Choice Home Warranty Reviews
9.4
Overall Score
Sterling Smith Austin, TX
If I could give them zero stars I would.
I have been a customer of theirs for 15 months now, this was my first claim, and here's how it went:
I submitted a claim for a problem with my pool pump on 11/10/21 and Choice Warranty sent back a name of a local pool company and asked me to schedule them to come out. So I scheduled the appointment, the pool company comes out, makes the repair and sends me an invoice.
I called in yesterday to find out what to do next and they tell me that I cannot submit the invoice. They said they were only providing me with a contact of a local company but didn't mean for me to ask them to do the work.
I ask to be escalated to management because this was a service I was paying for and their manager was condescending, snippy and unapologetic so I had them cancel my account. THE worst customer service for one, but if they aren't even going to honor the warranty I was paying for??? RUN! Find a legit company, not these guys
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Dec. 10th, 2021
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John P Dover, DE
The service was fast in getting a tech and in replacement of product. Felt the price offered was not nearly what it should have been for replacement. Policy states of equal value and what was offered was much lower.
4 years ago
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Greg Mathis Braselton, GA
Although it took longer to get a technician out, everything was smooth sailing . Tech showed up and identified the problem and had the necessary replacements with him
4 years ago
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Monet Hawkins Hyattsville, MD
He was very communicative during the process and was determined to fix the issue. I now have very hot water in both of my showers and the pressure has increased as well.
4 years ago
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Rick The Villages, FL
Had a water leak from the hot water tank, contacted Choice, submitted a claim and it was handled right away, in less the ten minutes I was connected to a plumber.
4 years ago
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SweetHome RentalListing Laurel, MD
Rapid response and effective problem solving is what I like most about Choice Home Warranty. It’s a value and I will continue work with Choice Home Warranty on my homes.
4 years ago
Robert Weems Wichita, KS
The online claim submission process doesn't always have a description of the problem. However, calling and speaking with a customer service representative usually gets things cleared up.
4 years ago
Shantel D Bayonne, NJ
I'm still waiting for replacement washer, the process is long. Wish it was faster. Everything through email, waiting and more waiting. Once I get replacement I may be a little happier and can tell you from start to finish how long it took.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Dec. 10th, 2021
Franz Prewitt Miami, FL
Totally satisfied with Choice Home Warranty….I wish that CHW would follow up with 3rd party service calls…the warranty provided would only reply when it was convenient for them…
4 years ago
Elizabeth Martinez Westmoreland, TN
Very happy with the quick response given to me from Choice Home Warranty. They sent a fantastic technician to fix my dryer, and I'm very happy. Thank you for your service
4 years ago
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Linda Jones Leander, TX
I would have give them a five, but we had a a dispute over a settlement concerning a dishwasher that had to be replaced. My husband and I missed the small print but they eventually honored the offer.
4 years ago
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Marlene Collings Phoenix, AZ
My heater wasn’t working.. quick response time!! (26 hours) Came on a Sunday and fixed it on the spot. My old warranty company would not have come for 2 or 3 days!!
4 years ago
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Connie Danbury Atlanta, GA
So far so good as I’ve only had to use them once since inception of my contract.
I do have an issue as I recommended a neighbor and I know I’m supposed to get an extra month but I’ve never received notification.
4 years ago
Andrew Heilman Alpharetta, GA
In June, my dishwasher was not working correctly. After a tech visited, it was determined that my dishwasher needed to be replaced. The choice offered less than $300 for the replacement and only offered it in the form of Lowes gift card. I requested a formal review and an increase in the settlement provided. After discussing with a case manager by the name of Yvette, she said if I sent what features it had a pic of the steel interior, they would readjust and increase the value. I sent in the information to the case manager and never heard back from them. I discounted service with Choice in July and will not use them in the future.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations. We regret losing you as a customer.
Nov. 18th, 2021
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Cody Chavarria Salem, OR
I needed a kitchen faucet choice warranty only gives $70 for a kitchen faucet I can't even find one to replace mine Less than $200. The contractors that they have are not very good either. It's very disappointing I have 30 claims in and not one has been fixed I've been without a refrigerator for before 2 months now I've got 3 little ones. I have a plumbing issue can't be fixed they're not paying their contractors so the contractors so the contractors take their time and we we as customers get put on the back burner. The portal is difficult for the contractors as well but technicians makes it a lot difficult and very micromanaging.. That happens the customers get the crappy end of the deal.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 18th, 2021
David Pence
One of the companies picked to respond to service has less than expected proficiencies. having left a inspection wire across two circuits in my heater which caused the thermostat to cause the fan to run continuously. This was determined with another request for service to stop the fan and this cost an additional service fee.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Nov. 18th, 2021
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Tom and Valerie Lassiter Bullhead City, AZ
Just signed up so it is hard to say what I like and dislike. Shawn was very helpful and informative. Also gave us different options and suited toward our needs.
