Choice Home Warranty Reviews
9.3
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James B.. Reed Fort Worth, TX
Choice Home warranty has never fail to help me with my request. I have ask for there help 5 times, And not one time did Choice Home Warranty hesitate . Thank you CHW.
3 years ago
Review Source
Carlton Depner Crystal Lake, IL
CHW did not follow up on service situation. Said closed when item not replaced as agreed. The subcontractor did not schedule visit to install new unit until I called. The technician had a replacement unit in his truck but had to wait days for authorization. Clear CHW authorization process is broken - fix it immediately. Why was CHW reporting my problem was solved when it wasn't. Where did information come from saying the problem was solved. There is no acceptable system of follow-up on claim at CHW - fix it. Compared to other home warranty services - your processes are in the dark ages - FIX THEM. Am I a satisfied Customer? - absolutely NOT. I have no complaint with the technician - he was competent, personable, etc. My complaint is with CHW - you do not know how to run a home warranty business from the Customer's viewpoint..
3 years ago Edited January 10, 2024
jamie cox Dayton, OH
Quick service, good pricing. I always get a response to my claim within 24 hours. If they can't find a tech in reasonable time, I'm able to use my own tech and be reimbursed
3 years ago
Dianejackson Dallas, TX
It was fairly easy to navigate your website only problem I had was it kept changing my address so now I need to call you guys to correct that other then that is was a great experience
3 years ago
Laun P Pearson Brenham, TX
Great response and technician arrived timely He had quite a project and completed it before he left for the day. I am very pleased with Choice Home Warranty
3 years ago
Rorilynn Whittington Hattiesburg, MS
I’m Still waiting for Roger to provide a refund of $125 the difference between his first quote and his last quote for six years of coverage and he promised to process the refund the same day the policy was done.
I Would like the opportunity to try out your warranty but I must see the refund reflected on my card immediately or exercise my option to cancel within 30 days while following up by disputing it on my credit card. I appreciate your attention to this.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 16th, 2021
jeffery charles betz Magnolia, TX
When I called to ask about the warranty I was breath surprised when I was told that the only payment for service is the service call and nothing else out of pocket.
3 years ago
M Robinson Baltimore, MD
I felt Marcus went above and beyond nit to mention very knowledgeable on your products and offerings. Great prices too! Signed my agreement on the same call.
3 years ago
Kerrie Mock Candler, NC
Was falsely told I would always reach someone in the US for customer service. Tried to use for a septic issue and was denied. When I was with my contractor I was on the phone with the representative that was not in the US so the contractor could explain his diagnosis, rep said sorry. The contractor tried to explain it was not a lack of my maintenance but the lack of the former owner... Still denied. I asked to speak to a supervisor/manager and was told that wasn't possible. I hung up called back and again told not possible to speak to a supervisor or manager, so I said ok cancel my service, not only was I given to a rep in the US but also one that was a level to do something. I said no thank you. They said how about no service fee call for any future calls and $150 refund of the fee you paid today..... and that couldn't have been offered the first call I made? My contract was paid in full up front, not a month to month. I requested a refund and will NEVER recommend any home warranty. This was my second company and they are all rip offs. The only positive thing was Wendy the rep in Florida that ultimately helped me.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
We regret losing you as a customer.
Mar. 16th, 2021
Stanley Chandy Fort Worth, TX
Horrible company with, WORST customer service. From my personal experience, I have made 3 service calls in the last year. And it takes over a month to fix something that only takes under 30 minutes. They will make sure you pay the service fee without fixing the issue, by sending wrong techs to the home multiple times. There is deal between the vendors and Choice Home Warranty, that they only publish the report after you pay the service fee. I had to spend $350 in service fee and for other services, without even fixing the issue. I even had to go find myself a company to fix the issue. Once you joined there is no way to cancel it without paying a huge amount. Never go with Choice Home Warranty (CHW).
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 16th, 2021
Blanca olivares Houston, TX
Generally any time in have needed any type of repairs for my 2 homes i get a technician within hours or a day. Would definitely recommend you and i truly have.
