Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Gene

Choice was recommended to me by a relative and on a couple of occasions they've been very good and a couple of others, the service I got was lacking. It doesn't detail all the areas that are not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 20th, 2020

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Verified Customer

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Sam Bloomsdale, MO

I'm still waiting for my furnace to get fixed, it's been like three of fours weeks now. They hired a tech to come in to do the work and they suck. They are not quality people.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 20th, 2020

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Verified Customer

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Jessica Opelousas, LA

Service is good. Our heating and air system was malfunctioning and we got somebody out to replace it.

6 years ago

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Earnestine Indianapolis, IN

I'm a dissatisfied customer and I am trying to decide if I want to switch. The money that I have paid for both houses and I really haven't had a problem that they would fix. I tried to get them to fix a pipe and they said it wasn't covered so I had to pay the plumber two hundred and fifity dollars out of my pocket to get the problem fixed.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 20th, 2020

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Verified Customer

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M Oklahoma City, OK

Everybody that they have sent out have been good, they are polite and formal but my problem is with choice, they don't replace things or replace things they say they are going to. I am not happy with the.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2020

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Verified Customer

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David Avondale, AZ

There are exclusions that there should not be, like light fixtures so they could do better but they return call quickly.

6 years ago

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Jeanne Humble, TX

All of their advertising is false. I would not recommend this company, use another home warranty company. I have not had good experience at all with any of my claim managers. I had a leak in my pool and it was declined. It is poor service with a very unresponsive customer service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 20th, 2020

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Verified Customer

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Karen Carpenter

Do not replace items with comparable products but with builders quality items, slow service for lack of local technicians and inequality in expertise of technician assigned

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on
Unfortunate to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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Verified Customer

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Rosa

They normally fixed a lot of issues at home, they schedule the appointments with the contractors soon and sent them to check and fix the damage

6 years ago

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Verified Customer

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Dorothy

They took my claim and got good people set up to fix it. I've just used them the one time but it was a good experience.

6 years ago

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Verified Customer

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Anonymous Blauvelt, NY

They have very slow response time. A lot of things they told me when I signed up that would be covered weren't covered. The contractors I got were excellent.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director

Jan. 14th, 2020

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Verified Customer

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Walter Bear, DE

Our hot water heater went out and they didn't cover it. So I had to buy a new one. I also had a faucet that was bad and they wouldn't cover that. They have too many options to get out of covering what you need done.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

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Verified Customer

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Vivian

People they send out provide really poor service. They also have poor customer service skills. I had a problem getting someone out in a timely manner and I had to request to speak with a supervisor and I have yet to receive a call back. I will not be renewing my contract.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 14th, 2020

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Verified Customer

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Gabriel Navasota, TX

I'm very happy that I have it and have been for a long time. I get quick responses and the job done well and quickly.

6 years ago

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Verified Customer

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Aviad

Had some plumbing issues and they came out. I have no complaints. They were prompt and the service was good.

6 years ago

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Verified Customer

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Santosh Apex, NC

Prompt on service. They find the problem systematically and fix it on time. We had a problem with our AC and they came and fixed it.

6 years ago

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Verified Customer

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Joel Barling, AR

They've done exactly what they said they were going to do. They sent someone out the next day after I called them.

6 years ago

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Verified Customer

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Bill Fisch

They do what they claim they''ll do at the quoted price in a timely manner. Their service people are professional.

6 years ago

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Verified Customer

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Sherry Cooper

Immediate response to my repair request from the company who was assigned to us. Very good follow-up as well !

6 years ago

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Verified Customer

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Belinda Pierce

They repaired my dishwasher but with my old (25 yrs) dryer paid me $300 toward a new one. Very satisfied.

6 years ago

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Verified Customer

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Catherine Richmond, VA

They sound like robots when you talk to them and just repeat the same thing over and over and they cannot help you. They said they covered hot water heaters and mine had a leak due to normal wear and tear and they told me they don't over my water heater because of the storage unit. I will not be a repeat customer.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Jan. 3rd, 2020

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Verified Customer

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Anonymous Goodyear, AZ

They quickly respond. They sent out an electrician and he was very knowledgeable and very quick and responsible and I really appreciated that.

6 years ago

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Verified Customer

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Russell Henderson, NV

My water heater needed a new control unit and he was out the next day and put it in very fast. Good service.

6 years ago

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Verified Customer

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Leslie Lincoln, NE

We've only used it once. It took a while to have it done. It was difficult orchestrating the appointment because there was a big time frame.

