Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Amit

The service is good. Techinically, I think they're good. They keep everything on time.

6 years ago

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Barbara

They're pretty quick to respond. I think at least two times something occurred and it wasn't covered so I got a little perturbed with them.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Barbara.

May. 21st, 2020

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Anonymous

I had used my warranty but they wouldn't help me unless I paid them again because I couldn't find the crack. They were okay. Value is good.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 21st, 2020

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Anonymous

They responded, they made the appointment, and it was fixed within a couple of days.

6 years ago

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Margaret

I've had to use it a couple times on my dryer and they fixed the problem. They were real polite.

6 years ago

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Fitzroy

The guy was didligent and made efforts to make it right, he went above and beyond.

6 years ago

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Grace

I've only used them once and so far it was good. It was a pleasant experience, quick, fast. No complaints.

6 years ago

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Donald

It's good as long as it's regarding house or appliances, but when it comes to a pool it seems like they don't have any contractors.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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Fay/Leo

Everybody is very professional. I've used them for years. They take care of things immediately.

6 years ago

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Michael And Jennifer

When we bought our home almost two years ago, I did a little research and it seems that they're the favorite of ratings and reviews. Our claim was denied because they made something up.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

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Verified Customer

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ZM San Angelo, TX

Services are limited in smaller cities. They need to expand technicians to include commercial and local businesses to better meet customer needs

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 5th, 2020

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Belinda Leach Stockbridge, GA

The services are great and safer tohave them pick the company to service your home appliances

6 years ago

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Varona Dallas, TX

hi i thank yall for doing the work and concern for your custmer needs, GOD BLESS YOU ALL!

6 years ago Edited January 10, 2024

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John Fairfax, VA

Prompt, easy, responsive, staff helped turn a disaster into a salvageable situation.

6 years ago

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narges moussa Chapel Hill, NC

Efficient, trusted, and there when we need them, I am satisfied with the service they provide.

6 years ago

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Julia olsen Wilmington, NC

They are quick to respond. Send very reputable companies for repairs and call with follow up

6 years ago

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Keith Taylors, SC

Used once for a plumbing problem. Only had to pay service call charge. Very satisfied. very satisfied

6 years ago

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David Mayer Louisville, KY

Because they were also there for me when I needed them and took care of my problem

6 years ago

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bill martin Wagoner, OK

Have replaced a garage door opener and garbage disposal with no questions asked.

6 years ago

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Vincent Serino

It was initially a good idea , but became difficult at times to get feedback and instant communication

6 years ago

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Steve Falco

Great customer service. Always covered repairs,as stated in your warranty book of coverages.

6 years ago

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Melvin & Deanna Lewis

Quick to respond to my needs. When we moved we were given a month of no payment to help out.

6 years ago

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August Bellardine

Excellent service, called and they had someone out in a day. Fixed the issues and they were gone.

6 years ago

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DIANE M NOBLES ELDAKAK

Had a great experience with a technician replacing the motor on our garbage disposal

6 years ago

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Alexander Mammen

Good and prompt service. The service tech arrived with in 24 hours of initiating the service call

6 years ago

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Noreen Kraebel

For each service request, they have responded quickly and have sent competent professionals

6 years ago

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E Jordan

We have had one claim, and that was handled immediately and very professionally.

6 years ago

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Brandy Wilde

Fast service. They are fast at contacting you and scheduling an appointment for your repairs.

6 years ago

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Sara

They have a quick response time and the techs they use are prompt, courteous and professional, most of the time.

6 years ago

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Leah Johnson

Anytime I have needed to use them service was quick with reliable services sent to my home

6 years ago

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Danelle Ramirez

They were so fast I called in the afternoon & someone was there the next mroning

6 years ago

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Jim MccClellan

I've used my warranty 3 times. Service was always prompt and resolved to my satisgaction.

6 years ago

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Suzette

The service was great. Appointment not met, but had bad weather. When ariel showed up , he was polite and efficient.

6 years ago Edited January 10, 2024

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Paulette And Robert

They were prompt and did a good job. The tech was very good at replacing the ice maker.

6 years ago

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Sonja

When you call you don't have to talk to a recorder you can talk person to person.

6 years ago

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Elijah Brown Harvey, LA

Just last week my washing machine went out and I called them and they repaired that.

6 years ago

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Sue

I needed them to get my washer fixed and they took care of it right away in a timely fashion.

6 years ago

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Lyse

Customer service answered my questions and they have somebody here as soon as possible to check things out.

6 years ago

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Margaret Cleveland, OH

The service of the contractors is good. To fix my dishwasher, it took over three weeks to get an agent to fix the situation.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2020

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Anthony Tempe, AZ

I like that you talk to a live person. My rep, Ben, is very knowledgeable, caring, and helpful.

6 years ago

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Andrea Harris

Easy to get repairs and replacement . My washer stopped working and they helped me replace it

6 years ago

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Marty Shapiro

Quick responses and good contractors. Next service was provided in all situations.

6 years ago

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Marie Gonzalez

on time service, customer service very friendly. Service given by the contractors are very good

6 years ago

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Marcie Shellenberger

very prompt and courteous very please with their service am glad i sign up with choice warranty

6 years ago

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Jack Beverland San Antonio, FL

I tried to write my reason but it was not taken off. I would be happy to talk with some one. 813-751-9522

6 years ago

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Verified Customer

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Leonard

Disappointed in their warranty coverage on appliances. I was under the impression that appliances would be repaired or replaced if not repaired.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 2nd, 2020

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Verified Customer

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Pilar almazan jr Friendswood, TX

They were true to their policy. Work completed safe and efficiently, I am very pleased.

6 years ago

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Jeanne Rivkin Joppa, MD

They have the repairs done quickly and the repairmen do not leave a mess for me to clean up

6 years ago

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George E Sims Jr

They are the carrier that I have as a home warranty company that I chose a few years ago from solicitation

6 years ago Edited November 8, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you had a less than satisfactory experience with us.
.In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2020

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Verified Customer

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Carole harsch

They have been very prompt in getting a technician out for all the repairs i have needed.

6 years ago

Choice Home Warranty Reviews