3 years ago
Norma M Simmons Kenner, LA
It wasn't nice all the time. but they did good work. i just wasn't satisfied with the way they didn't want to put freeon in the air condition. But in all they did good.
3 years ago
Marilyn Bryant ,
My initial interaction with Choice Warranty did not go well. I’d made the decision to go with Choice I was dealing with Freddy. After going over the policy content I was prepared to pay the first of 3 installments for $160 I gave Freddy my card info. He charged my card $480.00. Bad first interaction with your organization.
the amount
was for 1
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 11th, 2021
Jose Garza Houston, TX
Set up a new warranty to take into effect in June and agreement was set up for May. I emailed and called and they stated I had to submit current home warranty info on letterhead to change date. I didn’t make the mistake and I had to jump they hoops to correct your mistake. The sales rep was rude when I didn’t take any of his upsale pitches and resolutions rep put me on hold for a good while before coming back on and then hanging up immediately. I’ve since cancelled my policy. If takes that much work to fix your mistake I’d hate to see how it is to file a claim. I’ll take my business elsewhere.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Mar. 11th, 2021
Review Source
Dennis Fraher Palmetto, FL
I was impressed with the response time to get an appointment after submitting the claim. I was notified of a next day appointment within 4 hours of submitting my claim.
3 years ago Edited September 5, 2024
Cutenana Waxahachie, TX
CHW does not honor their contracts. They have some good companies that they associate with, but the companies can only do what CHW allows! I have had contracts with them for years on several homes, but will never do business with them after these 2 contracts expires. They claim to "repair or replace", instead they offer you partially what it cost to replace your appliance if the repair cost is too much! Not what the contract says!!!! It says "REPAIR OR REPLACE"!! Paying for a 3 year contract; I could have just kept the money and paid for the repairs myself after using the service only once in 3 years!! And on one of my contracts, I paid for a 3 year contract and NEVER use it!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 11th, 2021
WILLIAM EVANS Garland, TX
A serviceman came to check out the dishwasher that quit operating. He discovered that the machine needed a new control panel and called Choice to place the order. Three weeks later, I followed up on claim. The response was that after further review the claim was denied because the part was a recall by G.E... I had waited for three weeks to hear that. Somebody could have called earlier. So, I called G.E. and they said they would take care of it. Meanwhile, the person that denied my claim did not bother to cancel the order. Therefore, the part arrived, and the Choice serviceman came to install it. The G.E. man arrived at the same time. Two servicemen were standing in my kitchen. The Choice man had just installed the new part, so the G.E. man took his part and left. The next morning, I ran the dishwasher and when it finished, there was a buildup of water in the bottom. I called the serviceman, and he came back. He determined that pieces of the old rack had broken off and clogged the drain. He called Choice and ordered the rack. Three weeks later, I followed up and Choice said the part had been denied because it was under recall. They had confused the claim for the rack with the previous claim and once again let me wait for three weeks to hear this response. They continued to use the claim # for the previous claim rather than the new claim #. After my constant questioning, they sent me to a claims specialist. She told me of the denial being that it was a recall. I convinced her that it was a mix up in claim numbers. She understood and agreed. So, I did the simple thing by filing a new claim for the rack. The service man came back and picked up another check for $65 and re-ordered the part. This time, it was denied because Choice does not cover rust? What did rust have to do with pieces of the rack breaking off? This has been exasperating to say the least. I wish I had not purchased the 3 1/2 year contract. I also wish I had not talked my son into purchasing a contract a few months ago. In reality, it appears that Choice does not cover older products.
