Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Nitin Jain Short Hills, NJ

Technician told me the pay out of pocket directly to him for an OEM motor and thermostat. I paid him $260 as he mentioned that the motor you would approved won't come for 2-3 weeks and won't be a good quality OEM.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

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Verified Customer

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Carl Glendale, AZ

Offered a joke sum of money to pay me off for a broken oven. By the time I get my gift card it will be 2 months without oven or microwave. Not worth the string me along Claim service call nonsense

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Verified Customer

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Sherry Washington Charlotte, NC

So far, they have met my needs even when a contractor didn't show after committing to the job.

4 years ago

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Susanne Carpenter Virginia Beach, VA

Not customer friendly process. I have an issue on my claim and no one has done a follow up. I am working with vendor to fix my issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 27th, 2021

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Verified Customer

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william e toner Brooksville, FL

it taken over a month to get any satifaction to get my freezer fixed they sceduled a repair date two days before i got the part

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Our most recent review of your claim shows that the matters pertaining have been resolved.

Oct. 27th, 2021

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Verified Customer

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stephen dominic spudis Palm Coast, FL

Response time was very fast, call to report broken appliance and they were on it right away

4 years ago

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Michael Howard Spring, TX

Service was prompt and the workmanship excellent. I will definitely recommend this company.

4 years ago

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Dorothy Abingdon, MD

Prompt service but renewed my contract s month ago and still no paper work in the mail.

4 years ago

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William D Wheeler St Jacksonville, FL

Outstanding service and ackted promptly when I submitted my claim on my microwave

4 years ago

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Darrin Indianapolis, IN

Had one breakdown with clothes dryer. Excellent response time and effortless repair.

4 years ago

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Ericka Salinas New Boston, TX

Very professional, the guys came in ask me about the issues and got right to work.

4 years ago

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Verified Customer

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James Edward Gerace

Because the last claim we had Choice Home Warranty had a Vendor that was excellent.

4 years ago Edited January 10, 2024

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Verified Customer

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JIm Griffen Kansas City, KS

Tech showed up on time, got the parts on order, and they came back in a few weeks to fix the issue.

4 years ago

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Verified Customer

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Matthew Jones St Louis, MO

Customer service is terrible. Most home issues are an emergency but when dealing with Choice, expect anything to be an issue for at least a week or so. No heat, AC, or electric when you need it.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Verified Customer

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Cecil Asheboro, NC

I like their coverage. Their service is very good. The service guy did excellent work.

4 years ago

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Verified Customer

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Juan Lopez Tomball, TX

The person who went to my house does not have the minimum of knowledge and the supposed recommendations are absurd, I lost my 65 dollars for the visit. In the end the appliance keeps failing

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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Pamela Torge Bradenton, FL

They are good at getting service calls scheduled but they have so many exceptions, they always find a way to not cover repairs

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Walter Terhune Lady Lake, FL

Their contracts rely too much on "words" and not on solving the problem. Hence, because of words or lack of words the problem may not be fixed or functional after all.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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Heidrun Webb Carrollton, TX

They were Friendly, Knowledgeable, Punctual and did exactly what they said they would.

4 years ago

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Stephanie Madison, AL

Everything that I needed fixed was done fast and the companies that are used are really good.

4 years ago

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Verified Customer

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Jorge A Garcia San Antonio, TX

The plumbur sent was very profesional and fixed the leak, but the approval for the work was a little slow.

4 years ago

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Verified Customer

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Kimberley Woodard-Henry

No issues this far. Each time I needed assistance I was helped immediately.

4 years ago Edited January 10, 2024

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Verified Customer

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Lavon Jones Lewisville, TX

They go over and above to help expedite things and they stay in touch with you along the way.

4 years ago

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Tom Haverhill, MA

I had problem with my air conditioner and service fixed the problem and went beyond excellent

4 years ago

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Verified Customer

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Lourdes Wong

I've had positive experience with Choice. Choice has been responsive to my claims.

