Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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BeeBlessed44 Rev45 Hephzibah, GA

Given an Appointment time of 3-8pm for Feb 2, 2023. What a Complete waste of my valuable time. A complete No Call / No Show. I even called the number of the Plumber in my email, yet his mailbox was full and requesting to leave a text message. I’ve yet to hear back, and my afternoon / evening totally wasted. Don’t know if I’ll hear from you all tomorrow or not. But this is totally unacceptable.

1 year ago

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Courtney Morgan Harrow, HRW

The level of customer service is very good. I do find that it can be difficult to communicate new contact information. That said, I would recommend Choice Home Warranty.

1 year ago

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Christie Cole Goochland, VA

This was my first time using CHW for a repair. My washer broke down (Friday), they sent a technician out 4 days later (Tues), we can repair it and have it working by Friday. We received an email and said they will give us an Lowes Ecard because it was, basically, to expensive to repair. Well the Ecard will take 30 day to get, so we said to send us a check, that will take 30 days also. Who can wait 30 days without a washer? I would rather buy a Lowes extended warranty and have FASTER and Better service than I have received From CHW.

1 year ago

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Aggro College Station, TX

We had a service call scheduled within 24 hours and the problem with the refrigerator was completely repaired to our satisfaction.

1 year ago Edited January 10, 2024

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Virginia Brown McDonough, GA

It takes too long to get a technician out to the house. Called on Monday didn't get service until Friday. I find that part of the process unacceptable. The technician was professional (Alex) .

1 year ago

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Cecile Satrom Richmond, TX

The sales rep was excellent! He explained everything very thorough and gave me several different choices on the payment plan.

1 year ago

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Gregory Cox Memphis, TN

My service technician was excellent. It took from January 21st to the 26th for the technician to get to my home to make the repairs which is too long 😤

1 year ago

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Walter Harris St Louis, MO

This company is the best home protection plan company! Reached out this morning and already have an appointment for tomorrow!!!

1 year ago

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richard sierra Vanceboro, NC

My dislike is the fact that you all said you are buying me out for my microwave but you have not gave me my gift card for lowes. Thirty days really?! Why?However, you all were in the quickness to take my money.

1 year ago

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Suzy Bergeaux Opelousas, LA

My technician, Mr Schexnyder, was very knowledgeable, helpful, and pleasant. I had great service from him and Choice Warranty!

1 year ago

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Alfred Trujillo Fresno, CA

Choice was great in getting me a contractor to repair our heater. The Contractor Fresno Heating & Cooling was very professional and knowledgeable.

1 year ago

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Janet Allentown, PA

I am not happy with this company. Last year I had a hot water tank issue at my home. The tank was 80 gallons and the warranty only replaces up to 75 gallons which I would have accepted. This year one of tbe radiators in my rental unit was leaking, the company decides it was installed improperly. I feel as if I at nearly 72 years old pays this warranty company monthly to deny claims. I’m telling everyone I know about my experience.

1 year ago

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Joseph Tuckerton, NJ

Everyone did what I was hoping for, this is a company that does exactly what you signed up for, I recommend Choice highly. WELL DONE CHOICE.

1 year ago Edited January 10, 2024

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MANUEL TRINIDAD Bergenfield, NJ

Easy to file a claim on line. The scheduling of the technician was also fast. They came and fixed the issue of mu circuit breaker tripping.

1 year ago Edited February 15, 2023

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Michele Poole Destrehan, LA

My microwave needed to be replaced. I was only given $191 which won't replace what I had. It cost $170just to install the new microwave plus $40 to take out the old microwave, That's $210 and my microwave will probably cost about $300. This totals $510, I was informed you don't cover the cost of installing the new microwave and that you only give the wholesale rate to replace my microwave. They don't tell you these things when you when you call for information. I think it's awful the small amount of money you give to replace an item. I'm very disapointed.

1 year ago

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Carol Strid Smithville, TX

Yasha was very professional and easy to work with.we have been taken advantage of before and feel like we made a good decision.

1 year ago

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Choice Home Warranty SUCKS! Phoenix, AZ

DO NOT USE CHOICE HOME WARRANTY! THEY'RE THE WRONG CHOICE! I'm cancelling my contract with Choice because it takes too long to get things done. I had a renter go a week without AC in the summer trying to get approval and ended up having to pay for the entire replacement myself. Another customer went without a refrigerator until I bought a new one. Four months later it's still not resolved.

