Choice Home Warranty: Read 46,170 User Reviews From Real Homeowners

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Alex

Recieved approval to fix door on microwave 2 weeks ago Still haven’t heard from anyone????

4 months ago

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Tommy Watkins

Takes to long to get someone out to work on problem

4 months ago

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Judy

They do not provide what they advertise and sell to the customer.

4 months ago

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Sam

They did not pay for the cost of replacement.

5 months ago

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Mubarik

Choice itself may be ok but the company you authorized to work is tribble.

5 months ago

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Annette

No one NEVER returned my calls. Denial of a claim.

5 months ago

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Marvin Brown

Very slow response time never found a vendor to fix my AC

5 months ago

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Russell hackenberry

Repair company can not fix and referred all the time please call me a supervisor please

5 months ago

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Theresa

I was very disappointed with the way my claim was handled by the tech.

5 months ago

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Joann

Choice Warranty had someone come quickly.

3 months ago

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jay brown

CHW selects professional service contractors.

3 months ago

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Ahmedali

They are very quick at work,very reliable and good price

3 months ago

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Neil Motin

For us, it's a necessary. Doesn't mean we love it.

6 months ago

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Kc

Depends on how long you can wait for the contractor.

6 months ago

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Angela

Paperwork and my paid payment is the ONLY thing that is satisfactory.

6 months ago

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Mz. Sunshine

There's nothing not to like. Everything was good.

6 months ago

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Richard

Recent AC service request was denied, sales person should have explained preexisting conditions

6 months ago

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Paul

No issues so far, will see what happens moving forward

6 months ago

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Jesse Casarez

That nothing was black and white. You have to read the fine print with HCW. That's a shady way of doing business

6 months ago

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Steve

I liked the way and how easy it was to start a claim

6 months ago

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Maricela

Quick tesponse, fast appt, job satisfactorily completed

6 months ago Edited June 5, 2025

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Mike O

No accountability. No one ever to discuss issues with. Ive been waiting a month for repairs to my washer.

6 months ago

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Kenneth

Too much hassle sometimes in getting a claimworked on and finished

6 months ago

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Inga

It took a long time for repair man to come out.

6 months ago

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Tucker

They always do such a good job. Thank you .

6 months ago

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rhonda / raymond clifford wilson

Didn't authorize outlet plugs for repair.

7 months ago

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Pamela Posey And Diane Gunther

Choice warranty has its good and bad dealing with the company

7 months ago

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Rashidul

Worst company to deal with Don’t recommend anyone Totally a failure Especially case manager Andrea marden

8 months ago

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Latisha

Technicians have been very helpful and friendly

8 months ago

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sue and mike worthington

They deny most claims. They do not want to pay. They give you a representative but then have another person call.

8 months ago

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Karen

Still waiting for part and upsell on the part that is covered

8 months ago Edited April 9, 2025

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John

dont like allowance of replacing product

8 months ago

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Gordon

Bad experience with choice seems like an insurance company who does not want to care of a claim or there customers

8 months ago

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Ming Mertz

We have several policies. Some work well others not so much.

8 months ago

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Shannell

Customer service is wonderful and they will get to your needs quickly

8 months ago

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Tommy Ft. Washington, MD

Befor the last snow On Thur, I called in my HEAT. I DIDN'T GET THE NAME OF COMPANY TO DOTHE WORK UNTIL SAT AFTER THE SNOW SO I CALLED THE COMPANY AND THE SAID THAT THEY DO NOT WORK ON SAT BUT IF I PAY A EMERGENCY FEE THAT THEY WOULD COME OUT. I CALLED CHOICE AND THE REFUSE TO PAY THE EMERGENCY FEE, SAID IF I WANTED TO COMPNY TO COME OUT I WOULD HAVE TO PAY IT MYSELF PLUS THE SERVICE CHARGE. SO I DID NOT GET MY HEAT RESTORED UNTIL MONDAY. I HAD TO GO OUT AND PURCHASE TWO HEATERS TO SURVIVE THE COLD. AND THAT WAS REALLY UNFAIR BECAUSE I PAY YOUR COMPANY FOR THIS REASON.

1 year ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

2 years ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

2 years ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

2 years ago

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Lisa Nash Powhatan, VA

Liked having the options to choose longer coverage time with the ability to split the payments vs one lump sum. Very easy to work with and lots of options showing flexibility.

2 years ago

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

2 years ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

3 years ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

3 years ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

3 years ago

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

3 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

3 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

3 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

3 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

3 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

3 years ago

Choice Home Warranty Reviews