Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Cheryl Clark Pensacola, FL

They were not on top of getting our air fixed for over a week and I had to call several times to follow up and keep them looking.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 14th, 2021

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Danute Nykas Concord, NC

Very responsive made me feel relaxed about service and paid attention.

3 years ago

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Lisa Bernarducci Summerville, SC

Professional, fixed the problem, appointments are scheduled very quickly

3 years ago

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Lanell Edmond, OK

They are very prompt respo ding to your needs getting g a technician

3 years ago

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Tushar Vora Princeton, NJ

Always prompt. Always works out well. Great customer service. Great technology

3 years ago

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Florence McPartland Donora, PA

I can usually get a call from the person doing the work on the same day

3 years ago

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Ann Roche Rocky River, OH

Last claim filed in March and then agin in august and still my refrigerator has not been repaired or replace.

3 years ago Edited January 10, 2024

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Bobbie Sevierville, TN

Very promp in replying. Good in sending out reputable companies.

3 years ago

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Deborah Ellington Abilene, TX

The quality of service repair companies is not of high standards. The ones I have had most of the time I would never do business with them.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 30th, 2021

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Herbert Hines Orlando, FL

They provided the service that I paid for in a timely manner.

3 years ago

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Reginald Brown Baton Rouge, LA

Courteous and Professional. Repair was done in a timely manner.

3 years ago

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Kelly Rockwell Marietta, GA

Friendly customer service, one time, easy to use web interface.

3 years ago

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Kent Harper Wichita Falls, TX

It is a great home warranty company and I always get my appliances repaired.

3 years ago

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Belsy Franco Columbia, SC

Loved this company, fast service and excellent customer service

3 years ago Edited January 10, 2024

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Deborah Taylor North Myrtle Beach, SC

Very good service from technicians sent but still have not gotten $140 owed for reimbursement..

3 years ago

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Brewer Easley, SC

Always polite and get the repairs done by professionals and in a timely manner

3 years ago

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larry handler Jupiter, FL

Called and 2 days later problem was solved 2 different services.

3 years ago

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Helen Nilsen Houston, TX

I had a problem with my refrigerator and it took 4 different companies to finally get it fixed. 3 repairman came but never came back with the part to fix it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Elizabeth A. Fasolo High Point, NC

Super professional and all the contractors have been great with us !

3 years ago

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Josephine Fabre Rosedale, NY

Your people were efficient however I was referred to a company that was incompetent - I waisted my $85.00

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Michael Mussman Tucson, AZ

Very professional, friendly, quick and efficient and accommodating staff.

3 years ago Edited January 10, 2024

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Susan Brock Marland Las Vegas, NV

They always respond quickly and the repair person comes pretty quickly.

3 years ago

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Sam Hector, AR

After more research if anything things are a few years old and it can't be repaired you pro rate items and people state you get only $50

3 years ago

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Verified Customer

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Private Colorado Springs, CO

Friendly, professional, punctual, well trained, polite, clean

3 years ago

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Al Wallace Florissant, MO

Great service, great workers. Customer Service is the best!

3 years ago

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Abraham Elbaum Cleveland, OH

They sent someone few days later and fixed my oven. Thank you!

3 years ago

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Phil Blevins Guthrie, OK

Because of the professionalism and the ease of getting the work done properly.

3 years ago

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Carol Horel Richmond, VA

Promptness, service providers very knowledgeable, courteous

3 years ago

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esther jean hause Las Vegas, NV

I made one phone call to Choice and they took care of every thing.

3 years ago

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Keisha Gordon Bowie, MD

They have gotten my requests completed in a time manner and no hassle.

3 years ago

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Karen Flanary Ormond Beach, FL

Always sends friendly, professional individuals to do the work.

3 years ago

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Sanjay Shukla Marietta, GA

Great service so far. Customer service as well as contractors.

3 years ago

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Ray Stoll Tampa, FL

Efficient, timely, courteous and trustworthy, in dealings with our household.

3 years ago

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Anitra Wright Lawrenceville, GA

fast, kept me updated, contractor did excellent work and clean up.

3 years ago

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Valerie Davis Harrisburg, NC

Having issues with air system. 2nd time I have called and warrant company wants to put a band aid on issue instead of replacing the system

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Verified Customer

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najib oummad Piscataway, NJ

Because they are the best and there service fast and solving problems quickly

3 years ago

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Flotilde Badner Egg Harbor Township, NJ

They won't cover anything . All appliances used . Do not expect them new. So there will be preexistinhcondition

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Moloney Dallas, TX

Quality follow up on all problems as well as quality service providers

3 years ago

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David Bay Camdenton, MO

It was hard setting up service with rep on the phone. Service person was great!

3 years ago

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Ed Dolan Waxhaw, NC

The first use of our warranty went very smooth and we are very satisfied.

3 years ago

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A J Henson Memphis, TN

They respond when I call and solve my problem quickly and efficshiently.

3 years ago

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George Fisher Louisville, KY

Repairman knew his job had my ceiling repaired in about 30 mins.

3 years ago

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Anne M Bishop Hoffman Estates, IL

Very attentive and helpful. We were able to get our problem solved with one phone call

3 years ago

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Kathleen Jepson Mesa, AZ

Fast and efficient-communicated same day and repairs done next day.

3 years ago

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Matthew Payne Rock Hill, NY

So far so good. I've used them 3x and each time the the problem solved

3 years ago

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JULIAN R HANNAH Cleveland, TN

good service and fast to get an answer or fix to the problem

3 years ago

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Patricia Heatherly Honolulu, HI

Efficient customer service and follow through by Choice and local vendors.

3 years ago

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Alex Crawford Pensacola, FL

Always able to contact Choice. Quick responses. Great service people.

3 years ago

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Dianne H Meridian, MS

Prompt response to customer's needs and they work to satisfy clients.

3 years ago

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Iva E Armstrong Glen Allen, VA

Comes at the stated time. Technicians are friendly and professional.

3 years ago

Choice Home Warranty Reviews