4 years ago
Prayer Partner Jacksonville, FL
Choice Home Warranty hires private contractors to do their home repairs. Maybe that's the standard for industry. But no big company names are sent to do any repairs or decide on a replacement when you have a contract with Choice Home. And its so disappointing when you need a plumber to unstop a sink, you call at 9 AM on Monday and they can't get to you until Wednesday between 3 and 6. There are times when they miss appointments and never call to let you know they aren't coming but do call a day or two later to reschedule. And you have to wait 30 days from the beginning of the contract to use their service. That's why you get 13 months for the price of 12. Currently $65 is the price of a service call which is very reasonable but not so reasonable for the disappointment you get along with it.
4 years ago Edited November 18, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Nov. 18th, 2021
Review Source
Tenesha Lacey Florissant, MO
I feel this company is a rip-off. I requested a policy 3 times. I only received a policy after I made a claim on an appliance that was told was a covered appliance when I purchased the policy, but my claim was denied.
I attempted to speak with a case manager who was extremely rude and constantly reminded me I only had 15 minutes to discuss my claim and could not explain why my claim was denied. I asked to speak with someone else and she refused to escalate my claim. She told me she was the highest person in the company.
I would NEVER recommend this company to anyone. This company should not even be the last option.
Sincerely
Tenesha
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 16th, 2021
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Donna Pittsburgh, PA
Had 2 different service calls and technicians at my home this week to fix my electric and plumbing issues. Both technicians were profession and fixed my issues. Thank you.
4 years ago
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Norman F Raphael Grafton, MA
It took over a week to schedule an appointment for an electrician, and the electrician who was scheduled didn't call or answer his phone. He eventually called after my second message and came in the late afternoon. That said, he was excellent (and personable) and resolved my problem quickly. I just wish CHW had scheduled him sooner.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 16th, 2021
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Richard Hulsman
It is a good idea, with reservations. Service/repairs take much longer to resolve than if you were scheduling the repair. Also, the customer has little or no choice in the actual repair decision.
4 years ago Edited April 10, 2024
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Monique Fila Stamford, CT
Joseph was very helpful and got me the best yearly quote that he could. I feel comfortable knowing that I will have a great company like Choice there to back me up!
4 years ago
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John from Kentucky PA
I am not happy with what was offered to "replace my dishwasher " it is $125 less than I can buy one for. Then I have to pay for delivery and installation. You advertise that you will replace if you cannot fix. You should advertise that you will provide 1/2 of what it costs to replace. And on top of all that, I cannot get my claim manager to return my call. I have called her 4 times in the last 3 days and left messages. I spoke with her once and since then I continue to get voice mail and I leave messages with my name, phone number, and claim number, but NO ONE is calling me back. I have planned on adding a second location to my policy, but instead I will not be renewing when my contract is up. I am lloking for a new warranty company
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 11th, 2021
JC McGahee
Above all plumbing is one that needs to be removed due to the following he stated he would be out this week at 2130hrs. On Thursday night. Friday I sent a text he replied he would be out Sat morning between 0830 to 0845. Never showed up I texted at 0900 he never replied highly unreliable.
Hopefully there's another plumber more reliable that can be sent out
4 years ago Edited December 9, 2025
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Nov. 10th, 2021
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Faith Chick Nashville, TN
I like the low monthly rate and the relatively low service fees. I also like the quick response to claims.
I dislike that they seem to try their best to not cover anything. We don’t feel the coverage and customer service has been satisfactory…but maybe we’re getting what we pay for. Technicians have told us they hate dealing with them also. I also dislike being told the appointment time instead of setting it up with the technician myself. We honestly plan to switch companies in the near future. Possibly pay a little more but for better coverage.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 10th, 2021
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Satisfied Customer Houston, TX
Very thorough to let me know what is covered in my warranty. They were willing to get me better coverage at a better price tha my previous home warranty.
4 years ago
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Maria Lowe Las Vegas, NV
Choice HW is the best home warranty company I have ever dealt with. They have great contractors who are on time and get the repair done in a timely manner.
