Choice Home Warranty Reviews
9.4
Overall Score
Vicente DANIEL Hollywood, FL
We are with CHW for years now . I would recommend this warranty company without hesitation because of their Custumer service and vendor choices . Always happy ! Thanks
5 years ago Edited February 23, 2022
T E Sherman, TX
I wish you could rate zero stars! One star is a compliment for their horrible customer service, vendors and coverages. I truly believe they hire vendors that will lie for them. There have been several times the CHW denied a claim. Most currently I had a pool pump issue. The vendor NEVER showed up but told CHW my pump quit working due to a power surge. My pump is running but not properly. In the claim section on CHW's website it says I was approved for repair. Thankfully I took a screen shot of that. After contacting a case manager, it was removed from their website. They do anything and everything so they will not have to pay for repairs. Do NOT get suckered in to using them. I can promise that you will regret it if you do.
5 years ago Edited December 30, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Aug. 10th, 2020
Driss Cherrat Phoenix, AZ
My AC was working on and off when I filed a claim to get it fixed. When the service guy showed up the AC was working. He couldn't figure out why the unit was shutting off with the house temperature still high. He at first thought the condenser was overheating. Recommended to hose it down if the problem happens again. A day and a half later same issue accrued so I turned on the hose 10 minutes later nothing. Couldn't get it to work. I called Choice and reopened the claim. Same guy came back furious cause he wasn't getting paid second time he said. This time the AC was off. As in not working. Checked few things and said the only reason he could think of is electrical but he couldn't say for sure. So he recommended to change the board, transformer, and the thermostat. I said that thermostat is less than a year old and it has been working fine. Nonetheless he still couldn't tell me for sure if all the above is replaced the unit will properly work. So ofcourse after he submitted the report to choice they refused to pay for it. I asked him what it would cost out of pocket to get it fixed was about $500 and again he couldn't guarantee the unit would work properly afterwards. So I am very upset with Choice home warranty at this point not only for refusing to get it fixed but also for the level and the incompetent representative they sent. I will not renew my contract with them nor recommend them to anyone.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Aug. 10th, 2020
Naz durrani Baltimore, MD
My AC stopped working I’ll call Thursday morning to file a claim they set me up appointment for Monday so I have to wait five days for the technician to arrive I’ll call back to speak with a manager and sales representative said the manager don’t come
On the phone he will email them to call you but they never did.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Aug. 10th, 2020
Valerie Chinn Peachtree City, GA
This company uses pressure to get you to pay in full for the warranty and when you have a maintenance issue, they will send out a repair person and NOT cover the repair. My AC repair should have been covered and instead of paying the $65 co-pay, I had to pay $175 over and above the $1176 paid for the warranty. I appealed the denial and spoke to two different case managers and even when they saw they wrongfully denied, they stopped responding to emails and phone messages and never called back. My claim was escalated multiple times but no response. This is a rip-off. I don't know how they are in the number one spot for best warranty company.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.
