Choice Home Warranty Reviews
9.4
Overall Score
Erica Thomas Milton, FL
The price is great but I guess you get what you pay for. This claim has been dragging on for over 3 weeks. Beginning problem was Choice Home Warranty lack of vendors in our area. Next problem is getting our claims manager to communicate with us. Our itemized invoice sat in her inbox all week and now when we call the voicemail says she is pretty much no longer with the company. Oh and no one has communicated that detail with us so really our claim approval just hangs in suspense. I have had multiple emails supposedly sent up to managers and still nothing. From my experience with this one claim I will most likely not be renewing and will advise other military friends against this company.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Mar. 2nd, 2020
Rankers Away Kingsport, TN
My claim was denied for a reason that is not even true. I tried to tell them that and give them proof that the reason they cited was incorrect. I was told to submit a formal review to try to get it covered. I did this and was assigned a case manager. After the initial response from the case manager, I have not been able to get any response from her for a week. It has been terrible service and it seems like they build in as many conditions as possible to be able to not cover your claim. It is frustrating that they cited a section of the terms that is not even correct for my situation and now won’t even respond to me, despite my case manager’s voicemail answering machine stating that she would specifically be in the office this week. I would never choose this company.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Mar. 2nd, 2020
Carl Kishbaugh Columbus, OH
I found the Choice Home Warranty representative helpful, respectful and efficient when I called. The service was provided as scheduled and the problem resolved.
6 years ago
Tom Duffy Fair Lawn, NJ
If I could rate the company less I would. They can't be trusted. I had a crack in a cast iron pipe going to my furnace in winter causing me not to have heat. First off they said it would take 3 days to get someone here. You could clearly see a crack in the cast iron pipe which I took pictures of. The technician agreed with this and I have text messages from the technician stating this. They then don't approve the claim saying the leak was coming from the teflon tape and the pipe wasn't properly installed. The installation was done over 10 years ago and they are trying to claim the leak is from that and not the crack clearly above that area.
They also say the technician told them that. I explain I have text messages from the technician telling the opposite. They say it was in his report. I ask for the report from him and then they say it was in verbal conversations with the technician. They say the phones are recorded so I ask for proof. They say they are unable to provide it. I explained the technician is saying opposite of that to me in writing in text. The technician also went on to text me that Choice Warranty has changed what he has submitted before. He actually texted me: "they lie on me all of the time to cover themselves."
If you need any proof of what I am stating feel free to contact me and I will provide it. STAY AWAY FROM THIS COMPANY.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Feb. 26th, 2020
Thomas BECK Lansing, MI
Emailed my furnace problem within 20 minutes i received a reply from the HVAC company with my appointment time. Will know tomorrow morning how well it goes.
6 years ago
Mdresident228 Elkridge, MD
Horrible company just stay away, ask yourself why you can't find their Google reviews. No sense of urgency when you need them, our covered claim taken 3+ technician visits over 2 weeks, they send unqualified low cost techs who don't know what they are doing and your responsible for dealing with them, not the warranty co. Also existing claims ARE NOT 24 /7
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 26th, 2020
Tom hanson Eatonton, GA
First thing the wait time is way to long ...I can call local work people, and have them out the next day . My frig and freezer went out , and I’ve been scheduled for next Monday , so much for trying to save some of my frozen foods. Hope yours never goes out and you loose a couple hundred dollars worth of meat and items. By having to wait six days, your rating as of today is one because you answered your phone call. And then he is going to come out to see what parts he needs to order...what happens if he thinks it needs to be replaced....the answer below is misleading , I paid a lot of money for this coverage, so I answered yes. So I put 1star because I don’t know yet...