3 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 8th, 2021
Stephanie Houston, TX
I am not pleased at all with your customer service staff, they are not at all concerned with your customers, they assigned me twice to people more than 3 hours a way from me, they were not concerned at all when first guy dropped me 5 min before service call, I took off work the entire day and he called me five minutes before he was supposed to arrive to let me know he didn’t service our area, the first time I ever had to call y’all out to look at my icemaker somehow or another y’all got out of paying for that, and the guy would only take cash and he was late getting there by three days and I had taken off a day of work that time as well your staff is not knowledgeable they are very disconcerting they do not care, and if you are having a choice home warranty in the area you should have more people in that area working for you, y’all need to get your sales people out here looking for contractorsThat work in the Crystal Beach area in Galveston county you have nobody. I am not at all happy with your customer service at all, but the guy that came yesterday was completely amazing
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Mar. 8th, 2021
Maureen Wolke Lake Geneva, WI
They seemed knowledgeable and the work seemed good. I didn't like that they changed the date of the appointment at the last minute and I had to leave work to get home to meet them.
3 years ago
G C ,
My first claim was already a denial. First, they said they couldn't find me a technician and asked me to find one myself and submit the diagnosis. Then, they rejected the claim outright citing "pre-existing condition." However, on their website and their policy, it clearly states that "the age of a home or its systems and appliances does not matter. We cover items that are in good working condition and properly maintained." However, when things break, they will then say "we won't cover it."
The case manager Ms T. was rude, totally unprepared, unfamiliar with the case details, completely unprofessional, and condescending. She was unwilling to listen but kept repeating "this is a denied claim". What's the point of having a case manager if they are not helping the customers but keep defending the company's pre-set opinion?
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Mar. 8th, 2021
Amanda Titus St Louis, MO
I like how easy it is to submit a claim. The response time is extremely quick, and the people they send out to do the work are good. The only downside is the steep fee for submitting a claim. Each request costs $65, so it doesn't make sense to go through them for most repairs.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Mar. 11th, 2021
TRISH M. Amelia Court House, VA
Fast and courteous service. However I have one concern. I've been told that your company has legal problems with your State Atty General. Please explain to me.
3 years ago
Ah Odessa, TX
So fast choice has been extremely helpful although I am disappointed that on top of the service fee you do not get a replacement that is the same quality as the previous appliance
3 years ago
Susan McEwen Cumming, GA
Poor. I am disappointed by Choice Warranty Company. The last two times I have had need to call, the response has been negative. An offered replacement amount was so low it was not possible to find a comparable appliance remotely near the quality and options. That ended up being mostly out-of-pocket repair. This week, another disappointment on a repair of the same item, but different parts broke down. Choice refused repair costs. Appliances have many moving parts, especially washers. A policy that allows only one call on such an item is unrealistic and has created great dissatisfaction in this customer. When it is time to renew my 3-year policy, at this time, it is likely to be considered with great scrutiny, lest they are all alike: promise aid, satisfaction and security, then deliver little financial assistance and lots of frustration.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 4th, 2021
Dfri , FL
I've had a policy with them for two years and every time I have a repair request it takes jumping through hoops. After they send someone for service call and you need repair or replacement ita always double talk of what's NOT COVERED
which seems to be most things. I have repair or replacement and they tried telling me my AC system which needed coil replacement wouldn't be covered because of rust from leaking freon. I lost it. Spent days and days to try to get some resolution as this unit is only 7 years old and under warranty and they said it still would cost me. They said I would need to pay install fee and part would be now covered under warranty. I need my AC now as I am in Florida but I will fight any charges above my service charge fee of $60.
