Choice Home Warranty Reviews
9.3
Overall Score
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Sevier
I have been with Choice Home Warranty for also 10-years and have had nothing but exceptional service from them. I have recommend a few people to purchase their service.,
5 years ago
Angry Atoka, TN
Called for service on a non functioning A/C. Technician showed up and filled Freon even though the propblem (and I described this to him) was with the condenser itself not functioning. He left, never came back and never called again. I called choice Hw every day over the course of a week and they continuously failed to get someone on site to fix the problem. My AC has not been functioning for over 3 weeks now with no action from choice.
Clearly choice likes to use the worst possible technicians rather than competent and skilled companies.
This is an awful organization with no management or customer service skills. Don’t waste your time or money. They are useless, incompetent, blubbering idiots.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience .
Our Consumer Advocate Department will contact you shortly to address your needs .
Regards,
Choice Home Warranty
Our Consumer Advocate Department will contact you shortly to address your needs .
Regards,
Choice Home Warranty
Jul. 15th, 2019
Ehab Saad Oviedo, FL
Save your money!! I made the mistake of buying a multi-year coverage after being pressured to do so by the sales person.
I have had coverage for over a year. Every time I open a claim, they find a reason to decline coverage. Over the years, I opened a claim for my stove, they found a reason not to cover it after the technician visit. In fact, the technician actually broke the stove while trying to troubleshoot the problem and CHW refused to fix what he broke. Another claim was for the air condition, this is also was rejected. I have a claim for my pool equipment (which is option coverage that I purchased), that one too was rejected. This is a SCUM. I strongly advise you to save your money and look elsewhere. Don't be fooled by the cheap coverage but you will get NOTHING in return.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
Steve A College Station, TX
Had a 14-yr old air conditioner that quit cooling the home. Tech was promptly dispatched by CHW and diagnosed a leaking outdoor/condensing coil. Tech took pictures of the leak area and filed report to CHW. CHW immediately denied the claim stating that it doesn’t cover corrosion.
Many HVAC-related issues are related to leaking coils (indoor & outdoor)... especially after 14 years of normal use.
CHW was adamant that it would not cover a repair or replacement. I demanded and received a full refund for the policy... shame on me for trusting them.
Do yourself a favor and buy a different company’s HW policy.
Disappointed with the time wasted on this HW product.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jul. 15th, 2019
Leo Battenhausen Milford, NJ
I read their reviews, and explored their services. I was impressed. However, their sales push was very pushy and high pressure. There was no end to how to get me to buy the longest term policy I could. Really didn't appreciate that.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experiencing as we will reach out to the Director of Sales in regards of this matter to reinforce our best practices among our representatives.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 15th, 2019
Shameka Williams Smyrna, GA
My mother suggested that I should get a home warranty, especially with me expecting my first child and needing to ensure that I could be able to have comfort in knowing that there is someone I could call on with issues around my condo.
Problem #1: The cost to have someone come out to visit if there is an issue.
The service fee my mom was told she would would pay was different from what they told me. We applied around the same time.
Problem #2: What they cover.
They really do not cover anything. I felt as if I was paying Choice a service fee that is really a finders fee. Meaning, I could have found the companies they are sending out on my own and paid them a service fee. Secondly, I because they do not cover anything, you end up having to pay the people who come out anyways to make any repairs.
Problem #3: Companies they send out do not care for Choice.
I knew it was time to get rid of this company for good when I had an issue with the tank above my water heater. The company they sent out was a good company. Per usual, the man comes back and tells me they do not cover this issue. Then he specifically told me, if I had went with two other companies he suggested, my issue would have been covered. I appreciated this honesty.
Problem #4: They never fix issues that they do cover.
My mother has an AC issue and she keeps paying a service fee for them to send out a company. These companies never fix the actual problem. Her AC stopped working after this last service call. How many times does she have to call before she gets her AC fixed or replaced properly over something they do cover?
Bottom line, off the recommendation of the person that visited my home, I am going to switch over to one of the two companies he recommended, as well as my mother. I even suggested this to my friends who were waiting to see if Choice was a good way to go. This was the worst mistake ever.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
D. Duncan Barnesville, GA
I used my home warranty only once, and that was after having it for one year. I needed to have my air conditioning checked because it wasn't cooling as it should. It took CHW over one month to get a technician out to my home to check my a/c. Once the technician checked my unit he reported back to CHW the problem he found. CHW said that the problem the technician found was not covered under my contract. I appealed their decision and they have never responded to my appeal. I was told when I purchased my contract that I would have no worries about coverage of my unit. The problem with my unit was not to any fault of my own. But CHW refuses to cover the repairs. Consider your choice seriously before choosing CHW. Buyer Beware!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not happy with the outcome of your claim.
Our Consumer Advocate will contact you directly to provide further assistance.
Our Consumer Advocate will contact you directly to provide further assistance.
Jul. 12th, 2019
Will Raleigh, NC
This company is a scam. BUYERS BEWARE!!!! They will not cover anything but continue to take your money every month. I was under contract with them and my ac unit went out. I live in North Carolina where summers are brutal. I called them and told them what the problem was and they said they would have there service technician come and charged $60 which is another scam. Found out that it could be a leak in the system and needed to have a leak test performed. I called in a tech from a company with a great reputation and he stated that there was a leak. I paid him $100 to perform the test and he talked to the home warranty claims department. Before he could get out of my driveway they sent an email denying my claim. When I called to cancel the service the manager on the line wanted to give a free month of service that is not what I needed I need my AC fixed. I payed $50 per month and I feel like I was scammed all along. Shady business practices and con artists. Please save your money and pay for your own expenses when things break down. It’s sad when you purchase a service thinking it will give you a piece of mind but all it gives you are nightmares, headaches, and empty pockets. DO NOT PURCHASE! Choice Home Warranty is truly a SCAM!!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 10th, 2019
Teresa north Mansfield, TX
1 star. Because I cannot do less. Choice will 24 hour you into next week. My claim started june 30 for my dishwasher and I am still washing dishes by hand July 9th and counting. The service provider cancelled I appt and when they came the guy did not speak English so he kept handing me his phone to talk to someone. Another 24 hour rec email stating they would replace and sending me to a case mgr another more than24 hour thru holuday and we called again. Then we called choice to report case mgr neglect to return our call and another 24 hour began. More problems but my husband has already written that review. Still washing dishes by hand.