Aug. 10th, 2020
Katrina Lampe Clearwater, KS
I am disappointed with the lack of communication and consistent run-round we are given by this company. We have to Ben over backwards for help, even then they don't even attempt to uphold their end of the deal and attempt to force us to pay for all of the recent expenses with our sewage pipes. Ultimately, I have decided that when our policy expires we will not be renewing with CHW.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Aug. 10th, 2020
Oscar Steele Atlanta, GA
Choice Home Warranty has an good reputation with me regarding small quick fix claim issues. That can not be said for large claim issues. It took 21 days and $1,675 to replace my AC system that was covered under my home warranty. Unacceptable !!!!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Aug. 10th, 2020
Kiran jonnalagadda Tucson, AZ
chocehomewarranty.com stop lying to customers
I have been with chocehomewarranty.com for last couple of years. My AC stopped working on Friday night all of a sudden. Raised a claim on Satruday morning. Waited till Sunday and Choice HW was not able to get me the technician. When I checked they asked me to get a tech and do reimbursement process. I got the tech who work with ChoiceHW with the references from my friends. Tech came and looked at it and submited the workorder for repair. Choice HW rejected the workorder and mentioned abnormal usage (Not sure how AC can be used abnormally. No Hurricane or no Earthquake no power issues). Asked for an appeal. I have raised an appeal and imagine appeal takes 7 business days. This is rediculous. On Arizona on Aug 1st/2nd/3rd without AC when the temperature is at 114 F. Imagine the situation. I called Tech and have him on conference with ChoiceHW, Tech asked the agent directly please stop lying to customers. It is a normal usage and system failed and leaked the gas. No response from Chioce HW and they can't do anything but wait for appeal to be handled by case manager.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Aug. 4th, 2020
Evelena Carter Virginia Beach, VA
I was not informed that not everything on my refrigerator was not covered until I called about my water filter being stuck and was told that it was not covered and also that my stand alone freezer was not covered . I really was disappointed. I had just told 2 people about your service and how please I was about it.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement .
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
Aug. 3rd, 2020
Kenneth Durden Atlanta, GA
YOUR last few company have been much better which moved you up 1 star good techs help online needs better training and getting info out to the customer,but ur recent increase during this crisis not good for business but like say NEW YORK TRAP!!!???????
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Aug. 4th, 2020
Cami Kennedy Pocatello, ID
Had two experiences and both were horrible they were supposed to replace my washer instead they didn't even give me half the price of my washer to replace it, which took me about a month to get ahold of my claim representative and then I still only got not even half of what it would take to replace my washer. Which they State they will replace it with a similar make model capacity and efficiency which is definitely not true complete frauds. then I had a plumbing problem took over a month and a half to get a technician here and then when I get get a technician are they had to come out three different times because choice warranty was either not open or would not answer the phones to authorize the work to be done I lost 5 hours of work because of this. Definitely do not recommend them.
5 years ago
Reply from Choice Home Warranty
Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Jul. 31st, 2020
Gloria Chicago, IL
The service from the technician was good. He was most professional. The problem came whemoney overall!n He said I needed a new water heater and Choice said I have to pay $375.00 for it.
Why did I pay $42.00 monthly for a service and a service fee of $65.00 to have to pay more money for a water heater. I would done better to keep my $42.00 monthly and buy the water heater outright when it broke down I would have spent less
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Aug. 3rd, 2020
Leanne Martin Martinsville, VA
I like that the website is user friendly and that I get daily email updates/communication. I dont like that I had to do the reimbursement option because they were unable to find a technician to come to my house. I haven't been reimbursed yet, so I'm unsure if this company can be trusted. If I get reimbursed, the rating will go to a 4.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Aug. 3rd, 2020
Mr. W. Spring, TX
IGD Plumbing did not do the job correctly and I still have a problem. I paid money to this company and my toilet is still not right.
1. Initially Mario was scheduled to come 12-4, then I get a text at 9:54 while I was working online in a zoom that he was on the way. I moved my work around to meet the appointment.
2. Once Mario arrives he doesn't have foot coverings so he tracks germs (during a Pandemic, no less) from outside into my house. I then explain to Mario that the toilet intermittently flushes.
3. I walk him to my bathroom and it takes him 3 times to get it to flush. He flushes it 4 more times with success. He then says there's no problem with the toilet.
4. I said, it didn't flush the first 3 times you tried.
5. He further says that the problem may be due to me flushing wipes down the toilet. I don't put wipes down the toilet.
6. He says he can't do anything because there's no problem. I told him it's intermittent and the flush valve stops too fast sometimes causing it not to flush.
7. Then he says it's the Mayfield's brand of toilet. He refused to adjust or replace the flush valve as it was still the old from the repair last week.
8. He came in with no tools to work and no foot coverings which was entirely different from Nasko last week. Nasko was professional and came ready to work; Mario was not he came in with nothing.
I refuse to argue with a company I am paying money to.