4 years ago Edited April 3, 2024

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Verified Customer

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Roshell Polk-Guichard Dallas, TX

Not impressed as a 1st time customer. My "Delta" bathroom faucets were replaced with a generic brand. Looks to break if not handled with kid gloves. Can't wait for this membership to expire!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 20th, 2021

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Verified Customer

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krishnamurthy Woonnimani Portland, OR

I have been using it since last 6 years and really they are very good at fixing most of the service activities

4 years ago

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Verified Customer

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Destyne Palmer West Salem, WI

It was extremely difficult to find contractors willing to accept the calls to repairs, and those that did said they were not willing to work with CHW again.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Verified Customer

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Uche Dappa Las Vegas, NV

This company performs above expectations with a highly responsive customer service.

4 years ago

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George East Brunswick, NJ

Someone came out quickly to repair my ice maker. What I needed was taken care of quickly.

4 years ago

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Anonymous Tampa, FL

Generally they try to get the job done as quickly as possible. They are available around the clock for the most part.

4 years ago

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Verified Customer

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Bob Naples, FL

Everyone is happy because they came out the next day when the dryer wasn't working.

4 years ago

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Verified Customer

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William

The response time leaves a lot to be desired. It was a week after the fridge went out before they were even able to address the situation. It takes too long.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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Janet Howard Smithville, MO

We called our problem in and we had someone out in a couple days to fix our problem

4 years ago

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Verified Customer

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John Carter Georgetown, OH

The A/C repair technician was required by CHW to use a cheaper part, which turned out to be the incorrect one. It cost another trip for the repairman, a re-stocking fee and more time without my A/C working.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

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Verified Customer

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Sheila Rhudy Palm Bay, FL

The gentleman cam to look a the pool spent about 10 min left and said he would be back. That was 4 days ago and have not heard back.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

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Verified Customer

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Alonzo Fayetteville, NC

The time I used Choice everything was taken care of, I had no problems, everything went good.

4 years ago

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Verified Customer

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Anonymous Humble, TX

Choice Sucks. It seemed like a good idea at a time. There is something wrong with our Washing Machine. It's not fixed, it's still broken, and I was not given enough money to go buy a new one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Verified Customer

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Lou Ann Wolf Amarillo, TX

They contacted a very professional company. Extremely nice and explained the repair to me.

4 years ago

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Nancy Maxwell Montgomery, TX

With the exception of the garage door companies, all others have been responsive and timely

4 years ago

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Nazih El Dada Staten Island, NY

Quick service, reliable, stand behind their promises. Professional staff and quality service.

4 years ago

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Nelia Deiz West Bloomfield, MI

It takes almost a month for a repair to occur and when repairs are made they last 3-4 months and requires another; the plumber was excellent r call for the same appliance

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Nevin Gatchalian Tucson, AZ

CHW dispatches reliable and trustworthy service contractors that do quality work and service.

4 years ago

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Verified Customer

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Lisa holt Vansant, VA

No questions no hassles they had my problem fixed without me having more problems or worries

4 years ago

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Verified Customer

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Giulia Charlotte, NC

They were very courteous and one of their technicians contacted me immediately to solve the problem

4 years ago Edited January 10, 2024

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Verified Customer

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James Thomas Westbury, NY

They are washing their hands clean of anything to do with me, a loyal customer for years because my heating system needs to be replaced and it is on the more expensive side of things they warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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James Kucharski Gilbert, AZ

Choice hasbeen helpful prompt sends qulified service people who are professional, and knowledgeable

4 years ago

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Ali Littleton, CO

Horrible company to deal with and almost nothing is covered and when something is and they need to replace it they give you about 40% of what is needed to get the appliance replaced

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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Mandi Shive Newport, PA

Service was fast and we're completely satisfied with our new home warranty company

4 years ago

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Verified Customer

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Tara L Lawson Lexington, SC

Nice friendly service.I need to pay my bill I know is past due.Thank you all again

4 years ago

Choice Home Warranty Reviews