Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Christopher Thomas

One call when 3 appliances decided not to work 1 service fee fixed without issue! Great service!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Cooper

The last couple times have not been pleasant; hung up on more than once, transferred without listening and sending me to right ext.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vicky Genske

Cannot follow up on current claim. I can't see if parts are ordered etc. no communication from Choice. I get calls everyday asking me to renew my policy. BUT NO calls asking me how the claim is going. Very annoying.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Walter Milton, FL

Very negative experience. They haven't done anything. I never got to talk to anybody. About a month ago we had a problem with our AC unit and they couldn't find a provider in our area to come out.

3 years ago

check_circle

Verified Customer

star star star star star

Kenneth Magnolia, TX

Choice is terrible with customer service, but using the warranty was quick and convenient.

3 years ago

check_circle

Verified Customer

star star star star star_border

Edward Phoenix, AZ

My overall experience has been good. Respond in a timely matter. I had a short in my heat pump and they helped me out.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah

Worst warranty service I have worked with. Denied claims for services that are explicitly covered in the warranty. This was a waste of mommy. I have told everyone I know to NEVER, ever, EVER use Choice Home Warranty.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Epperson Leesburg, FL

Terrible called for ac service no one could come out. Had to hire a private co to fix the ac said they did not deal with home warranty co said did you want it fixed or not. Paid $289.00

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Weiss

Lack of communication. Provider did not install AC correctly and has lead to many problems that Choice is not fixing correctly or at all.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Darren Millius Windermere, FL

I try to tell Deanna F that I got a second opinion that is a minor issue the leak came from inside the unit because there was oil insider the unit and that what caused the issue

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Assunta DiMatteo Pleasant Hill, CA

Anytime the company doesn't value my time they deserve the lowest points I had an appointment and they never showed up I had a leaky refrigerator and I had to deal with a lot of water in my kitchen for days

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen Parrott Pawleys Island, SC

I have had a claim in for a air conditioner replacement since May 30th. It is now July 9th and I still have no air in 100 degree weather in South Carolina. I will never renew with you again!

3 years ago

check_circle

Verified Customer

star star star star star

richard Gnatowsky Riverview, FL

Awesome cust service and company sent had awesome communication and cust service by tech.

3 years ago

check_circle

Verified Customer

star star star star star

H Parker, CO

They did very good work, on time easy to schedule time for work. All enjoyable workmen.

3 years ago

check_circle

Verified Customer

star star star star star

Joan Ehrgott Hilton Head Island, SC

Choice Warranty has worked with us on our claims in a prompt and professional manner.

3 years ago

check_circle

Verified Customer

star star star star star

Polly Freund Dandridge, TN

Great response time. Reliable companies to do the required work with very good follow up.

3 years ago

check_circle

Verified Customer

star star star star star

Roberta Young North Las Vegas, NV

From the time of the first phone call everyone is understanding ,efficient and professional

3 years ago

check_circle

Verified Customer

star star star star star

Jerry H Randall Spring, TX

Fixed the problem. Dishwasher is working fine now. Very satisfied with Choice Home Warranty

3 years ago

check_circle

Verified Customer

star star star star star

Sarah Williamson Greensboro, NC

The service is fast. Customer service made everything easy to get my toilet fixed.

3 years ago

check_circle

Verified Customer

star star star star star

Quentin oropeza Houston, TX

Good response time. Always informed of status on my claim and service provider

3 years ago

check_circle

Verified Customer

star star star star star

Donna M Turner Finney Richmond, VA

I CALLED ABOUT MY AIR CONDITIONING AND THEY jumped right on it and I was with air in a few day

3 years ago

check_circle

Verified Customer

star star star star star

San Channelview, TX

Easy to navigate the website; customer service is great; no hassle when filing a claim.

3 years ago

check_circle

Verified Customer

star star star star star

Yul Grayson, GA

Extremely prompt; truthful advertisement; great process, wonderful customer service

3 years ago

check_circle

Verified Customer

star star star star star

Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

3 years ago

check_circle

Verified Customer

star star star star star

Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Keith A Breedlove Groveland, FL

CHoice connected me with a very competent technician who solved my maintenance problem immediately.

3 years ago

check_circle

Verified Customer

star star star star star

Edna Frazier Gaithersburg, MD

Very responsive and helpful to resolve my repeated phone regarding my microwave claim.

3 years ago

check_circle

Verified Customer

star star star star star

Betty Larson Sioux Falls, SD

prompt, courteous service (it was just a circuit breaker problem which he soon discovered!)

3 years ago

check_circle

Verified Customer

star star star star star

Cat Diclaro Beckley, WV

There is a live person on the phone. She was patient, helpful and knowledgeable

3 years ago

check_circle

Verified Customer

star star star star star_border

Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

3 years ago

check_circle

Verified Customer

star star star star star

Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

3 years ago

check_circle

Verified Customer

star star star star star

Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

3 years ago

check_circle

Verified Customer

star star star star star

Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

3 years ago

check_circle

Verified Customer

star star star star star

Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

3 years ago

check_circle

Verified Customer

star star star star star

Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

3 years ago

check_circle

Verified Customer

star star star star star

Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

3 years ago

check_circle

Verified Customer

star star star star star

Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ron Ragon Sedgwick, KS

Did not approve replacement squirrel cage that was warped and out of balance, said it was out of balance due to being dirty - it wasn't? How can a warped squirrel cage be a "regular" maintenance item?!?!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

3 years ago

check_circle

Verified Customer

star star star star star

JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

3 years ago

check_circle

Verified Customer

star star star star star

Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

3 years ago

check_circle

Verified Customer

star star star star star

Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

3 years ago

check_circle

Verified Customer

star star star star star

Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

3 years ago

Choice Home Warranty Reviews