9. After he left, I went to flush the toilet and it didn't flush as I had to hold the lever down to get it to flush.
I am not pleased with the service call and my issue has not been corrected. Choice Home Warranty needs to choose better contractors as this company does not have a good rating with the BBB.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We will contact you directly to provide further assistance.
Jul. 31st, 2020
Lettie Berdion , TX
I think there is too much time between a repair being confirmed to the time it's actually done. I had an AC problem that even though it was approved took almost 2 months to get fixed! In the MIDDLE of summer with 2 babies in the house!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Aug. 3rd, 2020
James L Johnson Dallas, TX
Someone should look carefully at the claims when they are called in and to make sure the claim items are covered. Clients like myself don't like paying the service charge fee to find out the item was not covered; especially when I explained in detail the problem This same item are covered by all other home warranty companies.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.
Jul. 31st, 2020
Luis DeLeon Salt Lake City, UT
I like Choice Home Warranty, they have a good service online but not a very good one by phone. Sometimes they take a little longer to respond to your claims. But in general, they are OK.
5 years ago
Jacquelyn Weaver Yonkers, NY
Choice Home Warranty is very good. I had some appliances that broke down and i was able to get through to CHW right away. They often have specials which is very good.
5 years ago
Bill Georgetown, TX
CHW responds in a timely and professional manner each time I log a claim. The technicians they send our way are thorough and efficient. This is a service every homeowner should consider.
5 years ago Edited January 10, 2024
Mike L. West Lafayette, IN
The personnel that I work with are always very professional and treat me as if they are sincerely concerned with my problem. The system is very efficient and I’ve yet to be disappointed.
5 years ago
bill drinkwater Freeport, FL
It was very easy to submit my claim and was explain what would take place and in order. Used the call back system and was called back in a very short time.
5 years ago
Kristi Ribar ,
I like their quick response, and keeping me updated during these crazy COVID-19 times. I like they continue to look for a technician to help with the problem
5 years ago
Connie Sales Sikeston, MO
We just bought a new home and purchased the home Warrenty. We had our air conditioning go out and have been trying for a week now to get the air conditioning replaced. You couldn’t find a tech in our area so I got one and they have sent you several bills for the replacement of the air conditioning condense. The unit is unrepairable. They have broken down the prices and they keep asking for more. Your reps need more training and they don’t know what their talking about. I will never refer anyone to buy CHW. I am going to tell the realtor to never offer your service to anyone buying a home. Because all you get is the run around. The realtor brings you a lot of business.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 28th, 2020
Douglas Cooper Greer, SC
Choice Home Warranty takes your premiums and than goes out of its way to avoid having to fix anything per the contract. Every time I've called CHW to get an appliance fixed, its been a nightmare. My most recent experience was calling CHW regarding an ice dispenser not working on June 26, 2020. They sent a technician out on July 1, 2020. The technician came to my house with no tools and sent CHW a diagnosis. CHW approved the repair work, but could not get back in touch with the technician. I finally reached the technician who told me that he only came out for the service fee and that CHW reassigns the claim when they can't get in touch with the technician. So basically, CHW sent a crook out to my house and clearly does not vet the technicians they use. Noone from CHW ever called me regarding not being able to get in touch with this technician or the timing for the repair. I spent hours on the phone with numerous CHW people and all they wanted to do was reassign the technician and for me to start from square one three weeks after the claim was filed. CHW reassigned the technician that was to come out on July 22, 2020. I looked at the reviews on this new technician and noticed that the reviews were horrible. One of the CHW customer service people admitted to me that CHW does no vetting of technicians. When I brought the horrible reviews to CHW's attention they reassigned the claim. A new technician came out on July 24, 2020. The technician performed another diagnosis and said that he submitted the request for repair to CHW the day he came out. On July 25, 2020, I received an e-mail from CHW indicating that the original appointment date with this latest technician was cancelled and that CHW was going to reassign the claim. I called CHW and told them that the e-mail made no sense because the technician had already come to my house the day before they sent