Choice Home Warranty Reviews
9.4
Overall Score
Mrs. Victor Uniondale, NY
I was upset that I got an appointment a week out when I did not have any heat! I live in NY and it was under 30 degrees! That is unacceptable. I had to call the tech to get another date and still had to wait 2 days. No heat with temperatures in the 30s!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Dec. 14th, 2020
Vic Omaha, NE
It was okay this time. In the spring, I had a negative experience. They need to have in WRITING, SENT TO CUSTOMERS WHEN THEY SIGN UP, what the LIMITS of each type of warranty fix is, PER YEAR.
5 years ago Edited January 10, 2024
Review Source
Patrick Banner IL
Easy to file a claim. Quick response of confirmation of claim being received. Quick response from contractor to do work. Good work done by contractor.
5 years ago Edited May 17, 2023
clay bright Columbus, GA
I had the mother board in my dishwasher go out and instead of replacing the mother board they wanted to replace the dishwasher but only wanted to give me$179 for a brand new dishwasher. The dishwasher was only 1 year old and was $400. So I had to put over $200 with it to get another dishwasher plus install fees plus the 65 service call. Bad business !
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Dec. 9th, 2020
George McKewen Denver, CO
I like that you find the service provider for me but in the past it took a long time to connect with someone. However the service provider this time was excellent
5 years ago
christopher lukas Blauvelt, NY
The company is getting better, but I think there should be some allowance for upgrading an out of date appliance, such as my garage door opener, when the new opener doesn't fit where the old one was.
I have used my warranty only twice. Both times I felt good about Choice, but the service seems to be improving.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Dec. 9th, 2020
Auber Rapini Miami, FL
This is not a serious company, I change from other company in may this year, and the first time that I needed the was a joke.
I called to fix a small leak in my toilet, when the person arrive first think was charge the service and after he went to the bathroom to look the leak and he left after 3 minutes, he said that he needs the insurance approval.
After a week the Choice gave the approval and he return to fix, sol after he left we discovered that now the leaking increase and I called again to the Choice and the say he can go on Monday (I called on Tuesday) so one more week, the guy came and again he left after 3 minutes, saying that he needs again the approval, after three days we canceled the policy and we requested to they finish the job, the Choice said we cancel your policy and you are not our clients.
So we discovered that the gay when try to fix he broke another piece and they didn’t conclude the service only charged!! Is insane I not recommend them for they be a not serious company.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly. We regret losing you as a customer.
Dec. 7th, 2020
Beth Butler Hot Springs Village, AR
I was fine with the company until according to my understanding my contract was done. I made the mistake of calling to ask a question and got charged $160+ that they said I owed them. After much discussion they finally agreed to return $80. Then, I logged into my bank account and not only was the money not returned but they had charged me another month. I was very unhappy as I'm retired on a fixed income. They did return the $80 but said they wouldn't refund any more. CANCELLED!!!!
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Dec. 9th, 2020
Kenneth Howard Columbus, OH
They are very professional and keep you informed in the process. The website is difficult to use and hangs up. But a phone call to get things going is a better choice.
5 years ago
Roberto D. Zoleta Gautier, MS
I’m not very happy with choice home warranty company because of them denying the work proposal of the master plumber 2x for the work that needs to done in our home!!! And now we are without water now for 3 days and if they don’t approve anything today Friday the plumber told me that they don’t work on weekends so we might be without water again for the weekend so that makes a total of 5 days !!! This company needs to speed up there process of doing things and think about the customers instead of them selves because if they don’t they will lose customers !!! Believe me I will not recommend this company with the problems they put my family and myself who had stroke !!! It’s very tough for me and my family!!! I hope they get this job started today Friday December 4,2020 !!!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Dec. 7th, 2020
Tiffany Lindley Dallas, TX
The provider was quick. However the scheduled appointment was inaccurate and I wasn't prepared when the provider came. I didn't know I needed to confirm with them directly. I am getting my unit replaced in 30 days.
5 years ago
Javier Rolondo Lopez ,
Still waiting for a 24 hr cycle to expire, but Technician did an outstanding job in both isolating trouble and fixing issue in a rapid manner. 24cycle is for ice to start forming.
