Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Randy Fayetteville, NC

Since I moved again I actual home she also wanted to because I have the first time and enjoy the service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn & Russell Foley, AL

They came out promptly. The people that came out to the house were very polite and very knowledgeable were very fast.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Fort Pierce, FL

They’re pretty accurate. They only covered half the price for the washing machine to be replaced.

4 years ago

check_circle

Verified Customer

star star star star star

Sharnya Lithonia, GA

I’ll get it again for myself next year. It has come through for me. It is producing.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Wichita, KS

The service they provide is not adequate. It did not go well when we tried to fix our fridge. They opted to replace it and I was without a fridge for about two weeks. I need to use something different.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

C Harris Kernersville, NC

Excellent response time when my claims are placed with customer service representatives.

4 years ago

check_circle

Verified Customer

star star star star star

Cynthia Boucher Michigan City, IN

I needed service on my A.C unit. It was fixed promptly. I'm happy with Choice Home Warranty.

4 years ago

check_circle

Verified Customer

star star star star star

Dee Tee

Technician was on time very helpful very courteous, extremely knowledgeable. Thank you.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen Kuehn Yuma, AZ

Lack of service in a timely manner. When you have to wait 10 days or longer for service, not a good company. Never received service in temperatures to exceed 110 degree or more.rs

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Harlan Hall

I got a response from Choice very quickly and the repair company was set up as quickly.

4 years ago Edited September 13, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Hue Vo Lewisville, TX

Because they're wanting my payment and when my AC broke they didn't want to fix I been buy warranty with them from the old house to the new house and they're never care this will be my last year with choice home

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kenneth Brannon Dallas, TX

The call in center has been very frustrating with multiple dropped calls. Also, the scheduling with the vendors is not collaborative.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Kennetta Harris Belleville, IL

Quick and easy process. I started my process on line, I received an email with a appointment date.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Mcburneu Virginia Beach, VA

Worst customer service ever. Double charged my bank account and refused to refund my 5 months remaining on my account when I cancelled for fraudulent charges on my bank account.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Marilyn Fryar Walterboro, SC

I have always had good experiences with Choice. Very timely setting appointments.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carrie Dobbins Fort Worth, TX

Customer service is excellent and my experience with their contractor who repair items is fantastic.

4 years ago

check_circle

Verified Customer

star star star star star

Lori Williams Henderson, NV

Love this warranty company!!!! Always immediate dispatch for service need for repairs

4 years ago

check_circle

Verified Customer

star star star star star

Linda Bonham, TX

Needed refrigerator icemaker repaired and it was fixed by the same day I called for repair.

4 years ago

check_circle

Verified Customer

star star star star star

Ronald Marshall Fort Worth, TX

Service in a timely manner , company had repair parts on hand for my older unit

4 years ago

check_circle

Verified Customer

star star star star star

Mari Carmen Sanchez-Carrera Odessa, FL

They send a technician within hours of me contacting them, and he repaired the issue.

4 years ago

check_circle

Verified Customer

star star star star star_border

Deborah J Bixler Saint Charles, MO

They could not get plumber for almost week, so I handled the claim myself. Once I submitted bill it was handled great.

4 years ago

check_circle

Verified Customer

star star star star star

Adlonia Haydel-Washington Baton Rouge, LA

We have saved so much money, whereas thousands of dollars would have been spent.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

jeff wingblade

My last two claims took over two weeks to be seen. Then the one claim took over three weeks to be repaired, and it was just a shower faucet

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

THOMAS E BIRD Edgewood, MD

They took my information an didn't do due diligents to read the description before asigning the job. Then when the plumber came they then denied the coverage. Costing the plumber and myself both time and money.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Fozia khan Tuscaloosa, AL

Response on time and very helpful. Understand the problem and then try to solve on time

4 years ago

check_circle

Verified Customer

star star star star star

Beverly J Rogers Columbia, SC

We are very pleased with the fast, efficient service provided by Choice Home Warranty.

