Choice Home Warranty Reviews
9.4
Overall Score
Tamara Triplett Apopka, FL
My garbage disposal took a dive and Jeff Clog Busters came in and did an excellent job would recommend to everyone. Very professional and no mess to clean up. TY Jeff
4 years ago
El Darragh Houston, TX
When calling for questions re claim, I was disconnected by two different agents. With the second agent I requested a call back if we were disconnected. She assured me that we would not be disconnected. However, we were disconnected and she did not call back. The third agent put a call into a supervisor to call me re my concerns that my ceiling fan replacement was a $29 fan with no light attachment, a builders’ grade fan. When I talked with sales, they said that equipment would be replaced with comparable equipment. I live in a luxury hi rise condo building, that has high end equipment, including ceiling fans. Why does the small print in exclusions for ceiling fans override this? This is my first claim after having coverage for two years...very disappointing. Why should I pay $60 service fee plus $48/ month for such poor coverage? BTW, the supervisor has not called me yet.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 29th, 2021
Teleshi Monroe Fort Lauderdale, FL
My experience with Choice Home Warranty has been HORRIBLE to say the least. First claim denied. I guess I should have told my shower to not break until I had more time into the warranty coverage. Called to question why considering the amount of money I'm paying for coverage and the retention specialist convinced me to give them another chance and since money was my issue, cancelled the additional two years and would refund me the second payment I had already paid and cancelled the third/final payment. He also said the next two service calls would be on him since I had already paid $500 out of pocket for the repairs. Second claim. Technician asked for $65 fee. I told him it should be noted that Choice is covering it but of course it wasn't noted so I had to pay as it wasn't their fault Choice didn't cover the fee as promised. Called Choice back to see why and there was NO note of the next two service calls being on Choice and was educated that I, the customer, need to call when the tech arrived and requested Choice cover the fee. This retention specialist fast talked all over me when I was trying to explain my situation and let me know that he would note the next free service call when it should have been two. Not to mention that the second claim denied as well. Another $65 fee down the drain in addition to a bill of $6,500 out of pocket to have my unit replaced. In my personal opinion, Choice is a waste of money. If you don't have a new house you're lucky if they cover any claim with the excuse that it's normal wear and tear that occurred before the policy period. It's pointless.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 29th, 2021
ROD Killeen, TX
WHEN I WAS A NEWER MEMBER I CAN SAY THAT CHOICE TOOK CARE OF EVERYTHING AND IT WAS REASONABLY PRICED FOR THE SERVICE THEY PROVIDED BUT ALTHOUGH I HAVE STAYED WITH THEM SOMETHING HAS CHANGED WITHIN THEIR BUSINESS PRACTICE AND THE COMPANY HAS STARTED LACKING IN BOTH PERFORMANCE AND QUALITY TO THE CUSTOMER.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 27th, 2021
Levar Meikle Chattanooga, TN
The service to file a claim was good and the technician hired was very good when he got here but it was scheduled a week out from wen the claim was filed. This was not very pleasant and couldn’t be changed. I did try both the call center and the hired vendor was booked up.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Apr. 26th, 2021
Richard Mendelsohn Daphne, AL
Saw the ads.
Read ALL of the e-mails.
Had a great experience on the phone with Tracie
Looking forward to paying you and hopefully not having to use you...but if I have to...
4 years ago
April Falcon-Villa New Orleans, LA
Called about a live wire at my house in the yard sparking and smoking. The call was answered very quickly and I was satisfied with that response time but when the schedule was made for a technician to come out, it was more than a week out. I had to call the company themselves and arranged an earlier time.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Apr. 22nd, 2021
Green Graham, NC
A good way to hope to cover items in my home. But, in reality, a company that finds a loop hole to get out of paying out any money to help me, the policy holder.
Your technician thought the wiring between the thermostat and the HVAC system needed replacing. He thought we would have to knock out walls to find the wiring defect. WRONG!
Choice refused to pay anything toward that repair/replacement. So, screw the policy holder. No further action needed. Full Stop.