Once my contract runs out I will run not walk away from them and I would never recommend them.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 4th, 2021
Valencia Rucker Maple Heights, OH
This has been the worst experience of our time with Choice home warranty. Our microwave went out and it took the company 2 weeks just to find a technician after countless calls into customer service. After a technician was found it took another week for him to come out to inspect the microwave. After the diagnosis, choice home warranty decided to replace our unit. But little did we know they would only offer HALF the cost of the value of our microwave. So we had to pay a service fee to the technician ($75) + the remaining money to get a replacement unit. Of course, the claims rep wasn’t able to increase our offer amount. The customer service was unhelpful, the offer amount was a joke and the time we spent waiting with a broken until was unacceptable HORRIBLE EXPERIENCE!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 1st, 2021
Ruthie Baker ,
I left a detail message about the plumber that repaired the pipe. How messy he left my kitchen, no tarp to cover ANYTHING and appliances, floor, counters, sink, and stove had drywall in around and under. He didn’t clean up very well at all, and no respect for my home. In the process cut 4holes in my kitchen and told me the water filled light would be alright, only for it to go out shortly after he left. I’ve NEVER gotten a response from Choice Home or a simple apology. The experience was far removed from amazing. It was horrible and stressful. There’s so much more to add, but it seems to be no point
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Mar. 1st, 2021
Kristy Livesay ,
The second attempt to have a technician come to address my leak was finally successful, but the issue was not appropriately assessed or addressed. I am now filing my second claim after already replacing the ceiling drywall, which will likely need to be torn out to fix the plumbing leak.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Mar. 1st, 2021
John Daino Wayne, PA
CHW sent a low end repair service to check out a bearing failure noise in our LG front loader washing machine. The technician did admit he had little experience on LG machines. His report to CHW stated in his opinion, the failure was caused by OVERLOADING and ABUSE. Also he claimed the repair was extensive and complex. When in FACT we NEVER OVERLOAD or ABUSE the machine. CLAIM DENIED BY CHW due to some fine print on ABUSE. END RESULT......We purchase a NEW LG front loader machine. Interestingly a SKILLED LG repair technician installing the new machine informed me of 2 important FACTS. 1) The bearing failure is normally caused by AGE not overloading or ABUSE. 2) The fix could be done in less than 2 hours using approx. $160 in parts. I had to pay for the CHW service call and also for the price of a NEW WASHER $$$$. In my opinion CHW does not use quality repair facilities , probably saving money for CHW and also using such repair agents to check the ABUSE BOX as to facilitate claim denial. I paid over $1170 for coverage NEVER AGAIN BUYERS BEWARE CHW will work hard to DENY CLAIMS
When choosing home warranty companies my advise is BUYER BEWARE of CHW.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mar. 1st, 2021
Victor Spring Hill, FL
I’m a new customer so I cannot render a review at this time. However, Robert was cordial, knowledgeable and came across as someone I wouldn’t mind doing business with.
3 years ago
Craig Chance Silverton, OR
So far I've only paid for the policy dealing with Kurt. Kurt was professional and knowledgeable. I hope the service when and if needed will be as good as advertised.
3 years ago
David Musto Hammonton, NJ
Getting a tech to show up, long delays in getting a tech scheduled from the time you call to when the actual appointment is. Once appointment is set, the tech does not show up and there is no call from the company letting you know that - they just don't show up. *They seriously don't have control of who *they (*Choice Home Warranty) use. Absolutely the worst company I have every dealt with. Example-Called them regarding my washing machine on 6/21/2021, it's now 7/29/2021 and my washing machine is still not fixed. They use Sears as their outside source - Sears is worse than Choice Home Warranty as a company. Sears has blown off 3 scheduled appointments, have misdiagnosed what was wrong, have ordered the wrong part. They don't let you know, that as you wait around for them the whole day, they are no showing up. Then you call CHW and they are clueless. It's amazing they are still in business - both companies.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Aug. 4th, 2021
Charlene crowe ,
I specifically paid for my well to be covered, it’s my only water to the home. when it stopped working, on a Saturday I contacted them and was told it is not considered an emergency repair and would have to wait til Monday before they would attempt to find someone to come out. So tht would take at least 4 days without water. Even after I informed them we had no other water source. I had already had issues with these NJ backsliders, so I was not surprised. This company has sent a repairmen tht refused to do the job when my HVAC was in disrepair, because he didn’t want to go in the crawl space. So this caused another delay because I had to file all over again. And another time tht same tech from Global Inc., said I called him and canceled him for a repair. So I had to refile once again after waiting on this guy all day. So I asked the company not to send tht company back for any reason, but they did it anyway.