4 years ago
Loretta Ashley Chandler, AZ
The shut off valve to my ice maker snapped when I tried to turn it off, I called choice homewarranty and they arranged for a plumber to came out, he submitted the claim and of course choice home warranty denied the claim! This of course is the 2nd claim they have denied Is stating due to corrosion on the shut off valve. Is this not why we have home warranty for such things... I asked to speak to a supervisor and had to call multiple times, Finally spoke to a supervisor. She of course said due to corrosion on the shut off valve and it is not covered. I asked her why do I even have home warranty with you people?
And her reply was and I quote. "We have paid out a lot more in repairs then you have paid for your policy"
I kid you not...
This is why they are not paying on claims people...
All I hear is excuses!!!
4 years ago Edited November 11, 2021
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Nov. 10th, 2021
Lewis Brestin Tucson, AZ
I had a technician call immediately after I left a message with Choice Home Warranty. The technician came out the next morning. That is FANTASTIC service.
4 years ago
John Murfreesboro, TN
I had a good experience with CHW in the past that’s why I continue to use them over other companies…they always have a technician to help out within a day or two…
4 years ago
Joey Suntken Hudson, OH
Do not buy a Choice Home Warranty!
I had a warranty on my home for 3 years with them. Had a couple claims with moderate success. But then my AC went out. First, the company they connected me with rescheduled 3x. I finally got fed up as it was in the 80s-90s and my 80 yr old mother in law was staying with us. So, I asked Choice to find a new company. They "did". Only to find out that on the day of the appointment (a week later) that the company they "hired" had never even been contacted by Choice. Nor did they even accept Choice Warranty. So, Choice "hired" a 3rd company. The company was a "small appliance repair" company (think Dishwashers, Microwaves, etc.). They were not an HVAC company. Plus, their Better Business Bureau rating was an F.
I told Choice that I was not going to let a contractor like that into my home. So, they "hired" a 4th company. This time I called the company to confirm. Guess what? They too had not heard from Choice and did not accept Choice Warranty.
So... finally, I gave up and they said I could hire my own contractor. So, I did. They came out the next day and fixed it. The 3 lb system was low about 1lb of freon. Somewhere there was a tiny leak I guess. The contractor called Choice while here to get approval, but Choice takes 24 hours to approve these. So, I had to pay the contractor $500 to fix it and HOPE that Choice paid me back.
Guess What? Choice declined the claim. Their reason: They stated that they don't cover "rust". This is lame, because probably every single metal home equipment has some kind of rust if its many years old in Ohio. Plus, the contractor did not state that rust was the issue. There is no visible rust. And, we did not have the line inspected (choice won't pay for that either and it's $1k to do).
Net Net: Choice cost me about a month without AC and countless hours on the phone only to leave me with the bill and not pay the claim.
Arbitration: Yep. Tried that. Sent letters, called, emailed. That is a farce. Their "arbitration" is a call with their own approval/denial people. There is no unbiased 3rd party that you sit down with to mediate a fair solution. Finally reported them with the State Attorney General (to no avail).
Bonus: They still try to contact me to this day to try to get me to renew: Fat Chance!!
In my opinion, Choice is fraudulent at best and a scam at worst. Don't waste your money!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 4th, 2021
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Debbie Conn Taylor, TX
Signing up is easy, the coverage and ease of service requests are yet to be determined. Hoping the online reviews are based on warranty not the signup process review.
4 years ago
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Wendell Cox Las Vegas, NV
So far so 👍 they come fast professional and do good work only been with you guys not even a full year and I feel like I made a good decision for my family and house
4 years ago
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Hilda Escobar San Antonio, TX
Coverage with this warranty is ridiculous. I was denied one claim because the damage was found to be due to “basic wear and tear” and then denied another because it was “NOT due to basic wear and tear.” Then when they do decide to cover an item the amount they give is a joke. It’s not even enough to cover the cost of a new item and it takes 30 days to get your funds.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Nov. 4th, 2021
Brunilda Lopez Smithtown, NY
The technician came to my house, evaluated my issues and placed and order for parts. Most of the parts have been delivered, still waiting on 1 more part before technician can come back to repair my washing machine. Sears is taking forever to find the last part. The technician who came seemed to be competent and thorough, I would like him to come back to finish the job.
4 years ago Edited February 21, 2024
Rich Suwanee, GA
Choice Home Warranty (CHW) is a waste of money. I was persuaded to buy a warranty plan for $1960 with service call fee of $65. Then, it is absolutely impossible to get anything repaired or replaced if it costs more than the $65 fee. Their technicians come not trying to diagnose/repair anything, but just collecting the $65 fee; and write a "report" for CHW. Then, CHW tries all means to decline any repair or replacement claims. CHW salesman promised that I could cancel the plan if not satisfied and get refunded for the unused premium. But, canceling is OK, refunding impossible.
