Choice Home Warranty Reviews
9.4
Overall Score
Frank Hoffman, NJ
Not satisfied with the settlement price for my Gas Clothes Dryer that couldn't be repaired as per the Technician, the settlement price is $299.99, There is nothing on the market as a replacement, most Dryers start at $600.00 and above.
5 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jun. 23rd, 2020
Nick Jung Houston, TX
As I explained to the customer service representative that I spoke to, when I declined further coverage. I'm not happy with the service that I have paid for.
I've been in and around construction since I was a young, my Grandfather, Dad, and Uncles have all been in some sort of construction industry.
For one, I am NOT impressed with Choice Home Warranties follow-up on issues. Please refer to my previous claims, and the number of times I had to follow-up on my own. In my industry, if our contractors had to continually call for back-orders, and fight with the 'vendor', in your case, the warranty company - they would go somewhere else. Hence, my position.
Let alone the fact that I know there is an issue, and I cannot be home every time a tech is there, I have had my Mom there. I rely on the technical information provided from the technician.
However, one case in point; a tech came to fix our freezer. Not only did I have to put the same claim in 2-3 times, to get it fixed because they didn't find anything. My Mom simply asked for the handle to be tightened on the freezer drawer, the last time out, after they finally found the problem, and I kept paying for each service call. The technician explained, he could not tighten the handle, because he would have to take the entire drawer face off. When I got home that night I checked myself, and it was only (2) set screws needed to remove the handle, tighten the bracket, and pop it back on. I guess I should have submitted a claim for a loose handle then, but I decided to do it myself.
I'm not impressed with your back-office protocol, nor am I impressed with some of the technicians that our sent out. I'd LOVE to see that you have some type of outline for your contractors and standards they adhere to.
While you may retain business for some time, eventually these types of issues will gain traction, by word of mouth, and people getting burned by technicians, paying for each service call, and also not getting to the root cause of the issue.
I've asked for my icemaker to be fixed in my freezer, still NOT DONE!!!
Oh, lastly - change the 'Amazing' button from your experience review, or 'OK'.
Nothing amazing about paying a thousand dollars, and not getting any return on investment.
Warranty companies should be profitable, but should also take care of their customer.
Next time you look at an employee of 'Choice Home Warranty' ask yourself if they really understand why your customers purchase your warranty.
5 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 24th, 2021
Ruby Williams Oklahoma City, OK
I put in a claim for my ceiling fans and didn't never get it did because the people was told to call house phone and steady texted my cell phone I gave 3 stars because I was so confused because it takes so long for them to get in contact with you
5 years ago Edited January 10, 2023
WAYNE HURTEAU ,
Bought 2 policies from you last yeat.
First claim ever and it was shot down due to quest plumbing. I have two 3 1/2 year contracts with you and your sales rep Ralph B assured me that all plumbing lines were covered . He never mentioned quest plumbing. I had to pay $195 out of pocket for a ten minute $5-10 part job. Filed for reimbursement and Peta C(Claim Rep) has not replied to my 3 emails or phone calls. Mr B is also supposed to be talking to his manager to get me reimbursed. I am also thinking of possibly canceling both contracts if my plumbing lines are not covered. First time in 25 years, since we bought the home new, that we have had a plumbing line issue. So, as you can see I am very ,very upsset.
Wayne Hurteau
5 years ago
Reply from Choice Home Warranty
We humbly regret to hear your frustration. Our records show that we have provided you with a satisfactory resolution.
Jun. 15th, 2020
Albert R. Faison Augusta, GA
They were very helpful in get my washer checked out. It could not be repaired, portion of the cost was or is going to be refunded to purchase a new one.
5 years ago
Carmine Laietta Massapequa, NY
Timely and very good service. From your phone operator to the Technician who fixed my dryer, everything was perfect. I always recommend Choice to my friends and family
5 years ago
robert Dallas, TX
1 star is 1 star to many. they sent someone to my home for AC repair. $65. said I needed a thermostat. I knew better. asked for second opinion. next company out$65. said a leak in the coil. needed to be replaced. Choise home warrenty said no, use stop leak first. Repairman told choise home warrenty that would do more damage to the unit and would not fix the problem. CHW said use it or claim would be on hold. however if stop leak was used theyCHW would be responsible for any damages it caused. it was used and it did more damage. repairman said it messed up so much it would be cheaper to replace the unit. CHW said to replace just the compressor. $350. out of pocket. this did not fix the unit and now they say the blower is out. CHW said it is not going to pay any more on the claim and it is up to me to finish all repairs. scam company. check the BBB on the complaints.
