normal wear and tear? !!!
The crack in the pipe is not normal wear and tear? !!!
I have used First American for many years and have not never got sach ridiculous case. I am still using FA in my another property.
I filed an appeal.
Such your service does not deserve even one star.
Please, reconsider your decision.
Thank you.
ILIYA ZAMEK
3 years ago Edited September 6, 2023
ahillerman1 McKinney, TX
The technician that fixed the leak was great, and did the job effectively and efficiently . However during the repair the technician had to cut a hole in the drywall in order to get to a pie. Unfortunately, Choice home warranty makes you sum in another claim to complete the repair from the first claim. I was truly disappointed with this policy.
3 years ago
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Shiraz Jivani Oakland, CA
The response time to too slow, we had a problem with washer in june 2023, and it got fixed today, which is August 30th 2023, very slow, we are still waiting for the AC repair person who came and looked at the AC and said that THEY CAN NOT COME BACK UNTIL AND UNLESS CHOICE HOME WARRANTY APPROVE THE REPAIR, I have no idea why it takes them this long to approve a repair, by the time they will approve it the summer will be over and we will be entering fall or may by winter. STILL WAITING FOR THEM TO COME BACK, THE COMPANY WHO CAME TO LOOK AT THE AC UNIT, THYE SAID WE SHOULD NOT HAVE SIGNED WITH CHOICE HOME WARRANTY, THERE ARE BETTER COMPANIES IN THE MARKET TO GET HOME WARRANTY. So next year we will think twice before renewing our policy with CHOICE HOME WARRANTY
3 years ago
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Michael Steward Oklahoma City, OK
Called CHW on a Friday at 1pm for AC issue, did not get technician to our home until Monday after 6pm. They said my contract states they have 48 hours to get tech assigned, and that was frustrating when your AC is acting up….but it became way worse. Technician CHW sent to our home recommended three repairs because our AC unit is not cooling properly when temps get over 100*. He said the unit is about to go out. However CHW refused repairs because the system is not COMPLETELY FAILED and it was working okay at the time. Was told by customer service that it had to be completely failed for them to approve.
3 years ago
Joanne Marano Staten Island, NY
Choice Home Warranty is a company that does not help people with their issues. I’ve had several bad experiences with Choice Home Warranty and I’m very disappointed in your services. Today, on August 29th, 2023, I had a bad and upsetting experience with a case manager , Jean M who works for the case managers’ department at the company, Choice Home Warranty. Mr. M refused to resolve my issue and told me that I should get my own electrician to do another inspection for the electrical work. I told the case manager, Jean T that it was unfair that the electrician who was recommended by Choice Home Warranty wrote a diagnosis for a claim regarding electrical system, without inspecting the ceiling wires that attach to my ceiling fan because the electrician did not have a ladder to inspect the ceiling wires. Furthermore, the wires for the ceiling fan that is located in the living room of the first floor apartment was a separate claim number under ceiling fans and they placed those wires under the claim for electrical system. The electrician who came recommended by the company, Choice Home Warrant, he wrote a diagnosis without inspecting the ceiling wires for my ceiling fan in the living room of the first floor apartment. When I tried to resolve it with the case manager, Mr. Jean M, he insisted that I get my own electrician and pay him out of pocket. I also asked the case manager, Jean M that I wanted to speak with a general manager for the case managers’ department for the company, Choice Home Warranty. Jean M told me that I could not speak to a general manager for the case managers because there is no general manager above us, the case managers at Choice Home Warranty. This is unfair for the consumer that the electrician who came recommended by the company, Choice Home Warranty, he wrote a diagnosis for the authorization department at Choice Home, Warranty, without checking the ceiling wires for the ceiling fan and when I requested another electrician to reinspect the wires the case manager, Jean M refused to accommodate me and to resolve the problem. Jean M refused to have another electrician come and inspect the wires. This kind of service to the consumer, is a disgrace to the company, Choice Home Warrant!!!! The consumers who are paying monthly for services to Choice Home Warrant are not receiving the proper services. When I told the case manager, Jean M that I was going to report this to the Better Business Bureau, the department of Consumers Affair and I will expose this kind of bad service to the public, Jean M agreed with me that I should complain to the Better Business Bureau and the department of Consumers’ Affairs, and I was going to expose this bad service from Choice Home Warranty to the public. Shame on the company, Choice, Home Warranty!!!!!