6 years ago
bonnibren Sturgis, SD
I have attempted to use the service for a simple ice maker repair. CHW calls a local company and then sends me an email that the repair person is coming at such and such date and time and if this time isn't convenient, they give the number of the company for you to call. The problem is one company I called, the business owner was very upset and said CHW hadn't paid him for work he had done for over 3 months, so he refused to come to my home unless I paid for a service call and hired him outright. The price was ridiculously high. So I contacted CHW and filled out the form that the work hadn't been done (my only option). Weeks later, I get another "appointment" from another local repair person. Again, I had to call the repair person to get a different time. The business owner was dumbfounded and said they had not agreed to any work for CHW, and that I definitely was NOT on their schedule for the date and time that was quoted to me by CHW. He made it sound as if they were in the beginning stages of possibly signing up, but the owner was hesitant because they service appliances that people buy from him and didn't know if they could take on much more. Almost a year later, still no ice maker. We are now having major issues with our mini-split heating/cooling system. But I'm reluctant to contact them and go through this all over again. We live in a small town that is approximately 30 miles from the next largest size city. I wonder if this type of service would be better in more populated areas that had more service technicians. Our contract expires this coming October. At this point, we definitely won't be renewing. I wonder if any other home warranty companies are better.
6 years ago Edited January 23, 2023
Jacqline Levittown, NY
My dryer stopped spinning, made an appointment, the technician came and replaced the belt and rollers and I was up and running in 30 minutes. Very pleased it only cost me the $45 service charge.
6 years ago
Jami Simonton Peoria, AZ
I have had nothing but problems with my claims and the still are not fixed. I have Filed a claim with the better business burial. I pay my monthly fees and still have not gotten my claims fixed. My refrigerator still is not fixed and I had to pay out of my pocket to get my furnace fixed. My refrigerator claim has been since September. My furnace was not working for a month. So finally I paid out of pocket to have it fixed I couldn’t wait any longer while my claim was being sorted out with the authorization department. I am very annoyed by your lack of service. This company is horribke and I am disappointed. I have spoken to Keisha Brown several times but still have not gotten anywhere. Jami Simonton a very dissatisfied customer. I would like to put no stars but if I don’t put at least on it will not allow me to continue
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Feb. 20th, 2020
John glos St. Petersburg, FL
I had my warranty for a year with no claims filed. Several days ago I had my yearly furnace cleaning by my long time HVAC company. He found that the top plate of the furnace was warmer than normal which indicates a possible cracked heat exchanger. CO2 was slightly higher but not bad to cause an immediate shutdown of the unit. I refused a new furnace since I have the home warranty.
I went online and filed a claim and provided all the information my service HVAC tech had provided during the service period. A claim number was assigned and within 6 hours a service tech appointment was scheduled for the following day. I was impressed how quick this happened.
The next day the tech showed up at my house. He was there for three minutes. He said he would submit his findings and that I would hear from choice warranty on the status of the claim.
Three hours later I received a response that said the claim was denied cause of rust and or corrosion and no replacement would occur but I could appeal this decision. I filed an appeal.
The following day I received a call from the case manager assigned to the appeal. While on the phone I explained I had pictures of my furnace and absolutely no rust or corrosion was evident. The case manager then told me she was looking at the pictures the tech had taken but they were hard to see but that she would send them to me for viewing.
One day later I received the pictures. One very small area of rust was found on top of the heating tubs within the furnace. In fact the picture was blown up so that the rust spot could be seen making it look enormous. Well it’s a small rust spot and of course they immediately went to the rust and corrosion clause denying my claim again. The furnace is 20 years old and my god it was cleaned and serviced every year and not once did any of the cleanings mention rust or corrosion.
It’s so apparent the tech was there for one reason and only one reason to find something to deny the claim. He did his job at my expense of $75.00 just to find one little rust spot.
Beware! If you have any claim to file you better check the appliance or unit for any hidden rust. This company is a scam and they got one years worth of money out of me but no more. As I told the appeal manager “choice warranty is well covered under the rust or corrosion clause”. All steel rusts over time it’s just common sense! But that’s their out! Beware stay away.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Feb. 20th, 2020
Mr. Icon Lorenz Bartlesville, OK
About 50/50 on coverage. Shouldn’t try so hard not to cover. Last plumbing leak wasn’t covered and didn’t even get a reply to my appeal of denied coverage. The current claim on heater went well and I did have a positive experience and reason for 3 rating instead of 1 .
