Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Kathy St Louis, MO

When we call to explain that our issues are not fixed, all we get is “you have to submit your receipts”! We CANNOT submit receipts because no work has been completed! We are getting very frustrated because the company working with us can’t do the work until they get approval from choice home warranty and the warranty company wants receipts for work that has not been completed or even started! It is very frustrating and has been difficult to work with them.

1 year ago

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Janet Urban Aurora, IL

Technician let me know when he was on way, followed instructions on entry so my dogs didn't bother him and completed my repair efficiently.

1 year ago

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Maribel Olney, MD

Easy to make a claim. Technicians that are partnered with choice home warranty are great. They know what to do and expert on the job they do.

1 year ago

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Verified Customer

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David Nashville, TN

Choice Home Warranty has always done the best in getting professional and excellent service personnel to my home. The service I get is the best.

1 year ago

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Heath Gardendale, AL

I called in a repair the repairman set up a appointment and canceled set up another appointment came out had to order the part 3 months later still waiting to have my dishwasher fixed.

1 year ago

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Geraldine Wright

I requested a technician to fix my dryer because it makes a loud noise. He came out twice and it’s still making that noise. I requested another company or technician to come out but I was informed if I want another company I would have to pay another fee. Feeling very frustrated.

1 year ago

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Verified Customer

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Ken Surprise, AZ

1. Do not always perform right away such as AC problem in the middle of summer. 2. Price is right so you pay for what you get. However some more expensive home warranty companies do the same. ken D

1 year ago

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Maggie Katrena Albuquerque, NM

I am only giving two stars because the technicians have been amazing as well as the one rep I spoke with .Once it took me 11 weeks to resolve a claim over a faulty GFCI and it was denied in the end. I've seen how good home warranties work, I hope you find one

1 year ago

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Trace Oklahoma City, OK

Worst company ever!!! Do NOT use them. Everything is handled overseas and no one even has comprehension of what you are describing. Even the people who come to inspect or repair say they are horrible! I pay for the highest warranty they have. I had an electrical issue and an issue w my fridge. 1.5 years later I am still…STILL…dealing w those issues!! They outright lie about what the contractor has told them!

1 year ago

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Verified Customer

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Lydia Albuquerque, NM

service has always been efficient and timely. work is completed on time and no further issues associated with my work requests.

1 year ago

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Charles Cape Coral, FL

Terrible company to deal with. Dont give them 1cent. They do not truly take care of your problem, more often than not Screw you with finding a contractor, then after he is done, they refuse to pay their share.... On a scale of 1-10 Id give them a -50. If they contact you, NEVER DO A MULTIYEAR WITH THEM. They will offer you 5 yrs for 3 yrs cost .. but since they do NOT live up to the agreement...its 5 yrs of payment for nothing. Want proof look up Choice Warranty on Facebook.....Open the group andvread the thousands of people that THEY HAVE SCREWED!

1 year ago Edited January 10, 2024

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Verified Customer

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Roberta Apache Junction, AZ

We called and had service the next day. Very quick. The service man was clean & did his work quickly. We couldn't have asked for anything better.

1 year ago

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Holly Welson Mesa, AZ

Accused me of taking the refrigerant cover off causing the compressor to go bad on my a/c unit. When I explained no one has been on my roof since last year when I had the same symptoms I was asked so you have proof our technician did it, my response so you have proof he didn’t. I quit them, demanded my prorated money back and am contemplating becoming one of the many with a lawsuit against Choice since it cost me just shy of $7000 to have my unit replaced. My advice, steer clear of choice home warranty!

1 year ago

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Verified Customer

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Mitch San Antonio, TX

Promise a lot but deliver about half... 2 bad experiences in a row recently and their resolution folks make the customer feel like their are no options but what CHOICE says...

1 year ago

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Verified Customer

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Gwen And Jim Round Rock, TX

I ended up having to pay a third repairman 2 call visits and a filter on my own because the 2 repair men you sent would not come back and install a new filter. This was an extra 400 dollars on top of the 2 service calls I paid the repairmen you sent. Needless to say , I'm not a happy acustomer.

1 year ago

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Verified Customer

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J.B. Lat Johnson City, TN

Have not had any problems with Choice Home Warranty. They cover appliances as well. I have had a good experience with them so far.

1 year ago

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Verified Customer

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Vee Alexandria, VA

We have not made any substantial claims after paying almost $2,000.00 for a plan. A supervisor actually tried to make it seem that we have gotten our money’s worth for a repair of minor items, light switch which a was repaired in a shabby manner, repeat calls for a dishwasher and garbage disposal that wasn’t repaired properly the first time and few running toilets.

