Choice Home Warranty Reviews

The Tech was great. My only concern was after he accessed everything. He ordered the parts needed I have received the Parts but the tech will not be back until Aug. 26 to install.

Early June, 2020. CHW approved replacing our AC Condenser. June 11th, after they required $400 to replace, we negotiated reducing our 5-year plan to a 1-year plan and CHW would cover the replacement. 6-12, I sent my Designated Case Manager an email with my acceptance AND posted my acceptance on the CHW website. 6-15, CHW canceled my Warranty. and, yep, refused to replace the condenser. They based it upon an e-mail I sent indicating that I might need to cancel the warranty and have it done locally. I filed a BBB complaint, but CHW did nothing but contend that they based the cancellation of my "Written Request". In June, I contacted the Mississippi Attorney General, she instructed me to send a certified, return receipt letter to CHW. I did and they signed for it on 6-29, but have NEVER replied. On 8-11, I filed a formal MS Attorney General Complaint.

Lately, poor.... Sent terrible service techs, had a hard time requesting a new one. Finally got a decent one, but it costs me weeks with no washing machine, during a pan epidemic. I work in law enforcement, and have to be in a hospital setting, I need to sanitize my uniforms, big problem!

We have contacted Choice multiple times for a plumbing issue in a new home purchase, and we have just purchased the two year warranty. The company sent us one plumber, who said he wouldn't fix it because Choice' reimbursement was too low. We were sent a second plumber, who no-showed his first appointment time, and so we asked Choice to send someone else. Choice allowed the no-show plumber to set his own appointment time, and he showed up unannounced, said he could fix the toilets, asked for his $65 service fee, and then never returned. We called the plumber, and he said he had no plans to return. We called Choice, and they said they would send a third company, however, they ended up canceling the appointment and claim with no explanation. Twice, we have asked to speak with a supervisor, and been told no one is available to speak with us. We have asked for our policy money to be returned, so we can use the money to get our own plumber. We are going to complain to the BBB and Missouri State Attorney General for Fraud (service man coming unannounced claiming to be part of the Choice Home Warranty, and taking our money), False Advertising (this organization isn't responding to claims for service or able to respond in a timely manner according to the contract), and poor business practices. We are warning anyone thinking of using this organization, that our encounters have not been professional, ethical or legal thus far. Be warned!

Purchased contract for 12/10/18-6/10/22, Filed three claims. Two denied. CHS contracted quoted me $2,000 but said he would do it for me for $1,800 for evaporator coil. Got independent who diagnosed as high pressure switch for $306.84 which I had done on 03/13/20. Appealed and CHS agreed to reimburse me $130 within 30 days. On 05/06, contacted CHS about $130 that I had not received and to cancel policy. Agreed to $150 (to receive in 30 days and to continue the contract, Filed claim for garage door. CHS contractor said it was spring. Not covered. On 05/18, appealed. Resolutions Manager agreed to pay. I had trouble getting in touch with the Resolutions Manager because she was known by two names (Jennifer and Orphee which is strange). Heard nothing from CHS so had it repaired on 05/27 for $175. As requested by CHS, emailed receipt. Finally filed a complaint with BBB on 06/16/2020. BBB closed on 08/08 because CHS had a different view to the circumstances. CHS claimed they had no record of some of the interaction between us, I requested that I receive as promised the $150 for heat pump high pressure switch, $175 for garage door spring and $588 balance for cancellation of policy. They disagreed. As of this date, I have not received any of the money promised!

