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Choice Home Warranty Reviews

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9.4

Overall Score

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Perry McDougall Las Vegas, NV

Initially Choice seemed like a great deal but in the end you get what you pay for. We had a contractor come out to check on our water heater when it stopped producing hot water. They replaced a part and then two weeks later the water heater burst. When the contractor came back out they admitted fault and expected Choice to cover at least a portion of the repairs. They did not cover any of it. What is the point of a home warranty if it doesn’t cover things they say they cover? On top of that when it came closer to renewal time they kept calling me multiple times per day from different numbers. I have had to block them over and over again. They also emailed and texted me. When I replied to them with my concerns about this harassment and poor treatment they ignore it. They then proceed to keep calling. They also tried to auto renew me without me first approving it. At the time I write this review my warranty has expired and I’m with a different company. But the calls still keep coming. Avoid at all costs!

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 20th, 2021

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Raymond Vaccari Toms River, NJ

They came through, as promised. Our washing machine was determined to be unrepairable and CHW is giving us a generous amount to buy a new washing machine.

4 years ago

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Leslie Hanna FL

Online Request for service was super easy to use & the technician was dispatched quickly! The technician was on time & super knowledgeable. We were definitely impressed!

4 years ago

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murton_daz@yahoo.com Chandler, AZ

Tried to call a few days ago but was having problems getting through.This morning was only a problem because I went to site that would only let me buy a new policy not file a claim.Once I got through on the phone early in the morning it was quite easy.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Juan Rios Lubbock, TX

It’s a new heater furnace from American standard. (. First time I try it and I am mad because it’s brand new and they can’t say no charge because it’s all new I well God bless

4 years ago

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J.P Mishra Newtown, PA

Very worst HW company, they are bunch of cheater and looting people money, they don’t have good service they never send any requests to technicians and always comes back they are not finding technician and give you option to hire your own technician and when it comes to reimbursement they will deny the reimbursement. They are very unprofessional, very bad and rude employees as well. I will request to everyone please don’t take any service from choice home Warrenty and tell your friends don’t buy any services from these cheaters. Also please write bad reviews so that others will not come in this net and stuck with these cheaters they will convince to take three years policy and take your chunk of money in advance so that you can’t do anything.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Sharon Caird

Quick on service requests and fixed the problem each time!

4 years ago Edited January 10, 2024

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Cindy Buckner Maryville, TN

Professional and efficient claims process. Had technician out within 2 days on both my claims. Companies used were professional and timely with repairs!!

4 years ago

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Debbra Calvit Dallas, TX

He showed up on time, we explained the problem. He pretty Much knew it was a breaker . Explained to us and was done. We learned something new... would use again.

4 years ago

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zach w Memphis, TN

I have never in my life wrote a bad review but I feel that I must write one for this to warn people. I had my home warranty with them for over a year. My AC stopped working and I called them and they sent out an expert to come look at it and he said that nothing was wrong with it and that it was just normal wear and tear and he then said they would pay for a new one since they could not fix it. Well he then summitted this to their office and they denied it and said that they think it was water damage that messed it up instead of normal wear and tear like the expert said. They said it doesn't matter what their expert says, the final decision comes to their office. so they could not fix it or replace it and they said I would have to figure it out myself. By the way, I also had multiple experts from other companies come and look at it as well and all of them have stated that there is no water damage to the AC unit. They are truly not treating people right and its very disappointing

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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David Wagner Las Vegas, NV

The technicians are great. Unfortunately the warranty is pretty worthless as far as ceiling fans are concerned. My living room ceiling fan could not be repaired and needed replacement. The warranty would either provide a strictly base model or $60 towards a purchase of a replacement. Does not sound like a replacement to me.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Charles Fairbanks Ocala, FL

I read your contract and saw too many loop holes to wiggle out. Tried to cancel was referred to cancelation dept.. The first man lied to me saying I was locked in and could not cancel. The next four when is said I was going to cancel they hung up on me. I had to send a certified letter to cancel. This is a good reason not to do business with this company.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
We regret losing you as a customer.