5 years ago Edited September 14, 2021
Sandra Clinch Denver, CO
This was a very bad experience. It took 12 days to resolve my issue. Due to scheduling it took 7 days before anyone was sent. On the 7th day the technician came sent off photos to CHW for approval. I have no problem with that. Andre of ADP Maintenence was great. I waited the weekend for approval, by Monday CHW stated they never received the photos. I know he sent them I watched him do it. FINALLY got approval to do the Job on the next Wednesday. But, because I had used CHW earlier this year they wouldn't cover the full amount. I was never told that I had a $ cap on repairs. No, I think I will be looking for another Home Warranty Co when this one expires.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Dec. 7th, 2020
John Weary Franklin, TN
Your technician knew his stuff and diagnosed the problem as a bad board and sais the burners needed to be replaced. He recommended that because of the age of the furnace it be replaced. You denied the claim for repair and/or replacement and aledged things in your denial that were not in your technician's report to you. You even aledged a defective humidifier as part of the problem in your denial. My furnace does not have a humidifier. Either honor your technician's request for a new furnace or provide me with the name and address of your designated person for process of service for the state of Tennessee.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Dec. 7th, 2020
Marty Douglas Corpus Christi, TX
I was very impressed with the two guys who worked on my unit. they were very knowledgeable and efficient. Thank you Choice Home Warranty in sending them .
5 years ago
Carol Rogers Abilene, TX
I have always loved the customer service at Choice. This time it was all handled through online portals, but I found it easy and successful. Thank you.
5 years ago
Maurice Gauthier Vernon Hills, IL
When I called about my stove issue, your customer service was able to find someone to take care of it. Your follow up calls made me feel like you cared about my situation.
5 years ago
k Kansas City, MO
I put a claim in on a sat and the next morning I got a call saying when someone was going to be at my house to fix my garbage disposal , my experience was awesome
5 years ago Edited September 14, 2021
Bruce Condit Broken Arrow, OK
Overall a positive experience so far. The proof will come when I need to file a claim. If it is managed promptly, professionally and smoothly, I will be happy to provide a glowing review. If not, the review will reflect your performance.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.
Dec. 1st, 2020
LaTisha Rowe-Thomas Stafford, VA
Dionne was very helpful, explained everything in great detail, and answered all of our questions!! We feel very secure knowing we have this amazing coverage on our home!!
5 years ago
Shakir moin Roswell, GA
The technician was very patient and worked in detail. We may not have fully resolved the issue and will see over the next free days but his diligence was exemplary
5 years ago
Keith Weisbach Houston, TX
Well it started good with confirmation of an appointment and then the morning of appointment I find out that it had been canceled due to wrong phone number in your system, so had to wait three more day.
Then you deny my claim with the crap that rust is the problem, which is a lie, I had another a/c come look and he said it was caused by age and wear and tear.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Nov. 30th, 2020
Param , VA
Very Poor Customer Service , Case Managers are not accessible at all and there is no response on claims for multiple days. Any appliance that we call for repair they are suggesting to replace and the price they ae offering is 10-20% of the cost and least bother about the customer situation or customer needs. This aweful company which promises alot but reality is not even meeting 10-20% of their promises. Easily repairable appliances also are suggested for replacement.
I would not suggest anyone to fall in their marketing trciks and opt for multiple years contract with them or in a way dont pay in advance for multiple years.
This is a real waste of money , time and more importantly we can get the repairs done with the same amount we pay for them every year.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Nov. 30th, 2020
terry klein Wichita, KS
You did NOT believe your local plumber. He had to make three trips
taking photos before getting your authorization. He has over 20 years
as a technician. How many does the guy on your end with a rubber
pencil have in the field??
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 30th, 2020
Trish N Georgetown, TX
For the most part very good. Great response time & rates. However service providers at times are not good(e.g. better business bureau complaints, consistent very bad reviews online, or total non English speaking etc). Today it took 3 different assignments of vendors to get one that whose ratings were at least mediocre.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Nov. 30th, 2020
LOGAN DECKER Littleton, CO
Honestly so disappointed in this company! I was very optimistic when I bought home warranty with choice. I was sold on they will repair or replace appliances that have broken down. My Kenmore washer broke down and I filed a claim. A service rep came out, (I had to pay 85 dollars for him to come out) and it took him 5 minutes to say it is completely broken and it needs to be REPLACED. Choice warranty agreed. SO choice warranty told me to go through the process to get replacement and they agreed to give me $300 dollars for replacement. WELL GUESS WHAT. You cannot replace a washer for $300 dollars, let alone the washer I had. I fought and fought and they increased the amount to $450, which is still not enough to REPLACE the washer I had!!!!! I ended up having to spend money out of pocket (an additional $300 dollars) to REPLACE my washer! SO choice did NOT live up to their claims of repair or REPLACE!! I would highly suggest avoiding this company as they are flat out liars and cannot be trusted! Save your money! Too bad I am stuck with this company for another 5 years! I am scared to think what happens the next time an appliance breaks and I have to pay out of pocket cause they will not do what they promise!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 19th, 2020
Gregory A. Keesee , CA
The only thing i liked about the company was their, monthly fee. But this company and its employees are not trust worthy. I transferred from another company and they wouldn't honor, that i had no Kapoor in coverage. Their own agent asked me this question and i answered yes, nothing more. I use their services and they denied my claim in hours. I explained that their contact says they will cover everything because i had no lapse in coverage. The case manager said they had no record of me coming over from another company. The agent failed to add this information to my account and so now i was denied coverage.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 19th, 2020
Debbie Gwynn Oak, MD
I have been with Choice for three years. I like the turn around time for service calls. I wish that they cover more. They only cover limited items. Otherwise I like the company and the easy quick way to submit a claim.
