Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Randy Summit, AZ

AC stopped blowing cold air and I called and I had someone out the next day. It has ended up well.

4 years ago

check_circle

Verified Customer

star star star star star_border

Doris Detroit, MI

The response time is quick. The only issue I’ve had is with the plumbing and the plumbers came and fixed it.

4 years ago

check_circle

Verified Customer

star star star star star

Louis Forest Park, GA

Quick to respond when I had an issue with my refrigerator. So far I’ve had no issues.

4 years ago

check_circle

Verified Customer

star star star star star

Lola Jackson, MS

I’ve used them twice and both times they were efficient and did a professional, good job.

4 years ago

check_circle

Verified Customer

star star star star star

Devika Fords, NJ

Choice is an exceptional warranty service. Customer Service reps are always available.

4 years ago

check_circle

Verified Customer

star star star star star

Pete V Murfreesboro, TN

They have helped to quickly resolve my issues and their fees are very affordable.

4 years ago

check_circle

Verified Customer

star star star star star

David Astor, FL

Everyone I talked with was courteous, prompt, they knew what they're talking about.

4 years ago

check_circle

Verified Customer

star star star star star

Reginald Severna Park, MD

I used it for garbage disposal and it was replaced. I got quick responses from customer service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Mary Bartlett, IL

I like the service. But, there are times that I have to call for service multiple times on the same appliance

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Billy Sample Salem, OR

The first time I tried it took me nearly a month to get Action. My water heater went out. I wound up jabbing to pay$500 out of my own pocket.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

Randy Washington, UT

Took several months to get our dryer issue resolved. After more than two months without 1 we bought a new dryer. They only covered 1/3 of the cost

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Victor A Velos San Antonio, TX

Two issues that I have had in the last several years were taken care of in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star

Edward McKinnon Magnolia, TX

I have been assigned very good technicians who have been knowledgeable to repair my problems

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mario Carranza Houston, TX

Very bad service from the first technicians, we are still waiting for them to connect the water line to the refigerafor, a month and a half of waiting and we continue counting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Preston Y Snider Plano, TX

Fast service, corrected problem right the first visit and even made another small repair

4 years ago

check_circle

Verified Customer

star star star star star

Antoine Baton Rouge, LA

Always provide you with a live person that have time to listen to your concerns.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angel Gipe Laurel, MD

I had an issue with a vendor in my problem was not fixed and I was charged the copay for the new vendor even though I escalated . The issue was not handled by the vendor or the customer service rep for Choice.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Peggy Lyons Jacksonville, FL

Prompt service and excellent repairmen. Jobs were performed in a timely manner

4 years ago

check_circle

Verified Customer

star star star star star_border

Sylvia L Davis-Hodges Chicago, IL

Because my deductible should have been $45 and they change it to $60. I have been a loyal customer for several years

4 years ago

check_circle

Verified Customer

star star star star star

Pamelia Griffin Arlington, TN

We've had 1 issue/claim and it was handled professionally and done in great time.

4 years ago

check_circle

Verified Customer

star star star star star

Alicia Dotts Pendleton, IN

They sent out a very professional guy to install a new waterheater in our house

4 years ago

check_circle

Verified Customer

star star star star star

Treacy Lexington, SC

Fast service. My air conditioner broke and I had repaired with twenty four hours.

4 years ago

check_circle

Verified Customer

star star star star star

Adam Madisonville, LA

Everything has been smooth and easy. The deductible it worth it. I’ve had no issues.

4 years ago

check_circle

Verified Customer

star star star star star_border

Israel Haines City, FL

The people they have sent out have been very good. They have done excellent. It has been working fine ever since.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Frederic Jackson, TN

They were kind of a hassle when we started using it so we don’t know if we are going to renew it or not. It takes a long time for them to send checks for appliances.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Derrick Bowie, MD

I was very disturbed with my service with Choice Home Warranty so I switched to American Home Shield. I had tried to use my warranty for a clogged drain and neither company they sent me was satisfactory.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Craig Bushwood, MD

I've called and made a claim. Choice called somebody to come and fix it right away.

4 years ago

check_circle

Verified Customer

star star star star star

Phillip Englewood, OH

My garbage disposal went out. They sent out a service man right away and he took care of things.

4 years ago

check_circle

Verified Customer

star star star star star_border

Melanie New Windsor, NY

The last few times that I reached out with a claim it was handled in a timely and professional manner.

4 years ago

check_circle

Verified Customer

star star star star star

Patrick Hollywood, FL

Very professional, came out quickly and did an outstanding job fixing the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Theodore Lake Wales, FL

Customer service has always responded very quickly and sent very good people out.

4 years ago

check_circle

Verified Customer

star star star star star

Latoya Indianapolis, IN

I have never had any issues trying to reach anyone or them submitting my claims properly.

4 years ago

check_circle

Verified Customer

star star star star star

Linda Pensacola, FL

Everyone I have worked with has always contacted me right away and helped me right away.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Clinton, MD

The AC was broken and I called and somebody was out the next day. The service is fast.

4 years ago

check_circle

Verified Customer

star star star star star

michael rowe Germantown, MD

They do what they say they're going to. It doesn't take two weeks to get something fixed.

4 years ago

check_circle

Verified Customer

star star star star star

Steve Houston, TX

Customer support is very quick to respond. I've been really happy with the service.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Montgomery, AL

My stove and my microwave went out and they responded to the issue and took care of it.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Susan Bentonville, AR

They came to my house right away but I have not heard a word since, they're good until the follow through on the issues.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Mobile, AL

Choice Home Warranty is pretty good to work with and they do better than any of their competitors.

4 years ago

check_circle

Verified Customer

star star star star star

Ron Middletown, OH

The hot water heater went out and they came and fixed it, they were very responsive.

4 years ago

check_circle

Verified Customer

star star star star star

Mohammad Orlando, FL

My AC broke down like two weeks ago and they came the next day and they fixed it the same day.

4 years ago

check_circle

Verified Customer

star star star star star

Carteesa Albany, GA

My dryer stopped working, they sent someone out, the person was out the next day and got it fixed.

4 years ago

check_circle

Verified Customer

star star star star star

Richard Ontario, NY

I used it for a garbage disposal and they came in and replaced in within two days.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Raquel Mount Holly, NJ

When I needed to have my refrigerator repaired no one came out. They said they are working on getting me a new refrigerator but I have not heard back from the case manager.

4 years ago

check_circle

Verified Customer

star star star star star

Carlo New Paltz, NY

My experience with customer service has been good. They took care of my problem in one day.

4 years ago

check_circle

Verified Customer

star star star star star

Bob Noblesville, IN

I had a plumber come out and everything went well. The experience was hassle free.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn New City, NY

They weren't able to help me in the situation that I needed them and it was upsetting. The last experience I had was disgusting and I would never use it again. I'm going to be cancelling my policy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Glenda Dallas, TX

My garbage disposal was messed up. They came out and looked at it and they replaced it.

4 years ago

check_circle

Verified Customer

star star star star star

Arnaz Cyrus Sterling, VA

They've repaired most of my kitchen appliances, the refrigerator and the stove and dishwasher.

4 years ago

check_circle

Verified Customer

star star star star star

Gregory Saint Louis, MO

Everybody was quick to respond and the service technician was quick and great to work with.

4 years ago

Choice Home Warranty Reviews