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Feb. 20th, 2020
David Mourey Cleveland, GA
They have reinvented their entire program making it more flexible and easier to use and understand. Also, the claims are processed quicker and less complicated. David m.
6 years ago
Chuck Brown Little Rock, AR
Very easy to file a claim and to get status updates. Had a great experience with the plumbing company selected to fix my problem. Very satisfied customer.
6 years ago Edited January 10, 2024
Deeply disappointed Columbia, MD
One star - only because Mike J, the technician from MBI plumbing was fantastic - and this website won’t allow zero stars.
ZERO stars for CHW. I feel that this service is a total scam & I intend to publish my opinion & experience through every consumer advocacy group publicly available. The upfront impression this company offers is that everything is covered - except it isn’t!!!
The one claim that CHW did pay - out of several that I submitted - covered the pump for my jetted tub, but they wouldn’t replace the switch to turn it on and off, because that was excluded from my coverage - therefore rendering the new pump completely useless. I later discovered that several other items for which I attempted to file claims were not covered either.
This week 2/10/2020, I filed a claim for my water heater leaking & starting to flood my basement. I was under the impression that the water heater would be repaired or replaced since I had the “Total Plan” coverage from Choice Home Warranty (CHW). My plumber - not the CHW agent - advised me to double-check my warranty, because he didn’t think that CHW would honor my claim, because of a previous claim similar to mine that was not paid.
As it turns out, CHW made the determination that they wouldn’t cover my water heater failure, despite the fact that the first page of my Home Service Agreement says “Coverage Plan:” and lists systems & appliances including my water heater. Where they burned me was in the proverbial “fine print”. On page three of the agreement, CHW indicates that there is coverage as follows: Water Heater - “INCLUDED: All components and parts, including circulating pumps, except:” and then goes on to list the TWENTY-THREE items not covered by their company. I take ownership that I should have read all of the fine print, but when I saw, water heater -all components, I was pleased - especially because it was listed on the first page of the agreement.
BUYER BEWARE!!! Upon further review, I discovered that most every aspect of their “coverage” is superseded by the “exceptions” from their coverage. The items EXcluded dramatically outweigh the INcluded items on their service agreement.
When disputing CHW’s decision to NOT pay on my claim, which I had to pay out of pocket, I felt disrespected and completely marginalized as a paying client. In fact, Ms. Glendalys A indicated not only that they wouldn’t honor my claim, but also that they were no longer authorized to pay ANY customers back for costs that customers incurred regarding claims made to CHW. When I asked her when that decision was made, she told me that upper management made that decision almost exactly three hours after I filed my claim.
I have never written a negative review about any company - ever! But this experience upset me so much that I felt that writing this review was the right thing to do.
Don’t be lured into a false sense of security with this company!
Initially I felt like they were decent & reputable, but as it turns out, they’re just another company that has no problem deceiving it’s customers & taking advantage of them in the “fine print”. I’m disappointed in myself for trusting them.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Feb. 14th, 2020
Gregory Peevy North Las Vegas, NV
Your Customer Service Rep. Neil was a great guy he didn’t pressure me into going with Choice he let me do my homework and was right I called him back a day later and Choice was hands above the rest
6 years ago
Narjis Alaani Akron, OH
Choice home warranty is just a scam and they don’t do anything for you they just take your money and I was very unhappy with the service I have to take things legal because I am very in happy all they did was take my money I had seniors in the. House and they got sick because there medication needed to be refrigerated and all they did was take my money they have diebetes and many health problems and I couldn’t refrigerate there medication all they do is take my money they don’t answer when you call them and they don’t tell me that they don’t cover it until I have already payed and I am very unhappy I am going to see my attorney because this is extremely frustrating I definitely do not recommend them all they do is take money.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Feb. 13th, 2020
Peter Joe Huntersville, NC
Timeliness in scheduling appointments and paying claims, very professional and personable contractors.
Great experience s far and would recommend CHOICE Warranty to others.
6 years ago
janet lieber Scottsdale, AZ
The customer service when signing up for the
maintenance agreement was excellent. I haven't had any service calls yet, but hope they go as smoothly as signing up.
