Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul

I have had two claims in the last year,both took 6 to 7 weeks to complete REFRIGERATOR AND AIR CONDITIONER Two items that are really missed in the summer!! Very unhappy 😂😂

1 year ago

check_circle

Verified Customer

star star star star star

Timothy

I was pleased that my claim was approved on the first try. Customer service was very friendly.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Debra

It is very difficult to understand 95% of the customer service reps. In addition, they are quite rude and speak over you.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Leslie

Customer service is terrible. The company does not actively seek out vendors. There is no reason for them to keep me from getting my own vendor for over 3 weeks.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Roger

Poor service. Poor response. Poor resolution. I have rental properties mgr business and I have several properties warranty with Choice but of late have moved to other companies for my recent properties.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Tammy Forouzesh

The garage door was not completely covered by insurance. Only the motor was covered by insurance but the roller and the spring were not covered.

1 year ago

check_circle

Verified Customer

star star star star star_border

Tony

1 year ago

check_circle

Verified Customer

star star star star star

Craig

I've been with them for almost 2 years. Whatever claim I've had, was handled quickly and easily.

1 year ago

check_circle

Verified Customer

star star star star star

Donna

My experience with Choice was satisfying. The contractors were very professional

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe

Can I give them a 0? Terrible. First valid claim was denied & we followed every instruction. 2nd claim sat for 22 days before they ever assigned someone. Then only after I spoke with Stephanie in the Resolution Dept.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Debra Bell

Didn’t fix the problem. The company doesn’t replace quick enough and doesn’t cover enough of the cost to replace the item. I am very disappointed.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

George Mobarak

I am still waiting on a gift card to replace my dishwasher. Which I am only getting about half of what it would cost to replace it. It’s crazy I have to wait a month.

1 year ago

check_circle

Verified Customer

star star star star star

Kenneth White

Makes things easier most of the people that have been sent out has been great.😊

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Robin

The coverage for a/c replacement is unacceptable. Out of pocket expense was too high. We were able to find someone cheaper

1 year ago

check_circle

Verified Customer

star star star star star

Robert Weber

Great at getting me what I needed for the repair I was requesting and in a timely manner.

1 year ago

check_circle

Verified Customer

star star star star star

Manuel

Great service they actually try to help and make sure my home is running properly

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Cyril

They only pay small claims. If you have a claim for ‘replacement’, they only pay a fraction of the item replacement cost.

2 years ago

check_circle

Verified Customer

star star star star star

Jenny

Easy to submit a claim, easy to reach by phone if need to. Fast, good service and worry free

2 years ago

check_circle

Verified Customer

star star star star star

Lynda Kane

They took care of my problem for me and were kind. It did take awhile to get ahold of them though.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Debra Spohn

First concern handled promptly. For the second one, no one ever contacted me. I handled it myself. Not too happy about that.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Xiaobin

Choice denied to fix or replace my refrigerator using a term of electrical shortage. This term can be used to reject any future needs under its contract and we will go away with this insurance for sure.

2 years ago

check_circle

Verified Customer

star star star star star

Dorothy

I liked and was happy wit the service and hope you give me the service that I need when I need it

2 years ago

check_circle

Verified Customer

star star star star star

Alfonso

My experience with CHW has been positive so far. The service they’ve provided has been excellent.

2 years ago

check_circle

Verified Customer

star star star star star

Mark

Easy claim process, online . Quick response for appointment, and resolved issue successfully.

2 years ago

check_circle

Verified Customer

star star star star star_border

Shauna

It takes too long to get anything done customer service doesn’t keep you informed about what’s going on

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lakshminarayan

Waste of money. The technicians they send try and find more problems instead of solving. Guess they think more expensive the solution, more they make, or too lazy to take the time to diagnose.

2 years ago

check_circle

Verified Customer

star star star star star

Martha

Excellent response and good people who can come when needed and do the job right

2 years ago

check_circle

Verified Customer

star star star star star

John T

I love this warranty, it is very reliable and always comes through in tough times.

2 years ago

check_circle

Verified Customer

star star star star star

Jody Julkowski Nelson

The customer service was excellent and the repair I needed was prompt and efficiently completed.

2 years ago

check_circle

Verified Customer

star star star star star

Sarah Ketner

It took a long time to get someone out to my house but once they did it was done correctly.

2 years ago

check_circle

Verified Customer

star star star star star

Carmalita Jackson

How easy it was to submit a claim and the company sent someone out in a timely manner.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Paul Davis

Sears Home Advantage is a terrible partner. Impossible to speak with anyone on the phone. Replacement parts have not been delivered and their support is totally non responsive

2 years ago

check_circle

Verified Customer

star star star star star

shreyas ganta

Good response on requests. The service technician scheduled the service conveniently.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Quenga

I would not recommend Choice Home Warrenty. the whole process took way too long. everytime I called, the agent didn't have a clue what was going on. just got the run around for every call.

2 years ago

check_circle

Verified Customer

star star star star star

Jerald

Prompt and easy to work with. The questions that were asked were easy to understand and answer.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bonita

Jessica just kept saying where is the facet! She didn’t realize if I turn on the shut off valve there is a leak in my basement. She just did not listen so I said good by & hung up!

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Shelly Perry

When choice home warranty says if they can not fix the appliance they pay for a new appliance not true the customer has to pay half

2 years ago

check_circle

Verified Customer

star star star star star_border

Carl Fucinari

They reacted quickly to my problem and had a qualified repair company out to my house within a week.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura

Takes 2 weeks or more to get someone out here to fix an appliance. Some of the techs don't know what they are doing. Do I need to go on. I'm up for renewal and I went with another company!!

2 years ago

check_circle

Verified Customer

star star star star star

Larry

OUR A/C WENT OUT IN 110 DEGREE WEATHER AND SERVICE CAME OUT WITHIN 24HOURS AND REPAIRED THE PROBLEM

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Johnnie

I have waited weeks to get my air conditioner fixed. The company that was working with Choice Home Warranty stopped in the middle of the claim due to lack of payment from Choice Home Warranty.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John D'Amico

The last few issues I’ve had were eventually fixed but it took a long time to get someone assigned and actually fix it

2 years ago

check_circle

Verified Customer

star star star star star

Hermon Tincher

They had to call a second ac service technician but they had it repaired and paid for it.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

nes

This warranty is pointless. By the time it was all said and done it cost me an additional 200 to replace my microwave. I dread a major appliance breaking down before I find a new warranty company

2 years ago

check_circle

Verified Customer

star star star star star

Mindy

Quick response! Techs are highly qualified and extremely caring about their job performance!!

2 years ago Edited July 4, 2025

check_circle

Verified Customer

star star star star star_border

Alex Mammen

Can save same money when you have a problem with any of your system or products which are under warranty.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John

Expensive, I had to called them a few times to get a voucher for my washing machine. At times the merchant assign change the appointment day or time.

2 years ago

check_circle

Verified Customer

star star star star star_border

Don

Garage freezer was repaired in short time frame; Refrigerator not yet repaired, and don't know status.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Amanda Deane

I don’t like the small amount the warranty covers on a home purchased less than a year prior to 1st claim for HVAC system in 100 degree weather.

2 years ago

check_circle

Verified Customer

star star star star star_border

Janet Watkins Wynn

I dislike the high jump in the service charge. My service charge went from 45.00 to 75.00. Not reasonable.

2 years ago

Choice Home Warranty Reviews