Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Jim Streck Crossville, TN

Very quick in resolving my claim. Representative was very professional and helpful.

4 years ago

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Verified Customer

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Jeff collier Galveston, TX

Fast service,great repairman.Got there when they ssid and kept us informed of our arrival time.

4 years ago

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Verified Customer

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R D McCarty Loxley, AL

CHW has always worked hard to get the service companies to make the necessary repairs to my home.

4 years ago

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Verified Customer

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Sheila Pepple Wadsworth, IL

It's a fairly good company. The responses to our needs were fairly quick. The technician sent out we're okay

4 years ago

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Verified Customer

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Sherlyn Johnson Mesa, AZ

Takes too long to get service after you place call & they gave me a gift certificate to buy new washer which took a month to get & could only be used at Lowe's

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Lauren Daly McHenry, IL

Had a plumbing issue. They had one out to my place quick. Also nice guy and easy fix.

4 years ago

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Verified Customer

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Luberta Williams Aurora, IL

Terrible customer service and sub par repairs; coverage and minimal and the companies hired are not reputable. Choice Warranty representatives and supervisors are also deceitful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Arlene Thompson Decatur, GA

Very Professional got right to thr problem and We are Happy to have choice Warrenty...

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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RUTH ISABEL APONTE Ocala, FL

Great experience… Air Zone was reliable and fixed the problem. Thank you Rob!!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 19th, 2021

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Verified Customer

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Linda Strand Texarkana, TX

They got right on my AC problem they sent out a repairman that got it fix right.

4 years ago

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Verified Customer

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James S Hutchinson Jacksonville, FL

Despite miscommunication between CHW and the Assigned technician, a swift solution was achieved.

4 years ago

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Verified Customer

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Elizabeth Baroi Casa Grande, AZ

Quick. Reliable. I get someone to inspect my repair needs usually under 48 to 24 hours.

4 years ago

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Verified Customer

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Sharon Munajj Conyers, GA

Very responsive. Technicians are qualified and provide excellent customer service.

4 years ago

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Verified Customer

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Siegrid Stoyanoff Virginia Beach, VA

Very easy to reach on the telephone,dependable repair worker,working fast and knowledgeable

4 years ago

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Verified Customer

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Nina Berlanga Aleman Lubbock, TX

They lied and NEVER CAME TO FIX MY AC AFTER THEY HAD ORDERED THE PART THEY TURNED AROUND AND DENIED MY CLAIM ! NOW IM GONNA REPORT THEM TO THE BBB ! I'M VERY DISAPPOINTED WITH THEM ! And the TRADE COMMISSION !

4 years ago

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Verified Customer

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Anonymous Plano, TX

Not professional. They did not do a detailed investigation before they said they would not support any of it. I will not be renewing with them in November.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Michael Scottsdale, AZ

The technicians are informative and get the job done. The customer service reps are very helpful.

4 years ago

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Verified Customer

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Wanita And Richard Mesa, AZ

We were having problems and they were prompt and on time and we have had them for a long time.

4 years ago

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Mary Cape Coral, FL

Every time we talk they are very helpful and respond immediately and are very kind and help me.

4 years ago

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Verified Customer

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Ben Victoria, TX

I have gotten lucky with the technicians. I never have any problems. Things get fixed.

4 years ago

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Verified Customer

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Emil Tomball, TX

Customer service is terrible. They do everything they can to fight my expensive claims. If you have a small problem, you will probably [be] okay but if it takes over a hundred dollars, you are not.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Tony Granito Tucson, AZ

Mostly good experiences . I had one time when they refused to honor their contract. But we came to a compromise

4 years ago

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Verified Customer

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Tita Virata Las Vegas, NV

They send technicians right away, and this time their technician was knowledgeable.

4 years ago

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Verified Customer

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Harold Smith Tucson, AZ

From start to finish claims are handled quickly and correctly without hesitation

4 years ago

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Verified Customer

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Ana Stefanovic Las Vegas, NV

Very efficient. Contracted company came out very next day and fix the AC. Never worked better.

4 years ago

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Verified Customer

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Judy Brown Maryville, TN

Willie H was very knowledgeable. He went above and beyond the call of duty. He was so helpful.

