Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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C Johnson Atlanta, GA

The tech was well mannered and professional. Fixed my heat issues very quickly. I'm impressed with the services Choice has given me kudos to the tech.

3 years ago

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Dina Doyle Largo, FL

If I could give zero stars I would. This is the biggest scam of a company I have ever come across! Should have researched and looked at all your horrible reviews and BBB before throwing $600 out the window. No wonder there was a class action law suit against this joke of a company! Very deceitful and the repair companies you go through is an absolute joke. Called for my garbage disposal to be repaired I was told there was nothing wrong with that. Never even bothered to check it at all. The noise alone would let anybody with half a brain realize there was a problem with it. Put a can of green beans and card board under my pipe to stop a leak. “Repair” guy came to the door with a pencil and 2 small screw drivers he picked up at the Dollar Store before coming to my home. He told me to never move it. He repeatedly asked ME if I had this tool and that tool in an anger way. And told me it was too far to go back down to his car to get the tools he actually needed. Again NEVER checked/ fixed the initial repair I had called about. He was there less than 15 minutes without fixing a thing and charged me $75!!! I’m discussed and beyond upset with this whole experience and waste of money for your pathetic excuse of a company. I will let everyone know what a scam you are!!! You are an absolute disgrace knowingly robbing people. Absolutely disgusting!!!!

3 years ago

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Wendy Boynton Beach, FL

Very friendly service on my a/c. The former company lied to me about what I needed. They told and showed me the results and I didn’t need a new fan motor

3 years ago

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Gareld Duncan Scottsdale, AZ

Repair tech showed on time. Found the problem and made repairs in a timely manner. Explained what had occurred to cause the problem. Very courteous individual

3 years ago

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Carol Vogt Portland, OR

This ended in the worst experience I have ever had with a company representative. I called them and informed them I wanted to cancel my policy. That set off a half hour torrent of insulting questions about why I wanted to cancel. It was unbelievable, invasive and extremely antagonistic. By the end I had to agree to forfeit my coverage for the rest of the month for which I just the day before had auto paid $87. There was no "We are sorry to see you go but you are still covered till the end of the month."Instead their rule is we keep the money and as a penalty you r coverage is cancelled immediately! It was the worst.

3 years ago Edited December 20, 2023

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Charles Perito Boulder, CO

They raised service fee to 60 from 45 approved new hot water but I still will have to pay about 4to 5 hundred out of pocket. They got the order out quick and kept me posted

3 years ago Edited March 18, 2024

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Ilene Metrick

When we first bought our townhouse we were told to buy a home warranty for our appliances . We purchased Choice warranty after reading many reviews. Unfortunately we were sorry we did. We had never owned a house before and never had a garbage disposal. I was curious to see how it worked and I flipped the switch for it. I heard a cranking sound. I called Choice they said I needed to wait 2 weeks until the warranty kicked in. So I could use the garbage disposal until the 2 weeks passed. I also didn't like the fact that they were hard to reach. If there was a serious problem we were in trouble.I do not like waiting on the phone when I have a problem that needs to be resolved. Calling service repair companies without a warranty treat me very differently. They are more professional and more reliable

3 years ago

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Jeanne Coady Randolph Township, NJ

The service was great! The plumber was so nice and was able to fix the problem very quickly. Would definitely recommend Drakes Plumbing and choice home warranty!

3 years ago

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Kiran

Electrician was late, did not notify us about being late. He was in a rush to leave and very Rude. He clearly mentioned that he was doing us a favour by coming out. I was very patient with him and he should have been a little more compassionate

3 years ago

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Harry Rios Orlando, FL

I did not go through with the call since the problem was solved, however, the company you chose communicated with me and they were courteous and that counts a lot in my book.

