Choice Home Warranty Reviews
9.4
Overall Score
David Pence
One of the companies picked to respond to service has less than expected proficiencies. having left a inspection wire across two circuits in my heater which caused the thermostat to cause the fan to run continuously. This was determined with another request for service to stop the fan and this cost an additional service fee.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Nov. 18th, 2021
Review Source
Tom and Valerie Lassiter Bullhead City, AZ
Just signed up so it is hard to say what I like and dislike. Shawn was very helpful and informative. Also gave us different options and suited toward our needs.
4 years ago
Prayer Partner Jacksonville, FL
Choice Home Warranty hires private contractors to do their home repairs. Maybe that's the standard for industry. But no big company names are sent to do any repairs or decide on a replacement when you have a contract with Choice Home. And its so disappointing when you need a plumber to unstop a sink, you call at 9 AM on Monday and they can't get to you until Wednesday between 3 and 6. There are times when they miss appointments and never call to let you know they aren't coming but do call a day or two later to reschedule. And you have to wait 30 days from the beginning of the contract to use their service. That's why you get 13 months for the price of 12. Currently $65 is the price of a service call which is very reasonable but not so reasonable for the disappointment you get along with it.
4 years ago Edited November 18, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Nov. 18th, 2021
Review Source
Tenesha Lacey Florissant, MO
I feel this company is a rip-off. I requested a policy 3 times. I only received a policy after I made a claim on an appliance that was told was a covered appliance when I purchased the policy, but my claim was denied.
I attempted to speak with a case manager who was extremely rude and constantly reminded me I only had 15 minutes to discuss my claim and could not explain why my claim was denied. I asked to speak with someone else and she refused to escalate my claim. She told me she was the highest person in the company.
I would NEVER recommend this company to anyone. This company should not even be the last option.
Sincerely
Tenesha
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 16th, 2021
Review Source
Donna Pittsburgh, PA
Had 2 different service calls and technicians at my home this week to fix my electric and plumbing issues. Both technicians were profession and fixed my issues. Thank you.
4 years ago
Review Source
Norman F Raphael Grafton, MA
It took over a week to schedule an appointment for an electrician, and the electrician who was scheduled didn't call or answer his phone. He eventually called after my second message and came in the late afternoon. That said, he was excellent (and personable) and resolved my problem quickly. I just wish CHW had scheduled him sooner.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 16th, 2021
Review Source
Richard Hulsman
It is a good idea, with reservations. Service/repairs take much longer to resolve than if you were scheduling the repair. Also, the customer has little or no choice in the actual repair decision.
4 years ago Edited April 10, 2024
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Monique Fila Stamford, CT
Joseph was very helpful and got me the best yearly quote that he could. I feel comfortable knowing that I will have a great company like Choice there to back me up!
4 years ago
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John from Kentucky PA
I am not happy with what was offered to "replace my dishwasher " it is $125 less than I can buy one for. Then I have to pay for delivery and installation. You advertise that you will replace if you cannot fix. You should advertise that you will provide 1/2 of what it costs to replace. And on top of all that, I cannot get my claim manager to return my call. I have called her 4 times in the last 3 days and left messages. I spoke with her once and since then I continue to get voice mail and I leave messages with my name, phone number, and claim number, but NO ONE is calling me back. I have planned on adding a second location to my policy, but instead I will not be renewing when my contract is up. I am lloking for a new warranty company
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 11th, 2021
JC McGahee
Above all plumbing is one that needs to be removed due to the following he stated he would be out this week at 2130hrs. On Thursday night. Friday I sent a text he replied he would be out Sat morning between 0830 to 0845. Never showed up I texted at 0900 he never replied highly unreliable.
Hopefully there's another plumber more reliable that can be sent out
4 years ago Edited December 9, 2025
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Nov. 10th, 2021
Review Source
Faith Chick Nashville, TN
I like the low monthly rate and the relatively low service fees. I also like the quick response to claims.