1 year ago

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Verified Customer

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Judy Danalewich Elkhart, IN

This company sucks. Told me the guy was coming out, he sent in the estimate, they denied it, we had to pay for it, then after trying to find someone who spoke English a day later they approved it. So now I have to wait a month to get my money. Leaving this company soon. You wouldn’t pay him, but you are going to pay us the exact same amount. I have not received this money yet. Disgusting company.

1 year ago

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Verified Customer

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Vernon Apache Junction, AZ

Choice home warranty has tried everything they can to not fix my air conditioner. We have had two different contractors out to look at the system and they have told CHW what needs to be done and they won’t listen to the professionals. At the present, I’m waiting for CHW to give me a e-mail to say that another company will be out to look at our air conditioner. This has been going on since 11 April. The warm weather is starting to rise and it would be nice for CHW to follow through on their obligations.

1 year ago

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Frank Jamison Menifee, CA

The company was not up front about their limitations, tried to make the contractors for my plumbing problem perform work that would have cost me more than if I did not use the warranty service, and do not communicate updated to claims via email, only via the website, which you must check every day. I emailed them to cancel service, and they still haven't reponded. If there were an option for negative stars, I would give 5.

1 year ago

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Verified Customer

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George Waymart, PA

Did not get a call from a technician . I was offered the reimbursement option but the companies in the area were not interested in dealing with the warranty company even though I assured them that I would pay them when the job was completed.

1 year ago

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TX Brokerman

the technician solved the problem and installed a new shower light fixture and we are all set. I hope you let him know that he did a great job.

1 year ago

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Melody Brun Lebanon, OH

The assigned repairmen were good two times, 3 Stoges the other two times. Late or no-show half the time, Denied claims over made-up or unsubstantiated reasons. Example: Heat pump stopped working. Tech was no call - no show on the first appointment. Then inspected the next day. Turned in the report that the fan motor was locked up, and recommended replacement. No exterior damage or poor condition of the unit was noted. Result - not approved for poor maintenance. Even though it is well maintained, free of debris, surrounding shrubs trimmed back, ect.

1 year ago

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Verified Customer

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James Knoxville, TN

I’m a little disappointed with Choice Home Warranty I’ve had two claims in both cases they offered me money and didn’t come close to replacing the item that they said they couldn’t fix. As an example, I was recently given $250 for my dishwasher. It cost me $1000 to replace.

1 year ago

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Verified Customer

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CAT TURNER Fort Myers, FL

Sent out unqualified / licensed plumbers. Never able to get a straight answer from CHW nor the technicians for exactly what work to be done. LIed to by one tech and charged $320 for expansion NOT needed. After water heater changed out leaks appeared in piping. Next tech nor CHW would give answer to what work to be done but CHW stated charge to be $775. Can not prove first tech broke the piping which resulted in having to have repiping done. RIP OFF by CHW and techs!

1 year ago

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Peggy Morales Phoenix, AZ

I paid for 4 years upfront. I've had 3 claims in year 2 of contract. They denied everyone of them. Hot water heater, pool pump , pool filter system. They told me when I took it out that everything for pool was covered except pool light. I have inground. For the 3 claims I paid the service charge and ended up paying over $1800 for claims they should of approved. I live in arizona and choice home warranty is terrible. They lie and don't cover what they say they do. Buyer beware for sure.

1 year ago Edited January 10, 2024

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Verified Customer

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Foyil Harris Buckeye, AZ

I appreciated the repair made and the tech that did the work. I was unhappy with the length of time that elapsed B4 the repairman had been sent for the repair

1 year ago

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Verified Customer

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Mary Reno, NV

I likedthe technician who came to my house,he fixed my furnace and my kitchen faucet.He was polite,helpful, and patient.

1 year ago

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Verified Customer

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Donna Palm City, FL

Dryer still making loud noises. Hubby thinks may be rollers that dryer tub is on. Installed new motor, but didn’t fix problem. Will have to complete repair sooner or later…

1 year ago

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Proud Veteran Rockwall, TX

No haggling. Commitment to plan. Worked through several repair technicians to get the frig problem identified, then made a decision.

1 year ago Edited May 17, 2023

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Flak U Washington, DC

Naveed was very professional, patient, and informative. He was able to answer all of our questions and made some excellent recommendations.

