Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Wanita And Richard Mesa, AZ

We were having problems and they were prompt and on time and we have had them for a long time.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Scottsdale, AZ

The technicians are informative and get the job done. The customer service reps are very helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Richard Darel Rothstein San Antonio, TX

EASY, FAST AND VERY HELPFUL. TECH WAS KNOWLEDGEABLE AND HAD THE PART ON THE TRUCK.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda neuwirth Newport, TN

Trying to navigate the internet sign in is most disappointing. Keeps telling me I have entered the wrong password or name.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

check_circle

Verified Customer

star star star star star

Larry Sunderlin Winder, GA

Choice Home Warranty is affordable, responsive and easy to work with unlike their competitors.

4 years ago

check_circle

Verified Customer

star star star star star

Ray C Boehmer Sr

I've had mixed experiences with my appliances. One was replaced due to a malfunction, and I received a gift card for another. The service was prompt, and the technician fixed another issue effectively. Overall, I'm satisfied with the support provided, but I hope future replacements are more reliable.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star_border

Tony Granito Tucson, AZ

Mostly good experiences . I had one time when they refused to honor their contract. But we came to a compromise

4 years ago

check_circle

Verified Customer

star star star star star

Tita Virata Las Vegas, NV

They send technicians right away, and this time their technician was knowledgeable.

4 years ago

check_circle

Verified Customer

star star star star star

Harold Smith Tucson, AZ

From start to finish claims are handled quickly and correctly without hesitation

4 years ago

check_circle

Verified Customer

star star star star star

Ana Stefanovic Las Vegas, NV

Very efficient. Contracted company came out very next day and fix the AC. Never worked better.

4 years ago

check_circle

Verified Customer

star star star star star

Judy Brown Maryville, TN

Willie H was very knowledgeable. He went above and beyond the call of duty. He was so helpful.

4 years ago

check_circle

Verified Customer

star star star star star_border

kokaquee D Devine Longview, TX

I have been in my house for 13 years. When I have a problem I call they come out and do great work

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Merrick Sims Atlanta, GA

They agreed to replace my refrigerator, however, they are making me wait 2 weeks to talk to a claims specialist. Meanwhile I am without a refrigerator and no food.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 12th, 2021

check_circle

Verified Customer

star star star star star

Marty E Gruber Prescott Valley, AZ

Very quick response....had repairman here very quickly, who was professional and knowledgeable.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Lashawnda Pueblo, CO

If a company comes out and doesn't fix the problem there doesn't seem to be an escalation process. I do luke the simple claim process.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 12th, 2021

check_circle

Verified Customer

star star star star star

McKinney Kansas City, MO

Everytime I have needed home repairs they have taken care of them in a timely manner.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Larry Hounshell Rochester, TX

Because they took their own sweet time getting my A/C repaired when it was so hot here and then they charged another $1050.00in additional costs. in 00

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony Soliz Medina, OH

Horrible Sub contractors that do not keep appointments, missed 4 days of work total for the air conditioner and both times I had to hire my own person after a&a failed to show or made multiple visits

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judy McDonough Brookfield, WI

Two of the 3 home repairs we have contacted you for were either not fully covered or not covered at all under our "Total" plan but should have been.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Barbara New Freedom, PA

There when I need them . Repair men are knowledgeable and get right to the root of problem.

4 years ago

check_circle

Verified Customer

star star star star star

Linda Panama City, FL

The air conditioning man was here the next morning and fixed the unit thank you so much MS C

4 years ago

check_circle

Verified Customer

star star star star star

John Martineau Melbourne, FL

Great service and great price. Appointments are made in a timely manner with excellent service.

4 years ago

check_circle

Verified Customer

star star star star star

Mark Louisville, KY

They were responsive and sent out a quality repair person who fixed the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Jacqueline Davidson Noble, OK

The contractor who repaired my air conditioner was professional, knowledge and profecient.