Dishonest company This is a horrible, dishonest, company. I have paid their premiums for years faithfully but when I need to file a claim, they always come up with some reason for not covering. Horrible communication. Horrible customer service. Will never do business with this company again. A complete waste of money Here is what happened: My icemaker stopped working in April during the pandemic. I waited until May to file a claim. They submitted the claim to Sears and a tech showed up on June 1. He was investigating the issue and asked me when was the last time my water filter was replaced and I told him that I had purchased my home in September 2019 and that I had not replaced the filter during between September now. He told me it was no big deal but I might want to order a new one. So while he was finishing up doing what he was doing, I was online looking for a water filter for my refrigerator. Meanwhile, he gets on the phone with someone from CHW letting them know what’s going on and that he needed to order a couple of parts. They ask him while he’s on the phone if the refrigerator needed a new water filter and he told them yes… Clearly not realizing they were fishing for a reason to not cover the claim. So while he’s in my kitchen, we both get notice that the claim was being denied. The tech was extremely surprised and embarrassed when I told him that they probably denied my claim because he told them that I needed a new filter… Something that had nothing to do with the icemaker not working. So as he was leaving, I told him I was going to contact CHW and try to get them to fix the refrigerator. I filed a appeal online and within 24 hours, I had someone contact me with a phone number with an extension so I could talk to them about my appeal. I called and talked to the person and told her that I purchased my home in September and that the refrigerator passed inspection and that according to my research, a refrigerator only needs a new filter every six months. Six months from September would’ve been March and in March we were in the middle of a pandemic so even if I had realized I needed a new filter, I probably couldn’t have gotten one because we were in the middle of a pandemic. She said that made perfect sense, but they could not do anything on their end... I would have to contact Sears to have them resubmit the information about the refrigerator. So I contacted Sears and explained the whole thing to them and they told me that CHW was giving me the runaround and that CHW would have to resubmit the claim to get the tech out again. So just a note to techs who are working on warranty claims...do not tell the warranty company any information that has nothing to do with the issue that you’ve been called to correct because the home warranty companies looking for any excuse to deny the claim  I have now contacted the lady from CHW again and told her that they can either fix the refrigerator or I would put them on blast and cancel my contract  I have since canceled my contract...But could only do that by canceling the debit card they were pulling my premium from every month.