3 years ago

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Dr. Addie Ward Hephzibah, GA

I liked my tech company for my appliances. I wished I had them the first two years of my membership. I really hated the process of having tech who told me at the door that Choice would not pay for my problem. I felt I was giving money away to people who wouldn't even look at the problem. I also disliked the techs that disassemble your appliance, ordered parts and twice the incorrect part were sent. It took months for the part. Choice then said they wouldn't pay because they had closed the case. There is lots I didn't like. I spent more money having Choice for their inability to find certified technician and not included in your warranty. For instance the hot water heater was in a tank!!! When I was asked to find my own repair person ninety percent of companies I contacted refused to work with Choice. Many of the techs appear to come from a labor pool and didn't know what they were doing! It truly was a costly mess.

3 years ago Edited November 8, 2023

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Ang8346

Have not delivered on timeliness. Repair delayed because of pre-authorization. Confusion over interpretation of contract in regards to AC parts that are under product warranty whereas labor and ancillary parts, etc, not covered under product warranty are also not covered under Choice contract.

3 years ago

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Leah Brotzman

We have had a much better experience with this company then our other home warranty companies. We felt taken care of each time we have needed to make a claim.

3 years ago

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Mary Green Fort Worth, TX

I just started signing up with you tonight. I can't give you a review until I use your services which is in a month since that is the waiting period. Shamar was very courteous and informative.

3 years ago

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Aquiles Nunez FL

It works for fixing things at home. But when an item needs replacing, they give you this very low replacement money that you end up paying a significant portion. Representatives and supervisors have no decision power. Just go by the scrip.

3 years ago

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Ken Elliott Palm Harbor, FL

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They’re a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars!!! DON’T DO BUSINESS WITH CHOICE HOME WARRANTY!!!

3 years ago

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Louis Ruffin Dallas, TX

Excellent provider, very reliable. I haven't had any issues submitting a claim of my covered components. Customer service has always been very helpful. Highly recommend.

3 years ago

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Edward Fitzgerald

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off But he charged me $75 plus tax? Just To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

3 years ago

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gary jacobs Spring Hill, FL

I gave only a 3, and it could have been less, as to the lead time that CHW found a contractor to help. I am grateful that the process is finally moving in the right direction, but in working with your foreign call centers is a poor excuse for customer service. You need to have more oversite to these Milan, and Philipine centers.

3 years ago

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Elena Manns

My request for emergent service for plumbing was placed on 10/7 Saturday and I didn’t get serviced til 10/11 Wednesday. it’s good thing my son was able to get the water turned off otherwise my shower would have been running for 5 days. This was my first claim placed since starting the contract and I am truly disappointed about the wait time (not the servicing co).

3 years ago

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Linda Mabry Idaho Falls, ID

Our thermostat is finally working like it should. You can talk to it and it will change the temperature or change from heat to cool. It works very well now.

3 years ago

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Jkaplan Charleston, SC

He came when he said he would & called 20 minutes before. Was able to figure out the problem & quickly fix it. Very knowledgeable & helpful. Very nice guy.

3 years ago

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Felicia Callagy Manahawkin, NJ

We had a tech come check our air conditioner. He said it was not broke, however, before he came we had our regular ac guy check it and he said there were a lot of things that needed to be fixed. We spent three hours on the phone today trying to get someone to come back to check again. One of your reps said he was coming to fix the refrigerator and said she would check with her supervisor and never got back to us. Another rep said he will document this and said there was no diagnosis. He was going to talk with his supervisor we gave him our no to call us back and never did. The third rep said the same thing that he would expedite the diagnosis report and get back to us. Very unprofessional of your reps to not call us back and would not give us to a case manager. I’ve had Choice for quite a few years and very unhappy with this. I also need to have my ac working and would like to get a new tech to my house asap. We were told not to operate the ac until it is fixed. We need answers asap since we cannot go without ac now and do not want to put it on. Please advise.

3 years ago

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Joanne Francis Loudon, TN

CHW new answering service is very efficient, obtains a vendor normally within a day and then sets an appointment. I give’d give CHW a 5 STAR rating. They were Amazing!

