Choice Home Warranty Reviews

We liked the speedy scheduling service as well as the successful repairs that were made in a timely manner. We are so glad to be a customer of Choice Home Warranty’s.

They are very unresponsive. I had a refrigerator issue with the filter and ice maker. They told me it wasn't covered because there was a recall. I never got a recall notice. The repairman told me to continually defrost the ice maker on a monthly basis and use pliers to change the water filter. Unacceptable! More recently, dishwasher buttons were not working. They sent a repair man the next day, which was good. Without asking me which was bad. But I called the repair man to come which he did. He told me he would have to file a request for a new button unit from Choice. That's the last I heard about the issue and that was over two weeks ago. I contacted the repairman and told him I had not heard from Choice had he? He said he would look into it in the meantime I have no communication from Choice as to whether they are actually going to cover the replacement of the buttons. This also is unacceptable. I paid a lot of money for this insurance. Their people don't communicate and they are rude. It's not what the salesman told me he was selling me when I bought a three-year contract. I will not sign another contract.

After experiencing 2 claims, the first one denied once plus an appeal (stated it was a pre existing condition which it obviously wasn't. Then a couple months later my dryer was progressively taking longer to dry my clothes (duct cleaning) so I put in a claim and it took 2 weeks and they finally sent an email with a vendor scheduled to come out. I called the vendor as per their ask to confirm and he was great and corrected the issue which was a duct cleaning that was needed. I paid him the $85 service fee and he left. A while later he calls and says that Choice will not pay him, so I ended up calling and getting to a supervisor and they assured me if he called back in that he would get paid. Well he called back in and after getting hung up on by the rep 4 times he got through finally and they argued and said that he was not the correct vendor and they would not pay him. It was a mistake on my part for evn choosing this company and will not recommend them.

The only thing I disagree with them so far is that I had a plumbing issue. Everything was backed up, but according to the agent, the system had not assigned a contractor to my case for almost 15 hours. I was told they didn't know how long the wait would be, and that I could hire my contractor and get reimbursed. I only got reimbursed a little over 1/3rd.

I liked the technician that provided the service. The prior warranty company had "human/live" customer service, and the claim was responded to the same day. and dispatched the following day.

Most of the repair companies that they use are sub-par, some are flat out incompetent. Although I've gotten most covered, it's like pulling teeth. They also replace broken items (if your so lucky to have the claim approved) with the cheapest parts they can get away with. Our first claim was our air conditioner. It was denied, we had to jump through hoops to finally get it covered. Another claim was our under cabinet ice maker. They sent 5 companies out to try and fix it, finally they just paid us for a new one...the problem...they only gave us $400 to buy a new one...the cheapest ones are in the $1500-$1700 range. My final straw was when our heater went out. The company they sent out was completely incompetent. Their diagnosis was a surge caused a blower motor to fail. Surges are not covered. The only problem, I have a whole house surge protector and a surge protector on the unit itself. I had my HVAC company come out to look at the unit. There was no surge, in fact the motor was still spinning, it was the module that controls the motor. When presented with the real diagnosis, they still denied the claim. I would highly recommend another company, although I have heard they are pretty much all the same. If you do plan on going with this company, plan on being with out your system (whatever that may be) for at least a week! With this last claim, I was with out heat for nearly a month before they denied my claim. My first claim was also around a month before I got it fixed. So, if that happens to be your A/C or heat and it's in the middle of summer or winter...

What I liked about my ice maker repair, is the guy was diligent trying to find the leakage issue. He pulled the fridge out to look in the back and found a cracked tubing. He replaced using the material the previous guy left. What I didn't like about this repair, it three attempts to finally get the ice maker fixed.

I liked the service man who reviewed my loss. I disliked how slowly the company responded to my urgent need. I'm 86-years-old. My wife is 93-year-old and needs my help. We need to refrigerate medicines. The company treated my claim for a failed refrigerator with disregard. Be aware... damage caused by power surges are not covered in the service contract!

During our last service call, we were deemed to need a new refrigerator. The refrigerator we had was a nice Kenmore with the icemaker. While they did except the replacement, they only wanted to give us about half of what it cost to buy a new one. And then you have to wait 15 to 30 days to get that. I don’t know about anyone else, but it’s hard to live without a refrigerator. And I thought a home warranty was to help you in these unexpected times. It would be better to save your money in a savings account so that when you need a refrigerator, you can actually buy it and actually replace it. They wanted to give us about enough for a new mini fridge. I will not use them again. And I would never recommend them to anyone.

