Choice Home Warranty: Read 46,127 User Reviews From Real Homeowners

star star star star star_border

Darlene Lewis Lake Mary, FL

I’ve been a customer of Choice for several years and any problems I had in the past they were prompt and explained the cause and correct the problem usually within 48 hrs.

3 years ago

star star star star star

Larry Pro Las Vegas, NV

My appliance problems were resolved to my satisfaction. Found the website user friendly and the service response and technician interaction above par.

3 years ago

star star star star star_border

Robert Ciolek Newark, NJ

I had a repair done on my clothes dryer and the technician was outstanding completed it very quickly was careful and polite and paid my copay and was done with it. Thank you so much.

3 years ago

star star star star star

Karen Indianapolis, IN

This is my first time using Choice and I couldn't be happier. I sent the request yesterday and the repairman was here and fixed the washer today!! Excellent

3 years ago

star star star star star

Jerry Johnson North Richland Hills, TX

Really easy to file claim. Just go to website, login, fill out the information, file the claim. Technician contacts in less than 5 hours which is good.

3 years ago

star star_border star_border star_border star_border

L. Schneiberg Streamwood, IL

-1 star would not recommend!!Choice Home Warranty in my opinion one of the worst home warranty companies I have ever done business with I have been waiting 3 months for a water heater repair due to incompetence on the service provider and Choice delays in approval for additional parts needed to finish a simple job ! Also recent declined a repair for my furnace stating it was a maintenance issue and not their responsibility. I paid for a second opinion on the job and the plumbing company stated no preventable Maintainance would have stopped the secondary heat exchanger failure as it is a common issue and design issue in the carrier units older than 10years and a carrier warranty part , just needed labor covered . Choice declined payment on the claim and breaking the contract outlined in the total home warranty I purchased . I have been without heat for over a week in freezing Midwest weather while choice has no sense of urgency to reply to my supporting information and documentation of the issue that should be covered . Don’t be fooled by the sales people saying everything is covered because they will decline the claims to avoid payment on valid claims .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 4th, 2022

star star_border star_border star_border star_border

Purva B

Highly NOT Recommended. I would like to give "NO" stars as its not worth it. People working at Choice home warranty are very rude. Our stove wasn't working, out of 4 burners 3 burners are not working. Choice sent two technician to double check the issue. Both the technician mentioned that all four infinity switches and stove glass top needs to replaced. With that said, our ovan door had some issue. According to Choice Home Warranty, door doesnt fall in "Normal" Wear and tear issues and hence they couldnt repair or replace the stove. When escalated by us, we were assigned case manager AZFAR ALI for our Stove, who was the most rude person to talk to. He kept on saying this is not Normal etc etc. and same issue . We added the technician on our call who provided the report. He asked the technician whats the cost of repairing the switches and stove glass top. When technician told him the cost of the repair work. He mentioned to us, that this is not normal situation for repair and this comes under safety. If this is not normal then what is a normal situation. If the case manager says this falls under safety issue, it highly needs to be replaced or repaired. I would highly recommend NO Choice Home warranty, if anyone are considering.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 3rd, 2022

star star_border star_border star_border star_border

Marlon Cork

I've had Choice Home Warranty for almost eight years. During that time I've had a few claims. The smaller claims were covered with no issues but I've had two that not so minor and they gave me quite a hassle. The first one was my dish washer stopped working. They found the problem but determined it didn't make sense to repair; it would be better to replace. They offered me $200 towards the cost of a new system even though that was just less than 50% the cost of repair. I escalated the issue and was offered $300 instead. No matter what I tried; they would not cover the total cost of repair towards the purchase of a new system. Recently I had an issue with the HVAC unit not producing enough heat. Even before my system was ever opened and a diagnosis done; my claim was denied with a reason that there's no way to determine without a diagnosis. After the diagnosis was done; my claim again was again denied this time with a new reason. I filed an appeal; and again a new test was required but that also resulted in a claim denial. I performed three different tests and they showed I have a bad defrost board and a leak in the evaporator coils. The cause of the leak was undetermined. Choice denied my claim stating a leak like this could only come from rust or corrosion. This was not determined by any of the technicians and the only reason that would cause an exclusion under my policy. After many escalations; I was offered $300 towards replacing the defrost board but nothing for the evaporator coils replacement. Last time I renew my policy; I made the mistake of doing a 5 year contract. I just found out that I cannot cancel my policy; or if I do; I would not get a refund on my remaining years.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 3rd, 2022