3 years ago
Miss April Frank (Mochababy) Lubbock, TX
UPDATE: AS I THOUGHT! AFTER THE FIRST PAYMENT AND FIRST CLAIM? THEY BACKED OUT OF PAYMENT. SAYING THE "KNOWN OR UNKNOWN" ISSUES ARE NOT COVERED. I RECORDED CASE MANAGER IN THEIR APPEALS OFFICE. I ALSO SAVED AN EMAIL FROM MR. Jim M WHERE IT IS QUOTED IN HIS EMAIL SAYING:
"Dear APRIL,
As we head into the new season and the holidays fast approaching, I wanted to reach out and thank you for being such an important part of the CHW community.
We want you to know that our home warranty team has your back. When unexpected breakdowns get in the way of your fall plans, our team is only a call away to help get your systems back up and running.
All of us at Choice Home Warranty are passionate about providing homeowners like you with comprehensive, flexible, and value-priced home warranty plans that will help you protect what matters most while preparing for the unexpected."
PLEASE DO NOT CHOOSE THIS COMPANY! I WILL ALSO BE FILING A COMPLAINT WITH BBB AND THE TEXAS ATTORNEY GENERAL. NOR WILL I BE PAYING FOR ANYTHING ELSE. CANCELING MY PLAIN TODAY!
OLD REVIEW: SO FAR SO GOOD FAR AS PRICE..I WILL SEE HOW THE SERVICE GOES WHEN I NEED IT. AHC DID ME WRONG AFTER PAYING FOR YEARS. I AM HOPING YOU GUYS ARE BETTER!
3 years ago Edited October 17, 2023
Williamnancy Orangevale, CA
Called in for warranty and they contacted the service technician who responded
early the next day. The tech got approval that same morning and installed the item that same afternoon.
3 years ago
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Rob Harris Eugene, OR
When I signed up, I was assured there would be plumbers and electricians available to service our semi-rural area.
We've got a plumbing issue and NO plumbers can be assigned. We can find no local plumber willing to work with Choice Home Warranty.
On the positive side, the appliance repair/replacement process worked as advertised.
3 years ago
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Jacob Perry Simpsonville, SC
Quick to get most warranty claims assigned to a company, which is good. However, most reputable companies won’t work with warranty companies because of issues between the servicing company and the warranty company (typically payment issues from warranty company to servicing company). In my experience, the servicing companies that work with the warranty companies do so out of need for business. Quantity over quality. The servicing company is going to get paid the deductible whether the service is covered by the warranty company or not. Choice Home Warranty will take whatever avenue they can to not cover a claim, even after a servicing company has said that warranty work needs to be done and have been paid the deductible. Choice Home Warranty will not take into account any input on the problem that the home owner has to give, which leaves out most of the diagnostics. I was stuck with the full cost of replacing my pool pump after a normal wear and tear failure, even after the pool technician wrote up that the pool pump components needed to be replaced due to normal wear and tear. I was also stuck with the deductible paid to the pool pump company. By the time you pay for the cost of these warranties and go through the hassle of trying to get work covered by the warranty, you could just pay to have your items fixed or replaced. HIGHLY NOT RECOMMENDED!!!
3 years ago
Blanca Mtz
Made a claim for my a/c and the same day an appointment was made with a technician. I am waiting at this time for the technician which will be coming tomorrow Thursday.
3 years ago Edited January 10, 2024
Carol White San Tan Valley, AZ
We have been trying to get CHW to honor our contract and replace our refrigerator. We had been without a frig for 3 weeks. As a senior citizen, I feel I was taken advantage of because of my age. I FINALLY received an email that I could get a gift card to Lowe's to purchase a frig of my choice. That was late 8..24.23. I called CHW 8.25.23 to let them know that I do not want a gift card from Lowe's & that I wanted to dispute the $ amount. the person told me I would receive the name, phone # & email of the claim specialist within 4 hours. Today is 8.28.23 I still have not received the email or a phone call from a specialist. I need to replace my frig ASAP. I was going to refer a friend to CHW but now I am not so sure since this claim process has been so upsetting to me.
