Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Roberta Harris New Orleans, LA

I liked that the service person arrived on time and immediately knew what the problem

2 years ago Edited November 14, 2023

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Mena Urrutia Stuart, FL

Great experience. Very timely. Technician very knowledgeable on time knowledgeable and fast

2 years ago

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Darrell Terry

Never got issues repaired. Guy ordered parts and never returned. Choice Home Warranty is just a scam!! None of the repairmen were professional. DO NOT RECOMMEND DOING BUSINESS WITH CHW!!

2 years ago Edited May 22, 2024

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Tufan Beyatli Flower Mound, TX

Good service. The contractor usually arrives in 2-3 days and equipped to handle the issues.

2 years ago

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kim kline Latonia, KY

Everything went well and explained everything by the company that came in to do the work.

2 years ago

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P. Arenales Aurora, CO

Great service from the heating guys! Very professional and knowledgeable. Thank you, Pat

2 years ago

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Pamela English New Orleans, LA

Technician professional came out earlier than estimated. Completed job in less than 30 minutes.

2 years ago

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David

2 years ago

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Pankaj Mehta Orange, CT

My last claim was not fulfilled and hence the rating. Otherwise the warranty is great and response is prompt.

2 years ago

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Tom Godby Tampa, FL

Great company. Did what they said they would do. In a very short amount of time. Thanks

2 years ago

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Ping Li Woodbridge, VA

Appointment made after the weekend and technician came on time. Good service 👍

2 years ago

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Brett Haendel Columbus, OH

Not only is it hard to understand anyone that answers the phone, there is no sense of urgency to any customers issue. Probably because they are in another country?

2 years ago

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Galan Wortham Richmond, TX

I was not happy with the latest call for service. My stove door is still not fixed and the holiday is quickly approaching.

2 years ago

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Trichter Simpsonville, SC

I like the service people they chose and that they will replace something if it’s not fixable.

2 years ago

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Cheryl Kansas City, MO

We love it so far we had a leaking pipe and they jump right on it to get it fixed.

2 years ago

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Mel Scottsdale, AZ

Terrible customer service awful call-center you have to deal with the people that come to service don't come back and finish the job. Company denies things that obviously should be covered.

2 years ago

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Myra Little River, SC

Quick service, immediate contact and resolution. Service tech was very efficient

2 years ago

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Jose Novi, MI

Ease of claim processing and knowledgeable technical service to address the claim without delay.

2 years ago

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Amar Puranik Bridgewater, NJ

So far it has been great. Seamless claim process and quick response. Much appreciated.

2 years ago

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Bonnie Randolph

Technician arrived on time and solved the problem. Timely response when I submitted the request.

2 years ago

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Mike v Boynton Beach, FL

Mikes check Appliance repair is tops If you have him at your home You’re lucky

2 years ago

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Tony R. Westbrook Sr.

Slow to respond to problem after four days of water leaking. But once the appointment was completed it was all good

2 years ago

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Mary

Every time I've had to call, I get immediate results and I feel like they take care of my problem.

2 years ago

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scott valdez

I've had a couple issues that warranted warranty coverage. 90% of the time there is no issue. A couple times times

2 years ago Edited February 6, 2026

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Danny Mandell TX

Sears Home Services, Technician, James W, did an outstanding job replacing my burners on my whirlpool stovetop.

2 years ago

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Sandy West Chester, OH

I am pleased with the speed and quality of service that I receive from Choice Home Warranty!

2 years ago

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Jay

I have used their services 2 times in the last 6 months. Great service at this point.

2 years ago Edited August 6, 2024

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Dennis Virginia Beach, VA

I was kept in the loop of information. They came through to replace the faulty unit. Thank you

2 years ago

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Anonymous

We've used them and they're very easy to work with. We just moved in and we needed to rekey.

2 years ago

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Philip

They are very timely in getting people to come out and fix whatever we need done.

2 years ago

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Anonymous

I've had them out twice for garage doors, both times for springs. They did a good job and his service was real good.

2 years ago

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Ruben Bamburg Shreveport, LA

The young man came out here, was very knowledgeable, and he stayed with it. He got everything correct.

2 years ago

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Carole

I needed to use my warranty for my water heater and they said that I didn't have permission to purchase it. I had to pay the whole price.

2 years ago

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Juan

My water heater wasn't heating up. They filed the appointment, they came out, they replaced what they needed to replace, and got me back to working.

2 years ago

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Daniel

These people were rude. When I called they were really rude and not helpful at all. We had a home in Northport and they wouldn't cover any part of the air conditioning at all.

2 years ago

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Anonymous

They won't pay for anything after they sent three different technicians for an appliance I needed help with. They denied every claim from their technicians and then once I had it fixed and refiled they would not pay for it.

2 years ago

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Deanna Gadsden, AL

Dishwasher needed to be repaired then ultimately required replacement to which they offered $ 246 as a replacement value.

2 years ago

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Mark Stiffler St Louis, MO

For covered repairs Choice has been quick to respond and get the problem resolved

2 years ago

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Angela Razi Chicago, IL

The repairman arrived at the designated time and the issue was fixed within minutes.

2 years ago

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Christy Weaver Alpharetta, GA

It is nice to have extra coverage on your home that the normal home owners insurance will not cover.

2 years ago

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Tony Young Portland, OR

it took a while, but everything turned out just fine . CHW and my service tech are the best

2 years ago

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Patty H Las Vegas, NV

Really like Justin, the technician from CPR. New part was installed and inoperable. Waiting for new part and status?

2 years ago

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Linda Alvidrez Scottsdale, AZ

CHW has assisted me on several warranty issues. They have been helpful, prompt, and courteous.

2 years ago

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Wayne Charlotte, NC

Excellent service, very processional, very knowledgeable and we are very satisfied!

2 years ago

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Natalie Smith Los Angeles, CA

It's been over a week since I submitted my claim about my heat not working. I still don't know when they will find someone to come out to fix it. This is unacceptable!

2 years ago

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angie visger Nashville, TN

I have never had an issue when I call them. Always on top of it and work done quickly!

2 years ago

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Alba Caorsi North Las Vegas, NV

Excellent service. No problem in filling a claim, and the technician was at home very promptly.

2 years ago

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Christy Blanchard CA

Have had great results! People are professional, experienced, knowledgeable and friendly!

2 years ago Edited November 3, 2023

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Victoria Hunsaker Reynoldsburg, OH

Customer service and communication was very good and the repair was done quickly.

2 years ago

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Barbara Atlanta, GA

speed of response, friendly understanding of problem, courteousness of service provider

2 years ago

Choice Home Warranty Reviews