Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Daniel

Quality of providers is spotty - some good some not Sometimes takes several days for a provider to be selected.

10 months ago

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Tina

Very happy with our warranty. The contractors have been very good.

10 months ago

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Dan

It was an easy process to use I would recommend CHW to friends and family

10 months ago

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Michael

Too many recurring offers after I signed up for three years

10 months ago

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Latonia and Chantel Banks

Im still waiting on a part for my refrigerator. The customer service has be wonderful. The part as been difficult to get.

10 months ago

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Ronnie Gilbert

I turned in my claim on 1 July and it’s now the 8th and they still haven’t gotten anyone to repair my washer.

10 months ago

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RHONDA NICHOLS

It was fast and easy to get a repair man here to fix my washer

10 months ago

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Brenda

I was eight without my refrigerator. Yjat was an inconvenience.

10 months ago

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Jeff

Quick response 👌. Professional and very knowledgeable.neat clean.

10 months ago

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Danny

Great response time, great technicians, nothing negative to say at all

10 months ago

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Herbert

Service man was courteous, friendly and very knowledgeable. Problem fixed.

10 months ago

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Jennifer Fernandez

I was extremely satisfied I put a claim in and had the AC guy out the same day!

10 months ago

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Ron Hampsay

Timely repairs curtious repair people and the repairs are done correctly

10 months ago

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Josephine Teel

Repairman was prompt and completed repair quickly. Thank you.

10 months ago

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Olutumi

The sincerity and promptness in sending help out is outstanding

10 months ago

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Liliana Almeida

Choice Home Warranty is reliable and always maintained customers happy

10 months ago Edited December 2, 2025

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James

Technician arrived promptly and his service was professional!

10 months ago

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James Newell

Always available to assist with any problems that may arise.

10 months ago

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Joan

I was very happy with the services that I received in the past few months.

11 months ago

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Joann

I love the quick response and the technicians they use. Great company.

11 months ago

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Monie Pinder

I like the fact that I don't have to spend time searching for the right expert.

11 months ago

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Jennifer

that I had to pay two service fees in a couple of days time .

11 months ago

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Julie

When they agree to cover an item they are great but they do not cover some things that would normally be covered.

11 months ago

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Charlene

Appointment was scheduled right away and technician arrived on time.

11 months ago

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Rakesh

Horrible customer service. Small claims do get approved for repairs; but any big amount claim gets rejected. They will find some clause in contract to not approve them.

11 months ago

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Rita

I’m having a terrible time getting AXIS appliance service to repair my tenants’ washing machine repaired!

11 months ago

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Michael

My refrigerator was fixed in a timely manner. Thank you Choice Home Warranty.

11 months ago

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Avis

The service was really great. Very professional and very attentive.

11 months ago

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Valerie

The company choice home warranty is all a lie . They don't have the customer best interest. "" It's all about putting money in the company pocket and false advertisement.

11 months ago

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Dat Le

Choice home warranty is good but you’re contracting with the some bad technician that serviced

11 months ago

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Joseph Kemp

He didn’t leave no mess and was very professional at his job

11 months ago

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Patti

So far I've filed only 1 claim, but it was easy and went well!

11 months ago

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Timothy

23 phone calls without speaking to someone in customer service. Two service calls and appliance is still not fixed. Spent $200 with no repair.

11 months ago

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Russell

Technician was great. But took way too long for you to finally get someone to come out. Research my claim for submitted date to repair completion date.

11 months ago

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Germaine \ GUS Plummer

The last person to service our air conditioner was awesome!!!

11 months ago

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Robert Summers

Excellent service! Works like new now! Pleasant manor, arrived as expected!

11 months ago

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Rita Dumaine

So far, so good. My experiences with Choice have been fulfilled.

11 months ago

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Kendra

Choice Home Warranty is a joke. The technicians that they send out scammers and Choice does not hold them accountable for messed up work. DO NOT CHOOSE CHOICE HOME WARRANTY AS YOUR HOME WARRANTY COMPANY!!!!

1 month ago

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Geraldine Nichols

Very pleased, they wasted no time to get my work done...I couldn't be happier...Thank you Choice Warranty

6 months ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

6 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

6 months ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

6 months ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

6 months ago

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

8 months ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

8 months ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

8 months ago

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Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

8 months ago

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Donna

It us a bit confusing to get the service people to come back if my product is still not working properly

1 year ago

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Lawrence

I did not like that when my hot water heater was replaced I had to pay $1150 why do I have a home warranty. I thought it would protect me from costs like this. That is how it was sold to me.

1 year ago

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Wendell

Made it easy to set up repair. When problem, Choice followed up to insure repair was done .

1 year ago

Choice Home Warranty Reviews