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 11th, 2019
Mari Family Orlando, FL
If I can give this company 100 !!! One star reviews I would. We purchased a home warranty to cover our home. We happened to have an issue with our washing machine exactly 31 days after we signed up. We paid for 2 full months and received a claim number and assigned a service technician that came to the house, his service fee was $60 l. We paid him and once the warranty company was notified that it was an expensive repair they told us we are denied coverage. They took our money on time and the technician took $60 , they left us out of $168 and a washing machine that needs a repair. Anyone that is considering this company please stay away!!! You will be wasting your money. When we appealed we were directed to a representative that took a week to get back to us and she was very rude and unprofessional. I will always make sure everyone knows the truth about this scam!!!!!!!!
5 years ago
Reply from Choice Home Warranty
customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty
Jul. 11th, 2019
Marty Mansfield, TX
1 star only because I cant give less Choice wants to give me substantially less than I paid for my dish washer in the form of a check now for the fun part they want me to do the shopping and the installation of the dish washer when they clearly say it is there sole responsibility to arrange for a service provider to repair or replace the appliance and they refer you back to section F line 16 buyer beware of this one
Sure am glad I have prepaid legal because that is the road I am headed down if I where you I would look else where for service this is the second bad experience with them and will be my last contract with choice
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 11th, 2019
Emery Butler III Canton, OH
I PURCHASED THIS HOME WARRANTY LAST YEAR. I SEEN THAT THEY WERE CHEAPER THAN THE WARRANTY COMPANY THAT I WAS USING. MY AC WENT OUT AND I CALLED TO MAKE A CLAIM ON 6-30-2019. I DID NOT SEE ANYONE UNTIL 7-8-2019. ( I UNDERSTAND IT IS SUMMER AND THERE ARE ALOT OF AC ISSUES SO I DID NOT MAKE AN ISSUE OF IT ). THE TECHNICIAN THAT CAME OUT WAS PROFFESSIONAL. HE WENT THROUGH THE UNIT AND DETERMINED THAT THE COMPRESSOR WENT OUT AND THE COMPASSATOR WENT OUT. HE ALSO TOLD ME THAT THERE WAS A CRACK IN THE FAN BLADES. I ASKED HIM HOW DOES THAT HAPPEN AND HE SAID IT HAPPENS ALL THE TIME WITH THESE OLD UNITS. CHOICE SENT ME AN EMAIL DENYING MY CLAIM BECAUSE IT WAS NOT DUE TO NORMAL WEAR AND TEAR. BECAUSE THE FAN BLADE WAS CRACKED IT WAS MY FAULT. I CALLED AND TRIED TO EXPLAIN THAT THE AC UNIT IS TOTALLY ENCLOSED IN A METAL CAGE AND IS TOTALLY PROTECTED. I HAD THIS SERVICE FOR OVER A YEAR (SO IT IS NOT A PRE EXISTING CONDITION ) BEFORE I MADE A CLAIM. THIS IS VERY DISAPPOINTING. I AM CONSIDERING CALLING THE BBC AND THE OHIO AG. FROM ALL OF THE REVIEWS THAT I AM SEEING ON HERE THIS COULD BE A GOOD START TO A CLASS ACTION LAWSUIT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS DENIED. THE PERSON I SPOKE TO SAID THAT HE WAS GETTING READY TO GET OFF OF WORK AND NO ONE WAS AVAILABLE. I STATED THAT I WOULD WAIT AND STILL NO. BAD SERVICE............ALSO I HAD TO GIVE ONE STAR BEFORE I COULD SUBMIT THIS REVIEW. THIS IS A NO STAR SERVICE
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Les Dones East Hartford, CT
Choice home warranty doesn't care about their customers. I filed a claim for my refrigerator ice maker that isn't making ice. It was clear that the request is that the ice maker isn't working, but they sent someone anyways even though thier policy states that they do not cover ice makers. Called customer service to ask why someone was sent to my home if the item I'm asking about isn't covered and they stated that it was written up as the refrigerator not cooling which wasn't the problem. I requested that I get refunded the service charge since they aren't going to fix the icemaker. I was transferred to a manager and the manager wasn't helpful at all. She reiterated the policy doesn't cover the ice-makers (which it's not my dispute) I can't fathom the fact that someone was sent out to my home when Choice Home Warranty knows they do not cover the repair requested. I told the manager is spoke to that she didn't care for her customer and I wanted to cancel my account. With no hesitation. I also told her I'm filing a complaint with the BBB and she also stated that the BBB won't help because they know their policies.
Guess your business is so big that the loss of one customer is of no consequece.
5 years ago
Reply from Choice Home Warranty
Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jul. 9th, 2019
Milton anderson Timmonsville, SC
Do not ever get Home Choice Home warranty.. They will not send anyone to fix you stuff because no technicians want to do business with them. I've been left without air conditioning for 5days in this heat wave and no one has showed up yet. They told me to get my technician to repair it and when he came we couldn't get them on phone to approve claim. He finally got them later in day for them to demand all kind of unneeded stuff . I was to pay tech because he said he wasn't dealing with them . So now I still have no air conditioning and he's not calling them again to wait on response because there phone service sucks also.You will be on hold for over a hour and get nothing done. I've told them to send there tech out here today or I was filing lawsuit .. Do not make the mistake of giving Home Choice your money because they are sorry and want fix anything.. Home Choice is the worst Home warranty any one could have get American Home Shield .. All the tech say there better about keeping there word on fixing your repairs...Home Choice SUCKS.....thx
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Robert Poe Fort Worth, TX
Salesman very easy to work with. This is my first contact with Choice warranty. The price is good waiting on first service call to see how good the service is.
5 years ago
JOHANNE JOHNSON Crown Point, IN
it took a month and they denied my fridge claim stating lack of routine maintenance. sears said the fridge was 12 years old and the condenser usually go bad between 10-12 years. i appealed and they did not budge. they pay small claims for things you can replace on your own. big ticket items like fridge, they refuse to replace. they are not worth the money. very bad customer service. I am in the process of filling a complaint with the BBB. once a month my appliances are pulled out and the area behind and under is vacuumed and mopped. are they saying i should unscrew the back of the fridge and vacuum dust and dirt that may have gotten there? they are ridiculous! the whole process is nothing but headaches.