6 years ago
Jim Artley Spring, TX
It was easy to sign up. Tony did a great job of explaining my options. So I can give high ratings that is easy to pay money to Choice, but there are no data points to rate it as good or bad until I actually file a claim to see if everything works as promised. So at this time a survey is a bit premature.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Feb. 6th, 2020
Review Source
Marla Coker
Terrible company. Sends unqualified people to repair, then sides with them when they make excuses for not being able to fix the problem. One vendor actually damaged my washer more, then blamed it on me and refused to return. Choice suggested I hire someone at my own expense to fix it. Umm... No. Finally opened a new ticket and paid another service call fee. I've had to do this more than once with Choice. They really do not hold up their end of the contract. Another scam they pull is sending a repairman/vendor, only to have him tell me the problem is not covered. I still have to pay the service fee, of course. It's maddening.
6 years ago Edited July 3, 2025
Amanda Pickens Norcross, GA
This is a total waste of time and money. They are of no help at all. We’ve used them twice. The first time we paid a $65 fee, only to find out that they would not cover servicing our water heater at all. Unless it’s completely broken there’s no point in calling. The second time we were told they would have a technician out the same day for plumbing issues only to find out that it wound be a week before they could get someone out. Per Choice home warranty, they do not cover emergencies and if you chose to call someone out yourself you have to obtain authorization for the work completed prior and it takes 30 days to receive a reimbursement. This is a total waste of time and money.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Feb. 4th, 2020
Beatrice omalley Sound Beach, NY
I had several issues cloths dryer and plumbing. The plumbing issue was fixed quickly with no problems, however my dryer just wouldn't dry even small loads but they sent service men out 4 times. When they finally decided to replace the dryer they didnt give me enough money to get a new one so I am reduced to getting a 2nd hand dryer.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Jan. 31st, 2020
Kevin Abingdon, VA
I wish I could rate this company ZERO stars. This company is a scam. My warranty was purchased by the previous owners. They purchased the best plan possible. I called this morning to put in a claim for my hot water heater due to it is leaking water. Without the representative even asking one single question, she states that my claim is denied and they do not cover normal wear and tear! She never asked how old the unit was...how can she determine it was caused by normal wear and tear?? They even responded to some of the reviews saying they do cover MOST wear and tear. They could say any claim was due to wear and tear. DO NOT WASTE your time or money with this company. I will not be renewing my policy through them.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 31st, 2020
Alice Bongers Houston, TX
We have had two situations with Choice Home Warranty. The first my refrigerator quite working, it was 2 years old LG. I called them and they sent out a technician. The compressor had died and LG was having alot of problems. We heard back that the technician had ordered the part. It was going to take two weeks. Two months later and no calls from anyone I called Choice Warranty about the problem and they said that the part was ordered. So I was without a refrigerator right before Thanksgiving. I decided that I needed one so I went and bought a GE after reading the reviews on LG. Choice Warranty finally sent me $400 because that is what they would have paid to fix my refrigerator.
The second item was our hot water heater broke. They sent out a technician to tell us it was broke and needed replaced. That cost us $60 .
I paid for 3 years $1500. I willnot be renewing or recommend these people to anyone.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW
Jan. 30th, 2020
Mary Saraland, AL
Deceit! Lies! THIS COMPANY HAS HAD 2 LAW SUITS FOR NEGLECTING CUSTOMERS. we are out of pocket and waiting a whole month to be denied fix. Took 5 different appointments till someone actually came out. He didnt inspect our problem he guessed at it then we got dennied because they stated that our 6 yr old dish washer was too new to need the repair (sump and motor) they offered us 100$ only if we kept them for another year! We canceled they refused to refund us even though no service was given. I am completley disgusted by lack of empathy! One of the reps actually hung up on me when I was crying angry and in the dark as they proceeded to just repeat the same thing like a robot. This company needs to be shut down. They lost our bussiness we really should have done more research. The repair man couldnt even answer my calls. This company is sorry. Please give bussiness elsewhere! The reason to have a home warranty is to cover problems that occour after regular warranty is up. Not to be told it's not a covered repair due to it not being a schedualed repair for its age. 6 yr old dishwasher! 6 - 10 yrs is average lifespan! You tell me that doesnt sound like a excuse not to have to replace and fix! I also did research it is a common problem at that age so they lied thinking we were idiots. Do not fall for this companies incompetence! Pure sick money hungry robots!