Oct. 14th, 2021

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Bryan Conner Fort Worth, TX

Had problems with communication throughout this entire process from trouble understanding call center folks who did not speak good English to being hung up on 4 different times by the people in new accounts solid product however you customer service is poor

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 14th, 2021

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Joshua Anson Anniston, AL

I just signed up for coverage. Sam was very friendly,knowledgeable,thorough,professional, and made sure that I am going to get the best coverage for my money.

4 years ago

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K. Mcintyre Riverview, FL

Had some great service when problem fixed on first visit but have had some bad service when I have had to wait too long for a tech or for a part ordered and then wait for tech to return. Choice likes to repeatedly put a bandaid on the problem rather than a long lasting repair.

4 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 14th, 2021

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Jim Sanderbeck

Very satisfied with Choice Home Warranty. Have needed service several times and each time it was easy to schedule and the work was done in a timely and professional manner.

4 years ago Edited April 26, 2024

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Tony Gardiner Escondido, CA

Just signed up for 1 yr home warranty through Lisa. She did a very professional job explaining the coverage and I felt comfortable with Choice compared to my previous provider.

4 years ago

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Alex Morales Killeen, TX

I have had a claim open for my in ground pool pump leak. The first vendor came in late April and did shoddy work which started leaking worse after 30 days. Called him and he refused to come back without a new claim. Now they still cannot find another vendor willing to undo the damage their first vendor caused. I keep getting told yo find my own person and do the reimbursement . Sure, then I have wait 30 days to be paid. Be very cautious with Choice

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Derek McKnight Arlington, TX

Ok, so let’s talk about Choice Home Warranty. You know how HR departments are there to protect the company and not the employees? The same goes for home warranty companies. The vendors (service technicians) are there to protect the home warranty company from paying out claims, not repair your failing equipment. From the moment something breaks, you file a claim and then you’re completely shut out of the process as it unfolds. And you’ll hear the two P words a lot from the home warranty company employees: process & policy. Once you make your claim, you’ll likely get an approval email saying everything is covered. They will set up an appointment for a vendor to come out and look at your problem and you’ll pay the $65 (or whatever fee is in your contract). That vendor/service technician will come inspect the faulty equipment/problem and then write a report for the home warranty company that you’ll never be allowed to see, even if you ask, and then the home warranty company will leave you sitting for days while this report filters its way through the approval process. That report will be the basis for overturning the approved claim and you’ll be left with a denial of coverage. (That prior approval message will magically disappear from the claim thread on their website.) Even though the problem might be glaringly obvious, even though you might be able to see it, touch it, take pictures of it, that technician report will state that the problem resides in a component that is explicitly excluded in your contract. At least according to Choice Home Warranty. If you’re able to obtain a copy of the report directly from the service technician, it will be three sentences long and won’t mention anything in the report that the denial will be based on. If you’re unfortunate enough to have the faulty component be something akin to your air conditioning, as was my experience, you’ll be left sitting in the heat for weeks while all of this plays out. The vendor is not directly reachable; you’ll be routed through a call center. They will close the work order without repairing the problem once they submit their report. And at that point, they will deny any subsequent visits until the home warranty company ultimately denies the claim. They’ll then call you with a estimate for the repair to be paid for out of your own pocket. To be clear, this estimate is for a component that is not broken, nor is it the source of the problem. It’s to repair the component that will be the reason for claim denial. At no point in their process, despite how many times you call, leave comments on the claim, ask questions to the home warranty company, will you ever receive any answers or clarifications or be allowed to dispute the technician report. If you choose to leave comments or questions on the claim through their website, understand that the agents will only respond with pre-formatted/canned messages that don’t address anything that you’ll say. The reply will always be exactly this: “Thank you for your email. We apologize for the overall experience. [Insert denial message that was previously emailed to you.]” Per their policy, you have to wait for the claim to be completely denied before they’ll give you access to speak to a manager. At this point you can schedule a 15 minute conversation with an assigned manager to your claim. That manager will know nothing about your claim when you speak to them, as they do not review anything pertaining to your situation prior to the call. And if you speak to Lori J, she will repeatedly talk over you, fail to listen to anything you say, tell you that you are not a qualified technician so you’re unable to dispute the technician report, and inform you that you are bound by their processes. The solution they will provide you is for you to pay out of pocket for an assessment by a certified technician, submit the findings to the home warranty claims department, and wait through the process of being approved or rejected again. Expect this total time investment to come in at around 3 weeks. By this point, you’ll probably either choose to pay to have the broken item repaired yourself or learn to live without it. Which is what this process is designed to do. At no point are any of the employees of the home warranty company going to help you, make any exceptions to their policies (which you’re not allowed to see), or provide you assistance in disputing or correcting the misdiagnosis of your failing equipment. If you ask questions or take exception to anything above, they’ll tell you, “that’s the process” or “that’s our policy.” That’s all they are authorized to say. And there’s nobody above the case manager that you are assigned that you’ll be allowed to speak with. You can’t even change case managers, not that it would do any good. tl;dr - It's a scam.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 11th, 2021

