Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Jo Pueblo, CO

When I talked to them when I ssigned up with them they were helpful and efficient.

7 years ago

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Gerald

They did a good job on my home. The contractor they sent was really knowledgeable

8 years ago

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dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

8 years ago

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Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

8 years ago

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

8 years ago

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Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

8 years ago

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Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

8 years ago

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Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

8 years ago

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

8 years ago Edited September 14, 2021

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

8 years ago

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

8 years ago

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

8 years ago

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

8 years ago

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

8 years ago

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

8 years ago

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

8 years ago

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Verified Customer

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

8 years ago

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

8 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

8 years ago

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

8 years ago

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

8 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

8 years ago

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Jerry Pursell

Response time lousy , appointment four days away

3 weeks ago

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Wayne

ripoff,dont replace appliances that cant be repaired

2 months ago

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Anthony

I don’t plan to renew due to terrible plumbing coverage.

2 months ago

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David

It was less expensive than our former company.

2 months ago

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Del Hockley

Still waiting for buy out check! I feel it was very low too

2 months ago

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Randy Carter

Five months to resolve claim and still waiting

2 months ago

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Joel Boardman

They did not follow up well for my taste

2 months ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

2 months ago

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Valerie

my rate was raised without any notificati

2 months ago

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Paul

I am still trying to get assistant my issue

2 months ago

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Reta

I filed a claim Oct 25th and no completion has occurred yet

2 months ago

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Ramona

Changed to Choice and its as bad as AHS!

2 months ago Edited January 30, 2026

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Carol

I regret purchasing this home warranty for your company!

2 months ago

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Jasmine O

If I could give this company zero stars, I would. We started a policy and immediately cancelled within 24hrs. The customer service was non-existent. The employees we dealt with were rude, disrespectful, and unprofessional. I could just imagine what we would have to deal with if we ever had to file a claiim. Do yourself a favor and pay a little more with another company to be treated like a human being.

9 months ago

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Mary Brandon

Choice works fast to get a service man out to my home. I never have to wait too long. Their contracted companies are very professional and friendly

9 months ago

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Angela Gross

I have had several claims denied that should have been approved. What is the point in having a home warranty if you aren’t going to take care of my home needs? I will not be renewing with them. They send a different plumber to my home two days later than they sent another company. I specifically asked for the same plumber and they assigned someone different. After reassigning the contract to the plumber of choice, they denied my claim. Buyer beware

9 months ago

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Mike Alvarez

Requested service for a leaking shower faucet, they replaced the cartridge but did not cover the handle which was stripped. So had to pay extra for the faucet handle so we could use the shower.

9 months ago

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Darlene Watson

I liked the expert knowledge of the technician. He gave me knowledgeable advice regarding my appliance. Also, he was very kind and professional,

9 months ago

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Emily James

This is is the best overall company because of its nationwide availability, comprehensive coverage, and option to choose your own contractor.

9 months ago

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Javier Soto

Every time I have an issue and put in a ticket they get it resolved. I tell my friends this is worth paying monthly for with everything they cover.

10 months ago

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Chad Coats

They approved a couple of claims. The bigger claims they did not. Once my unit needed coolant and they would not cover it. So I had to pay the service call plus $300. I could have taken the money I’ve paid them saved it paid for repairs myself and had money left over. Other times there has been some fine print in the contract and they wouldn’t cover repairs. Also they have gone from $45 a month and $65 service fee to $85 a month and $100 service fee without proper notification.

10 months ago

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Rob Sequeira

Great customer service they had technician in my house looking at my HVAC system in couple of days. Easy process and excellent work.

10 months ago

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Ginger Frank

I,ve had this company since 2023When l call with a problem there right on it! Highly recommend!They get the job done! No waiting!

10 months ago

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Jan

Yes , they are a good company. I called when I had a broken heater. Came next day but had to order a part . Two days later & all fixed up !

10 months ago

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Jeanne

The contractors they select are not professional. They constantly reschedule. I’ve been waiting 6 to 8 weeks now for a part for the oven. When I call for a follow up, they just say the part hasn’t come in yet. We’ll get back to you.

10 months ago

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SD

First time with this company and we did not wait long for a response. The only downfall is that the gift card process takes too long . Overall process was painless.

11 months ago

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Maggie

it has been over a month that I'm waiting for a repair I complained to Choice and nothing has being done about. The company gives me excuses all the time and they just don't want to do the job because is not a big job

11 months ago

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Carol Essex

I dislike the fact that they sent someone out to my home that they have in their pocket, which means they know what to say so that your claim is not covered, when I purchased this warranty refrigerators was on the list , they charged 100.00 deductible and said my fridge was not covered, very disappointed, I should’ve listened to others before choosing this company

11 months ago

Choice Home Warranty Reviews