me the cancellation notice. After calling CHW back numerous times, a CHW manager told me that the technician that came out doesn't have the tools to fix the ice dispenser and that they never got a diagnostic from this technician. CHW lied to me because the technician knew what parts needed to be replaced and submitted the diagnosis the day he came to my house. A month later, CHW wants me to start at square one again or their real preference/goal is to get me to find a technician myself and than try and get reimbursement from CHW. This is CHW's typical mode of operation. They frustrate customers to no end, they make you take off work numerous times, they consistently lie to their customers, they, they make you call and sit on hold numerous times and they try and get their customers so angry that the customers will take the last option of taking responsibility themselves for the repair and than trying to get reimbursement from CHW. Anyone that has tried to get reimbursement from CHW knows what an impossible endeavor that is. CHW is the most incompetent and corrupt organization that I have ever dealt with. I believe they view the class action consumer fraud lawsuits as just the cost of doing business. CHW's philosophy from the CEO down is to get the premiums and than do as little as possible to address claims. This is evident from the incredible number of customers that have had the same experience as me. CHW is clearly in breach of contract and we should have millions of their customers file a consumer fraud class action lawsuit, similar to what has been done in Arizona and New Jersey. We should also call the newspapers and television stations and do a social media blitz to make everyone aware of CHW's fraudulent practices.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Jul. 28th, 2020
Edward Hidalgo Johnson City, TN
I was told you would replace my appliances as needed. My microwave has to be replaced and you sent me an insulting offer of $169.00 to replace my microwave. So I pay the tech $65.00 for the visit, and you offer me $169.00, so the bottom line is you are offering me a net of $104.00 to replace the microwave. Where can I find one for that amount of money? Bad way to start a relationship that your salesman sold me for 5 years with one free year for a total of 6. I contacted the salesman, and he said he would look into it, but nothing yet. NOT IMPRESSED! AARP recommends you. I will let them know to look again and tell them why.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jul. 28th, 2020
David Calhoun Salisbury, NC
Had my air compressor go out in my air condition just recently during the hottest time of the year. They could not get a provider out to my house. So they asked me to do reimbursement. Reimbursement process does not work very easily with choice warranty. I was with first American before choice and they were very good to me at reimbursement. However they never made me jump through so many hoops and hurdles for reimbursement. The service provider I got was not very familiar with warranty companies at all. He didn't even know English very well. However he was a very good technician and handled my problem thoroughly. Every time I called choice for them to help me hand key my reimbursement request. They gave me a lot of useless information. I have called and they continue to call my compressor in my AC unit a condenser. I have taken countless pictures and giving them countless information. They even have the technicians phone number. I have yet to get reimbursed or even acknowledge for reimbursement. I have not use my warranty that much with choice. Unfortunately they cannot get providers out to my house. I've had a plumbing issue for over a month now. It is still ongoing with my plumbing issue. I fixed a roof repair myself which I did not place on Choice warranty's reimbursement plan for $400. And when I had my septic tank cleaned out I had to pay over half of the fee. So so far I am very disappointed in choice. They do not get providers out to my house. And I have had a lot of difficulty with the reimbursement process. They have not been as good of experience as First American Home Warranty. I am very seriously thinking of legal action if they do not reimburse me soon. I'm also thinking of reporting them to the Better Business Bureau. Choice does not come through like they say they do.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 28th, 2020
Cheryle Johnson Roswell, GA
The tech listed many things that contributed to the demise of my hot water heater but because of one thing on the list which was most likely the result of the other things in the list my claim was denied. This was not the cause of the problem which made it unable to be repaired and the need to replace but gave the excuse to deny replacement. I’m sure in most instances of failure that an increase in pressure is a result of the real factors that caused the breakdown. The increase in pressure clause gives Choice Warranty a guarantee of never having to replace a hot water heater. I am totally disgusted by the way this has been handled from start to finish.