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Sam Lynch League City, TX

Very professional service. Service person was on time, courteous and efficient. Job completed in a timely manner and employee provided a pleasant experience.

4 years ago

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Helen Dallaire Myrtle Beach, SC

It was nice to talk to someone that English was their 1st language. Brittany was very helpful and I am so fortunate to get her and I signed up for total home policy.

4 years ago

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Kenneth Hall Irmo, SC

Not pleased with the last determination of a claim; HOWEVER the technician, Melvin B with Clear Water Group, LLC is outstanding. The 3 stars is based on the claim denial (that line/set of lines about broken/missing parts on sinks, tubs or faucets in the warranty agreement needs to be changed. ), not towards Clear Water Group.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Oct. 7th, 2021

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Zachary Lilly Cedar Grove, WV

The guy Leo that I talked to was amazing! Definitely knew what he was talking about. My previous home warrenty was a joke. This one has several contractors in my area.

4 years ago

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Louise Sylacauga, AL

Microwave stoped working . Choice warranty sent out tech who said it would cost more To. repair than replace. Microwave was under 4 years old and matched GE appliance that I had replaced at same time. The over the range GE microwave Model JVM3160rfss was still available @ $258.00 Plus $50 shipping & Inst of $100. Choice Home would only pay $191. AS of 10-4-21 after many phone calls I still have not received $191. I paid out of my pocked for microwave to be replaced. Choice Warrenty advertise they will replace but with something cheaper or not at all. Looks I will have to get lawyer to get the $191. Cancelled the policy I had already taken for the next year. Advise not to do business with Choice Home.

4 years ago

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Robert Walker Wayne, WV

At this point I'm not sure how I like CHW. I definitely dislike that we have been waiting since Wednesday the 29th to find out if this is something that CHW is even going to cover. I supposedly purchased a package that would cover everything, but it's beginning to look like that may not be the case. The technician that came was great, very passionate about his work.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Dmitry Malkin Lehighton, PA

It’s a scam…… When we sign a contract in 02/2021 sales person assured us that if appliance will not be repairable it will be replaced. In 09/2021 our refrigerator died. It took almost two weeks to get an assessor after multiple no shows and time lost on the phone of rescheduling the appointment. We been called liars and got yelded at by contractors customer service representative. Their contractors virtually do not exist because there is no trace of them so you cannot even warn other people to stay away from their contractors. So after refrigerator was assessed as not repairable. It took another 10 days to set an interview with CHW representative who told us that CHW is not going to repair or replace but instead will pay $736 which is a barely an 1/3 of a new refrigerator of similar capacity/ features. Now we have to wait another 30 days for that money to be sent us. What a scam!!!

