Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Latasha Mayon

Good service. The service person was great and was able to diagnose and fix the problems Quickly.

6 years ago

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Raul

So far, I've had 2 occasions that I needed something fixed, and they came through right away

6 years ago

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Mr. Extremely Disappointed

I''d give a zero if it was an option. Denied claim refused to pay for AC repair as stated when they sell you the scam warranty. Run like your hair is on fire from this company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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patricia

They were quick and, the person that was sent was extremely nice and knowledgeable

6 years ago

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Gail McKee

Just need faster response time. The techs that showed up were great!!! It's the 2nd time I have had to use them.

6 years ago

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David Bloom

Claim Reps are great, service dispatch immediate and technicians know what they are doing.

6 years ago

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Betty Hale

Easy to file and friendly quick service . Refreshing that something is actually what it says it is!

6 years ago

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Carla Boyce

Very timely and efficient. They got someone to come out quickly and repair was done quickly.

6 years ago

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Jennifer

I did Not get the coverage thought I was getting. I was told it covered everything. It does not cover everything I was told. Apparently there are many exclusions that were not told upfront.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 6th, 2019

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Verified Customer

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Roberta Brown-Thurman

Didn''t help with my A/C unit and the out of pocket expense for a disabled individual having to deal with the heat is too much

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Sep. 9th, 2019

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Terence Dickinson, TX

They tell the customer nothing and are not honest. Sometimes they are good but a majority of the time I have a problem and have to call the corporate office.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Emmett Macon, GA

They are actually dependable and customer service was nice and got right on the situation.

6 years ago

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Carolyn Tallahassee, FL

Usually they do a good job and it doesn't take too long, although sometimes it can take a while for them to get parts.

6 years ago

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Gay Venice, FL

My clothes dryer broke and I had prompt service. They have frequent contact with me.

6 years ago

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John El Mirage, AZ

Very helpful and fast service. My hot water heater was fixed with in a half hour. It was great.

6 years ago

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Steven

Hot water heater went out and they got somebody out her pretty quick. They are pretty responsive

6 years ago Edited January 10, 2024

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Verified Customer

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Michael Frisco, TX

We had a problem with he dryer and they came out the first day possible, extremely prompt.

6 years ago

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Ivy

My dryer broke and I used the warranty and it was fixed very quickly and efficiently.

6 years ago

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Ashok

They take too much time. I'm actually trying to use it right now and they still haven't fixed the problem and it's been over a week.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

Aug. 27th, 2019

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Gayle Greencastle, IN

Not really pleased with it. They didn't understand what I was trying to say and they weren't clear about their answers. They didn't cover it when my air conditioning went out.

6 years ago

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Teresa Dayton, TX

This is convenient and handy. They are there quick, the nest day to take care of everything.

6 years ago

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Fran

Quick response and repair 2 plumbing issues that were taken care of very quickly.

6 years ago

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Juan Ceccato

I have a refrigerator that was not replace based on a technical clause. I didn't renew 2 of my houses with you. I chose another company. There is one more property that I won't renew once the contract is over.

6 years ago

Reply from Choice Home Warranty

Our records show that we never received a diagnosis. You may contact us at 1.888.531.5403 to place a claim, or place a claim online at .

Aug. 27th, 2019

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Verified Customer

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Sunnee Jin

The price is cheap and the service is fast. If they can't help you, you can find someone to pay for it.

6 years ago

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Gail Hull

They have handled to claims for me efficiently and promptly and that's what I needed and expected.

6 years ago

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Gerald

Prompt action, need to get past their call center customer service to rate higher.

6 years ago

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Lillian

They take your repair and explain how the company will contact you in a timely manner

6 years ago

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Michael Alvin, TX

Recently my air conditioning wasn't working and they came out and made repairs. I haven't had any problems with them.

6 years ago

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Kathy Brockway, PA

They were very helpful and thorough in explaining everything. They gave me some great bargains.

6 years ago

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Wayne Springfield, MO

Sometimes it is a good thing, sometimes it is a bad thing because they give us trouble doing it.

6 years ago

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Richard Las Vegas, NV

Every time I've used them, it has been good, fast service and it has been accurate.

6 years ago

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Ricky Curtis Crowley, LA

They always do good when I call them. They came and fixed my dryer about two weeks ago.

6 years ago

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Deanna La Porte, TX

Customer service is very knowledgeable and very accurate. They were very quick with their service.

6 years ago

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Dallas Christensen

I haven't filed a claim yet but when I started they handled everything outstandingly.

6 years ago

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Judith Delph

Easy to follow what is or is not covered on policy and if a question there is a fast response

6 years ago

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Mary Lou

The price on my previous company kept going up and up so I went with Choice. So far so good.

6 years ago

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Nancy Mars, PA

It sounded like it was a good deal but when I call with problems, they say it is not covered. I didn't get the service I thought I was entitled to.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2019

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Verified Customer

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Dianne

I had a problem with my clothes washer. The repairman responded quickly and did an excellent job.

6 years ago

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Daina Criswell

They don't cover much, a/c did nothing, refrigerator did nothing. $45 a month and $60 each visit for nothing. Still had to get a service repair to fix my issues and $$$$

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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Barbara Nova Sun City Center, FL

Both times I needed them they got someone there promptly. The work that was done was top notch.

6 years ago

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Ed McCrory Winnsboro, SC

Have not utilized any claims yet.However the benefits and service seems very good and simple.

6 years ago

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Verified Customer

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Darren Brown Garland, TX

They were quick to schedule a technician to come out and check out and fix my issue.

6 years ago

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Verified Customer

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Ana Lake Mary, FL

Very informed, respectful and patient. They have a great support system for the customers.

6 years ago

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Verified Customer

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Anissa

They get the job done. My refrigerator went out and they worked to fix the problem.

6 years ago

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anonymous

They took care of what I needed to get taken care of and sent someone out timely.

6 years ago

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Debbie Lubbock, TX

The people who came out were very polite, the one time I used it, but the sales man very rude and abrupt, I hope he no longer works for them. Because of him, I have gone to American Home Warranty.

6 years ago

Reply from Choice Home Warranty

Thanks for your feedback, as our customer you are the most valuable part of our business.
In regards of your concerns we have forwarded your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance among our representatives.

Aug. 1st, 2019

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Verified Customer

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Derrick

Everything was done properly and we didn't wait when I used it for mt downstairs air conditioning.

6 years ago

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Eun An

not customer friendly/focused. in my interactions w the firm, it was very clear that it was protecting the firm and not me. waste of money for me. considering my last insurance company for new contract.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you had a negative experience. Our Consumer Advocate will contact you to provide further assistance.

Feb. 7th, 2019

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Verified Customer

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jane

I was charged 6 hundred dollars for a job that should’ve cost me 1 hundred dollars Your customer service told the plumber you sent to charge me for work that didn’t need to be done I got no satisfaction from your people

7 years ago Edited February 6, 2026

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Verified Customer

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Louise

They cover all the items I need covered, customer service was very nice and knowledgeable.

7 years ago

Choice Home Warranty Reviews