I went four days without hot water and a room of wet carpet with no concern by this company. I got the distinct impression from the tech that checking pressure was the first thing on his list of required things to do and tho there were a lot of major problems with the heater this was the one thing Choice was concerned about. I now understand why.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage on the Choice Home Warranty website, under user agreement.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage on the Choice Home Warranty website, under user agreement.
Jul. 28th, 2020
Ibrahima Boiro Washington, DC
CHOICE home warranty back or believe their contractors over theirs customers.
When they send a contractor for a claim, the contractor do right or wrong ,when you customer you report the contractor to them, they will not believe you they believe the contractor.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jul. 27th, 2020
Richard Gower Pasadena, TX
Other than you always have to go to arbitration to get the appliance replace at the value you need to replace with a like item your customer service and your service providers are all above average.
5 years ago
Tom Manning Mineral Ridge, OH
Choice always gets the job done. That being said, sometimes the time for the actual service tech to arrive may be a little long. When I have had to have appliances replaced, I felt that the amount for replacement was fair
5 years ago
Antoinette Philadelphia, PA
Since I have been with them I have had 4 services done 3 of the 4 people they sent to my home was excellent but it was one that I wasn’t happy about but after putting up a fight with Choice I was able to get what I needed replaced. The Customer Service part when you talk to then online they act like they can’t tell you anything but when you call on the phone they are better and you can get the answer(s) you need.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 28th, 2020
Sam Las Vegas, NV
Jessie was very informative and helpful as to why i should switch from 1st American to Choice.Home Warranty. Service, price and coverage were factors in my decision.
5 years ago
Lenyta Kimbro Gaithersburg, MD
I have difficulty reaching you by phone. When the 2nd plumber you assigned came on 07/21/2020 he could not complete the job because his company could not get approval from you by phone to complete the job. I am still waiting to hear whether or not they have heard back from you.
My opinion of your company has dropped with each claim I've made since signing on with you.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been approved for repair on 7.22.2020 .
In a recent review of your claim, our records show that the claim has been approved for repair on 7.22.2020 .
Jul. 27th, 2020
Carl Big Sky, MT
Although the technician who came to our insured (rental) house did an excellent analysis and we would hope to have him serve us again if needed, I did not meet him as we are traveling.
I give CHW low marks because your history on calls to my three insured houses has been very frustrating in several cases. CHW has a track record of getting out of responsibility for major repairs or replacing anything. Your approach is to have the tech try to find anything that will give your (CHW) a chance to opt out of responsibility.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 27th, 2020
Erica Lloyd-Kinchen Zachary, LA
Excellent AC repair service man. He fixed my issue fast and explained everything I need to do to keep my central AC running smoothly through out the summer months.
5 years ago
Charles Bonfadini Pueblo, CO
Initially we were disappointed with the initial reimbursement for a new dishwasher but after declining it and working with a casemanger, that changed. They were receptive to our questions and treated us with respect.
5 years ago
Donna Phillips Kings Mountain, NC
when they say if it can't be fixed they will replace it is untrue, what they offer is a token $300 towards a new washing machine, or I could wait how long for them to replace it and at that price I was afraid it would be used.... Tell me where I can find a new machine for $300 not around here....it cost me $758 with tax and hoses, so I am out $458 of my own money even though I have a policy that I pay into every month....what's the point?
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jul. 23rd, 2020
jerry Forest Lake, MN
I selected the option of selecting my own technician and got my repair done
as soon as possible considering it was a weekend. Now if I get my payment
from Choice in a timely manner I will be very pleased.