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 5th, 2021

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Geoff Scherer

If CHW can’t fix the appliance they offer to pay you a discounted price off of their wholesale price. In most cases it will cost you double to replace the unit with a like kind unit. On AC units they do not pay labor or Freon. I had an AC unit go out and three service companies and four weeks later (100 degrees outside) they offered me nothing. The service company wanted $2,100 labor and 450 for Freon.

4 years ago Edited January 10, 2024

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Darlene Miller New Port Richey, FL

I was very disappointed with the office staff. they apparently gave my land line to the tech and not my cell. He said he sent msg but of course I didnt receive it because he was sending it to the wrong phone. So once we cleared that up he came that day. Very late I might add (7:30pm) He was very polite and friendly.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Pamela Louviere Houston, TX

ACTUALLY, A 1 RIGHT NOW IS TOO MUCH. AS A CUSTOMER SINCE 2015, I AM VERY DISAPPOINTED IN CHW. SINCE THIS TIME I CAN RECALL MAYBE THREE SERVICE CALLS 2 WERE GARAGE DOOR OPENER WITHIN 1 YEAR WAS WARRANTIED BECAUSE OF A BAD MOTHER BOARD, AND A PLUMBING ISSUE. I HAVE A CLAIM FOR MY WATER HEATER THAT STOPPED HEATING THAT YOU ALL HAVE DENIED. WHAT DO YOU ALL COVER??? I COULD HAVE BEEN PUTTING THIS $39, IN THE BANK FOR EMERGENCY REPAIR. I HAVE REFERRED MY CO-WORKER TO CHW, AND RECENTLY REFERRED ANOTHER FRIEND. NOW WHAT'S EVEN MORE UPSETTING IS I ASKED FOR AN APPEAL. THE CASE MANAGER, SEAN W, EMAILED ME YESTERDAY, HE SENT A LINK FOR ME TO SCHEDULE A TIME FOR HIM TO CONTACT ME; I EMAILED HIM BACK TO LET HIM KNOW THE LINK SAYS PAGE NOT FOUND. I LET HIM KNOW IN THE EMAIL THAT HE COULD CONTACT ME ANYTIME AFTER 10 AM, I CALLED TWICE AND LEFT A VOICEMAIL, I HAVE YET TO HEAR FROM ANYONE. NOT HAVING HOT WATER IS A NECESSITY, YOU DON'T REALIZE HOW MUCH YOU NEED IT TILL YOU DON'T HAVE IT. IF I DON'T RECEIVE A CALL BY TOMORROW YOU ALL CAN CANCEL MY MONTHLY AUTODRAFT AND SERVICE. AND BELIEVE ME I WILL CONTACT THE BBB, SOCIAL MEDIA (ALL OF THEM) AND WILL HAVE MY FRIENDS STOP THEIR SERVICE WITH CHW AS WELL. THANK YOU!!!

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 5th, 2021

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Jen C Las Vegas, NV

Just like all other home warranty companies, CHW will only pay for small or minor repairs. Anything big affecting the air conditioning or hot water heater you will deny coverage. I’ve not only experienced this myself but I’ve also heard this from several repair companies in my area. I’ve been a CHW customer for past 3-4 years and have several policies but based on my own experience, CHW policies are not worth the money or the peace of mind it claims it offers. So I will be moving to maintenance policies as those are better for protecting your equipment from costly repairs.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 1st, 2021

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Javier Rojas Deer Park, TX

I filed a claim for my pool heater and it was denied. According to them there was rust and pre existing damage to the part needed. I hired another pool specialist and paid out of pocket. I personally inspected the damaged part and the whole pool heater and came to find out there is no rust and this mother board is known for failing in these pool heaters. I contacted CHW to submit proof of repairs such as pictures and evidence showing that there was no rust and no foul play but they said no and unless I showed them my paid receipt for the damaged part now my pool heater wouldn’t be covered anymore. They were rude, unethical and flat out liars !!! Buyers beware do not buy their products. They will rip you off and take advantage of you. I do not recommend this company