I'm over 2 months without an ac.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 15th, 2020
ET Peterson Chicago Heights, IL
I like the response. You guys responded reasonably. What I don't like is the additional charges after the repair quote. If I pay over $ 500 for the annual warranty and then make a service call with an expected charge of $60 dollars, and and then is expected to pay $300 dollars for parts not covered under the warranty, then I have spent $860 dollars for a water heater/repair. What's the point of the warranty if I'm spending almost $1,000 dollars. I would have done better by just buying the heater and paying to install.
5 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Jun. 15th, 2020
Donna F. La Plata, MD
My experience with Choice was very good and the Customer Service was great. They gave me my appointments and both Contractors were on time and very professional.
5 years ago
Lisa ,
I spoke with Charlie and Charlie was very helpful with getting our new plan and I would highly recommend Choice Warranty’s to anyone that needs a home warranty
5 years ago
Robert Fogel Queens Village, NY
The company does what it claims and is prompt and easy to deal with. Some items i would like to see covered are whoolpools switches and electrical items. Overall its been a good experience
5 years ago
Liser North Las Vegas, NV
Both times I have filed a claim, I have received a quick response and had professionals put the very next day to take care of the problem. It has been fantastic!
5 years ago
Sharon Bonita Springs, FL
Very misleading. When the salesman talked to us, before we signed a contract with Choice Warranty, we were told if the appliance could not be fixed by the service man, the appliance would be replaced with a new /equal value appliance. We went over this statement MANY times with the salesman to make sure we were understanding this statement. The salesman assured us that is how Choice Warranty works. Well our Kitchenaid dishwasher was leaking. The service man said it was not worth fixing and Choice Warranty would be calling us. We received an email from Choice Warranty telling us they would give us $179.99 toward a new dishwasher! We declined the offer. Then we received a phone call and we were told they would give us $255.00! We declined and told them that we wanted a new dishwasher as we were told in the contract. Then we were told we would have to take what ever they sent us...could not guarantee it would be stainless steal inside and outside as we had or guarantee what brand they would send us! We complained again that our Kitchenaid would cost at least $850.00 to replace to compare to what we had. Again they came back to us and offered us $355.00 and that would be as much as they could do. When we were exhausted with them we said ok just give us the $350.00. She then told us it would be 30 days before we would receive a check in the mail! Needless to say we went out to buy a new dishwasher with same features we had and had to spend $1004.00 plus installation! Please be aware this company, Choice Warranty, does not stand by what they tell you before you pay for this policy.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 11th, 2020
Randy Chaplin Independence, MO
I like the peace of mind, knowing that every major appliance is covered. I dislike the fact that I had an appointment canceled from 11:00-3:00 to between 3:00-8:00 an no one showed up period, so my whole day was spent waiting for nothing.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jun. 11th, 2020
Charles Watson Florissant, MO
What I like about this company is that they get you Service fast.
What I hate about the company is that the time they take to fix my service but other than that they are great to have.
5 years ago
Julitate South Bend, IN
I liked the service the representative showed he was courteous and polite. He cover all details and plans available to me. He was amazing. Immaneul
5 years ago
Hshepard Houston, TX
If I could give 0 stars I would. Your communication from your service team is lacking - I would likely get better answers from an automated system. It also seems, by their copy and paste replies, that they don't try to truly help with the issues; they're there to provide a response basically. So, for a week a part "has been ordered" for repair, but I cant get anyone to check on those parts. and, when I press anyone for answers, your team completely stops responding. My AC is out, I live in Houston, TX and it is HOT! I've waited a week for parts with no known timeframe. I have had to purchase a portable ac unit, order out because it is too hot to cook, and miss work as I cannot leave our dogs without air. Therefore, I have requested to cancel my contract, receive a full refund and we have purchased a new system elsewhere - and they are installing TODAY!! I would not recommend your company at all to anyone looking for a home service warranty.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Jun. 9th, 2020
Ray Allmon Fairview Heights, IL
It took a week to get a service provider to show up, and that was on the second try. They stated that they didn't even have a record of the first appointment. They arrived at aroud 2:00 p.m. for the second appointment when it was scheduled for between 7:00 - 11:00. I need not receive a call on the first appointmeat all, and the second appoinment they called but arrived 3 hours late.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
Jun. 9th, 2020
Suresh Shah Tenafly, NJ
We had a water leak under the kitchen sink. The technician reported that the water pipe wasn't installed properly and therefore, the claim was denied. My question is : if it wasn't installed properly than why it didn't leak for over three years?