5 years ago
NPHALE Saint Augustine, FL
At first I was encouraged by the sales pitch by George Foreman on TV and by sales rep Neal when I called the toll free telephone #. The next impression I had wa not so good. The emai I recievedl was incorrect and incomplete regarding the coverage I paid for. I asked for 2 properties and only received confirmation for one. I checked my Bank charges and saw that I was charged for 2 properties. My telephone calls to sales rep Neal were not returned. I did talk to another salesrep named Tracy. I asked her to correct my information and send the policy so I could read it. So far I have not received it. I likely l
cancel this Choice Home Warranty and not recommend it to anyone.
5 years ago
Reply from Choice Home Warranty
We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Nov. 19th, 2020
Mary Pendleton Winchester, VA
I have 3 claims entered on 10/29/20. To date none have been completed. I have a refrigerator that has a broken icemaker and a freezer that is frosting over as well as a dryeer that is making horrible sounds. I was charged 3 $75 charges one for each problem i had with an appliance which doesn't make sense to me as they will still be working on only 2 appliances.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Nov. 19th, 2020
Vanessa Chicago, IL
Choice Home Warranty is a deceptive and fraudulent company. They will take your money, offer discounts and deny your service request for unjust causes. They pretend they have requested a service call, you may have to wait days. When no one responds to the call and you call a technician on your own, they will deny your reimbursement. I was personally told by one of their contracted companies that their contracted companies may not respond to certain zip codes or neighborhoods. This put a homeowner in a dilemma and cannot get their issues addressed. They will deny your request and refuse to reimburse you. Run fast from Choice Home Warranty or you will regret it. They are horrible and their customer service people are rude and unprofessional.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Choice Home Warranty encourage all of our customers to review their coverage.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Nov. 18th, 2020
Review Source
Mr Patterson Orlando, FL
Choice Home Warranty in words only seems like a great company. They actually may be however there customer service suck. Majority of the time the technician they send out look only for the opportunity to make the service fee. Most give bad or wrong diagnosis leaving me to have to find a reputable technician/company to diagnose and/or sometimes fix the repair that should have been covered under warranty. Unfortunately most of these home warranty companies are the same. Sometimes you get a good technician that comes out that actually check to see what the issue is vs the others that come out and just do a external visual look and make a suggestion depending on if they want to do the repair or see an opportunity to make more money. However the last technician that came out I have no complaints so she's the only reason I gave 4 stars on the other review before this one. I guess when yall see 4star or better yall want to send this review opportunity out.
5 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Nov. 17th, 2020
Mark Florissant, MO
Not pleased with the person who took the order information. I stated multiple issues:
1. Bathroom faucet
2. Problem with toilet.
The information related to the technician was "leaky faucet".
The technician had no information about the toilet,
Therefore, we had to open a second claim, which doubled the charge because the
initial order information was incomplete.
5 years ago
tikakebr Leesburg, VA
I wish there was a 0 Star setting. I paid almost $3,000 for a 5 year contract. So far, I've had sub quality technicians reviewing and servicing my appliances. I have had my dishwasher and double wall ovens fail and need to be replaced. You do NOT replace the appliance that I have. You send, what YOU consider, a replacement amount of money. My Kitchen Aid Double wall oven cost over $4,000.00. You sent me $699.00. How is that even close to replacing that? My Bosch dishwasher cost $900.00 You sent me a $179.99 as a replacement cost. Your FINE PRINT hides those details for a consumer. I do not have any confidence in this service and would NEVER recommend this as a contract for honest consumers.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Nov. 17th, 2020
Tad Griffin Draper, UT
Choice Home Warranty is a bad Choice when it comes to home warranties. Their customer service is horrible!