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
Veronica Lothian, MD
I switched to choice because they offered a lower price & lower trade fee than my former warranty company. Wrong move. Ever heard of the saying...you get what you pay for. I put in a claim. Was denied. Appealed and no response from the company. I reached out to Choice 15+ times. Tried to get a supervisor to call me to discuss the appeal no response. I finally gave up and called to cancel my policy and get a refund for the $ I paid upfront. Quick to take your $ but very slow to credit your account once you cancel. After talking about my experience with others, I found others who had similar problems with Choice . This company is possible one of the worst companies that I have ever dealt with. Long story short...try another company and save yourself from unneeded headaches.
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, as we regret losing you as our customer all cases are handled within the guidelines of our agreement . We take call customer feedback and utilize it towards enhancing our business .
Best Regards,
Choice Home Warranty
Best Regards,
Choice Home Warranty
Jul. 9th, 2019
Daniel H Lithonia, GA
I had a technician come by to repair a running toilet and repair a shutoff valve below. From the moment he arrived, his attitude was “have you read and reviewed your CHW policy.” Needless to say his actions showed he wasn’t willing to work or do any repairs. One of the reasons I hate late day appointments, they’re tired and hot. To make a long story short, he replaced a fill valve, that I could have done, a lot cheaper than a $75 service fee. Tried to tell me he would ha e to break into the wall to replace the cutoff switch, which was a lie. I pointed out to him that he could merely replace the valve part which stood out from the wall. His excuse was, “that’s only if I have one that matches the same grooves.” He was more than willing to sell me things I didn’t ask for or need. This morning my wife spoke about an issue with the refrigerator, I’ll place a call to CHW, if the technician who responds can’t help, I’m done with them. Paying a monthly fee and for service calls isn’t what I call a warranty, more like bait and switch. Lastly, they’re so nice on the phone trying to sell a warranty after that, it’s rudeness on steroids.
5 years ago
Reply from Choice Home Warranty
Thank you for your feed+back a represnative from our Consumer Advocate Department will be contacting you shortly .
Jul. 5th, 2019
Sara Springfield, MO
I did not have a very good experience with the sales side of Choice today when purchasing my home warranty. The salesman I spoke with was extremely pushy and continued offering longer services for more money even after I had very directly stated I was not interested. It seemed like he was only worried about the sale and not so much the actual customer service.
5 years ago
Reply from Choice Home Warranty
We regret to hear of your expereince as we take all feedback seriously. We have forwared you feedback to the Director of Sales in efforts to enhance the quality of our services.
Jul. 5th, 2019
Brandon Woodman Powder Springs, GA
Worst company ever. Wouldn’t cover my A/C unit. Said that the coil was rusted even though I had 3 technicians tell me it wasn’t. It was normal wear and tear and I even sent in pictures after paying a contractor $600 to remove it just to get the pictures Choice requested. Case manager Allison S. was terrible. Would literally go 5 days without answering the phone or calling back. I was without air for 3 weeks because she took so long to return calls/emails. And then I still had to pay $4000 to fix it. I’ve consulted a lawyer and he says I have a case since I have all of my maintenance records showing the unit was serviced and in good working order every 6 months. Lawyer is also looking into class action against them.
5 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 8th, 2019
Jasmine B Gretna, LA
I've been a loyal customer for almost 5 years now. Called them out about 6 times. Only one claim was *covered* for repair. Twice we've called about our air conditioning unit. The first time it needed some freon. This second time around, in New Orleans's 100°+ weather, they denied the claim because they don't cover corrosion of coiling. We have a leak coming from the bathroom. They approved for a plumber to cut three big holes in our living room wall but once they received the diagnoses, they denied the repair stating they don't cover bath tub drain mechanisms. So now we have these big holes in the wall with absolutely nothing to show for it. The $2500 hundred we've paid them for basically nothing over the past 5 years, plus the $60 we have to pay the very unprofessional technicians they send out is totally a waste of money. Don't waste your time or money with these people. Definitely NOT WORTH IT.
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback a represnative from our Consumer Advocate Department will contact you shortly .
Jul. 5th, 2019
Peter Anderson Thornton, PA
We have been having repeated issues with our air conditioner for weeks now, starting with a freon leak. This was repaired by the first contractor that they sent out. Shortly after the blower motor in the unit blew, and a second contractor was sent. I was told that the old motor was the "wrong size" so a replacement would not be covered. I paid the contractor $560 cash to put a new blower motor in. Upon installing they could not get the unit to cool, telling me that it was out of freon. That resulted in the first contractor coming back, only to tell me that the unit was full of freon as he had left it. Upon his return (5th visit between the two), he found that the other guys had left the heat pump unit in the attic open when the changed the motor, making cooling impossible. On top of that, the didn't take the side panel off to do the work - they simply removed a couple of screws and bent the sheet metal over the top, then left it that way when they were done. Additionally, they screwed up the wiring to the thermostat, and lord knows where else, so that a trace needed to be completed to repair. Choice denied the claim for the wire tracing, despite the fact that the contractor THEY sent messed it up. Finally, the unit blew again and could not be started up. Diagnosis was an electrical issue (short to ground) that fried the system. Choice is denying the claim to replace the A/C, stating that such an electrical issue is not covered. Apparently they take no responsibility for sending an incompetent contractor that provably screwed up the wiring to the unit, stating that it can't be proven that they were the ones that caused the electrical issue that friend it for good. Apparently A/C units that work just fine for 5 1/2 years plus can suddenly just short to ground out of the blue, with no connection whatsoever to a bad contractor that messes up wiring so badly that another one needs to fix. This company will cover your small issues, but the second a significant issue arises they will deny your claim for any and every reason that they can think up. It's a complete scam - robbery justified by contractual fine print. Stay away.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback Mr. Anderson.
