Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Thomas Patke Severn, MD

I not very happy with the way my claim is being handled. The technician was very polite about my claim, he said that choice had ordered the wrong hot water tank and he would try to get ahold of choice to get the right tank, this after waiting 2 weeks to replace my hot water tank. This was Thursday and still haven't heard if they will back Saturday. This after Choice said I had to pay an additional $450 ever tho the policy said it covered the tank and parts. Choice said the contractor was charging this. As of right now I would not recommend Choice Home Warranty.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Kattingeri V Rao Queens, NY

The person who dealt with me (one Ms Kyle) appears to be very knowledgeable about CHW and various offers it has for new comers. She could convince me to buy a big contract.

3 years ago

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Langston Covington, GA

Richard T, was extremely experience, courteous, knowledgeable and for me dependable . I asked him to call me back at a certain time and he was right on point.

3 years ago

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Terrance Jones Fair Lawn, NJ

Great service from the technician that performed the work, He confirmed, called that day of, and arrived early. The work was done quickly and the tech was very knowledgeable.

4 years ago

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Joyce Farrell Chicago, IL

The company is very good about emails and notifications. Our technician was extremely nice. However, in all honesty, I would have rather had a $500 price reduction on the house and be self-insured.

4 years ago

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Terry E. Grand Junction, CO

This company is a TOTAL SCAM. They are happy to sell you a promise-filled policy, but then fraudulently create false documentation as to the reason for your home system's failure so that CHW can simply say "claim denied, case closed". The customer service department at CHW is a joke. If and when you actually do get through to someone, you are continually passed from one person to another with no one doing anything helpful or constructive in the resolution of the issue. A quick online search for complaints against CHW are easily found. Don't just take my word, read up on this company for yourself. SAVE YOUR MONEY. WALK AWAY NOW!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Barry Mayfield Virginia Beach, VA

Choice home warranty is very convenient and great to have. The claim process is quick and easy and they have a technician out within a day or so. I recommend them to anyone.

4 years ago

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Yvonne McIver Hampton, VA

Based upon my experience with Choice, my rating is fair. On each of the three occasions that I have had a need for service, I was met with obstacles and issues either with the coverage or the quality of the service company they chose to evaluate and make the repair. The issues were eventually resolved but the process to do so was quite irritating.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Tj Omaha, NE

I am very disappointed in the service I’m receiving in regards to the sewer pipe problem. You claim your company is not responsible for drains that can’t be opened by a cable due to tree roots, collapsed, broken, or damaged outside of the home. What the hell would ever be the problem? This is ridiculous. It’s not like we’re sitting here purposely throwing crap in the sewer! We just want to do laundry!! The technician you sent out did NOT have the proper equipment, let alone up to date equipment, AND, no one knows where this pipe leads to. For all we know, it’s clogged right under the basement. I paid damn good money to have coverage, and all this company does is screw me around. You deny everything and make it impossible to get a certified, decent plumbing company to come in and check things out! No one wants to work with you guys!! I’d like a refund on my account. I’m sure I can do better I will not be stuck with a useless company just taking my money. There’s no reason on God’s green earth that you cannot send out someone to camera this pipe, and get us back to doing what needs to be done!!! I’d never, ever recommend this company. Please advise how I will get my prorated refund. Terri Sarr

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Dec. 14th, 2021

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Michael Clarke Annapolis, MD

Every claim becomes a long drawn out big deal Your company like a typical lowlife insurance company has no problem collecting premiums, yet always disputes the claim payment After two experiences with claims they have ended in an appeals process. Becomes months at best to have a repair or replacement. Do not know what government officials and media mob big tech like crooked Google search your company paid to receive such a high rating? It is not accurate. I will not remain a customer, nor will I recommend CHW to others. I prepaid 3 years in advance as a preferred customer. After 9 months I will be requesting a prorated return of my funds and will seek the assistance of my previous home warranty company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 14th, 2021

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Cara O. Geneva, IL

My claim was filed on Monday and a technician was at my house on Wednesday. He was polite, quick, and resolved the issue. Overall, the process was simple and stress free.