star star star star star

G Willis TV Atlanta, GA

He was on time and knew his stuff. He explained things so I could understand. He even gave me some specific tips to extend the life of my appliances.

3 years ago

star star star star star

Guillermo Flores League City, TX

They are very professional. Do my claim online , a couple of hour latter appointment with company, next day technician show up and fix the problem. So easy.

3 years ago

star star star star star

al haag Stuart, FL

the repair man waqs on time and fixed the problem,but he will be back on 3/1 with the part that is needed to fix pernamatly. we are very happy with service.

3 years ago

star star star_border star_border star_border

larry fisher

We had them put a hot water heater in and it took over 2 months for them to do it. They replaced or hwh with a cheep one that lasted less than 2 yrs. When we called for it to be replaced and they said WE would have to pay for it because it was under manufactures warranty. But THEY bought the cheep thing in the 2swt place. Yesterday they were to work on our refrigerator and the tech. that THEY provided did not show up nor call to say they was not going to.

3 years ago Edited May 15, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

star star star star star

Jan Savat- Lynch Denver, CO

3 years ago

star star star star star

Trey OBrien

just signed up with them but the rep was able to answer all my questions and get me what i was looking for. We shall see what happens the first time I have to use them.

3 years ago

star star star star star

Adrian Havill Winter Park, FL

Good experience with a broken refrigerator. Tech guys didn't speak much English but I don't speak much Spanish but bottom line, it was repaired after sending out for a part.

3 years ago Edited January 18, 2023

star star_border star_border star_border star_border

Tesha Morgan Freeport, IL

I would NOT recommend this company to anyone. I waited over a week and still never got a tech out. I was forced to fig it out on my own the reps were rude and could care less about my situation. I was repeatedly told 24/48 hrs i was told that there were not any managers available and that they were also closed on a Monday. After all of this they denied coverage saying something happened to my water heater that did NOT happen at all. I have yet to speak to a supervisor which i was told that they had to request which would also take 24hrs. This company is the biggest rip off! Don't waste your time run like hell!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 23rd, 2022

star star star star star_border

DaphneP Lakeport, CA

Great overall as spent almost $3000 but a little disturbed to discover afterward in a previous received ema that my roof could have been covered too. Am following up w/my agent today. have been

3 years ago

star star star star star_border

Vivian. Napier Mt. Dora, FL

Technician was courteous and arrived at appointed time. He was able to find the problem, however he was unable to fix it as he had to order parts. Appointment is scheduled for Monday to complete the repairs.

3 years ago

star star_border star_border star_border star_border

nick Las Vegas, NV

after the job was done i smelt something coming from my attic like something was burning. i called all star service co. who did the job and asked if they could send someone out to check the smell. they said they cant i have to call back choice warranty. I told them it smells like smoke and my wife was scaired to go in the house, they did not care at all. i then called choice to see if they could send someone. they said no not till they make a new claim. I told them that my house may burn down they did not care.I had the problem fixed by someone else. I will cancle my contract with choice not because of the work as much as they showed me they could care less about there customers or there problems. they only cared about opening a new claim to get another $75. 00 service vee

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

star star star star star

Jane Calderon Virginia Beach, VA

Been with the company for about 4 years and been having great experience. They responded quickly and although not all my claim was approved im still happy with the services.

