Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Cindy Perugini Palm Bay, FL

Friendly Excellent Quick service accommodating my work schedule.

4 years ago

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Elton Baul Killeen, TX

Quick response my issue was taken care of in a timely manner

4 years ago

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Karen Colgan Goodyear, AZ

No one shows up when needed and no one writes me back when I leave messages on this site or on the phone, have called and asked for a callback too many times

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 14th, 2021

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Verified Customer

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Roy Vaccaro Fort Myers, FL

So far every time we've called we got results we were very happy with.

4 years ago

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Ellen Hughson-Hale Glendale, AZ

Quick and efficient Very happy with the plumber they sent out

4 years ago

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Dick Bugg Morrisville, NC

Quick response to schedule a vendor that solved the problem

4 years ago

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James Aynes Murrells Inlet, SC

Difficult to know what is covered and what is not covered. Repairman has to get permission before work can be done

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Anonymous Hephzibah, GA

They are very, very good. I call and they contact me next day.

4 years ago

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Clyde Riverdale, GA

Great service whenever I had a problem. They get the job done.

4 years ago

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Yoconna Columbia, SC

Fast service and they do quality work. I just appreciate it.

4 years ago

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Orlando L. Orama Edinburg, TX

They were very effective and rapid to assist me with my claim.

4 years ago

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Bill Schira Sylvania, OH

They came through twice, failed me once. I have two homes using Choice. I would recommend them

4 years ago

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John Stanzione Lagrangeville, NY

Taking too long to pay me back on an authorized payment that I had to dish out money for a claim that you had nobody in my area to take care of.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 12th, 2021

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Verified Customer

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Louis DeLuca Philadelphia, PA

So far so good. Had a good contractor and an easy experience

4 years ago

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Margaret Sprinkle Huntsville, TX

My water heater is working again, and not leaking! Thank you.

4 years ago

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Beverly Wilson Lexington, KY

CHW representatives arrange prompt repairs with reputable contractors.

4 years ago

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William Cruz Birmingham, AL

Fast response, knowledgeable, respectful and clean workers.

4 years ago

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Wes seaman Naples, FL

Had one experience since obtaining coverage and everything was perfect

4 years ago

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Verified Customer

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Carrol taylor Carencro, LA

U sent me a plumber, that couldn't do the job and had to pay him for something he did not do 85dollors services ü§î, I would like to receive my money back?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Verified Customer

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Claudia Atwood Lumberton, TX

Professionally,and quick to respond, fixed the problem same day,

4 years ago

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Cheryl J Matzdorf Homosassa, FL

my experience to date is good communication and follow through

4 years ago

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Crystal Jones Williamsburg, VA

Was pleased with the turn around on getting someone out to fix our air conditioner

4 years ago

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Verified Customer

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Bruce Townsend Fort Mill, SC

Extremely easy way to request service. Quality repairs. Great value.

4 years ago

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Verified Customer

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Cheryl Fox Shreveport, LA

I called them on an air conditioner issue and it was repaired the next day.

4 years ago

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Verified Customer

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raymond funderburg Toney, AL

good fast service the service included the exact repair needed

4 years ago

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Debra Fenton Lanoka Harbor, NJ

They have courteous staff, the service is timely and efficient

4 years ago

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Elliot C Raleigh, NC

I got a good response each time. However, our dishwasher broke, and despite having the most expensive plan sold, I got peanuts to replace it. What a waste.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Verified Customer

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Lewis Dobbs Baltimore, MD

Everything and I mean Everything that I needed you CHW for CHW gave me reason why thy can't do it. If I save the money that I give CHW I wouldn't need CHW

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 7th, 2021

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Verified Customer

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Joe Jacksonville, FL

they fight you tooth and nail when it comes to something wrong or they attribute it to a maintenance issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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Verified Customer

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Karlynda Steen Harker Heights, TX

They are very responsive and helpful. They took care of everything!

4 years ago

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Rosalinda Arciniega San Antonio, TX

Respond had always been the same day and repair by the second day

4 years ago

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Paul Rudy Jacksonville, FL

They were quick to answer my need and did exactly what they said they would

4 years ago

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Sijce West Palm Beach, FL

Every claim that I have made is successfully closed in only 2-3 days.

4 years ago

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Verified Customer

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Dara Bottenhagen Shorewood, IL

They came out right away and fixed my air compressor so I had my air conditioner up and running.

4 years ago Edited January 10, 2024

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Scott Elmes McIntyre Seabrook, TX

very poor service provider, CHW customer reps were variable, some good, some bad, but the plumber was atrocious

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Brenda Williams Ralls, TX

Great company that did repair. He went out of his way to get everything right.

4 years ago

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Sylvia Ardis New Baltimore, MI

I've only us d it one time and the technician had to come back out in less than 2 weeks for same problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Mary B. Lurry Quincy, FL

The last experience that I had with sinks and the service guy Awesome!!

4 years ago

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Judith Potter Washington, DC

I have had excellent service from Choice! Well worth the money!

4 years ago

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Jennifer Gruslin Oro Valley, AZ

First repair I was charged an extra $250 on top of the $65 service charge to repair a refrigerator when my contract said all parts were covered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

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Verified Customer

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Katrice Harris New Orleans, LA

My hot water heater, a/c, and refrigerator have all been taken care of .

4 years ago

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Royal Turner Disputanta, VA

The offer given to replace products are peanuts compared to the actual price of the products. This should be addressed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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B. Jack Toney Jasper, GA

did what they said and on time. Service man very professional.

4 years ago Edited January 10, 2024

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Verified Customer

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Pearl Kim Austin, TX

when we have any issue in our house we call CHW. They are responsible and fast.

4 years ago

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Verified Customer

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Lois Doubleday Tucson, AZ

My overall experience was pretty good. I think they need a fuller stable of repair people.

4 years ago

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Verified Customer

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Green Property Brokers Nashville, TN

Good explanation of policies to our clients and grest pricing.

4 years ago

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James Grissler Bonita Springs, FL

Came on time very professional and very efficient also they were very friendly

4 years ago

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Verified Customer

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Millie Yeamans Kissimmee, FL

Prompt service and attention. Valuable service for new homeowners.

4 years ago

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Verified Customer

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phyllis bulson Conroe, TX

prompt service, had a issue with my fridge. they had someone out within 2 days

4 years ago

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Verified Customer

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Domingo R Almonte Lynn, MA

very simple most of my needs were accomplished when I needed.

4 years ago

Choice Home Warranty Reviews