Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

haney

I just cancelled 2 policiesf or lack of payment and poor communication.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

MANUEL ALMANZA

the CHW rep was throurough and fast. the servie provided was very progessional

6 years ago

check_circle

Verified Customer

star star star star star

Miguel Mejia

They have always taken care of any problems we have with our appliances.

6 years ago

check_circle

Verified Customer

star star star star star

Tony

Very helpful and friendly. Knowledge of the products was exceptional

6 years ago

check_circle

Verified Customer

star star star star star

Jo Cedar Rapids, IA

Best price for product with coverage exceeding our last home warranty.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Michael Kratochwill Middleton, WI

I was surprised to see so many disclaimers as to what was not covered. These were nevr explained in the beginning.

6 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star_border star_border

Richard Ronzheimer Green Valley, AZ

I haven't used it yet.Sounds good in the Warranty, but until I have to use it I would know how to review them.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Sara Smith Las Vegas, NV

He explained everything well, giving me options without any pressure tactics.

6 years ago

check_circle

Verified Customer

star star star star star

Jo Fuller

Haven't use them yet. Policy seems to cover all of our needs.

6 years ago

check_circle

Verified Customer

star star star star star

Anna

I was given prompt attention to my inquiry with a favorable response

6 years ago

check_circle

Verified Customer

star star star star star_border

Terry Gramercy, LA

My air-condition went out and they sent one over and I basically had to take everything in myself.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

kimberly english-brown

submit claim claim got canceled, haven't gotten any help on issues i am having at new place bought. thinking i was sold something that isnt what iit is advertised.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please be advised that you placed your claims before your policy coverage start date.

Aug. 7th, 2018

check_circle

Verified Customer

star star star star star

Mary Potts Keller, TX

this is the best one that I have found so far has come thru very fast

6 years ago

check_circle

Verified Customer

star star star star star_border

Aiping Bryant, AR

They are good on the whole. Still need to improve their skills by showing hospitality and accuracy.

6 years ago

check_circle

Verified Customer

star star star star star

Pamela Falls Church, VA

The agent was very informative and gave me more information.

6 years ago

check_circle

Verified Customer

star star star star star

Debra

Customer support over the phone, as far as signing me up, is high.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Las Vegas, NV

I signed up for their warranty, and cancelled it. They lied to me about certain items that would be covered that were not covered when I got the contract.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our policy.

Jul. 31st, 2018

check_circle

Verified Customer

star star star star star

William

They are extremely fast in getting back to you. They have a good service.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Deepak Gupta Plano, TX

I'm actually looking to change my warranty provider. I tried using it a couple of times but what I needed turned out to be not covered by the warranty.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Janardhana Vinta Houston, TX

They are ok but they are not the best. They've charged me for their repair people. I won't be buying their warranty again.

7 years ago

check_circle

Verified Customer

star star star star star

Craig WorthamMember#315413071 Harker Heights, TX

Because they take care of their people and members....they are the real deal

7 years ago

check_circle

Verified Customer

star star star star_border star_border

Jerry Klein Saint Louis, MO

Repairs were finally completed on our refrigerator after a wait of several weeks for parts to arrive.

7 years ago

check_circle

Verified Customer

star star star star star_border

Jack Corpus Christi, TX

Doing what u expect from them, nothing over the top just doing what I pay them to do

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Teresa Simon Houston, TX

They are not what they represent total bait and switch . They gladly take your money and it will not let you out of your contract and without serious repercussions.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Unsatisfied customer Dallas, TX

Difficult to schedule service, did not repair the item that needed repaired; did not make it easy to understand how to contact the company for service.

7 years ago

check_circle

Verified Customer

star star star star star

Joanne and Anthony Luciano Wesley Chapel, FL

Always excellent service and always show up on time ands respond in time

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Aruna East Brunswick, NJ

Customer support was fine, but the service provider was not good. The technician just wouldn't come, and he didn't give me the correct size of the filter that my A/C needed.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Charles Houston, TX

They should provide a quicker customer service. When I was with American Home Shield, I had appliance repair guy out here within the same day.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Liberty, MO

Usually, everything we called in wasn't covered, so I wasn't really happy with it. I don't think we even have them anymore.

