Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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B S Smith Atlanta, GA

The procedures to get a large appliance repair too cumbersome - my a/c went out mid summer heat and could not get service in timely manner.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Herbert Mell Marietta, GA

Because they do what they say they will do in their contract.

4 years ago

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mary Cape Coral, FL

The company that did my last repair did not finish or come back when I still had a problem related to that repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Verified Customer

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Michael Bonner Parrish, FL

Great to work with and easy to contact. Not constantly raising the deductible.

4 years ago

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Wardell Harris Bowie, MD

I wish you would cover more parts etc. We run into certain parts not being covered

4 years ago

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John North Charleston, SC

Our AC went out last year and they hopped on it really quick so we are really pleased.

4 years ago

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Rodney & Crescent Holly Springs, MS

It takes a while but they do get the issue resolved. I don’t like you have to go through email.

4 years ago

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Claude Bessemer, AL

For small appliances they are decent company but when it comes to items like the AC, it took three months to get it repaired.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Tan Las Vegas, NV

Customer support answers all my questions. I have not had a bad experiences with them.

4 years ago

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Frank Memphis, TN

Try finding someone else. Not satisfied at all. When filing, they come out quickly but I am still waiting to get my stove taken care of.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Kevin Indianapolis, IN

Everyone I have dealt with is very pleasant and get it done quickly.

4 years ago

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Michael Show Low, AZ

The best value for money but the company is slow to react and is it difficult to get someone out to service our home.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our Dispatch Team. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Dispatch.

Aug. 27th, 2020

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Verified Customer

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Thomas Natchitoches, LA

In less than 24 hours they had workers at my house and got me parts.

4 years ago

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James Greenback, TN

The first time I had to deal with them, it was flawless and the second took an exceptionally long time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback the negative and positive has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Jo Lake Charles, LA

Very good company. They do quick service and take care of you.

4 years ago

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Gary Mesa, AZ

I thought is was going to be better and cheaper. My AC went and Choice said it was an existing condition so it cost me $6,660 to replace it and they would not pay for it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 25th, 2020

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Leslie Port Charlotte, FL

Still need things to get fixed all around that are covered with the warranty. I will wait a couple more days.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Verified Customer

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Ron Messier Rimrock, AZ

Replying to vendor/technicians diagnosis as unrealistic requiring a second opinion.

4 years ago

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Y Kissimmee, FL

The few times I used them, they took care of the issues promptly!

4 years ago

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Karen Curry Matteson, IL

Good customer service, costs are good, service fee is low, coverage is okay

4 years ago

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Kim Atlanta, GA

I was receive an appt within 24-48 hours of placing a service call.

4 years ago

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Raven Virginia Beach, VA

There rates are better than some of their competitors, but their customer service needs improvement.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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Verified Customer

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Deborah

Customer service is Prompt & resolution has always been to satisfaction.

4 years ago

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Patricia Todd

Everything I had a request they send me someone that does a great job

4 years ago

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Geri

Prompt, courteous, responsive, polite, thorough, efficient, knowledgeable

4 years ago

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Susan Shaw

Most appts. are scheduled quickly, but not all. They often find small reasons not to cover repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 21st, 2020

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Verified Customer

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Donad R Von Raesfeld, Jr.

we have used them twice and both times the issues were resolved.

4 years ago

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Mike

They cover pools but only cover certain things. I feel pool valves leaking is a warranty issue and should be covered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2020

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Verified Customer

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Kwoncene Blackwell

The price is good and response time is great when needing service

4 years ago

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Olagoke

Fast response and great service, the techs were respectful and knowledgeable.

4 years ago

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I. means

Technicians that respond to your problem are very efficient, resolve the problem the first time.

4 years ago

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Phyllis Mccallie

Repairs handled in a timely fashion. I was pleased with response time.

4 years ago

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Cathy

No issues. Plan works as stated in the policy. Very responsive.

4 years ago

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Sharath Ganta

They saved lot of money by doing correct diagnosis compared to other company.

4 years ago

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Dorothy Dunham

Took care of my problem quickly. Very knowledgeable and courteous

4 years ago

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Joanne

They were very prompt in coming out to fix my air conditioner.

4 years ago

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Mathew & Britain

Choice Warranty’s turn around is good and they use reliable contractors.

4 years ago

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Dina

Replacing you appliances is a lie. My microwave stopped working and they gave me $220 to replace it when it cost me $1000. I am not happy that it has ripped me off.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jul. 16th, 2020

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Verified Customer

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Bobbie

Customer service is very good but there have been some things I’ve had to pay out of pocket.

4 years ago

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Mahendra

I love it. Everything is great. I like the pole who come work. They are clean and nice and honest.

4 years ago

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Paul

Helpful when I need them, here within one day. I got a new garbage disposal.

4 years ago

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Cynthia

Ninety percent of claims are denied. The providers are great, choice itself is poor. I will probably switch companies. I am tired of fighting with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Verified Customer

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Michael Summerville, SC

The technician was great. The only problem was the length of the time the job was completed.

4 years ago Edited January 10, 2024

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Connie

Since my last service the customer service rep I talked to was not very helpful and I never got a call back.

4 years ago

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Verified Customer

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Dan & Jean St Louis, MO

The technician was a really nice guy and knew what he was doing.

4 years ago Edited January 10, 2024

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Lisa

They seem to choose good service providers to come out and do the work but what they actually cover is not good.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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leelananda mahawewa

The guy who came to the service cal, we had to pay him seventy five dollars but warranty from the Home Choice told me it was sixty dollars that's only the problem we had.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Monnie

Choice Home Warranry is very responsive and quick to service the problem.

4 years ago

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Phillip

The motor in my dishwasher blew and they did the job so I would recommend them.

4 years ago

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Jennifer

Always been responsive. They haven’t replaced anything yet, they just give a percentage of it.

4 years ago

Choice Home Warranty Reviews