Aug. 24th, 2018
Eugene Ellis Fayetteville, NC
My HVAC AC unit has had a leak over several contracts with Choice Home Warranty and they have never fixed it. They put dye in the system and never could find the source of the leak. The solution is to put refrigerant in the unit which will most likely leak out sooner than later. Now my coils are rusted over from working hard with low refrigerant in it now it's my fault. How? My house isn't even 10 years old. I file multiple claims under my current contract for my HVAC which resulted in my unit being serviced over five times in the last year and the main issue was never resolved. I even file a grievance against the company they outsourced to come fix my AC unit yet they still sent the same company. Under my current claim I requested a different company and finally I got one. They identified the problem that I already knew (the leak), now because of the coails rusted over they don't want to cover it. I've had HVAC service claims from Choice Home Warranty come out over five times in the last year and probably 10 times in the last 3 years. I never felt more disrespected in my life.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jul. 3rd, 2019
Joy Scottsdale, AZ
I researched before I selected my warranty company. I called on a hot water heater problem and the labor they contracted with assessed the problem and I was told it was covered, then I was told it was not covered. The technician said that he replaced the elements in my hot water heater, but he never did. I was told there was a leak, but there wasn't. I don't know if Choice has the questionable business practices or the technicians they hire have the questionable business practices. Or, they work together. I have learned that home warranties aren't worth it. The claims will just be denied and the technicians will pad the bill to get more from the warranty companies it's a vicious circle of deception for the consumer. Don't get trapped. Save the money and just pay for the repairs when they come up.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 2nd, 2019
Stu Scott Cornelius, NC
I'd caution anyone away from using this company when there are so many better and more reliable options. They'll do repairs like anyone, but don't count on them if you really need them for a replacement. EVEN BOTH OF THEIR OWN CONTRACTORS WHO CAME TO MY HOUSE WARNED ME ABOUT THEIR UNETHICAL CLAIM DENAIL PRACTICES. I'm cancelling my policy and switching to American Home Shield. My AC unit went out due to a coil leak, but because there was normal wear and tear, corrosion on the drip pan, and evidence of a prior leak in the drip pan that stained the wood beneath it, they're denying my claim because our home inspector used the language "consult a professional" like he did for every other tiny issue found in our entire house. Because we didn't, they're able to say it's a pre-existing condition and not the normal wear and tear that caused our AC to fail even though the issues mentioned are 100% unrelated to it. They were fine when it came to sending someone out 4 times trying to get 2nd and 3rd opinions and trying to fix it, but when all of the contractors said it needs replaced, they found a way to weasel out of it. I'll be out of pocket for the expense, but I'll be rid of this company and that's a win.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 2nd, 2019
Vanzuela Smith Houston, TX
I purchased Home Choice when I first purchased my home which was 4 years ago. I called for them to unclog my guest tub and fix the leak underneath my kitchen sink. Someone came out, he didnt know how to unclog the tub, he had to look on youtube for assistance, so they don't offer highly qualified service. When it came to the plumer fixing my kitchen sink, he stated he needed authorization to fix it and Home Choice will contact me. I waited for some days for them to contact me and never did. I called to speak with the plumbing co.pany to see when they were coming back out because the water is still leaking underneath my sink. I was told he was waiting on authorization from Home Choice. I called Home Choice, they said authorization was given. Home Choice begin to give me the run arounds by saying they are waiting and I should wait on an email. I asked the individual in customer service how long because water is still leaking and it sitting on the bottom panel underneath my sink. She said she didn't know. I was really upset because they suppose to provide quality service and I have not received that, I'm very disappointed. No one is able to tell me anything and I've been paying for this service for four years, when it's time for me to use it, it's a problem. I will not renew the service.
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback Ms. Smith. Our Consumer Advocate has provided you information regarding your claim. Please contact 1.888.531.5403 for further information.
Jul. 2nd, 2019
William Hernandez Orlando, FL
Choice home warranty will deny your claim 06/27/2019): I wrote to Mr Norman S the case manager they assigned to my claim, I want to let you know that the compressor has failed and is now in need of replacement due to normal wear and tear; of the compressor. Educate yourself about what other reasons this compressor can fail. I understand you will find a way to work your way out of a claim. You have done it before Numerous customers have called Choice Home Warranty out for using loopholes to get out of paying for repairs. It was also recently fined by the state of New Jersey for deceptive advertising practices. Those not willing to risk a similar headache avoiding home warranties altogether. The reason for you to offer $200 to cover the cost of labor is not out good will like you said; it's because you know you have made the wrong decision. I found this online 06/27/2019): Deceptive advertising has earned Choice Home Warranty a bad name. Loopholes often allow the company to either not replace your appliances and systems or offer you a petty cash reimbursement rather than a full repair. The Choice Home Warranty appliance replacement protocol also receives a lot of flak. They sometimes offer cash in lieu of a repair if they feel an item cannot be easily replaced, but that doesn’t mean the cash will be a completely fair reimbursement.. People should know more before dealing with companies like choice home warranty. I will make sure of that. First email from home choice home warranty After careful review, it has been determined that the refrigerator is not cooling properly as a result of a refrigerant leak in the sealed system. Second email about 3 minutes apart After careful review, it has been determined that the compressor has failed and is now in need of replacement. The compressor is still covered under a manufacturers warranty for both parts and labor. You may contact the equipment provider for repair and/or replacement.
I wrote back to choise home warranty. 06/25/2019): Parts are cover by lg but not labor. Every body should know more about this company.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 1st, 2019
Nikheel North Las Vegas, NV
When a service Rep. Tells you the coverage, you automatically assume that everything listed is covered FULLY. although when you put in a claim they tell you it is not covered. They are quick to take a consumer's money although when it comes time to repair something they will make every excuse possible not to try and fix it. They do not send you a detailed copy of what's covered and what's not covered. They explain that to you after they DENY your claim. And waiting on a call back from this company will NOT happen. You have to call them for an explanation as to why claims are denied. This company is fraudulent and does not care about their clientele. They care about the funds coming in. Aliceson S, case specialist, does not listen to her clients although she is willing to talk over you and not perform a simple task of calling the company that should be doing the work. She is very rude and is ready to deny any coverage that they say they cover. Any which way to cut corners and not fix the problem they will definitely do. I wouldn't go back to this company at all. The FOUNDER/CEO should look in to this issue and address it. When selling the product, potential customers should be advised of what's covered and what's not. Even a simple email would suffice, but they're just ready to lock in a new customer and are willing to sell a lie. I wish I would have known this a few years ago.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jul. 3rd, 2019
Dave New Port Richey, FL
Total scam and sales reps flat out lie. I called and asked numerous questions bf purchasing . Sales reps just try and up grade you to better plans. I told them I had bought a house and had older AC units and they said as long as the units were working and I ha a home inspection done I was good . I had a home inspection . One unit went out and tech came out and said the unit needed replaced as bad coil . They denied the claim and said coils failed because of acidic conditions in the unit from the air . They are a carbon copy of the movie " The Raimnmaker " with claim denials . Im going o take them to small claims court and ge ta. judgment as they have zero proof of what they say happened . Everyone who is denied a claim should take them to small claims court as you can sue up to 5,000 and if they don't show they lose the case . Its one big Scam they have going on
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jul. 1st, 2019
Eric Savannah, GA
They're liars, they will completely falsify reasons to deny your claim. When you present them with evidence that they are lying, they will just repeat their lie and then cut off contact. Beware. Any expensive claim will be denied regardless of the circumstances. You'd be better off going to a reputable company or just putting what you planned to put into a premium into savings to pay for future repairs. The way the scam works is you pay the premium, then you pay a deductible to get a technician onsite each time whether they decide to cover the repair or not. They might cover a small repair where you already basically paid for it with the deductible, but any claim over a certain threshold will be universally denied. Look at Yelp or the Better Business Bureau for real reviews (1 star) They brag about their consumer affairs score, but they are Consumer Affairs "accredited". Which means they pay Consumer Affairs a subscription fee to help manage their reputation. Look for an unbiased source.