3 years ago

star star star star_border star_border

Robert Adams Austin, TX

The service people sent are generally good, but I have noticed they try to upsell me on things additional to the service fee. This plumber tried to sell me a drain cleaner for $100 after doing the work. And the drain they did clear is better but it still doesn't drain normally so I will need to call them back.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 18th, 2022

star star star_border star_border star_border

HC Cecil Atmore, AL

Very disappointing. I was told at 11:54AM on February 11th that my claim would be EXPEDITED and a technician would call me in approximately 2-hours. FIVE hours later, I called Choice Home Warranty and shared the part the claim be "expedited". I was told that expediting claims is not a practice at Choice. Bottom-line is that my system was repaired yesterday (2/15), but I had to find my own technician. And the "reimbursement" option is a real disappointment. I'll be looking for another warranty service!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 17th, 2022

star star star star star

Fuad Ayyash Carrollton, TX

Creating a claim was so easy. The technicians accepted the job very quickly. the technicians came on time and did the work very professionally. Thanks, Fuad Ayyash

3 years ago

star star star star star_border

J. B. Benefield Hawthorne, CA

My tenant's toilet was leaking. I submitted a claim to Choice Home Warranty and within a few hours I received an appointment with a CHW Technician. He was able to diagnose and fix the issue in the same visit.

3 years ago

star star_border star_border star_border star_border

Paula Sykes Charlotte, NC

Our microwave died, so we called Choice. A technician came out, inspected, and reported back to Choice. Choice decided it was not worth repairing and offered us less than 50% the value to replace it. Choice didn't even give us the choice of where we wanted to buy our replacement, we are getting an e-gift card to Lowes. What a joke! We paid thousands of dollars for this coverage for 3 years! We are so upset with Choice. On top of that, no one even contacted us about the replacement. We had to call! We were told an email had been sent, no. But it did conveniently showed up a few minutes later. Very poor communication and company. We only wish we could get the money we spent back, instead we are paying more on top of that initial fee.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

star star star star star_border

Roberta McManimon Violette Phoenix, AZ

Most people at home warranty are very nice and helpful, occasionally some of the vendors are very slow to even contact us. I prefer to have people who are responsive and not feel like I have been ignored.

3 years ago

star star star_border star_border star_border

UnHappy with CHW Marietta, GA

I am not very happy. I had to submit THREE claims to get the same issue addressed. I had to pay THREE times for the same issue to be addressed. I am no longer confident that the issue has even been resolved -only time will tell, nor am I confident that CHW is capable of providing qualified service. It feels like a sham. making me pay THREE times for the same issue and every time the fee I have to pay gets higher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

star star star star star

Cassandra Johnson Houston, TX

Went on to obtain a quote and immediately received a phone call from customer service. The agent made sure I understood all the details. Great experience.

3 years ago

star star star star star

Beverly Hurlock Tomball, TX

It was great and quick. Placed a claim one morning service technician was here that afternoon. Only one problem I never received a texted receipt for my $65.00 charge

3 years ago

star star star star_border star_border

Nakia Jones

The rep was very nice but I wish you would all call the client to see if the schedule works for them before you just schedule the appointment. I was scheduled for a time and date when I was not available. I also wanted to know if there was another avenue for when there is an emergency that cannot wait 4 days (which was when I was scheduled next)

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 2nd, 2022

star star star star star_border

Cathy Macchione Warren, OH

I have 4 boys. I am satisfied with the cash offer to put towards a new washer but I cannot wait 30 days to get the e-card from Lowes!! I’m panicking. I can’t wait 30 days to do laundry. No one will have clothes!!!

3 years ago

star star star star star

Lourdes Rivera Kissimmee, FL

I have a great experience with Choice. Just once they used a contractor that I don’t want, and they change it right away! I recommend Choice Warranty!!