7 years ago

check_circle

Verified Customer

star star star star star

chuck khan Kissimmee, FL

They always respond to my claims immediately and effeciently

7 years ago

star star star star star

Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

4 months ago Edited June 21, 2024

star star star star star

Maliya Fu Upland, CA

It was easy and simple to get the quote. Your price is better compared to your competitor we currently have.

8 months ago

star star_border star_border star_border star_border

Charles Brown Harrison, AR

I was very upset due to it would have cost you all $943.00 to repair my wash machine. Instead of repairing it you all decided to replace the washer. For $343.00 I don’t no what planet you all live on but $343.00 want replace a Maytag wash machine.

8 months ago

star star star star star_border

Jonathan Diehl Myrtle Beach, SC

Peace of mind and value. Pretty prompt service. Good contractors, mostly Sears home repairs who know what they are doing.

9 months ago

star star star star star

Thomas Elizabeth City, NC

Listened to my questions,found a plan that fit my budget.no high pressure.great experience thank you.

9 months ago

star star star_border star_border star_border

L.G. Olmsted Vero Beach, FL

Your choice of technicians is ok however discussing a proposed claim takes far too long. Was told it would be yet another week before I could even discuss with a case manager. Meanwhile I go without replacement article

9 months ago

star star star star star

James Robinson Cleveland, OH

I was very satisfied with the customer service and issue should be resolved soon hopefully within the next 24 hours

9 months ago

star star star star star

Leon Banks Houston, TX

The price is what got me. The rating moved me to your company. The representative was very helpful and attentive.

9 months ago

star star star star star

tom morgensen Sunset Beach, NC

Being able to review and signup on/line is really convenient and free from dealing with it by phone !!!

9 months ago

star star_border star_border star_border star_border

Jayakrishnan V Manakin, VA

Rejected my claim saying it’s a pre existing condition. If they reject all the claims stating it’s a pre existing condition then why we need home warranty. Devices stop working from a particular day and no one in this world can say there was a pre existing condition and it failed because of pre existing condition.

9 months ago

star star star star star

Anthony

I was very pleased of the service of the appliance technicion who came and checked out my dishwasher.

9 months ago

star star_border star_border star_border star_border

Stan Weintraub Mt. Pleasant, SC

Check out my latest claim. It’s been into effect since August and none of the people that Choice sends out wants to do the work and worse than that. I’m not getting reimbursed for hardly anything it is still unresolved and I’m very dissatisfied. I’d prefer to cancel the policy and get a prorated refund.

9 months ago

star star_border star_border star_border star_border

Janice Byrne

I liked the technician you finally sent. But it took forever to get someone assigned. I’m still waiting on the plumbing job response. I will never recommend your company to anyone. Worthless waste of money. Your customer service is outsourced and they really can’t help anyone.

9 months ago

star star_border star_border star_border star_border

Jessica Sadowski

You guys have been the MOST difficult people I have ever worked for. Your customer service is HORRIBLE and the tech who came out for our water heater problem scammed my account and your people did not care. I will NEVER recommend your company to anyone.

9 months ago

star star star star star

jake salman Rancho Cucamonga, CA

Good service with quick responses every time we call we have quick service u less parts have to be ordered.

9 months ago

star star star star star

Osarieme Enabulele Piscataway, NJ

Carlos worked diligently to provide us with all the necessary information! He made sure we were taken care of!

9 months ago

star star star star star

Serra Archer

Technician was friendly and knowledgeable about the issue we were having and got our furnace up and running again.

9 months ago

star star_border star_border star_border star_border

Triston Spencer

I have a washer machine that stopped working in January. After three visits from the repairman, and wrong parts being ordered. I still have a nonworking washing machine. It is March 4, 2024. My next appointment is on March 15, 2024 and no new parts have been ordered. I cant wait to hear the excuses.

9 months ago Edited March 6, 2024

star star star star_border star_border

James Johnson Albany, OR

First time I used your service. Can rate this better or worse after my experience is finished. Just put in a claim and have not heard from anyone yet.

9 months ago

star star star star star

J Silk

While it take a while for them to find me a plumber, we he did arrive he was puncual and knowledgeable.

9 months ago

Choice Home Warranty Reviews