Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Kerri Gardner Wake Forest, NC

every time I have put a claim in it was dealt with wonderfully

2 years ago

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Leigh Esparza San Angelo, TX

I have had 2 claims recently and they were handled in a timely fashion

2 years ago

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Cathy Ayers Evansville, IN

They have been very reliable. And sent a service person quickly.

2 years ago

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Kenneth Kennedy Cedar Hill, TX

They work to get it right When you are satisfied then they are satisfied

2 years ago

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Claire Cichone Lebanon, NJ

Would rate higher but covid communication was difficult. It has greatly improved.

2 years ago

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Eric And Maryann Lebanon, TN

They listen to our problems. We recently has an HVAC problem and they came out to assess the problem.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Kenneth Alsobrook Largo, FL

I was out of heat for 13 days and your company did nothing to help. I'm out $1800 with no income. And yet you still took $44 from me for this months service.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Lynne Greensboro, NC

It has been very easy to sign up, make a claim, and receive services.

2 years ago

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Joseph Udeaja Trenton, MI

Timely follow up on request. So far, have been impressed with contractors chosen for the work

2 years ago

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Verified Customer

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Sharon Duke Cleburne, TX

Choice Home Warranty always send the BEST techs to fix your needs

2 years ago

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Stephanie Swanton Hampton, GA

Our heater stopped working and Noone around the area would accept the claim. We had to pay out of pocket. We sent all information in to be reimbursed and have not heard back

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 15th, 2022

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Verified Customer

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Rafeal Broach

No hassle. Everything is great. They were able to fix my light within a short period of time. Customer service has been great. There is no being on hold. You get straight through. They answer your questions correctly. They let you know all the info you need to know.

2 years ago Edited January 10, 2024

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Verified Customer

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Michael A Sardo Phoenix, AZ

Sent qualified workers, who installed equipment and were very professional!

2 years ago

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Candice Carlisle West Chester, PA

I place a work order in and had a service call scheduled within 29 min.

2 years ago

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Ricky Jackson Stockbridge, GA

They double talk to sell u a contract then look for any reason to deny claims. Eight days to hear from them after submitting a claim then had to find someone myself!!!

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Brian C Thomas Patton, MO

I'm satisfied just not happy went up on monthly payments. But I guess everybody is going up.

2 years ago

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Verified Customer

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Rosario Hernandez Chesapeake, VA

When I had a problem with my water heater, they replaced it with no problem

2 years ago

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Verified Customer

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Crystal oakley Friendswood, TX

They had someone here the next morning. And solved the problem.

2 years ago

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stanley childs Elizabeth City, NC

They give great service and they comes out in a very short time period

2 years ago

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Ashley melton Chandler, AZ

They are always there when you need them the most and always quick to help

2 years ago

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Wendy Ward

the response has been timely when I have submitted a request for service

2 years ago

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George Papalambros Lufkin, TX

Had an issue with a repair and even though everyone was helpful it took 7.5 weeks to get repair completed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Beverly Wade Richmond, TX

I've experienced very profesional and knowledgeable service

2 years ago

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Bertha North Las Vegas, NV

I have had prompt service with all my repairs that I have needed

2 years ago

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Elizabeth Greenway Huntsville, AL

It was hard to get in touch with the contractors. The number I had to call was just a recorded statement

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Debra Cobb Orlando, FL

Hassle free, And my Broken garage door was taken care of very quickly.

2 years ago

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Verified Customer

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Bob NK Topp Pavlik Janesville, WI

The ease of all the way my problem was solved from start to finish.

2 years ago

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Verified Customer

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Gerald White Jacksonville, FL

We have been waiting a month trying to get our dishwasher repaired. Over a dozen phone calls to both the vendor and your customer service have not been returned

2 years ago

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Verified Customer

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Diane Jackson Phoenix, AZ

They sent a well know company for repair instead of an unknown

2 years ago

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Gloria Brown Chesapeake, VA

I like that I get to talk to a live person even needing service.

2 years ago

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Verified Customer

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James Neese

They have responded with speed and professional every time I've called or used the internet forms

2 years ago Edited January 10, 2024

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Verified Customer

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Henry Mazzone Jacksonville, NC

Very pleasant and professional, listens to find out your problem.

2 years ago

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Verified Customer

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Sergio Hoyos Fort Lauderdale, FL

They offer fast service and cover my repairs without a problem

2 years ago

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Michael McCaffre Camp Hill, PA

Very helpful. Courteous and knowledgeable in how to handle my problem

2 years ago

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Kathy Charleston, WV

Reasonable rate and timely and thorough furnace repair. I was well pleased.

2 years ago

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Terrry Waychoff Washington, IA

I call a d 15 mins later a men called to set a time to come out

2 years ago

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Erik Conti Greensboro, NC

One experience so far, one resolution! Professional and courteous!

2 years ago

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Verified Customer

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John Horn Lake, MS

Because there honest and fix your problem in a reasonable time manner.

2 years ago

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Gary Cline And North Las Vegas, NV

Customer support has a quick response. We are very pleased with choice.

2 years ago

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Anonymous Saint Louis, MO

The people who came were nice to us. They give a good service.

2 years ago

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Verified Customer

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Mueller Roy La Grange, TX

I filed two claims at the same time. It took 3 weeks to get the first one taken care of and I am still waiting for the second one to be done!!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Peter A Sarjeant Slidell, LA

Don't have to follow up. You call with your problem, and they look after it.

2 years ago

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Bett Barry Charlotte, NC

Low value given on replacement. Dishwasher failed. Couldn't fix so offered $246 Cheapest replacement I could find was over $500

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 24th, 2022

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Verified Customer

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Martha Titus Lakeland, FL

Always get right on my claim by having a repairman come right out.

2 years ago

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Margaret McCoy Saint Peters, MO

Because He was fast got the job done fast friendly all the Great stuff

2 years ago

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Verified Customer

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Lynn Pike Phoenix, AZ

Timely scheduling, the repair is always done. Nice contractors

2 years ago Edited January 10, 2024

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Verified Customer

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Shawn Houston, TX

They responds very quickly and the online system makes it even better.

2 years ago

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Retha High Point, NC

The last company sent out for the oven was really good but the one before was nasty. He had no customer service skills.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 23rd, 2022

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Verified Customer

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Denise Harrison, NY

Everything has gone well. They were able to fix my things smoothly.

2 years ago

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Verified Customer

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M Hughen Jarrell, TX

Excellent experience the 1st time we had to use the company.

2 years ago

Choice Home Warranty Reviews