3 years ago
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Ellery
I have a problem and I reported it to you. The representative came out and said he fixed it. However there is still awry bathroom floor which I reported to you and was told that he would call me back. To this day, NO CALL!!! I have been a customer several years. And during that time, I have requested service fewer than 10 times. I would like to have the situation cleared up by August 31st or I will have to cancel my contract with a request for a refund of the unused portion. My first contract was wonderful, but this current (2nd contract) is a nightmare. I am away from home now and will be available on Monday. I wish to hear from you by then. If you are going to refer me to the same person again please don’t. I have had it!!!!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”
Aug. 28th, 2023
Review Source
C. Faye Williamson Pensacola, FL
The young man who came to my house was very thorough and very professional. He told me a part had broken inside my garage door opener and that my rollers were getting old. He also told me the company would not replace the rollers and that I would have to pay for them but that the opener should be covered according to my policy. The company denied the whole claim and I am in a disagreement w/ Choice. Home Warranty. We will see how it turns out even if I have to take them to small claims court but the technician that was sent out was excellent
3 years ago
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Don B Tampa, FL
I believe the purpose of this home warranty company is to deny claims. WE've had two denied. One was for an air conditioner system. It completely went out during weeks of triple-digit temperatures in Texas. We're elderly, and we couldn't sit in a house without a great deal of discomfort. The alternative was to find a hotel room for the weeks they took to decide when and how much they wouldn't cover. We opted to pay $20000 to get it fixed ourselves. So much for retirement savings.
The second came with a garage door opener that was not working. Technically the motor ran, but, the door was stuck. We paid for that too.
3 years ago
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G D Chandler, AZ
Choice told me the appointment was scheduled for 8/21 so I took time from work to ensure I was home. The garage door company contacted me and said they would be at my home on 8/23. When I asked why the change they said “Hello. It might be the CHW who set that up but they failed to confirm it with us first before sending it out to you. The soonest would be 23rd should we confirm it now?”
3 years ago
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Leticia Galarza San Antonio, TX
They had been on top of the game on the couple of situations that had presented in our household these couple of months! Totally planning on renewing our warranty!
3 years ago Edited September 20, 2023
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SUSAN R GASPER San Francisco, CA
Have been meaning to write to this company. Back in May when I first reported dishwasher needed fixing, a tech came out & stated "BRAIN IS NO GOOD"! I never heard back from him or Choice, even though several calls & text messages sent. By the time I was able to get an explanation, I was told my claim HAD BEEN PAID & MY DISHWASHER WAS FIXED!!! Even though it wasn't!!! Had to pay another company another $65., as I had to do ANOTHER claim. This tech came & actually fixed the dishwasher!!
I feel the first company which is EXPERT APPLIANCE COMPANY has fraudulently been paid & wonder HOW many other claims has your company paid them, that they STOLE money from you!!
I am currently down in San Diego helping my d-i-l, who has stage 4 cancer & would like to discuss this matter further w/your company!!
Sincerely, Susan Gasper
3 years ago
Gerard Poydence Plano, TX
Choice Home Warranty sales representative, Adam was excellent. He explained their plans & costs very well, such that I signed up for coverage on two properties.
3 years ago
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Keri Santa Cruz, CA
I bought this warranty with much skepticism, but they’ve come through with flying colors. It’s easy to reschedule appointments which I need because I work a lot!
3 years ago
Anna
I was not pleased with the replacement dollar amount I received for my over the range microwave. The technician confirmed that my 2012 microwave needed a part that was no longer available, however, the replacement value I received from CHW was less than half of what I paid for a new microwave including what I paid for the original service call
3 years ago
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Dan Peach Minneapolis, MN
Hands down worst experience in my 46 years of life
This company claims age of system has no effect on claim as long as well maintained verified by me and seller verbally with home choice warranty before seller purchased the warranty
Well my a/c went out 3 weeks after purchase of the home very well maintained clean and was working great upon purchase
At this point they could not get a tech to respond 3 days later hottest days of summer I get a email for a reimbursement option I recruited a technician that responded then choice kept going back and forth with them to get approval etc etc
Well 9 days later still no a/c choice denied the claim due to "age/condition of system how ironic
SUMMARY
they denied my claim left me with a $5300 OUT OF POCKET replacement cost
Literally Poached the technician I seeked out for their benefit
And just left me hanging completely!
Would not recommend this company wish I would have read all the similar reviews before going with this company BUYER BEWARE !!!
