Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Michael

Fast response to claims, service tech. usually next day.

4 years ago Edited January 10, 2024

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William Clearwater, FL

I had plumbing issues and they were solved right away. They have good servicemen who work hard.

4 years ago

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Maria Kissimmee, FL

I like Choice Warranty, they answer the phone, they send help, it's a professional company.

4 years ago

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Amy Davis Lees Summit, MO

Excellent customer service. Service calls have been resolved quickly and professionally

4 years ago

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LASHAUN EDWARDS Columbus, OH

Submitting a claim has been very easy & CHW has been very responsive to my claim(s)

5 years ago

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John Sexton Lebanon, MO

They responded to mo need quickly and the service was completed in a timely manner.

5 years ago

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Ann Stimac Wichita, KS

I would probably rate them five-star except for sometimes it has taken a while to get some one out to repair

5 years ago

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Julie T Atlanta, GA

Very easy to file claim online; great contractors! I have used them twice already.

5 years ago

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Rene Kuziv Kissimmee, FL

Have always been quick to respond to my requests and items have all been fixed in a timely manner

5 years ago

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Nathan Brown Conroe, TX

They suck and I wish I would have chosen a different warranty company. I am telling every realtor I know to recommend their clients NOT use Choice. They are crooks and find every unbelievable reason to not cover a claim!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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LaShawne Carter Gwynn Oak, MD

I had an issue with a technician that came to the house and broke my appliance and the warranty companies offered no help or any kind of compromise. I had to find another technician to replace what was damaged

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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Sandra Santacruz Columbus, OH

Always quick response to service needed. Always courteous & timely in responding to a claim.

5 years ago

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Kim Hunter Fruitland Park, FL

This is a wonderful company. The service technicians are very knowledgeable and thorough.

5 years ago

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Joe Houston, TX

You do excellent work I've had 5 different claims and they've done excellent work every time.

5 years ago

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Mohit Nolensville, TN

Choice Home Warranty’s offers a great pricing on the premium so no complaints on that.

5 years ago

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Debora Richmond, VA

Well I think the price of the monthly cost is very reasonable and I think the service fee is very reasonable.

5 years ago

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Adrienne Concord, NC

I can call and speak to somebody at any time and get someone out here within twenty four to forty eight hours.

5 years ago

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Laranna Fort Worth, TX

They were very polite, professional, and efficient, and got the problem solved immediately.

5 years ago

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Helen M Tucson, AZ

I've only had the use someone and they were very responsive and I had a good result.

5 years ago

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Kris Casa Grande, AZ

I feel like the ball got dropped more than once. It seems like every time I go to use it for a big thing, it's never covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Vicki Indianapolis, IN

I wouldn't recommend Choice Home Warranty. My dryer was down and my basement was backing up so I call and filed a claim on it and they sent out a couple technicians out and they end up denying the claim.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Verified Customer

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Megan Virginia Beach, VA

Everyone I've spoken with in customer support is always very attentive helpful.

5 years ago

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Scott Rockwall, TX

Customer support helps me schedule the contractors pretty quickly and they have come out the same day.

5 years ago

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Patricia Imlay City, MI

Customer services listens to the customer and they get right to fixing the issue.

5 years ago

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Elliot Delray Beach, FL

The two issues I had were dealt with quickly and efficiently and satisfactorily.

5 years ago

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Mary Jo Richmond Hill, GA

They seem to come out and set appointments and do what they have to. My electrical problem was fixed. So far so good.

5 years ago

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Sabrenna Birmingham, AL

It takes too long. I need to use it a lot and it takes longer. It took them about a week to come out for an electrical problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 16th, 2021

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Verified Customer

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Ray Las Vegas, NV

They are always responsive and they are there when we need them. The price is good.

5 years ago

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Anonymous Atlanta, GA

Choice Home Warranty is very dependable and reliable. The results have been quick and favorable.

5 years ago

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Miguel Clinton, MD

When I call them, they answer right away. They are very quick. It is a good price and a good deal.

5 years ago

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Anonymous Hilton Head Island, SC

Customer service can be difficult. The person I spoke to didn’t understand what an HVAC was and she kept asking dumb questions. The replaced the fan motor but it wasn’t the correct fan motor.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Verified Customer

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Teresa Henderson, NV

They are always prompt getting somebody to the house. I had my garbage disposal replaced.

5 years ago

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Anonymous Ridgefield, CT

Usually they are good. I had to get my own technician for the bathroom but they reimbursed me so it worked out well.

5 years ago

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Earnest Philadelphia, PA

All the questions asked are answered. Everything is explained. The people sent out are good.

5 years ago

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Mahbubur Suwanee, GA

The price for a 3 year contract was very reasonable. The first time I used it, I was not happy but the next time was good.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Billy Arlington, TN

Except for the ice maker, everything has been good. I’ve had the ice machine service three times and it is still bad.

5 years ago

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William/Doris Springfield, MO

You are prompt. The person you sent was polite and got the job done. I am happy.

5 years ago

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Verified Customer

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Hetal Bear, DE

I like it because they are quick to provide assistance. They fixed the washer which is awesome.

5 years ago

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Verified Customer

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Mike Midlothian, IL

When our heater went out, they had someone here the next day. I like the coverage and the price.

5 years ago

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Verified Customer

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Barbara Covington, GA

Every time I call them, I have a good experience. They come down and everything. I am enjoying it.

5 years ago

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Deitra Clinton, MD

Reasonable prices and continuous follow up is what you get with choice warranty.

5 years ago

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Gerald Wilmington, DE

You’re on the ball. Things are fixed the next day. I am getting too old to fix my own stuff.

5 years ago

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Maurice New Castle, DE

Very good quality service because they respond immediately. I recommend them to all persons.

5 years ago

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Margaret Las Vegas, NV

The service's better. In the middle of winter when our heater quit working, they were quick to respond.

5 years ago

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Joyce Larchmont, NY

When I’ve called them some things are covered and some are not but the person that comes out is very good quick and respectful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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Karen Columbia, MD

It's good quality. I had one transaction declined and I didn’t appreciate that but they usually do what is asked.

5 years ago

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Anonymous Phoenix, AZ

I chose them because of affordability. I had a very difficult time with the claim for a defective ceiling fan that I submitted a month ago that just got completed this week.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 25th, 2021

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Verified Customer

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James Myrtle Beach, SC

So far it seems like they are proactive. Everything has been one smoothly. The price is good.

5 years ago

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Verified Customer

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Luis Waxhaw, NC

Every time open a claim, they send a technician right away. Customer service is excellent. They paid for a new ac unit.

5 years ago

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Brian Garden City, ID

It’s been very good. They replaced the seal on the fridge. It’s a good deal.

5 years ago

Choice Home Warranty Reviews