I lost my $45 which I paid to the technician - Xtreme Plumbing and Heating for looking at the leak and report to CHW.
This technician may be looking into the best interest of CHW and not the customer.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 9th, 2020
Joyce Henderson Farmington, NM
I had choice home warranty and I was not happy with them. We had a water leaking problem by the bathroom and I called them and they didn't even ask questions they just said it wasn't covered if it wasn't inside the home. It was inside the home. We had to fix it ourselves. We had the warranty for a while and never had a problem with anything but we had a problem with our hot water heater. It started leaking and messed up our floor. We called them and guess what they said it wasn't covered. We had to replace our hot water heater ourselves , and fix our floor where it leaked. I complained and they said we had to pay another month and they would give us some money back. I paid the month and they sent me $200.00. and It costed me %800.00 to have someone else replace the water heater and $200.00 to fix the floor. as far as I'm concerned that company is a big farce.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 9th, 2020
Beverly Cason Denver, CO
Terry was very professional. He was patience and very knowledgeable. I appreciate him being friendly and was able to answer all my questions and concerns.
5 years ago
Shelton Cook New Braunfels, TX
They got right on it and got the job done in a timely fashion and I truly appreciate that. In my opinion everything was done in a very professional manner.
5 years ago
Susan M Caldwell, ID
DO NOT PURCHASE CHOICE HOME WARRANTY - I have been a member since 2015 - over the last year I have been treated like crap - very disrespectful (hanging up on me and just plain RUDE) - not to mention they have declined a repair on my Hot Tub (2018 - a service I paid extra for) and my A/C Unit (2019) - they nickel and dimed me at every turn - so, so sad - in the beginning they were great - don't know what changed - but I would NEVER do BUSINESS WITH THEM AGAIN - HORRIBLE!
HORRIBLE - VERY RUDE - THEY REALLY DO NOT CARE ABOUT YOU !
DO NOT PURCHASE - plenty of other companies that would love to have your business!
If you should choose to purchase from Choice Home Warranty - you will eventually find yourself in this very same position!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 9th, 2020
cia Jarrettsville, MD
If i could give less than one star I would/. They are horrible and don't cover what they advertise. My air conditioning unit went up. They covered the one part a year before and when there was a leak, they said the part was not covered, since it is a non moving part and that it was not a result of wear and tear when the report clearly said the pipe was corroded due to the fact it is an old unit. They deny half the claims and do whatever they can to get out of fixing what you need fixed. They sould like they are good, but they are just as bad as HMS and AHS Home Warranty. And they will only let certain repair companies come out and when they can't come out and you want to have someone else, they say it's ok but end up not reimbursing you for that. I had them for one year and will not have them ever again. Buyer Beware.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jun. 5th, 2020
Talbot Montgomery, AL
I received at least 8 or ten emails a week.
Four or five phone calls a week.
Crazy annoying! I'll buy your product based on the questions I asked, not your disrespectful barrage of contacting me. You almost lost my interest!
I have no idea if your product should get a good review. It doesn't start for 30 days and I haven't tried to make a claim.
