Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Eligh D Johnson La Marque, TX

Good company, serve well. When you give them a call they get right on it.

3 years ago

check_circle

Verified Customer

star star star star star

DAWN GIBSON Lawton, OK

Very professional He always does a very good job very satisfied

3 years ago

check_circle

Verified Customer

star star star star star

Rosie Hall Blue Springs, MO

They were able to contract out for my air conditioning unit to be fixed .

3 years ago

check_circle

Verified Customer

star star star star star

Eliane Iriarte Las Vegas, NV

The Services were super Professional I was extremely pleased

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Mennig

I’ve been trying to get my washer fixed since April 1. I paid the $75 copay and the service man ordered the parts and still no parts!!! Very poor follow up!

3 years ago Edited May 6, 2024

check_circle

Verified Customer

star star star star star

Brenda Law Kansas City, MO

I was able to get help with my service request quickly and easily.

3 years ago

check_circle

Verified Customer

star star star star star

Hilma Cerna Phoenix, AZ

The responded quickly the problem very good customer service

3 years ago

check_circle

Verified Customer

star star star star star_border

Mario Summerville, SC

They are very responsive to claims made and action is taken on the same day at times.

3 years ago

check_circle

Verified Customer

star star star star star

Norm Gaver Huntersville, NC

Fast service great service rep, I couldn’t be more satisfied

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacob Harris Fort Lauderdale, FL

As usual, for urgent matters, they give 3 day appointment . That was for AC not working in Florida heat. Had to go outside our contract to get private same day repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Wanda Douglas Indian Trail, NC

Contractor was very courteous and informative. Response was very timely.

3 years ago

check_circle

Verified Customer

star star star star star

Aaron Dock Gwynn Oak, MD

Ease of placing claim ticket and company was assigned resolved issue quickly

3 years ago

check_circle

Verified Customer

star star star star star

Hana John Colton, CA

Prompt and very accommodating . Flexible, knowledgeable and very pleasant

3 years ago

check_circle

Verified Customer

star star star star star

Jesse Richardson Chesterfield, MO

Excellent experiences any times we have had issues. Prompt and courteous.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Phyllis Ridgeland, SC

They told me do get my refrigerator technician and they will reimburse me I paid $95 for the technician and Trust warranty refused to reimburse me

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lisa Jones Laurel, MD

My last experience in getting a new heat pump took 18 days. I had to write to them everyday to get some action on my claim.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Craig Graham Seneca, SC

Pretty quick response in finding someone for our small town.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

MICHAEL FERRANTE Waretown, NJ

I am disappointed that on claim no. 129753084 did not include installation expenses with a low ball offer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Mujo Kuburic Sandy, UT

No BS!! Super fast response!!!!! And knowledgeable contractors

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard A Muse Sugarloaf, PA

The case managers that handled my air conditioner case gave me the run around and did not answer my concerns honestly.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Paulina RUBIO Atlantic Beach, FL

Quick response. Courteous. Knowledgeable. And excellent customer service!!

3 years ago

check_circle

Verified Customer

star star star star star

John Peace Kennedale, TX

Repairs on the garage door were completed the following day.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randy Mizzell Corpus Christi, TX

The policy you see and the actual adjustments are different. Never want to pay for damage or breakage. Order wrong parts so they can charge for a visit again.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ryan Wingler Mesa, AZ

They don’tcover anything. They have hung up on me frequently. Customer service and overall service is the worst I’ve seen in a home warranty company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star star

Vacilio Anaya Bella Vista, AR

When we needed help with our dishwasher they got on it and had it fixed.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Joey Sieber

always hard to find contractor and when i describe the issue, rather than tell me it is not covered I spend the $60 and the contractors time (which is one reason they do not like taking the projects) and CHW declines work, not covered.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Manuela Mountcastle Saint Petersburg, FL

People showed up on time in a friendly manner and fixed what they needed to fix!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Sherri Neal Keller, TX

We are waiting to see how they settle our dishwasher claim. The first amount was less than a third of the value.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Sheetal Richmond, TX

Seem less and hassle free. Very good platform and experience

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Louis T Cuevas League City, TX

It's been almost two months, and my air conditioner is still leaking in my attic. Its been over a week since I spoke with Choice and the a/c people.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Gloria Mendoza Mission, TX

Took too long to fix my problem due to bringing the wrong part then due to technician being fired

3 years ago

check_circle

Verified Customer

star star star star star

Janice Price San Antonio, TX

Very Nice and good and explained everything work was done very satify

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

MARVIN TOWNSEND Erlanger, KY

i called to put in a claim for my refrigerator i have to wait two weeks for a repairman to come to my house while all the food in my fridge go bad

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Arthur Hooker Greenback, TN

Fast and reliable claim service. Lowest cost. Most complete coverage.

3 years ago

check_circle

Verified Customer

star star star star star

Ruth Spring Lake, NC

Dependable and always have the best professionals on the job

3 years ago

check_circle

Verified Customer

star star star star star

Bernice myrick Jackson, GA

Because of they are prompt, and on time with their service ,

3 years ago

check_circle

Verified Customer

star star star star star

Renetta Jarmon Fort Worth, TX

Because they really care very friendly and flows through with follow up

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Cheryl Wilkie New Market, MD

The technicians they send are unreliable. We have weeks/months with appliances that don’t work properly. Their customer service is not good.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Dennis Rigans Elizabethtown, NC

Choice Warranty has been on target and gets things done expeditiously

3 years ago

check_circle

Verified Customer

star star star star star

Alex Morakes Orlando, FL

Response from Choice is fast and techs sent to the house are very good

3 years ago

check_circle

Verified Customer

star star star star star

Marilyn Maulucci Delray Beach, FL

The men were veryknowledgeable and explained what they were doing

3 years ago

check_circle

Verified Customer

star star star star star

John or Florence Steele Oklahoma City, OK

Because when I needed to use my warranty they responded in a timely matter.

3 years ago

check_circle

Verified Customer

star star star star star_border

Gwendolyn Crawfordville, FL

The representatives that have been sent to my house have been very courteous and very professional.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bridan Properties Llc Clairton, PA

They tend to turn things down so I'll probably be leaving them after my contract is up. I just tried to use it and they can't find anybody to do my warranty.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star star

Carla Texas City, TX

They always answer the phone and process the claims right away.

3 years ago

check_circle

Verified Customer

star star star star star

Johnthon Tuscaloosa, AL

They're quick. My AC unit went out and they came right on the day I called.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Teresa McKinnon Frisco, TX

Some of the Vendors are questionable. Some are great. Customer Service could be better when there is an issue.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

check_circle

Verified Customer

star star star star star

Michel Bendeck Laveen, AZ

Have been quick in dispatching a technitian when the need arises

3 years ago

check_circle

Verified Customer

star star star star star

Terry Meek Des Moines, IA

They are super responsive, and a local specialist calls right away.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mary Cato Shawnee Mission, KS

quick reply by email, can not get to talk to an actual person when there is an issue.

3 years ago

Choice Home Warranty Reviews