What Choice should have done was to send out another tech who would have found the problem is probably the defrost piece in the outdoor unit. It is covered by the AC Warranty for parts. That would have made this policy holder much happier.
How can I cancel this policy and get a refund for the time not used?
4 years ago
Patrick Harrah Dallas, TX
It's OK. I would not ever purchase again. They fix the small things but will try everything to get out of fixing something. Out of the 5 or 6 claims I've had they have only paid for 1. They say they replace the component with a like model but tried to only give $250 for a washing machine. I told them to please send me the link to that washer so I can purchase because there is not one on the market for less than $750 with the features ours had, the increased to $500 and said that was the max. Giving 2 stars because their portal is nice and easy to set up claims through.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Apr. 21st, 2021
Erica Wilkes Pittsburgh, PA
I've used this service several times now and I've always had quality technicians who solved and fixed the problem quickly. For the price, this ha been great.
4 years ago
jamee emens Scottsdale, AZ
My experience with this claim was terrible. I was denied the ability to find my own provider when CHW's selected provider could not come out for 5 days. I was then assigned another provider who did not respond to CHW in the 6 hours allotted. A day after I asked for permission to find my own provider. I was told I could find my own provider. I was unnecessarily without a washer for 2 days. The provider I called came to the house within the hour and fixed the washer immediately. For some reason CHW was unable to find a provider and I found one by a simple google search for providers in my area. I spent about 5 minutes, it took CHW 3 days only to allow me to find my own provider.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Apr. 20th, 2021
Frank Orlando, FL
Thank you for acting quickly to resolve our issues. The
Professional you sent to our house was on time and resolved our issues without delay.
Thanks again.
4 years ago
KathrynW Winder, GA
Promptly scheduled appointment. Service company contacted me immediately to request earlier time. Good communication by technicians. Fixed the issue. Was impressed.
4 years ago
Larry Cossey Houston, TX
Just bought the product, heard a lot of good things from others and decided to go
get the plan for my home. I am retired on fixed income so I need assurance that all my home equipment is taken care of it needed.
4 years ago
Skraw1 Pensacola, FL
Placed a claim for my heat pump (5 years old) - Choice’s technician did not show up at the scheduled time, did not answer calls or return messages. I called Choice the next day,,which was Saturday, and was told by a representative to call back on Monday. I live in Florida and at this point my AC had been down since the previous Tuesday, I emailed Choice at that point and told them to cancel the contract and issue a refund. I heard from a “manager” a little while later telling me to get my own technician and Choice will reimburse for the repair. I did that, it ended up being a refrigerant leak, the cost of the repair was around $800. It’s now a month later and a constant loop of incompetent people asking for a information about the charges, I send it, then they ask for it again. I believe they have no intention of paying claims, or only paying very small ones. They hope to wear customers out with requests for information until they get tired of it and walk away. I would make this rating a zero if I could - Choice Home Warranty is absolutely worthless.
4 years ago
Gerald Lee Dean Knoxville, TN
Your claims service and your organization is nothing short of a joke. Every time we have a claim, it is NOT covered according to theTerms & Conditions. I am sure that this is by design in that, you have a team of experts that have determined what components in the home are most likely to fail, and you have excluded these from the warranty. Contrary to what is written in your brochures, and contrary to what is stated by your sales personnel, you are NOT a customer service—oriented organization, Instead, all you care about is the bottom line, and you make great effort to screw homeowners every chance you get. You are a homeowner “DISSERVICE” organization. I will be canceling our contract ASAP, and I assure you that I will be passing this information on to ALL of my family, friends, and acquaintances that I have encountered—areas include Knoxville TN, south-central WV, middle TN and west TN.
Given the level of your customer service, you must get similar ratings to this one constantly. Given the quality of your customer, I would wage a sizable bet that realistic ratings like this one never make it to your website.