1 year ago Edited February 15, 2023

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German Negron New York, NY

Choice warranty has no concept in a customer home problems , they need to understand some situation are different and some need more attention than other problems!! That way I will not renew my home choice contract anymore after April !!

1 year ago

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BARRY T O'Brien Southport, NC

Maurice was professional and friendly - used good trial closing technique but didn't push. We purchased an extended plan.

1 year ago

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Mary Hawthorne, CA

Choice Home Warranty sent a technician to repair my Kenmore refrigerator on December 21. It still has not been repaired and Choice Home Warranty is not responding to my numerous phone calls. I am told that someone will get back to me within 24 to 48 hours, but no one is getting back to me. I have four foster children and need to have a working refrigerator. I recently switched to Choice Home Warranty. I’m wondering if I made a grave mistake

1 year ago

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Paul Harth Hampshire, IL

The company responded quickly to my initial request for service and also to the follow up request for replacing the broken humidifier on my furnace.

1 year ago

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Tom Goding Mt. Pleasant, SC

outstanding service ...Our Dishwasher broke down 4 days before Christmas , and Choice home warranty had us an appointment on Christmas Eve . Wow

1 year ago

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Fernando San Antonio, TX

The quick and overall response to our request was more than good. Repair vendor was quick & professional. Explained everything to us.

1 year ago

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Dora Baltimore, MD

Not real happy with Choice Home Warranty. I feel like they let things fall through the cracks and I get passed around when I call to follow up on issues about claims I filed. I really want to cancel my service but I have not looked around into other options just yet.

1 year ago

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Lorrain/Jerry Poughquag, NY

This dryer was used by my husband and I alone and this occurred from normal wear. It is unreasonable that you should decline this. This is the second claim we have requested and been denied is ridiculous since we are both over 75 and don’t use our dryer daily since we bought the contract with choice. How can this be denied is beyond our understanding. I would never recommend them to anyone. We have only had a few claims in these years. Never again. Jerry and Lorraine Cuomo

1 year ago

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Mike Brown Florence, KY

Working with Sid was amazing, but I feel that Choice Home Warranty is a terrible company to work with. They still have not approved my plumbing issue and it’s been going on for two month. I might be going back to American Hime Shield. I bought a home warranty for a piece of mind for my home. I never expected to have issues with my home denied. I will be letting all of my friends, relatives and network know about the fraudulent practices of this company

1 year ago

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Walter Lutz, FL

The communication service provided by Choice Home Warranty has been Great to work with. Fast response to claims and scheduling providers.

1 year ago

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Tammy Beech Bluff, TN

For the most part the contractors that have come to my house have been reputable and did a good job. I have learned to check BBB on the companies before they come in my home.

1 year ago

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Cynthia Myricks Mobile, AL

It’s been some good and bad experience with Choice Warranty. I had good electrical, refrigerator and dryer service. But the plumbing service was awful.. I had to go through alot to get t that fixed.

1 year ago

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wendy zaloga Kennett Square, PA

Repairman was prompt, knowledgeable and had the necessary parts to repair our washer. Overall a good experience. Thank you

1 year ago Edited January 10, 2024

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Diane Ford Long Beach, MS

This company has been with us since we purchased the house. They are very prompt assisting and finding reliable service teams.

1 year ago

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E J Secola

The plumber was very professional, friendly and skilled in repairing my Jacuzzi faucet. We was on time, on the scheduled day.

1 year ago Edited April 25, 2024

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DOROTHY COFFEE Springville, AL

the repair man for my clothes dryer was the most knowledgeable and courtesy . If I ever need an appliance repaired, I hope I can get him again.

1 year ago

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Ann Campbell

I have had a miserable experience with a broken water heater. I have gone almost a month with a non working water heater over the holidays and I’ve just been reassigned a new service provider. So no telling when it will be fixed/replaced. The manager I spoke with made no concessions or offered any kind words Not even a call back. They only call to make sales and they do that incessantly He told me they don’t do things quickly. I’m not sure why it says amazing on this review I can’t remove it they are definitely not amazing

1 year ago

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M S

Overall decent value. However, could not read text on dishwasher replacement and tapped an incorrect button, don't want a Lowe's card for dishwasher Who will install it?

1 year ago

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Diane McGee Muscle Shoals, AL

Service was easy to meet my needs. Only problem was the one claim had to be reassigned. Customer was very accommodating to address the problem.