Recently, my water heater is leaking. CHW technician came not trying to find the leaking part, but asking $65 in cash or check. He said he doesn't accept credit card because many people dispute his charge. Then, CHW tries to decline my claim without finding the leaking part to determine whether it is covered or not. Also, be careful with CHW contract which excludes many major parts. So, I paid CHW $1960 premium and $65 call fee for nothing. I am working with Georgia Consumer Protection and a law firm to fight this scam.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Nov. 4th, 2021
Susan McClellan Surprise, AZ
Worse home warrant company I have ever used in my home ownership time. I couldn't get help with my questions during the year. So when my millions of calls to renew came in, I told everyone that called that I was not renewing, and I was re- newed anyways, because I ignored an email that they sent. Now the customer service guy thanked me for my payment, cancelled my policy with no refund and wished me a good day. I have contacted my bank and they said that the can help me dispute the charge as long as I prove that I did not agree to re-new. Now I have to work on getting letters/affidavits to fight this. So the only thing amazing about this company is that they try to get away with this kind of poor customer service.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a refund of your policy. We regret losing you as a customer.
In a recent review of your policy, our records show that we have provided you with a refund of your policy. We regret losing you as a customer.
Nov. 1st, 2021
Review Source
Walter Pridgen Ellicott City, MD
Extremely disappointed with the service provided by Choice Home Warranty Company. I submitted a claim after my built-in double wall went out on Sat, Oct 9th. After 2 weeks and 2 techs, it was determined that my appliance would be replaced. So on Oct 21, CHW offered us a Lowe’s gift card in the amount of $667, which I thought was very low for a that type of appliance. So, I immediately went to Lowe’s website and did some research. For a similar type of oven (27in, double wall, w/ convection) prices start at $3K!! So, of course I appealed that amount. The policy clearly states that CHW is responsible for installing a system with similar features, capabilities, capacity, and function. After, speaking with my claims appeal agent, I was notified that they were increasing the offer to $1081!! That’s an improvement, but still nowhere near what it costs to replace my unit! So, I spoke with the claims agent and she said the policy states that “similar” doesn’t mean the same and they can replace my unit with something w/ lesser capability and they also have the right to offer cash in an amount not equal to retail. I asked how did they come up with $1K and she said that’s what CHW would pay for the appliance. As a customer, I should have access to that pricing! If you’re not going to give me full retail or anything remotely close to retail to replace my appliance, then why are you giving me a Lowe’s gift card, thereby forcing me to go to Lowe’s! Instead, you should give a check and let me try and find an appliance on my own!
I’ve used another home warranty company before and when they replaced my appliance, they gave me a choice of over 20 appliances to choose from!
I reluctantly accepted the final offer because we do not have an oven and the holiday season is fast approaching. Hopefully, we can find something and get it installed in time.
I will not be renewing my warranty coverage in January!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Nov. 1st, 2021
Review Source
Jon Moore Fort Valley, GA
During my last warranty period, I had to replace both my A/C units of which Choice paid ). They managed to come up with some BS excuse of why neither of them were covered. Even after the technician refuted their reasoning. I am only renewing due to the supposed enhancements made to their coverages. If Choice's protection has not improved I will be cancelling, and demanding my money back.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Nov. 1st, 2021
Review Source
Cindy Smith
I love Choice Home Warranty! Their service is always fast and they send reliable professionals to fix any issue you may have. Best investment I ever made.
4 years ago Edited April 26, 2023
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Marsha Las Vegas, NV
Basically, because of the limitations set by choice home warranty I paid a technician $65, to screw in the freezer handle even though the technician says the freezer needs a new door. Choice home warranty will not put a foot on the freezer because they are cheap. My next plan is to not renew my contract since I paid almost $1200 for the contract and the door is only $400.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Oct. 26th, 2021
Lu DiPadova Chagrin Falls, OH
I dislike that I don't get a call to schedule the appointment. Also it's difficult to get the call ahead of when the Tech is coming. The time range even after it has been updated is very off!!
4 years ago
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Phil Goldfarb Tulsa, OK
Depending on the problem CHW can be very good or very bad. Example is a recent problem with my gas top range. I submitted the claim on a Saturday and had an appointment on a Monday. On the other hand, I had an issue with my pool and it took months to try and find a tech. I finally had to find one myself and they reimbursed me
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Oct. 27th, 2021
Renee Snell Cincinnati, OH
This tech was great. He wore a mask. I'm tired of giving masks. The norm should be to wear it unless the client tells you not to. I have had SO many issues w/ CHW. Starting w/ the 1st plumber sent. He was rude & ignorant. Maybe he's an apprentice?
