Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Jack Salem, IL

I have a claim in for two or three weeks have not been contacted, my lash claim took me 2 to 3 months to get somebody to come out to look at it

2 years ago

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William Miami, FL

The Mechanic was real friendly and polite and also did a great job

2 years ago

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Cindy Ferguson

Quality of service and how professional the service technicians are

2 years ago Edited August 6, 2024

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Gloria Martin Fort Worth, TX

I liked that I didn't have to pay full price to replace the items.

2 years ago

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Thomas Littleton, CO

Several services were not completed after I paid the deductible. I reached out to Choice with no resolution. Would I recommend Choice to my family and friends, NEVER!

2 years ago

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David Staves Parker, CO

Finally great service, would of been better if Choice would have followed up with their contractor

2 years ago

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Paul

Great customer service and the Repair folks are top notch. I highly recommend.

2 years ago

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Saundra Victorville, CA

Peace of mind! Saved money. Good quality work done for me.

2 years ago

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Theresa Sedminik

Ease of filing claim, quick response time and follow up communications

2 years ago

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Gary Bucher Chillicothe, OH

Professional, trustworthy technicians, filing a claim is easy

2 years ago

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Ramana Frisco, TX

They did a great job and resolved issues with the refrigerator and microwave.

2 years ago

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Larry Watkins

Good service over the last 5 years, with only one claim denied.

2 years ago Edited November 12, 2024

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Brian Jasper, GA

Quick response, good customer service, Service provider choice limited for area.

2 years ago

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Sue Bennett Phoenix, AZ

I appreciated the prompt response. A technician was here within 24 hours.

2 years ago

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Jon

I do recommend CHW they ysually respond quickly and the techs perform their repairs proficiently.

2 years ago

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Rachel

issue was taken care of. customer service was responsive and helpful

2 years ago

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Kurt Metzner

I am completely satisfied with the service, coverage and cost.

2 years ago

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Judyrussle Punta Gorda, FL

Great service and efficient repair. Excellent repair personnell

2 years ago

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Bill

A refrigerator died and they sent a guy out and they replaced it.

2 years ago

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Suzanne

Outstanding service. The air conditioner went out and they replaced the motor.

2 years ago

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Tom

It's excellent and a good dollar value. Timely, effective, efficient.

2 years ago

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Carlos

Everything went great. They made sure that I got my washing machine fixed.

2 years ago

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Harry Dowdy Madison, MS

takes way too long for someone to accept the job i suspect this is related to lower fees they pay the contractor

2 years ago

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Lavanch Southaven, MS

FAST SERRVICE EVERTHING WENT WELL WE ARE SATISFIED WITH CHOICE

2 years ago

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Alicia Dallas, TX

I thought we did not have to pay for anything just the $75 but when a new part was needed we would have to pay for, not good!

2 years ago

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Ivonne Burquez Tucson, AZ

The Company they send was fast to answer , they took care of it .

2 years ago

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Leomie

Professionalism and knowledge about the repair or replacement

2 years ago

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Robert Baltimore, MD

Warranty is priced way too high! I would say $1300 for 3 years is too much. I would like to see half that much .

2 years ago

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Beth GA

Fast and professional service. Was very pleased with every aspect.

2 years ago

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Richard

Good price and easy to work with I have had no problems working with Choice.

2 years ago Edited November 8, 2025

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Donald Jacksonville, FL

Incredible reliable services. Customer services are courteous people

2 years ago

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Michelle Blackman Virginia Beach, VA

Great response to request and the company assistance was excellent

2 years ago Edited December 11, 2023

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Greg

The refrigerator freezer door was fixed and working just fine great job!

2 years ago

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Paul

Usually our communications when we filed a claim have been fairly instantaneous and accurate.

2 years ago

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Valeria Lawrence Baltimore, MD

Quick to deny services. The appeal process is organized n quick however, their case managers are not knowledgeable enough to understand your issue.

2 years ago

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Eric Birmingham, AL

Case manager understood my concern and responded right away.

2 years ago Edited January 17, 2024

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Clarence Jerido (Travel Agent)

Great customer service. Took no time in repairing mt garbage disposal.

2 years ago Edited November 8, 2023

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Jacob Wilkes-Barre, PA

The service was great! Timing wasn’t bad either, only waited a week.

2 years ago

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Shannon Lee Frisco, TX

The claim process was easy and I received fast and excellent service!!

2 years ago

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Susie

My claim was quickly processed and the repair was completed quickly, as well

2 years ago

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Kamal Bagous

Immediately responded to my claim. Technician was skilled and very nice

2 years ago

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Gwendolyn Clark

They do not replace the appliance if needed, they will only give you about 30% of what it cost to replace it.

2 years ago Edited May 9, 2025

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Kathleen Fort Worth, TX

Customer Service, the contractors they choose to assist in repair at your home

2 years ago

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Lucy Esparza Austin, TX

That it can take quite a while for someone (a company) to pick up your claim when you need someone now.

2 years ago

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Reynaldo

Great job on assisting with getting my washer repaired as soon as possible.

2 years ago

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Charles Ayala Houma, LA

Great customer service! Process of filling and repair was super easy!

2 years ago

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Donna Testerman Prairie Village, KS

Love being able to submit a claim online and get such fast service.

2 years ago

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Martin Loudon, TN

Very responsive to issues and very comprehensive in coverage.

2 years ago

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Lee

Long time to set appt. CSRs only respond from script. Parts backordered. Poor communication. It shouldn't take months to have repairs accomplished.

2 years ago

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Verified Customer

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Minnetta Heidbrink Metairie, LA

I received a very fast repair service and an efficient plumber.

2 years ago Edited November 8, 2023

Choice Home Warranty Reviews