Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Cesar Ramos

Excelente Service On most of the areas. Customer service perfect. 24 hours support

6 years ago

check_circle

Verified Customer

star star star star star

Jorge Serna

Service is always timely and friendly, repairs are made on the first visit as well.

6 years ago

check_circle

Verified Customer

star star star star star

Tim

Quick and easy claim. Operator was pleasant and contractor performed task in a timely manner.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Rosie B

When I have an emergency I.e. broken pipe, the agent really didn't care and scheduled service for the next day. I arranged service myself.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Donna

My electric water heater was declined for not a good reason when I had companies out for estimates they said bad things about Choice always declining. give me an estimate

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

check_circle

Verified Customer

star star star star star

Shenoor Kara

Great customer service. They have always been very accommodating and responsive.

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Laura

Everyone who works for this company is so kind and helpful. From the phone lines to the servicemen.

6 years ago

check_circle

Verified Customer

star star star star star

Angelo Calderone

excellent service and prompt and efficient repairs by assigned service technicians.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

Very satisfied, I've used it two times and it is very good for the money. The customer service is very good.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

Some of the people are very good and some of the people they sent out didn't complete the job and never came back. The support has been very poor. More than once I've had to get someone else to come and finish the job.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 25th, 2019

check_circle

Verified Customer

star star star star star_border

Marty

They were very responsive getting the technician scheduled to come over to our house to do the repair work.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They were very professional and got it done in a timely manner when my pump went out.

6 years ago

check_circle

Verified Customer

star star star star star

Carlos

It's a very good company. Whenever something s breaks down, I call in right away and they answer.

6 years ago

check_circle

Verified Customer

star star star star star_border

David

The response was quick but the repair could have been done a little quicker but the problem was resolved.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joyce Columbus, GA

Thought it would be a good company to cover all of our appliances but when out hot water heater burst, they said the tank was not covered and they did not pay one dime. I am sorry I signed up.

6 years ago

check_circle

Verified Customer

star star star star star_border

Indianalan Fort Lauderdale, FL

I just had to use choice and the result was positive though I did think it could have been expedited quicker.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaffary Bowie, MD

Never would I recommend it to anybody. They don't really want to spend money on something major. I had an issue with my air compressor and they came and didn't want to fix it and said it was grass.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

check_circle

Verified Customer

star star star star star

Roberta Player

Everyone is so helpful. The Young man who came out to fix my refrigerator was awesome

6 years ago

check_circle

Verified Customer

star star star star star

Diane Kelly

They are very accurate and efficient Someone will call you same day and schedule service as needed

6 years ago

check_circle

Verified Customer

star star star star star

Carolynne Dudley

Choice Home responded promptly and satisfactorily to my request for service. I am very pleased.

6 years ago

check_circle

Verified Customer

star star star star star

Sean Robinson

Quick and responsive. The company that was used was awesome and fix the problem with any issues.

6 years ago

check_circle

Verified Customer

star star star star star

Darrell Minix

Fast response set up online tech was knowledgeable and friendly very professional

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Reuven

Bad Customer service, Horrible service people, lack of professionalism, poor customer service, terrible warranty coverage, pathetic excuses for lack of coverage. I would never use them again never never never

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Sy

Always try to get out of paying claims! There is a excuse for every claim they do not pay. Had a heat pump replaced and sent me 150.00 for a 5300.00 claim. Stated unit had rust on it?

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star_border star_border

Donald Fuller

My refrigerator stopped working and they couldn't provide a repair tech for 3 days. No compensation for lost food in refrigerator or freezer.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star_border star_border

John Newson

False advertisement in regard to refrigerator repair that do not include the ice maker which is part of the refrigerator. That''s not good business.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star star

Gerald

They have done well on our claims. Fair prices and excellent response to our needs.

6 years ago

check_circle

Verified Customer

star star star star star

Suresh Khattar

Because the Contractor was a Professional and he knew his job and fixed the issue

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Dominick Balistreri

They do not pay enough for replacements. Repairmen take at least a day or more, which is a problem when your heating system breaks down.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We are glad to report that our records show that our Case Manager has provided you with a satisfactory resolution.

Nov. 22nd, 2019

check_circle

Verified Customer

star star star star star_border

Sandy Heffner

I am getting emails to sign up and I can not unsubscribe. I am already a member. The service is good.

6 years ago

check_circle

Verified Customer

star star star star star

Linda

My garage door was not working. I had someone out within 2 days. Everything was great.

6 years ago

check_circle

Verified Customer

star star star star star

Loretta And Edwin

I've had two service calls and I've been very pleased with the service people they send out.

6 years ago

check_circle

Verified Customer

star star star star star

Gaurav

My dryer broke down so I booked with choice online. Someone came out the next day and fixed it.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nathan Pendleton, IN

I wouldn't recommend it to anyone. I needed some plumbing repairs and they refused to pay. They aren't very willing to pay any claims and seem to do a lot of back and forth arguing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

check_circle

Verified Customer

star star star star star

Pamela Humble, TX

Very good service. They sent out good, qualified people the next day that I called them.

6 years ago

check_circle

Verified Customer

star star star star star_border

Elvera Tucson, AZ

Service has been very prompt. I had a leak under my sink and the technician replaced my garbage disposal.

6 years ago

check_circle

Verified Customer

star star star star star_border

Richard Winter Haven, FL

You can do most everything online. I had a leaky toilet and a gentleman came out and replaced water lines.

6 years ago

check_circle

Verified Customer

star star star star star

Jose Joaquin Noblesville, IN

I got the help I needed when I called them. I had a blocked drain and they sent someone quickly.

6 years ago

check_circle

Verified Customer

star star star star star

Jodi Holly Ridge, NC

So far so good. Their vendors are 99% great. I did have one bad experience with one vendor.

6 years ago

check_circle

Verified Customer

star star star star star_border

Mavis Aguinaga

I recently needed a claim processed. I was denied and had to fight for it. I was eventually accepted

6 years ago

check_circle

Verified Customer

star star star star star

vicki pettit

Fast service when I call in trouble and usually gets things done within a great time frame.

6 years ago

check_circle

Verified Customer

star star star star star

Donna

They were fast and efficient when we had to place a service call. They were very helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Gerald Snodgrass

Prompt service on Service Requests. Good price. Professional service contractors.

6 years ago

check_circle

Verified Customer

star star star star star

Mike

The best home warranty out there had 3 others not even close to the service I received from choice

6 years ago

check_circle

Verified Customer

star star star star star

Keith Butler

I call with a concern and 90% of the time it's handled by a professional within a timely manner

6 years ago

check_circle

Verified Customer

star star star star star

Tom

Fast response. Fast response from contractor. Repairs done professionally. And parts available.

6 years ago

check_circle

Verified Customer

star star star star star

Stephanielsmith

Prompt service if they can't get a response will keep you updated when one is available

6 years ago

check_circle

Verified Customer

star star star star star

Kenia Delgado

We've needed help with repairs and they always came through and covered out services

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Nicoson

Called for service mid October and it is now mid November and I'm still waiting to have my washer repaired. Service company doesn't call they email when rescheduling service that day.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

check_circle

Verified Customer

star star star star star

Norma Halfmann

They replied right away and we're very helpful in trying to get the work done as soon as possible

6 years ago

Choice Home Warranty Reviews