So I just stopped using them. So essentially I paid them for nothing. I mean they already had been paid, but I they already had my money and I knew I wouldn’t renew my contract with them. Not evn sure if any of these warranties are worth it. It’s not evn peace of mind if they don’t consider water to your home as urgent.
In fact I didn’t realize they were out of NJ til after I had bought the plan. They just don’t seem to have contracts with companies in the south. I paid over $500.00 year.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We regret losing you as a customer.
We regret losing you as a customer.
Feb. 24th, 2021
India Wilson Indianapolis, IN
However, Choice Warranty - extremely rude. Customer service has zero compassion or etiquette. I was asked verbatim “So do you wanna renew your policy or not?” Additionally, they deny every claim. Convince you to get a higher tiered plan and it turns out it doesn’t cover anything either. I hate them. They’ll call you all day and night even though you’ve told them a million times you wouldn’t renew with them if you’re life depended on it. I was always rushed when I had to speak with someone. I’ve had to pay twice to have the same issue addressed. They take a long time to find a technician to be dispatched and show no regard/sympathy.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Feb. 24th, 2021
Dani Beck Chattanooga, TN
Much like the first and only ever time we have had to use our warranty, the company they selected was nearly awful. The selected a company to address our needs. We get an initial email that they will be out the following Monday, between a 5 hour gap. Then on Monday, we get an email that they have to cancel and move the appointment to another 5 hour gap on the next day. The next day we call to narrow down the time and select between 430/5 on Tuesday and the company agreed. At 4:04 the company text me and stated that they cannot come out and need to move the appointment to Friday. I expressed my frustration about rescheduling for the 3rd time and agreed to Friday. The company then texts me on Wednesday and says they will "be in the area" and want to come out. Even more frustrated, we accommodate and make at 1pm on the dot available. The company calls me at 11:55am and says "we're sitting in your driveway and no one is home". !!!!!!!!! We work 30 minutes from our home, so I said there is n o way we can just drop what we are doing and get there and that we had AGREED on 1pm. making it "official". Anyways, they left to go have lunch and did arrive back at our house for the 1pm appointment. They were quick and efficient, so that was nice, but by this point we were extremely frustrated because we had been here before. The first time we had to use this warranty there was a huge runaround with the agency they selected and we had to involve managers, many tearful and angry exchanges, after being without air in the middle of the summer for nearly a month. I cannot WAIT to have this warranty over after our year paid. We are purchasing through another company.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Feb. 22nd, 2021
Tyrone Finley Huntsville, AL
The benefit of having a home warranty of unmatched, but the agony of using Choice Home warranty is not worth it. Over a month ago I started a claim for my refrigerator not cooling or freezing. It took 2 weeks to send out a technician that did absolutely nothing but that my service fee money and leave. This past week I finally got them to send someone else out who told me he wasn't going to fix it and that I should do it myself. The only resolution Choice offers me is for me to pay out of pocket to find someone myself to fix it, which is precisely what I paid them an exorbitant amount to do. I've repeatedly asked for a full refund so I can go buy my own refrigerator but that request is constantly ignored. Now I have to go through the arbitration process to get my money back from this scam of a company. Get a home warranty, don't get it from Choice though you'll regret it.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 22nd, 2021
Adrienne Jackson Florissant, MO
I would never use them again. I paid for the warranty upfront BIG mistake!!! They send unprofessional contractors to your home. One had his belly hanging out without a mask during COVID and his next appointment his girlfriend came along and with no judgement she appeared to be dependent on some substance. I had a plumbing issue the first person fixed it but didn't fix it correctly. I called in to say the problem was not fixed they requested for the same plumber to come back out but he did not and 30 days had passed do they made me open another claim with no co-pay but when the next plumber came he had to start the process all over which in turn went towards the $500 cap they have this time they put 2 holes in my wall and the misdiagnosed and told me I reached my cap so I couldn't get my walls fixed. I went to the BBB and I am now fighting with them to refund my money or fix my wall and they keep responding I can't get a refund but are not even mentioning my walls.