If I could give a negative number for my review I would, so they get a 1 since I do not have the choice to do so. They blatantly are not a Best Company. I wish someone would have researched them before alleging they are a Best Company. I wish I would have researched them as well before I entered a contract with them. DO NOT GET CONNED BY THIS COMPANY AND DO NOT GET A CHOICE HOME WARRANTY. YOU should check them out and see they had a class action lawsuit in 2015 and had to pay $780,000. they currently have a class action that is stirring up now in 2020 and also have some states Attorney General complaints. THE BBB also has growing numbers of complaints against them TRUST me DO NOT GO WITH THEM. Hopefully, this meets your community standards so people have more public awareness as to this organization is definitely not the best by far. I thought they allege that their performance is constantly monitored to ensure quality work and professionalism. I thought my satisfaction was Choice Home Warranty's biggest priority. So far you all have been is professional thieves and cons. I see why you had a class action in 2015 and paid out $780,000. I also see why another class action is coming now currently. I have spoken with a couple of attorneys and have been advised that I have what I need at the moment. I am trying to make the choice of pursuing legal action or having the AG's start an investigation through consumer affairs. My claim was submitted on 07/19/20 and was assigned to Bonitas Way Appliance Repair on 07/25/20. This was only after being given the option to have The CHW Reimbursement Process which you claim is Simple: Click the Start Reimbursement Process button below, You hire your own technician, Your technician submits the diagnosis at www.chwclaims.com, CHW reimburses you for covered repairs in 30 days or less. Well, I did have a technician come out on my own as you provided the option. However, they were not willing to do your paperwork and did not want to be involved in the process. they diagnosed the issues and did not charge me at all & informed if after I get matters straightened out they would be happy to help or be paid upfront and see how I end up being reimbursed on my own. They cautioned me as to how the process would take place and informed that although they want to help, they would not deal with the issues I would probably have afterward in order to be reimbursed, therefore they knew upfront not to get involved in the process because they stated most home warranty companies make matters complicated and hoped this would not be my case. The company only diagnosed the issues which your tech verified was correct and he had put the unit back together. So I called CHW after to see what could be done since they were not willing to do the paperwork. I was informed not to worry and that they would allow me to do the paperwork of what the technician stated and take some pictures and to just click the link and get started. Now I have 20 years of college and with that, I had to call back and say hey I am not going to do the paperwork either because you have made the process where I am not a technician complicated to the point of having to be a Ph.D. with doing your paperwork. I was informed not to worry again and that they would escalate the claim and have an answer and company in 4 hours after posting. I said I thought due to COVID-19 you were not able to do so. They said well when it is escalated they can have the answer from dispatch in 4 hours and have a technician scheduled immediately. Only to find this not to be the case. I never heard back. I called a handful of times and got nowhere. Eventually, Bonita's Way Appliance Company called me on 7/28/20, not 7/24/20 as you indicated. They caught me off guard because they informed me that they wanted to make sure I was going to be home for my appointment tomorrow. I said who are you and what appointment are you talking about and do you have the wrong number. Tina from Bonita's Way informed of whom they were and that I was supposed to be contacted by Choice Home Warranty to service my a/c unit. I said they did not notify me at all of this. She stated that I had to pay the service fee of $65. I Told her that CHW was going to handle that because I had a credit from a previous issue. She said well I would need to call them because they do not have a record of it and they did not inform them of such and if I did not have them verify it, that they would not do the service unless they were paid. I called and got a representative from CHW that claimed he found the note but it was not done correctly and would take 48 hours to fix. I said they are coming tomorrow and need it fixed now. He claimed it was not able to be done and was a system issue. I said give me a supervisor. He said they would do a call back in 48 hrs. I said did you just ask a supervisor to see how to handle this. He said yes, then I said well go get him back now. He said he is on another call and could only take my number to have his callback. I called CHW back 2 hours later and found that the representative now who was a different one stated I don't know why you want to talk to a supervisor, it has been switched on the computer and they notified Bonita's Way. I also wanted to see since my previous claims in which the case manager had finally after 4 months said she was going to just send me the check for me to have handled the issues on my own since she verified with the tech that he did provide me a deal through Service Express, however, they could not force him to come out and when he would honor that deal. So the case manager stated she would mail me a check for $1,500 for the furnace replacement and $325 for the a/c unit repairs. She stated that I had to have my account current. I had stopped payment and proceeded to have bill collectors call from your agency immediately and she stated this was so there was no lapse in coverage because it had not even been a week. So I authorized the case manager to take the payment and she stated the 2 separate checks would be mailed to me within 30 days, but I would be on my own if I did not utilize their technician and that was up to me to handle. I told her I have a company that will help me out. So go ahead and send the checks. I also figured if the checks were not sent yet, that maybe Bonita's if they were willing to fix the other a/c unit that was not the current claim, would accept the payment from CHW, then all they would have to do is go across the bridge less than 10 minutes to Johnstone Supply and pick up a fan motor and capacitor and keep the difference as their fee. So I called the case manager to see if this was possible and informed that I did not want to deal with them on the furnace at all though and to just mail the check for the furnace for the $1,500. I also did not want to stop the processing of the $325 for the a/c unit in the event that they were not willing to get involved in multiple techs work. The case manager agreed that this would be best. Bonita's came on the 29th of July and CHW informed they were scheduled for the 3rd of August. I said they are coming on the 29th of July. The technician communicated professionally but had apprehension because he stated that he does not like to get involved in other work that multiple technicians have been involved in because of liability and that he did not know what they did and that he was strict. He arrived at 12:30 p.m. and left at 12:48 p.m. because he felt uncomfortable he stated. This was because when he arrived he stated that he needed inside my house and wanted to take pictures of my furnace and everything. I stated you are here for the a/c units, not the furnace and that matter is resolved so I am not having you get involved in that issue to make matters cloudy. He continued to insist and said CHW is his boss and pays him so