Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

4 years ago

check_circle

Verified Customer

star star star star star

Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

4 years ago

check_circle

Verified Customer

star star star star star

Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

4 years ago

check_circle

Verified Customer

star star star star star

Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

4 years ago

check_circle

Verified Customer

star star star star star

Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

4 years ago

check_circle

Verified Customer

star star star star star

Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

4 years ago

check_circle

Verified Customer

star star star star star

Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

4 years ago

check_circle

Verified Customer

star star star star star

Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ron Ragon Sedgwick, KS

Did not approve replacement squirrel cage that was warped and out of balance, said it was out of balance due to being dirty - it wasn't? How can a warped squirrel cage be a "regular" maintenance item?!?!

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

4 years ago

check_circle

Verified Customer

star star star star star

Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

4 years ago

check_circle

Verified Customer

star star star star star

JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

4 years ago

check_circle

Verified Customer

star star star star star

SOHN HAMILTON Stafford, VA

Nothing but satisfaction. Fast, responsive, and has satisfied all of my concerns.

4 years ago

check_circle

Verified Customer

star star star star star

fran l grossman

fast solutions to my issue- my ac was non fixable and they sent a great person to fix it fast and quick- no waiting for parts either- just a day or two and I was all done

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

4 years ago

check_circle

Verified Customer

star star star star star

HAROLD E. DENNISON Albuquerque, NM

Claims process has been smooth and easy. Always sends competent repair personnel

4 years ago

check_circle

Verified Customer

star star star star star

Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

4 years ago

check_circle

Verified Customer

star star star star star

Felicita Feyerabend Rio Rancho, NM

When I called for my refrigerator. They couldn't fix it so the got me another one.

4 years ago

check_circle

Verified Customer

star star star star star_border

Beverly Johnson Cordova, TN

Good work done with changing of locks. One door the lock was changed but the closure mechanism did not latch.

4 years ago

check_circle

Verified Customer

star star star star star_border

Mandell Greene Wilbraham, MA

The warranty program has generally worked as advertised. Had trouble finding a plumber for one service call.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Melvin Seiden Grayson, GA

Have waited by my phone for dispute mgrs to call me at the scheduled time.. They never called re oven which is still not working.. Unacceptable e

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Renee Kleinjan Florence, AZ

Sold our home and didn't receive much of a refund as compared to the upfront money I paid and the length of time we had the policy.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Lynn watkins Birmingham, AL

I had to pay 85.00 to fix fridge, which was no problem, then called them but to fix again, still not fixed and they want to charge me again.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Cheryl Field Dallas, TX

My AC is not working. I notified them on 6/20. They are not coming until next Tuesday. It is extremely hot and the delay in getting my AC working is not acceptable.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Virginia Beach, VA

Wish I could rate an "0". Slow response time, no callback only after having my heating/ac unit fixed by me and choice warranty contractor causing the damage not due to weather or age.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Daniel Clayborn Kansas City, MO

Both situations that I have had, the system would not approve the correction of my issues. I am still out $250 that was approved to assist me with the payment, however, I still have not received it.

4 years ago

check_circle

Verified Customer

star star star star star

P.A. Gray Munster, IN

I've had only one occasion to need to use the warranty. The service was done in a timely fashion.

4 years ago

check_circle

Verified Customer

star star star star star

Thomas Martineau Tallahassee, FL

I've submitted three claims this year and have been treated fairly on all of them.

4 years ago

check_circle

Verified Customer

star star star star star

Stacy Cypress, TX

They have never let me down so far any kind of repairs for my plan,tech always helpful

4 years ago

check_circle

Verified Customer

star star star star star

Anil Chorey Livingston, NJ

Very easy submit claims. I would like for them to improve on time it takes to assign technician.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Teresa Valdes Mira Loma, CA

New to the company. However, when I had to call for the first time, I was very satisfied.

4 years ago

check_circle

Verified Customer

star star star star star

June Cross Portsmouth, VA

My claim was Holden, very well, it made me feel like I was getting great service!!

4 years ago

check_circle

Verified Customer

star star star star star

RK Thomas Tomball, TX

The company goes out of their way to help instead of giving you a BS reason why they cant you.

4 years ago

check_circle

Verified Customer

star star star star star

Peggy Hayse Canton, MI

My repairman was very knowledgeable about our air conditioner, and what the problem was.

4 years ago

check_circle

Verified Customer

star star star star star

Fred Simon Evergreen, CO

Our wall oven could not be repaired and CHW gave us a prorated amount to purchase a new oven

4 years ago

check_circle

Verified Customer

star star star star star

Dennis Walker Bridgeton, NJ

Emailed a appliance repair needed and within less than 24 hours we had repair man at the house

4 years ago

check_circle

Verified Customer

star star star star star_border

Christine Battista Aurora, OH

Choice Home Warranty is wonderful!!!! The people they send out are so polite & helpful!!!! No problems at all!!

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Jeannie Simpson Beaufort, SC

The appliance repair guy was out over a month ago and said he had to order a part. I haven't heard from him or Choice about this

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Maria Mabank, TX

I had to replace my hvac system. Remembered the day after the replacement and choice would not talk to the repair company and share the cost.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alta Mercer Wake Forest, NC

My second claim still is not done, and I'm getting a runaround from the repair company. Nothing is being done about it!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Glenda Puckett Statesboro, GA

Service tech was sent out. Motor replaced on dishwasher. Still doesn't with correctly. Have filed a second claim. Haven't heard back yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 30th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Chavez Inverness, FL

Adds state repair or replace. After paying twice for repair and waiting several weeks for repair that was not none and staying home expecting service, then tey say it cannot be repaired.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Bob Sobule Columbia, MO

Terrible customer service, they will look for any reason to deny claims, they don't work well with outside network contractors even if they don't have an in network contractor. Stay away!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

Choice Home Warranty Reviews