Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Rosemary Knightdale, NC

Not a satisfied customer. The company is not reputable. My refrigerator broke and they knew it wasn't covered but they sent a repair man anyway, costing me sixty dollars. When I called to complain and change the plan, you have to wait thirty days and then call again to have it fixed.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

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Angela Saint Augustine, FL

Best value for money. The customer service team had gone above and beyond. They sent out a technician very quickly.

7 years ago

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Josephine

Very good, very prompt. Just a couple months ago they fixed my stove and have had them fix my washing machine.

7 years ago

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Judy Clearfield, UT

I've very well pleased. They got here and got the job done. They've very pleasant people and prompt.

7 years ago

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Collette Cape Coral, FL

They should keep their office open on the weekend if they want to service people. I've had several claims that happened on the weekend and they are closed.

7 years ago

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Luis San Antonio, TX

Everything is acceptable. I did my research before I chose them. They respond to my needs every time I've used them. They're very very fast.

7 years ago

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Clarence Richmond Hill, GA

I'm satisfied with choice home warranty. It's a good service. They respond quickly and solve the problem.

7 years ago

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Cary

It's actually worked pretty good. They came out and replaced my garage door opener when they couldn't fix it.

7 years ago

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Natalie

They respond immediately to my service need and the tech sent on this visit was exceptionally great!

7 years ago

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Liliana Smith

It seemed like the best price but I would never use them again. I do not recommend them. They did not provide the timely service I expected and I was without a refrigerator for three weeks. I ended up cancelling the policy and I lost two hundred dollars.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 23rd, 2019

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Verified Customer

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Anonymous Ocala, FL

My washing machine went out and I called them and they were pretty about coming out and looking at it.

7 years ago

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Glenn

On the one occasion that I needed plumbing repairs Choice was prompt at getting a plumver to service my needs.

7 years ago

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Georgia Plagens

For my AC it was very quick but it took maybe 3 weeks or more to fix my washer. But he did get get it working till the part in

7 years ago

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Verified Customer

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Mary Lorton, VA

Very satisfied. The fan on the fridge went out and they got a part and installed it with no problems.

7 years ago

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John Orlando, FL

Once I had a problem with my pool the provider was a little bit challenging but in the end we got it done. They had good follow up.

7 years ago

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Harold Ennis, TX

My air conditioning went out and it has been over a week and I had to get other people involved in order to get something done. That is not acceptable to me. The way they handle claims and get things done takes a long time and I feel like we're getting the run around. It's just not good.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Verified Customer

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Jean Little River, SC

They are pretty fast to respond and get someone to my house. I needed it for garbage disposal and it was fixed for me.

7 years ago

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Laloni Childersburg, AL

I had great service when I signed up. When my AC went out, I used it and it worked great but when my water heater went out and because of the new rules and the new size, it doesn't fit.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 14th, 2019

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Verified Customer

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Catherine Doty

So far they have not helped me at all. The only claim that they sent out a technician for, they would not pay because of what they called prior lack of maintenance of something I knew nothing about that needed to be cleaned. I will find someone else to do business with .

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Our records show that we have provided you with a satisfactory resolution, which you accepted.

Aug. 15th, 2019

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Verified Customer

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Alan Washinsky

Put in 2 claims in within 3 weeks each one was fix within 24 hours couldn't believe how nice they were

7 years ago

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Darlene Kingston, OK

I was American home Sheild customer for 17 plus years and it took 2 months to repair my dishwasher so I switched and it''s much cheaper

7 years ago

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Jo Carr Oak Ridge, TN

Unethical and unreliable service. Appointment set up 3 times before anyone even showed up. Then they denied the claim stating even thugh we just bought the house, it was our problem to make sure everything in our A/C was in working order.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Edith

Less than satisfactory service. I had an air conditioner go out during the hottest week and it took a week for someone to come and just look at it. When he came out he decided I needed a new one and they declined to replace it.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Donald

My AC was not performing well. The gentleman didn't show up when he said he was going to. When he came he reported the AC had a pre existing condition which it had not. When I complained to Choice about that they sided with him and the agent failed to answer my questions.

7 years ago

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Verified Customer

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anonymous San Antonio, TX

My AC unit needed maintenance. When someone came out and looked at it Choice would not pay for any repairs because they said I was not maintaining it. I think they should have looked into it more. I wasn't very happy with them at all.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback!
We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of the matter referenced as it pertains to our agreement.

Regards,
Choice Home Warranty

Aug. 7th, 2019

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Verified Customer

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Catherine B.