I called in for an air conditioner not turning on. They sent out a tech a couple days later to look at it. I paid the deductible and he advised us that the compressor had failed noting the age of the unit and submitted the claim and diagnosis to CHW. CHW denied the claim citing owner maintenance as the catch all, subjective loophole to avoid paying the claim. We called the tech that looked at the unit and asked if he submitted that diagnosis. He said he did not and sent the following statement by email:
Choice home warranty issued a work order to look at your air conditioner on June 18, 2019. (Redacted) arrived and diagnose the problem as a failed compressor. The cause of the failure is unknown. (Redacted) submitted a diagnosis with cost to choice home warranty for compressor replacement. Diagnosis was denied.
I appealed the rejected claim and was assigned a case manager. I supplied the technician's statement and was was still denied. Initially, the rep claimed that the technician told them that it was a user maintence issue until I shared that I knew that was not true and I have evidence that her statement was false. The story then changed to "we have pictures from the tech that we based the determination on.". When I demanded the pictures or any evidence supporting their determination, the rep told me that I am not allowed to see those, they are for internal use only. As I continued to press for a reasonable explanation, the rep hung up on me. She also did not return or acknowledge any of the 3 emails I sent her. She called my wife once to tell her it was denied, but did not call me directly until the day after I called, left a message, and called the main number demanding an explanation.
Since then I've had another company can me out and look at it, and they agree that this was not a maintenance issue. I filed a BBB complaint and consumer affairs complaint. I keep being told that someone will reach out to me. It's been 3 days. Nobody is reaching out.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 28th, 2019
CJ Johnson Waldorf, MD
My AC Unit went out (blowing hot air) on 6/19/19. I set up a claim and on 6/20/19 the technician came out. He stated that the freon was low and i needed to do a leak check, which was $350.00 which was not covered by CHW and is separate from the Service Charge in order to have a claim with CHW. $410 later low and behold we have a leak. Pictures were taken and a claim submitted to CHW.
On 6/21/19 - my claim was denied stating "the coil developed a leak...." "...corrosive materials" "....not covered" "....your appliances are covered during normal wear and tear...." "...denied".
Well I'm not an A/C person so I wouldn't be opening up any units, therefore, if I am covered from failure due to normal wear and tear and it developed a leak like CHW stated - How is this a denial of a claim???
Appeals process on going now... STAY AWAY
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 27th, 2019
natasha Pompano Beach, FL
This is the second time I have requested a repair and the tec does not show up to my house AFTER accepting the assignment. My AC brokedown on the hottest day in Florida. I file a claim and it gets assigned immediately to a company that says they will be at my home between 11-3 pm. By 440 im calling since no one has arrived and the Tec picks up and says he will be at my home by 7pm. There was no courtesy callto say he is running late while im sitting in an extremly hot house waiting. By 710pm I call back and he says hes 30 mins away. By 830pm he stopped answering my call. Extremely unprofessional and I am very disappointed in the companies Choice home warranty work with. This is the second time I have been through this. SO im literally paying all year around just to get poor service when i need it. For the record there is only 24/7 claim assistance, its ONLY to file a new claim anything else your out of luck.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 25th, 2019
venita Davis Coosada, AL
I wished I had of read the reviews of this company before i wasted my money. I am sitting in a house that registers 92 degrees. I made a claim and they didnt send a tech out to 3 days later. We suffered in the heat...I paid him 75 dollars hoping to have my unit fixed just so he can tell me the unit is completely gone 😕 He begged me to buy a new unit from him of 7500 I told him I pay for a warranty and I'd rather they fixed it. He calls them and says he doubts if they will fix it. I Get an email saying they are not responsible for the replacement of the unit do to corrosion of the coils in the compressor. So what will choice warranty pay for? Scam Company!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 25th, 2019
Dissapointed Customer Mundelein, IL
If I could give ZERO starts I would. If you are looking at this company for your home warranty- DONT. I had two issues, my washing machine broke and so did my oven (around the same time). I submitted a claim and was told someone would come out with in 48 hours, great! Prior to a tech coming out to my home, I received a phone call urging me to renew my policy and if I did, they would waive the $75 service fee. The renewal policy was $510 for 13 months. I told the rep that before I renew, I want to see what CHW does for these two claims before proceeding. She kept pushing me to renew right then and there. I finally told her no, we would wait until these two claims have been completed to see if we want to renew. I'm SO thankful that I didn't renew. This was such a joke. The tech came out and said our washer was shot and needed a new one. Fine. He stated he could fix our oven and would get that submitted. Two days later, I received an email stating that they would give me $299 for my washing machine (WHAT!)- a comparable washing machine now -a-days is $700+ on the low end. We discussed with an agent about the price and he indicated that "in their clause" they state that they don't have to pay up to the retail value. Dumb.
