Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Kary Fowler

I am able to have items repaired versus paying for someone to come out and do nothing.

6 years ago

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cynthia oxley

time between claim is placed and repair is done is long, possibly due to service providers in this area are few

6 years ago

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Charles

service work is really excellent, when a cash offer was made in lieu of replacement of stove, the $ was way lowent

6 years ago

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Susan Wilson

Very nice people, always very helpful, use quality contractors. That is very important to me.

6 years ago

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Thomas J Kloch

Submit claim for AC. Thermostat found defective by CHW tech. Claim rejected as 2 zoned system. Submit appeal and given Julia S as case manager. Called 4 times since July 6th, left message. No return calls.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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K. Lohmeyer

The service was prompt and the rep was friendly and resolved the issue quickly.

6 years ago

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Irene Cilino

. I have required their help a few times. The company is very quick and efficient

6 years ago

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Victoria Wingedtt

They can't keep track of work orders & just show them as complete whether they are or not.There is no way to communicate except online, but there website is not set up for such communication.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Verified Customer

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Tami Stubblefield

Got immediate assistance and both issues fixed 1st time and fixed plumbing 2nd time!

6 years ago

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Tamaika Osby

They are nice,Fast and dependable all the tech that's been out to my house have been intelligent

6 years ago

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Bill

Very professional and quick so I like them. It is one of the best warranty companies in Ohio.

6 years ago

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Deidre

My most recent experiences have been horrible. They have been nonresponsive to my claims. I have been trying to get a claim for over a month.

6 years ago

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Ronald Tawanda

I like the service and the contract. It is better than American Home Shield. The work gets done.

6 years ago

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Henry

They don’t give a lot of options. I haven’t be able to get in contact with anybody when I have a real problem. Everything is completely online.

6 years ago

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Ted

Needed a refrigerator replaced and they didn’t make it happen in time. It took forever to get the replacement. It was the worst experience I’ve had with any warranty company. The need to be shut down.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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Kshikau

It works, though it takes several hours to get a call back regarding claims, it takes about 24 hours.

6 years ago

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Matt

Very responsive to claims and the times they have sent people, they were experts in their fields.

6 years ago

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Bonnie

We like the price of what is offered and they seem to get somebody out here as soon as they can.

6 years ago

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Meher

Efficient, fast. Called them and service person came eight days. I am happy with them so far.

6 years ago

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Brad And Lori

So far it has been pretty helpful, one thing is not quite resolved yet but overall it is a good thing to have.

6 years ago

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Billy R. Coleman

One claim I’ve had and they communicated very well and took care of the problem.

6 years ago

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Charles And Shirley

When I called, they answered. When the dryer went out, they could not fix it so they replaced it.

6 years ago

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Elizabeth

They find somebody to come quickly to fix things, that is why I really like it. Customer service could be more patient.

6 years ago

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Susan

I always get the best service. The work was done by a professional in a timely manner.

6 years ago Edited January 10, 2024

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Carol

They’re quick to answer claims and I am not forced to make phone calls to get work done.

6 years ago

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Deepak

Good warranty because it is prompt service. It covers all the things in our house.

6 years ago

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sally youngblood

Awesome service, fast and efficient. Had my issue completely resolved within 48 hours

6 years ago

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Clynton

Everytime I call them they always on top with all my requests the next day or two days.

6 years ago

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AS

CHS seems to have better contractors than AHS; however, a major difference is that CHS caps their authorizations for service requests.

6 years ago

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Chillo

Air conditioner went out during hot spell, quick response and excellent service tech came out

6 years ago

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K. W. Carr

Service people were professional and efficient. Appointment was made in a reasonable linght of time

6 years ago

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Mark

Very responsive and easy to work with. I like the option of submitting a claim on-line.

6 years ago

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Judy Sigle

Quick response and repair times were on schedule. The subcontractors they use are very professional

6 years ago

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Ronald And Janet

They are terrible. The didn’t caver my garage door opener that needed to be fixed. They never respond to my calls. They don’t have any customer service at all. I am going to cancel my contract and get a refund.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a onetime free service call fee which has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.

Jul. 13th, 2020

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Linda

I’ve used the warranty several times. They’ve always been responsive. I’m very pleased.

6 years ago

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Cindy

So far, they have been prompt in answering and I was very satisfied. I’ve had a couple of calls.

6 years ago

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Nixon

They’re the best. They did a good hob for me. It takes 24 hours to get a technician.

6 years ago

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Stefania

Good customer support. I just call and they get me service. They did excellent work.

6 years ago

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Raymond

When I called them for my AC, they came and fixed the next day. It’s good customer service.

6 years ago

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Janice

They didn’t cover my dishwasher but they did cover my refrigerator and it’s fine. It is nice to have protection.

6 years ago

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Gerrand

They follow up on a claim and call me immediately and discuss with me and get everything corrected.

6 years ago

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ROY PARIKH

We’ve used for the microwave as well as for the disposal and the washer. They don’t cover everything and the sixty dollars can be too much.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Verified Customer

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Julie Dennis-North Astor, FL

Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.

6 years ago

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Patti Linden Las Vegas, NV

when we called the response time was quick and the staff was very knowledgeable and friendly

6 years ago

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Ray Anderson Missouri City, TX

I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Burnett Upper Marlboro, MD

So far they repaired my plumbing in a very professional way. I would recommend it.

6 years ago

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Jr Fort Washington, MD

Great, reliable, directable company. They’re very consistent with their customer service.

6 years ago

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Anonymous Port Saint Lucie, FL

Telling the customer that something is covered and when they come to repair the item choice says that it's not covered. And choice does not want to listen to the customer.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

Oct. 27th, 2021

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Villon Winston-Salem, NC

Very good price and reliable service. So far they are doing pretty good. They’re very courteous.

6 years ago

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Rose Missouri City, TX

They’re a pretty good company. The last time I called them, I got service the same day.

6 years ago

Choice Home Warranty Reviews