Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Cynthia Hoffman and Adam Phillips Mays Landing, NJ

We have had a broken fridge for over six months. Six times a tech was sent out. This is a $2000 fridge that has now been deemed unrepairable. They are supposed to replace the fridge for a like model. They offered us $400???? That covers NOTHING. This is a complete SCAM.

9 years ago

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Emilio M De Simone Sr Fort Lauderdale, FL

I thought it would take care of my needs, but it didn't. My refrigerator had problems with the ice maker, but they said it was not covered by the contract so they didn't fix it. They don't show you the fine print when you first buy it so I wouldn't buy it again.

9 years ago

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John Mathews Montgomery, TX

So far I've only had one incident where I needed to call them. I needed some electrical work done in my house and it was all good.

9 years ago

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Patricia Yue Wilmington, NC

I don't think they're very helpful at all. I needed to use my warranty for my refrigerator and freezer. Choice said that the parts needed to fix them were not covered, so the company that they sent out didn't do any repairs. They never contacted me about that again.

9 years ago

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Verified Customer

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Krystal Washington, DC

I didn't get a call after my ticket from the technician I had to go looking/call them myself to schedule the appointment.

9 years ago

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Jafra lady Tallahassee, FL

Prompt and efficient Dependable quick response to call for service. Highly recommend Choice Home Warranty.

9 years ago

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ANOTHER Dissatisfied customer! Milton, FL

They do EVERYTHING to avoid paying for repairs or replacements that are what they claimed to cover. I will do everything in my power to warn others of this AND help with a class action lawsuit within the state of Florida! You are banned from New Jersey for this very reason!

9 years ago

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It53 Birmingham, AL

Service calls with no problems .Prompt response to phone calls or online requests. Great follow up.

9 years ago

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Nelson Pflugerville, TX

I needed to use the warranty to repair my microwave, and they took care of it in a couple of days. So far, I've only spoken to a few agents, and they're all pretty good.

9 years ago

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Verified Customer

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Sue Canyon, TX

Customer support was pretty good, but I had some bad experiences with them recently. I had some difficulty with them helping me with my water heater, and also my A/C unit, so I wasn't pleased and cancelled my service.

9 years ago

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Verified Customer

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Rita Baker, LA

So far, I've had no problems with them. Everything has been great! They took care of my kitchen sink when it had some leaks, and it was all perfect.

9 years ago

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Darell Knightdale, NC

Everything's been good so far. My dryer wasn't working correctly a few months ago, and they came over, assessed the damage and fixed it.

9 years ago

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Verified Customer

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Renee Lakeland, FL

The customer support was okay, but a lot of the times we call, they answer the phone without a pencil or pen or a simple piece of paper. Plus, what they advertise is not exactly what we got. They only pay a part of the total price of whatever we have to replace.

9 years ago

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Verified Customer

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Shakeyna Toledo, OH

They sent somebody over to fix my kitchen sink, but they weren't able to fix m bath tub. They said they couldn't fix it because it was a pre existing situation, when it actually wasn't. I initially chose them because they have an affordable warranty, but I just wasn't happy with their service.

9 years ago

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Verified Customer

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Anonymous Mesa, AZ

My pool pump went out couple of weeks ago, and within two days they had fixed it. It's been a good company, I haven't had a problem with them.

9 years ago

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Verified Customer

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Randall Villa Park, IL

My experience with them has been fine, I haven't had any problems. They did some heavy work on my dryer, so everything has been good.

9 years ago

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Lou+Ilysa Shorr Warrington, PA

Customer Service was terrible. I waited over a month for one of the contractors that was supposed to look at my AC unit in the summer no less. I was very disappointed in home warranty companies used so far. The better option is to not have one and receive better cost and service.

