Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Neysa

We had an issue at first, the appointment date was not met and I stayed home all day and no one came. BUT the next day the person came and he was excellent! He came in analyzed the issue, called me to tell me what day he would be back, came back on the day he said, called me 20 minutes before arriving. I couldn't have asked for a better service.

1 year ago

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Roger Cohn

I have always been satisfied with Choice up until now. My AC has been out for over a week. Its 109 outside! My wife and family are uncomfortable and mad at me. I reported this and it took several days to get someone out to look at the HVAC unit. They said it needed a new blower motor b ut given that the system was over 20 years old and RF22 refrigerant is very expensive to refill, they recommended a new system. Choice took several days and then approved a rebuilt blower motor. The service company would not install an inferior motor so they approved a new blower motor ut then asked the service provider for a $75 discount. This has further delayed the repair. Now it is set for this coming Friday 13 days since my AC quit working. Almost two weeks without AC in near 110 degree heat. And I have been a customer for 7 years and paid 5 years in advance at the last renewal. I am very disappointed. They never threated me like this in the past

1 year ago

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Jannette Nieves

After submitting a claim with Choice Home Warranty, I waited four days with no technician ever assigned. I made multiple calls and was repeatedly promised updates, but those promises were never followed through. Frustrated, I took matters into my own hands and found a technician on my own—within just two calls and 24 hours. While the reimbursement process seems to be moving forward, they did not cover the full repair, and I now have to wait up to 30 days for a check in the mail. Disappointed with the lack of urgency and accountability. Two stars only because reimbursement (even if partial) is in progress.

1 year ago

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Jay Wigginton

We have had Choice Home Warranty for 15 months... have had three claims... first two were satisfactory... third claim went well... AC had stopped working... filed claim online and had AC repair tech there same day and AC repaired.... 😁👍

1 year ago

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Thomas Sims

I filed a claim for a leaking faucet. Choice set up an appointment with a plumber pretty quick. The plumber came out and fixed the leak. It was a smooth process with no issues.

1 year ago

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Deborah Kline

It took a moment to get assigned to a company but overall was very pleased with the service. I was called before he arrived, he arrived on time, had the parts to fix the AC unit and was very pleasant. Great company.

1 year ago

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Frederic J Guerrier

So, Please all the fine prints. We have a KitchenAid 36 inch electric 5 burner that went bad. So Choice W decided it's best to replace it instead of fixing it. Our whole kitchen is KitchenAid. The cooktop cost $1400. So CHW gave us $500 to replace it. Not even half. As the manager said, there a bunch of " cheap" ones at there for that price. Think abot that next time they ask you to renew

1 year ago

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Paul Barman

My first experience with heating problem was not nice. The technician company was not nice and then Choice took more than a month to find a technician. I had to finally find one myself. My second experience with garage door fixing was very good.

1 year ago

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Arlene Donaghe

I went in with mixed reviews on Home warrranties.I have had nothing but positive outcomes with Choice Home Warranty. They are quick to respond and have gotten my issue's fixed quickly..Very pleased with their service.

1 year ago

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Chavonne Holland

Pricing and getting a hold of a live person is good. They do not replace items that can't be fixed they offer you 1/3 of what it costs to replace it with a gift card to Lowe's . They ask how you feel about technicians they sent out, but don't do anything about them or reimburse you if they do nothing for you. Overall I'm pretty disappointed with them and won't be renewing.

1 year ago Edited June 18, 2025

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Kevin Cook

Was looking to leave previous Company due to poor service and a huge price increase. Spoke with Orel, and was extremely impressed with his knowledge and assistance. Sold me and excited to be with Choice now!

1 year ago

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Dorina Rangel

I called for my Mom's air conditioner; they came out the next day and were able to fix it in two (2) days. Cameron was very nice and said to call if we needed anything further or had any questions.

1 year ago

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Jim Gravatt

Spoke to a Mr.Jacob P on 5-19-25 Conversation with him was very professional AND informative. Can certainly understand why Choice is rated number 1 in your industry Thank You James G

1 year ago

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Shelley Gilbert

Daniel provided me with excellent customer service. He's patient, professional, helpful and very friendly! He assisted me with resuming my account and got me back on track the same day. Thank you, Daniel!!

1 year ago

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Jamie Lawson

Customer service Jim was very professional & understood what I needed to lock in. I'm happy & have a peace of mind knowing both properties will be insured at a reasonable cost. I'll recommend to all my family & friends.

1 year ago

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Sharon

Easy to use app to report service needs. Quick approval of claim and service finished in just several days. The part was ordered by the service tech right away and installed the next day.

