Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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William Y Louisville, KY

Great experience with the case manager Ti-Jean H. He really took care of the customer and very professional. 5 stars for sure!

1 year ago

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louisa weaver San Bernardino, CA

Choice warranty does not have repair people there is always a delay , we have been waiting three weeks now for a water leak , so the problem gets bigger and bigger , then they leave e mails telling us they are looking for service man in our area , we we don’t live in the boondocks , so why can’t they find somebody , or we can find one our selfs but we have to pay them and they will pay us back , no not doing that , I did once and it took me a year to get my money back , so who is going to pay my water bill when this keeps going on ?

1 year ago

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scott valdez Charlotte, NC

Didn't like the fact that service repair company Choice made me use showed up, said it was a part that needed to be ordered. Took q weeks then company rescheduled again. I found a very highly recommended company that came out next day. Choice wouldn't pay for them. So I ended up paying directly out of pocket.

1 year ago Edited November 3, 2023

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Steve Kennedy Murfreesboro, TN

The sign-up experience was easy and the salesman was very courteous and informative. It’s too early to rate service and response. Great pricing.

1 year ago

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Patricia Stanley-Robinson

I was with the company before trying it again looking for great results I like the great price with everything inflating in price now days

1 year ago

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LaVonda CampbellHorton Munford, TN

The contractor was great but the service I received from Choice Home Warranty was horrible and they made me pay $300 for parts that I didn't need out of pocket and if I had refused to pay the $300 they would have denied my claim

1 year ago Edited November 14, 2023

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Howard Schwartz Boca Raton, FL

I have two claims going. Disposal issue. That vendor came and did an excellent job. On my second claim for my pool heater. The tech came, looked at the issue, and has never updated me nor have I heard from Choice Warranty

1 year ago

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Gail Fine

They never get a qualified service person to fulfill your request in a reasonable length of time. Sometimes their emails do not get to me at all. Many of their service people don't even show up or call to cancel.All in all very disappointing.

1 year ago Edited November 14, 2023

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Nana Butler, PA

The technician was both professional, clean appearance and thorough in determining the problem as well as explaining his findings.

1 year ago Edited January 10, 2024

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Al Thurston Los Angeles, CA

Friendly agent that helped me get my acciunt number and verified that I was a member. Claim made and have already received confirmation.

1 year ago

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Sarah Roden Watertown, MA

Very accommodating, communicative, and fast service. I recommend Choice Warranty to people all the time. It's s great service!

1 year ago

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Judie Smith Cincinnati, OH

A technician contacted me shortly after I submitted a claim, claim was approved and a new water heater was installed quickly. Thank you.

1 year ago Edited January 10, 2024

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Kris J El Cajon, CA

James was very knowledgeable and efficient. He was quick to diagnose, showed us the problem and explained clearly the repairs needed.

1 year ago

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Anna Collins Fort Worth, TX

The service has been great. Never had an issue. But months before my renewal was up I was getting multiple phone calls a day. Then I was getting 5-6 a day. If I logged in to my account they called. Talk about excessive. Back off. If someone wants to renew they will do so without you pestering all day

1 year ago

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Angie Warren Boardman, OR

Janelle was fantastic! very unknowledgeable & with understanding. As for me, I base all my experiences on customer service and she did great!

1 year ago

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Roger & Karen Putman Belleville, IL

I was pleasantly suprized in regards to the service covered on my plan. We look forward to working with you. Sincerely, Rev. Roger Putman

1 year ago

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Wajji Rizvi Aurora, IL

I've had an incredibly distressing experience with Choice Home Warranty. I signed up with them and opened a claim to repair my heater. Unfortunately, their technician was unable to fix it, and I ended up wasting $75 on the service call fee. Now, they want to send another technician, but the earliest available appointment is a week from now, and once again, I have to pay a $75 service fee. This situation is causing me a great deal of frustration, especially as I am caring for a bed-bound patient. I am extremely dissatisfied with their services, and I strongly advise against using this company.