4 years ago

check_circle

Verified Customer

star star star star star

Gerald Stokes Matthews, NC

Very punctual to your needs. They have your satisfaction in mind when you call or need them

4 years ago

check_circle

Verified Customer

star star star star star

Donna Kahare Diamondhead, MS

Technician was very knowledgeable n extremely patient n kind when I asked a few questions.

4 years ago

check_circle

Verified Customer

star star star star star

Arthir Howard Orlando, FL

Because the react right away to my pro bbn lens and follow through with any text I have sent them.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dr. Fred Jahad Charleston, SC

You could not find someone to come to my house and fix my air conditioner. Email me to find someone and I did. It cost me 500 dollars. You did not help me with the money at all. Why am I paying to help me every month?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Debbie Reyes Sun City, AZ

Didn’t cover expense I paid extra to cover. Next they sent a contractor who insisted I would at with a check or cash then never came back. I received no refund and service was never performed so I canceled the policy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Aug. 12th, 2021

check_circle

Verified Customer

star star star star star

Fred White Las Vegas, NV

The plummer was prompt and courteous, got the parts and fixed the problem that day.

4 years ago

check_circle

Verified Customer

star star star star star

Suzanne Fowler Chester, PA

I have put in a few claims- I’ve gotten an appointment quickly and my issues were resolved.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Arthur M. Lee Naperville, IL

I initially had an unpleasant situation with my first claim after becoming a Choice member, yet the second claim has gone much smoother.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Faith Holland Hertford, NC

Prompt reply on request for service repair. Technician schedule and knowledge excellent.

4 years ago

check_circle

Verified Customer

star star star star star

Sue Fairfax, VA

I've made several claims & Choice responded quickly & sent service techs to do the repairs.

4 years ago

check_circle

Verified Customer

star star star star star

Joyce Riley Orlando, FL

I have only had 2 and I like the function of this one better. Setting up service was a breeze.

4 years ago

check_circle

Verified Customer

star star star star star

Pam Surprise, AZ

I appreciate their help. They fixed my air conditioner. I have recommended them many times.

4 years ago

check_circle

Verified Customer

star star star star star

Annie R Coston Hampton, VA

Great service dependable and speedy f or requested service will depend on them again

4 years ago

check_circle

Verified Customer

star star star star star

Terry and Yolanda Black Knoxville, TN

Because we get the help we need. There are no Hassel. Everyone is very pleasant and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Sonja Gillespie

Quick response after filing claims and the technicians they send out are so nice and professional.

4 years ago

check_circle

Verified Customer

star star star star star

Rosa Henderson Sharpsburg, GA

I have had to file a claim twice within a few weeks. They have taken care of both issues!!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mehul Patel Westborough, MA

We have a dishwasher issue for more than 8 weeks now. Its not getting repaired even though missing parts are available at my home for more than 3 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Kevin Alexander Killeen, TX

Excellent service and each time I've needed help they we're more than happy to help me.

4 years ago

check_circle

Verified Customer

star star star star star

James Stafford Hurricane, WV

Very responsive and great service . Every worker is professionally responsible.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anderson Woodbridge, VA

My business partner and I who have warranty coverage on our personal and business property have been greatly disappointed in the decision to deny coverage for several properties in the past several months

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Peggy Arlington, TX

We were happy with the service when we used the warranty. Everything came out the way we wanted.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Memphis, TN

The service is great. I use the warranty about every month. I haven’t had any issues.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Alice Falls Church, VA

Sometimes the contractors are good and respond quickly and do a good job and some are not good. It depends on the contractor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Spencer Gaithersburg, MD

I had some drainage backup and the first guy they sent out solved the problem. They were prompt sending him out.

4 years ago

check_circle

Verified Customer

star star star star star

Mozelle Tampa, FL

I think choice home warranty does a very good job. It is the best company as far as rate.

4 years ago

check_circle

Verified Customer

star star star star star

Raul Bloomingdale, IL

The service has been quick and the employees qualified and clean. I am satisfied with that.

4 years ago

Choice Home Warranty Reviews