Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

8 years ago

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Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

8 years ago

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Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

8 years ago

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Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

8 years ago

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

8 years ago Edited September 14, 2021

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

8 years ago

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

8 years ago

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

8 years ago

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

8 years ago

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

8 years ago

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

8 years ago

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

8 years ago

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Verified Customer

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

8 years ago

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

8 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

8 years ago

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

8 years ago

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

8 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

8 years ago

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Robert

My shower is still not repaired after over 6 weeks !

2 months ago

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James

Because your staff will not answer questions for me.

2 months ago

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Darlene

They were recommended by a family friend.

2 months ago

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Willie

The worst experience I had. Still have to fix hole in floor

2 months ago

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Tom

Locked in. No real refund back to get out early

2 months ago

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Mimi And Albert Assanti

Just terminated my policy. TERRIBLE service reps

2 months ago

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Best Decision

The original sale was unpressured. The negotion prosess gave me choices. They worked with me. The best home warranty choice I ever made.

9 months ago

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Jim Franklin

When I signed up with Choice, I had an existing A/C issue; the salesperson said - NO problem. Within 3 or 4 hours after you've registered, we will get someone right out to take care of the issue. Filed a claim this morning (day after registration) and was declined - oh - you can't file a claim until 30 days after your sign up. Total bull. ZERO points, my opinion.

9 months ago

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Stephanie Wilson

Paid in advance for a year policy. $956. Put in plumbing claim. They sent an unlicensed plumber to my home. (They later admitted to this) I tried the remaining 9 months of my policy and was told my refund would be $1. So, if you pay monthly, you don’t lose $700. Moral of the story. Just don’t and if you do, do not pay a year in advance. This is shortened version.

9 months ago

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Angela Lewin

This company is the worst. Please don’t send them a dime. They will take your money and not help you one bit when something breaks. They will say it broke because of something you did or it was a preexisting issue or anything to not pay. And if you do happen to get lucky and get some money when something, it will be less than half the amount you need to replace what broke. Please don’t sign up with Choice.

9 months ago

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Marguerite J. Campbell

Choice Home really came through for me. The technician they sent was on time, very knowledgeable, quick, and saved me over $4,000.

10 months ago

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Aundrea Gilley

I signed up for a plan today, it was quick and easy. The person I spoke to, was very professional and polite and took really good care of me. Thanks

10 months ago

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Fematti

Received email when Technician is coming to my home to service my Air, he rescheduled to come out on another day. Technician finally came out, removed part from my Air Condition, gave him $75.00 Service Fee. I was told that he would come back out with part to repair air conditioner. He did not show up after re-scheduling two different times and kept my Service fee. HORRIBLE CUSTOMER SERVICE!!!!

11 months ago

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martusia_t@yahoo.com

Great company. Excellent customer service. They communicate well and we always know what is kmgoing on with our claim. I highly recommend them!

11 months ago

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Verified Customer

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Mike

Can't schedule their vendors to show up after initial inspection.

3 months ago

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Alfred

Good ratings and reasonable prices compared to other companies

3 months ago

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Ray

Been 6 weeks still no repairs. You can get parts from the moon quicker

3 months ago

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Steven Evjen

Bad service, did not cover repairs that the person they sent caused

3 months ago

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Joseph

We reviewed what is covered for viability.

3 months ago

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Iranna Rampur

Not cover nothing just wasting your money please dont buy this warranty

3 months ago

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Andrew

Waiting since Friday to hear about our repair

3 months ago

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Anissa Reed

Because I'm still waiting for my refrigerator to be fixed.

3 months ago

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Dani

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

8 months ago

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Steve corsi

Everything went wrong. They are terrible and should never be considered for Home Warranty. I submitted a claim on April 27 for repair of my stove which was not heating CHW is a terrible Home Warranty company. correctly. Their customer service is beyond awful. It took two weeks and me calling them every other day to even get a technician scheduled. Then once they came and assessed the issue, then they made up a reason to deny my claim with no factual basis Then when I protested, they did not respond to my inquiries over and over again, then my May 23, they declined my claim saying it took to long. Their whole system is set up to make submitting a claim and getting timely service as difficult as possible.

1 year ago

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Mary Kaduk

Website is very user friendly. Easy to submit a claim and check status. Very quick response and service technician came the next day. Professional and speedy repairs. Thanks!