1 year ago

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RAHUL KAMBLE

Choice Home Warranty is decent for the price. They cover a good range of systems, and the first few repairs I needed were handled quickly.. Worth it for peace of mind, just be ready to follow up.

1 year ago

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Bret Gonzales

The turn time on repairs is entirely too long. I renewed my policy for a second term but will be thinking long and hard next time. I was not aware that you could only use reimbursement once a year. When you have to send a tech over 3 hours to do the work reimbursement should be available. This service call is the dishwasher, we can do dishes by hand. But 6 weeks for a clogged toilet or refrigerator would be an extreme inconvenience.

1 year ago

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timothy martin

I was skeptical at first. But after using Choice several times now for issues with my electrical system, my AC and my freezer and more! They say what they do and do it well. Saving me lots of money so far.

1 year ago Edited May 21, 2025

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Victor V

Just submitted my first service request and they dispatched a plumber right away. The plumber showed up early and was professional, knowledgeable and gave me an estimated job time of 2 hrs but was done in closer to 45 mins.

1 year ago

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Lisa Hill

The service provider they sent out name Kade with Texan Electric was very courteous and did an outstanding job. We will definitely use them for work in the future. Great customer service!!

1 year ago

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Kumar Allamraju

They have assigned a technician within few hours of filing a claim. The service rep showed up on and fixed the problem. Very professional service. I highly recommend choicehome warranty.

1 year ago

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Khushi Jain

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

1 year ago

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Trina Hall

The company takes a long time to answer claim requests. Often the technician does not show up at time of appointment. When you try to call the company assigned to the claim they are often non-existent. Its a hassle to keep going back and forth with the claim department and some of the companies. It always takes two service calls to get the job completed because the technician says they have to receive approval from Choice Home Warranty. This is often very awkward when you have to deal with setting up times with a tenant.

1 year ago

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Tricia Davis

I appreciate being able to make a claim online with Choice Home Warranty it was so easy. I had a on time experienced technician at my home within less than 18 hrs. Thank you Choice Home Warranty!

1 year ago

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Doyle Reimer

1 year ago

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Sandra

They are very responsive in finding and sending a technician when I initiate a claim. They have also approved any repairs that might need to be made quickly. I am very satisfied with their service.

1 year ago

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Agapito

The service was good the technician did the replacement of the bathroom faucet quickly. The only issue I had was if I didn't call ahead I wouldn't have known that repair company wanted to be paid in,cash. A customer should gave the option how the customer can.

1 year ago

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Quintton Wiliams

I made a claim for my garage door last week. CHW sent someone the next day and they fixed it with only one visit. Thank you for the swift fix to getting my garage door back working properly.

1 year ago

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Patty Mayo

Recent claim for a replacement oven door was promptly completed within 2 weeks. The repairman, Shane, from Via Appliance, was professional and did a great job! I have been a customer of Choice warranty for a few years because of their excellent reputation but did not realize they would increase my premiums yearly. There was no mention of that in the contract that I signed. I’m disappointed!

1 year ago

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Jesse Sarasota

I've had several good experiences with Choice, and a couple of bad experiences. the most important thing to know is that you are not first priority with the practitioners. you're going to get service in 3 to 8 days of when you call in. so that's the deal. if you have a plumbing issue, you're going to have it for days while they find someone to come out and service you. If you can wait, i guess it's worth it, otherwise, it's quite a pain. Also, there are a lot of exclusions that are difficult to navigate and evaluate in advance of signing the contract. Finally, they really dont have any customer service for helping you when you have a challenge, and they dont take responsibility for any problems, it's always on the service provider. So that's my experience.

1 year ago

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christy Everett

I had Savannah as my rep. She is AMAZING. LET ME TELL YOU ANOTHER WAY, SHE NEEDS A RAISE PEOPLE!!! She is a great spirit and made the experience flawless and took no time! Thank you thank you!

1 year ago

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Douglas Keidel

It's always worth it to have a second opinion. And choice allows you to do that. Don't always agree with the claim review process and what choice is willing to pay, but overall it's been a pleasant experience.

1 year ago

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Jake Cuaron

I have had my first claim and it went very smooth. Filing the claim was super easy on their portal and the response and scheduling the repair was also fast. The was done complete and the service was great.

1 year ago

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Melinda

It takes weeks to get someone to come and look at your appliance issue. parts need ordering after that if Choice warranty approves. You then need to schedule the repair. Choice is good about covering it just takes weeks which most of us can not wait for. It took about a month to address my issue. and received a check a month later which didn't cover a third of replacement cost.

