Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Barbara Burns Dallas, TX

The service calls are high, especially for senior citizens that are on fixed income. Our service calls fees should not be this high.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

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Verified Customer

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Denise Gonzalez

Great service and prompt response. Technicians are knowledgeable and get the job done

4 years ago Edited January 10, 2024

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Judy Dew Clearwater, FL

I sent the company to my home to fix something and he tried to scam me I asking for $3,000 and my repair job was not what he said was wrong and only cost me $500

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Earl Cooper Sylacauga, AL

Cancelled/moved repair appointment 3 times; said would not be able to make repair due to backlog of payments from Choice > 45 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Lasann snow Fort Mill, SC

Fast and easy process for Repair. Quality work. Pleasant experience

4 years ago

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Karen Patterson Hollister, MO

Fast, friendly, great contractors the one time I had to use them

4 years ago

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Jean Hardy Georgetown, KY

An earlier claim required a big effort to get taken care of but a recent claim was handled well.

4 years ago

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Patsy Tankersley Temple, TX

The technician that came to fix the garage door and was polite and did his job.

4 years ago

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Lillian Brooks Okemos, MI

I needed a replacement item and I was told no. But the service tech was fantastic.

4 years ago

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Mark Evans Olive Branch, MS

Was charger 65.00 two times for deductible for the same problem. Took 3 weeks to get furnace repaired. Lucky the weather wasn't cold.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Travis Maryville, TN

Professional and courteous staff. Quick response and resolution to my issues.

4 years ago

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BJ Latham

Response time, coordinated and practice procedures. Friendly customers service.

4 years ago

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Sharon Woods

They were fast to fix my furnace problem

4 years ago Edited January 10, 2024

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Vickie Simon Port Arthur, TX

Quick response time and very efficient and knowledgeable repairmen

4 years ago

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Robert Cole Brockton, MA

I submitted the request and received a timely response and service.

4 years ago

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Benjamin Fort Worth, TX

Various reasons, Difficult to speak by phone to someone, No follow up response, No advance notices on changes, etc.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2021

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Verified Customer

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Chris Jamaica, NY

Very poor service. There's no value for the money I paid. I will not renew my contract with them and will never recommend them to anyone. Their replacement plan is hopeless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Verified Customer

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christine matherne Houma, LA

Always quick to respond and find a repair person to fix the problem.

4 years ago

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Dorann Jacobs CAFARO Charleston, SC

very responsive, flexible and sends great techs to do my repairs

4 years ago

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Helena Wallace Bryan, TX

Excellent Customer Service and Techs that are available in our area.

4 years ago

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Laurie Powell Portsmouth, VA

My last 2 experiences have been positive and items were repaired.

4 years ago

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Francisco Pinto Cumming, GA

The technician that they sent is awful, 5 weeks later and my refrigerator is still not working. They just keep changing parts.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Rodney Mann Dayton, OH

Fast service on claims. Great customer service. Fast turn around.

4 years ago

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JWood Reno, NV

Very pleased with the technicians they send out & the easy process

4 years ago

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Louise B Nemecek Richmond, VA

I rate4d you a 4 because I like to talk to a customer service rep. when I call in for help.

4 years ago

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Megan McChristy Boise, ID

Quick response times, good customer service, quality companies utilized.

4 years ago

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Blanche Richardson Las Vegas, NV

I've had to pay twice for the same issue. Found out that it's not my hot water heater issue it's my hvac system.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Verified Customer

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Ronald Allison Columbus, OH

They did not cover some of the damage my air conditioner went out and they did not replace it

4 years ago

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Bonnie Racca Pineville, LA

Call to report a plumbing issue toilets were leaking? A company was setup for appointment to fix the problem but no one showed up to fix problems.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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Janice Rae Grant Spring Lake, NC

very excellent technician, knowledgeable, willing to explain

4 years ago

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Rulon Ashcroft Ogden, UT

Excellent , courteous, and responsive service. Highly recommend!!

4 years ago

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Cindy Burleson, TX

Rude employee, Azfar A. Didn't cover fixing dishwasher. House takes your money, sends someone to fix, then leaves customer to pay, claiming not normal wear and tear v

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Verified Customer

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Maureen G Ruffino Port Saint Lucie, FL

Appointments are made immediately no waiting for one or two days

4 years ago

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Tykeya Jones Madison, AL

Customer Service is always great and the response time for service is fast.

4 years ago

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Laura Kirk Longpre Houston, TX

My initial experience with a service provider was lacking, however it has improved.

4 years ago

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Verified Customer

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Terr Fike Haughton, LA

Great service when I needed my air fixed . One day turn around

4 years ago

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Gary Boulware Lees Summit, MO

Sometimes a little slow but always come through and fixes the issue.

4 years ago

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M. Sadler Elizabeth, CO

very helpful and I didn't have to wait long for a contractor to call me

4 years ago

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Patricia ledford Oak Ridge, TN

I have used Choice Warranty twice in the past 2 days. They have done an awesome job for me!

4 years ago

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Verified Customer

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Kristin McManus Charlotte, NC

Awesome customer service and has treated any of our needs with care and speed.

4 years ago

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Miranda Kingsport, TN

It was very easy to file, they came out quick and fixed my issues!

4 years ago

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Kyung Pang Staten Island, NY

Fast service calls and technicians were able to fix the problems.

4 years ago

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Katherine Amorosa Safety Harbor, FL

My last service call was completed quickly and the service man was great.

4 years ago

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Carlos A Morales Atlanta, GA

great customer service support and good value for the money

4 years ago

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Verified Customer

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Madeline Bermudez Hoschton, GA

Choice. Home Warranty is efficient, but some of the subcontractors they use are not.

4 years ago

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Verified Customer

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Irina Tukhtina Woodbridge, NJ

They responded promptly and the company they sent was very professional.

4 years ago

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Verified Customer

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Dale Salyers

Great the serviceman fixed the problem in no time and we have had no since

4 years ago Edited November 20, 2025

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Verified Customer

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Kevin Lynn Haven, FL

Fast and integrated service. Sharp professionals resolved the issue.

4 years ago

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joan walsh Powder Springs, GA

they do not always cover the repair and the money they do offer does not cover the costs of getting a new one

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Joseph Branch Evergreen Park, IL

Fast turnaround time from initial call. Great phone call follow up regarding status

4 years ago

Choice Home Warranty Reviews