5 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Jun. 5th, 2020
Brian Rome, GA
I am a new Choice customer and my first claim so far has left me deeply disappointed. I submitted a claim for a leaking air conditioner and, 3 days later, still have no technician assigned and no solution in sight. Efforts to address the situation with Choice have been met uniformly with boilerplate responses to the effect of "we understand your frustration" and "we are working diligently to find a technician for your claim." Just to reality check the local market for AC technicians, I contacted 2 local companies and was able to set up an appointment with each within 24 hours in less than 10 minutes. So much for the idea that AC repair companies in my market are so slammed that none are available! I intend to keep pushing Choice to live up to its obligations under the contract, but it feels like a scam to me so far.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 3rd, 2020
Sub 897 San Antonio, TX
Read the fine print. I purchased and held on to Choice specifically knowing my AC was old and was going to need to be replaced at some point. I knew I couldn’t afford to replace it all on my own so I definitely needed to have insurance-so I thought. Choice sent out techs for around 4 years and put a bandaid on the issues, until it completely went out a few weeks ago. Come to find out, they only cover up to $1,500-which is just a fraction of the total cost. When they finally approved, I was told I HAD to use the company they sent out and the company quoted $4,000 MORE than the reputable AC company I ended up using. Believe me, I called and pleaded with Choice to allow me to use the less expensive choice. I explained everything to them. Long story short, I ended up SAVING money by NOT using my home warranty insurance. Such a waste! Again, read the fine print. They sound like they cover a lot, but in reality, they do not. I will be canceling.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jun. 3rd, 2020
Barb Memphis, TN
I was please with the promptness of getting a technician a swift as the company did, however the service charge is steep for someone just to come & patch things up I your home. If your are gonna charge me a monthly service fee, some things just don’t make sense!!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
May. 29th, 2020
Kyle Kerbow Kingwood, TX
I was not happy that Choice would not pay the going rate for a locally supplied air conditioner circuit board. You would only pay $265 and the local price was $370. If I wanted let a/c to work ASAP, I had to pay $105 out of pocket. You should pay local component pricing. Very upset with this.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
May. 28th, 2020
Cynthia Birmingham, AL
I file a claim last year in June with a plumbing problems I thought. A plumber came out. didn't know what was wrong. I file another claim on May 5, as of May 27,2020 the problem (waterheater) has not been replaced. With out hot water for almost a month. Lies from customers reps to the resolution dep. I've been with choice a long time and referred other to them, fixing is no problem. But replacing is hard to do, I think they are trained replacing has to be, has to be the last result. Speaking to upper mangers are impossible, impossible. They will not transfer to upper mangers, they're on meeting or my job is to take care of you!! Well!!! If it take a month to get it done..
You are not the right One! to talk to
CHOICE YOU NEED TO REVAMP YOUR COMPANY POLICY AND YOUR EMPLOYEES.
THIS A DISGRACE TO TREAT YOUR CUSTOMERS/ CLIENTS OR PEOPLE LIKE THIS.
remember you are a customer somewhere!!! UPSET, ANGRY, 😠
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
May. 28th, 2020
Tony Callaway Springfield, MO
We've had one claim. Thankfully it turn out to be minor but Choice had a guy out very quickly. The plumber called in just a few hours. Very good service. Thanks.
5 years ago
JP1963 Minneapolis, KS
We have been with them for year and had 2 claims and both were a pain to try to get resolved. First plumbing issue, had water in my basement called Choice their person on phone said get it fixed it was covered... not so! All they covered was the snake not even for the tech hours to use the snake, guess it was supposed to do the work itself.. after a 4300.00 bill, Choice paid 150.00.. next our dishwasher went out.. tech said it was over 600 to repair. Choice only offered 259.00 to for replacement cost. DO NOT waste your money with these people. They make it sound like they got your back and then they back out or make excuses when it comes coverage time. My Dishwasher cost 800.00 replace with a comparable model. Choice says they have no liability to match what was there.. well I do know I have liability waste my money on staying with them.. they are useless!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
May. 27th, 2020
Kenny Purcell, OK
I will likely cancel my contract when you open on Mobday.
Read the contract fine print, says you can choose to deny coverage for anything You consider has not had “routine maintenance”. ?? What is this on say, a water heater, refrigerator, garage door??
In AC, if U clean my coils, change filters, keep drain lines open, check Freon (which I do myself), how do I prove it? And to whom ?
This, will cancel Monday morning. Just too many Gotchas.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.
May. 27th, 2020
Wes Kennedy Tualatin, OR
Quick to answer my call and the representative was very responsive and polite. All of my questions were answered and my repair was completed the very next day!