The are NOT BBB approved so you are fight against a company with NO INTEGRITY!!!!!
Oh they have a good way with their wording on the contract to make it seem like they cover a lot but they don't. I have had other services like American Shield and never had this problem
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Feb. 22nd, 2021
Paul ,
When my air conditioner unit failed a few years ago, they would not cover any repair or replacement of the unit. And when my dishwasher broke, the amount they offered to replace it was only half of what the dishwasher cost. For little and inexpensive things or simple repairs, they are OK, but I don’t think I will ever recoup the cost of the premium.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 18th, 2021
Mary Callahan , PA
They are fast to respond to a claim usually within a few hours. With our last claim, the Tech was at our house and performed the work within 24 hours.
3 years ago
Kena Stein Wayne, NJ
EWSG Pro was timely coming to my appointment on Feb 11th. He came to check out my microwave and was honest and forthright in his evaluation.
I would definitely request him or his company in the future
3 years ago
Charlotte Pottstown, PA
It was ok, but- disappointed with the amount of money they gave us to replace the dishwasher - the check almost covered the installation of the new dishwasher, not all of it; but not the dishwasher - a middle of the road D/W is approximately $700.00 .
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 18th, 2021
Eddie Redman Prescott, AZ
So far it is not looking good. I filed the claim with Choice Warranty on or about the 8th of February. This is the first warranty claim I have ever filed. I received an email on the 11th telling me the repairman would be here tomorrow. He arrived and told me that I had to pay the service today before he looked at the garbage disposal. I psi do the fee, he looked in the unit and went outside to call Choice. He returned to say he was unable to reach your company and that he would return when your company called him back. He said he could do nothing until he heard from you. So, here it is 1:30 on a Friday afternoon with still no garbage disposal. Will he be back today. Who knows. Not a good start on a business relationship.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided authorization to the technician to replace the garbage disposal.
In a recent review of your claim, our records show that we have provided authorization to the technician to replace the garbage disposal.
Feb. 15th, 2021
Arthur Nelson Carlisle, SC
The repair person didn’t fix the problem I was told he had to contact Choice Home Warranty before he could continue. Day for haven’t heard back from the repair person yet
3 years ago
Andrew Mayer Pevely, MO
We have had an issue with our AC and heating system since 8/2020. After making 3 claims, having 4 companies look at the system, having 3 case managers who we could only reach one time after calling over 50 times, and waiting/pushing them for over 5 months, the issue is still not fixed. The first claim we opened, the HVAC company that they sent said the whole system needed replacement. After over 2 weeks of trying to contact them, we finally received word that they will replace a compressor with a non-original/aftermarket part, and that we would foot the bill to adapt it to fit in our system, a cost of over $500. Last I heard(before they said a case manager would be in contact with us soon, then cancelling our claim), they wanted us to pay over $4000 out of pocket for a covered system. We have to call multiple times a day and still don't get any callback or are able to talk to anyone, have waited 5 months and paid multiple service fees, spend over $700 on supplemental heater and window AC units, and it is under 50 degrees in our house right now. This is a terrible company that I beg you to stay away from.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 11th, 2021
Susie Stanley Dothan, AL
My heat pump's fan motor burned out and I couldn't ask for better service than with Choice Home Warranty. You guys are the best! My technician was great, also.
3 years ago
A.W. Waukesha, WI
We just switched Home Warranty companies in December because of the amazing deal that Choice Home Warranty gave us for our townhouse. However, when my tenant's furnace stopped working on the coldest day of the year in Wisconsin, I received ZERO help from CHW. They took my claim, then the next day sent me an email stating that they are not receiving a response from any companies within a timely manner, and that we may call a provider and they will reimburse us. However, the next day (2 days after the original claim was made), there was a note added to the claim stating that this claim was not and WILL NOT BE "dispatched!" Meaning they had ZERO intention of helping me in the first place!