1 year ago

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Verified Customer

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Christy Mangels Seattle, WA

Choice Home Warranty couldn’t find a technician for any of my problems that I had, so I used their reimbursement program. I was told by the technicians that I hired that the work they were doing was normal wear and tear. When I turned everything in to CHW, they informed me it wasn’t normal wear and tear, and wouldn’t pay any part of my reimbursements. I was furious as they tried to pay me a tiny fraction to keep me as a customer. I hope they treat future customers better than the way I was treated.

1 year ago

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Tanya Tchemi Brunswick, MD

I like having choice home warranty. With them I know I will be taken care of if anything happens without breaking the bank.

1 year ago

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Tom Talley

Just had my kitchen faucet replaced. I had a very nice upgraded Delta faucet. I was only given a $70 Amt . That was NOT enough to pay for an equivalent replacement.,your allowances should be based on what is installed.

1 year ago

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Verified Customer

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Rod Scottsdale, AZ

I had the inspection on my pool heater performed on Feb. 24. It is now April 13th and I have NO official feedback from Choice Home Warranty on coverage of the failed heater. I have called the contractor and have learned that it's replacement is covered but…..again…..nothing has been officially offered by Choice H W.

1 year ago

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Cynthia Leppell Peoria, AZ

The Tech was on time and informed me of his arrival time. He explained and showed me the problem. I would recommend him.

1 year ago

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vicki myers Seymour, TN

Above and Beyond Plumbing is great. Great pride in their work. Keep you posted on arrival. Just a pleasure to work with.

1 year ago

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Kathy Ebner Washington, DC

I liked the convenience and knowledge that it is in place when I have an unexpected problem. I do not like the time involved in waiting for a decision on coverage or not

1 year ago

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Verified Customer

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theresa marvin Crosby, TX

I have had a policy fir several years now and always have prompt service attention and great service results. Always a good experience.

1 year ago

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Tineisa Roach Brandon, FL

I always get a quick response to my claims. Scheduling is prompt and the technicians who show up to do the work always are professional and polite!

1 year ago

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E Monte (Emonte) Houston, TX

Everything from direct communication to the approval process could be better. Instead of saying what is covered, maybe put what is not covered so people don't spend the $75 fee for a contractor to go out and not be able to use it towards the total quote.

1 year ago

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Verified Customer

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Calvin Sulphur, LA

We have been without our ref/freezer for over 3 weeks now and this is our first claim. We are in our 80's and a total inconvenience and very unhappy. The tech has been troubleshooting the outage and replaced 2 parts and awaits a third from the factory. Over three weeks without this appliance is a real problem no matter the customers age.

1 year ago

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Verified Customer

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Mike Rosenstein Bensalem, PA

Andre from Appliance Brothers was on time, polite, professional, and knew his job; unlike other companies we have used in the past. Highly recommend

1 year ago

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KAMAL AHUJA Elk Grove, CA

Expeditiously handled my claim service call, and follow up repair/replacement of appliance. It's been a pleasure doing business with this firm.

1 year ago

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Verified Customer

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Eula Dawson Greenville, SC

The technician was pleasant and timely and checked the fuses boxes and suggested duke power check the outside clamps. That was done but the problem still isn’t solved lights are still flickering.

1 year ago

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Verified Customer

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Charlie Rockport, IN

Choice Home Warranty really sucked at taking care of me...I got reimbursed $965 out of an $8000 unit. I told them I'd be happy if they'd meet me half way in which it's obvious they didn't or they would have gotten more stars. They lied when they said they'd cover my unit. Wanted my technician to find the leak...the unit was almost 30 years old and I even told them this when I was shopping for my home warranty and they said it didn't matter. Apparently it did or they would have honored their part.

1 year ago Edited January 10, 2024

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Verified Customer

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Frank Richmond, TX

Easy to contact and get the needed service quickly. They are fair with problems that may arise, and the customer service is excellent.

1 year ago

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Rose Enid, OK

The process worked just as described. User friendly on line access to order a service call. Timely response and problems solved.

1 year ago

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Faalogoifo Las Vegas, NV

Quick responses to my claims. Also, the companies that has been assigned to our requests are very professional and amazing.

1 year ago

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Sally Beaufort, SC

I have two service calls in now . One has been over a month . The second one was a no show by the tech and no way to contact them by text or phone . Their mail box was full and they didn’t respond to text messages either . Neither company was near me by at least 1 hour . We have plenty of well respected techs in Beaufort which refuse to work with Choice H W . I have been promised a copy of my written contract for several years and they refuse .

1 year ago

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