Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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cynthia crews

comes on time, worker has good customer service skills, knowledgeable in job skills

4 years ago

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Robert Deanda

The customer service is good from the company, but most calls do take time for dispatch availability.

4 years ago

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Donnita Jackson

They don't like to pay the workers to do the job that they sent out, and the ones they send out steal from you and do a poor job and they say their not responsible for damage.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Verified Customer

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Charles Babcock Phoenix, AZ

My past experience being that Choice took the word of an unqualified/unlicensed pool repair company over me when evaluating a claim.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Betty j Pettis Freeman Chicago, IL

I use my shorts home warranty when when I had my bathtub fixed they was right on point

4 years ago

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Jaime Pruna Stanfield, NC

Fast and efficient response to Water Heater failure. Replaced in 3 days from call to completion.

4 years ago

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Barbara Strong Fayetteville, NC

Great service. No complaints. Technician was very professional. Thank you for your service.

4 years ago

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Trisha Edwards Ponca City, OK

Because they got someone quickly and also covered the part that wasn't normally covered.

4 years ago

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jose Laurel, MD

Quick and very responsive to request for service. The customer service is honest.

4 years ago

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Jessica Reeves Philadelphia, PA

Easy and responsive, great value, so we really appreciate how much hassle it had saved me

4 years ago

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Sandra Campise Homosassa, FL

Fast and efficient service, very quick to respond and make service appointments

4 years ago

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JOHN PUTHOTA Rockville Centre, NY

TWO ISSUES WERE NOT RESOLVED FOR LAST 3 MONTHS. ONE IS REFRIGERATOR & ANOTHER TOILET BOWL LEAK. NO ONE IS TAKING ACTION. WE CAN NOT KEEP CALLING EVERY TIME. COMPLAINTS TO BE RESOLVED TIMELY MANNER.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 24th, 2022

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Verified Customer

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Kendrick solomon Kissimmee, FL

they are very fast with an answer to help me with whatever is wrong, to try to fix it the best way,

4 years ago

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Michael Sanford, NC

They are the biggest POS company of a run around and a full scam. You appliance breaks and it's $1200 they give you $250 and you can pay the rest and pay for installation yourself. What a joke.. waist of time and money.....

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 24th, 2022

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Richard Martinez Fairbanks, AK

My boiler went out I called and had a tech at my house by lunch time very easy process

4 years ago

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Stephanie Reed Baton Rouge, LA

It was a good experience, they responded prompt and someone was always there to answer my call

4 years ago

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Jack Gibbert Texarkana, TX

They responded immediately, the repairman came a day later, the job was done quickly and properly.

4 years ago

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Beverly Virginia Allen Richmond, VA

Only used them once but they got me someone out to fix my problems and i was truly satisfied.

4 years ago

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Jessiechavis Lumber Bridge, NC

They are great I Fault a claim and they came out and fixed it right away thank you so much

4 years ago

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LANCE DAVIS Jonesboro, GA

Easy to reach someone and they have a good team of professionals to handle your issues

4 years ago

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Mary B. Burnell Pageland, SC

Do not have a service contractor in my area, the waiting period is to long for service when I have a problem. Not enough communication with them when there is a problem. They make promises that they do not keep and followup.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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James Morrison Deep Gap, NC

they work hard to get what you need ,as soon as they can. and the tech's are good at what they do

4 years ago

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Michael Hunt Willis, TX

Service sucks they never call back and it takes forever to get someone out. Then when someone comes out the refuse to pay hardly anything for repairs. The Homeowner ends up paying more then the warranty company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Dan Lowe Prineville, OR

I have only used once and the where easy to get to talk a claims rep and she kept me informed.

4 years ago

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kenneth j wade Houston, TX

This company have been very reliable each and every time that I have called on them.

4 years ago

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Nelda Denny Sapulpa, OK

I have used them several times, each time very happy with getting things fixed.

4 years ago

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glass Seabrook, SC

I am still waiting to get well fixed, been 6 mnths. Some things take while to fix and it take 30 days fo them to repay you

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Angela M Virginia Beach, VA

Choice is very responsive and the technicians they send are extremely professional.

4 years ago

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Damian Bartlett, IL

Their people are nice and explain things well. They accept things to do with no problems.

4 years ago

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Diana Cleveland, OH

When I signed up, the rep was very informative and friendly and answered all my questions. However I can’t get service from them until mid march and I would like to get it sooner.

4 years ago

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Heather Pittsburgh, PA

My dryer stopped working and I filed a claim and had an appointment within a few hours to have a technician assess it.

4 years ago

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Kellen Fleming Island, FL

Choice had a good value. I needed my warranty for my air conditioning . It was fixed

4 years ago

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Sherry Simpsonville, SC

I have always been pleased with CHW. They respond to a request in a timely manner.

4 years ago

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Robert Chickowski Mansfield, TX

Great job of servicing my washer including getting repair shop to order new parts

4 years ago

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Lynn Watts Yuma, AZ

They got on my problem fast and worked with me. But the businesses that they work with leave a lot to be desired!

4 years ago

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MarkRusso Caldwell, NJ

They ALWAYS find a way to cheat you out of fair value for an appliance if it truly needs replacing also they make it very difficult to contact claims specialist

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

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Verified Customer

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Sarena Keller, TX

punctuality and quality. My claims have always been resolved in a timely manner.

4 years ago

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Lucinda Land O Lakes, FL

Everything was done correctly when I used my warranty with Choice Home Warranty.

4 years ago

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Lisa Braddy Rolla, MO

Customer service was great also the repair guy was very helpful n professional. pful n profe

4 years ago

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Jean Romano-clark Pearlington, MS

Always answer their phones and pleasant. Send someone out and resolves the issue

4 years ago

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Willie Hildreth Augusta, GA

I set up a job but I took care of it later. So just setting it up was painless.

4 years ago

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Orvin Abbott Tulsa, OK

Filed claim and it would have taken 5 days to get someone to look at the refrigerator- so I bit the bullet and bought one from lowes.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Linda Bromley McDonough, GA

The service tech who came out has always been knowledgeable and professional. ways

4 years ago

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Gerald Isamu Sakai Riverdale, GA

Would not authorize what I felt were valid claims. Only seem to approve claims relating to appliance serviced by Sears, which I ironically left and selected CHW.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Ilene Borgman Riverdale, GA

Technician was promp, considerate, cleaned up and repair completed satisfactory.

4 years ago

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Dumas campbell Lubbock, TX

Excellent product with excellent customer service that I received from Choice home warranty

4 years ago

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June Stacey Hollis, NY

I had a garbage disposal problem, they fixed it . Also ice maker had to be fixed, had no problems.

4 years ago

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Patricia B Wilson Mesquite, NV

Called about my Refrigerator having problems; help came, nice man and my refrigerator was fixed!

4 years ago

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Ms Cheryle K. K. Epling Orange Park, FL

Very pleased with reaction time. Issue fixed in a timely and professional manner.

4 years ago

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Rehan Shakoor Spring, TX

Prompt response and easy to track technician. Online submission of claim is very easy.

4 years ago

Choice Home Warranty Reviews