4 years ago

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Cierra Davis Memphis, TN

I love how fast a technician came out and assessed my problem. I made a claim and it was assigned to a local company within hours. The company came the next day.

4 years ago

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Gary H Renfrew Albuquerque, NM

Choice Home Warranty sent us a Technician to repair our garbage disposal. He arrived on time and was able to clear up the problem and get the disposal operating again.

4 years ago

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Mymy Denver, CO

I waited more than a month to get my ceiling fans repaired , ended up having to find my own technician to do the repairs,and was questioned about labor costs , I’m still waiting on reimbursement. I went without plumbing for 4 days because the technician your company chose didn’t show for scheduled appointment. Asked to PLEASE be able to get reimbursement option to take care of it myself and was refused ! Finally got the ok on a SUNDAY to choose the reimbursement option . NOT HAPPY AT ALL WITH SERVICE PROVIDED BY THIS WARRANTY COMPANY 😡

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Awilda I Restrepo Bayonne, NJ

I like all the services Choice offer and the price was alright. What I don't like is that roof leak was not included in the offer. I think $70 was high.

4 years ago

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SWiersma Chicago, IL

When I was on the phone with a rep, Phil M, asking questions about the agreement before I signed up, he said there were absolutely no limits. I specifically asked about a could add on services and he continued to say there was no limits. Well, that was wonderful. Signed up. And when I got an email, there are limits of 3000 per year plus only a $500 limit on the add on I asked about. He lied. I’m unable to get ahold of anyone to cancel my policy. I’m not even buying the house now and still can’t get ahold of anyone. I’m incredibly upset about the lies. I will no longer trust this company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Dec. 10th, 2021

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Neil Jacobs Haslet, TX

The Technician was honest. The company got back to the Technician almost immediately. The determination was fair and accurate. All in all a pleasurable experience.

4 years ago

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Hobodoc Phoenix, AZ

It was easy and quick. I put my request in on the web and received a call from the repair tech about the date and time and they showed up right on time.

4 years ago Edited January 10, 2024

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Wendy A Hartzler Boynton Beach, FL

I put in a claim yesterday and was told I would be contacted to schedule the repair appointment. It has been almost 48 hours and I have not been contacted so went online to check the status and saw that an appointment has been scheduled for Thursday morning with a company I am not familiar with. No one called or emailed me about scheduling, a time and date were just set with anyone taking my schedule into consideration. This is extremely discourteous. Since I am now aware of the time and date, I will rearrange my schedule to accommodate but I am very unhappy with this approach. Poor communication!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Sterling Smith Austin, TX

If I could give them zero stars I would. I have been a customer of theirs for 15 months now, this was my first claim, and here's how it went: I submitted a claim for a problem with my pool pump on 11/10/21 and Choice Warranty sent back a name of a local pool company and asked me to schedule them to come out. So I scheduled the appointment, the pool company comes out, makes the repair and sends me an invoice. I called in yesterday to find out what to do next and they tell me that I cannot submit the invoice. They said they were only providing me with a contact of a local company but didn't mean for me to ask them to do the work. I ask to be escalated to management because this was a service I was paying for and their manager was condescending, snippy and unapologetic so I had them cancel my account. THE worst customer service for one, but if they aren't even going to honor the warranty I was paying for??? RUN! Find a legit company, not these guys

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

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John P Dover, DE

The service was fast in getting a tech and in replacement of product. Felt the price offered was not nearly what it should have been for replacement. Policy states of equal value and what was offered was much lower.

4 years ago

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Greg Mathis Braselton, GA

Although it took longer to get a technician out, everything was smooth sailing . Tech showed up and identified the problem and had the necessary replacements with him

4 years ago

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Monet Hawkins Hyattsville, MD

He was very communicative during the process and was determined to fix the issue. I now have very hot water in both of my showers and the pressure has increased as well.

4 years ago

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Rick The Villages, FL

Had a water leak from the hot water tank, contacted Choice, submitted a claim and it was handled right away, in less the ten minutes I was connected to a plumber.

4 years ago

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SweetHome RentalListing Laurel, MD

Rapid response and effective problem solving is what I like most about Choice Home Warranty. It’s a value and I will continue work with Choice Home Warranty on my homes.