I dislike that they seem to try their best to not cover anything. We don’t feel the coverage and customer service has been satisfactory…but maybe we’re getting what we pay for. Technicians have told us they hate dealing with them also. I also dislike being told the appointment time instead of setting it up with the technician myself. We honestly plan to switch companies in the near future. Possibly pay a little more but for better coverage.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 10th, 2021
Review Source
Satisfied Customer Houston, TX
Very thorough to let me know what is covered in my warranty. They were willing to get me better coverage at a better price tha my previous home warranty.
4 years ago
Review Source
Maria Lowe Las Vegas, NV
Choice HW is the best home warranty company I have ever dealt with. They have great contractors who are on time and get the repair done in a timely manner.
4 years ago
Loretta Ashley Chandler, AZ
The shut off valve to my ice maker snapped when I tried to turn it off, I called choice homewarranty and they arranged for a plumber to came out, he submitted the claim and of course choice home warranty denied the claim! This of course is the 2nd claim they have denied Is stating due to corrosion on the shut off valve. Is this not why we have home warranty for such things... I asked to speak to a supervisor and had to call multiple times, Finally spoke to a supervisor. She of course said due to corrosion on the shut off valve and it is not covered. I asked her why do I even have home warranty with you people?
And her reply was and I quote. "We have paid out a lot more in repairs then you have paid for your policy"
I kid you not...
This is why they are not paying on claims people...
All I hear is excuses!!!
4 years ago Edited November 11, 2021
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Nov. 10th, 2021
Lewis Brestin Tucson, AZ
I had a technician call immediately after I left a message with Choice Home Warranty. The technician came out the next morning. That is FANTASTIC service.
4 years ago
John Murfreesboro, TN
I had a good experience with CHW in the past that’s why I continue to use them over other companies…they always have a technician to help out within a day or two…
4 years ago
Joey Suntken Hudson, OH
Do not buy a Choice Home Warranty!
I had a warranty on my home for 3 years with them. Had a couple claims with moderate success. But then my AC went out. First, the company they connected me with rescheduled 3x. I finally got fed up as it was in the 80s-90s and my 80 yr old mother in law was staying with us. So, I asked Choice to find a new company. They "did". Only to find out that on the day of the appointment (a week later) that the company they "hired" had never even been contacted by Choice. Nor did they even accept Choice Warranty. So, Choice "hired" a 3rd company. The company was a "small appliance repair" company (think Dishwashers, Microwaves, etc.). They were not an HVAC company. Plus, their Better Business Bureau rating was an F.
I told Choice that I was not going to let a contractor like that into my home. So, they "hired" a 4th company. This time I called the company to confirm. Guess what? They too had not heard from Choice and did not accept Choice Warranty.
So... finally, I gave up and they said I could hire my own contractor. So, I did. They came out the next day and fixed it. The 3 lb system was low about 1lb of freon. Somewhere there was a tiny leak I guess. The contractor called Choice while here to get approval, but Choice takes 24 hours to approve these. So, I had to pay the contractor $500 to fix it and HOPE that Choice paid me back.
Guess What? Choice declined the claim. Their reason: They stated that they don't cover "rust". This is lame, because probably every single metal home equipment has some kind of rust if its many years old in Ohio. Plus, the contractor did not state that rust was the issue. There is no visible rust. And, we did not have the line inspected (choice won't pay for that either and it's $1k to do).
Net Net: Choice cost me about a month without AC and countless hours on the phone only to leave me with the bill and not pay the claim.
Arbitration: Yep. Tried that. Sent letters, called, emailed. That is a farce. Their "arbitration" is a call with their own approval/denial people. There is no unbiased 3rd party that you sit down with to mediate a fair solution. Finally reported them with the State Attorney General (to no avail).
Bonus: They still try to contact me to this day to try to get me to renew: Fat Chance!!