Then, I got an email stating "Great news- we have decided to replace your oven instead of fix it- here is $699 to help towards a new oven." My oven is a double wall oven built into the cabinets. I googled and the cheapest wall double wall oven at 27" was $1600. I dont know how they can use the phrase "replace" when they are giving me less than 1/2 of the unit itself. I called to again to complain asking how they justify this. I had her google double wall ovens and she kept repeating "per our policy, we don't match size or color, we provide what is comparable to what you have". I'm not sure how they can state that as again it is less than 1/2 of the actual value of a double oven. So here I am $510 out of pocket for a policy + $75 service fee ($585 out of pocket). They give me $1000 to "replace" my appliances. If you take what they gave me $1000- what I paid for the policy and visit $585- I'm left with $415 to replace $2300 worth of appliances.
While I am in the positive $415 out of the deal- the headache and disappointment wasn't worth it.
I have heard from many people that their home warrantees replace 100%, this company cheats you out of your money. I would NOT get involved with them. Period.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jun. 24th, 2019
Julie Menhart Alpharetta, GA
Do not get involved with this company. Our AC claimed was denied, the agent told me it was denied because the compressor over heated and shorted out. The technician’s report never said anything about over heating or shorting out. I called the technician to verify & he assured me that he never said or reported that it over heated & shorted out. The agent then called the technician and claimed she never told me it over heated & shorted out, his report still says the compressor failed to work & that everything else is in working order. We are now locked out of accessing the original report. I was warned that they will talk circles in order to deny the claim. Although the agents tone of voice is pleasant, she’s basically saying this claim is denied and you’re to stupid to understand why. This has been a waste of money & time. I see that others have had a very similar experience.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jun. 24th, 2019
Lori Pittsburgh, PA
The repair for my AC was denied for an exclusion in the contract for "normal wear and tear". Yes, they refuse to repair or replace if something breaks due to use. When I tried to cancel, I was promised that a Case Manager would handle an appeal. I never heard from the Case Manager after several emails and voicemails. I was then promised that the Director would call me. That call never came. Then, I was promised that the President would call me. You guessed it...no call from the President. So, I wasted $75 on a service call that Choice Warranty knew they would never approve the repair. They kept promising that I would be taken care of, but it was only a scam. They wanted that next credit card payment. And speaking of the credit card payment, when I signed up, I was promised by the rep that I could request a monthly statement, as I do not like having my card kept on file for automatic payments. To no surprise, that never occurred. I sent several requests for a monthly statement. Each time, I was told that my request had been forwarded to the appropriate person/department. Almost a year later, they were still taking my payments automatically. The hold times are long. When I submitted my claim online to avoid the long hold time, I received a message that there was an issue with my claim, and I needed to call. After a long hold time, I spoke to an offshored rep. I was told that since I indicated that the AC had been serviced (I was asked), it would not be covered. I explained that it was a routine check, the claim request was then allowed to go through. I should have realized right then that this was a very shady company. The HVAC company responded quickly, and the gentleman was very friendly. However, when he submitted the repair cost to Choice, and after it was denied, he confided in me that home warranties look for any and all excuses to not pay for a repair or replacement. He recommended canceling and putting aside that payment each month for a repair account. He was right. Don't both with a warranty. It isn't an insurance policy. It is a warranty, and there are so many exclusions to ensure the company that they will rarely have to pay for anything. This is a horrible company, and it needs to be put out of business. Their reps lie. Management lies. The advertisement lies. I'm so glad to be rid of them.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 24th, 2019
Judy Landreth Memphis, TN
Have been customer for 2 years. In April of this year AC froze up , we called and two days later the tech arrives and replaced capacitor on unit.
May 20th unit froze up again,3 days later tech comes out and adds Freon and we were told all was well.
June 9th 2019 the unit freezes up again, we call and request a different service tech.At this time choice stated we would not be charged for service call and they sent out ASAP a/c repair 5 days later. When service tech arrived he requested 45$ for his service call fee, at which time I told him choice had waved the fee and he needed to contact them. They confirmed that they would pay his service fee and with that he was telling us he wouldn’t get his money for 30-45 days from choice. He then proceeded take a picture of old discarded ac filter lying next to unit in attic and then of outside unit area. He said he had a job he was finishing up and he would return later that day. Several hours had passed with no response from our phone messages. At this time we call choice back only to be told the tech said the problem was customers neglect and they refused our claim.Now we have a case under review and they side with their tech.
In all my years I have never felt so victimized by a service provider. I hope this will help any persons considering choice home warranty to make the correct decision. As for me I will post my distaste to theBBB, yelp, social media and where else I will be heard.J. Landreth
Memphis,TN
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 24th, 2019
Anndra Camp Little River, TX
Our AC went out on Friday we called to get service under our contract. I then waited 12 hours for a call and was told they aren't an emergency service. Then they told methat they don't enough techs in Arizona or Texas to service all the calls. WHAT? Finnaly got a appointment set and had to call to see if I could get a sooner appointment as I have toddlers and dogs in my home and it was 85 to90 in the house. Then at the time of the appointment they call and tell me they arent coming their one and only tech was in the hospital. They refused to expedite my call 5 days with no AC. They reassigned my call but not until I had contracted someone on my own and called to have the claim dismissed. The next morning they send me an appointment for their contractor. REALLY, I had it fixed on my own and paid for the repair in full due to their lack of help. We paid for our service in full and we can't get service in a timely manner. Worst company I was told several times that they aren't an emergency service. We were not told this at time of purchase and some issues constitute emergency. AC units in high temps and some plumbing issues are health issues. They clearly didn't care about our family. Don't bother with this company they are a complete joke.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jun. 24th, 2019
Teresa Sochacki Phoenix, AZ
I notified this company on May 28 that my air-conditioning unit wasn’t cooling I could not get an appointment out until June 1 at that time the technician recommended a new compressor or a complete replacement of the unit. Instead of approving the compressor replacement the company just emailed me not called me and said they were sending another technician four days later making it one week without air condition in the desert heat in Arizona in June. That technician also said I needed a new compressor or be due to the age of the unit being 14 years replacement Choice (home Waranty) chose to sit on approving the part for three days then it took them another six days to order the part. That technician also Rico recommended replacing the unit due to age. The technician was on able to complete the job due to another part a reverse valve needing to be replaced apparently and now Choice (home Waranty) is not covering that part so they want me to pay $500 for services to the repair company to install the compressor and they want me to pay for this reverse valve and here it is 21 to 22 days later I still do not have air condition I have no idea where the part is do not use this company.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jun. 24th, 2019
Len Saint Cloud, FL
Choice Home Warranty is a dishonest company. They employ unethical practices to deny legitimate claims. They fabricate lies to fall inline with the fine print under their policy, even though your part is fully covered under their plan and didn’t fail due to the reason they state in their denial.