4 years ago

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Robert Weems Wichita, KS

The online claim submission process doesn't always have a description of the problem. However, calling and speaking with a customer service representative usually gets things cleared up.

4 years ago

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Shantel D Bayonne, NJ

I'm still waiting for replacement washer, the process is long. Wish it was faster. Everything through email, waiting and more waiting. Once I get replacement I may be a little happier and can tell you from start to finish how long it took.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Franz Prewitt Miami, FL

Totally satisfied with Choice Home Warranty….I wish that CHW would follow up with 3rd party service calls…the warranty provided would only reply when it was convenient for them…

4 years ago

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Elizabeth Martinez Westmoreland, TN

Very happy with the quick response given to me from Choice Home Warranty. They sent a fantastic technician to fix my dryer, and I'm very happy. Thank you for your service

4 years ago

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Linda Jones Leander, TX

I would have give them a five, but we had a a dispute over a settlement concerning a dishwasher that had to be replaced. My husband and I missed the small print but they eventually honored the offer.

4 years ago

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Marlene Collings Phoenix, AZ

My heater wasn’t working.. quick response time!! (26 hours) Came on a Sunday and fixed it on the spot. My old warranty company would not have come for 2 or 3 days!!

4 years ago

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Connie Danbury Atlanta, GA

So far so good as I’ve only had to use them once since inception of my contract. I do have an issue as I recommended a neighbor and I know I’m supposed to get an extra month but I’ve never received notification.

4 years ago

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Andrew Heilman Alpharetta, GA

In June, my dishwasher was not working correctly. After a tech visited, it was determined that my dishwasher needed to be replaced. The choice offered less than $300 for the replacement and only offered it in the form of Lowes gift card. I requested a formal review and an increase in the settlement provided. After discussing with a case manager by the name of Yvette, she said if I sent what features it had a pic of the steel interior, they would readjust and increase the value. I sent in the information to the case manager and never heard back from them. I discounted service with Choice in July and will not use them in the future.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations. We regret losing you as a customer.

Nov. 18th, 2021

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Cody Chavarria Salem, OR

I needed a kitchen faucet choice warranty only gives $70 for a kitchen faucet I can't even find one to replace mine Less than $200. The contractors that they have are not very good either. It's very disappointing I have 30 claims in and not one has been fixed I've been without a refrigerator for before 2 months now I've got 3 little ones. I have a plumbing issue can't be fixed they're not paying their contractors so the contractors so the contractors take their time and we we as customers get put on the back burner. The portal is difficult for the contractors as well but technicians makes it a lot difficult and very micromanaging.. That happens the customers get the crappy end of the deal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 18th, 2021

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David Pence

One of the companies picked to respond to service has less than expected proficiencies. having left a inspection wire across two circuits in my heater which caused the thermostat to cause the fan to run continuously. This was determined with another request for service to stop the fan and this cost an additional service fee.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

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Tom and Valerie Lassiter Bullhead City, AZ

Just signed up so it is hard to say what I like and dislike. Shawn was very helpful and informative. Also gave us different options and suited toward our needs.

4 years ago

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Prayer Partner Jacksonville, FL

Choice Home Warranty hires private contractors to do their home repairs. Maybe that's the standard for industry. But no big company names are sent to do any repairs or decide on a replacement when you have a contract with Choice Home. And its so disappointing when you need a plumber to unstop a sink, you call at 9 AM on Monday and they can't get to you until Wednesday between 3 and 6. There are times when they miss appointments and never call to let you know they aren't coming but do call a day or two later to reschedule. And you have to wait 30 days from the beginning of the contract to use their service. That's why you get 13 months for the price of 12. Currently $65 is the price of a service call which is very reasonable but not so reasonable for the disappointment you get along with it.