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jan. 28th, 2020
Rosa collado New York, NY
This company is a scam. They offer a warranty but when you call and report the items and tell them specifically what the problem is they say that if it is covered but when the technician comes and you pay the service fee they tell you that it is not covered. Then the technician stays with the money and you are tied to pay for a service that does not provide any benefit. In November I put a claim on my water heater, I paid the service fee that at that time was 85 dollars, the technician said it was a problem with the unit of Ac. I paid another $ 85 fee the technician said at the time that it was an electrical problem. I paid another fee for the electric who came and checked and said it was a heater problem. Then they sent another technician to the house that never showed up, just called me on the phone and said he didn't know how to haggle it. Then wait another week to say that they don't cover that.
So now I have a link in the house, which specifies the moment to make the claim explain what the problem was. Ask if it was covered and the person said if it was covered. The technician went to the house and I had to pay a fee of 60 dollars to hear them say that it does not cover those repairs.
This company is a scam. They offer a warranty but when you call and report the items and tell them specifically what the problem is they say that if it is covered but when the technician comes and you pay the service fee they tell you that it is not covered. Then the technician stays with the money and you are tied to pay for a service that does not provide any benefit. In November I put a claim on my water heater, I paid the service fee that at that time was 85 dollars, the technician said it was a problem with the unit of Ac. I paid another $ 85 fee the technician said at the time that it was an electrical problem. I paid another fee for the electric who came and checked and said it was a heater problem. Then they sent another technician to the house that never showed up, just called me on the phone and said he didn't know how to haggle it. Then wait another week to say that they don't cover that.
When I called what they told me was that the technician said that I should change my electric heater back to gas. when the heater was never gas and that was the problem. When I contacted the case manager to ask for a second opinion, he told me that it was not possible because that was the diagnosis.
So now I have a link in the house, which specifies the moment to make the claim explain what the problem was. Ask if it was covered and the person said if it was covered. The technician went to the house and I had to pay a fee of 60 dollars to hear them say that it does not cover those repairs.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Jan. 27th, 2020
L Lewis New York, NY
I have had horrible experiences with this company. First off, their customer service is horrible. Every time I speak with someone, they seem to not really listen to what I am saying as opposed to be focused on reading from a script. Every major appliance I’ve had issue with, service provider determined a full replacement was needed and Choice denied the claim. Even after being a customer for 4 years....so what am I paying these people for? I had an issue with my stove that was covered...probably because it was only 200 bucks to fix. But more than likely if you have issues with something major like AC, heater, water heater, etc., you can forget about it. They will find a way to twist things around and claim that piece/part isn’t covered under their ridiculous and lengthy exclusions list. I went through their appeals process and it took 2 months before someone got back to me and return my phone calls and messages. I’ve never dealt with an organization who was so flippant and dismissive. Even service providers I’ve dealt with have bad things to say about this company. They will not get another penny of my money. This policy was absolutely worthless.
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jan. 27th, 2020
Not Happy Orlando, FL
Not happy at all, called about my refrigerator being out on Saturday the 11 th and the repair was not done until Wednesday the 22nd. That way to long to be without a refrigerator. And that was not the worst part, when I called in to the report it broken I was told the repair man could not come out until the 19 th. If I had not called the repair company to move up the date God only know how much longer I would have been without the refrigerator.