I have tried to describe your company and your service as sincerely and accurately as possible, and I will stand by my feedback to the end.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 13th, 2021
Kristina Butler Mesa, AZ
I signed up online yesterday. Today I received a call from a salesperson saying that he wanted to offer me a lower rate, as the online registration gives a 'computer generated version' of the quote to which he can provide a better offer. He asked for my credit card number. When I told him my credit card was already charged, he told me that he couldn't give me the lower rate and he can try forwarding me to customer support. After waiting 14 minutes on hold, I explained this to the representative, who told me that they would need to forward me to another department. Then I was hung up on. I will be looking for a way to get out of this, as I have already had a bad experience after 1 day.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Apr. 13th, 2021
Ronald Smtih Siloam Springs, AR
Unfortunately this is the worst customer service experience I have ever experienced. First, after the diagnosis of my clothes washer, CHW made the decision they wanted to replace my washer but only offered $343.00 in e-gift card to replace it therough Lowes. I declined the offer and elected for a phone appeal. They put me out 10 days to have the phone appeal and it would only be for 15 minutes. After waiting 10 days for the appeal, the rep I spoke with was very uncaring and appeared to to be simply reading from a script. I wasn't asking for CHW to replace my washer with a top of the line unit but I did think it was fair to replace it with a comparable unit. I have a Maytag and the least expensive Maytag Lowes carries is $700.00. Not only would CHW not consider that, they would not even consider the least expensive wassher Lowes carries which is an Amanna for $500.00. After no cooperation from CHW I simply said to send me the e-gift card. They said they would send it to my email. I waited two hours and had not had any reply from them. I emailed them asking when I would receive the email with the e-gift card because I had already been without a washer for two weeks and I needed to get this resolved that day so I could go to Lowes and pick a unit out and pay the extra amount out of my pocket in order to have a washer. Again, I waited three more hours and never recieved any reply so I called CHW. After speaking to a rep and describing the situation, they stated I would have to wait up to 30 days before I would receive my e-gift card by email. I expressed how unacceptable that was and asked to speak to someone to expedite the situation. After being placed on hold for eight minutes, I was hung up on. I called back and after speaking to another rep, I was told I would be contacted within the next 24 hours by a supervisor. Well, I am waiting to see if I am contacted or not. It has been 20 hours so far with no phone call.
All this from a loyal customer of 3.5 years who has also just signed a renewal of my cntract for another 6.5 years. All of which I have paid upfront, not monthly payments. Needless to say, based on this description so far, very disappointing customer service is an understatement.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 13th, 2021
Larry Noble Saint Paul, MN
Even though you could not find a technician to come out and repair my fridge I was able to and it was easy to file the claim and get paid all but the $45.
4 years ago
Angel Mattioli North Haven, CT
Luke was very easy to work with. In just a matter of minutes I had a policy ready and paid for. I wish all sales and service calls could be so pleasant!
4 years ago
Review Source
Alice McNeely Garland, TX
Choice Warranty is worth it because I don't have to look online and call my friends and ask them if they know of a good repair person.
So far no problems with CW.
4 years ago Edited January 10, 2024
Alan y Greensburg, PA
This company rarely covers anything that goes wrong and is strict, even with the total plan. One time they covered a minor tub drain clog but that was easy and likely covered most by the $45 service fee. A second time a toilet reset was all that was covered and I could've done that myself and saved the fee. Ive been with this company for 7-8 years but have had no return on value and have got to the point where I just youtube and learn or find a friend to do the minor things they actually do cover. Good look with anything major!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Apr. 12th, 2021
Justin Alberico Detroit, MI
I appreciate the low cost and the options for better discounts for longer terms, however, during the sales pitch I was blatantly lied to. I was told there is no month to month billing, but then as I denied the last offer, Gerald quickly said oh we'll just put you on month to month then. Not a good way to start.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Apr. 12th, 2021
DLS Stony Point, NY
Amy was very nice and helpful,she left me a message yesterday and I returned her call today.I was thankful that she didn't hound me by calling umpteen times which is one of the reasons I decided to call her back.
4 years ago
R L Dresden, TN
Filing a claim online works well. The wait time for a repairman is beyond acceptable, especially when a critical appliance like your refrigerator is not working. It's hard to do without your refrigerator for over a week. I would say that priority should be placed on a customer's refrigerator.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Apr. 8th, 2021
Frances Mamaroneck, NY
The technician was excellent, knowledgeable and professional..