4 years ago Edited November 18, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

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Tenesha Lacey Florissant, MO

I feel this company is a rip-off. I requested a policy 3 times. I only received a policy after I made a claim on an appliance that was told was a covered appliance when I purchased the policy, but my claim was denied. I attempted to speak with a case manager who was extremely rude and constantly reminded me I only had 15 minutes to discuss my claim and could not explain why my claim was denied. I asked to speak with someone else and she refused to escalate my claim. She told me she was the highest person in the company. I would NEVER recommend this company to anyone. This company should not even be the last option. Sincerely Tenesha

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Donna Pittsburgh, PA

Had 2 different service calls and technicians at my home this week to fix my electric and plumbing issues. Both technicians were profession and fixed my issues. Thank you.

4 years ago

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Norman F Raphael Grafton, MA

It took over a week to schedule an appointment for an electrician, and the electrician who was scheduled didn't call or answer his phone. He eventually called after my second message and came in the late afternoon. That said, he was excellent (and personable) and resolved my problem quickly. I just wish CHW had scheduled him sooner.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

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Richard Hulsman

It is a good idea, with reservations. Service/repairs take much longer to resolve than if you were scheduling the repair. Also, the customer has little or no choice in the actual repair decision.

4 years ago Edited April 10, 2024

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Monique Fila Stamford, CT

Joseph was very helpful and got me the best yearly quote that he could. I feel comfortable knowing that I will have a great company like Choice there to back me up!

4 years ago

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John from Kentucky PA

I am not happy with what was offered to "replace my dishwasher " it is $125 less than I can buy one for. Then I have to pay for delivery and installation. You advertise that you will replace if you cannot fix. You should advertise that you will provide 1/2 of what it costs to replace. And on top of all that, I cannot get my claim manager to return my call. I have called her 4 times in the last 3 days and left messages. I spoke with her once and since then I continue to get voice mail and I leave messages with my name, phone number, and claim number, but NO ONE is calling me back. I have planned on adding a second location to my policy, but instead I will not be renewing when my contract is up. I am lloking for a new warranty company

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 11th, 2021

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JC McGahee

Above all plumbing is one that needs to be removed due to the following he stated he would be out this week at 2130hrs. On Thursday night. Friday I sent a text he replied he would be out Sat morning between 0830 to 0845. Never showed up I texted at 0900 he never replied highly unreliable. Hopefully there's another plumber more reliable that can be sent out

4 years ago Edited December 9, 2025

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Faith Chick Nashville, TN

I like the low monthly rate and the relatively low service fees. I also like the quick response to claims. I dislike that they seem to try their best to not cover anything. We don’t feel the coverage and customer service has been satisfactory…but maybe we’re getting what we pay for. Technicians have told us they hate dealing with them also. I also dislike being told the appointment time instead of setting it up with the technician myself. We honestly plan to switch companies in the near future. Possibly pay a little more but for better coverage.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 10th, 2021

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Satisfied Customer Houston, TX

Very thorough to let me know what is covered in my warranty. They were willing to get me better coverage at a better price tha my previous home warranty.

4 years ago

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Maria Lowe Las Vegas, NV

Choice HW is the best home warranty company I have ever dealt with. They have great contractors who are on time and get the repair done in a timely manner.

4 years ago

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Loretta Ashley Chandler, AZ

The shut off valve to my ice maker snapped when I tried to turn it off, I called choice homewarranty and they arranged for a plumber to came out, he submitted the claim and of course choice home warranty denied the claim! This of course is the 2nd claim they have denied Is stating due to corrosion on the shut off valve. Is this not why we have home warranty for such things... I asked to speak to a supervisor and had to call multiple times, Finally spoke to a supervisor. She of course said due to corrosion on the shut off valve and it is not covered. I asked her why do I even have home warranty with you people? And her reply was and I quote. "We have paid out a lot more in repairs then you have paid for your policy" I kid you not... This is why they are not paying on claims people... All I hear is excuses!!!

4 years ago Edited November 11, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Nov. 10th, 2021

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Lewis Brestin Tucson, AZ

I had a technician call immediately after I left a message with Choice Home Warranty. The technician came out the next morning. That is FANTASTIC service.

4 years ago

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John Murfreesboro, TN

I had a good experience with CHW in the past that’s why I continue to use them over other companies…they always have a technician to help out within a day or two…

4 years ago

Choice Home Warranty Reviews