6 years ago

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Verified Customer

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Daniel

Quick, fast, friendly service. Once I made a claim call I was contacted by the repair shop within 15 minutes.

6 years ago

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Verified Customer

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JM

My A/C went out, I called choice and they sent out an A/C repairman the next day and took care of the problem.

6 years ago

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Verified Customer

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Leomie Brown

Responsive and polite. They are very professional in responding to my need and their follow-up is great

6 years ago

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Verified Customer

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Vickie parker.

They follow through with the job. Contractor on this project tried to sell me something I didn't need.

6 years ago Edited January 10, 2024

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Verified Customer

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Diane Lombard, IL

They've given me great service. They responded immediately and took care of things. I used them 3 times.

6 years ago

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Verified Customer

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Ahmed Aurora, IL

I haven't had a bad experience yet. Some of the customer service reps aren't thorough and should explain things a little better.

6 years ago

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Verified Customer

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Linda

They lied to me about the coverage that I was to get from them. I specifically put in my pool equipment this year because they promised that it would all be paid extra for it and what will be covered and what's not. They did not deliver on their promises.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

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Verified Customer

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Noah Schertz, TX

I've actually tried to use it twice for my home in Alabama. I haven't used Choice because of the availability of the vendors in the area. It was a bad choice to actually get a policy for that part of Alabama because it's not been a great experience.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 12th, 2019

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Verified Customer

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Michael Fallon, NV

They don't help you out. My AC broke and they refused to fix it because they were saying it was a prior existing condition when it was not so they refused to fix it. They have no customer service experience because they talk to you like you're a moron. I will never choose them again nor will I ever recommend them to anyone.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 12th, 2019

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Verified Customer

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Shirley

Immediate service, I've been very pleased so far. I have recommended them to my daughter and other people.

6 years ago

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Verified Customer

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Robert

I've always been satisfied with them. Job was done professionally and I've neer had any problems with them.

6 years ago

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Verified Customer

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Roger

I was kind of disappointed that my garage door wasn't covered but I don't have anything negative to say about them from a customer service standpoint.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback to the Customer Relations Director.

Dec. 11th, 2019

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Verified Customer

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Josie

They are wonderful for the price and workmanship. They can't control who comes out and I had one situation which didn't get resolved.

6 years ago

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Verified Customer

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David

Whenever I put in for a put in a repair, they come and take care of it. They always have somebody here.

6 years ago

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Verified Customer

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James

They don't do what they say they are going to do. I am disappointed with their service. They wouldn't cover my heat pump and electrical failure because they said it was a condition where it was never serviced.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 11th, 2019

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Verified Customer

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Joan

They were very prompt getting me repairmen and they have been very nice and good. It's a good value for the price.

6 years ago

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Verified Customer

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David

It's great. They are very kind and compassionate. When I needed to use them I had people here 2 days later.

6 years ago

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Verified Customer

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Patricia Orr

Good service and prompt service. Good value for the cost. The company that gave the service was great also

6 years ago

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Verified Customer

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Gilbert G

They are quick in processing my claim but they will not replace your appliance/s with a new one, rather will just give you minimal amount for replacement. HMS provides better coverage.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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SHERIE

THERE IS ALWAYS ROOM FOR IMPROVEMENT. SOME OF THE TECHS THEY SEND OUT NEED TO BE CHECKED OUT TO MAKE SURE THEY KNOW WHAT THEY ARE DOING.

6 years ago

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Verified Customer

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paula dague

took care of my issues right away,wor will let freinds know about choice home warrentyked with very polite people

6 years ago

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Verified Customer

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liz sponholz

They come on time and fix the problem. Always professional and always seem trustworthy and helpful.

6 years ago

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Verified Customer

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Donna Lunati

Always great at making appointments. I have used them twice so far and I am very happy that I signed up with them.

6 years ago

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Verified Customer

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Arthur Carter

So far really good. Didn't give the 5 star because after calling in for my problem, the contractor's next available appointment was two days away.

6 years ago

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Verified Customer

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Richard bilinski

Don't help when I needed them you try to give me 250 dollars for a 2000 dollar job my electrical system can catch fire and that's how you help people and my wife's really sick and just got out of hospital and can't walk so I guess it's ok too you that if the house catches on fire how she get out

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you or visit where you can place a claim online.
CHW

Nov. 27th, 2019

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Verified Customer

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gilliland

They only cover large items, like refrigerator and only if they quit. They do not cover parts, ice makers etc.,You can save your money by putting it away in a savings account.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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