9 years ago

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Verified Customer

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Erika Junger Mountain Home, ID

I cancelled mine, after a BIG disappointment. My Micro broke. We had to find our own repairmen. he called your comp. and old them it could not be repaired. We were told, to get a new Micro . after i payed the installation and the check up $90 . all i received was a check for $ 216

9 years ago

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Verified Customer

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Anonymous Jacksonville, FL

Customer Support was good. I just called them up and they sent somebody out to fix my issue. It's been a positive experience.

9 years ago

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Larry Wilson Rockmart, GA

We chose them for value and price, but customer support was terrible, they did not want to help me. They cancelled me because we disagreed on the issue that they didn't want to fix the problem, and I stopped using them, they were a terrible company. I would recommend them to my worst enemy.

9 years ago

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Verified Customer

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Gary Whitney Portland, OR

I read about it and thought it sounded good. Well, it hasn't been good. I've called them 3 times to have some plumbing work done, and 3 times I haven't got them to come out and do it. That's the only time I've tried to use them.

9 years ago

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Verified Customer

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Anthony James St. Louis, MO

Customer support was great, but I had to use my warranty to fix my air-conditioner, and they refused to help. I originally went with them because of the premium receipt, but they will, in fact, not pay for your items. There is a problem trying to get them to be able to put the claim in, and they find ways to not pay it. Don't use them.

9 years ago

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Verified Customer

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Edward Stewart Schenectady, NY

I saw it in an advertisement, that's all it had— good advertisement— and I thought they had a lot to offer. I had a bad experience every time I would call, for any items that were definitely covered in my contract, whether it was plumbing or an appliance; I was never satisfied. It's always been a bad experience with them.

9 years ago

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Verified Customer

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Anonymous New Rochelle, NY

I've have to use it twice, and they were very response. They sent appropriate people that could get the job done.

9 years ago

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Verified Customer

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T.N. Houston, TX

I think they've done their part pretty well. Their representatives are very good, and so is the price. It's been a positive experience so far.

9 years ago

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Jose Oviedo Miami Springs, Florida

After a few weeks still not service have been done

3 weeks ago

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warren thompson Annapolis Junction, Maryland

Customer service communication and help.

3 weeks ago

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Vladimir Willard, New Mexico

Added protection for the home. Reduce costs.

2 months ago

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Lane Las Vegas, Nevada

You hire the worst technicians. Crooks. Would refund my service fee.

2 months ago

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Thomas Tersillo Miami, Florida

I’m still with out electricity in my garage and no one is calling me back !

2 months ago

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Brandon Crenshaw Phoenix, Arizona

Terrible customer service I will not be renewing my contract!!

2 months ago

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Contressa Atlanta, Georgia

I wanted to secure coverage in case of an emergency

2 months ago

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William McGinly Southampton Township, New Jersey

Parts seem to be a problem. I am 4 weeks or more without a refrigerator!

2 months ago

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Martha Phoenix, Arizona

I wanted to have some security with my appliances

2 months ago

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Vicki Tamarac, Florida

I thought they were a good company but I was mistaken

2 months ago

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Robert Riverside, California

If you have any questions give me a call and i will go into details

2 months ago

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PatriciaandKeith St. Louis, Missouri

It was part of purchase of my home. The service leaves a lot to be desired.

2 months ago

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Lisa K.

I purchased Choice Home Warranty for peace of mind, especially for major systems like plumbing, but my experience has been extremely disappointing. When I filed a plumbing claim, it was denied due to exclusions and fine-print technicalities that were never clearly explained at signup. It feels like the policy is structured to avoid covering certain issues rather than actually protecting homeowners. On top of that, I previously submitted a claim for a leaking clothes washer. The service technician who came out did not properly address the issue, and the leak continued. There was no real follow-up or accountability to ensure the problem was resolved. I paid for coverage and service, yet the issue remained unresolved. Between denied plumbing coverage and incomplete repair work on prior claims, this warranty has not delivered the protection it promises. I strongly recommend that anyone considering Choice Home Warranty read the exclusions very carefully and understand that coverage may not be as comprehensive as advertised.