Unlicensed contractors were sent out to our place for claims, to include one person who showed up in a black spray painted van, their family name spray painted in white on the side, with a busted windshield. Our boiler hasn't worked since September and due to state laws requires a licensed plumber. Lot's of unlicensed companies that can't afford to wait for reimbursement have shown up, all say the thing needs to be replaced. Local companies warn AGAINST doing reimbursement with this company saying that if you go that route they have never heard of a client being reimbursed. Apparently they have settled from what I understand online fraud complaints with several states attorney generals and have several more that they are expected to settle. Also we were told that there is no time limit that they are required to act in and that if our pipes burst due to their inaction for going on four months that they have no liability. As a disabled veteran, I would heavily recommend that you avoid this company, and any real estate company that sells there services. Look at the reviews listed, the good ones are almost solely from dealing with their sales staff, not the service side of their company.

Be very cautious. I renewed, I’m regretting it. This company is giving me the run around behind replacing my A/C unit. As I type this, they literally resend me the same email asking me to approve a service their own technician said would not fix my A/C system, they’re giving me and their technician the run around, he asked for paperwork to be sent so that he could fill out t what was needed to replace the system, he is still waiting. It’s going on a month without my A/C. Also, this company denied my water heater claim and I am still waiting to be assigned a claims specialist because I disputed their reasoning. They claimed they serviced a water heater they never serviced, in fact, they denied the claim under the old contract and I had to pay a company to replace that water heater at my own expense. I’m under a new contract, that water heater they claimed they serviced, is not a topic of discussion because it’s not the water heater I filed a claim on a new contract. They are very shady, oh, and you will more than likely have to pay more than your deductible if they fix or replace anything. As a matter of fact, you will get denied on things and have to hire someone to fix it. Always keep your receipts, they will ask for them if you file a claim again on a system they denied fixing before. Heck, I’m still waiting on them to fix my dispenser for my Ice-maker on my refrigerator, that claim is several months old, they sent the tech the wrong part, and I’m still waiting to hear back from that. Be very cautious. No one should be a victim of faulty business practices and a company willingly trying to get you to cancel the contract so they don’t have to complete their contractual obligations. I’m a disabled vet, and paid my contract in full due to limited resources. I am regretting that decision, don’t be fooled by the people saying it’s such great service. Their rep really sold how they had gotten better since my first contract, it looked promising at first, but then, the same old thing. When it comes to replacing things like I mentioned, be prepared. Be careful, seek wisely.

I was told by my brother in law to get this warranty. Everything was good till my central ac went bad in the middle of July when it was 95-105 in the house with a 2 disabled people, diabetic, 87 y/o elderly who can't walk. That's when you realize not helpful at all. They told me to go get my own company because Blum management who took the job kept canceling. Mom had a fever almost passed out from the heat. Top it we lost electricity so didn't have fan either. I begged CW to get me someone sooner but no one helped me. Every person I spoke to was rude nasty attitude. I tried to get my money back & was giving me practically nothing back. I begged for my mom but they were all heartless. I called several times with no response. I was on disability & just went back to work still sick. At least I got to go to work but my disabled mom couldn't go anywhere. I asked what would they have given if they company their authorize get paid. They said $3000 & still did not give me that. Gave me only yesterday 450 out of 12,000. Only Antiwaque was kind & cared but still couldn't give me the $. Stopped talking to my bro in law because of this when I asked him to help me & he didn't. So upsetting what happened. Been very sick from the non-stop calls to CW with getting rude, nasty resolution specialist such as Danielle. You can never get the same person you spoke to do you have to tell over & over again what happened. Customer service usually all men are rude. Never answer with their name. So disgusted with what happened. Hope everyone in this CW that was inconsiderate get karma for with what they put my mom & I through. Extremely shameful, inhumane. 😡 Not one person cared!!!!! I was telling when I first got this warranty to recommend people as I'm a good networking person. Not anymore. I will not recommend this company to anyone. I thought Sears was bad but wow this company is the worst for what they put my elderly handicapped mom & I through. No one would listen.