I was disappointed that the service was not covered by my Home Warranty plan.
my 6 yr contact with you that my air conditioner, water tank, etc. had to be almost unrepairable for you to pay for repair.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Apr. 8th, 2021
Mary Edwards Marietta, GA
Technician came out to check my air conditioner on 31 March said I would hear from them by the middle of next week and I still have heard nothing from Southern air or choice warranty and the weather is getting hot
4 years ago
Deborah Liskany Dayton, OH
I was dissapointed in the amount that was offered to me for my front loading xtra large tub washing machine. I checked and I would have to buy the cheapest machine that they have. I hate doing that. Im used to washing my comforters and rugs in that.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
JK Kemmerer, WY
I just called to cancel my warranty (as the monthly fee plus service charge always costs more than what it would cost me out of pocket) and the employee wouldn't listen. He kept saying, I understand, but you've been a customer since 2019, think of how much it's saved you. He wouldn't listen when I said it hadn't, wouldn't listen when I said I found a friend to help with my most recent claim (which they still hadn't found someone for) and kept trying to say they'd cover $150 of the appointment, even there was no appointment because it's being done for free (and it's just a drain that needs to be snaked). I finally just kept on having to say "I would like to cancel my plan" repeatedly and he kept say, I understand but...Then he finally snapped and said: Fine! You aren't getting a refund (I didn't ask for one) Have a nice life! And then he hung up on me. One of the worst customer service interactions I've ever had.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly. We regret losing you as a customer.
Apr. 8th, 2021
Yvonne Bensfield Wheaton, IL
Our agent Gabe was very personable, as he offered several options and their benefits. One of the most efficient and expedient people we have worked with ever!
4 years ago
Bargainchic Columbia, SC
I paid in advance for 3. I have only had them for almost 9 months and recently had to use them for the first time last week. Worst experience of my life! They sent a company to my home to repair the AC. The service tech was quite rude and ended up turning the power off to my unit. He did not mention to me that he had turned the power off. So when I went to my hallway to see what the temperature was in my home, I noticed that the thermostat was off. I immediately called him and he responded that he turned the power off. Why would you do that without telling me? I told him that he will need to return to turn it back on and he informed me that it will have to stay off. At this point, he did not have a date for his return. That night, temperatures dropped into the thirties and I was unable to turn the heat on (which was working properly) for my dogs and my two children. We ended up having to go somewhere else and spend good night. Same thing the next night. They finally called two days later and came out to fix the AC. They left after 20 minutes saying it was completed. I left the unit running and before you knew it, it was over 77 degrees in my home. The AC was not working properly. I had to call the company back and tell them to send someone back to my home to fix it properly. They came back and discovered that they left the wires outside unplugged. Very unprofessional. I called choice to complain and a manager stated that he would put a free service call on my account. When I called back to let them know about my experience with the company they contracted with, the manager who answered my call at that time stated that there was no note on file about a free service call. She stated that if he said that, he did not know take the file. I have absolutely no confidence in anything choicehomewarranty says to me. I am highly disappointed in choice. They have not told me the truth on one call. In addition, they knew that my unit is under warranty and that all parts are free for 10 years. They charged me for a part that they get for free. Now, I have to fight to get my money back for the part and they are telling me they can't send me a receipt. How can you not send me a receipt when I'm covering the charges? I hope that they quickly change their policies or they will not be in business long. They are awful. I would not recommend them to my enemy.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Apr. 8th, 2021
MariRocha Fall River, MA
Don't believe in this company. They will only take your money. They can't find technician or vendors that want to deal with them. They'll offer reimbursement but will pay you basically nothing. They'll make money on ponzi scheming customers. Once you figure out the y are scam and decided to cancel because they won't fix and pay nothing. Cancelation fee will be deducted and any small amount they paid you. You basically going to pay on your own and get stress out. Two things you will waste1) money for sure 2) time for dealing with them. Remember Don't believe to pay you more than you paid for less Cancelation fee. They are hoping for no claim for this business. So if that is what you want go ahead and sign up. You will be a fool. I guarantee you.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