3 years ago

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Jane Kinwood, TX

I am very pleased with the warranty with Choice and have recommended it to several friends and relatives. They ae prompt in getting appointments scheduled.

3 years ago

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Richard Braunreuther Manchester, NH

They said no to my claim. Something about a pre-existing. I really didn't know my AC was going to out. I waited 2 months without hearing back from the company. Really bad customer service. I called a number of times to find out what was going on with my claim. I got three different answers each time it was different answer . The company only cares about making money. Guess if I had a problem with my faucet things would be different. Thanks so much for nothing!!

3 years ago

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Dorothy Hunter Cleveland, OH

I give you a 5 star rating thanks to Albert! He was patient, understanding, and very respectful~~considering I'll be 81 before the year is over~~ Now before we move on, suggest you give him a raise !!

3 years ago

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Henry Madison, MS

I was very pleased at the service I received when my air condition wasn't working properly. I called one day and the repairman came the next day. Very pleased 😀

3 years ago

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Tom Wise Richmond, TX

I had 2 issues lately that I felt were not up to satisfactory standards. 1) my dishwasher broke and it took 4 weeks to repair and 1 day after repairs were complete it started leaking and when I notified choice because the service company never responded nobody ever came or responded so I ended up purchasing a new washer on my own. 2) the second issue was the refrigerator. I reported it broke down and it took either 7 or 8 days for the service person to come take a look. In my opinion that is to long to go without a refrigerator.

3 years ago

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Debra Haislet Anaheim, CA

We bought a used mobile home and needed coverage.Choice was a reasonably good option for us. Until we made a claim. Our electricity began to falter and the way the serviceman wrote up our ticket, Choice refused to cover repairs!

3 years ago Edited November 3, 2023

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Marie Stella Guevara Denver, CO

Very prompt response on the claim submitted. Technician was very professional and explains vividly the problem and the process for the claim. Highly recommended.

3 years ago

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jason loeffler Hillsborough, NJ

We have had multiple issues with the technicians that are sent out and are unexperienced or do not seem to care about the customer at all. For one claim for our washing machine we had an issue, the technician was very good but when they sent out the information to Choice Home Warranty to approve the claim Choice Home never replied and by the time we contacted them they said the 30 day claim status had closed and we had to pay another $65 for another person to come out to correct the issue. Communication is extremally bad and they find a loophole to get out of paying or fixing anything they can.

3 years ago

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George Wentt FL

The claims process was painless, and the amount of time that elapsed between submittal of the claim, and being contacted by a technician, took my breath away

3 years ago

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Abid Quraishi Seabrook, TX

I had a pool heater claim that went on for over 30 days. Choice kept going back and forth with my technician requesting information. The technician kept telling them that the entire unit needed to be replaced and not just a part. Finally after multiple calls, emails, and information, Choice finally agreed to pay for only $1,500 of the repair. If I was told that over 30 days ago, I would have already had my unit replaced and would have paid the difference. The part they kept asking about was already over $1,500 so nothing would have been fully covered by Choice in the first place! Very aggravating.

3 years ago

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Rosie Levy

The technician understood our urgency of having the AC repaired in a home with a very old person. He adjusted his schedule and came out to the rescue. Very thankful Rey!

3 years ago

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Lorraine Monaghan

Excellent service. Reported my problem, repairman came and replaced unit without any problems. First time using Choice would highly recommend them. So happy I found them.