3 years ago
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Theresa Chino Valley, AZ
M’y low rating is because I have a problem with my refrigerator. It has been going on since 7/13 & thé issue is still not resolved. Just today 8/22 I contacted Choice & still claiming Sears has not issued specific details. However, Sears says Choice has been notified several times since 8/3. I am at the verge of canceling my contract. I hope it gets resolved shortly.
3 years ago
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Jimmie Dallas, TX
I have been very pleased with service and quality of workmanship that I have received over the last few years. They are highly respected by their competitors .
3 years ago
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Tom
I put in a claim in July and the problem has still not been fixed. I have call three times to have it completed and no body has called or followed up on the problem. Now the leak under the sink has ruined the cabinet and some of the flooring plus the carpet due to the leak goin on for a month now. concern about a mold problem?. Need some attention ASAP!!! The second person charged me extra money.$84.00 not the $65,00 like you told me to pay them when he arrives. Labor charge?? When I called to check in on the claim I was told that the company would call me within 24 hours and set up a date to fix the problem. Still have had no call. Terrible service!! Not happy at all. PLEASE fix this problem asap!!
3 years ago
David Columbus, MS
I would never recommend Choice home warranty to anyone. I have had 2 occasions where my AC quit working I filed a claim and after about 3 weeks of waiting for a technician they allowed me to hire my own tech. He came out the sMe day and fixed the AC. I suited the cost and after. Month I received a reimbursement check. The 2nd occurance was another issue with.my AC
I filed a claim al.ost a week ago and so far Noone hS been scheduled. It's over 100deg outside. I asked if I could hire my own tech and they told me "no, they only allow that once per year" they say I have to wait until they schedule a tech themselves. They have told.me this every day since but stllno technician. I havr young kids that can't sleep because it is so hot. So how long do I have to wait? Until winter when I no longer need AC? Very very poor service and could care less about thier customers. Do not use them
Dave Weaver
3 years ago
John Sacramento, CA
On two occasions I contacted Choice for repairs needed, and the process was quick, efficient, and reliable. Within a couple days the issues were handled successfully
3 years ago
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Timothy Hartwig Kansas City, MO
I originally called to get an appointment arrangement for an appliance company to come look at my refrigerator and never got a call back from Choice Warranty. So I called an appliance company myself to get my refrigerator looked at. I did have an email from choice warranty to complete the reimbursement process but it timed out on me and I called a few days ago to start the process for the reimbursement on the parts and labor when Kimball Appliance came and fixed my refrigerator.
3 years ago
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Cynthia Jenkins Temple, TX
Unfortunately, we had to cancel with the tech that you provided because we had to provide our own tech to fix the pool pump. I called the work order in on August 18 and was not provided an assigned tech until August 24 who still couldn’t come out until August 29. That is 11 days. No where close to the 24 to 48 hour turn around which is in the contract. I live in Texas and we have had tremendously hot weather this summer which is causing pool pumps to over heat. If I would of waited until CHOICE was able to provide a tech, my $50,000 pool would of probably ended up costing me some $$$$ to get it in balance again. I requested the “Reimbursement” method but was declined because I have already used it. I feel if you can not provide the service within the time allotted, regardless of how many times reimbursement is requested, that option should always be available if “Choice” is at fault meaning unable to fulfill their part of the contract in a timely manner. I fulfilled my part of the contract when I paid for your services in full for multiple years. I also requested a call back from management 2 times and never heard from anyone. I’ve been a customer for many years and have referred several friends & family. My contract is up next year and this incident makes me second guess my choice in Home Warranties. If you value your customers, you may want to reach out and discuss any issues that occur. Have a blessed day and stay safe.
3 years ago Edited July 3, 2026
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James Lathim Las Vegas, NV
Although I had good luck with Pro Price H&C, Choice does not rate the stars because they are hard to deal with, you call and talk with a Rep you have to leave a number and they call back. Maybe in an hour maybe longer, then it's some third world party you can hardly understand and you can hard lee get a good follow up.
3 years ago
Garry Boardman, OR
Our stove broke twice. Choice responded instantly the first time and, shortly after, again the second time (2 different problems). Stove is like new now.
3 years ago
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Linda Chicago, IL
I wasn't happy that when my AC went down it took 3 days to get a technician out to our house. On the positive side the technician that came was awesome. He had to come back a second time to replace the actual motor. I also don't like CHW doesn't provide 24/7 customer service where you can actually speak to a live person.
3 years ago
