Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Marsha J Albert Riverdale, GA

had a water heater leak issue, Choice came and would not repair/replace the tank even though the units come together

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Mr. Robert Lee Carson Clinton, TN

I have good service Fantastic service repair on my air conditioner

4 years ago

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sridhar domakuntla Dayton, NJ

need to improve the item estimated pricing process. Apart from this everything is good

4 years ago

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Kaneisha Cunningham Beltsville, MD

Customer service is excellent and my experience thus have been great.

4 years ago

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Robert Holmgren

Excellent service. The quality of the customer service is very good

4 years ago

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Dean Striepeke Sparks, NV

So far most of the items I've called in for repair you have rejected coverage. I will not recommend Choice Home Warranty to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Verified Customer

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Conyers Schenectady, NY

They did a good job in solving my problem. In a speed it time.

4 years ago

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Ronda Smith Louisburg, MO

They sent R&L Envirocare to fix my AC the next day. R&L was awesome.

4 years ago

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Wayne Leckie Melbourne, FL

You sent somebody four or five times to fix RAC and they didn't do it we had to call an outside company to come in and take care of it we have a claim in now thank you okay

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Constance E Severn, MD

Very good customer service, good communication, and great value.

4 years ago

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Jimmy Plainfield, IL

Excellent customer service when you need it for home repairs.

4 years ago

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K.C. Gott Knoxville, TN

I can and do have claims resolved to my satisfaction quickly and easily.

4 years ago

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Melba McNurlen San Angelo, TX

ease of reporting problem, rapid response sending a very capable service person

4 years ago

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Raymond W Cooke Sebastian, FL

Extremely quick to respond and keeps you informed when needed.

4 years ago

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Renae Sanders Las Vegas, NV

Easy to request a repair and contacted repairman right away.

4 years ago

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John Hamilton Harold, FL

Quick response and quick repair for my air-conditioning system

4 years ago

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Anthony Bentley West Bend, WI

Quick response to service request and approval to contractor

4 years ago

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Deborah Stephenson North Charleston, SC

My technician was timely, professional ,kind and knowledgeable

4 years ago

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Aren Somerset, NJ

service is good and reliable. It is also timely and dependable

4 years ago

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Bob Lesher Huntley, IL

Very professional people with expert knowledge of their area

4 years ago

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Kathryn Davis Dallas, TX

Good response time; efficient handling of issues. Very fair!

4 years ago

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Lori miller Grand Prairie, TX

For a simple call, they r ok.. but most contractors just rush in and out. If it cant be fixed in 1 trip, it will take weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 22nd, 2021

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Verified Customer

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Steve Booth Durant, OK

I have a three year old, $800 washer that the transmission went out on. They wormy repair it and will only give me $345 thirty days from now. Not a good deal!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Verified Customer

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Minster Gregg Silvery Sr Locust Grove, GA

Garage door broken set great tech to quickly fix the problem

4 years ago

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Jack Walker Corryton, TN

It took 12 days to get my AC replaced there has to be another way that is faster I could have got it done the 2nd day

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 21st, 2021

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Verified Customer

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Kathy K Meadow Springfield, MO

They cover so many problems that could arise and send a repairman out quickly.

4 years ago

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Floyd Martinez Austin, TX

I have had three claims and all were taken care of in good time.

4 years ago

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Nellie Mae Kimble Pioche, NV

because they do a good job, they take care of what they come out to do.

4 years ago

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Terry Arlington, TX

Very good experience based on the guy that came out. He was very professional.

4 years ago

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Lynda Lawrence Hubert, NC

The technicians we're on time, polite and worked hard to get the job done.

4 years ago

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Eligh D Johnson La Marque, TX

Good company, serve well. When you give them a call they get right on it.

4 years ago

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DAWN GIBSON Lawton, OK

Very professional He always does a very good job very satisfied

4 years ago

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Rosie Hall Blue Springs, MO

They were able to contract out for my air conditioning unit to be fixed .

4 years ago

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Dorothy M Seck

CHW are very responsive. They have been positive to my requests.

4 years ago Edited December 2, 2025

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Eliane Iriarte Las Vegas, NV

The Services were super Professional I was extremely pleased

4 years ago

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Jim Mennig

I’ve been trying to get my washer fixed since April 1. I paid the $75 copay and the service man ordered the parts and still no parts!!! Very poor follow up!

4 years ago Edited May 6, 2024

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Brenda Law Kansas City, MO

I was able to get help with my service request quickly and easily.

4 years ago

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Hilma Cerna Phoenix, AZ

The responded quickly the problem very good customer service

4 years ago

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Mario Summerville, SC

They are very responsive to claims made and action is taken on the same day at times.

4 years ago

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Norm Gaver Huntersville, NC

Fast service great service rep, I couldn’t be more satisfied

4 years ago

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Jacob Harris Fort Lauderdale, FL

As usual, for urgent matters, they give 3 day appointment . That was for AC not working in Florida heat. Had to go outside our contract to get private same day repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Wanda Douglas Indian Trail, NC

Contractor was very courteous and informative. Response was very timely.

4 years ago

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Aaron Dock Gwynn Oak, MD

Ease of placing claim ticket and company was assigned resolved issue quickly

4 years ago

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Hana John Colton, CA

Prompt and very accommodating . Flexible, knowledgeable and very pleasant

4 years ago

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Jesse Richardson Chesterfield, MO

Excellent experiences any times we have had issues. Prompt and courteous.

4 years ago

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Phyllis Ridgeland, SC

They told me do get my refrigerator technician and they will reimburse me I paid $95 for the technician and Trust warranty refused to reimburse me

4 years ago

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Lisa Jones Laurel, MD

My last experience in getting a new heat pump took 18 days. I had to write to them everyday to get some action on my claim.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Verified Customer

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Craig Graham Seneca, SC

Pretty quick response in finding someone for our small town.

4 years ago

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MICHAEL FERRANTE Waretown, NJ

I am disappointed that on claim no. 129753084 did not include installation expenses with a low ball offer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Verified Customer

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Mujo Kuburic Sandy, UT

No BS!! Super fast response!!!!! And knowledgeable contractors

4 years ago

Choice Home Warranty Reviews