4 years ago

check_circle

Verified Customer

star star star star star

Perry L Kilgore Palestine, TX

Their service is fast and easy. They do exactly what your contract says without hesitation.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda R. goldsmith

Because had no part for nearly 2 weeks . When it arrived , no one would help me schedule earlier than 9 days after 3nd visit !

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

check_circle

Verified Customer

star star star star_border star_border

Helen Knapp Kempner, TX

Slow service, inexperienced Rep, took 4 weeks to get the repair done. I was told that they would reduce monthly cost(did not happen)

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Heather Lexington, SC

I had to use my warranty on the 5th day in my new home. It was easy to use and painless!!

4 years ago

check_circle

Verified Customer

star star star star star

Marvin Fishers, IN

The two time I have use Choice, it was a great experience with coordination and professionalism.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl Glendale, AZ

Offered a joke sum of money to pay me off for a broken oven. By the time I get my gift card it will be 2 months without oven or microwave. Not worth the string me along Claim service call nonsense

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Sherry Washington Charlotte, NC

So far, they have met my needs even when a contractor didn't show after committing to the job.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Susanne Carpenter Virginia Beach, VA

Not customer friendly process. I have an issue on my claim and no one has done a follow up. I am working with vendor to fix my issue.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

william e toner Brooksville, FL

it taken over a month to get any satifaction to get my freezer fixed they sceduled a repair date two days before i got the part

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Our most recent review of your claim shows that the matters pertaining have been resolved.

Oct. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Nitin Jain Short Hills, NJ

Technician told me the pay out of pocket directly to him for an OEM motor and thermostat. I paid him $260 as he mentioned that the motor you would approved won't come for 2-3 weeks and won't be a good quality OEM.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

William D Wheeler St Jacksonville, FL

Outstanding service and ackted promptly when I submitted my claim on my microwave

4 years ago

check_circle

Verified Customer

star star star star star

stephen dominic spudis Palm Coast, FL

Response time was very fast, call to report broken appliance and they were on it right away

4 years ago

check_circle

Verified Customer

star star star star star

Michael Howard Spring, TX

Service was prompt and the workmanship excellent. I will definitely recommend this company.

4 years ago

check_circle

Verified Customer

star star star star star

Dorothy Abingdon, MD

Prompt service but renewed my contract s month ago and still no paper work in the mail.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Jones St Louis, MO

Customer service is terrible. Most home issues are an emergency but when dealing with Choice, expect anything to be an issue for at least a week or so. No heat, AC, or electric when you need it.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star star

JIm Griffen Kansas City, KS

Tech showed up on time, got the parts on order, and they came back in a few weeks to fix the issue.

4 years ago

check_circle

Verified Customer

star star star star star

James Edward Gerace

Because the last claim we had Choice Home Warranty had a Vendor that was excellent.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Ericka Salinas New Boston, TX

Very professional, the guys came in ask me about the issues and got right to work.

4 years ago

check_circle

Verified Customer

star star star star star

Darrin Indianapolis, IN

Had one breakdown with clothes dryer. Excellent response time and effortless repair.

4 years ago

check_circle

Verified Customer

star star star star star

Cecil Asheboro, NC

I like their coverage. Their service is very good. The service guy did excellent work.

4 years ago

check_circle

Verified Customer

star star star star star

Heidrun Webb Carrollton, TX

They were Friendly, Knowledgeable, Punctual and did exactly what they said they would.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Pamela Torge Bradenton, FL

They are good at getting service calls scheduled but they have so many exceptions, they always find a way to not cover repairs

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star star

Lavon Jones Lewisville, TX

They go over and above to help expedite things and they stay in touch with you along the way.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jorge A Garcia San Antonio, TX

The plumbur sent was very profesional and fixed the leak, but the approval for the work was a little slow.

4 years ago

Choice Home Warranty Reviews