In my opinion, Choice is fraudulent at best and a scam at worst. Don't waste your money!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 4th, 2021
Review Source
Debbie Conn Taylor, TX
Signing up is easy, the coverage and ease of service requests are yet to be determined. Hoping the online reviews are based on warranty not the signup process review.
4 years ago
Review Source
Wendell Cox Las Vegas, NV
So far so 👍 they come fast professional and do good work only been with you guys not even a full year and I feel like I made a good decision for my family and house
4 years ago
Review Source
Hilda Escobar San Antonio, TX
Coverage with this warranty is ridiculous. I was denied one claim because the damage was found to be due to “basic wear and tear” and then denied another because it was “NOT due to basic wear and tear.” Then when they do decide to cover an item the amount they give is a joke. It’s not even enough to cover the cost of a new item and it takes 30 days to get your funds.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Nov. 4th, 2021
Brunilda Lopez Smithtown, NY
The technician came to my house, evaluated my issues and placed and order for parts. Most of the parts have been delivered, still waiting on 1 more part before technician can come back to repair my washing machine. Sears is taking forever to find the last part. The technician who came seemed to be competent and thorough, I would like him to come back to finish the job.
4 years ago Edited February 21, 2024
Rich Suwanee, GA
Choice Home Warranty (CHW) is a waste of money. I was persuaded to buy a warranty plan for $1960 with service call fee of $65. Then, it is absolutely impossible to get anything repaired or replaced if it costs more than the $65 fee. Their technicians come not trying to diagnose/repair anything, but just collecting the $65 fee; and write a "report" for CHW. Then, CHW tries all means to decline any repair or replacement claims. CHW salesman promised that I could cancel the plan if not satisfied and get refunded for the unused premium. But, canceling is OK, refunding impossible.
Recently, my water heater is leaking. CHW technician came not trying to find the leaking part, but asking $65 in cash or check. He said he doesn't accept credit card because many people dispute his charge. Then, CHW tries to decline my claim without finding the leaking part to determine whether it is covered or not. Also, be careful with CHW contract which excludes many major parts. So, I paid CHW $1960 premium and $65 call fee for nothing. I am working with Georgia Consumer Protection and a law firm to fight this scam.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 4th, 2021
Susan McClellan Surprise, AZ
Worse home warrant company I have ever used in my home ownership time. I couldn't get help with my questions during the year. So when my millions of calls to renew came in, I told everyone that called that I was not renewing, and I was re- newed anyways, because I ignored an email that they sent. Now the customer service guy thanked me for my payment, cancelled my policy with no refund and wished me a good day. I have contacted my bank and they said that the can help me dispute the charge as long as I prove that I did not agree to re-new. Now I have to work on getting letters/affidavits to fight this. So the only thing amazing about this company is that they try to get away with this kind of poor customer service.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a refund of your policy. We regret losing you as a customer.
In a recent review of your policy, our records show that we have provided you with a refund of your policy. We regret losing you as a customer.
Nov. 1st, 2021
Review Source
Walter Pridgen Ellicott City, MD
Extremely disappointed with the service provided by Choice Home Warranty Company. I submitted a claim after my built-in double wall went out on Sat, Oct 9th. After 2 weeks and 2 techs, it was determined that my appliance would be replaced. So on Oct 21, CHW offered us a Lowe’s gift card in the amount of $667, which I thought was very low for a that type of appliance. So, I immediately went to Lowe’s website and did some research. For a similar type of oven (27in, double wall, w/ convection) prices start at $3K!! So, of course I appealed that amount. The policy clearly states that CHW is responsible for installing a system with similar features, capabilities, capacity, and function. After, speaking with my claims appeal agent, I was notified that they were increasing the offer to $1081!! That’s an improvement, but still nowhere near what it costs to replace my unit! So, I spoke with the claims agent and she said the policy states that “similar” doesn’t mean the same and they can replace my unit with something w/ lesser capability and they also have the right to offer cash in an amount not equal to retail. I asked how did they come up with $1K and she said that’s what CHW would pay for the appliance. As a customer, I should have access to that pricing! If you’re not going to give me full retail or anything remotely close to retail to replace my appliance, then why are you giving me a Lowe’s gift card, thereby forcing me to go to Lowe’s! Instead, you should give a check and let me try and find an appliance on my own!
