Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Mary Himpler Tucson, AZ

Rapid Response, contractors have been efficient and businesslike.

3 years ago

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Sandi Knoxville, TN

They were easy to work with and found a repair company that did a good job.

3 years ago

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Arlene Evans Atco, NJ

Easy to contact. Responded quickly. Kept to timetable. Satisfied with work.

3 years ago

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Debra Newnan, GA

Technician was pleasant, polite, focused, and knowledgeable.

3 years ago Edited January 10, 2024

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Adil Osman Plainfield, IL

Service was good. Technician was very professional and knew his stuff.

3 years ago

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Lawrence J Dell'Erba West Babylon, NY

The services are good and fair, The costs for the repares are good,

3 years ago

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Biars Davis Nashville, TN

I've been waiting four weeks on a part that Could have been purchased. At Lowe's Walmart Home Depot. For about. 6 or 7 bucks.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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W. Rex Voland Pflugerville, TX

Always reliable and quick to respond. Quality service. I got my money's worth.

3 years ago

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Susan Jordon Columbus, OH

Experienced service technicians. On time and took care of problem.

3 years ago

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Sandra Squires Omaha, NE

I have a repair job that is on hold because we can't get parts. It has been over a month of waiting.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Jaime Kramer West Hartford, CT

choice has been great - but they sent me through SEARS to fix my dishwasher and this has not been a good experience

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Nicole Miller Houston, TX

Technician was very helpful and fixed the issue in a timely manner.

3 years ago

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Gary Navarre White, GA

Slow to respond. Made an appointment then didn't show up. Called and was told someone would return our call in 24-48 hours and no one did.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Prabakaran Rajamoorthy Cumming, GA

good customer service and prompt response from choice home warranty

3 years ago

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Jason Kraft Artesia, NM

We've had two different repairs on the same machine in the last month. The latest could not fix it so it's still out of commission. $150 of "co-pays" for absolutely nothing.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Jim Rudisill Locustgrove, VA

There was no hassle and my garage door was repaired quickly.

3 years ago

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Marcia Ryniker Baird New Orleans, LA

Their response is fast but sometimes don't get to the route cause of the problem.

3 years ago

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Judy Buford, GA

Initially denied to replace LED lights in my refrigerator but they were finally replaced

3 years ago

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Alan Clapp Frederick, MD

They provide prompt service and employ skilled technicians to do the work.

3 years ago

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Brenda Hopson Porterville, MS

They have resolved all issues that I have presented to them.

3 years ago

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Cynthia morgan Callahan, FL

Wonderful warranty, very easy to file a claim and response time is exceptional.

3 years ago

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Javier Vallejos Huntington, WV

The response was quick and the repairmen took care of the problem the same day

3 years ago

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Charles Arnold, MO

The person working on my hot water heater was very knowledgeable And polite

3 years ago

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Linda F Wilson Shreveport, LA

They respond quickly and send highly trained professionals to handle my claim

3 years ago

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gerald L CHURCH Wichita, KS

they are very good well experienced at at their profession well worth the money

3 years ago

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George Postalakis Powell, OH

always there to assist you when needed and easy access to service people

3 years ago

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Johnny Bonar Texarkana, TX

Still waiting on service provider to contact us to continue the work which was started. Do not follow up to ensure jobs are completed fully.

3 years ago

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Denise Brant Clarksville, TN

great service, always respond back quick and with positive interactions

3 years ago

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Robert J Fierling Marana, AZ

Two recent repairs were completed quickly and the clothes dryer and ceiling fan are working well.

3 years ago

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Rose San Antonio, TX

Listened to my challenges on replacement amount, even though price didn't change

3 years ago

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Gary Aldous Boise, ID

They have been pretty good to work with but took 2 calls and 3 weeks to resort my last case.

3 years ago

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Linda Couchman

Timely response to claims and consusten communication until claim resolved.

3 years ago Edited January 10, 2024

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michel Cairns Indianapolis, IN

Good but slow to get service done. Rep. was excellent but did not come for 5 days

3 years ago

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michael michael e pullin Barboursville, WV

easy peasy worked great from start to finish glad i purchased

3 years ago

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Betty a Hardee Sun City, AZ

Knowledgeable, friendly, experienced in what they do. Highly recommend them

3 years ago

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Kathryn Huffine Jonesborough, TN

They are responsive to phone calls and very easy to work with.

3 years ago

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Royce G Cheek Mc Kinney, TX

I have received great service both times that I have used Choice for repairs.

3 years ago

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Colleen James Camp Verde, AZ

This plan pays for itself. It is very easy to use and hastle free.

3 years ago

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Susan Peed Bumpass, VA

WE have not had many encounters with them but once they were efficient and timely.

3 years ago

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Leann Hinkley Springtown, TX

They never agree to pay for things that go wrong. They have some minor way to get out of paying for what ever your problem is.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Joan Las Vegas, NV

RepIr folks are prompt and courteous. Choice is also prompt.

3 years ago

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Brian Aurora, IL

When I purchased the home warranty they told me everything would be covered at 100%. They fell short, only willing to pay for about 5% of the total bill.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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JUDY aLEXANDER Lithonia, GA

I have always gotten good knowledgeable repairs and am very satisfied.

3 years ago

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Desiree Furze Casa Grande, AZ

Very helpful and got the job done, but the guy I talked to seemed unhappy to be talking to me.

3 years ago

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Nevada North Las Vegas, NV

Only used one time. Technition on time. Evaluated the problem and repair done in a timely manner.

3 years ago

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Jung And Richard Vienna, VA

I called and they responded so fast and then you know then immediately fixed my problems.

3 years ago

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Carolyn West Monroe, LA

My washer quit working two weeks ago when say and I called and I got service today.

3 years ago

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Jzuniga2411@yahoo.com San Antonio, TX

Tech was so polite and knowledgeable. He seem to know his job well.

3 years ago

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Rui-ru Bao Chapel Hill, NC

Easy access and customer service, contractors are very professional

3 years ago

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Ralph Herbert Summerville, SC

Fair price. Heat went out on Chrinistmas Eve morning and a technician was there 3 hours later

3 years ago

Choice Home Warranty Reviews