Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Nina Potomac, MD

No shows from contractors. The plumber made us wait in the 4 hour window with no shows 5 times. The refrigerator guy did that twice. No respect for customers time

2 years ago

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Morris Austin Kyle, TX

Simple claim denied. because it's not "normal wear and tear". Also their follow up is dreadful. Still waiting for the promised call back from yesterday.

2 years ago

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Curling Byhalia, MS

The last time my dishwasher went out but they didn't replace it. They only gave me about 1/3 of what the new one cost.

2 years ago

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Brady Midland, TX

I used my warranty on refrigerator that repaired 3 times and then on the 4th you replaced it.

2 years ago

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Wright Aiken, SC

I had to use it for our downstairs air conditioning and they replaced and now we have AC

2 years ago

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Singh Columbia, MD

Convenience. Cost effective. Reliable. Techs are from reliable companies.

2 years ago Edited January 10, 2024

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Daniel Reza Sparks, NV

Our AC condenser died and they sent out a technician a few days later to get it fixed.

2 years ago

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Workman Louisville, KY

They did go out of their way to get my repair done in a timely manner.

2 years ago

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Victoriahorst San Tan Valley, AZ

Great job was in and out in no time explained every thing to me

2 years ago

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Linda Maricopa, AZ

He know what the problem was before I even know myself. Well done!!

2 years ago Edited January 10, 2024

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Judy Hayward Baton Rouge, LA

Customer service is great he next day they had my problem solved

2 years ago

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Rene' Lewalling Garland, TX

Very helpful quality repair people, quick service, friendly

2 years ago

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Sal Phoenix, AZ

Needed service twice in the last 3 month and they were done satisfactory.

2 years ago

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Lawrence F Gallo Matawan, NJ

Easy claim process have needed them two times and was extremely satisfied

2 years ago

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Shirley Rinehart Cedar Park, TX

Excellent contractor on my claim with great response and resolution.

2 years ago

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Ricky L Sawtelle Floral City, FL

were fast and easy when we submitted a request for AC assistance.

2 years ago

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Frank Campos Alvarado Odessa, TX

They got my AC fixed on the hottest day in the summer. No problem!!

2 years ago

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Robert Little Largo, FL

Staff is very helpful, and issues are resolved immediately..

2 years ago

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Manuel Morales El Paso, TX

Don't arrive on time, forget the call and arrive the next day, takes over a week to get a sow up date.

2 years ago

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Eli Alicea

The fine print outlining the restrictions makes this program an uncertainty.

2 years ago Edited January 10, 2024

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Wynn Watkins Naples, FL

Not at all happy with the company Choice warranty selected to do our repair. Poor communicators and they still have not completed the work in our home.

2 years ago

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Arn D St. Cyr Atlanta, GA

Denial of several claims. Choice looks for every loophole as possible to deny claims, or lowballs replacement cost of appliances.

2 years ago

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Sanders Gwynn Oak, MD

I've been satisfied. Whenever I've needed to use it I was able to use it.

2 years ago

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Richards Petersburg, VA

I had a leak in my ceiling and I needed to file a claim, someone came out and fixed it.

2 years ago

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Thompson Las Vegas, NV

I've signed on for a while, and I've used them a couple times and they've been very good.

2 years ago

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Havron Montgomery, AL

Coverages are not always clear and the technicians that they use don't always seem to be the most well-qualified.

2 years ago

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Anonymous Locustgrove, VA

I called in on a dryer problem and they were very prompt at fixing it.

2 years ago

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Welch Hampton, NJ

I called to use my warranty and then discovered that they didn't cover a part that was not discussed on the policy.

2 years ago

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Janet Lease Round Lake, IL

They are easy to contact, place a problem and get a response.

2 years ago

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Michael Calligan Palm Coast, FL

Almost immediate response and great workmen respond to fix problems.

2 years ago

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Jackson C Las Vegas, NV

Working hard to find a solution that works for the customer

2 years ago

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Chris O Hanover, MD

They have great response time and fix issues quickly.Great customer service.

2 years ago

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Ira Ford Silver Spring, MD

The job was done well and on timethe technician seemed well trained

2 years ago

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Tim Martin Griffin, GA

Always had great service, excellent value, timeliness and commitment

2 years ago

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Janice Carpenter Corpus Christi, TX

Prompt , efficient and curteous. Will recommend them to others.

2 years ago

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Lynn Vero Beach, FL

Friendly and efficient service.Completed the job as requested.

2 years ago

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Bruce Keltner Broken Arrow, OK

I have only had one issue and it was solved very fast and professional.

2 years ago

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Terry L Cowan Apache Junction, AZ

All my interactions with Choice have been fast with quick resolution.

2 years ago Edited September 15, 2022

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Bernard Czech Toms River, NJ

Had an appliance problem, they came and fixed it. Very old dryer.

2 years ago

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John McDill Waxahachie, TX

I have only made ine claim. It was handled quickly. I am a happy customer.

2 years ago

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Chanel Hearn Avon, IN

Good customer service and the technician was very knowledgeable

2 years ago

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SN Chantilly, VA

So far they are very quick in responding to service calls and fixing the appliances issues.

2 years ago

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Michael Waring Cocoa, FL

Too expensive and service people are not the best. Questionable experience from their service people.

2 years ago Edited January 10, 2024

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Susan Ogren Galena, IL

Very slow to get a service person out. Never call when they say they will. (They were supposed to call me by today and didn't).

2 years ago

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Allen McManes Owasso, OK

Plumbers not responsive, was advised that one would be in contact on the day of report but no show. I had to call to make initial contact

2 years ago

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Ingrid White

Had to wait to long, to get my air-conditioning fixed, took almost 4 weeks, Company who fixed it, was knowledgeable and friendly.

2 years ago

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Diane Dailey Cranberry Twp, PA

I have 2 claims pending over a month with no resolution despite several calls to Choice and the technician. When I bought the policy I was told resolution

2 years ago

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Ron Lovell Valrico, FL

They do not replace appliances, they give a Lowes gift card for about 1/3 of cost, and you may wait 30 days for the gift card. Try doing without a refrigerator for 30 days

2 years ago

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Verified Customer

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Shrirang Lele Sarasota, FL

I found it quite helpful. I reported a problem and it was repaired correctly.

2 years ago

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Darlene Boone Raleigh, NC

The technician came out and did what he had to do successfully.

2 years ago

Choice Home Warranty Reviews