6 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jan. 27th, 2020
chammell2@verizon.net Fort Campbell North, KY
I had a problem with my dishwasher. Water was always left in the bottom and the panel was messed up. All worked except for the heavy or normal load setting so I did not know which I was using to wash my dishes. It started early November and now it is the middle of January, 4 different tech's most did not know what they were doing, each one told me something else as to what was wrong with my dishwasher. As it turns out the panel is not covered because of the "flooding" that was caused by the steam inside the dishwasher that got into the panel. The Sears tech told them that this is what normally happens but no it is not covered. This is a long over 2 months for something to not be fixed. I was offered a free 2 months but what good is coverage if it does not cover what I need? I could have bought a new dishwasher for what I paid them. very unhappy with the service.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW
Jan. 23rd, 2020
Arnica Jacksonville, NC
Choice Home Warranty is the worse! Do not buy a home warranty from them. It is a waste of money and you are better off just paying the normal price of whatever it is that needs to be fixed. My heat went out on my HVAC system and I called and made a claim (my very first claim I've ever had to file). The technician came out and assessed it and came to the conclusion that the reversal valve had gone bad and stuck in the cold position, which is why I wasn't getting any heat. He had already warned me that Choice wouldn't replace it because they deny 90% of their claims. He was right, they denied me because it was a part of their "Exclusions." So, I did an appeal and stated that their warranty states that what is included is "All components and parts necessary for the operation of the heating system." As well as normal wear and tear. Also, their exclusion mentions several different types of valves, but did not mention the reversal valve. Anyway, the technician stated that my issue was necessary for heating and that it was due to normal wear and tear of the system. I did an appeal on the grounds that it was not specific in what valve and that it was necessary for the operation of the system. Choice exclusions are vague, misrepresented, and they contradict their inclusions. They don't cover crap and don't waste your time appealing their decisions because their employees are not knowledgeable and disrespectful. They will not research your issue, they wait 2 weeks to contact you, and when they finally do, they just re-read why your claim was denied. They don't give any new information. The supervisor, Michael, in the appeals department, canceled my contract without my approval, and without notifying me. I called back twice to speak to someone about it and was hung up on both times during the "transfer of the call" process. Funny how I had never been hung up on any other time I called, until then. I am beyond disappointed in this company and the services they provide. As a real estate broker, I will be sure NOT to refer my clients to this company. You have left a very bad impression on me.
6 years ago
Reply from Choice Home Warranty
Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Jan. 22nd, 2020
Krystal Fondren-Conner Memphis, TN
Our bathroom tile fell off due to water damage. I called them to see if our warranty covered this and they said yes we can have a technician out right away and I said so we are covered and again he said yes so I said ok. Next day they sent us a email saying that they are sending a plumber. We called the plumber to see if he did tile work and he said no. So we called them back and said why are y’all sending us a plumber when that is not what we need. They told us that they need to make sure no pipes were leaking before they can proceed to the next step so we said ok. The plumber comes out and did his assessment for five seconds because we knew we didn’t need him. We paid him and he left. Next day they sent us an email saying that the plumber sent in his assessment and since there was no pipe leaking damage that they don’t cover the grouting and tiling process. The whole reason we called them several times and they made us waste time and money.... smh
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”
Jan. 22nd, 2020
Lorenzo Gregg Ocala, FL
Really help when you have an unexpected break down of any your household appliances, rather it be electrical, plumbing, or even roofing with the cost of the repair.
6 years ago
Beaumont Hagebak Athens, GA
Dishwasher still not fixed!! We waited and waited 2 days and an evening for technicians who never showed. Third appointment was kept but technician had no replacement parts which had to be ordered. I did trouble shoot this repair myself and called the repair number to tell them which parts to bring. He is supposed to return Sunqday. Not at all impressed. Technician is competent this warranty program is weak.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.
Jan. 17th, 2020
John jacobs Charleston, WV
CHW responds quickly. Their service people have been knowledgeable and friendly. Over the last year I have used them twice. Both times with successful results.
6 years ago
oliver Enger Richardson, TX
Had a dish washer problem. Choice scheduled a repair man to come thew next business day. Fixed the problem, very qualified person came to do the work. Completely satisfied.
6 years ago
Adrian Orlando, FL
Very responsive and reliable. Had a toilet leak twice in two separate bathrooms and choice home warranty sent an experienced technician within 24 hours. Thank you!