They won’t return calls, they take a passive aggressive approach in their response to appeals. Customer service at CHW is lacking to say the least. Understand they won’t replace your expensive appliances, they will find a bogus reason to try to deny it, then they will wash theirs hands of you as a customer, hoping you will keep your mouth shut and not expose them for what they are, and that is a Fraud! Thousands upon a thousands of negative complaints, coupled with news stories with the owner of CHW trying to avoid on air camera questioning of the practices that he employs. There is a reason why thousands are unhappy and CHW lost a large lawsuit. Understand you will be throwing your hard earned money away if you purchase a plan with Choice Home warranty. They will cover cheap repairs but will not honor the large repairs. Ask yourself do you buy a plan for the peace of mind for a cheap repair, or do you want protection for the expensive repair too that a company claims they protect you against? If you want the peace of mind the avoid Choice Home warranty!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 24th, 2019
EB lleba Phenix City, AL
If I could not give a Star I so would, If I could leave I would, If your looking at using this company don't run the other way run as fast as you can. They suck at paying and quick at denying. i talked to one AC company and they refuse to use them b/c they never get paid. I placed a Claim for my AC it stopped in the dead of this 97-100 degree weather and let me tell you after a week of the claim being open it was denied I was told by the tech it should be covered and they get this often with this company they deny everything that is $$$$$ so even though it covered under my warranty they are denying me. I might have to find an Attorney at this point per the tech to get my claim covered. This company is a scam RUN RUN RUN do not use them.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jun. 19th, 2019
Jayashree Santhanam Allen, TX
I never had any good experience from the beginning. I had to always fight for everything and still didn’t even 20% cost for the replacement. My claims were always denied stating some weird reasons. Like if my ac fails what else could be wrong than wear and tear especially when I just brought the home 2 years ago and had complete inspection done? Simple they want your money but do not want to pay anything. I think we can avail this hassle by not getting any warranty and paying the warranty company any money and getting it repaired/replaced ourselves. If they really care they should come and check before we get warranty. Their advertising is just a lying as they do not cover anything.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 19th, 2019
Beth Niupalau Dublin, OH
I would give them 0 stars if I could. My AC went out almost 3 weeks ago, and they have lied to me about ordering parts, when they scheduled service, and whom they spoke to. I was told that my AC part was approved and ordered on May 30th, but when I called on June 6, they “canceled the existing order and placed another one because the time would be shorter”. Why didn’t they realize that 7 DAYS AGO??? Then, I called 4 days later to check in about the part, they told me it was being delivered the following day. Called the next day, and they told me that the part arrived and I was on the schedule to have my AC fixed at 10am. Waited. No show. Called again, and was told that it was now 1-3pm. Waited. No show. Finally, called the actually technician who informed me that they never had me on a schedule because they NEVER RECEIVED THE PART!!! Choice flat out lied to me. When I called to discuss what had happened, the gentlemen said he could not tel me anything because he didn’t want to give me wrong information. I am now headed in to 3 weeks of no AC, during June, with a problem that was already approved, with no compensation or date of it ever being fixed. I feel very taken advantage of and super disappointed. Will NOT be renewing with them and am posting in as many places as I can to get the word out. Although- to be fair, they did have nice representatives who were polite.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Jun. 19th, 2019
Dick Sargent Greenville, SC
They are the worst I have ever felt with - I had a pin hole leak in my ac coil - they have denied coverage because it was exposed to the atmosphere (it is in my crawl space) and the atmosphere caused some rust - the technician could not believe it nor could I.
If you sign up with them be prepared to get ripped off
I asked to cancel and get a refund of 31 months premium that I paid on two contracts - they said I owed for the money they paid out for the service calls that were made - unbelievable
I asked them to email me the amount of my refunds on the two policies if I cancel - guess what - no response - sent email saying I had to call to cancel
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 17th, 2019
Doris Green Little Rock, AR
I bought a house a couple of years ago and the seller kept a home warranty for a year which was limited. When it became time for me to look for a home warranty, I began browsing the internet. Before I could look at and compare companies, I received a call from Choice Warranty. I don't know how they contacted me so quickly unless they are monitoring the internet. Just getting into a house and having work done was trying at the time. The salesman that called was an excellent salesman as each time I said I needed to think about it, he would offer me all kind of incentives and discounts., but told me it was a one-time offer and with a three year contract. My thinking was that the discounts were good and it would be something I would not have to worry about for the next three and a half years (because he offered me an additional six months for free. One of the biggest mistakes I have made. In December,2018, my water heater was leaking all over the place. I called Choice. The service person came out and looked at my water heater, never touched it, and said there wasn't anything he could do. So I had to buy and pay out of my pocket for a water heater because they don't cover "the tank" only the parts which are insignificant if the tank is not in place. I was told that since I was a VIP customer and not a forty dollar a week customer, they would give me two hundred dollars. Then in March, 2019, my AC went out. When the service person came out and the first words out of his mouth were "they are not going to fix it." He sent in a diagnosis and as he said, it was denied. As with my water heater, I called Management. I got a person who was very assertive and seemed to have an attitude . He told me I needed to go out and buy a new unit because there was no need to put a bandaid on a the problem and that since the unit was old the freon was going to be too expensive. Because as with my water heater, I raised a lot issues, so once again, they offered me two hundred and two dollars and fifty cent. That seems to be the standard, nothing is repaired or replaced and two hundred dollars is to get you of their backs.
The bottom line is I am partly to blame as I did not have the contract before they got their money or when I first received it, because they say they cover the appliances when in fact, they only cover the less expensive parts, Without the appliance, the parts are of no use.
When I asked about cancelling my policy, I was told that I would not get a refund because they would have to deduct what they had spent on the service calls, where nothing was repaired and a fifty dollar cancellation fee. Not only that, but because they had GIVEN me six months free they would have to prorate the charges for that time. How do you GIVE someone something to get that person as a customer, but if they choose to cancel the policy then they want to charge you for that incentive. I have paid as much out of my pocket to have things repaired as much as I paid for my home warranty. Choice states these appliances are covered, but when you read the policy, you will find that they have carefully written it to cover only the parts. I am locked into this policy until 2021, which means I have lost money because I will NEVER waste my time and set myself up for the frustration I have experienced with Choice by calling them for anything. They also feel as if they give you two hundred dollars, you should be satisfied and move on. Choosing them is your call, but I strongly suggest that if you decided to do so, get a copy of the contract to read before you give them any money. They will pressure you for the money up front and you will find yourself in the same boat with me and it's a sinking boat.