Thea T. Elkins Park, PA
This company is horrible. We've only had this policy for 2 months and we called to repair our dryer and a sink faucet that broke. Both claims were denied. They said that our dryer was broken before the policy was active so they won't repair it. It wasn't even broken. The dryer still works, it was just louder than normal. The guy they sent out didn't even look at the dryer, he came, took a picture and left. The same with the sink faucet. They said that the faucet handle broke bc of a chemical leak. The faucet handle broke off due to wear and tear. We called to complain and they gave us the run around.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Apr. 8th, 2021
Review Source
Liberty Gibbit Worcester, MA
It seems like you spend a lot of time in communication but action is lacking. After five days of waiting with a drip that moved to two places, I searched and called for someone to come fix it. Your requirement for them to call you and get approval was met with resistance. this plumber did not want to work that way. If you could have gotten a plumber here, I would not give you such a bad rating. The fact that you have no technicians available, especially for plumbing, is a problem.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Apr. 8th, 2021
Charlene Galloway Tampa, FL
I had filed a claim for a leaking bathtub faucet on 11/20, they kept telling me that they were waiting for the vendor to submit their invoice after they came and made their assessment. I spoke to the vendor more than 6 times to ask them to submit and they said they had but choice kept saying why never received it. Well I decided to do a 3-way call and come to find out Choice had received it but want the vendor to give a lower bid. Which they had lower twice and choice was not satisfied. I about lost it and told choice I was recording the conversation, which I was. Miraculously they fixed it 48hrs later and I received a $482 water bill because of the lies and lack of consideration for their customer. Just so you know this was the ONLY claim I had filed for the entire year. They are horrible and will no longer trust them.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. We regret losing you as a customer.
Apr. 8th, 2021
Patricia twente Edwardsville, IL
I've been paying for my warranty for over a year and now had to make my 1st claim when my refrigerator went out 2 weeks ago. The 1st technician showed up and said it needed to be replaced. When I contacted choice home warranty because they never contacted me, they claimed that they did not get the report. I told them that I have a copy of the report, they said they have to have it from the technician. I waited a week and called every day just to be told that they will again contact the technician. Nothing happened so I requested a new technician to move this along. New technician never showed up. Now I'm waiting on my 3rd technician. I've spoke to multiple people at choice home warranty who obviously have no accountability on whether this gets done or not. They do not seem to be worried that I have been without a refrigerator for over 2 weeks. I spoke with a supervisor who very obviously does not care about this problem. As soon as I get my refrigerator fixed I am canceling the service. Worst customer service that I've had to deal with in a long time.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Apr. 8th, 2021
Marissa Houston, TX
They sent someone out for ac about 10 times over 1 year. There were major issues, and the companies kept telling them it needed to be replaced, and they didn't want to, so instead, they would send a different company hoping it would change. Our ac finally completely gave out in June, since we were "waiting on a part" according to them. The company that had come out told us they had the part, but it was a game with them on if we would break first. We paid to have the "backordered" part put in. We live in Texas, and it was middle of summer. They never reimbursed us. In August, the ac completely locked up, and wouldn't turn on. The ac company said there are no more bandaid options and it has to be replaced. We went without ac for 3 weeks, and they refused to budge. They sent 3 companies out trying to get them to find a fix somewhere, but they all said it had to be replaced. They flat out refused, but acted sympathetic when we called. We had to pay 7k to have our unit replaced. They reimbursed us $500 for the part that they were "waiting on" the whole time. Horrible company, with horrible ethics.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
Nanette Clauson Chicago, IL
There are so many issues with this company I don’t know where to start.
Our refrigerator had broken. We were approved for money toward the fridge over 6 months ago. We have not seen the check, upon calling they say they sent it out- recheck the address which is correct and still NO check.