3 years ago

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Pam Haysville, KS

If I could give less stars, I would. First of all when I purchased the home warranty on Feb 23, 2020, I was lead to believe all the items covered by the warranty were truly covered.....NOT SO! When I have a claim for a leaking water heater - claim denied - "see para D6 of your contract" - sure enough practically the entire water heater is excluded. So upon looking for other items that I could have a claim for - practically everything is EXCLUDED. What a waste of money. I will be reporting my dissatisfaction to the Better Business Bureau and any other entities I can. Furthermore, when my claim case manager Jade D called - appointment at 9:30 call received at 9:41 (not a big deal).....but her phone cut out and we were disconnected. As a customer, my expectation would be that the company would attempt to call back - well evidently that was too much to expect. So I called the number I received the call from and went through the prompts and was given her "extension", only to have someone else answer it.... who informed me that Jade was probably on her next phone call and my call rolled to her......REALLY - you (Jade) just went on to the next customer without finishing with me??? Customer Service not a strong point, obviously.

3 years ago

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Marcia Booker

Timely, efficient easy process. Had my garage door fixed within 2 days of calling in a claim!! Southwest doors rep Jose was courteous, professional and got the job done!

3 years ago

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Joseph Tarango Spring, TX

I had my A/C Unit go out on me so I contacted Choice Warranty to file a claim. They sent a Technician out which diagnosed the problem was a short in the thermostat wiring but didn't repair it because he said he had to resubmit a new claim. And he charged me the deductible fee. It was declined by Choice Warranty because they said the failure doesn't constitute normal wear and tear and/ or is excluded from coverage in accordance with the terms and conditions of my contract. Can you believe that! Then what am I paying for a warranty and three years in advance! Also I bought the top of line policy. After a week of getting no were with both service provider or Choice Warranty and my family living uncomfortable and measurable, I hired another Technician to come out, which came out the next day and found the same issue to be true but fixed the problem at a reasonable price. The unit is now working fine at my expense so I am requesting reimbursement from Choice Warranty for my expenses and anxiety. If anyone needs a great technician contact me! why pay high prices for nothing getting done. I do want to recognize one of the agents that works for Choice Warranty who tried everything in his power to help me and was very concerned for my well being. He's name Courthon E. that's all he would give me but he deserves my debt of gratitude. I would love to hear a response from Choice!

3 years ago

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Martha Cook Albuquerque, NM

Choice sent in Sears Repair to fix my refrigerator which failed 9-7. The technician ordered a control panel on a Saturday, 9-9, and made an appointment to come install the panel on the next Saturday 9-16. It came, but it was the wrong panel...shipped from Tempe, AZ, by U S Post Office which took 7 days instead of 3 days which it would have probably taken with United Parcel. So, technician reordered the proper control panel and made an appointment with me to come the next Friday 9-22 to install it. The panel came United Parcel on Thursday....a technician never showed up on Friday. I called Choice and they said they'd email the technician to call me. Technician didn't call me. I got a reschedule from Sears Repair the next morning for September 29, which is a week later! I have already been without a refrigerator for 15 days. I called Choice again and she said she'd contact Sears and call me....no call. I called Choice again and got no satisfaction. I rescheduled my appointment for September 26, online. This moron company, Sears Repair, had appointments available September 26, and made me an appointment on September 29 with a refrigerator down since the 7th of September. Choice is completely ineffectual: they could not care less. You will get a bad review from me on Neighborhood, to my friends, and anybody else I can get to listen to me. I am SO disappointed in your service; it is your job to keep the contractors you hire performing properly, but you don't seem to care if your customer is taken care of or not.

3 years ago

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Katherine Courts Youngsville, LA

Sean was AMAZING! Very professional, listened to and answered all of my questions! I love the fact he is my contact for all of my policy or claim needs’.

3 years ago

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Brat Crowley, LA

The salesman was rude and kept trying to upgrade me to a longer program over and over even though I told him,"No." I told him to just cancel it since he wasn't listening to my refusal and he laughed and said it was too late, he already ran it through. I told him I wanted a copy of the policy sent to me instead of downloading it. He said he would send it to me in the mail. I opened my email and he sent me a download instead. I have a feeling the salesman lied about the program to me and I will see when I have it downloaded. Don't trust this company. If their salespeople lie then the program is a lie.