Sadly, we chose them due to positive online customer reviews. We have had them for 10 months and both claims we have made have been a complete disaster. I'll share one of them. We submitted a claim for electrical. They schedule a technician to come out. We had someone wait at the house 3-4 hours for a no-show. They then rescheduled 3 days later, same results. Choice then instructed us to schedule a electrician and submit their bid/proposal, which we did. We actually got three estimates from certified electricians. Two of them quoted over $2,000. The one we submitted was for $275 which we submitted to Choice and got approved. Once the work was finished, we went online and completed the form they required with a copy of the invoice... at which point they denied the claim. Here's their reasoning (which makes absolutely no sense): "It has been determined that the cause of failure is due to an improperly sized breaker and incorrect wiring which will need to be replaced/repaired. Please refer to your terms and conditions section F number 11; we are not responsible for repairs related to inadequacy, lack of capacity, improper installation, mismatched systems, oversized systems, undersized systems, previous repair or design, manufacturer's defect, and any modification to the system or appliance."
We have since spoken with one of their case managers, Daniel who was extremely unprofessional and uncaring. Most companies would weight the facts, not Choice, it was denied, discussion over.
Do yourself a favor and find a better home warranty company! I can assure you.... you won't be able to do worse.
5 years ago
Mary Jane Washington, DC
Well, my kitchen faucet broke & choice told me because it was actually broken and not some kind of “wear & tare” they couldn’t replace it. WTF type of warranty doesn’t replace a faucet because it’s broke??? That’s what a warranty is for right? So now i have to buy my own faucet out of pocket then call choice back so they can get someone to install it. But that’s not all, i have to pay $175 to get it installed. I pay $50 each month for this Warranty & i had to pay them $65 for coming out to tell me they can’t fix my faucet. This was a rip off. I’m so disappointed in Choice. Why my warranty not covering a kitchen faucet???? Make it make sense Choice
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage
Nov. 17th, 2020
James Fox Haltom City, TX
First claim wasn’t covered. Ice maker
Second claim took a long time. Hot water heater leaking
Third claim was perfect. Technician came on time and the bad garbage disposal was replace very quickly and efficiently.
5 years ago
judy gettman Portland, OR
When I called spoke to a very nice gentleman. He went over your programs and I picked the one best for me at this time. Thank you for all your kindness
5 years ago
Deborah Bloom ,
Harry was able to help me get a great price and releaved my fear of going forward with the warranty. My old company raised rates every year and raised the service fee.
5 years ago
Diesel371 ,
What I like best about CHW is when they actually get a vendor that calls, shows up (on time), has great customer service, and does the job (like Comfort AC & Refrigeration- that repaired my heater). And unlike Ready-1 Solutions who did a No Call/No Show when scheduled to fix my freezer.
What I dislike the most about CHW is there lack of customer service and in checking in on job results other than an automated email in which you pick a "star level". And it doesn't matter the level you pick there is no follow up for a bad rating. I also dislike the lack of quality vendors they have, this no call no show isn't the 1st time, so this wasn't just a one-off. I dislike the numerous emails of different specials I get EVERYDAY!!! as if I am not a customer and they are trying to get my business. If they would put as much effort into actually talking to customers after a scheduled service as they send out emails, maybe they would actually know how their customers really feel about them.
What should CHW change? A LOT!!!!!!!!!!!!!!!!!!!!!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Vendor Relations.
Nov. 12th, 2020
Valerie Fuoching Atlanta, GA
I'm a new customer because Phil is great at his job. I'm also leaving a competitor with the hope that Choice provides better customer service in addition to great rates.
5 years ago
Ron Kitchen Reno, NV
I just started with this company but seems like they will be good. That why the 4 star. Will review again after I have to use them. I like the fact there easy to reach and there all in the USA.
5 years ago
Emanuel Vasserman
I try to communicate with case manager, but it was impossible. The case manager is not responsive and does not answer on simple question. I as for a quote for payment Choice collected from me to start replacing process, but manager did not provided any information.
5 years ago Edited November 14, 2023
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Nov. 12th, 2020
Bob Patterson Charleston, SC
Just purchased the policy but the presentation was well done. My questions were answered clearly and promptly. I look forward to a good relationship down the road.
