Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Fran Dunedin, FL

Always respond within 24 hours, every service tech is polite and honest.

2 years ago

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Newton Carpenter Davidson, NC

They sent someone to solve a problem and it was solved in due order.

2 years ago

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Sarah Hansgaard Apache Junction, AZ

I haven't had any problems with my service and experience is great so far

2 years ago

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Lori A Holshouser Edwardsville, IL

Just had to have my first claim and it was super fast and easy!

2 years ago

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John Madden Alamogordo, NM

I have a the best experience. The process for your clams are fast and easy.

2 years ago

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Roberta j. Kline Arnold, MO

Always quick to come & fix the broken item & there are so friendly

2 years ago

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Jeffrey C Mayo Okatie, SC

Quick prompt service and professional. Plumbing associate was excellent

2 years ago Edited January 10, 2024

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Steve Fent Ovid, MI

Everything so far has been fairly easy and exactly as stated it would be.

2 years ago

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Natasha Caldwell Knoxville, TN

When I've had to submit a Claim they took care of the issue.

2 years ago

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Elliana Young Fayetteville, NC

speedy and good service, willing to resolve any issues that may arise

2 years ago

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Mark Spiegel Boise, ID

Great service. The technician was great. Absolutely knew what he was doing.

2 years ago

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ANTHONY DEKUNFFY Fort Smith, AR

Their response was effective, fast and achieved the required purpose

2 years ago

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Deede Kent Aransas Pass, TX

Prompt assistance. It was difficult to hear, ut it may be my phoneeeeeeee.

2 years ago Edited January 10, 2024

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Gordon bednarz Glastonbury, CT

Prompt and effective service took care of problem with minimum delay

2 years ago

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Luis Reta El Paso, TX

Very attentive personnel took care of my problem quickly without a hassle

2 years ago

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Thomas Manassas, VA

Only filed 1 claim and it went well. I do believe the service fee is a bit pricy though.

2 years ago

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Don Garland, TX

So far okay but the sales person was very disrespectful and I badgered to upgrade to longer contract

2 years ago

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Michael Flassig Sherwood, WI

I was not able to get something equivalent to what I had I had to buy something inferior for the warranty

2 years ago

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Gwendolyn C. Minor Columbus, OH

Well worth the peace of mind and quick resolution to the issues

2 years ago Edited January 10, 2024

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Regina Robbins Southaven, MS

They did not give me enough money to replace my washing machine. They only gave me half of what I needed to get a new one.

2 years ago

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Susan E Cottrell Cocoa, FL

There should be some expedited home repairs...like toilets clogged, health hazards and there was none. No one seemed to care.

2 years ago

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Renee Kennedy Bowie, MD

I have had issues with getting things fixed or replaced. Supervisors were rude and unhelpful. I still have an issue and have not had it resolved. Will probably go to BBB.

2 years ago

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joseph l giraldi Port Charlotte, FL

easy to deal with, reacts quickly to claims , sends reliable contractors

2 years ago

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Robert T. Murphy Dover, FL

professional in all aspects of customer service and follow-up.

2 years ago

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Linda Curtis Dallas, TX

They have always accepted my claim and repaired what was broken.

2 years ago

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Jean Haydon Fairfield, OH

Prompt, came at the time they said they would be. Efficient in doing repair

2 years ago

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Janet McClain Indianapolis, IN

Hoosier Comfort Air owner Doug did a great job. Very thorough and very nice man

2 years ago

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Olivia Yango Pearland, TX

They are quick to response to your request and show up professionally.

2 years ago

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LAUREL LAROCQUE Idalou, TX

THEY ARE QUICK WITH ANSWER AND SEND EMAILS WITH APPOINTMENT INFO.

2 years ago

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Dierra Morrow Norcross, GA

My repairs were approved within minutes of the contractor coming out

2 years ago

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Ross Wilhite

So far, when I have called for a warranty problem, they've handled in a very quick manner!

2 years ago Edited January 10, 2024

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Rachel Gross Denton, TX

I had a problem with my dryer and Sears came out the same day.

2 years ago

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Catherine Crossley New Bern, NC

They had competent servicemen take care of all of our problems!

2 years ago

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Carol A Coulter Tucson, AZ

Very good experience. Service people were courteous and very knowledgeable.

2 years ago

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Carolyn Cornelius Spring, TX

Techs were friendly and professional. Done in a timely manner.

2 years ago

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Maria Ascencio Romero Fredericksburg, VA

I had great experience both times I've needed to use my warranty

2 years ago

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Glenda Smdwra Lithia Springs, GA

Had a very nice and efficient young man that took care of my plumbing problem!

2 years ago

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Misty Hoskins Milton, FL

Very fast on my claim. Very nice man that came to fix the door.

2 years ago

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Anna Hawkins Atlanta, GA

Long wait for part, but customer service representative was professional and polite.

2 years ago

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Myron Bennett Columbia, MO

We had a good tech to do the work. But on larger projects, I might prefer my own dealer tech.

2 years ago

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Tynnetta T Jones Monroe, NY

service has improved greatly usually three visit and finally repaired now first time done

2 years ago

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Anne Benson Palmer, AK

Very helpful and I get to use expert local repair people that they contact for me.

2 years ago

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Randy Scott San Antonio, TX

Had problems with the 3 year old dryer. The tech that was sent out did a great job.

2 years ago

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Mike Wolf Scottsdale, AZ

My microwave has not been replaced. I want a new microwave to replace the old one that broke and could be fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Sylvia Corpus Christi, TX

Carlos with Sears (A&E) was very knowledgeable and efficient

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 29th, 2022

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Verified Customer

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Patricia McDonald Junction City, KS

i called in a plumbing problem on 5-13-2022 a plumber came to my house on 5-26-2022 that was just to long to respond

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Becky pett Yakima, WA

Appliance could not be repaired. Replacement payment was half of the actual amount needed to replace it

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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Verified Customer

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Elaine Tetreaulr Richmond, TX

CHW took too long to approve my claim and then would not honor the wishes of a very reputable service technician

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Joel Williams Grand Saline, TX

To wait over a month to have an 11 year old microwave is simply unacceptable. 11 years old and you choose to repair it OVER A MONTH later? We won't be renewing

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Joanna Oliver

No help based on the expert technician. Untruths spoken by Azfar A who spoke down to me and over me. Requested meeting with additional case manager, he told me he was the highest level I could communicate with in your company. He called on a Sat when I was asked to use the calendly.com link to schedule an appointment for the following Monday. I'm happy to share all my documentation with anyone who will actually listen to me and speak truthfully.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 28th, 2022

Choice Home Warranty Reviews