3 years ago

star star_border star_border star_border star_border

riley hedge Columbus, OH

BEWARE-We had a plumbing issue, I put a claim in online (no representative to walk you through the process) and was informed Home Choice would assign a plumber to my case. They couldn’t not get a plumber for over a week and half-unacceptable. I was then informed I could hire my own plumber and receive reimbursement. After the work was completed and paid for out of pocket Home Choice informed me they would not cover the cost because my toilet was removed to perform the snaking and snaking was only covered by access point. Something me or my plumber was never made aware of. I appealed my claim to have the most unprofessional customer representative I’ve ever encountered assigned to my case with no acceptable resolution. Do yourself a favor and choose any other company besides Home Choice Warranty

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

star star_border star_border star_border star_border

Patricia Jardine Freehold, NJ

This was my second and last bad experience with choice. Last December my hot water heater died. I waited four days and still no one showed up. I finally had a new water installed at my own expense This time, in the middle of a bitter cold January my furnace stopped working. I called choice right away. After waiting five days the company they had contacted to handle this never showed up and I found out they were out of business. Finally after a fair amount of back and forth (and a fair amount of screaming) I said if someone was not here in 24 hours I would cancel my policy. Next day this new tech arrived. He mentioned that five days without service was not right. He took care of the furnace and it’s now working. I have heard only negative reviews about choice. I am paying over $600:00 for this plan, had to pay $1800.00 for a water heater out of my own pocket. Fortunately for me my furnace did not have to be replaced. Seems to me I no longer want to deal with this company. I AM NOW CANCELLING MY POLICY.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

star star star star star

Chad Anderson Saratoga Springs, UT

Mike did an excellent job in explaining the Choice Home Warranty to us and making sure it would fit our needs. We are very pleased with the product we are purchasing.

3 years ago

star star star star star_border

Carole Partsch Romeoville, IL

They listened and acted when I was very unhappy with the first company they sent to repair my fridge. A & E Repairs was extremely knowledgeable and my fridge has been diagnosed and parts or on the way. Thanks to Choice.

3 years ago

star star star star_border star_border

Johnny Fayard Mobile, AL

It takes to long between the time of the equipment breakdown and the time the issue is resolved. Some no critical thing this would be okay but with an appliance that is necessary to keep your food like a refridgerator that you can't wait 2-Weeks before the repair is made becomes a serious problem.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

star star star star star

Rose Nickles Chicago, IL

3 years ago

star star star star star_border

Marilyn Jenkins Indianapolis, IN

Having a back-up for system breakdowns is a budget saver. I don't like the price, especially having to pay another $75 to $100 to get the service. I think that's a bit excessive, but it is cheaper than the alternative.

3 years ago

star star star star star

Badia Garibaldi Camden, NJ

Choice was very efficient the response 24-72 perfect. I have no complaints the company that came and did my service was awesome. choice a great choice.

3 years ago

star star star star star_border

Sharon Walton

Easy to file a claim. The time it took to get someone here was not good. The lack of availability of repair people is an issue. My floors are ruined because no repair could be done for several days. Now that not covered.

3 years ago

star star star star_border star_border

Marvin Koop Columbia, MO

We have had several experiences with Choice Home Warranty. In each case, the waiting period for repair was 5 days to 2 weeks. Sears extended this last repair by six days without contacting us first. That left us without the use of a stove for almost 2 weeks. Need faster reaction from scheduling and repair persons.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

star star_border star_border star_border star_border

John Naples, FL

First part went fine then I asked for more than offered and no one would return my calls. Finally last Friday I spoke to a lady who said she would call be back on Monday no call so I called Tuesday and was told if they didn’t call you back that meant you were not getting any more. So I guess what they were trying to do worked. I excepted the offer and they said I would get Lowe’s gift card in30 days. Now I’m being forced to buy at Lowe’s and waiting 30 days for it. Now I’m without a washer for 30 days, you tell me is that a good insurance policy would you pay top dollars for this. And would you recommend that to a friend if you did you would not have many friends.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

star star star star star

Susan & Barry Furrer Ashburn, VA

Malcolm clearing explained the warranty and answered all our questions and concerns. What CHOICE offers is extensive coverage for a great rate. Very pleased.