5 years ago
Margaret Hilles Milan, MI
Our air conditioning went out 7/4 weekend . I tried to contact by phone on Saturday and got put on hold. The next day I tried again and was told to go online and place the claim. I did. I got an email telling me they would set up a repair. The next day I got an email saying they had no technicians in our area and that I should find my own technician and then file for reimbursement. I asked what that meant. They said to go to the reimbursement section . I did. It told me to get my own technician and then open the reimbursement section . I got the repair done and went to file for reimbursement . When I opened to do so, It Informed me that I had not followed the right procedure . I was to have the technician , come, take pictures of what needed done, and wait for approval . They should have told me that in the beginning , when they told me to get my own. Now they refuse to pay and they will not respond to my calls or emails.
I purchased this warranty so I did not have to handle these situations. We are in our 70's and both are partially disabled . Any suggestions would be appreciated . Thank you.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jul. 21st, 2020
NATALIE CASSELL Virginia Beach, VA
Just wish we could have gotten someone to take care of the leak sooner. from the original contact about the problem. They did help get the problem resolved...thank you
5 years ago
kgeller67 Wilson, NC
I was a previous customer and purchased a new home that we decided to purchase a home warranty with your company again because we had such a great experience with.
5 years ago
Andrew Walter Charlotte, NC
Service provider delayed repair 5 days after serive call. Once onsite visit wa completed a part was needed. Told part would take 3 days to arrive, I found part on amazon to be delivered within 24 hours. 7 days from my initial call air conditioning still not working. Not expected to be fixed for 72 hours 9 days+ since service requests . Not happy with warranty service!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jul. 21st, 2020
Maris Ross Las Vegas, NV
The a/c company (DISCOUNT AIR CONDITIONING) was great ! The technician ANDREW knew exactly what to do and instructed me on filters for my a/c ! I am beyond pleased......
5 years ago
Jesse M Lewisville, TX
I feel like Choice Home Warranty (CHW) tries to 'weasel' themselves out of paying for things. I will start with the 1st claim on our disposal. The disposal went out and it was approved, but for a lesser valued one. We had a .75hp disposal and choice only provided a .50 HP, despite what the sales person stated when we first signed up. (that we would be replaced with equal or greater valued one). If it wasn't for the technician that came out and eating up the extra cost, we wouldn't have been replaced with an equaled one. My second claim, is concerning my AC unit(s). CHW appears to try and weasel themselves out of a major cost of fixing the unit with claims that 'it was pre-existing, not installed properly, not covered, etc." take your pick. Basically, the only thing they will cover is if the unit is pretty much low on Freon. I will not recommend CHW to my worst enemy. The only good thing about CHW, is their customer service. They are very responsive and get someone out to you quickly, but be prepared to fork over money if you it pertains to your AC/Heating unit(s).
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage
Jul. 17th, 2020
Marian Darrough St Louis, MO
Kitchen sink was stopped up, called in Sunday or Monday, plumber came out Thursday, . But he was here on time, wore a facial mask, the whole time he was here, which I really appreciated.
5 years ago
vanessa loredo League City, TX
Amazing customer service!
The nice guy who called me to set up my warranty was super nice and helped me choose a great plan compared to my previous one.
5 years ago
Susan Rogers Murfreesboro, TN
The two technicians they came to my house we’re very respectful very professional and very intelligent because I didn’t take them long to figure out the problem
5 years ago
Dennis K Copperas Cove, TX
I called in a problem with my air conditioning one evening (during a very hot spell) and by early the next afternoon everything was fixed and cool again, thanks!
5 years ago
Patricia Winston Vicksburg, MS
The technician was awesome. He was knowledgeable and very professional. He said that I would be hearing back regarding the leak in my system. I have not heard anything. Additionally, the unit is not cooling consistently. When can I expect to hear of the resolve for this issue?
Best regards,
5 years ago
James Las Vegas, NV
I call Choice on Sunday regarding an air conditioning issue they sent me an email on on Monday and said that a technician would arrive at my house between 3 PM and 8 PM on Tuesday no one showed up I had the check ready but no one showed up I called the independent technician and they said oh we’re sorry will get to you on Saturday morning at 7 AM is that OK what choice do I have I said yes please come it’s 100° every day but I could wait until Saturday
5 years ago