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 1st, 2021

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Anthony Colton Midland, TX

It is unclear if what the contractor said wasn't covered should have been covered by our plan. We paid out $390, so the warranty plan paid out nothing. The contractor did take care of our problem and came out on time. I am still on the fence as to whether I would recommend CHW's service.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 27th, 2021

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Charles Thomas Monroe, NY

My faucet hasn't been fixed over a month and it was approved. They assigned the same technician and he hasn't shown all 3 times. The tech would inform us he was coming and then wouldn't show and wouldn't answer his phone. I requested to speak to a supervisor form Choice and he informed me that they were going to reach out to the company and that it would take 48 hrs. It's been a week and I haven't heard anything from the supervisor. I called Choice back and they informed me I would have to pay another service fee for another technician even though the work order was approved by them. I requested to speak to a regional manager since the Supervisor didn't get back to me. It has been a bad experience since I started with Choice.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Nitin Chawla Austin, TX

Choosing this company is a WRONG CHOICE! FRAUD - This company is a fraud!!! Read reviews on consumer affairs and other places. When things bring break (after warranty is effective) they try to claim it as a pre-existing condition! In my case their a/c contractor mis-diagnosed the problem (called it as refrigerant leak) and warranty declined it immediately. My policy was 28 days effective (in other words) 58 days since I bought policy. They declined to have a 2nd opinion and I ended up hiring my own, who diagnosed the problem as fan motor (NO LEAK), replaced parts and has been working since then!! Provided all the proof w/ diagnosis to them and they still declined their responsibility and take corrective actions. Considering they are trying to protect their contractor and screwing customers, I have decided to IMMEDIATELY cancel my warranty with them.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Sep. 27th, 2021

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Tien Cao Friendswood, TX

Had AC problem. reported and got service by CHW Technician: LIGHTFOOT A/C & HEATING. Two technicians provided services. They were very professional.

4 years ago

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SHARON BONNER Birmingham, AL

The customer service is horrible. I was set up with a case manager to review my case she didn't return any of my calls and when i finally got her it was about 3 weeks later. My stove is only 6 years old and they said it was cheaper to replace than to fix and they only offer me $338 in which she told me was not negotiable. They DO NOT REPLACE your appliances!!!! My dishwasher was also on the blink and they said the same thing. It had to be replace which may have been used no more than 10 times because I prefer to hand wash them. I was told the replacement value wholesale was only $217. It has been almost 2 months and I have not received a check for that as of yet. Nothing about this company seems to work for it's paying customers!!!!

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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Alan Gold South Windsor, CT

CHW makes it easy to set up a repair appointment, sends well qualified technicians, and if any questions or problems, easy to contact customer service.

4 years ago

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Bees2021 French Village, MO

Once the claim was made, the process went quick, the service tech was there the next day, which was a Friday. Very helpful and educated on the process. It was late in the evening so we had to wait until Monday for the claim to be sent to Choice Home Warranty.. Choice HW turned down the claim due to the unit supposedly being dirty although routinely maintained and filter changed. The tech was dealing w CHW prior to me on another claim that was also turned down for the same reason. It was reported by the H&A company that CHW haf actually paid for 1 out of 10 claims they have dealt with.. Which leads me to believe this is a generated letter that is used as an excuse to deny the claim. (The tech said my unit was clean the day he diagnosed it.) I paid the $85 up front. The claim is nowin the appeal process...if not covered I will be paying $715 out of pocket.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

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Running Man Kingsland, GA

Choice responded quickly on a Sunday evening - that's right, a Sunday evening. They reached out to the technician and he came right out. That's what I call RESPONSIVE!

4 years ago

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John Bell Danville, KY

Quick to respond to a claim, but schedule all repair work through third party, never know the quality of the company that will service you. Also, if your appliance needs a repair, you will NOT be given money or replacement of equal value. Choice has national providers that will give you about 50% of what a replacement will cost you, based on their national vendor replacement value.