he is only doing what the case manager told him to do. I said well I talked with her as well and this was not discussed. So I called the case manager back but was not able to reach her. So I started to watch over the tech from Bonita's Way. So if he did not want to be involved in work that multiple techs did then why did he start to get involved. I told him that he could just do the one that broke down recently and is the claim he is here for and he immediately pulled a breaker from the box and said he was here to help me and that he was asking that both units be completely replaced because he did not agree with the technicians that were there before he was. He also said he was keeping the breaker because it was a liability and a kid could get electrocuted because there are exposed wires. He said he was asking that all the wiring be replaced. I said yes that some of the coatings were off because they are over 20 years old, but no wire is exposed just some of the outer coating is off in some places. I felt he was being extreme. He proceeded to take the units apart and inspect them then took pictures as they were apart. He asked why one unit was taken apart already. I said it was one that CHW already authorized the payment of $325 for a fan motor and capacitor and that since I already knew what was wrong with it from the other techs I removed them to make it easy and just install the new parts with three wires for each part and put the screws back in. He said if a tech did this they could lose their license and this is why he did not want to be involved. I told him to not worry about that one and I would receive the check then and put the parts in myself. He said that he was keeping the breaker then. I told him, NO HE WAS NOT. He then gave it back to me and said not to put it in and that he was red tagging it. I said that was fine and to do what he wanted with the red tag, but he was not taking the breaker and I would leave it out. I said all that needs to be done is to go get the 2 parts and it is up and running though and that he was being extreme. He then said that he agreed with the other technician as to why it was broken and that it was the compressor and capacitor. He said he disagreed with the other two technicians with the other unit in which he claimed he did not want involved in and was also helping me by recommending that they both be replaced. I said only do the one and I would handle the other because CHW and myself have that matter resolved already then. He said where is your local hardware store? I asked why. He stated he was going to cut a lock and charge me $75 to do so. I said you are not going to charge me $75 to cut a lock when I can get the key and unlock it. He then said he felt uncomfortable and left. He did not put the capacitor on the other unit for which he was there but put everything else back together. He also called the local zoning inspector who called and informed that he just received a complaint that I had exposed wires and that it was a safety hazard and someone could be electrocuted. I said what? He said I know you have some work going on at your place currently so tell me what is going on. I told the zoning inspector and he ended up verifying that everything was safe and there were no issues and he said he saw past the bigger issue of the Home Warranty Company and multiple technicians and said all he was concerned with is that it is safe and we are fine here. I researched the technician after and found that he has been sued and lost for doing home warranty work. The company he works for Bonita's Way is an F rated company. Service Express by the way is a D- company. So how is CHW making sure performance is constantly monitored to ensure quality work and professionalism? I thought my satisfaction is your biggest priority. Seems to me that any yahoo that has a license and insurance is all that you require because so far I have had a drug addict installer from one company and although this last guy was professional in his speech, my gut says I'm sure he was a criminal probably too. What kind of companies do you send out to people's homes? You all are scammers. So CHW is determining that it has been determined that the unit was disassembled when the technician arrived at the home due to an improper previous repair. So for clarity, the unit that your technician from Bonita's Way was there for since he supposedly did not want to be involved in the other unit, but clearly did get involved into, was not disassembled. the disassembled unit was the one we have already reached an agreement on for the $325. I am just waiting on the check so I can go get the parts and put them in and I took them apart to do so to make the matter easier and had previously told you so on multiple occasions. The unit that Jim from Bonita's was there for was not disassembled and he confirmed what the other tech stated was faulty and was recommending it to be replaced completely because he was helping me for the 18 minutes he was there. I made sure to send an email to you guys for record purposes slightly after he had left so a record of the time is shown. We are now into 5 months of this charade. My patience is beyond thin. The attorneys I have spoken with have stated that I have the matters in which I need to proceed unless we reach an agreement and settle matters. We have already come to terms with I believe I have maybe another week approximately to receive the $1,500 check for the furnace and the $325 for the a/c unit that we previously agreed upon. I am beside myself with this whole CHW experience. So if we do not settle on this current matter, I will be following up with either the AG's or the attorney. I especially will be going through with it when the next story comes as to why you probably will not be sending the checks in which we had already agreed to. Checks in the mail right? I guess we will see. I see there is a Facebook group out there that a lot of disgruntled people out there for CHW. Also a lot of negative reviews. Needless to say, we will be done here shortly, but I will continue on and understand that if I do proceed with the legal matter it will take about a couple of years and am more than prepared to take that step. I have just received the check for $1,825 for my first claims. I have 2 furnaces and 2 a/c units by the way and they claimed I did not have coverage for one of the furnaces. When I got the policy I specifically asked if I had to pay for a supplemental policy because I had 4 units. I was informed no. I asked them to make sure because of the language in the contract and they did check with a supervisor to say the a/c units specifically say not more than 2 units so they will be covered because you have 2. I asked about the furnaces. They said those 2 units are covered as well. I said the policy does not state that though. They stated well it does state that they are working units together so they would be covered because it is not more than 2 and they work together, only to find out approximately 9 months after having the contract in place that they said ops you don't have coverage and the audio recording is no longer saved to verify what you said. I said all my documents to you have all the serial numbers and model numbers and your service calls were for such as well. They played dumb and strong armed me into take this $1,825 for the a/c and one furnace or nothing at all. It took me 4 months to get them to cough up the amount . Then the other a/c broke down. SO I went from having a freezing cold days in March from March 13, 2020 to extremely hot days in July of 2020 and CHOICE HOME WARRANTY was not there when I needed them most and made me wait for 5 months total to get some cash to handle matters on my own. They flat out denied the last appeal for the last a/c unit. So here I am now going to take it to the next level.