I have had home warranty coverage with Choice Home Warranty for a little over a year. During that time I have made two claims. One was just a blocked drain that was backing up and the other was a washing machine service. The first claim, which was the blocked drain they told me that it was not a covered service. I talked to a couple of people because the previous coverage I had covered that type of service. To make a long story short, they did not pay anything and I had to pay $300 out of pocket to get the drain cleared. I mentioned it to my sister-in-law, which is a top realtor in the city of Montgomery and she advised me that it was a covered service. When I called Choice back for the fourth time, they agreed that it should have been covered. Then on September 15, 2024 My washing machine would not turn on. I called choice and they did not schedule me a service call until September 26. I expressed to them that I needed something to be taking care of before then. They said they would check on it in call me back. Then, the next day I received an email that the September. 26th appointment had been canceled and they rescheduled it for October 1. I called and spoke to Supervisors, So they say after holding for 20 minutes or so. They said they would call the service company and try to get it expedited. That was a bunch of hogwash. I live in the capital city of Alabama, Montgomery, and they had no available technicians or service people here. Someone came from Columbus Georgia to service the washing machine. Of course it could not be repaired and I needed to get a replacement one. I have been at this point without a washing machine for over three weeks!!!!! To make things worse, The amount that they provided to purchase a washer was like a third of the least expensive one I could find. I called and mentioned that to a case manager, and he said that’s all Choice could pay. Then, to top it all off, they said they would not send out the funds until 30 days!!! Can you believe that?! This is the worst service I have ever contracted with in my life. I have been paying The monthly fee with a service fee of $75. I was advised that the monthly fee was going to increase as well as the service fee. All I can share is that this was the worst experience with a company that did not care about customer service or meeting the needs of their consumer. I would use anyone else before contracting with Choice Home Warranty. Especially with this last claim, I feel like they did not care or appreciate me as their client. My sister-in-law and realtor will no longer recommend or purchase this for her new clients.

Choice Home Warrenty is very difficult to communicate with. It takes multiple months to have an issue resolved after filing a claim. They have a very rude phone representative that spoke like an internet troll - It was very intentional. Of that experience, he said there was no record of claims and said electrical was denied. I ended the call and sent an follow up email for clarity with another, and nothing the troll said was true (which makes sence), home choice had every record, electrical claim hadn't been denied. I called the technician too who said the claim was open. A technician that came to my house twice warned me against choice home warranty letting me know I'd be facing frustration and time sucks from them. They shared an alternative company that they preferred. The technicians that actually do the work and have serviced the house have been phenomenal (but they do not work for choice home warranty directly).

Sent in 2 request and both times it has not been good. 1st request I put exactly what I wanted done, and they sent out a plumbing company to do they work. Problem is plumbing company stated this is not covered by warranty and I had to pay out of pocket. I understand why they wouldnt cover it, by why didnt Choice read my email and catch this. THIS IS YOUR JOB. 2nd request i specifically said I need to find someone on a Saturday due to my work schedule. Once again no one read my email and just scheduled it for a Friday. I immediately cancelled the work order. Choice only seems to care about getting a subscription renewed as I get 5 calls a day. Tried to overlook this and my account manager called and said he was going to email me and leave his personal information, but like I expected he never did. Worst experience with a warranty company ever!

Very disappointed with Choice. They could not find a plumber, so asked me to find one. I did and they did a great job. Choice refused to pay for the claim because the plumber didn't write up the work the way Choice wanted. Same thing for the electrician. Next, they did not want to get the part to fix my washer, so they issued money for me to buy my own replacement. The funds did not cover the cost of a like machine, but $400. Choice claims agent verified this fact, and advised that Choice does not give out new washers for old ones. They provide the funds for a similar unit at their cost, but will not help get the item at their cost.

They do not replace your appliances with equal or greater value as they claim to, they cash it out at their cost which is about a third of what you can actually buy it for, which is also cheaper than their willing to pay to repair the item, they paid me $1100 to replace a $3600 refrigerator & now $400 to replace a $1500 freezer They have lawsuits in different states for fraud, I personally am filing complaints with the attorney general & the BBB DONT FALL FOR THEIR SALES PITCH they used to be really good I’ve had them for over 15 years but they said they changed a couple years ago, & they won’t tell you that, it’s in the fine print

Spoke with Brandon J who I must say was very helpful and professional. Answered all my questions without pressuring me and was very pleased with his service.

Impossible to speak with a live person. Prompts to leave telephone number and noone calls back. Only wants one to file claim online and thatis totally ridiculous. I need to speak to a live person to discuss WHT claims are not resolved. They close out claim before anything is resolved. Have to be paying several $85 fees and nothing accomplished.

This company has no regard for the insured...when your refrigerator goes out it takes weeks for them to settle. No regard for what the insured is going through with food spoiling etc....I can't image what would happen to us if our AC unit goes out in the heat of the summer 100 degrees plus and we are elderly......Prior claim for refrigerator claim took over a month.....we had to go out and buy one on own own and argue with "adjuster" as to its value and only available at Lowes....I was told 'we get it for wholesale'..... I said funny I don't get it for wholesale.....Think twice about a company with no regard for its insureds.....I think my next complaint with be with the Texas Attorney General and Texas Dept of Insurance....