3 years ago Edited January 19, 2022

star star_border star_border star_border star_border

Orna Lo Santa Clara, CA

My tenant has not had hot water for almost a week. Every time we called for service, it was schedule 3 days out. A repair person came on Thursday and on by Friday the water heater didn't work again. The new appointment was made for Monday. The service company was unable to come Saturday and Sunday they are closed. I called Choice today to see if someone else can come today (Sunday). I was told that I'd get a call back either way within the hour if someone can come. It's been two hours and no one called back. I called Choice again just and the message I'm getting is that the customer service dept is now closed. It is 3:30 pm. How do you call this 24/day service and is this how quickly a water heater is repaired? My tenant doesn't want to pay the rent since it is not reasonable to be with no hot water and not be able to shower for so many days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

star star star star star

John DiStasi Laurelton, NJ

Quick response Great customer service Mike Check Appliance Repair was courteous from the start He called 15 minutes before arrival and explained everything Keep

3 years ago

star star_border star_border star_border star_border

Ivan Cortes Chicago, IL

Choice Home Warranty does NOT replace and pay the cost to replace the defective item whatsoever. You guys will replace the item if it is deemed defective and not repairable. But you will not pay the true cost to the technician to install the defective item. I’ve had two Hot Water Heaters replaced and they the replaced with nearly the exact size and model number of the original one and there has ALWAYS been a cost to me to install the new water heater when the new one was LITERALLY swap and install. THERE WAS NO DIFFERENCE TO ANY OF THE INSTALLATION FOR THE NEW ONE. However, there was always some wort of COST TO ME to install the new one when the replacement was literally Plug & Play. THAT’S POOR BUSINESS TACTICS. And because of this shady business practice I will NOT be extending my home warranty after the initial period is expired. Horrible business practice and that’s EXACTLY WHY Choice Home Warranty has a BAD name in the Home Warranty business.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

star star star star star

MikeSandee47 Jacksonville, FL

The service we received on our toilet leak was prompt and the technician was skillful and very professional. We will recommend CHW to our friends and neighbors.

3 years ago

star star_border star_border star_border star_border

R Adams Prosper, TX

It takes too long to get a hold of someone. You always want us to go to the website, you claim for faster service, BS. You guys don't know what the meaning of the word is. This is the 2nd time I had to call you for service it took TOO long also. This time I contacted you on 1-4-22, put a claim in the same day, nothing, 1-5-22, nothing, 1-6-22, nothing, on the 1-7-22 an appliance tech said he was on his way out, by now we eliminated the appliance problem because the appliance still works by plugging it into another outlet, He claimed he would tell dispatch that another tech was needed as he didn't do electrical problems. I went online and phone to discover I had to make another claim, so I did. Then they had an electrician set up but he didn't take credit cards, they didn't believe me so they/you had to call them. Then you claimed another electrician was set up for 1-11-22. I tried to contact the electrician to see if he could come out any sooner because my tenant had already been waiting for over a week. He said he tried but was unable to. He did call me and got out there on 1-11-22 and fixed the problem This takes way TOO long to get anything done, very very disappointed. This was bad for me and my tenant.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

star star_border star_border star_border star_border

Christine Petty Columbus, OH

The company is a scam. My parents pay $70 a month premium and now it's $85 for service call. I had to call them out for their air conditioner unit, and septic last year and they covered ZERO for the air conditioner ( of course in smal print ) and also septic ( which they covered $300 of a $1500 bill ) AFTER paying their service call fee. I just had to call for a repair that was done last year and they are now saying it isn't covered. So my elderly dad on a fixed income paid another $85 for nothing and now we have to contract an outside plumging company to pay another $200 for repair. You waste more money on the service call and montly charge than you would for a lot of repairs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

Choice Home Warranty Reviews