1 year ago

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Don Flores Taylor, TX

So far we have about broke even. But the service men that have come out were professional and I have been satisfied with the repairs .

1 year ago

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Hershal

Poor service and hard to contact if you are a people person If you do decide to buy a contract ask for a printed copy you can read because they will use every loop hole they have installed in that contract They will try to get out of paying and if you use it they monitor what they have spent on your repairs and will try harder not to pay reason for 1 star

1 year ago

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GILBERT Las Vegas, NV

CHOICE'S SERVICE IS SOLELY PREDICATED ON THEIR LOCAL CONTRACTED REPRESENTTATIVES. CHOICE'S CONTRACTUAL TERMS AND POLICY DICTATE THE LEVEL OF SERVICE AND THE QUALITY OF THEIR WORK. IT CAN VARY FROM EXCELLENT TO TOTALLY UNSATISFACTORY AND A RIPOFF.

1 year ago

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Kevin Mahaffey Parkersburg, WV

Most times they are very difficult to get ahold of. When you file a claim, you have to find your own repairman and then he has to send in a quote to Choice Warranty to get it approved. This can take up to two days. That's very inconvenient when the repairman is already at your house. They've also dealt with some repairmen that are known to be shady and untrustworthy.

1 year ago

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Barbara Best Burke, VA

They scheduled an electrician for Friday January 6th between 3-8 p.m. and after he didn't show up, we called him and he said that he told them that he couldn't do that time. He scheduled a different day and time with me. Then the CHW system rescheduled the appointment, and locked him out of the system, so he could not contact us! So when he didn't make the next appointment, I was really angry. My whole house's electric wiring is faulty and you guys are screwing around! No wonder American Home Shield is #1 in the industry!

1 year ago

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E.R. Harris Chicago, IL

The customer service has gone down over the years. The service representatives can not speak or understand english well. The service reps that CAN speak English give you an attitude. The company now takes a week to get a service technician. I would go on but ther is a limit for the review.

1 year ago

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John Torres League City, TX

By far the worst customer service I have ever experienced in any industry / service I have ever received. It came with the house I unfortunately made the mistake of choosing Choice. Once the warranty expires, I will not make the mistake again of choosing Choice Warranty. I submitted a claim on Nov 25 for my fridge and it was not fixed until Jan 3. The fridge is still not completely fixed either, the ice maker does not work. They had also cancelled a claim I made on the AC when I told them not to cancel it. Please save yourself the mistake I made and go with another Warranty Company.

1 year ago Edited January 10, 2024

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Kathy Amaral Orlando, FL

The part was delivered to the AC company but they made no effort to call me. Then they came yesterday an hour late. Then the part doesn't fit and have to order again. Now we have another cold snap and all I have is the portable heater.

1 year ago

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Charles

A premature determination was made in our case with our plumbing leak. No technician had a real look at the situation but Choice Home Warranty already rejected our claim. I even appealed the determination but was out right rejected even after explained to them the circumstances. I'm disappointed in this service and will be looking for another home warranty company.

1 year ago

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Linda Huynh South San Francisco, CA

No accountability. Case managers are rude and unwilling to help when you have an issue. Info provided about repairs is unreliable so you’re caught in the middle of Choice and technician. Service providers do not like working with Choice because they have a reputation for being unreasonable with difficult processes and policies. Customer loses out as a result. There have always been delays in the repairs I’ve needed and 2 out of 3 times, Choice refused to cover parts that the technician clearly said were needed for the repair.

1 year ago

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Ron Hogue North Bergen, NJ

I am a customer of Choice Home Warranty and recently used their service for a clogged kitchen drain. Service and company they sent was excellent.

1 year ago

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William Monroe, GA

My request for service was assigned to Sears appliance repair and scheduled for December 27th. After waiting nearly all day a mail message was received saying they had rescheduled to January 16th. Two emails to Customer service at Choice for another repair service and sooner date have gone unanswered. Very poor customer service. This is not the first time this has happened however we have had a couple of uneventful service repairs. It's kind of hit &miss with Choice.

1 year ago

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Rachelle Olathe, KS

Had my micro ave serviced for $45. would have been $195 if I didn't have home warranty. Bought it in 2018 for 5 years and it was money well spent

1 year ago

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Terrance

We have used our warranty twice impressed with quality of repairs and the communication leading up to get the work completed.

1 year ago

Choice Home Warranty Reviews