1 year ago

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John brockhaus

Ease of filing a claim. Very quick response acknowledging that the claim had been filed. Appointment for the repair was scheduled quickly and repair made within 2 days of filing the claim

1 year ago

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Anabel Viernas

CHW is the best. I filed a claim on line & I received a quick respond right away. They gave an appointment regarding the issue of my home. The service technician was so knowledgeable & impressive. CHW is highly recommended

1 year ago

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Gary

Every experience we’ve had has been horrible. We’ve been without an air conditioner going on 6 weeks now in 90 plus degree weather with elderly people in the house. Called over 15 times to help expedite to no avail. Given the run around on part approval , Original technician they assigned quit the job because they wouldn’t approve the cost he submitted to make the necessary repairs. As of today it has burned reassigned and still has not been fixed. They also took over 3 months to for the board issue on our dishwasher. Not impressed with the service we received to date. When you call in for assistance all you get is a run around. Will be looking for a new warranty company when our policy expires. Buyers beware!

2 years ago

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Donna

My A/C died, Choice home warranty had me set up with a technician. The technician was outstanding. I paid my deductible and am very happy with Choice Home Warranty and the claim process.

2 years ago

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William

Choice provides terrific feedback and organization of all claims, It tries to make the process run smoothly. Occasionally the outside "technitions" it finds to perform the needed work may not be the very best but Choice always tries to make it work.

2 years ago

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Robert

The service guy was pleasant and somewhat knowledgeable. He tried to convince me that using a 12-foot snake was as good as a Roto-Rooter cutter for cleaning my drain of tree roots. The problem is still partially there as the toilet and shower drain better but are still slower that 6 months ago.

2 years ago

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Kathleen

My first claim with my microwave was satisfactory. However I tried to reach a representative yesterday with a question about what “electrical” covers. I have a wiring problem in my condo where vanity, lights and closet, lights and laundry room lights go on and off, especially when using another household appliance such as the washing machine. I tried five times on your automated system to say electrical and could never get through, no matter what I said. I did leave a callback number and never heard from anyone.

2 years ago

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Kevin B

Buyer beware of limitations, and contract is vague. Appliances are NEVER replaced, they offer you a.gift card in lieu of their "cost" to replace, which is a fictional database of what a.like kind product would cost them to replace. In my instance, the initially offered me $329 to "replace" a ge wall oven. I work in construction and buy wholesale appliances all the time. There is simply not a way to purchase a wall oven for $329 any where. After 3 phone calls, and going on 3 weeks, I finally agreed to settle for $1012. But the actual e-gift card may take another month or more to arrive. It is clear after discussing my claim that they are focused on paying the bare minimum for a claim, no matter how long you have been a customer, how much you've paid in premiums, and how few claims have ever been made. Also, it will commonly take 2-3 days to get an appointment for a service call, which is normally another 2-3 weeks out. Do not believe the 24-7 hype. It is a flat out lie.

2 years ago

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A. F

At first, I had reservations on how Choice home warranty handles claims, but so far, I've been happy with the outcome. The technicians were great. The issues I had with my washer and plumbing are resolved and we are very pleased with Choice home warranty.

2 years ago

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Jerome

On the first visit the problem was miss diagnosed. Said the washer was fine. We called back later with the same problem. He said we needed a control panel. 17 days later the problem was solved.

2 years ago

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Elizabeth Burrelle Fowler

My only complaint is It takes too long to get a service person to come out to my location from your warranty company. The service man you most recently sent, when one finally came, was great and did the work on my A/C system quickly and efficiently

2 years ago

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Mohammad

Hello, My refrigerator warming up and in process of troubleshooting 3 times. he door latch was ordered by Choice Warranty company and received the wrong one but now Home warranty saying it is not covered. Well way was it cover the first time and I received the wrong part. The refrigerator still having problem and waiting for to be fix as scheduled for tomorrow.

2 years ago

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GREGORY HOFFMAN

Its worth it because I am getting too old to repair the stuff myself...denied claims are frustrating though. I claimed a leaking outside faucet and it was approved and repaired, another claim with the exact same type pf faucet (laundry area) was denied. Overall though I am please with the service.

2 years ago

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Thurston Jones

Again I didn't need service. It was a false alarm. I called and canceled appointment. You keep sending service survey. You all did well on contacting me. But no service was done.

2 years ago Edited July 16, 2024

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Erwin Lopez

I have been with this company for years I have had some claim one for my AC another for my dryer machine this claims were Ok not really satisfied with the final results, but still ok, I Just had one for my washing machine and really disappointed they always want to replace they do not fix and want to offer almost nothing, $349 and I paid $75 of deductible, so at the end I am getting $274 so it will be more than impossible for me to renew.

2 years ago

Choice Home Warranty Reviews