Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Debra Cobb Orlando, FL

Hassle free, And my Broken garage door was taken care of very quickly.

3 years ago

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Bob NK Topp Pavlik Janesville, WI

The ease of all the way my problem was solved from start to finish.

3 years ago

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Gerald White Jacksonville, FL

We have been waiting a month trying to get our dishwasher repaired. Over a dozen phone calls to both the vendor and your customer service have not been returned

3 years ago

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Diane Jackson Phoenix, AZ

They sent a well know company for repair instead of an unknown

3 years ago

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Gloria Brown Chesapeake, VA

I like that I get to talk to a live person even needing service.

3 years ago

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James Neese

They have responded with speed and professional every time I've called or used the internet forms

3 years ago Edited January 10, 2024

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Henry Mazzone Jacksonville, NC

Very pleasant and professional, listens to find out your problem.

3 years ago

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Sergio Hoyos Fort Lauderdale, FL

They offer fast service and cover my repairs without a problem

3 years ago

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Michael McCaffre Camp Hill, PA

Very helpful. Courteous and knowledgeable in how to handle my problem

3 years ago

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Kathy Charleston, WV

Reasonable rate and timely and thorough furnace repair. I was well pleased.

3 years ago

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Terrry Waychoff Washington, IA

I call a d 15 mins later a men called to set a time to come out

3 years ago

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Erik Conti Greensboro, NC

One experience so far, one resolution! Professional and courteous!

3 years ago

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John Horn Lake, MS

Because there honest and fix your problem in a reasonable time manner.

3 years ago

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Gary Cline And North Las Vegas, NV

Customer support has a quick response. We are very pleased with choice.

3 years ago

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Anonymous Saint Louis, MO

The people who came were nice to us. They give a good service.

3 years ago

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Mueller Roy La Grange, TX

I filed two claims at the same time. It took 3 weeks to get the first one taken care of and I am still waiting for the second one to be done!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Peter A Sarjeant Slidell, LA

Don't have to follow up. You call with your problem, and they look after it.

3 years ago

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Bett Barry Charlotte, NC

Low value given on replacement. Dishwasher failed. Couldn't fix so offered $246 Cheapest replacement I could find was over $500

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

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Verified Customer

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Martha Titus Lakeland, FL

Always get right on my claim by having a repairman come right out.

3 years ago

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Margaret McCoy Saint Peters, MO

Because He was fast got the job done fast friendly all the Great stuff

3 years ago

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Lynn Pike Phoenix, AZ

Timely scheduling, the repair is always done. Nice contractors

3 years ago Edited January 10, 2024

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Shawn Houston, TX

They responds very quickly and the online system makes it even better.

3 years ago

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Retha High Point, NC

The last company sent out for the oven was really good but the one before was nasty. He had no customer service skills.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Verified Customer

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Denise Harrison, NY

Everything has gone well. They were able to fix my things smoothly.

3 years ago

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M Hughen Jarrell, TX

Excellent experience the 1st time we had to use the company.

3 years ago

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Sonya Wallace Fairfield, AL

Every time I call with a problem they takes care of it right away

3 years ago

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Tracy Lowe Chicago, IL

Great service. They send quality contractors for the jobs. Quick turnaround.

3 years ago

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Marcus S. Clark Sr. Omaha, NE

Everything was so fast with no hassle, just the way I like it!!!

3 years ago

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Charles Miller Bastrop, TX

My claim was taken care of in a timely manner with a reputable contractor.

3 years ago

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Terry Priestap Austin, TX

Hot and cold. Sometimes helpful, sometimes very unhelpful. Advertise an appeal process that actually does not exist.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Pam Jacksonville, FL

Whenever we have needed service they are on it and send someone promptly.

3 years ago

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Wes Owens Cheltenham, MD

The work was mediocre. The marketing was very rude to myself and my wife when attempting to get us to renew

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 18th, 2022

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Verified Customer

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Billie Coachman Columbia, MO

So far it has been the best buy for the money.. The response to my claim was prompt.

3 years ago

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Clarence Berry Dallas, TX

Great Service for way less than what I would pay for individual services

3 years ago

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Judy Gardiner Jacksonville, FL

Everything worked out very good and I do not have any complaints.

3 years ago

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Francis B Slack Westerville, OH

My first experience was very positive. Service was prompt and professional.

3 years ago

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Thomas Littleton, CO

The service was quick, they got out the same day and they fixed the problem.

3 years ago

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Roy Candler, NC

I have had good service. They do a good job when I need them.

3 years ago

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Manabendra Dublin, OH

I has good coverage and a low cost. I've used it twice and one time was quicker.

3 years ago

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Steve Prescott, AZ

Customer service is pretty very active. I am waiting for a claim right now.

3 years ago

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Valencia Decatur, GA

I had an electrical issue and needed to have an electrician to come out. They don't have an emergency assistance.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Verified Customer

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Angie Leati Henderson, NV

Easy to submit a claim and issues get resolved on timely manner.

3 years ago

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John hornsby San Antonio, TX

Very responsive to my needs and also very professional and personal

3 years ago

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cheryle wilburn Colmesneil, TX

they cant find technetians, they want me to pay then they will pay me back ,i got this cause im low income cant afford to pay up front

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Teresa Acree Lithonia, GA

Because they make sure the work is complete and they also follow up

3 years ago

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Rebecca Gerber Algonquin, IL

I get someone out to look at problem in a very short amount of time.

3 years ago

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Edwin Ventura Spotsylvania, VA

Ease of use and seem to have a commitment to serve their customers well.

3 years ago

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Jim Akber Carol Stream, IL

So far work has not been completed and was told that the hood which is a kitchen appliance is not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2022

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Verified Customer

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Richard Skelskey Walls, MS

Paid twice for the same evaluation. First time repair was denied, I called to ask why and was told to submit another request.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Alisa Upper Marlboro, MD

Everything was done online. Although I was on hold a long time when I had questions.

3 years ago

Choice Home Warranty Reviews