1 year ago

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Gloria Bergman

I called today to get someone to look at my dryer. Choice Warranty customer service was very prompt in calling me back. The agent was very helpful and so pleasant to talk to

1 year ago

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Lewis perez

Worst experience with this company. I was approved for a water heater replacement but they refused to pay for the installation. So I discovered that they will only pay $300 for the installation and will leave the rest to the customer which was $455. Nowhere in the contract does it mention that they will only pay $300 for labor and or installation. They use the term "uncovered cost" and try to blame it on the plumbing company they use. The only other option they gave me was to buy the water heater myself and they would reimburse me after sending in the receipt. However, they only offered me $417 dollars for the water heater which costed over $1500. Stay away from this company!

1 year ago

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Ls Littleton

Agreed to a one year prepaid premium of $613.50 and gave my debit info. Specified the debit was only for one year's premium to be debited. Right after, they offered me the VIP premium offer if I signed up for 6 years. I considered the offer then was informed that the 6 year's coverage was to be prepaid as well. I balked...refusing the offer. They told me my cancellation was accepted. Upon discontinuing the call, I checked my account, the debit for the UNAUTHORIZED amount of $2835.00 had already been removed from my account. Then I get an email detailing the cancellation and that my refund would be returned within 15 to 30 days! Don't deal with them...a combination of used car sales and fly by night solar system companies. And now, at 75 years old, I've been bit by all 3.

1 year ago

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Rick B

This company denied my claim when the condenser motor failed and (potentially) damaged the door seal. Their excuse? Because the seal was damaged—even though it wasn't leaking air—they refused to cover any of the repair. I appealed, explaining that the motor likely caused the seal issue in the first place, but they wouldn't budge. Their reasoning makes no sense. Instead of using common sense or standing by their service, they hid behind a technicality. It’s clear they have no interest in honoring valid claims—only in collecting monthly payments. Bottom line: They’ll take your money without hesitation, but don’t count on them when something actually breaks. I’m switching back to American Home Shield. They may cost a bit more, but at least they consistently covered my repairs without a circus act.

1 year ago

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Wilando Handy

This company sale you a dream. My first claim was denied because of a valve that failed in my A/C unit and just so happen that valve is not covered. They keep telling me to read my contract but my contract don't list what valves in your system is not covered. If you say you cover the A/C system why is there exclusions? My system has been shutoff by the people they sent out and now they're telling me to call the repair company and ask for a discount to get it fixed. I have no trust that this company will repair any of my claims. Horrible warranty plan and I am canceling my contract dont care the money I will lose. I'm not giving them anymore of my money.

1 year ago

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Ken

Think Twice Before Choosing Choice Home Warranty I want to share my experience with Choice Home Warranty so others can make an informed decision before signing up. Unfortunately, based on my experience, I cannot recommend this company. This was our second issue with them. The first time, we had a plumbing problem that they initially denied, yet we were still charged $75 for the service call. When I called customer service, I spoke with a representative overseas who apologized but said the fee was non-refundable. After a long conversation explaining that the issue was real, they finally sent another technician, who ended up fixing it. This entire process took two days and caused unnecessary stress. Today (3/11/2025), we had a roofing issue after a rainstorm caused a leak. We called Choice Home Warranty, and they sent a repairman. He confirmed there were multiple issues and submitted his report. However, the company once again denied the repair, even though we were charged another $75 for the visit. Since the problem needed to be fixed, we decided to pay the same repairman directly from our own pocket to get the work done. One thing to be aware of is that the company charges a $75 fee for every service request, and in my experience, they have denied repairs even when their own technicians confirmed the issues. Additionally, if you have multiple problems, each must be filed as a separate request, requiring another $75 non-refundable fee per visit. After dealing with this twice, we’ve realized that relying on this warranty service has cost us more in time, money, and frustration. I hope this review helps others make an informed decision before choosing Choice Home Warranty.

1 year ago

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Chris McLemore

I paid a lot of money up front for a 3 yr warranty & in the beginning CHW was great, responded fairly quick with assigning technicians and covering repairs. But the last several times I've called, they couldn't get anyone to take the work order because they owe their service providers thousands of dollars. They'd cancel my work order without notifying me, I'd have to call back & submit a new claim. They denied my repairs twice.

1 year ago

Choice Home Warranty Reviews