8months ago we had issues with our furnace. After several scheduled and canceled appointments a tech finally shows up and tells us that it can not be worked on and needs a special tech. He does get it running. A few months go by and the same thing but this time no tech shows on several occasions. We are in the winter months with pipes freezing and waiting on the mercy of this company to show up for weeks. We had to make a choice between more ruined home issues and freezing at 76 years old. We contact a company ourselves to look at the furnace who finds that it was leaking dangerous gasses into our home and needed to be replaced. He would not fix it. So more days go by as we wait for the furnace replacement and get contacted by one of their techs. We tell them not to bother showing up because they have been blowing us off for weeks, we were having it replaced. I also contacted Choice and they refused to help us with any of the cost.
My husband is a sick retired vet, we are elderly people and being taken advantage of.
Do not use this company! They run you around on everything, lie to you about your refund, and refuse to cover costs after blowing you off during the dead of winter with no heat!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Apr. 8th, 2021
Mindy Miller Lawrenceville, GA
Read the reviews on this site... most have not dealt with CHW yet. Choice is the most unethical and fraudulent company i've ever interacted with. They are being sued for their scamming ways by the state of AZ and have already lost several class actions for the same. Negative reviews on most sites get deleted (i know because I've tried to leave one). Don't fall for their lies. I went all the way up to the COO of the company with recorded phone calls, email documentation and photos that showed their representatives lied and mis-managed my account. I'm working the the General Attorney's office in NJ and my state now to take action. Stay away!
4 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Apr. 8th, 2021
Nan Gill Goshen, NY
The gentlemen that came to fix our furnace was on time and he knew his stuff! He fixed what was needed quickly and it did the trick. We now have HEAT! Thank you
4 years ago
Phyllis Greenberg Fort Myers, FL
It’s been good for the most part , sometimes I can’t get a worker over as fast as I need . But you have the opportunity to hire your own in that case
4 years ago
Sarah Lamb Augusta, GA
I was told exactly what I was getting and what is my price. Also the person I talked with (His name is George) was very polite, informative and friendly.
4 years ago
JOE SAVAGE Chapel Hill, TN
An appointment was scheduled today between the hours of 7-11 and as expected no one showed up. When I called the technician to question what happened, I was told that he does not work on Saturdays. When I called Choice Warranty, I was told they would come out on Monday and that they were sorry for the inconvenience it caused me.
That is not satisfactory for me because from the first day I signed up with them, I have had nothing but problems, excuses and promises. This is a warning to anyone who even thinks about using Choice Home Warranty, you need to have your head examined. They are NOT worth the cost and the trouble.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been approved and closed out as resolved.
In a recent review of your claim, our records show that the claim has been approved and closed out as resolved.
Mar. 31st, 2021
Ryan Roth Pittsburgh, PA
Was referred by a friend who said it was an easy process and included everything he needed. Sal was able to take care of me as easy and painless as possible.
4 years ago
Walker Allen, TX
Jury is still out on CHW. My first claim and CHW used an HVAC repair company that is simply a broker for contractors across the state. The HVAC company has a terrible history with clients and horrible reviews posted on BBB (29, 1-stars). But on request by policyholder, CHW found a quality vendor who is honest and does great work.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Mar. 31st, 2021
Peter Kiproff Cordova, TN
I was disappointed with the settlement. I really believe the washer is repairable. To acquire a washer with similar specifications,(functions) was at least 50% more than offer.
4 years ago
Brian DeVos Boiling Springs, SC
*****UPDATED**** Please entire review. 1 year ago I gave CHW 5 stars. Today they are a 1!
I really like the pricing and coverage
I don't like the multiple people calling/emailing after getting a quote
We used Choice in the past and purchased a 5 year Plan. Looking forward to having long term coverage.
