Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Elango

Customer support answers my questions right away, and they signed me up quickly for my home warranty.

8 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda Lahaina, HI

This company never sent the application paperwork until I called back and asked for it. I think that was pretty frustrating and unprofessional.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerome South Boston, VA

I would rate the customer service as a 1 because I signed up for the plan on June the 28th which is almost 3 weeks ago now and I called them twice to receive a copy of my plan and I still have not received it.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback, we will contact you to assist.

CHW

Aug. 6th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

John Prescott, AZ

I'm a little frustrated that my warranty cannot be effective until three weeks after I move into our newly purchased home. I wish that could have been sorted out.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 31st, 2018

check_circle

Verified Customer

star star star star star

Jo Pueblo, CO

When I talked to them when I ssigned up with them they were helpful and efficient.

8 years ago

check_circle

Verified Customer

star star star star star

Gerald

They did a good job on my home. The contractor they sent was really knowledgeable

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

8 years ago

check_circle

Verified Customer

star star star star star

Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

8 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

8 years ago

check_circle

Verified Customer

star star star star star

ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

8 years ago

check_circle

Verified Customer

star star star star star

RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

8 years ago

check_circle

Verified Customer

star star star star star

Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

8 years ago

check_circle

Verified Customer

star star star star star

Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

9 years ago

check_circle

Verified Customer

star star star star star_border

Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

9 years ago

check_circle

Verified Customer

star star star star star

Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

9 years ago

check_circle

Verified Customer

star star star star star_border

Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

9 years ago

star star_border star_border star_border star_border

Jon Ramirez New Orleans, Louisiana

Monthly payments are way too expensive and then without being told

3 weeks ago

star star_border star_border star_border star_border

MUSTAFA ÖZTÜRK Tucson, Arizona

Missed Refrigerator Repair Appointment and Unacceptable Delay

3 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Delmanto New Castle, Delaware

Sears got sold. Service afterwards was not satisfactory.

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mabel/Susan Carpenter/Shald Phoenix, Arizona

Air conditioning systems say they are covered?

2 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Fuad Jarad Phoenix, Arizona

Very disappointed and think it is useless

2 months ago

star star_border star_border star_border star_border

Stephanie Ponder

I purchased a 5 year home warranty. I have had two denials in the past 12 months for a claim. One stated normal maintenance will not cover, for an HVAC system fan motor. It is not normal maintenance to change a fan motor every year. Second, would not change a cracked electric receptacle switch. Needless to say, I will not be renewing my contract when it expires and I would not recommend this company.

9 months ago

star star_border star_border star_border star_border

Liz Fowler

It took almost a week to deny my claim. They denied it right before a holiday when no one will come out, disgraceful. If they had read the claim and denied it right away, at least my garage door could have been fixed by the holiday on my dime. I am not disappointed that they denied my claim, my issue is when they got the contractor's explanation, saw it was an issue outside my policy, why did it still take them 6 days to deny it? My previously claims were fairly easy, but have never been worth the yearly or service fees.

9 months ago

star star star star star_border

Charles Brown

We just did a claim using choice home warranty for our HVAC system. The timeliness of the reply was excellent. The service person that came out was phenomenal.

10 months ago

star star_border star_border star_border star_border

Shamsul Alam

I have been a customer since January 2023. My refrigerator is not working properly. I paid $75 to the technician on September 19, 2025. Today, 9-22-2025, the Case Manager offered to buy out $818.00 and refused to repair my refrigerator. A similar type refrigerator at COSTCO is $2,550+tax. Case Managers Ms. Nevada R. refuse to fix my refrigerator.

11 months ago

star star star_border star_border star_border

Jon Lemon

I've had multiple high dollars system (AC, hot water heater, stove exhaust) claims rejected for one reason or another. Seems like CHW looks for an reason to reject a claim. There is always something in the fine print CHW points to for the rejection. Buyer beware of CHW.

11 months ago

star star star_border star_border star_border

Michelle Owens

Their definition of replacement is not fair market value. They offer less than half of the value of a replacement of any kind. You would basically have to buy a used appliance from eBay or a junkyard for the replacement price they offer you.

11 months ago

star star star star star

Sherry YT Bakersfield, California

I like that the people they use for Service Calls are very knowledgeable on that particular product and the technicians are clean, polite and do a great job.

4 weeks ago

star star_border star_border star_border star_border

Scott Hord Vancouver, Washington

Why do you even include an AC unit on my plan if you don't cover it at all or at least some of it?