1 year ago

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John Estrada Orlando, FL

Very quick response to our claim. The technician was here in less than 24 hours, and he was friendly and knowledgeable.

1 year ago

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Doug M Ashburn, VA

1st use. Called in. Got appt on -mail very shortly after call in. Company showed up on time and fixed issue. So far very pleased!

1 year ago Edited January 10, 2024

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DC Woodbridge, VA

It took 3 days to get a plumber to the house which was disappointing. However the plumber was awesome when he did arrive. Friendly, quick and personable.

1 year ago

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Nabila Sarwar

Allajah was very helpful and did the best he could to give me the best possible option, he was great and I appreciate his assistance. Thank you,

1 year ago

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Choice Company Laughable/am frustrated St Louis, MO

Never, never have I had such a negative experience. Choice Contractors make appointments and do not show. Make another appointment. Without a working refrigerator ONE MONTH!!! Cannot and will not help…they kick the van down the road. I have never dealt with a company that delivers NOTHING and provides no redress. My experience is Choice Home Warranty will not help no matter how long you have waited. No fridge for a month? That is unreasonable and inexplicable. BUYER BEWARE!!! BTW it is not amazing…prepare to raise your blood pressure

1 year ago

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GENE Las Vegas, NV

The people at Choice Home Warranty treat you with the utmost courtesy and they are understanding and knowledgeable in dealing with me

1 year ago

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Margaret Pearce Parrish, FL

A central air unit began leaking and we called Choice. It was so easy and tech’s arrived on time and fixed our problem. Very very satisfied.

1 year ago

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Karen Columbia, SC

I have an air conditioner that quit blowing cold air. A company was finally found and about two weeks later it was fixed. But it wasn’t working in all the rooms. Called back and they sent Sears out and they don’t do Duct Work so we pay $85.00 for no help and I told the service rep I needed the ducts checked. I was in the Philippines at the time and my husband was home. I haven’t called back as yet to make another appointment because I got just got home and am sick.

1 year ago

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Suzanne Scullion Johnstown, PA

This company strung me along for 2 1/2 weeks, not being able to find a technician to repair or replace our Garage door opener. I finally did the reimbursement only to find that they felt it was a preexisting problem which not one of the reps informed me and I spoke with MANY of them, including the one who took the information including dates. This was the time to inform me, saving many calls and anxiety as our garage door remain partially open the whole time and anyone could have gained access to our house upstairs. No one cares!

1 year ago

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Angela Morales Virginia Beach, VA

Choice Home Warranty sends out technicians that are professional and informative, and I get my appointment in reasonable time.

1 year ago

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Arlene Christiansen Bridge City, TX

The technician came earlier than expected. Diagnosed the problem and corrected it in a timely manner. The technician was courteous and helpful.

1 year ago

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D Nguyen

This is my second year with Choice Home Warranty. I am happy with their services and the technicians support were professional.

1 year ago

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Biggechief Chicago, IL

Mario, did a great job. He was nice and kept us informed on what was the next steps. Thank you Mario with USA Plumbing & Sewer.

1 year ago

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Carol Gluckman Houston, TX

Before taking out this policy I spoke with an agent to confirm that our high end appliances in the kitchen would be covered. I was assured they would. We had a built in SubZero refrigerator which would cost $15,000-$18,000 to replace. We were offered a gift card for under a $1,000 to replace it. After reading the small print, we learned that Choice would not reimburse more than $3,000 for a refrigerator. We wrote a letter to your legal department a couple months ago requesting maximum reimbursement of $3,000. We still have not received an answer or compensation

1 year ago

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michael bohman Fairfield, OH

It seems like I always have to wait for them to find someone . I thought it would be like a couple of days but it usually takes a week or more for them ti find someone to come look at the problem that you called about.

1 year ago

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Wendy Kelly Baltimore, MD

Voice was great in giving information about how the system works and was courteous in all info I needed for my project. Amazing company

1 year ago

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Darron Shirley Newnan, GA

They send someone out fast after a claim has been filed. They work well with warranty companies and they communicate great.