They denied my claim for my air conditioner saying I had not maintained annual service, that the coils were clogged & caused the compressor to overheat and burn out. I provided proof of maintenance for the past 2 years, one showing it had been cleaned the week before their technician arrived. I am age 82 and have been living in 90+ degree weather for 16 days without air. A statement was provided from the Ruud dealer that the unit was not clogged and has a device on it that will turn off the air conditioner if it becomes too hot in order to prevent overheating and burning out the compressor. They wanted to charge another $400 to update the code for the used unit, besides the $60 service fee. I had 2 other air conditioning companies check the unit. They both said that there is no code for updating used air conditioners and this is a fraudulent claim. I have since checked with the GA Dept of State License Division and four local cities and counties and found that the technician they sent is not licensed in the state of Ga. They will not respond to my phone calls or e-mails. My attorney is now involved and he also has gotten no response. I should not have even given a one star. AVOID them like the plague. They are unreliable and completely fraudulent.

BUYERS BEWARE When we purchased CHOICE HOME WARRANTY (3 Year Contract) The Rep. stated everything was covered. If item is not repairable, it would be replaced. Our Air Conditioner was not repairable according to the Technician they sent out to check the AC out. CHOICE HOME WARRANTY Will not replace an Air Conditioner, They only offered us a Buy Out of $1500 and the Air Conditioner cost $10,000. to replace. BUYERS OF CHOICE WARRANTY be sure to Clarify what will be replaced and what will not Especially your Air Conditioners. Not Happy with this settlement

I have used Choice for many years now. In the beginning, their service was great. For the past two years, their service quality has plummeted. First, when my oven went out they only reimbursed me $299.00. We had to come out of pocket to fully purchase a new stove. Another service call was for a plumbing issue where water was dripping from the ceiling. They don't rate calls by type of urgency and gave us an appointment date a week out. We had to repair the damage ourselves to minimize the damage to our home. The final straw was when my water heater went out at the beginning of the year. They would not replace it, instead, they kept sending out new technicians. After more than two weeks of no hot water in the winter, we replaced it ourselves. They don't cover what they claim to cover. I called recently to cancel my service and was kept on hold for over 40 minutes. I will be sending a letter to cancel my service instead. Don't waste your time or money with this company.

Made a claim on my A/C at 10:30 pm and by the time I woke up next morning they had me scheduled with A/C company for that afternoon. I was very impressed

First of I got a ridiculous quote. Then they kept dropping the amount. What makes it ridiculous was, even though you pay this company for warranty, you still have to pay the technician a large sum for each job. I've had work done before, which amounts to the about the same amount you have to pay the tech when they come. That makes these nothing more than a service of finding you a technician which you can simply google in the first place. Secondly, because I have not signed up with them, they keep calling me on average twice a day every day. I have asked them to stop, which has turned into telling them to stop, which has turned into me not answering my phone as they use different numbers each time they call. It's never been the same number twice. That puts this company, in my book, as PESKY SCAMMERS!!!!

With the exception of my bad experience with the Sears technician, I am very happy with Choice. The only thing I would change is keeping past repairs on line for homeowners to view.

Just signed up after a friend and colleague recommended your company. James took great care of me! Really like knowing I have this coverage just in case... Thank you!

This company is the a SCAM, they will lie and just ignore calls and emails until you go away. I place a call and waited a week and a half before it was assigned to a local service person, and then they could not make it to my home for another week. I was not provided a detailed bid for the work just a generic invoice with a number of $1900 due and was told that $250 would be paid by CHW. When I tried to appeal this I emailed my case manager 7 times and she never replied to any of the emails. To be able to talk to some one I had to call in through the sales extension and I let them know that they are the worst and more unethical company. (And I work in health insurance). The information provided states you only pay 65 then they cover the rest but this never happens with this company. Now I have hear that the Ohio AG has sued them and I have placed a compliant with BBB in New Jersey where they are located. Oh and the work was never done, but they claim they paid the local person the $250 so they can't reimburse me what I paid. I call that company and they confirm that they were not paid. Rather than pay this company for their smoke in mirrors just invest the 580 premium in a mutual fun and let it grow in interest and you can have that account to cover unexpected repairs when you need it.

Charlie was awesome. He is a great salesman. Not pushy. Just give you the facts and let you decide. He talked me into a 3year warranty by his great skills

Worst: It took 8 days to find tech and 14 days to get my problem resolved. In July & August it is too hot to go two weeks with an air conditioner. Not happy with CHW at all. I gave local tech's name but they would not use anyone local. If you do not live in a big city this is not the home warranty you want. Best: The Tech was very pleasant and knowledgeable.

I was told about your insurance co. And now I believe what I have heard that you people don 't cover your client's insurance claims without a hassle. Case in point (me)I turned in a claim and all you could say was that you could not find a repairman to do the job in a reasonable time and I found one and he came and fixed the AC the same day within the hour that I called him. He fixed the problem and it cost me $90.00.Which you should have covered. Anyway, Please cancel my contract with Choice Home Warranty as of today. I do not want to see any additional charges on my account as of today..Thank you, Gary Montana, 14 Waterview Court Bracey Va. 23919

This is the rating for Choice, not the AC company as they did a great job. They showed up on time and returned phone calls. More than I can say for CHW. I reported my AC not working, simple as that. The AC people found that the problem was a problem with the wiring. I then had to put in a new claim for a "new tradesman" to come out even though it was the SAME problem, the AC not working. I was told after numerous calls and notes that this would be expedited but it never was. In fact, the appointment was set for 10 days after the initial AC went down. I consider that unacceptable. Am I supposed to tell a lady with cancer to wait 10 days in approx 95 degree heat to wait that long?? Do you expect me to recommend your warranty? I have 2 contracts on 2 of my houses, do you expect me to renew??? Do I really expect to hear from someone of authority from your company; NO. But I can always hope.

