Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Mark P Rocky River, OH

Great service, quick to respond, and very helpful explaining every step of the process.

5 years ago

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Mike Armstrong Venice, FL

They have aiways taken care of my claims in a fast and professional manner. Usually the same day.

5 years ago

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Valerie Jackson Tupelo, MS

The Lowe's choice was 1. I was hoping it was zero on the list. You send people out but they take their time. Then the cost that you cap them with leaves people in a bind y'all cutting corners

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Chuck Cedar Park, TX

Right now we are experiencing a situation where the dishwasher needs to be replaced and they are offering $250 of the $900 so we are at an impasse. They don’t seem to get the job done.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Linda Atlanta, GA

Haven’t had any issues with choice. They are responsive. I call and they send someone out.

5 years ago

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Kevin Anderson, IN

They took a long time to find a plumber and I also had a problem with the basement floor having water coming in from the outside.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

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Verified Customer

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Anonymous Desoto, TX

Most of the time, the warranty is quality and I am able to get the service when I call the technician.

5 years ago

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Susan Gray Summit, MO

They are very attentive and friendly and got the issue of the ac taken care immediately.

5 years ago

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Lana Roscoe, IL

Within 24 hours I get a response and then my problems are fixed. He was efficient.

5 years ago

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Doris Rock Hill, SC

It is a good service. I had a problem with my fridge and they were right on it when I called.

5 years ago

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Kenya Merrillville, IN

They don’t take a lot of items that I feel they should cover. I had my ac and washing machine covered but there have been a couple of instances when they didn’t cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Edwin Houston, TX

Whatever is broke down in my house, they have good customer service and address the issue.

5 years ago

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Anonymous Flower Mound, TX

It can take a while for someone to come out and service the AC but it did get taken care of.

5 years ago

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Sami Knoxville, TN

Quick to respond and to follow up. They are efficient and seem to come out quickly.

5 years ago

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Eliacin

Very difficult company to get in touch with. Most of the contractors provided by them not qualified enough to complete the required task. The policy provided to customers is not what they go by. Does not recommend them.

5 years ago Edited January 17, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Anonymous Baton Rouge, LA

I like the price and they treat me fairly. The vendor took too long to fix my oven so I that is my only complaint.

5 years ago

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Gene Las Vegas, NV

Every time I have a problem, they solve it. They take care of me very well. I have no complaints.

5 years ago

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Anonymous Indianapolis, IN

It was ninety three degrees outside and they told me people didn’t work on the weekends but when the person did end upcoming they said they did work on the weekend. I would not take the warranty if they gave it for free.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Aug. 27th, 2020

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Verified Customer

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Janet Millersville, MD

They take care of everything. They come around and take care of it. I get a lot of toilets clogged.

5 years ago

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SG North Richland Hills, TX

Bad reputation with contractors, not wanting to pay fair rates, which results in poor quality or inexperienced contractors

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 4th, 2020

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Verified Customer

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Craig B Freeman Jacksonville, FL

My AC went out on a Monday it did get fixed until the following Thursday. It took over 10 to get it repair during the month of July in Florida.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 3rd, 2020

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Kary Fowler

I am able to have items repaired versus paying for someone to come out and do nothing.

5 years ago

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cynthia oxley

time between claim is placed and repair is done is long, possibly due to service providers in this area are few

5 years ago

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Charles

service work is really excellent, when a cash offer was made in lieu of replacement of stove, the $ was way lowent

5 years ago

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Susan Wilson

Very nice people, always very helpful, use quality contractors. That is very important to me.

6 years ago

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Thomas J Kloch

Submit claim for AC. Thermostat found defective by CHW tech. Claim rejected as 2 zoned system. Submit appeal and given Julia S as case manager. Called 4 times since July 6th, left message. No return calls.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Verified Customer

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K. Lohmeyer

The service was prompt and the rep was friendly and resolved the issue quickly.

6 years ago

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Irene Cilino

. I have required their help a few times. The company is very quick and efficient

6 years ago

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Victoria Wingedtt

They can't keep track of work orders & just show them as complete whether they are or not.There is no way to communicate except online, but there website is not set up for such communication.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Verified Customer

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Tami Stubblefield

Got immediate assistance and both issues fixed 1st time and fixed plumbing 2nd time!

6 years ago

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Tamaika Osby

They are nice,Fast and dependable all the tech that's been out to my house have been intelligent

6 years ago

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Bill

Very professional and quick so I like them. It is one of the best warranty companies in Ohio.

6 years ago

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Deidre

My most recent experiences have been horrible. They have been nonresponsive to my claims. I have been trying to get a claim for over a month.

6 years ago

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Verified Customer

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Ronald Tawanda

I like the service and the contract. It is better than American Home Shield. The work gets done.

6 years ago

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Henry

They don’t give a lot of options. I haven’t be able to get in contact with anybody when I have a real problem. Everything is completely online.

6 years ago

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Verified Customer

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Ted

Needed a refrigerator replaced and they didn’t make it happen in time. It took forever to get the replacement. It was the worst experience I’ve had with any warranty company. The need to be shut down.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

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Kshikau

It works, though it takes several hours to get a call back regarding claims, it takes about 24 hours.

6 years ago

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Matt

Very responsive to claims and the times they have sent people, they were experts in their fields.

6 years ago

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Verified Customer

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Bonnie

We like the price of what is offered and they seem to get somebody out here as soon as they can.

6 years ago

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Verified Customer

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Meher

Efficient, fast. Called them and service person came eight days. I am happy with them so far.

6 years ago

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Brad And Lori

So far it has been pretty helpful, one thing is not quite resolved yet but overall it is a good thing to have.

6 years ago

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Verified Customer

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Billy R. Coleman

One claim I’ve had and they communicated very well and took care of the problem.

6 years ago

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Charles And Shirley

When I called, they answered. When the dryer went out, they could not fix it so they replaced it.

6 years ago

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Elizabeth

They find somebody to come quickly to fix things, that is why I really like it. Customer service could be more patient.

6 years ago

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Verified Customer

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Susan

I always get the best service. The work was done by a professional in a timely manner.

6 years ago Edited January 10, 2024

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Verified Customer

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Carol

They’re quick to answer claims and I am not forced to make phone calls to get work done.

6 years ago

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Verified Customer

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Deepak

Good warranty because it is prompt service. It covers all the things in our house.

6 years ago

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sally youngblood

Awesome service, fast and efficient. Had my issue completely resolved within 48 hours

6 years ago

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Clynton

Everytime I call them they always on top with all my requests the next day or two days.

6 years ago

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AS

CHS seems to have better contractors than AHS; however, a major difference is that CHS caps their authorizations for service requests.

6 years ago

Choice Home Warranty Reviews