Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Crystal Jones Williamsburg, VA

Was pleased with the turn around on getting someone out to fix our air conditioner

4 years ago

check_circle

Verified Customer

star star star star star

Bruce Townsend Fort Mill, SC

Extremely easy way to request service. Quality repairs. Great value.

4 years ago

check_circle

Verified Customer

star star star star star

Cheryl Fox Shreveport, LA

I called them on an air conditioner issue and it was repaired the next day.

4 years ago

check_circle

Verified Customer

star star star star star

raymond funderburg Toney, AL

good fast service the service included the exact repair needed

4 years ago

check_circle

Verified Customer

star star star star star

Debra Fenton Lanoka Harbor, NJ

They have courteous staff, the service is timely and efficient

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elliot C Raleigh, NC

I got a good response each time. However, our dishwasher broke, and despite having the most expensive plan sold, I got peanuts to replace it. What a waste.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lewis Dobbs Baltimore, MD

Everything and I mean Everything that I needed you CHW for CHW gave me reason why thy can't do it. If I save the money that I give CHW I wouldn't need CHW

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Joe Jacksonville, FL

they fight you tooth and nail when it comes to something wrong or they attribute it to a maintenance issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

check_circle

Verified Customer

star star star star star

Karlynda Steen Harker Heights, TX

They are very responsive and helpful. They took care of everything!

4 years ago

check_circle

Verified Customer

star star star star star

Rosalinda Arciniega San Antonio, TX

Respond had always been the same day and repair by the second day

4 years ago

check_circle

Verified Customer

star star star star star

Paul Rudy Jacksonville, FL

They were quick to answer my need and did exactly what they said they would

4 years ago

check_circle

Verified Customer

star star star star star

Sijce West Palm Beach, FL

Every claim that I have made is successfully closed in only 2-3 days.

4 years ago

check_circle

Verified Customer

star star star star star_border

Dara Bottenhagen Shorewood, IL

They came out right away and fixed my air compressor so I had my air conditioner up and running.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Scott Elmes McIntyre Seabrook, TX

very poor service provider, CHW customer reps were variable, some good, some bad, but the plumber was atrocious

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Brenda Williams Ralls, TX

Great company that did repair. He went out of his way to get everything right.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Sylvia Ardis New Baltimore, MI

I've only us d it one time and the technician had to come back out in less than 2 weeks for same problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Mary B. Lurry Quincy, FL

The last experience that I had with sinks and the service guy Awesome!!

4 years ago

check_circle

Verified Customer

star star star star star

Judith Potter Washington, DC

I have had excellent service from Choice! Well worth the money!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jennifer Gruslin Oro Valley, AZ

First repair I was charged an extra $250 on top of the $65 service charge to repair a refrigerator when my contract said all parts were covered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

check_circle

Verified Customer

star star star star star

Katrice Harris New Orleans, LA

My hot water heater, a/c, and refrigerator have all been taken care of .

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Royal Turner Disputanta, VA

The offer given to replace products are peanuts compared to the actual price of the products. This should be addressed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

B. Jack Toney Jasper, GA

did what they said and on time. Service man very professional.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Pearl Kim Austin, TX

when we have any issue in our house we call CHW. They are responsible and fast.

4 years ago

check_circle

Verified Customer

star star star star star_border

Lois Doubleday Tucson, AZ

My overall experience was pretty good. I think they need a fuller stable of repair people.

4 years ago

check_circle

Verified Customer

star star star star star

Green Property Brokers Nashville, TN

Good explanation of policies to our clients and grest pricing.

4 years ago

check_circle

Verified Customer

star star star star star

James Grissler Bonita Springs, FL

Came on time very professional and very efficient also they were very friendly

4 years ago

check_circle

Verified Customer

star star star star star

Millie Yeamans Kissimmee, FL

Prompt service and attention. Valuable service for new homeowners.

4 years ago

check_circle

Verified Customer

star star star star star

phyllis bulson Conroe, TX

prompt service, had a issue with my fridge. they had someone out within 2 days

4 years ago

check_circle

Verified Customer

star star star star star

Domingo R Almonte Lynn, MA

very simple most of my needs were accomplished when I needed.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Marsha J Albert Riverdale, GA

had a water heater leak issue, Choice came and would not repair/replace the tank even though the units come together

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star star

Mr. Robert Lee Carson Clinton, TN

I have good service Fantastic service repair on my air conditioner

4 years ago

check_circle

Verified Customer

star star star star star_border

sridhar domakuntla Dayton, NJ

need to improve the item estimated pricing process. Apart from this everything is good

4 years ago

check_circle

Verified Customer

star star star star star

Kaneisha Cunningham Beltsville, MD

Customer service is excellent and my experience thus have been great.

4 years ago

check_circle

Verified Customer

star star star star star

Robert Holmgren

Excellent service. The quality of the customer service is very good

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dean Striepeke Sparks, NV

So far most of the items I've called in for repair you have rejected coverage. I will not recommend Choice Home Warranty to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Conyers Schenectady, NY

They did a good job in solving my problem. In a speed it time.

4 years ago

check_circle

Verified Customer

star star star star star

Ronda Smith Louisburg, MO

They sent R&L Envirocare to fix my AC the next day. R&L was awesome.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Wayne Leckie Melbourne, FL

You sent somebody four or five times to fix RAC and they didn't do it we had to call an outside company to come in and take care of it we have a claim in now thank you okay

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star star

Constance E Severn, MD

Very good customer service, good communication, and great value.

4 years ago

check_circle

Verified Customer

star star star star star

Jimmy Plainfield, IL

Excellent customer service when you need it for home repairs.

4 years ago

check_circle

Verified Customer

star star star star star

K.C. Gott Knoxville, TN

I can and do have claims resolved to my satisfaction quickly and easily.

4 years ago

check_circle

Verified Customer

star star star star star

Melba McNurlen San Angelo, TX

ease of reporting problem, rapid response sending a very capable service person

4 years ago

check_circle

Verified Customer

star star star star star

Raymond W Cooke Sebastian, FL

Extremely quick to respond and keeps you informed when needed.

4 years ago

check_circle

Verified Customer

star star star star star

Renae Sanders Las Vegas, NV

Easy to request a repair and contacted repairman right away.

4 years ago

check_circle

Verified Customer

star star star star star

John Hamilton Harold, FL

Quick response and quick repair for my air-conditioning system

4 years ago

check_circle

Verified Customer

star star star star star

Anthony Bentley West Bend, WI

Quick response to service request and approval to contractor

4 years ago

check_circle

Verified Customer

star star star star star

Deborah Stephenson North Charleston, SC

My technician was timely, professional ,kind and knowledgeable

4 years ago

check_circle

Verified Customer

star star star star star

Aren Somerset, NJ

service is good and reliable. It is also timely and dependable

4 years ago

check_circle

Verified Customer

star star star star star

Bob Lesher Huntley, IL

Very professional people with expert knowledge of their area

4 years ago

check_circle

Verified Customer

star star star star star

Kathryn Davis Dallas, TX

Good response time; efficient handling of issues. Very fair!

4 years ago

Choice Home Warranty Reviews