Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

2 years ago

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Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

2 years ago

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Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

2 years ago

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christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

2 years ago

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Linda Gray

Job not co.pleted. Nov 1st appointment 7-11am no call no show and phone voicemail not returned. Today appointment listed for 8-4 my whole day to see if anyo.e shows.

2 years ago Edited November 8, 2025

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Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

2 years ago

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Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

2 years ago

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Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

2 years ago

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Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

2 years ago

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Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

2 years ago

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Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

2 years ago

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Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

2 years ago

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Merle Ashburn, VA

It is very easy to file a claim. I have always had a service company assigned within 24 hours.

2 years ago

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Al Snellville, GA

Whenever I call for claim, I get a quick response. Then, the service is scheduled within 24 hrs.

2 years ago

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Vijay Orlando, FL

Service was scheduled in a timely manner. The technician that arrived was thorough and efficient with his work.

2 years ago

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Dwight

Great customer care service. The technicians are very knowledgeable about the company's policies.

2 years ago

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Ali P

Disappointed overall. Poor contractors. Bad service. I have had multiple contractors come for the same job and one fixed the issue the others did not.

2 years ago

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Tom Edwards Chattanooga, TN

The first contractor selected failed to show up twice but the second one was prompt, courteous and professional.

2 years ago

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Phyllis New Orleans, LA

I work with my supervisor today over am awful electrical matter. Second time incompetent electrician.no help from resolve so I paid to have it done too 5 minutes. I am looking at other companies

2 years ago

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Ricki Branson, MO

Made a claim - heard nothing. Had to chase the situation up - then told the claim had been denied. Have had to dispute this so I can talk to a supervisor. If this is your companies idea of good service???

2 years ago

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Heidi Sun City, AZ

They listened & replied very quickly. I got the issue in my home fixed very quickly as well.

2 years ago

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Alfonso Albuquerque, NM

Fast response and repairs. Professional service and explained issues as repaid were gone.

2 years ago

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Susan Cocoa, FL

Denied claims without good reason. The standard answer was the damage was not normal wear and tear. We didn't take a sledgehammer to the dishwasher, the heating element melted. Takes too long to get a repairman out.

2 years ago

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Beverley Alachua, FL

This company has not followed through with my claims. I have requested my $1800 back for my contract. They have not responded to that request. i would not recommend them to anyone!

2 years ago

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Kevin Dlugasch Jasper, GA

So far, so good. Two callouts, both techs responded and completed the work quickly.

2 years ago

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Satya

I had tough time when my A/C was down in the middle of the summer. I had almost five weeks, and they could not get it fixed. Primarily I took home warranty to cover the HVAC and some of my other appliances in the kitchen.

2 years ago

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Evelyn

I've used it twice now and no issues. No issues filing the claim, no issues with any of the techs.

2 years ago

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Jeffrey

I'm just generally happy. I used them once and so far they've been good, just very responsive.

2 years ago

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Madeleine

They were very cooperative with what I needed in order to get my appliance serviced.

2 years ago

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Wanda

Each time I've called in, I've had no problem getting scheduled. It's usually a quick turnaround.

2 years ago

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Oscar

My sink was clogged. I went to the website and filed a claim. They were here the next day.

2 years ago

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David

I've had an air conditioner that's been down since June 30th and I've finally got a guy coming out to look at it tomorrow.

2 years ago

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Tanka

When there is something wrong, if we call them they will say we will call you back tomorrow. If you keep on calling, they say tomorrow, tomorrow, and they are not calling back.

2 years ago

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Charles

This past winter, my heating unit went out and we had no heat from January to around April to warm up and I just had a bad experience.

2 years ago

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Johnell

They weren't able to resolve my issues. I needed to use it like a week or two ago. Make sure you actually read all the details, there's always going to be something that they're not going to cover.

2 years ago

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Steven

I like a choice. I've been with them for a long time. Its good service and everything is perfect.

2 years ago

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Patricia

It seems like every time I use my warranty my cost goes up for the year. There is a language barrier with the people that you call and talk to.

2 years ago

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Arthur Williams Plano, TX

Ease of filing request and turnaround of the vendor used to address issue on service request.

2 years ago

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Ping Jones Phoenix, AZ

Base in my experience, I am a satisfied customer. The repair guy was fast and knowledgeable.

2 years ago

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Forest Boardman, OR

My AC was out and it was 86 degrees in my house. The soonest they could have a technician come to check it was two weeks. I just paid for it myself.

2 years ago

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Mary Merritt Island, FL

I cancelled my policy this week because all my claims were being denied. What’s the point of having your warranty plan if I pay you monthly, each tech visit and the someone to really do the repair!?? Ridiculous!

2 years ago

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Steve Moffett Cookeville, TN

The hassle to get the reason I called across due to speaking to a person with little comprehension of the english language and being unable to clearly understand the representative.

2 years ago

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Vincent Junction City, KS

I had two other home warranty companies. Choice is no doute the best, fast and affordable.

2 years ago

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Joyce Los Angeles, CA

So glad I switch to CHOICE Warranty. Your vendor was very nice and did an excellent job!! JW

2 years ago

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Sharon Pettie Dallas, TX

This is the poorest excuse of a warranty company. They skirt to not pay every issue you bring to them. I need my electrical outlet fixed. They want me to produce the maintenance on the outlet??

2 years ago Edited July 20, 2023

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Aja Monroe, NY

I’m always paying more than they pay for the coverage. Every time I turn around it’s NON COVERED CHARGES TO BE PAID FROM ME. SMH THEY NEED TO DO BETTER

2 years ago

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William Prescott Valley, AZ

The repairman did an excellent job of identifying the problem and fixing the dryer in minimal time.

2 years ago

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Cecelia GA

Quick response to evaluate the problem. Just waiting for replacement of hot water heater.

2 years ago

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Jesse AL

I like the ease of making an appointment and the quality of service that I received.

2 years ago

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Daniel Houston, TX

Call me. Your highly vetted service providers are overcharging customers indirectly and your company has no clue about nor can the explain non covered charges.

2 years ago

Choice Home Warranty Reviews