1 month ago

star star_border star_border star_border star_border

Lori DiDonato Charleston, South Carolina

I haven't even gotten the contract yet! Hope this isn't an indication of the future! Yikes

1 month ago

star star_border star_border star_border star_border

Abundance Realty LLC Columbus, Ohio

very mis leading and rude. i'm a broker and may not let my agents use choice anymore

1 month ago

star star_border star_border star_border star_border

Gatrstkinsc Simpsonville, South Carolina

I SIGNED UP WITH CHW ABOUT 6 MONTHS AGO. THIS JULY HAD GARAGE DOOR PROBLEMS - OPEN CLAIM PD FEE 75.00 . THE WAIT WAS ABOUT A WEEK FOR TECH, HE FOUND THE PROBLEM DID A REPROGRAM OF DOOR BOX IN THE BACK , TEST ,WORKED , HE LEFT 2 DAYS LATER PROBLEM BACK THIS IS NOW JULY 8 AGAIN SUBMITTED CLAIM EMAIL SAID TECH WILL BE THERE JULY 27 ==DID YOU GET THAT ==JULY 27 , SO FROM THE 8TH TILL NOW CAUSE THE DAMN THING IS STILL NOT FIXED , WAS TOLD WOULD NEED A WEEK TO GET PART ==TODAY'S DATE AUG.10 ==AND WHEN I NEED TO GO OUT --AND I HAVE REALLY CUT BACK ,DUE TO THE INCONVENIENCES TO HAVE TO GET OUT OF CAR TO OPEN AND CLOSE DOOR WHEN I LEAVE MY HOUSE , AND TO TOP IT OFF THE DOOR HAS NO LOCK TO ENGAGE - THIS IS NOT WHAT THE FUCK I PAID FOR A 3 YR CONTRACT , AND I'M ONLY 7 MONTHS IN I CAN'T REALLY TELL YOU HOW I FEEL YOU WOULD NOT PRINT IT AS OF THIS REVIEW THIS COMPANY REALLY REALLY SUCKS ONCE THIS PROBLEM IS FIXED I WANT MY MONEY BACK THERE IN BUSINESS , WHAT THE FUCK THEY DO RIGHT , GUESS IS AS GOOD AS MINE

1 month ago Edited August 10, 2026

star star star star star

ungaror@comcast.net Loxahatchee, Florida

The service rep was efficient and responsible. He isolated the issue quickly and had the part on hand to address the problem. It was a very professional operation.

2 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Bruce Shanker Villanova, Pennsylvania

Vendors chosen were slow to fix the problems

3 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Israel Lopez Montgomery, Texas

Does not cover all the AC repairs it’s frustrating.

3 months ago

star star_border star_border star_border star_border

Edward Rangel

Over the past two years, my experience with Choice Home Warranty has been consistently disappointing. There were only two aspects of the service that proved satisfactory: the cost of the plan and the simplicity of submitting a claim. Beyond that, the value simply was not there. Although the deductible per incident is $100, any appliance requiring repairs exceeding $333 (after deductible) was not repaired. Instead, Choice issued a replacement allowance capped at $333. In practice, this meant that even a high-end $5,000 appliance—such as a Wolf stove—was valued at $333, without exception. My assigned case manager repeatedly referenced the policy language stating decisions are made “at the discretion of Choice Home Warranty.” While the policy never discloses a specific cap, I was told this $333 limit is applied uniformly to all appliances, regardless of brand, type, or age, and it is not disclosed at the point of sale. Another significant issue was the difficulty in getting a technician assigned to my claims. On one occasion, with a furnace failure in the middle of a Wisconsin winter, my claim sat open for three weeks with no updates, no follow-up, and no response despite multiple calls and emails. I eventually located the CEO’s direct email address and informed him of the situation. Only after that contact did a case manager reach out—approximately 12 hours later—with a proposed path forward. The solution required me to pay for the repair out of pocket, have the technician call for prior authorization, and—if approved—wait up to six weeks for reimbursement. Based on these repeated experiences, I will not be renewing my service with Choice Home Warranty, nor can I recommend the company to others.

8 months ago

star star star star star

Matty Loret de Mola

The process to get a claim in process is quick and easy. They have good follow up and so far the maintenance team has been professional and technically proficient.

1 year ago

star star star star_border star_border

Dani

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

1 year ago

star star_border star_border star_border star_border

Beverly Morabito

I switched from another company to CHW because the agent on the phone convinced me how comprehensive the coverage was. Nope. I purchased an older home last year which passed inspection before my purchase. This year, I had a leak under the kitchen sink. CHW has denied coverage because the piping wasn't done correctly. If they don't cover items as is, why bother even having a warranty? Now there is a musty smell in the cabinet. If it's black mold will they cover that? Will they cover replacing of the bottom of the cabinet regardless of cause? Im not spending money on another service call to be told that the issue isn't covered. I've made other arrangements to fix the problem. Also, they send notices about appointment times which are not correct. You have to call the provider to schedule the appointment. The technician who came out was excellent. He called about 20 minutes prior to tell me he was on the way. He was polite and friendly. He said the fix was easy and thought that it would be a covered repair. Needless to say, I will look for another company when renewal time comes around. So far I think these companies are worthless based on my 2 experiences

1 year ago

star star star star star

Jeff Schleppy

This was our first claim after joining Choice Home Warranty, they were responsive and arranged for a repair person to come out promptly, a good experience.

1 year ago

Choice Home Warranty Reviews