4 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Mary Chapman Elkhart, IN

The company itself was slow to get me an appointment and kept changing my appointment date. However my technician that came out was wonderful and highly friendly and would recommend her! Also if any future problems arise would like her to be my technician again. Alexis is wonderful .

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 21st, 2021

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susan anderson Westchester, IL

I feel once I have paid for the service the scrunity CHW made regarding what is or is not covered is absurd. I paid the $85.00 service the you challenged what is covered causing an additional $170.00 fee from your vender because they couldn’t attach a new cable to the old bracket forcing me to pay the before mentioned fees. I don’t know if this will continue to happen when I put a claim in but I am now very suspicious of the deal I bought into.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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nicholaas2006 North Las Vegas, NV

We were very happy with the company that was sent out to fix our water heater. We have used 5 Star before and they are very quick, very friendly, and extremely professional.

4 years ago

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Brenda Galope Waldorf, MD

They talk a great game and how they cover so much at an affordable price. But when it comes time for repairs, they pick out not covered issues so they do not have to honor the agreement and fix or replace. Our ac unit is 19 years old and has leaked Freon for years and Choice has come out 4 times over the past few years to add Freon. But now the unit, which is the builder installed unit with a life span of 5-7 years, is beyond repair and needs replacing. Well of course Choice says it’s not covered because of corrosion caused due to the leaking Freon, which they knew about and never had a problem until it’s not fixable. So we are on the hook to purchase a new unit while choice just continued to take our monthly agreement money. So needless to say, we canceled them and have contacted the BBB for their false representation. Do not use Choice Home Warranty because they are a scam company with fraudulent practices.

4 years ago

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Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2021

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Michelle Stephens Centerville, TN

What I like best about the company is their service people. They really know what their doing and very polite. The only thing is it usually takes at least a week or two for them to find us someone to fix our problem.

4 years ago

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Roberto Espinoza San Antonio, TX

I’ve had other warranty plans with meh results. Choice warranty is best priced and very fast service. In these times of need, this was a pleasant painless experience.

4 years ago

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Abe Blanco San Antonio, TX

Very easy to submit a claim. Our first service (a/c clogged line) was great but it did take a few days to get an appt. scheduled. The technician was very polite and did a great job flushing the drain pipe.

4 years ago

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Cynthia Casperson Naples, FL

Choice Home falsified the technician's report in order to deny my claim. The technician reported my unit was 16 years old and the unit was clean, no corrosion, and the problem was related to normal wear and tear. When I contested the judgment, the resolution department said they denied my claim because the unit was "only 6 years old and that the problem was NOT RELATED TO NORMAL WEAR AND TEAR". I am a senior citizen on social security and have lost complete faith in this company. When you have a problem they make it very difficult to get resolution. I spent hours on the telephone and was sent from department to department for resolution. The case manager that was assigned to my case, never kept the appointment that was assigned and never answered the phone! I am a retired nurse and I could never get away treating a patient the way I was treated by this company~ Buyer Beware!!

4 years ago Edited September 16, 2021

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Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2021

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M Johnson Ocala, FL

The turnaround times are usually pretty good with getting service. I think the quality of companies that do offer service aren't as good as they used to be. My last service man from Sassaman Services has been by far the best you have. The previous one, Jeff's Clog Busters is a joke and you shouldn't been using them.

4 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Michael Patterson Wilmington, DE

I have been with CHW for over 4 years but hardly ever need to file a claim. I just filed a claim for my air unit that broke and needs to be replaced by the technician. Once assigned to a Case manager Joe L he immediately denied my claim saying that my unit wasn't maintenance without even asking me. After I contacted him he ask me for my maintenance invoice which I provided and he still denied my claim stating the unit needed to be maintained more which was unfair. When I asked for his manager he said I could not speak to his manager and his decision was final and no one could override his decision. I think it is not good to give one man that much power especially when it involves services that a customer pays for when one of their major systems break.

4 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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