To the dishwasher that took nearly 2.5 months to repair.
Asking for a manager to call back.... doesn't happen. Are they above talking to customers? That could explain why customer service reps are rude & don't answer the questions asked.
Also, payment should be collected before a service person shows up. Some take checks, some take credit cards & charge you, some take cash. It should be the same payment method across the board & I shouldn't have to pay extra if I use a credit card.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Oct. 26th, 2021
Review Source
Jacqueline Allen Lincolnton, GA
I have submitted a few major claims with Choice Home Warranty and each time the claim was denied. I had to pay out of my pocket to replace one of my Air conditioning /Heater units after Choice Home Warranty would not honor my contract. I am currently having issues with my second unit. I submitted the claim and received a denial letter almost immediately. The repairman said the damage was caused by normal wear and tear but Choice Home Warranty decided that it was abnormal wear and tear and denied the claim. I need heat!!! Winter is coming and my unit needs to be repaired. I used a electric fireplace last winter and a space heater. I do not want to do that again this winter. It is sad you pay to protect yourself and you end up needing protection from the company you hired to protect you!!!!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 26th, 2021
Review Source
wayne adelsberger Bartow, FL
Lousy !!!!wouldn't cover a broken under the house water line to the refrigerator. Said it caused by normal ware and tare .I guess the people living under the house in the crawl space did it ,seeing that the line was 26 years old. I eventually went to Lowes got the shark bite and repaired it for under $10. What do they ever cover???? Remember if you're refrigerator has a freon leak not covered. Don't cover leaks.l
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center
Oct. 26th, 2021
Review Source
N Goshagi Ellicott City, MD
I would give 0 star if possible! One star is very high for such a useless CHW.
I had issue with washer and submitted claim 9/28 and after 4 weeks finally one technician came ( technicians just not showed up to their set appointments and CHW did nothing beside assigning new tech!)
After diagnosis, two parts needed to be replace and instead they gave me buy out option for $540….. for a washer that is worth of $1200 ( 2015 LG front door)….. very shame after 5 weeks and being on phone for many hours with the CHW…. The manager said this is the final option to accept $540….. they are not repaired nor giving me close purchase credit to buy out!
At this point this Inaurance is useless…… i will cancel all the policies i have and also tell all my family members and friends to cancel their because this is useless i can use the insurance fund towards fixing appliance or call local technicians to come and fix if needed!
My point is DO NOT get this insurance…. It is waste of money and time!!!!!
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Oct. 26th, 2021
Review Source
wusb Shreveport, LA
This company should be banned. Please do not allow the other positive fake reviews fool you. This company is a scam. The government needs to crack down on Home Warranty companies who all run the same scam. Here's how it works. They make you pay for the first 30 days and offer you free cancelation within these 30 days but you cannot use the warranty within the 30 days. Then after 30 days you can use the warranty but they are going to deny your claim. Then once you cancel they are going to charge you a cancelation fee and charge you a one month service agreement. No other business in the country works like this. This is the equivalent of buying a brand new car and the dealership saying that you can return the car for free within 30 days but you cannot drive the car within these 30 days. Then on the 31st day you are finally able to drive the car and you realize it does not crank. The dealership then tells you that they will have to charge you a return fee and a one month service fee. How is this fair or legal. I am looking into a class action lawsuit against the entire Home Warranty industry because this is not fair and should not be legal.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 22nd, 2021
Daniel Deramus Paynesville, MN
Compressor went out on our French 4 door Samsung fridge and technician sent repair to choice along with pic n choice came back with offer to replace at $734 along with Lowe’s gift card which would take 30 days to arrive for a single door fridge which we don’t have.
I told choice that we didn’t have single door fridge and to quote with correct fridge type but the claims rep was rude and refuse to help or answer my ques.
I paid $2200 and these types of refrigerators start at $2500.
Contract says tht they will pay up to $3k on a claim. I requested Mgr and was told tht I had to schedule a call and would take 6 days for smbdy to call me. In the meantime, I have no fridge, the food went bad and I can’t cook for my family. How am I supposed to feed my kids before school.
To quote the wrong fridge type and to be told to wait 6 days for a Mgr to call me is a disgrace. To wait 30 days fora Lowe’s gift card is dead wrong especially when contract says tht they will replace fast.
Nobody can go a month or a week without a refrigerator. Who do you think can live and feed your family or go without a refrigerator. This is the lowest if the low and they don’t care. Please research this company before you decide to purchase their warranty. They don’t care about their customers. There’s better companies out there that offer so much more and they care about their customers
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.
Oct. 22nd, 2021