Worst customer service ever. They told me they couldn't find a tech in my area and I could hire my own. Now they are saying they won't pay for my claim without a leak test. They would pay for the leak test if their imaginary tech would do it, but they won't pay for it with the tech I hired, even though I had to hire the tech because they didn't have one of their own. They said it would be 24 hours to find one of their techs, but a week later they still hadn't found anyone and told me to hire my own. They never said they wouldn't cover the same leak test that would have been covered by their own imaginary tech because I hired my own tech. I hired my own tech because they didn't have one. So to say the leak test isn't covered is just a ruse and a game for them to get out of honoring their contract. Notice their response confirms their purposeful intention to do business with manipulation and deception. They talk about having reasons for what they do, and screwing people is why they have designed the processes they implement, It's not about integrity. It's about scams and screwing people.

I really have extremely disappointing experiences with Choice Warranty. In this particular claim, the original claim was closed without resolution. When I called for this claim and the line was disconnected I was not called back. When I finally talked after my fourth try, the supervisor did not believe I was telling the truth and threatened that if the false closure by the previous tech was proved correct she would charge me. But the next tech reported that no parts were replaced providing my point. I am still waiting to hear from the supervisor. I would be writing my reviews on social media so that people who are considering Choice Warranty as their provider could decide for themselves. Overall, this company uses low grade technicians and never follow up. They are the least customer focused company have dealt in my life. The customer service representatives and their supervisors are even worse.

Thank you so much to have this area for review. Needing help please have health issues and keep getting the runaround (08/10/2020): Please call me. Electricians on call was already here one Saturday. They did what you suggested against their recommendations. Sunday the system stopped working completely. You then locked the claim and told them I the owner would need to do another claim. I have a compromised auto immune disorder and canNOT Have all these people in my home. Further more, it is VERY hot in Texas to be going without AC now affecting my health in major way and not understanding why cannot speak with manager as well why keep being sent on a wild goose chase. Something is NOT RIGHT???? PLEASE ADVISE. Incorporating Additional Note (08/10/20 11:51 PM) : Choice Home Warranty: (08/01/2020): Electrician On Call has been assigned to your claim and an appointment has been scheduled for Saturday August 1st, 2020 between the hours of 11:00 AM and 03:00 PM. Please make sure someone is available at the covered address at that time. For your reference the phone number for Electrician On Call Upon the technicians arrival you will be required to pay a $45.00 service call fee.

CHW works hard to not pay for anything. I have had two claims since I bought my house. The first time after the initial repair person ghosted me after taking my service fee, CHW sent another one out and asked me to pay the service fee to them as well; for the exact same claim. The second time my AC was not cooling so they sent out an HVAC guy who found that I had issues cooling because my damper motors were not working. CHW spent about three days looking through their fine print and then denied my claim. I paid that person the service fee as well. I would have been better served had I avoided using CHW at all and just spent my money to hire service people directly.

Choice home warranty is a great company to have if there or any problems in your home they gets the right people you need for the service and the price is great

Choice will replace garbage disposals, ice makers, and microwaves, but when it comes to big ticket items like stoves and air conditioners, they under replace and/or deny the claim saying 'not normal wear and tear'. How would they know a unit is had not been used only under normal conditions....They don't, because that is the only way my air condition unit has been run. I am thinking about calling my attorney. I have 6 days to appear remaining. I had a yearly air condition service contract until I signed with Choice think they would take of the air conditioner and did not need the extra pay out to a A/C company. We will see what happens Until then, I have to give Choice a very poor rating.