I’ve used another home warranty company before and when they replaced my appliance, they gave me a choice of over 20 appliances to choose from!
I reluctantly accepted the final offer because we do not have an oven and the holiday season is fast approaching. Hopefully, we can find something and get it installed in time.
I will not be renewing my warranty coverage in January!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 1st, 2021
Review Source
Jon Moore Fort Valley, GA
During my last warranty period, I had to replace both my A/C units of which Choice paid ). They managed to come up with some BS excuse of why neither of them were covered. Even after the technician refuted their reasoning. I am only renewing due to the supposed enhancements made to their coverages. If Choice's protection has not improved I will be cancelling, and demanding my money back.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 1st, 2021
Review Source
Cindy Smith
I love Choice Home Warranty! Their service is always fast and they send reliable professionals to fix any issue you may have. Best investment I ever made.
4 years ago Edited April 26, 2023
Review Source
Marsha Las Vegas, NV
Basically, because of the limitations set by choice home warranty I paid a technician $65, to screw in the freezer handle even though the technician says the freezer needs a new door. Choice home warranty will not put a foot on the freezer because they are cheap. My next plan is to not renew my contract since I paid almost $1200 for the contract and the door is only $400.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Oct. 26th, 2021
Lu DiPadova Chagrin Falls, OH
I dislike that I don't get a call to schedule the appointment. Also it's difficult to get the call ahead of when the Tech is coming. The time range even after it has been updated is very off!!
4 years ago
Review Source
Phil Goldfarb Tulsa, OK
Depending on the problem CHW can be very good or very bad. Example is a recent problem with my gas top range. I submitted the claim on a Saturday and had an appointment on a Monday. On the other hand, I had an issue with my pool and it took months to try and find a tech. I finally had to find one myself and they reimbursed me
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 27th, 2021
Renee Snell Cincinnati, OH
This tech was great. He wore a mask. I'm tired of giving masks. The norm should be to wear it unless the client tells you not to. I have had SO many issues w/ CHW. Starting w/ the 1st plumber sent. He was rude & ignorant. Maybe he's an apprentice?
To the dishwasher that took nearly 2.5 months to repair.
Asking for a manager to call back.... doesn't happen. Are they above talking to customers? That could explain why customer service reps are rude & don't answer the questions asked.
Also, payment should be collected before a service person shows up. Some take checks, some take credit cards & charge you, some take cash. It should be the same payment method across the board & I shouldn't have to pay extra if I use a credit card.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Oct. 26th, 2021
Review Source
Jacqueline Allen Lincolnton, GA
I have submitted a few major claims with Choice Home Warranty and each time the claim was denied. I had to pay out of my pocket to replace one of my Air conditioning /Heater units after Choice Home Warranty would not honor my contract. I am currently having issues with my second unit. I submitted the claim and received a denial letter almost immediately. The repairman said the damage was caused by normal wear and tear but Choice Home Warranty decided that it was abnormal wear and tear and denied the claim. I need heat!!! Winter is coming and my unit needs to be repaired. I used a electric fireplace last winter and a space heater. I do not want to do that again this winter. It is sad you pay to protect yourself and you end up needing protection from the company you hired to protect you!!!!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 26th, 2021
Review Source
wayne adelsberger Bartow, FL
Lousy !!!!wouldn't cover a broken under the house water line to the refrigerator. Said it caused by normal ware and tare .I guess the people living under the house in the crawl space did it ,seeing that the line was 26 years old. I eventually went to Lowes got the shark bite and repaired it for under $10. What do they ever cover???? Remember if you're refrigerator has a freon leak not covered. Don't cover leaks.l
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center
Oct. 26th, 2021
Review Source
N Goshagi Ellicott City, MD
I would give 0 star if possible! One star is very high for such a useless CHW.