8 months ago

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Rush P

Guys please do not use this company they are operating as if they are scammers. I have a heating unit that is not working and did its time. I reported it since Monday January 26, 2026 and on Wednesday February 4th 2026 they sent out a technician from Kays HVAC and they told them the system is old and is unrepairable and needs to be change due to carbon monoxide been leak and other issues . They denied the claim and reschedule a different technician to come out after I took off an entire day from work to facilitate their technician. After going through the contract I have made the decison to take legal actions against the company for unethical and non chalant business practice. I have a Mother and 2 young kids in a home without heat in below freezing temperatures and now have to place them in a hotel because of these people irresponsible, brutal and heartless actions.

9 months ago

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Michael Bennett

I purchased a warranty in October, and in February, I had a toilet backup. I filed a claim on Tuesday, February 3rd, on Thursday, the 5th I called Choice Home Warranty as I had heard nothing back. They explained that they're having trouble finding a plumber to send. Three days with a backed-up toilet and no resolution. I was transferred to a resolution specialist, who was kind; she had no solution either. She went on to tell me that I can cancel my policy at a prorated price. I felt that was a little unfair as I have never filed a claim. She went on to explain that they would continue to try and find a plumber, and that I would receive an e-mail follow up at the end of our call. It's Friday the 7, still no email.....I guess she forgot. Really disapointing service. I'm feeling ripped off.

9 months ago

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Helpful Guy

I have contracts on 5 properties, each with a 6 year pre-paid contract period. Theyhavel denied every single valid larger claimthatvgas been submitted. Then, when you call to ask why or complain, they will negotiate, (maybe) offer you 1/2 of the cost of the repair instead of covering the full cost. The contract language contains language that often allows them to deny coverage for important elements that should be covered. I do not plan to renew my contracts when they expire.

9 months ago

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Frank Alvarez

This company will pay for repairs up to limit of what you paid them for your contract( I paid $3525 for a contract from 2019 to 2026) after which they will claim that everything is due to abuse. I most recently put in a claim for a broken washer and they said because I washed bedding ,that it was abuse However the company making the washer, Samsung ,when we called and asked about this ,said there was clearly a setting for bedding and that was not abuse. Plus the gentleman who was sent to evaluate the situation said it was not from abuse when I asked him. Most recently I had a claim for a microwave and again I asked the repairman whether this could be from abuse and I was informed that it was not. However, home choice warranty has deemed it abuse. When I called home choice warranty I was informed that they had already done repairs over $3000 which is slightly less than what I paid for the contract. They obviously are stopping Repairs once you reach a certain limit below what you paid them. Do not deal with this company . Save your money and have the repsirs done yourself!!!!

9 months ago

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Gabriel Manjarrez

I didn’t like that every time I file a claim, it never fully covers it. I always end up paying more than 50%, and sometimes it doesn’t cover anything at all. I also have to wait many days for the company that’s supposed to fix what’s being requested to come and make the repair.

9 months ago

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Forrest Hebert

Hard to get someone to take the call because Choice is not easy for repairman to deal with. Once everything is finally resolved then Choice did a great job of getting my water heater here the next day.

9 months ago

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Gwen DeGruccio

Information that was provided to Choice was never received by technician. Created unnecessary confusion as to what repairs needed to be performed and no necessary parts were available.