Choice Home Warranty did not honor our contract. They sent A/C company #1 to look at our unit that was not working. He replaced the capacitor, and it worked for a short time, but stopped again. We paid $65 for nothing. About 2 months later, we submitted claim #2. They sent A/C company #2. He jiggled a few wires and it came back on. He did nothing else for that unit. Didn't even look at it. It quit working a few hours later. We paid a second $65 for nothing. We immediately contacted CHW and told them the 2nd company did nothing to fix it. They owed us a fix without an additional service fee. They sent A/C company #3. He said the unit needed a new power box. He submitted the claim to CHW and did not charge us a $65 fee as consistent with our contract. CHW approved the claim, but told company #3 they would only pay him $100 to fix a $300 part. Company #3 called us and told us that he was not coming because CHW was refusing to pay him. We called CHW and spoke to a manager demanding that they send someone to fix the problem without us paying another service fee. CHW scheduled A/C company #4 to come, but did not tell them we would not owe the service fee. Company #4 told us they would not fix it without the service fee. Our A/C has been broken for two months during prime summer season, and it is super hot in Tennessee. We will not renew our contract and we will never recommend Choice Home Warranty to anyone.

Up until the point when they rep on the phone starting pushing (Hard i mighty say) for extended or other programs, it was a 5. Was getting tired of saying NO, i'm good with the choice I made. i understand that the company itself is to make money, but when I shouldn't have to say no more than 3 times.. in this case.. at least 5-6... and was about just stop the process of signing up right then.

Need better customer service. I waited for a call back FROM CHOICE to address something else,and never received. The service company promptly contact me responded and courteous.

We are with CHW for years now . I would recommend this warranty company without hesitation because of their Custumer service and vendor choices . Always happy ! Thanks

I wish you could rate zero stars! One star is a compliment for their horrible customer service, vendors and coverages. I truly believe they hire vendors that will lie for them. There have been several times the CHW denied a claim. Most currently I had a pool pump issue. The vendor NEVER showed up but told CHW my pump quit working due to a power surge. My pump is running but not properly. In the claim section on CHW's website it says I was approved for repair. Thankfully I took a screen shot of that. After contacting a case manager, it was removed from their website. They do anything and everything so they will not have to pay for repairs. Do NOT get suckered in to using them. I can promise that you will regret it if you do.

My AC was working on and off when I filed a claim to get it fixed. When the service guy showed up the AC was working. He couldn't figure out why the unit was shutting off with the house temperature still high. He at first thought the condenser was overheating. Recommended to hose it down if the problem happens again. A day and a half later same issue accrued so I turned on the hose 10 minutes later nothing. Couldn't get it to work. I called Choice and reopened the claim. Same guy came back furious cause he wasn't getting paid second time he said. This time the AC was off. As in not working. Checked few things and said the only reason he could think of is electrical but he couldn't say for sure. So he recommended to change the board, transformer, and the thermostat. I said that thermostat is less than a year old and it has been working fine. Nonetheless he still couldn't tell me for sure if all the above is replaced the unit will properly work. So ofcourse after he submitted the report to choice they refused to pay for it. I asked him what it would cost out of pocket to get it fixed was about $500 and again he couldn't guarantee the unit would work properly afterwards. So I am very upset with Choice home warranty at this point not only for refusing to get it fixed but also for the level and the incompetent representative they sent. I will not renew my contract with them nor recommend them to anyone.

My AC stopped working I’ll call Thursday morning to file a claim they set me up appointment for Monday so I have to wait five days for the technician to arrive I’ll call back to speak with a manager and sales representative said the manager don’t come On the phone he will email them to call you but they never did.

This company uses pressure to get you to pay in full for the warranty and when you have a maintenance issue, they will send out a repair person and NOT cover the repair. My AC repair should have been covered and instead of paying the $65 co-pay, I had to pay $175 over and above the $1176 paid for the warranty. I appealed the denial and spoke to two different case managers and even when they saw they wrongfully denied, they stopped responding to emails and phone messages and never called back. My claim was escalated multiple times but no response. This is a rip-off. I don't know how they are in the number one spot for best warranty company.

I am disappointed with the lack of communication and consistent run-round we are given by this company. We have to Ben over backwards for help, even then they don't even attempt to uphold their end of the deal and attempt to force us to pay for all of the recent expenses with our sewage pipes. Ultimately, I have decided that when our policy expires we will not be renewing with CHW.

Choice Home Warranty has an good reputation with me regarding small quick fix claim issues. That can not be said for large claim issues. It took 21 days and $1,675 to replace my AC system that was covered under my home warranty. Unacceptable !!!!

chocehomewarranty.com stop lying to customers I have been with chocehomewarranty.com for last couple of years. My AC stopped working on Friday night all of a sudden. Raised a claim on Satruday morning. Waited till Sunday and Choice HW was not able to get me the technician. When I checked they asked me to get a tech and do reimbursement process. I got the tech who work with ChoiceHW with the references from my friends. Tech came and looked at it and submited the workorder for repair. Choice HW rejected the workorder and mentioned abnormal usage (Not sure how AC can be used abnormally. No Hurricane or no Earthquake no power issues). Asked for an appeal. I have raised an appeal and imagine appeal takes 7 business days. This is rediculous. On Arizona on Aug 1st/2nd/3rd without AC when the temperature is at 114 F. Imagine the situation. I called Tech and have him on conference with ChoiceHW, Tech asked the agent directly please stop lying to customers. It is a normal usage and system failed and leaked the gas. No response from Chioce HW and they can't do anything but wait for appeal to be handled by case manager.