3 years ago

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Vickie McClary Hagerstown, MD

I placed my dryer repair order on 9/13. Appointment not scheduled until 9/18 because "that's the only time they come to our area." Received notice 9/19 they will be back to repair on 9/26. Nearly 2 weeks is way to long to wait for a repair to be completed.

3 years ago

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Bill Wilson Georgetown, TX

Possibly the worst experience ever! I had a leaking water heater with a small amount of manufacturer's warranty remaining. Because of that warranty, they excluded all costs associated with the replacement - they wouldn't even pay for the pro-rated amount of the manufacturer's replacement. Not paying for the hoses/lines connected to the water heater, NOTHING. Please do NOT purchase this home warranty. Their case manager didn't even understand their own contract and tried to tell me that an exclusion for air conditioner applied to my water heater. Not only incompetent, but rude by talking over me and not allowing me to finish trying to point out the error. I even provided a proper citation that he rejected.

3 years ago

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DJ Gonzales Goodyear, AZ

When I called to place an initial claim the rep basically accused me of fraud saying they have ways to see when my appliance went out and if it was before coverage I would be liable like I’m a liar. Then I call to get info on the claim and am told I need to wait and when asked for a manager they hung up, I called again and info was available that the other rep didn’t even look for . Now on replacement of my water heater the plumber has a “modification “ charge standard for any warranty claim forcing me to pay basic installation fees instead of the warranty. It’s a shit shoot where customers are screwed. I’m paying for the warranty the tech visit and probably a full discounted replacement when it should be covered entirely by the warranty

3 years ago

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Danielle Phoenix, AZ

We are disappointed about the fact that we called on Thursday, September 14 to file a claim about our air conditioner being broken, we have 2 elder member in the family as well as a 2 year old child, the thermostat in the house is reading at 94* currently and even hotter during the midday heat. We finally received an email about our claim being accepted but were disappointed to see that it won’t be until the 27th of the month and I don’t know how we can make it through the 2 weeks until a technician comes with these members having to put up with the heat especially with the 2 year old at home all day! Really disappointed that the repair date is set that far ahead!

3 years ago

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ms Denny Denham Springs, LA

the amount of time trying to have the claim properly addressed and the poor communication between Choice and the Technician's company assigned. Also, the changes made for the repair appointment dates due to that poor communication and lack of timely communication with me by both companies.

3 years ago

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Bat Peachy Midlothian, VA

Wow! You performed better than ever! Workman were at my home within the week and did a great job. Thanks all.. turned out it was a bad circuit breaker.

3 years ago

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Norma Anthony Glastonbury, CT

I joined Choice after checking out it's ratings. It was 2nd , That was in Aug. Since then, I have had the need of repair of my fridge, when my bottom freezer was not freezing. The top of the fridge was working. It took a week before a serviceman showed up. He took the fridge apart, and said I needed a new compressor. Now I have a fridge with nothing working. He called Choice to get approval for the compressor. I called the next morning stating that I now had No fridge working . No replies. I have since read MANY reviews about compensating for placement of new appliances, where Choice is giving them nothing but problems with payments, etc I now read your ratings, and in a months time, it is even being charged with fraud. People are stating, like I am, that they have paid more money waiting for, or having their appliance repaired. I lost all my freezer and upper fridge food. Don't know when or if I will get the compressor installed. Sorry that I can't give a positive review, but I call it as it is.

3 years ago

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Scottie Lee Chicago, IL

This company is absolutely horrible. They can't seem to find technicians and ask me to find one myself. After I found a technician, I called to confirm that the technician could perform the diagnostics and perform the work. I had the lady (KIM) confirm several times. When I submitted the completed paperwork today, as expected, YOU are saying you are not going to reimburse me. Absolute worst company I have ever dealt with!!! I will be cancelling my (5) year policy with this garbage company and would never recommend them to anyone NOBODY there speaks English as well. I had American Home Shield Warranty for 10 Years and never had a single problem. Scott Bowden

3 years ago

Choice Home Warranty Reviews