Updated 2/22/22 - We have had the 5 year plan for 1 year and have had two claims. The first was our upstairs A/C unit. It was repaired but IMO the symptom was fixed vs. the root cause. It was low on refrigerant and the unit needed a leak test to determine where the leak was to either seal or replace the part with the leak. CHW paid for the additional refrigerant to be added but would not cover repairing the actual leak. 2nd claim was this November 2021 when my furnace failed. The technician came out and determined the Inducer Draft motor was bad. I paid my $75 co-pay to the technician, and he submitted the diagnosis to CHW. They approved the claim, and the technician ordered the part. He said it would take a while to get the part. After 2 months without heat and multiple calls/texts with the technician I reached out to CHW for help with their technician and the parts. They said it was up to the customer to coordinate with the technician, but they would call. They were told the part would be coming in "soon". When I asked what soon was, since it had been 2 months already, they told me they didn't know and to contact the technician. I also asked for the part number. I thought maybe I could help get the part since my background is in Supply Chain. After another 2 weeks of being ghosted by the Technician with not response to texts or VM's, I again called CHW. They offered a new technician at no additional charge. This company was a no show and never returned my calls. So, I got a 3rd company. He was very nice but was new to doing home warranty claims for CHW. He said he used it as filler work between bigger commercial jobs. He submitted the same diagnosis, but CHW kept asking him for additional details like his license and insurance, which he says he provided. IDK, but after another couple weeks of back and forth, we get a 4th company. This is our 4th company in nearly 4 months and still no heat. When I met with him, he again confirmed the same diagnosis and said after 22 years the motor just failed. He submitted a diagnosis to CHW and now they denied the claim! They said "one of the diagnoses" stated it was due to water damage. When I asked which one, they couldn't (or wouldn't) tell me. My units are in my crawl space with a dehumidifier for summer and it is very dry. They told me that water drained from the evaporator "A" coil and caused the damage. My units are mounted horizontally. Last time I checked water can't travel sideways against airflow. The drain pan is below the "A" coil. I appealed and they asked I have my own technician come out. I had to arrange and pay for an independent company to come out. I have a copy of the report they provided which stated the same as the others. Failure due to normal wear and age. After all this, they denied my appeal, stating that my technician was too expensive. They then told me that since I called my own technician, (SOMETHING THEY TOLD ME TO DO!). they would not cover the cost of the repair. It blows my mind how a repair can be approved, and the parts are ordered with the first technician (who got my $75 service call fee) but then later ends up being denied. BTW - I found the part number of the part needed. It is readily available from multiple Electrical supply stores. I am out $150 for two service calls and still have no heat. I cancelled my policy and requested a refund. The headaches are not worth it. Save your money and put it in a savings account to use for repairs. It will add years to your life by reducing stress and you don't have to argue to get something repaired.
4 years ago Edited February 24, 2022
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations. We regret losing you as a customer.
Feb. 24th, 2022
Shpetim Shala Houston, TX
My experience with you guys is so bad, not bad but horrible...its a system that you have in place, this is how it goes;
1.Deductible
2.Not approved.
3.Call again.
4.Will send someone else.
5.New deductible because .....always some procedures.
6.Call again.
7.Now case manager needs to review.
8.Call again.
9.Everytime case is escalated you help...funny how you guys do us (customers) favors by sending someone else, or by waiving the second deductible even though your servis guy didn't show up/followup with 'your costumer' for 30 day's, neither you guys followed up!
10.AC goes off in the middle of summer and you guys find some company that 'can't" come for 10 days because they are busy.
11.Me as a costumer gotta do your job, find available company that comes earlier and fixes it.
12.Call again, you guessed it not approved because ....some procedure
13.Call again, now we know the process...escalate the ticket, some other guy does you a favor (in this case only 30%)...funny system.
- List goes probably to 50 but I have no time!
Nothing personal, just your way of operating is wrong!!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Mar. 25th, 2021
Mike Nelson Wichita, KS
Very good service bringing repair person out. The repair person was competent and professional. Disappointed with offer to replace my dishwasher with just wholesale cost and not include installation. Appeal process was basically take it or leave it. Called another rep and they were able to get closer to replacement cost of lower end model, but no money for installation. I used to have AHS for home warranty and it was much better dealing with them on replacing an appliance.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Mar. 25th, 2021
wayne Acworth, GA
The sakes rep was very informative and very knowledgeable as well! He gave me many opinions to chose from and helped me chose the best one! Very good rep!
Wayne
4 years ago
