Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Tracy Lowe Chicago, IL

Great service. They send quality contractors for the jobs. Quick turnaround.

2 years ago

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Marcus S. Clark Sr. Omaha, NE

Everything was so fast with no hassle, just the way I like it!!!

2 years ago

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Charles Miller Bastrop, TX

My claim was taken care of in a timely manner with a reputable contractor.

2 years ago

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Terry Priestap Austin, TX

Hot and cold. Sometimes helpful, sometimes very unhelpful. Advertise an appeal process that actually does not exist.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Pam Jacksonville, FL

Whenever we have needed service they are on it and send someone promptly.

2 years ago

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Wes Owens Cheltenham, MD

The work was mediocre. The marketing was very rude to myself and my wife when attempting to get us to renew

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 18th, 2022

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Verified Customer

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Billie Coachman Columbia, MO

So far it has been the best buy for the money.. The response to my claim was prompt.

2 years ago

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Clarence Berry Dallas, TX

Great Service for way less than what I would pay for individual services

2 years ago

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Judy Gardiner Jacksonville, FL

Everything worked out very good and I do not have any complaints.

2 years ago

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Francis B Slack Westerville, OH

My first experience was very positive. Service was prompt and professional.

2 years ago

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Thomas Littleton, CO

The service was quick, they got out the same day and they fixed the problem.

2 years ago

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Roy Candler, NC

I have had good service. They do a good job when I need them.

2 years ago

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Manabendra Dublin, OH

I has good coverage and a low cost. I've used it twice and one time was quicker.

2 years ago

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Steve Prescott, AZ

Customer service is pretty very active. I am waiting for a claim right now.

2 years ago

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Valencia Decatur, GA

I had an electrical issue and needed to have an electrician to come out. They don't have an emergency assistance.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2022

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Verified Customer

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Angie Leati Henderson, NV

Easy to submit a claim and issues get resolved on timely manner.

2 years ago

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John hornsby San Antonio, TX

Very responsive to my needs and also very professional and personal

2 years ago

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cheryle wilburn Colmesneil, TX

they cant find technetians, they want me to pay then they will pay me back ,i got this cause im low income cant afford to pay up front

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 3rd, 2022

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Verified Customer

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Teresa Acree Lithonia, GA

Because they make sure the work is complete and they also follow up

2 years ago

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Rebecca Gerber Algonquin, IL

I get someone out to look at problem in a very short amount of time.

2 years ago

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Edwin Ventura Spotsylvania, VA

Ease of use and seem to have a commitment to serve their customers well.

2 years ago

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Jim Akber Carol Stream, IL

So far work has not been completed and was told that the hood which is a kitchen appliance is not covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2022

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Verified Customer

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Richard Skelskey Walls, MS

Paid twice for the same evaluation. First time repair was denied, I called to ask why and was told to submit another request.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Alisa Upper Marlboro, MD

Everything was done online. Although I was on hold a long time when I had questions.

2 years ago

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Mary Himpler Tucson, AZ

Rapid Response, contractors have been efficient and businesslike.

2 years ago

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Sandi Knoxville, TN

They were easy to work with and found a repair company that did a good job.

2 years ago

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Arlene Evans Atco, NJ

Easy to contact. Responded quickly. Kept to timetable. Satisfied with work.

2 years ago

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Debra Newnan, GA

Technician was pleasant, polite, focused, and knowledgeable.

2 years ago Edited January 10, 2024

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Verified Customer

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Adil Osman Plainfield, IL

Service was good. Technician was very professional and knew his stuff.

2 years ago

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Lawrence J Dell'Erba West Babylon, NY

The services are good and fair, The costs for the repares are good,

2 years ago

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Biars Davis Nashville, TN

I've been waiting four weeks on a part that Could have been purchased. At Lowe's Walmart Home Depot. For about. 6 or 7 bucks.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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W. Rex Voland Pflugerville, TX

Always reliable and quick to respond. Quality service. I got my money's worth.

2 years ago

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Susan Jordon Columbus, OH

Experienced service technicians. On time and took care of problem.

2 years ago

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Sandra Squires Omaha, NE

I have a repair job that is on hold because we can't get parts. It has been over a month of waiting.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Jaime Kramer West Hartford, CT

choice has been great - but they sent me through SEARS to fix my dishwasher and this has not been a good experience

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Nicole Miller Houston, TX

Technician was very helpful and fixed the issue in a timely manner.

2 years ago

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Gary Navarre White, GA

Slow to respond. Made an appointment then didn't show up. Called and was told someone would return our call in 24-48 hours and no one did.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Verified Customer

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Prabakaran Rajamoorthy Cumming, GA

good customer service and prompt response from choice home warranty

2 years ago

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Jason Kraft Artesia, NM

We've had two different repairs on the same machine in the last month. The latest could not fix it so it's still out of commission. $150 of "co-pays" for absolutely nothing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Jim Rudisill Locustgrove, VA

There was no hassle and my garage door was repaired quickly.

2 years ago

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Marcia Ryniker Baird New Orleans, LA

Their response is fast but sometimes don't get to the route cause of the problem.

2 years ago

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Judy Buford, GA

Initially denied to replace LED lights in my refrigerator but they were finally replaced

2 years ago

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Verified Customer

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Alan Clapp Frederick, MD

They provide prompt service and employ skilled technicians to do the work.

2 years ago

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Brenda Hopson Porterville, MS

They have resolved all issues that I have presented to them.

2 years ago

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Cynthia morgan Callahan, FL

Wonderful warranty, very easy to file a claim and response time is exceptional.

2 years ago

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Javier Vallejos Huntington, WV

The response was quick and the repairmen took care of the problem the same day

2 years ago

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Charles Arnold, MO

The person working on my hot water heater was very knowledgeable And polite

2 years ago

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Linda F Wilson Shreveport, LA

They respond quickly and send highly trained professionals to handle my claim

2 years ago

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gerald L CHURCH Wichita, KS

they are very good well experienced at at their profession well worth the money

2 years ago

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George Postalakis Powell, OH

always there to assist you when needed and easy access to service people

2 years ago

Choice Home Warranty Reviews