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 17th, 2019
Sam Shreveport, LA
Choice warranty I do not feel that the company looks out for their customers I just recently had electrician to come out to my home to service my ceiling fan and my bathroom fixture lights and I was told from charge warranty that they could not replace my ceiling fan or fix the part of the ceiling fan that was broken so I only was able to get the bathroom fixtures fixed which was just replacing a light bulb so I paid the electrician $60 to take care of a light bulb that only cost $3. Also I recently had my air condition to stop blowing cool air which needed to have freon and I was told that they do not cover Freon so I paid 60 more dollars to have no work done during that visit so I am paying Choice warranty a monthly fee to have no Appliance fixed so I am just giving Choice warranty money every month for nothing first time trying Choice Warranty I see this company is not for their customers their out to just get money.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jun. 14th, 2019
Sanyetta Kersey New Bern, NC
They were great in the beginning but it seems like the more you use them the more they push u away by crappy, unreliable techs, long wait times for diagnosis and repairs and calls that seem to never have been made by you to them. It started with my heat system. Whenever the auxiliary heat would kick in, smoke was coming through my vents. The first company came out three times and the fat, lazy older guy was telling me it was dust burning off the heat strips. That smell usually happens after the summer and they’ve been unused for a few months. I tried telling him there’s never been smoke before. He failed to listen because he didn’t want to hear anything I said. So after the third time and a lot of it’s fine, I woke up like 4 am with the whole house smoked up and the fire alarms blaring. I had to get my two cats and dog out to my vehicle. One of my cats is 18 years old. Couldn’t find him. This is when I started getting a panic attack. So I called to him. He must’ve been terrified because he never comes when I call. This time he ran right to me. Fire department, cops, ambulances had the yard swamped. I had a bit of smoke inhalation but fine on a good note. So of corse I did not was that company back at my home for anything. Choice seemed to have trouble finding anyone else to come out. I was having to keep the power off as instructed by the fire department. Lost my food and it was very cold. They sent me an email saying I could find my own company but I’d have to pay up front for all repairs and they would reimburse me after 30 days. This was a nightmare because why do I have them? Why couldn’t they pay up front. So found good company who didn’t deal with warranty companies. First rep at choice said no problems we’ll call them, so when I called back to get them to call the next person said we don’t do that. That have to call us. Long story short it was freezing in my house so I had the fix it ASAP. Finally got the company to call choice but since I let them repair it without choice telling them to I lost $146.00. The total was $446. My problem with choice is they don’t seem to care how long you have to wait. Don’t care if your freezing or burning up. The problem I’m having now is my ac is out. It’s been out for 10 days. Had to buy a portable one for $459. Remember the longer u stay the less they care about you. The new customers are who they try to please and people who don’t have a lot of repairs. I truly believe they want u to drop them of fix it yourself because you get tired of waiting. That same company who almost got me burned up is who choice tried to send back out here for the air. I asked for someone else and was given an appointment. Bottom line, they never showed up. No call, no text and when I called Choice customer service was closed. Get another warranty company. It may start out good but later they’ll get you. Guarantee it! Worst company ever.
UPDATE: After getting my own technician to come out and diagnose the problem with my A/C and getting price, it was submitted. Choice deducted $45 saying it was the service call fee. They didn’t service anything. None of their techs showed up for the appts. So then Michael, the supervisor says that’s for us servicing the reimbursement. I’m sorry, the monthly fee I pay is for you servicing me right? And the normal $45 I pay when one of their techs do show up is for the tech. So they made up a bogus charge so they would not have to reimburse me the full price. I shouldn’t have had to pay a service fee because this was not one of their techs. I am dropping them. BEWARE! You’ve been warned!
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 13th, 2019
Esmeralda Garcia Acworth, GA
Choice Home Warranty decided not to have my appliance repaired because the cost was to much but was willing to replace it and offered me $298 for replacement of the less than 3 year old high end appliance that cost over $800. The estimate by the way was over $500. So why the low ball offer? I wish I had gone with First American Home warranty instead. They did mention that so many companies will not replace the appliance but I wanted to save a few dollars so I went with Choice Home Warranty? Well just this one transaction killed the contract savings. Choice Home finally offered to pay me $550 after I asked several question and they never told me the actual cost of repair because I asked them if they could just repair it instead which they did not want to do. Save the time and money and consider going with First American instead, if I hadn't signed a 3 year contract I would have switched to First American after the first year was up. So disappointed in myself for thinking this was a great deal. Now I fear for the remaining years.
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Jun. 11th, 2019
GregB Balise Grayson, GA
FOLLOW UP REVIEW.
I wrote a review last year about my AC going down. Choice had a company come out. They said Fan and Compressor went out. Choice Bailed out and did not cover the cost and used there contract " not covered because of normal wear and tear. So I have gone almost 9 months with no downstairs AC. due to money reasons.
So I changed companies Home shield found a coil leak to be replaced. $1300 not covered.
I then had friends call out a local AC company today.
Guess what. Coil leak can be fixed no need to replace and the compressor and fan worked fine and were never broken.
Don't use these companies they all rip you off
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 11th, 2019
Mel Grapevine, TX
Had a water leak in laundry. Called. Had someone come within 48 hours. After great tech came in I had to wait a week for Choice Wareanty to approve work done, because they needed additional information. Which I never received an email about. When I waited 2 days I got online and saw they needed additional information. I sent the information pdf format immediately. 2 days later no response. I called and the rep said he didn't get email yet. I resent the same email 3 more times. It was one excuse after another. They couldn't find again or couldn't open email etc. I checked the pdf file and email several times it was correct. And the file did open. I forwarded the exact file again to a friend who opened it with no problem. I sent again now 4 days later they finally approved. Once again I had to ck status as I was not sent info. After I questioned choice I received an email. It said I needed to contact tech. So I did. He was nice and came out as soon as he could. He replaced the faucets to washing machine but not box as it want approved. There is a big gap between the pipe and overflow box. If it leaks again it will go right back into the wall!!
5 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Jun. 10th, 2019