5 years ago
Jay Rudolph ,
I feel CHW was responsive to my claim. My issue is that my thermostat was found to be not working. I had it installed around a year ago and it cost over $200. CHW approves a new thermostat but only paid $40. I had to pay an extra $140 to get an similar one. I am not happy and it make me wonder if my refrigerator that cost over $2000 broke would you only pay $400 towards a new one?
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.
Choice Home Warranty encourages all of our customers to review their coverage.
Nov. 12th, 2020
JY Young Mesa, AZ
The guy that took my order was very nice and respectful
Worked to get me to an amount that I could handle being on a fix income
Really appreciated it
5 years ago
Review Source
mlar Plano, TX
So far so good, I have had a positive experience with Choice Home Warranty, you submit your claim and a company will call you and come out and take care of the problem.
5 years ago Edited January 10, 2024
KDub Cumming, GA
I made the mistake of buying a Choice Home Warranty a couple of years ago. EVERY single time I call to file a claim it is a battle to get them to cover anything. There is an out clause for virtually EVERYTHING!!!! This week I had a water pipe leaking, not something that you can exactly wait to have repaired. I call Choice advised them of my situation and told them I had a plumber on the way. The guy told me he'd open up a case and that water leaks inside the house are covered under the terms of the contract. Leak fixed, claim submitted (with pictures I might add) and of course claim denied because I didn't have "prior approval." Do yourself a favor and spend your money elsewhere for a home warranty.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.
Choice Home Warranty encourages all of our customers to review their coverage.
Nov. 9th, 2020
Maria Aguirre-Overton Virginia Beach, VA
Where do I begin...
We originally had AHS for over 6 years and in the past 3 years they have not provided quality customer service. The waiting time on the phone is over 3 hours and no one ever calls you back. Also, to get technician out can be weeks. So, I decided to look around and read that Choice Warranty had really good reviews. I called Choice Warranty on August 12th and I was convinced by the sales rep that Choice was better...and that things that AHS didn't cover, would have been covered by them. (My husband wasn't convinced)
So it's October 7 and we are having issues with our AC not blowing out air so we call Choice Warranty and was able to get through right away and put in our claim. We received an email that our claim was dispatched to one of their technicians. We do receive a call from the technincan to set up an appointment for that week. The technician comes out and states that the motor is not working. He reports back to Choice Warranty and then we receive an email from Choice that our claim was denied, "It has been determined that the air conditioning system is not functioning properly due to a faulty indoor blower motor and blower wheel. The wheel was found to be broken, causing improper operation and resulting in an internal failure of the motor. A indoor blower wheel cannot become broken under normal wear and tear conditions." So, we get a call from the technician stating that he can do the job for $1200.
We decided that we needed to get a second opinion on our own. So, I call another AC company and the technician comes out and informs us that the wheel is not broken, but the motor is indeed not working. So, in other words the Choice Warranty technician lied. The technician tells me that the Warranty company is more than welcome to call him. So, we end up filing an appeal through a link that was sent to my email from Choice Warranty. I also leave a message and send an email to the case manager that was assigned to us. She ask that we send her pictures of the wheel and the technician's invoice, which I do. A week goes by, no call or email from the case manager. So, I call and leave a message and send a follow up email to the case manager. A few days go by...still no call back or email. So, I call customer service and explain my situation and they advise me that I will receive a call back with in 24 hours, which I did. I receive an email from the case manager informing me that our claim was denied "The information you submitted was reviewed by review team and the claim is still not covered. The pictures show debris build up in the wheel and on the fins which restricts airflow and cause the motor to overheat and fail. The claim is not covered for lack of effective maintenance."
11/5/20 - I send the following response email to the case manager:
The original rejection was that the fan wheel was broken per the technician you all sent out. Which was untrue, per the technician i received a 2nd opinion from. Now, you all are saying that due to "debris build up" the claim is denied. The technician that did the second opinion said that there is nothing wrong with the fan wheel...he even showed us the wheel...and that there is not enough debris to cause the motor to overheat or fail. I don't understand how you all can come to a conclusion without speaking with the technician that provided the 2nd opinion. It's just disheartening that I can't find an honest warranty company to trust in.
Please make sure you address the first technician that came out because he provided untrue information to you all.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Nov. 9th, 2020
Jesse Agrela Laredo, TX
I love the way they helped my out, when a technician came out to fix my dryer but didn't do it right and they sent another tech without charging me again. Thanks
5 years ago