6 years ago
nina potter Casselberry, FL
Jerry was great, he wanted to cover all my needs and give me the best price he could. I am going tell all my friends about Choice Home Warranty. Thank you
6 years ago
Sheri
Several items that have gone out are not covered by the warranty. I understand there is an agreement with what is and is not covered. But it seems there is always a loop hole to have what has broken not be covered. My most recent is the grinder pump that is in my basement which pumps water from the toilet up to ground level to the sewage line. It will be cheaper to have my warranty cancelled and the next 3 years refunded to me.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Jan. 9th, 2020
Johnny Wichita, KS
First experience, refrigerator icemaker out....not covered. I checked the policy and it was specifically excluded. Then compressor in refrigerator went out. Normally one would think this was an emergency, since it was full of food....nope....took a whole week to get repair company out to look at it, then ended up being 2 months till claim was approved and part shipped from overseas. Lost several hundred dollars in food that time. Then, several months later, fridge stopped cooling again. Took a week or so for Choice to get repair co. to look at it. Another batch of spoiled food. They were able to fix it without any new parts. Then, recently, had them out to check my dishwasher. The repairman said bad door seals....not covered by warranty. Started noticing water on floor in front of dishwasher....tried putting down towels and called repair back. They said they couldn't get out for 4 days because of Christmas holidays.....and I would have to file a new claim with Choice. Not an emergency to them, but it destroyed the ceiling in my finished basement and buckled a large portion of my laminate kitchen floor. For 4 days and nights I finally found I could avoid any more damage by shop vacuuming the water from inside of the dishwasher every 2 hours until I could get a plumber out to shut off the water to the dishwasher. That was a quick $125 in addition to the 46 I paid for the service call that didn't change the water intake valve, which was the problem. So here I am with a huge mess, exhausted from lake of sleep and Choice wanting to automatically renew me!
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
Kind Regards,
Jan. 9th, 2020
Dorothy Story Adkins, TX
I HAVE FILED TWO DIFFERNT CLAIMS WITHN YOU BOTH WERE TURNED DOWN THE FIRST ONE WAS A DISH WASHER 3MONTHS AFTER I FIRST GOT YOUR SERVICES I WAS TOLD I HAD NOT HAD YOU SERVICES LONG ENOUGH
THEN I FOUND OUT I ONLY HAD TO HAVE THE CONTACT 1 MONTH.THEN I FILED A CLAIM FOR MY WATER HEATER
WAS TOLD ITS NOT COVERED . I COULD HAVE STAYED WITH AMERICAN SHEILD IF I KNEW I WAS GOING TO SUCH BAD SERVICE.
6 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jan. 10th, 2020
James Elliott Millsboro, DE
Our sump pump wasn't working correctly, we contacted CHW, the Plumber that was assigned Donald L did a spectacular job!
Thank you CHW, and Donald L plumbing!
6 years ago
Nay Fayetteville, NC
Every time I placed a claim the response has been prompt. When the the company chosen to fix the problem has been slow to respond Choice has been there to resolve the issue. Great service so far.
6 years ago
JOY B HAMMEL Cedar City, UT
I JUST JOINED SO I HAVE HAD NO EXPERIENCE WITH CHW. HOWEVER THE JENTLEMAN OVER THE PHONE WAS VERY HELPFUL TO ME. TIME WILL TELL IF AND WHEN I WI;; NEED THEIR SERVICES.
6 years ago
Joe E. Memphis, TN
So far, I'd recommend anyone else in the home warranty world. First American was better (marginally, but still better) than Choice. I'm moving to American Home Shield as soon as possible. I've had three claims with this company. The first one was a plumbing issue and after trying to get it scheduled with a service company twice (12 hrs) +) they canceled the claim and suggested I do it myself and file for reimbursement. The second one was for a dead capacitor on my AC which I'm grateful was covered since the seem to be in the business of denying claims. Still, it took a week to get anyone out. Finally, my glass/ceramic cooktop on my range cracked during normal use. I called to get confirmation on whether this was covered or not and THEIR support specialist told me their system was down but to submit the claim online anyway and if it wasn't a covered repair, they wouldn't shop out the work. Well after I PAID THE SERVICE FEE to the service provider they tell me it can't be fixed anyway and that it's not covered anyway by my policy. The exceptions list for ranges was vague and open to interpretation which is WHY I CALLED IN THE FIRST PLACE. After a snarky response from another "service specialist" they suggested I appeal the claim. Which I have. Several days ago. I've not received any communication from the appeals case manager.