I had issue with washer and submitted claim 9/28 and after 4 weeks finally one technician came ( technicians just not showed up to their set appointments and CHW did nothing beside assigning new tech!)
After diagnosis, two parts needed to be replace and instead they gave me buy out option for $540….. for a washer that is worth of $1200 ( 2015 LG front door)….. very shame after 5 weeks and being on phone for many hours with the CHW…. The manager said this is the final option to accept $540….. they are not repaired nor giving me close purchase credit to buy out!
At this point this Inaurance is useless…… i will cancel all the policies i have and also tell all my family members and friends to cancel their because this is useless i can use the insurance fund towards fixing appliance or call local technicians to come and fix if needed!
My point is DO NOT get this insurance…. It is waste of money and time!!!!!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Oct. 26th, 2021
Review Source
wusb Shreveport, LA
This company should be banned. Please do not allow the other positive fake reviews fool you. This company is a scam. The government needs to crack down on Home Warranty companies who all run the same scam. Here's how it works. They make you pay for the first 30 days and offer you free cancelation within these 30 days but you cannot use the warranty within the 30 days. Then after 30 days you can use the warranty but they are going to deny your claim. Then once you cancel they are going to charge you a cancelation fee and charge you a one month service agreement. No other business in the country works like this. This is the equivalent of buying a brand new car and the dealership saying that you can return the car for free within 30 days but you cannot drive the car within these 30 days. Then on the 31st day you are finally able to drive the car and you realize it does not crank. The dealership then tells you that they will have to charge you a return fee and a one month service fee. How is this fair or legal. I am looking into a class action lawsuit against the entire Home Warranty industry because this is not fair and should not be legal.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 22nd, 2021
Daniel Deramus Paynesville, MN
Compressor went out on our French 4 door Samsung fridge and technician sent repair to choice along with pic n choice came back with offer to replace at $734 along with Lowe’s gift card which would take 30 days to arrive for a single door fridge which we don’t have.
I told choice that we didn’t have single door fridge and to quote with correct fridge type but the claims rep was rude and refuse to help or answer my ques.
I paid $2200 and these types of refrigerators start at $2500.
Contract says tht they will pay up to $3k on a claim. I requested Mgr and was told tht I had to schedule a call and would take 6 days for smbdy to call me. In the meantime, I have no fridge, the food went bad and I can’t cook for my family. How am I supposed to feed my kids before school.
To quote the wrong fridge type and to be told to wait 6 days for a Mgr to call me is a disgrace. To wait 30 days fora Lowe’s gift card is dead wrong especially when contract says tht they will replace fast.
Nobody can go a month or a week without a refrigerator. Who do you think can live and feed your family or go without a refrigerator. This is the lowest if the low and they don’t care. Please research this company before you decide to purchase their warranty. They don’t care about their customers. There’s better companies out there that offer so much more and they care about their customers
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 22nd, 2021
Perry McDougall Las Vegas, NV
Initially Choice seemed like a great deal but in the end you get what you pay for. We had a contractor come out to check on our water heater when it stopped producing hot water. They replaced a part and then two weeks later the water heater burst. When the contractor came back out they admitted fault and expected Choice to cover at least a portion of the repairs. They did not cover any of it. What is the point of a home warranty if it doesn’t cover things they say they cover? On top of that when it came closer to renewal time they kept calling me multiple times per day from different numbers. I have had to block them over and over again. They also emailed and texted me. When I replied to them with my concerns about this harassment and poor treatment they ignore it. They then proceed to keep calling. They also tried to auto renew me without me first approving it. At the time I write this review my warranty has expired and I’m with a different company. But the calls still keep coming. Avoid at all costs!
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Oct. 20th, 2021
Review Source
Raymond Vaccari Toms River, NJ
They came through, as promised. Our washing machine was determined to be unrepairable and CHW is giving us a generous amount to buy a new washing machine.