5 years ago
Marlena Derwood, MD
I recently switch from Old Republic Home Warranty which was a rip off to Choice thinking that the service would be better, actually it is worse they sent 2 plumbers to my home which I paid a core for both neither did anything to rectify the problem and when I contacted choice to ask for a credit for the additional core fee which I should have not paid in the being because it was choice error that 2 contractors answered the same call, I was told that was not going to happen and I should just take as a loss, and from 05/01/2020 to 05/22/2020 my tub is still backing up. So much for having a HOME WARRANTY provider.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
May. 27th, 2020
Mike Edwards Waynesville, NC
We are trying you out after bad experiences with other companies. We had to pay out of pocket ($375.00) above service fee for part we did not know was not covered till tech pointed it out on our contract. Not pleased. It was an essential item to prevent serious problems. We thought you had better coverage than most. We will think hard about your co.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
May. 19th, 2020
Kurt Oeffinger Antioch, TN
CHW is a top rated company, their staff was helpful in making my choice to choose them.
Had another company that came with the purchase of home, awful ( HWA).
5 years ago
antoinette gonsalves Levittown, PA
I love having CHW. I'm a new home howner and this warranty helps me to feel secure in my financial ability to handle problems that arise in homeownership.
5 years ago
Melissa Paola, KS
We had 2 appliances go out within 24 hours and we received a buy out from CHW that seemed reasonable. They were quick to respond and we appreciate that!
5 years ago
Deanna Sanders Buffalo, NY
There was nothing I liked about the company. I put in 3 claims over a course of 4 years and was completely disappointed! My first claim was for my garbage disposal. The plumber was at my home for over 30 minutes waiting for approval to do the work. Finally he left because he had other jobs to do. The claim was never approved and the job was never done. I also had a claim for my dryer which I had to threaten legal action for CHW to pay out. The last straw was my furnace went out in the dead of winter and CHW did not agree with the price of the technician and wanted to send some else out the next day and have my children and I freeze over night. I had to pay the difference to ensure we could have heat. I have nothing good to say about this company at all !
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
May. 12th, 2020
Craig Smith City of Saint Peters, MO
A/c didn’t kick on. Made a claim and had someone out that day. Very fast response! After they figured out it was a re wire issue took a week to come back out. The A/c would kick on but thermostat issue apparently and isn’t covered under warranty. So still no ac and have to have someone else come out to Figure out the thermostat wire issue now.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
May. 12th, 2020
Laura Otis Stoddard, WI
For a rural home, CHW makes no sense. It took forever for someone to come out to take a look at our flooding AC. The technician they had come out drove about 2 hours one way so that by the time he got to our house he was pretty much at the limit for the contracted time/pay. After that it took 10 months for CHW to tell us they could not find a technician near by to do the actual repairs we needed. We had to submit a second claim only to hear back the same day that they were "having trouble locating a technician." We decided to try reimbursement but so far that has been tedious and annoying as our local technician/company, understandably, will not deal with CHW directly because it is just not the best use of their time as it is a big corporation in a big city that is completely out of touch with rural reality and not always advocating for the homeowner. It is particularly irritating to not know up front what will be reimbursed, what the caps are, or what options we have if the service recommended by the tech is not what CHW will agree to do. We cannot in good conscience recommend CHW, at least for anyone who lives in a rural community.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.