Choice home warranty are always very polite on the phone. The time I did use it. It took several days to get someone out and the service provider was not very polite.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty’s efforts are to continue to raise the bar as we look to enhance the customer experience in all areas of business. Our goal is to provide a positive exchange as we address your important needs. Our Consumer Advocate Department will contact you directly in regards of your concerns.
Regards,
CHW

Aug. 7th, 2019

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Verified Customer

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Connie Kingman, AZ

They are very trustworthy, it is a good company. It was less expensive and I could make the payment all at once.

7 years ago

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Connie Mount Hope, WV

My air conditioning unit was not working properly and I called and after three weeks, they finally sent someone out that knew what they were dealing with. The guy turned in the claim to Choice and it was going to cost me twelve hundred dollars to repair. I would advise people not use them.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Brenda Darlington, SC

When I have a problem with an appliance, they get right to me. They give me real quality of time on the phone.

7 years ago

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Verified Customer

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Vanassa B

The service people are good and I like the price. My stove went out and I needed a new stove. They back to you.

7 years ago Edited January 10, 2024

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Verified Customer

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Diana Springsguth

I have requested a copy of my warranty twice now. They sent it to the wrong address the first time. They keep saying they have sent me one but I have not received it. My copy machine is broken.

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Our Consumer Advocate will reach out to you for further assistance.

Sep. 7th, 2018

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Verified Customer

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jim schleis

we like the extra year and if we have a problem it should be easy to fix through choice home warranty.

8 years ago

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Verified Customer

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Gislene Noel

Central air stop working over the week-end, CHWsend me a technician that charge me $60 cash in advance, tried to sell me part needed to fix the unit, CHW refuse to fix because it Will cost too much. I called and spoke Malvin who inform me that it is documented I was offered $300, it is a scam, I will report this to BBB

8 years ago

Reply from Choice Home Warranty

Our Consumer Advocate will contact you directly.

Aug. 14th, 2018

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Verified Customer

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Lynnell Green-Keyes Mesa, AZ

Previous contract was well represented and as soon as the warranty was up on my new home, I repurchased.

8 years ago

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Verified Customer

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rosed wash.twp

It took a week before my ac got fixed because they have to order some parts. The guy took care of the problem and now it's running well. Thanks !

8 years ago

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Verified Customer

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Gary Cottage Grove, MN

They were courteous and informative. I appreciate everything that they talk to me about and the help they give me.

8 years ago

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Verified Customer

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Steven

Our friends have Choice Home Warranty and love it! Customer service got right back to me and answered my questions.

8 years ago

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Verified Customer

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James

I talked to a salesperson for Choice Home Warranty and they came up with a pretty decent deal. They were very professional in answering my questions.

8 years ago

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Verified Customer

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Natalie

The guy in customer service was really responsive. Choice Home Warranty is very helpful in purchasing the warranty.

8 years ago

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Verified Customer

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Valeria

The person I spoke to about the home warranty was really helpful and nice. I chose the warranty because of the price.

8 years ago

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Leon & Cheryl Henderson, NV

We had their home warranty when our air conditioning went out, and they told us it was not covered which is terrible. That one experience has made this company untrustworthy to me.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Syed Ahmed Tallahassee, FL

It should be a zero star. It took them 10 days to fix my AC. Problem was rplacing a 4 feet wire outside unit. Just a 5 min work. They had to get approval and 2 repair person. On top of that they told me to pay extra $40 to the tech beyond my service call of $60 per call. I cancelled their service.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We regret to hear that you were not satisfied with our services.

Aug. 7th, 2018

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Verified Customer

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Judy blanton Baton Rouge, LA

Service is slow. Told me I could use the AC guys that service my unit yearly, received approval but then said they charged $50.00 mor than approved after the repair so I had to pay that and the $45 deductable

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Freddy Posadas

The customer service representative was very knowledgeable and courteous. The warranty covers many items in my house.

8 years ago

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P. Arvie Zionsville, IN

they have the best price every and compare to the other warranty I had they cover things that other company wouldn't

8 years ago

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Verified Customer

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Michael Williams Houston, TX

I have yet to place a claim, so not completely sure if they deserve a higher rating. The initial process of obtaining the insurance was painless.

8 years ago

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Verified Customer

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Shannon Ringo Sun City, AZ

Quality of service is second to none. The peace of mind you experience knowing that you are covered is priceless.

8 years ago

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Verified Customer

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Harry

Choice Home Warranty's prices led me to them. Customer support is very knowledgeable about their products.

8 years ago

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Wanda Washington, DC

I really like the price of the home warranty. I had a fast response with customer service, and they're very knowledgeable people.

8 years ago

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Verified Customer

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Christopher

I only talked to one person so I would have to give customer service a 5. He was very nice and helpful.

8 years ago

Choice Home Warranty Reviews