I had 2 choice warranties, one for my rental property which expired and I chose to go with another company, and one for my primary residence. I have filed claims on both warranties, 3 on my rental property all of which were denied. I had one denied on my primary residence, 1 denied, 1 approved but the payout wasn't enough to cover the refrigerator it was replacing and I was hard-pressed to find one that the payout would cover. I also had one approved for HVAC but it took 6 weeks and 5 contractors to have my A/C fixed during record-breaking heat (several accepted the job but never showed up for the appointments). Over a week ago I filed a claim for my water heater that was leaking, it took 4 days for someone to come look at it and say it needed to be replaced (I knew that), then 3 days for Choice to say they approved it, but in fact, the water heater was still under manufacturers warranty and I had to pay the $513 for labor so really they didn't do anything other than provide me with a plumber to do the job. He did but didn't put the splash guard on the water heater so if it overheats the water will go all over the place instead of in the drip pan below, so it is unsafe. I will have to call the plumber to have him come back out and do it right.

Appreciated no high pressure sales pitch. Exceptional customer service associate. Pleasant and knew the product, answered every question. Thanks Mr. Rosario & Choice..

CHW told me that if they cannot fix an appliance, they will replace it. Well it is not true. CHW meant to say they give a small potion of the replacement. My wall double oven needs replacement. CHW offer me $650 to replace it. As a result, the oven cost me $2, 895.00 to purchase and $400 for installation. Not happy about it. Also the sales customer service don't believe the sale pitch because the claim department will prove them wrong. The level of service provides from CHW is not fit a home about $200k. Tread lightly. 😞

This company in my opinion is beyond shady. They fraudulently took one payment out of my account, let me explain. I was looking for a new home warranty plan. I am currently with American Home Shield and their prices have gone up across the board. I was online looking and I got a call from Choice. I was in the process of signing up and my payment would not go through so I cancelled and hung up. Two days later I looked at my bank and he, the representative, had apparently saved my debit card information and charged my card anyway even though I told him to cancel. He tried to call me back many times and was working and could not answer. I am beyond furious and when I called for a solution, their solution was one free month and a $5 per month discount. This was of course not enough for me since they had already committed fraud on me. PLEASE, PLEASE BEWARE OF THIS COMPANY. In my opinion they are beyond shady. One free month is nothing since it cannot even be used for 30 days. I simply cannot get over this. I have never had this happen to me before with a company supposedly so highly rated.

It takes far too long to get service. If you have an issue that is pressing, such as no hot water, no air conditioning, or no electricity, you want service quickly, a customer should not have to wait days or weeks for a service technician.

Great service from Jocelyn, knew her from another warranty company, she is a huge asset to your company. I am a property manager and have several warranties.

Although they couldn’t find a tech to fix the issue they allowed and approved a tech I chose to expedite the process. They were able to approve the claim in less than an hour. Super happy about the results.

The amount of time to get someone to the house. The plumber came and said it was not the water heater (original claim) it was the pressure reduction valve. Foubd out when the 2nd plumber came to the house that it was the pressure release valve on the water heater and the expansion tank, on the water heater. So first you sent a guy who said what he thought was the issue but didn't actually test the reducing valve to know it was the issue. Then you charge me another $75 for a different plumber to come out and actually run tests and figure out the original problem. The 2nd plumber decided to tell my wife and I that we should just fix it because Choice may or may not pay for it and it's only $295. The water heater had been leaking now for almost a month with no resolution from Choice, so we had it fixed. On top of that, your personnel that answer the phone for a claim and call the customer for the claim are rude, they don't listen and don't want to help. They just continue saying that's not what it is your policy. You have to read the policy. Whatever this company tells you, don't waste your money on a home warranty with them. They fight everything and don't want to pay for anything. It's so frustrating and not worth the time and effort.

Our dishwasher broke and needed to be replaced. The technician also recommended replacement. The representative called and offered 246 dollars for a replacement. The cheapest dishwasher I could find was 424 dollars. I also had to pay for installation and removal of the old unit. I talked to a manager, and she stated they only offer what they could get a unit for at wholesale price, but normal everyday citizens cannot buy items at wholesale price. They should either provide the replacement unit (with installation) or provide the funds necessary to purchase a unit at retail price. I even purchased a unit on clearance, and could not find one for the 246 dollars they offered me. The manager I spoke to would not even budge at all on the amount she would offer me.

Serious inconsistencies in quoting pricing and then not honoring the quoted price. No response to legitimate concerns and questions about the matter. No attempt to have the sales department and the actual claims department work in coordination to satisfy the concerns as elevated. Simply no proactive customer service, a complete unwillingness to "bend" the rules. The response, if any, to our questions was "that's what the contract says". Even when pending renewal, sales was offering "great" things and claims was making no effort to work with us. No way we will renew.

CHW would not pay for an additional part that was suggested by the manufacturer to properly fix the problem. When I asked the adjuster if it fails again, will CHW replace the original part, she said no. So I had to pay for the suggested part out of pocket.