4 years ago

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Richard Darel Rothstein San Antonio, TX

EASY, FAST AND VERY HELPFUL. TECH WAS KNOWLEDGEABLE AND HAD THE PART ON THE TRUCK.

4 years ago

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Verified Customer

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Linda neuwirth Newport, TN

Trying to navigate the internet sign in is most disappointing. Keeps telling me I have entered the wrong password or name.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Verified Customer

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Larry Sunderlin Winder, GA

Choice Home Warranty is affordable, responsive and easy to work with unlike their competitors.

4 years ago

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Verified Customer

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Ray C Boehmer Sr

I've had mixed experiences with my appliances. One was replaced due to a malfunction, and I received a gift card for another. The service was prompt, and the technician fixed another issue effectively. Overall, I'm satisfied with the support provided, but I hope future replacements are more reliable.

4 years ago Edited January 10, 2024

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Verified Customer

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Barbara New Freedom, PA

There when I need them . Repair men are knowledgeable and get right to the root of problem.

4 years ago

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Debbie Reyes Sun City, AZ

Didn’t cover expense I paid extra to cover. Next they sent a contractor who insisted I would at with a check or cash then never came back. I received no refund and service was never performed so I canceled the policy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Aug. 12th, 2021

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Verified Customer

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Mark Louisville, KY

They were responsive and sent out a quality repair person who fixed the problem.

4 years ago

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Larry Hounshell Rochester, TX

Because they took their own sweet time getting my A/C repaired when it was so hot here and then they charged another $1050.00in additional costs. in 00

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 12th, 2021

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Verified Customer

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Marty E Gruber Prescott Valley, AZ

Very quick response....had repairman here very quickly, who was professional and knowledgeable.

4 years ago

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Verified Customer

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Lashawnda Pueblo, CO

If a company comes out and doesn't fix the problem there doesn't seem to be an escalation process. I do luke the simple claim process.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 12th, 2021

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Verified Customer

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Merrick Sims Atlanta, GA

They agreed to replace my refrigerator, however, they are making me wait 2 weeks to talk to a claims specialist. Meanwhile I am without a refrigerator and no food.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 12th, 2021

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Verified Customer

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Linda Panama City, FL

The air conditioning man was here the next morning and fixed the unit thank you so much MS C

4 years ago

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Verified Customer

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kokaquee D Devine Longview, TX

I have been in my house for 13 years. When I have a problem I call they come out and do great work

4 years ago

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Verified Customer

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Judy McDonough Brookfield, WI

Two of the 3 home repairs we have contacted you for were either not fully covered or not covered at all under our "Total" plan but should have been.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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John Martineau Melbourne, FL

Great service and great price. Appointments are made in a timely manner with excellent service.

4 years ago

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Verified Customer

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Jacqueline Davidson Noble, OK

The contractor who repaired my air conditioner was professional, knowledge and profecient.

4 years ago

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Verified Customer

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Gerald Stokes Matthews, NC

Very punctual to your needs. They have your satisfaction in mind when you call or need them

4 years ago

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Verified Customer

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Joyce Riley Orlando, FL

I have only had 2 and I like the function of this one better. Setting up service was a breeze.

4 years ago

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Verified Customer

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Sue Fairfax, VA

I've made several claims & Choice responded quickly & sent service techs to do the repairs.

4 years ago

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Verified Customer

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Faith Holland Hertford, NC

Prompt reply on request for service repair. Technician schedule and knowledge excellent.

4 years ago

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Verified Customer

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Suzanne Fowler Chester, PA

I have put in a few claims- I’ve gotten an appointment quickly and my issues were resolved.

4 years ago

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Verified Customer

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Arthur M. Lee Naperville, IL

I initially had an unpleasant situation with my first claim after becoming a Choice member, yet the second claim has gone much smoother.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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McKinney Kansas City, MO

Everytime I have needed home repairs they have taken care of them in a timely manner.

4 years ago

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Verified Customer

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Tony Soliz Medina, OH

Horrible Sub contractors that do not keep appointments, missed 4 days of work total for the air conditioner and both times I had to hire my own person after a&a failed to show or made multiple visits

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

Choice Home Warranty Reviews