1 year ago

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Rajani Chand San Ramon, CA

The Plumbing company did a great job. The technician who attended our case fixed all problems and used recommended parts.

1 year ago

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marjie hobbs-wills

Very friendly, very professional. They were prompt. They were nice enough to move my appointment to be more convenient for my needs.

1 year ago

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MzJenG Riverside, CA

So far VERY DISAPPOINTING!! I called because my air conditioning was acting up in Arizona (you know it’s hot) and they responded quickly with an emailed appointment but then the day before the appointment they rescheduled so today was the new appointment and I see that they emailed me last night to reschedule once again. Starting to see a pattern that makes me want to cancel!!!

1 year ago

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Sonia Garcia (Sunnyside) Los Angeles, CA

I would this company a "0" but that is not an option here. I have had the worst experience with Choice Home Warranty. A member since April 2023. First and only claim submitted June 24 because of my plumbing and I am still no response today, September 20,2023 after so many calls, being directed to a case manager, talking to the contractor and customer service with a date for repairs and NOTHING!!!!! Completely negligent and irresponsible to their customers. I WOULD NEVER recommend this company to anyone. If there are reviews here with 3 stars or more, they are bought or robots!

1 year ago

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Susan Nabor Malibu, CA

Usef was very knowledgeable and helpful. Provided answers to my questions and offered different packages. Very Good customer service!

1 year ago

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Hank Kwon Flower Mound, TX

Bad business operation and and lying business regarding coverage of Heating and air-conditioning that I have requested the service on 09/09/2023: This is normal use failure and breakdown on the air-conditioning blow motor and wheel, CHW said this is NOT coverage because Policy E5 - physical damage. I don't agree on their decision as this is normal use failure like Auto car coolant system. why you don't cover on this failure! This is real bad and lying business!! I do NOT recommend CHW at all!! Just wasting the membership fee!!

1 year ago

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John Mcclellan New York, NY

It was very easy to file a new claim. I got a confirmation email that a technician was scheduled with the date and time.

1 year ago

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Jeff Ramage Phoenix, AZ

They assigned my claim to a technician in a timely manner and my AC was fixed within 2 days of going out. Highly recommend!

1 year ago

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Theresa Cathy Severn, MD

I have used my home warranty several times. I feel very secure having this home warranty. Claims are easy and the technicians have been great.

1 year ago Edited January 10, 2024

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Phyllis Newon Waldorf, MD

I liked that I can go online and file a claim immediately, and that service was schedule and I was notified within the same day.

1 year ago Edited October 24, 2023

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Steven Doole

I spoke to Oscar and he was very helpful and knowledgeable of exactly what I was looking for. His expertise and knowledge was commendable.

1 year ago

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Sharon Grant

The first provider was a challenge, and the Choice representative was wonderful resolving it and sending me a fantastic provider .

1 year ago

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Mary Peoria, AZ

Once I called to request service, a service technician called and scheduled service the next day. Great professional service.

1 year ago

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Steve Rockett Riverside, CA

Service was great. Staff are courteous and tuned into my problems. The sales staff keeps leaving messages on my phone.

1 year ago Edited October 6, 2023

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Shirley Shaw San Clemente, CA

Choice Hom Warranty seems to be one of the best for service. I've used several companies over the years on my rental properties. Select Home Warranty is the absolute worst

1 year ago

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Clemmie & Mandy Johnson San Jose, CA

I’ve been a paying customer of choice home warranty. I’m so disappointed with their service. They avoid as much as they can. Their customer service reps, especially the case managers are absolutely horrible!!! They treated me like I’m an idiot. They refuse to review my contract with me. I was strictly limited to a 15 minute phone call. The resolution was simply that my claim was denied. Their suggestion was that I could pay for a new technician to come out to look at the problem but based on what I thought was the problem, that would be denied too! 😡

1 year ago

Choice Home Warranty Reviews