4 years ago
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Leslie Hanna FL
Online Request for service was super easy to use & the technician was dispatched quickly! The technician was on time & super knowledgeable. We were definitely impressed!
4 years ago
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murton_daz@yahoo.com Chandler, AZ
Tried to call a few days ago but was having problems getting through.This morning was only a problem because I went to site that would only let me buy a new policy not file a claim.Once I got through on the phone early in the morning it was quite easy.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 20th, 2021
Juan Rios Lubbock, TX
It’s a new heater furnace from American standard. (. First time I try it and I am mad because it’s brand new and they can’t say no charge because it’s all new
I well
God bless
4 years ago
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J.P Mishra Newtown, PA
Very worst HW company, they are bunch of cheater and looting people money, they don’t have good service they never send any requests to technicians and always comes back they are not finding technician and give you option to hire your own technician and when it comes to reimbursement they will deny the reimbursement. They are very unprofessional, very bad and rude employees as well. I will request to everyone please don’t take any service from choice home Warrenty and tell your friends don’t buy any services from these cheaters. Also please write bad reviews so that others will not come in this net and stuck with these cheaters they will convince to take three years policy and take your chunk of money in advance so that you can’t do anything.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Oct. 20th, 2021
Sharon Caird
Quick on service requests and fixed the problem each time!
4 years ago Edited January 10, 2024
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Cindy Buckner Maryville, TN
Professional and efficient claims process. Had technician out within 2 days on both my claims. Companies used were professional and timely with repairs!!
4 years ago
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Debbra Calvit Dallas, TX
He showed up on time, we explained the problem. He pretty Much knew it was a breaker . Explained to us and was done. We learned something new... would use again.
4 years ago
zach w Memphis, TN
I have never in my life wrote a bad review but I feel that I must write one for this to warn people. I had my home warranty with them for over a year. My AC stopped working and I called them and they sent out an expert to come look at it and he said that nothing was wrong with it and that it was just normal wear and tear and he then said they would pay for a new one since they could not fix it. Well he then summitted this to their office and they denied it and said that they think it was water damage that messed it up instead of normal wear and tear like the expert said. They said it doesn't matter what their expert says, the final decision comes to their office. so they could not fix it or replace it and they said I would have to figure it out myself. By the way, I also had multiple experts from other companies come and look at it as well and all of them have stated that there is no water damage to the AC unit. They are truly not treating people right and its very disappointing
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Oct. 20th, 2021
David Wagner Las Vegas, NV
The technicians are great. Unfortunately the warranty is pretty worthless as far as ceiling fans are concerned. My living room ceiling fan could not be repaired and needed replacement. The warranty would either provide a strictly base model or $60 towards a purchase of a replacement. Does not sound like a replacement to me.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Oct. 20th, 2021
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Charles Fairbanks Ocala, FL
I read your contract and saw too many loop holes to wiggle out. Tried to cancel was referred to cancelation dept.. The first man lied to me saying I was locked in and could not cancel. The next four when is said I was going to cancel they hung up on me. I had to send a certified letter to cancel. This is a good reason not to do business with this company.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
We regret losing you as a customer.
We regret losing you as a customer.
Oct. 14th, 2021
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Bryan Conner Fort Worth, TX
Had problems with communication throughout this entire process from trouble understanding call center folks who did not speak good English to being hung up on 4 different times by the people in new accounts solid product however you customer service is poor
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Oct. 14th, 2021
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Joshua Anson Anniston, AL
I just signed up for coverage. Sam was very friendly,knowledgeable,thorough,professional, and made sure that I am going to get the best coverage for my money.
4 years ago
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K. Mcintyre Riverview, FL
Had some great service when problem fixed on first visit but have had some bad service when I have had to wait too long for a tech or for a part ordered and then wait for tech to return. Choice likes to repeatedly put a bandaid on the problem rather than a long lasting repair.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Oct. 14th, 2021