9 months ago

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Kristen Selby

I am writing to formally document my experience with Choice Home Warranty and Sears Home Services, specifically regarding an interaction with a Choice Home Warranty supervisor named Elijah. On the morning of Friday, January 2, Sears Home Services advised that a technician would arrive between 7:25–8:59 AM, with an estimated arrival time of 8:09 AM. At approximately 8:45 AM, I checked the Sears app and saw a message from technician Tariq R. stating: “Sorry we missed you. We visited your home at 8:21 AM EST.” This message was inaccurate. I was home the entire time, seated in my living room with the lights on. My front door is partially glass, and I also have Ring camera timestamps confirming no technician arrived at my home. I attempted to contact Sears directly but was only able to reach an automated system. I then contacted Choice Home Warranty and received a callback at 8:49 AM. The first representative I spoke with was professional and attempted to assist; however, she stated that all she could see was an appointment window of 7:00 AM–6:00 PM, which was inconsistent with the information provided to me by Sears. Because there had been no update communicated to me and I did not want to wait an additional 24–48 hours for resolution, I requested to speak with a supervisor. I have no complaint regarding that representative. I was then transferred to Elijah. While I acknowledge that I was frustrated, I clearly stated that I understood the situation was not his personal fault. My frustration stemmed from ongoing issues with Sears and the claims process. For background, Sears had visited the previous week and advised that the heat would work after 12 hours if the system was powered down at the circuit. This did not resolve the issue. I was later informed that the prior Sears technician had not submitted a report, and Choice Home Warranty required 48 hours for submission before another appointment could be scheduled. As a result, my follow-up appointment was delayed by nine days. During the call, Elijah placed me on hold to contact Sears and also reached an automated system. At that time, the system stated an estimated arrival time of 3:49 PM, which had not previously appeared on my end or been communicated by the earlier representative. I explained this discrepancy. Elijah suggested that the technician may have rearranged their schedule; however, I reiterated that no such update was visible to me. Although we ultimately agreed to wait as long as the technician arrived that same day, Elijah continued to insist that the appointment had not been missed and that the “missed visit” message was merely an automated error. At no point did I make personal attacks toward Elijah; my concerns were directed solely at the technician and the service process. I do believe Choice Home Warranty’s leniency toward service providers contributes to situations like this. At the conclusion of the call, while continuing to explain his position, Elijah stated: “I’m glad I can be that pin cushion for you today.” I found this comment unprofessional and inappropriate, particularly given that I had already acknowledged that the issue was not personal and was seeking resolution rather than confrontation. As it turned out I was right. SEARS did cancel the appt untill the 12th. I had to call Choice back to demand a new tech. GK Mechanical that came out in the 6th and fixed the problem in less than 10 minutes.

10 months ago

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Ken, Joyce Hunter

I really like the virtually seamless process to submit a claim. I’m also impressed by how quickly it was acted on. I see why Choice Home Warranty is #1.

10 months ago

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Tho Au

I see your effort. I appreciate your resilience. And I am grateful for the kindness you show day after day. Keep shining ! you make your team stronger. Thank you!

10 months ago

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Edward Rangel

Over the past two years, my experience with Choice Home Warranty has been consistently disappointing. There were only two aspects of the service that proved satisfactory: the cost of the plan and the simplicity of submitting a claim. Beyond that, the value simply was not there. Although the deductible per incident is $100, any appliance requiring repairs exceeding $333 (after deductible) was not repaired. Instead, Choice issued a replacement allowance capped at $333. In practice, this meant that even a high-end $5,000 appliance—such as a Wolf stove—was valued at $333, without exception. My assigned case manager repeatedly referenced the policy language stating decisions are made “at the discretion of Choice Home Warranty.” While the policy never discloses a specific cap, I was told this $333 limit is applied uniformly to all appliances, regardless of brand, type, or age, and it is not disclosed at the point of sale. Another significant issue was the difficulty in getting a technician assigned to my claims. On one occasion, with a furnace failure in the middle of a Wisconsin winter, my claim sat open for three weeks with no updates, no follow-up, and no response despite multiple calls and emails. I eventually located the CEO’s direct email address and informed him of the situation. Only after that contact did a case manager reach out—approximately 12 hours later—with a proposed path forward. The solution required me to pay for the repair out of pocket, have the technician call for prior authorization, and—if approved—wait up to six weeks for reimbursement. Based on these repeated experiences, I will not be renewing my service with Choice Home Warranty, nor can I recommend the company to others.

11 months ago

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Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

11 months ago

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