Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

3 years ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

4 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

4 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

4 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

4 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

4 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

4 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

4 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

4 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

4 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

4 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

4 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

4 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

5 years ago

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Abraham Javidi Los Angeles, California

The person who was assigned to see our AC came over and fixed it no questions asked Thanks

3 months ago

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D Johnson Bakersfield, California

I like that the Choice service person was prompt, and most importantly, was courteous.

3 months ago

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Joyce Davis Roselle, New Jersey

It's wonderful to know that you have a one stop repair shop for your appliances and systems.

3 months ago

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Nichole Wright Memphis, Tennessee

We’ve used BNE repair a couple times and they did great work. Great customer service.

3 months ago

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Lawrence Brown Wake Forest, North Carolina

Quick response to my reported issue. Someone scheduled to come out earlier than expected.

4 months ago

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Shirley Jamieson Mineral Wells, Texas

You can usually find a technician even though we are out in the country 35 miles away from a city.

4 months ago

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Peter Michl Blue Island, Illinois

Claim process was easy. The customer service agent was friendly and knowledgeable.

4 months ago

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Charles Furnari Providence, Rhode Island

Customer service was very helpful in getting my problem assigned to a tech company

4 months ago

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Debra Peterson Birmingham, Alabama

I loved the guy who helped me and if the service is as great as he was win win for me!!

4 months ago

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Terry C Baton Rouge, Louisiana

Adrian did an outstanding job. But choice warranty could be more flexible with the claims

4 months ago

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DOROTHY Phoenix, Arizona

Prompt and reply is up to date. I’m glad we chose choice for our warranty company. Very pleased.

4 months ago

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Michael Loftin Houston, Texas

Technician was very knowledgeable on the subject. Polite. Quick repair. No problems at all !

4 months ago

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Mia96 Lake Worth Beach, Florida

Easy claim process and quick response. I am very satisfied with my recent service request

4 months ago

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Vivian Gee Los Angeles, California

On time, clean, informative, completed the job promptly. I could not be happier !

4 months ago

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winkey.singh Singh San Antonio, Texas

Worst experience.After filing the claim the technician came after two days and then it has been more than a week after that no action Called them three times explain it is a life and death situation without AC.no response

4 months ago

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Kim Armstrong Chicago, Illinois

He was on time and called ahead of his arrival. He found the issue and fixed it quickly. Thanks!

4 months ago

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Dan Sparks Phoenix, Arizona

What a great company. Called in and got appointment with a garage door technician with in 1 hr.

4 months ago Edited August 30, 2026

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Zandra Ross Elgin, Texas

Anthony A. was very professional and knowledgeable! He made the process seamless

4 months ago

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Sam Ruble Birmingham, Alabama

Gage was awesome. He was professional, thorough, and he cleaned up after himself.

4 months ago Edited July 22, 2026

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TERRY & NANCY JOHNSON Mount Pleasant, South Carolina

Most technicians are good. However.Some technicians are not as good as others. At the mercy of Choice who comes.

4 months ago

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Chris Patrick Georgetown, Kentucky

Because you can't technicians. The one you finally got to service my ac was wonderful. It took you a month and two our technicians canceled. Sears sucks!

4 months ago

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Becky Skarda Little Rock, Arkansas

Matthew was Great. Very nice, personable and would invite him back for every repair if I could!!

4 months ago

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Ben Barfield Phoenix, Arizona

They were quick to schedule my service and were quick to respond to the vendor to find a solution

4 months ago

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Curtis Jeter Charlotte, North Carolina

We are truly satisfied with the professionalism demonstrated with customer service and the technicians.

4 months ago

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Sherry Monticello, Florida

So far they've been very quick on sending repairment out to fix what I've needed fixed

4 months ago

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Utz Valcin Crownsville, Maryland

I like the fact he understand the problem and worked it. My dislike is he was late.

4 months ago

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Judy Darby Obetz, Ohio

The great customer service. The company's that cone out our professional polite and wonderful

4 months ago

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Lori Charlotte, North Carolina

He was friendly and very knowledgeable about his job. I would continue to use him.

4 months ago

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Marty Waltonen Lumberton, North Carolina

The technician was very friendly and did a great job of getting our air back on.

4 months ago

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david Seurattan Ocala, Florida

I'm very satisfied with the service companies that Choice Home Warranty chooses to do our repairs.

4 months ago

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John Seevers North Las Vegas, Nevada

I was assigned a technician the very next day from choice warranty. It was fantastic

4 months ago

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Frank Ottaviano Rockford, Illinois

Still waiting for call back or email from technician it’s been over 2 hours surprising it’s taking so long

4 months ago

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Jackie Robinson Atlanta, Georgia

The technician went straight to work in a timely manner, and was very professional!

4 months ago

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Carole O'Brien Indio, California

Like Noe. He was very helpful. It was only a tripped electrical. But he took the time to secure the electrical plate.

4 months ago

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Sue Mortenson Omaha, Nebraska

This time we had excellent service. Provider was very friendly and prompt on the job.

4 months ago

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Beverly Garcia San Bernardino, California

So far every time I call in a claim to Choice they get right on it. I get an appt without delay.

4 months ago

Choice Home Warranty Reviews