I was not informed that not everything on my refrigerator was not covered until I called about my water filter being stuck and was told that it was not covered and also that my stand alone freezer was not covered . I really was disappointed. I had just told 2 people about your service and how please I was about it.

YOUR last few company have been much better which moved you up 1 star good techs help online needs better training and getting info out to the customer,but ur recent increase during this crisis not good for business but like say NEW YORK TRAP!!!???????

Had two experiences and both were horrible they were supposed to replace my washer instead they didn't even give me half the price of my washer to replace it, which took me about a month to get ahold of my claim representative and then I still only got not even half of what it would take to replace my washer. Which they State they will replace it with a similar make model capacity and efficiency which is definitely not true complete frauds. then I had a plumbing problem took over a month and a half to get a technician here and then when I get get a technician are they had to come out three different times because choice warranty was either not open or would not answer the phones to authorize the work to be done I lost 5 hours of work because of this. Definitely do not recommend them.

The service from the technician was good. He was most professional. The problem came whemoney overall!n He said I needed a new water heater and Choice said I have to pay $375.00 for it. Why did I pay $42.00 monthly for a service and a service fee of $65.00 to have to pay more money for a water heater. I would done better to keep my $42.00 monthly and buy the water heater outright when it broke down I would have spent less

I like that the website is user friendly and that I get daily email updates/communication. I dont like that I had to do the reimbursement option because they were unable to find a technician to come to my house. I haven't been reimbursed yet, so I'm unsure if this company can be trusted. If I get reimbursed, the rating will go to a 4.

IGD Plumbing did not do the job correctly and I still have a problem. I paid money to this company and my toilet is still not right. 1. Initially Mario was scheduled to come 12-4, then I get a text at 9:54 while I was working online in a zoom that he was on the way. I moved my work around to meet the appointment. 2. Once Mario arrives he doesn't have foot coverings so he tracks germs (during a Pandemic, no less) from outside into my house. I then explain to Mario that the toilet intermittently flushes. 3. I walk him to my bathroom and it takes him 3 times to get it to flush. He flushes it 4 more times with success. He then says there's no problem with the toilet. 4. I said, it didn't flush the first 3 times you tried. 5. He further says that the problem may be due to me flushing wipes down the toilet. I don't put wipes down the toilet. 6. He says he can't do anything because there's no problem. I told him it's intermittent and the flush valve stops too fast sometimes causing it not to flush. 7. Then he says it's the Mayfield's brand of toilet. He refused to adjust or replace the flush valve as it was still the old from the repair last week. 8. He came in with no tools to work and no foot coverings which was entirely different from Nasko last week. Nasko was professional and came ready to work; Mario was not he came in with nothing. I refuse to argue with a company I am paying money to. 9. After he left, I went to flush the toilet and it didn't flush as I had to hold the lever down to get it to flush. I am not pleased with the service call and my issue has not been corrected. Choice Home Warranty needs to choose better contractors as this company does not have a good rating with the BBB.

I think there is too much time between a repair being confirmed to the time it's actually done. I had an AC problem that even though it was approved took almost 2 months to get fixed! In the MIDDLE of summer with 2 babies in the house!

Someone should look carefully at the claims when they are called in and to make sure the claim items are covered. Clients like myself don't like paying the service charge fee to find out the item was not covered; especially when I explained in detail the problem This same item are covered by all other home warranty companies.

I like Choice Home Warranty, they have a good service online but not a very good one by phone. Sometimes they take a little longer to respond to your claims. But in general, they are OK.

Choice Home Warranty is very good. I had some appliances that broke down and i was able to get through to CHW right away. They often have specials which is very good.

CHW responds in a timely and professional manner each time I log a claim. The technicians they send our way are thorough and efficient. This is a service every homeowner should consider.

The personnel that I work with are always very professional and treat me as if they are sincerely concerned with my problem. The system is very efficient and I’ve yet to be disappointed.

It was very easy to submit my claim and was explain what would take place and in order. Used the call back system and was called back in a very short time.

I like their quick response, and keeping me updated during these crazy COVID-19 times. I like they continue to look for a technician to help with the problem