Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Larry Watkins

Good service over the last 5 years, with only one claim denied.

2 years ago Edited November 12, 2024

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Brian Jasper, GA

Quick response, good customer service, Service provider choice limited for area.

2 years ago

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Sue Bennett Phoenix, AZ

I appreciated the prompt response. A technician was here within 24 hours.

2 years ago

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Jon

I do recommend CHW they ysually respond quickly and the techs perform their repairs proficiently.

2 years ago

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Rachel

issue was taken care of. customer service was responsive and helpful

2 years ago

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Kurt Metzner

I am completely satisfied with the service, coverage and cost.

2 years ago

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Judyrussle Punta Gorda, FL

Great service and efficient repair. Excellent repair personnell

2 years ago

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Bill

A refrigerator died and they sent a guy out and they replaced it.

2 years ago

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Suzanne

Outstanding service. The air conditioner went out and they replaced the motor.

2 years ago

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Tom

It's excellent and a good dollar value. Timely, effective, efficient.

2 years ago

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Carlos

Everything went great. They made sure that I got my washing machine fixed.

2 years ago

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Harry Dowdy Madison, MS

takes way too long for someone to accept the job i suspect this is related to lower fees they pay the contractor

2 years ago

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Lavanch Southaven, MS

FAST SERRVICE EVERTHING WENT WELL WE ARE SATISFIED WITH CHOICE

2 years ago

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Alicia Dallas, TX

I thought we did not have to pay for anything just the $75 but when a new part was needed we would have to pay for, not good!

2 years ago

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Ivonne Burquez Tucson, AZ

The Company they send was fast to answer , they took care of it .

2 years ago

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Leomie

Professionalism and knowledge about the repair or replacement

2 years ago

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Robert Baltimore, MD

Warranty is priced way too high! I would say $1300 for 3 years is too much. I would like to see half that much .

2 years ago

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Beth GA

Fast and professional service. Was very pleased with every aspect.

2 years ago

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Richard

Good price and easy to work with I have had no problems working with Choice.

2 years ago Edited November 8, 2025

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Donald Jacksonville, FL

Incredible reliable services. Customer services are courteous people

2 years ago

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Michelle Blackman Virginia Beach, VA

Great response to request and the company assistance was excellent

2 years ago Edited December 11, 2023

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Greg

The refrigerator freezer door was fixed and working just fine great job!

2 years ago

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Paul

Usually our communications when we filed a claim have been fairly instantaneous and accurate.

2 years ago

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Valeria Lawrence Baltimore, MD

Quick to deny services. The appeal process is organized n quick however, their case managers are not knowledgeable enough to understand your issue.

2 years ago

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Eric Birmingham, AL

Case manager understood my concern and responded right away.

2 years ago Edited January 17, 2024

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Clarence Jerido (Travel Agent)

Great customer service. Took no time in repairing mt garbage disposal.

2 years ago Edited November 8, 2023

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Jacob Wilkes-Barre, PA

The service was great! Timing wasn’t bad either, only waited a week.

2 years ago

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Shannon Lee Frisco, TX

The claim process was easy and I received fast and excellent service!!

2 years ago

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Susie

My claim was quickly processed and the repair was completed quickly, as well

2 years ago

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Kamal Bagous

Immediately responded to my claim. Technician was skilled and very nice

2 years ago

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Gwendolyn Clark

They do not replace the appliance if needed, they will only give you about 30% of what it cost to replace it.

2 years ago Edited May 9, 2025

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Kathleen Fort Worth, TX

Customer Service, the contractors they choose to assist in repair at your home

2 years ago

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Lucy Esparza Austin, TX

That it can take quite a while for someone (a company) to pick up your claim when you need someone now.

2 years ago

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Reynaldo

Great job on assisting with getting my washer repaired as soon as possible.

2 years ago

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Charles Ayala Houma, LA

Great customer service! Process of filling and repair was super easy!

2 years ago

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Donna Testerman Prairie Village, KS

Love being able to submit a claim online and get such fast service.

2 years ago

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Martin Loudon, TN

Very responsive to issues and very comprehensive in coverage.

2 years ago

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Lee

Long time to set appt. CSRs only respond from script. Parts backordered. Poor communication. It shouldn't take months to have repairs accomplished.

2 years ago

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Minnetta Heidbrink Metairie, LA

I received a very fast repair service and an efficient plumber.

2 years ago Edited November 8, 2023

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Walter Thomas Atlanta, GA

My ac unit been down for the whole summer and I had to get my own tech and I am still waiting for them to approve the claim. I never seen nothing like this before in my life,

2 years ago

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Laura

Excellent response time and repair. All were accomplished on the same day.

2 years ago

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Adam Philadelphia, PA

Easy to schedule. Quick to respond with assigned repair company.

2 years ago

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Shanker

Very responsive in arranging help on claim locked in quickest possible time

2 years ago

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Michael Williams Albemarle, NC

I liked how easy it is to file a claim. The customer service was great.

2 years ago

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Beverly Evans CA

The ease of getting a claim # and direct contact with the appointed vendor.

2 years ago

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Cassandra Lloyd Matthews, NC

I have used this once. I received timely and knowledgeable service.

2 years ago

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Raymond Heard

It is absolutely necessary to. I have save a ton of money in most cases.

2 years ago

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Karen Lee St. George, UT

Still nothing, this company is the worst! All they want is more pictures of the same stuff. Do not waste your time or money. It has been a month and no hot water heater!

2 years ago

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Steven Clark TX

I can’t get anyone from this organization to satisfactorily get answers to a problem I’m having. They use vendors who are incapable of completing assigned tasks.

2 years ago

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Jeff Wright Huntington, WV

When repairs were needed CHW took care of it all with no hassle. Great company.

2 years ago

Choice Home Warranty Reviews