Then the reimbursement was a nightmare. The service provider is supposed to submit the claim, but the link was not working at all! The guy waited with me for an hour while I was on the phone with CHW, and still the issue was not resolved. So how is the service provider supposed to submit a claim FOR ME to CHW when they have no affiliation with CHW whatsoever and the simple online claim submission doesn't even work?! I am lucky that the independent company I called was so patient and willing to work with me, while the people I rely on for these types of emergencies completely let me down. I have not yet received my reimbursement...Let's see if I even do.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 11th, 2021
Jolnt Roman Philadelphia, PA
I am very, very disappointed by the Choice Warranty service. I submitted the claim related to my heating problem on February 1, 2021, and I was scheduled for the repair on February 8, 2021. The temperature was around 28-30F and was very cold in the house. I called few times and asked for the earlier service. Finally, on Saturday, February 8th we could not longer live in the cold house and we called local heating company to repair our heater. We paid $95 for the service. I called CHW and asked for the reimbursement of $50 ( as our deductible for their service is $45) I've been waiting for the call back from the manager to discuss this issue. I am very upset how CHW treated us, elderly people, in the middle of this freezing winter. Im not going to stop your service if my request for the reimbursement is not granted.
Jolanta Roman
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Feb. 11th, 2021
Nancy Salt Lake City, UT
They’re a HUGE SCAM!!! use lame reasons to not cover ANYTHING!! Their technicians disappear and don’t come back after getting their service fee!! Call and call to rectify!!! No help! Wouldn’t cover my AC because it was DIRTY!! Outside in the fall.... dirty!! Of course it’s dirty. But it was the compressor as I found out when I had to lay $$$$$ to replace furnace and AC unit. They wouldn’t even let technicians look at compressor! Next.. plumbing leak... after 5 Plumbers one realized they needed to open wall to fix. The DENIED him permission to open the wall WHERE THE PLUMBING RESIDES !!!! POS COMPANY!!!! Hard sell to sign up for multiple years. Tried to pressure me into 5. I’m mad I fell for 3 years of NOTHING!!! I’d give them ZERO stars if possible. There are lawsuits against them. Including a class action in several states. Did they buy this rating from you??? I will never trust your ratings on anything!!!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Feb. 11th, 2021
Michael Bares Wheaton, IL
So . . Furnace died Thursday morning . Called Home Choice Warranty Thursday morning. 30 degrees outside. Advised me through email that a contractor will email us when one accepts the job. Received an email , and the contractors phone# Thursday evening. 12 degrees outside. I called him to come out that evening. He did, but had to charge me $150. , instead of $65 which was scheduled for Friday. He arrived during a snow storm. Diagnosed the problem. Heat exchanger, inducer, and control panel needed to be replaced. Choice did not pick up any parts. TRANE Replaced the heat exchanger which would of cost me $1500. We didn’t get heat until Saturday afternoon. Cost of the parts, and labor $2050. It was 1 degree outside, and 58 degrees inside. 2 large electric space heaters running for 2 1/2 days. Choice Warranty said I can contest the bill which I did ,and they would get back to me through email with the person who looked over my case. No email, no phone call, no text. We moved into our new house September 4th, and the inspector stated the furnace was 12 years old, and in good condition . Obviously we had bad luck. They wouldn’t even pick up the cost of one part. I’m totally dissatisfied. I called ,and talked to an operator named Mark, who didn’t seem to care of our situation. When they wanted us to join, they were calling us 3 to 4 times a day. DO NOT USE THIS COMPANY! THEY COULD CARE LESS ABOUT US. The only good thing that came out of this, is the Contractor. We will use him for the rest of our lives, if we ever need service. He was awesome .
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Feb. 9th, 2021
Sharon Everett Littleton, CO
Great if you need a repair, but a replacement is a nightmare. If appliance is older, only option is a buy-out offer which is not enough to purchase even the cheapest option to replace the appliance. Am calling Monday to see if they will at least cover the installation of the new appliance I had to purchase. Also, why does it take 30 days to receive the buy-out offer payment? This is NOT what I signed-up for..
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 9th, 2021
