Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Vani Kalyanaraman Saint Louis, MO

Did not show up yesterday. This was for an appt at my daughter’s house. In Dina Avenue. . No phone call , no message

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Brent Midkiff Port Neches, TX

My Fridge is still down after 26 days. I've had a bad experience with a technician. And with the mixed messages between choice home warranty, emails and the techs working.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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uzma qureshi Gainesville, VA

Customer service is very poor.didn’t fix the microwave and other issues remain unresolved. Very disappointed and not recommending to friends and family

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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2002 Cherri Drive Falls Church, VA

Prompt responses. I have reached out two times for the plumping. Best service.

3 years ago

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Lakeisha Horton Middle River, MD

I really like CHW. But I really like the price increase of the deductible.

3 years ago

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Verified Customer

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Terry Charleston, SC

Excellent technician came out and provided good service for our refrigerator.

3 years ago

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Cameletha Duncan Jacksonville Beach, FL

When there is a problem they work with me until the issue is resolved.

3 years ago

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Anonymous Suitland, MD

Choice is dependable and customer service is very knowledgeable.

3 years ago

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Jim Madison, FL

They told us to find our own repairman and then when we sent the bill to Choice they first refused to pay the bill but eventually did.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Verified Customer

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Cortesia Romulus, MI

I have put in a claim for electrical problems within my kitchen and they can't find anyone to come out here to see about the problem and it's going on two weeks.

3 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 20th, 2021

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Verified Customer

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Sukumar Ashburn, VA

They quickly came in and resolved the problem. I was very happy.

3 years ago

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Robert Clermont, FL

When I called for assistance the appointment was set up for the next day.

3 years ago

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Alireza Annandale, VA

Customer service is very responsive. I have used them and the process was fine.

3 years ago

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Opeolu Florissant, MO

Every time I call they always find a solution to whatever my problem is.

3 years ago

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Verified Customer

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Felix Perrine, FL

I had a couple appliances repaired and replaced and it was good, I was happy.

3 years ago

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George Albany, NY

I've only used it twice but they have done what they said they're going to do.

3 years ago

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Barbara Pikesville, MD

Usually when I call it whatever issue I have they get on it right away.

3 years ago

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Ava Sharon Hill, PA

It was good customer service. The company they used to send out here had good customer service as well.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 20th, 2021

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Verified Customer

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Gary Port Charlotte, FL

I called and they took care of my problem just right then and there.

3 years ago

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Renita Washington, DC

I have no problem with the customer service. The service has been excellent.

3 years ago

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Janice Riverview, FL

3 years ago

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Carroll / Nancy Hodges, SC

They sent somebody out as soon as they heard what our problem was.

3 years ago

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Tamer Gaithersburg, MD

When I used my home warranty it was fast and very efficient.

3 years ago

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Michael Brownsville, TN

They're very prompt in responding to my request for services.

3 years ago

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James Houston, TX

Excellent response to problem and problem solved in first visit.

3 years ago Edited January 10, 2024

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Anonymous Forest Park, GA

I had a plumbing problem. They were prompt and professional.

3 years ago

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Shelby J Louisa, VA

They responded to me when I called them and sent somebody the same day.

3 years ago

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Steven Houston, TX

The technician was very thorough would highly recommend his work.

3 years ago Edited January 10, 2024

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Verified Customer

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Virginia Detroit, MI

I chose to go with Choice Home Warranty because of their price.

3 years ago

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Sheila Richmond, VA

I haven't had any problems with the services. The people seem to know what to do.

3 years ago

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Devaji Charlotte, NC

My fridge broke and they gave me my money back for a fridge.

3 years ago

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Roger Campe Conyers, GA

Two out of the first three Technicians they hired had to be replaced. And it takes 3-5 Weeks to get the Repairs completed.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

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Verified Customer

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Richard Tubbs Midland, TX

Fast response, excellent communication, service personnel know their stuff.

3 years ago

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Martha Kimbrell North Little Rock, AR

Great experience. I called and they got back with me within 10 minutes

3 years ago

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Richard A Bennett Port Arthur, TX

They have taken care of everything from heater,washing machine, and furnace.

3 years ago

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Deb Spencet Summerville, SC

Everything went exceptionally well from my first contact to job completed.

3 years ago

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Carline Hanna Delray Beach, FL

They were pretty good. Need to work on placing people on hold.

3 years ago

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Heidi Martin Clearwater, FL

Quick to respond and quick to complete the issue. Friendly and professional

3 years ago

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Jeffrey E. Zink Naples, FL

I had one good experience and one very bad where they improperly denied coverage for no valid reason.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2021

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Verified Customer

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Corey Jones Waukegan, IL

Every time we had and issue they were right on top of things

3 years ago

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Gerald Patnaude Ladson, SC

Were very helpful and quickly responded by sending a technician out.

3 years ago

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Anonymous Carmel, IN

CHW sends a technician the following day or the day after, amazingly fast!!

3 years ago

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Anonymous Florissant, MO

We were satisfied with their response. The technicians were very professional.

3 years ago

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Patricia Upper Marlboro, MD

I just used in about three weeks ago they came the next day.

3 years ago

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Daniel Lake Grove, NY

Our heat went out and they were very responsive and very timely.

3 years ago

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Monica And Jonathon Fort Worth, TX

I like the quick response that I received when I had to do a claim.

3 years ago

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Richard Chandler, AZ

I've only had to use them once they were excellent and quick.

3 years ago

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Anonymous Charlotte, NC

Very punctual. Garbage disposal was fixed on time. It was good.

3 years ago

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Anonymous Sterling Heights, MI

I need some work done and everything was done quickly and efficiently.

3 years ago

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Anonymous Oxon Hill, MD

The first time I used the service they were not so great but it was better this last time.

3 years ago

Choice Home Warranty Reviews