Not only have I paid for a relatively worthless home warranty, but I've got to buy a new stove suddenly AND I'm out the service call fee that THEY ASSURED ME WOULDN'T BE SHOPPED OUT IF THE SERVICE WASN'T COVERED UNDER MY CONTRACT.
Don't waste your money on Choice Home Warranty. Do you want to know what American Home Shield's list of exclusions on ranges is? NOTHING. Your range is covered. PERIOD.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on
Jan. 3rd, 2020
Kristin Jefferson City, MO
The technician hit back to me and fixed dryer the next day!! He took the time to explain things and tell me things I should watch out for. Very happy with our experience!!
6 years ago
ScammedSenior Winston, GA
Our garage and in-law suite was damaged due to water flooding through on a pipe in the basement--October 9, 2019. We had to shut the water off throughout the entire house. Choice rep assigned a plumbing company that wasn't available until the following week. The Choice rep told us to contact a plumbing company outside of the network; we did and they approved it. The plumbing co. was advised to send the pics as evidence of leak and work performed. On several occasions, the reps stated that they couldn't access the jpegs pictures/pdf pics...finally, we paid $20.00 to fax the pics. Now, 12/26/19, the rep stated that the claim would not be paid because we didn't use a network company. We have been scammed..why would we send pics for an unauthorized job..why is Choice sending emails requesting the pics? This is horrible customer service...trickery..taking advantage of a SENIOR CITIZEN....
6 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jan. 3rd, 2020
Mary Myers Folsom, CA
I have never been disappointed with the service with CHW. Always extremely prompt providing professional and dependable contacts to fill my request. Very pleased.
6 years ago
Amber Harvest, AL
We will never work with Choice Home Warranty ever again!!! We moved from American Home Shield because Choice offers you the ability to use our normal contractors. We paid upfront $620 and during the year we have had them they haven't done anything for us. We have called them twice; once was a leak from our HVAC and second was our second refrigerator stopped working. When we called for the HVAC system they instantly decline just from talking to us. My normal HVAC contractor came out and the leak was do to a back up in our pump. The second time (for the frig) we didn't get to use our own contractors, an email was sent saying this company will be at our home at this date/time, if it doesn't work please call. They were at our home for about 20 minutes (I paid my service fee of $60), they took a ton of pictures and didn't not explain to me what they were doing. The only thing the contractor asked was if I had ever needed to have this refrigerator serviced before and how old it was. Choice Home determined that the claim for repair would not be fulfilled due to "condenser coil has become clogged with dirt/debris resulting in improper operation of the system and has caused the compressor relay and evaporator fan motor to overheat and fail, and are now in need of replacement." Our refrigerator is about 13 years old and proper maintenance is to clean coils twice a year, which we have done on a schedule. The condenser coil and fan needs to be replaced because its 13 years old and has never been replaced before. They do not last forever. We have never had any issues with this frig until now.
They have found a loophole every time to not come and help the fix the problem. It seems as though they do not cover anything. I had better luck with American Home Shield which we still had issues, but at least they would come and help fix the problem (it may take multiple trips but in the end it was fix). That is what I pay for.
6 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Jan. 3rd, 2020
s.cauthen Aurora, CO
Uses providers just starting out, need business, or should have retired years ago. They often have crap reviews from multiple people and it took a MONTH to fix my washer though after all 4 visits I was assured it was fixed. When my A/C went out, the man who showed up was very rude and became physically threatening. Luckily I had other people home to witness his behavior. I reported him to the company. When you try to cancel, you will have to wait forever to get a live person, will be switched to many departments, and then once you get the right department, they will debate at great length and then not actually close the account but bill you again...in hopes you don't catch it. I HATED this company and would not recommend them in any capacity at all!!!!
6 years ago