May. 8th, 2020
Steph Wylie, TX
Very disappointed in my service from both Choice and tech that was sent to my home. The tech gave me two different answers as far as the issue with my ceiling fan. Told me I had been lucky fir the last 8 years. Then finally just told me I needed to replace the fan but it would be basic eventho I gave an expensive fan. Called the choice and the customer service lady basically read from a script and couldn’t answer my questions. And now I haven’t heard from the tech to schedule installation eventho I called the company. I’ve had choice for several years. Very disappointed all around. Waste of money. I will just call an electrician on my own.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
May. 5th, 2020
lillian lamattina Las Vegas, NV
I HAVE BEEN A CUSTOMER FOR YEARS , YOUR SERVICE IS A HORROR MY FRIG/FREEZER NEEDED SERVICE CALLED & RECEIVED A MESSAGE NEXT WEEK WILL COME ALL MY FOOD IS DEFROSTING & GOING BAD ,THE COMPANY WHO RESPONDED TO SERVICE ME SHOWED NO CONCERN HAD TO ORDER PART WOULD TAKE 5 TO 7 DAYS TO GET IT . STILL NO SERVICE CALLS FROM THE COMPANY. UNFORTUNATELY MY CONTRACT WITH CHOICE DOES NOT EXPIRE UNTIL 10-19-2022 . I AM VERY DISSATISFIED WITH YOU THIS IS THE 2ND TIME
THAT I HAD A PROBLEM WITH THE FRIG & WAS GIVEN THE SAME TREATMENT
I CAN UNDERSTAND IF IT WERE A DISHWASHER I COULD WAIT BUT I DON'T CARE TO WAIT & SEE MY FOOD GOING TO WASTE. REFRIGERATOR'S SHOULD BE A PRIORITY & YOU SHOULD GET BETTER SERVICE PEOPLE THAT ARE HONEST & RELIABLE THIS COMPANY CALLS THEMSELVES "WE FIX ANY
APPLIANCE" THEY CAME HERE WEARING A COMPUTER CO SHIRT WITH A
GOGGLE TRUCK. MY FRIG IS A KITCHEN AID THAT IS 8 YRS OLD NOT VERY OLD
THAT THEY DON'T HAVE A PART I THINK THEY RUN THIS BUSINESS FROM THERE HOME .THAT IS WHY THEY HAVE NO PARTS. CHOICE SHOULD CHECK
OUT THESE PEOPLE BEFORE SENDING THEM TO MY HOME. I WILL BE WRITING
TO YOU CEO ON HOW YOUR EMPLOYEES DO THERE JOBS NOT EVEN NOTING
THAT THIS WAS AN EMERGENCY . I AM A SENIOR OF 81 YEARS AND I DO NOT
LIKE BEING MADE A FOOL OF. LIKE I SAID I WILL BE WRITING A LETTER TO
YOUR CEO.
SINCERELY
LILLIAN LAMATTINA
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
May. 1st, 2020
Cynthia Arlington, TX
I love my warranty company. I had one prior to you and you all have exceeding ALL expect ions of GOOD customer service and putting customer service first.
5 years ago
JC Johnson Atlanta, GA
Really excellent customer service and really helpful. Was extremely thorough and efficient in getting my a/c up and running...Thank you very much 😊
5 years ago
andy schaller St Louis, MO
It has been 7 months since I originally filed my claim, and it still has not been finished. The original technician damaged my bathroom, which CHW originally told me they were not responsible for fixing. The technician did not start working on my repair until 4 months after I submitted the claim. I have sent several emails to them detailing this situation (i.e. length of time of the repair and my damaged bathroom) and have never once received a response. Every time I call Customer Service, I am on the phone for at least half an hour, and I have to explain the situation to the representative from the beginning. They have been extremely difficult and unreliable throughout the entire process. I have had a hole in my shower for three months now (once he started actually working on the repair). I would not recommend this service to anyone under any circumstances.
5 years ago
Reply from Choice Home Warranty
We humbly regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.
Apr. 29th, 2020
gary s allen Cleburne, TX
First I want to say the plumber who came to unstop my sink was very professional and did a good job. having to wait 3 days for someone to come out is very bad service on your part. We had a real problem and waiting 3 days is unexceptable .
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Apr. 29th, 2020
Joi Barragan Glen Carbon, IL
I received this warranty when buying my home. After 4 months my top of my double wall oven stopped heating. I called they sent out a tech who said it was the heating element. I got an email from Choice Home Warranty saying they were going to replace my oven because they no longer make parts for my oven.So they said they would give me $599. My oven was put in 2014 and it a 1700 wall oven. I got assigned a Case manager. After talking to him they said the most they could pay out is 800. So now I have some come up with another 1,000 dollars I might finally be able to have a new stove. So apparently it’s pointless to have this home warranty company if you want your appliances fixed or replaced if need be. I won’t renew with them after this year.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Apr. 29th, 2020
PATRICK WILLIAMS ,
The customer service representative explained the options and then asked if I was retired. I am not sure if he was going to ask later or if he didn't think I was retired. It was by far the best deal for me.
5 years ago
