Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

MarkRusso Caldwell, NJ

They ALWAYS find a way to cheat you out of fair value for an appliance if it truly needs replacing also they make it very difficult to contact claims specialist

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Lynn Watts Yuma, AZ

They got on my problem fast and worked with me. But the businesses that they work with leave a lot to be desired!

3 years ago

check_circle

Verified Customer

star star star star star

Robert Chickowski Mansfield, TX

Great job of servicing my washer including getting repair shop to order new parts

3 years ago

check_circle

Verified Customer

star star star star star

Sherry Simpsonville, SC

I have always been pleased with CHW. They respond to a request in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Lucinda Land O Lakes, FL

Everything was done correctly when I used my warranty with Choice Home Warranty.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Orvin Abbott Tulsa, OK

Filed claim and it would have taken 5 days to get someone to look at the refrigerator- so I bit the bullet and bought one from lowes.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

check_circle

Verified Customer

star star star star star

Jean Romano-clark Pearlington, MS

Always answer their phones and pleasant. Send someone out and resolves the issue

3 years ago

check_circle

Verified Customer

star star star star star

Lisa Braddy Rolla, MO

Customer service was great also the repair guy was very helpful n professional. pful n profe

3 years ago

check_circle

Verified Customer

star star star star star

Willie Hildreth Augusta, GA

I set up a job but I took care of it later. So just setting it up was painless.

3 years ago

check_circle

Verified Customer

star star star star star

Dumas campbell Lubbock, TX

Excellent product with excellent customer service that I received from Choice home warranty

3 years ago

check_circle

Verified Customer

star star star star star

June Stacey Hollis, NY

I had a garbage disposal problem, they fixed it . Also ice maker had to be fixed, had no problems.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dan Weller Manassas, VA

They have people deciding the validity of a claim who have never seen the problem even tho there is photographic evidence to the contrary of their decision!! It's just CRAP!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

check_circle

Verified Customer

star star star star star

Ilene Borgman Riverdale, GA

Technician was promp, considerate, cleaned up and repair completed satisfactory.

3 years ago

check_circle

Verified Customer

star star star star star

Rehan Shakoor Spring, TX

Prompt response and easy to track technician. Online submission of claim is very easy.

3 years ago

check_circle

Verified Customer

star star star star star

Ms Cheryle K. K. Epling Orange Park, FL

Very pleased with reaction time. Issue fixed in a timely and professional manner.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gerald Isamu Sakai Riverdale, GA

Would not authorize what I felt were valid claims. Only seem to approve claims relating to appliance serviced by Sears, which I ironically left and selected CHW.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

check_circle

Verified Customer

star star star star star

Patricia B Wilson Mesquite, NV

Called about my Refrigerator having problems; help came, nice man and my refrigerator was fixed!

3 years ago

check_circle

Verified Customer

star star star star star

Linda Bromley McDonough, GA

The service tech who came out has always been knowledgeable and professional. ways

3 years ago

check_circle

Verified Customer

star star star star star

Diane Columbus, MS

They were very responsive to my issue. I have nothing else to say, used them once.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Muriel minter Medford, MA

It took over 2 months for someone to show up to fix my ceiling fan. I was scheduled and no one showed up. That was my time wasted.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

check_circle

Verified Customer

star star star star star

Javier Ramirez Mc Cordsville, IN

The service is great the price is good and the technician was excellent got the problem solve

3 years ago

check_circle

Verified Customer

star star star star star

Kay Dresden Las Vegas, NV

Response time is quick and so far the quality of work being done has been really good.

3 years ago

check_circle

Verified Customer

star star star star star

Beverly Greenville, SC

They quickly send skilled workers. I also feel safe with the folks they send to my home.

3 years ago

check_circle

Verified Customer

star star star star star

Debra Gurvitz

I found the process easy, as I could handle everything online without needing to contact customer support directly. Recently, I used my countertop ice maker and had a plumbing issue. The recommended plumber arrived on time and resolved the issue efficiently within my schedule. Overall, I was very satisfied with the service provided.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Joanne Swadron Chesterfield, VA

just had microwave repaired...it was fast easy and professional and works great now.

3 years ago

check_circle

Verified Customer

star star star star star_border

Bill Gainesville, GA

I have had 2 warranty calls, and they have responded to both of them and the repairs have been completed.

3 years ago

check_circle

Verified Customer

star star star star star

Charlotte Baucom Clayton, NC

They fixed my A.C. very quickly with no problems. Technicians were very helpful.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Steve Johns Las Vegas, NV

I have figured out that if it is easy you will have the item repaired but if it is to expensive and hard to repair you will find a way to get out of paying the repair.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 3rd, 2022

check_circle

Verified Customer

star star star star star

Shaun T Lopez Bay Shore, NY

Used them 2x and both times excellent service just purchased a home and thank god we had it

3 years ago

check_circle

Verified Customer

star star star star star

Linda Coffin Deland, FL

My issue was resolved in a timely manner, and the tech was very knowledgeable and friendly.

3 years ago

check_circle

Verified Customer

star star star star star

Carole conrady Tulsa, OK

technician called back in a timely manner. Technician was polite, friendly, informative and quick.

3 years ago

check_circle

Verified Customer

star star star star star

Bridget Speidel Boerne, TX

Excellent electrician Dominguez Electric. Punctual and spotted the problem immediately. Thank you

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Susan Frohlich Panama City, FL

Response was quick and the company that came were knowledgeable and helpful will use them again

3 years ago

check_circle

Verified Customer

star star star star star

Anna Riley Union, KY

Great company. Always very helpful & make sure my claims are taking care of right away.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Demario Oliver Hazel Green, AL

They did an awesome job get my claim in and handled my garage was up and running in no time

3 years ago

check_circle

Verified Customer

star star star star star

Gloria Kelly Kansas City, MO

When I ordered service, Choice was on top of things, they sent a very good company right away!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronald Joe Graham Charlotte, NC

They commit to pay for repairs or pay a certain amt toward new appliances if your appliance cannot be fixed. Not at all true. they are good at figuring out a way of not being true to their commitment.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 4th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jayna Houston, TX

Customer is pretty good but when I tried to get my electric for my washroom done, the electrician never came back and I spoke to choice and they kept calling him and it wasn’t resolved. It was kinds useless.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

Kiniko Charlotte, NC

The guy was very proficient and in no time he fixed it. He was professional and efficient.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Virginia Clute, TX

Not very happy. I would recommend them to no one. They refused to fix the dishwasher when it wasn’t heating and the dishes weren’t getting clean. They also refused to fix the microwave. I had to buy a new one.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

Pamela G Kolleas-Hilliard Depoe Bay, OR

Though we live in a less populated area they were able to schedule help quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Cathy Spectrr Saint Louis, MO

I have always been provided excellent and prompt service. My service representative is the best!

3 years ago

check_circle

Verified Customer

star star star star star

Marvin Joel Guthrie Columbia, MD

Mr. C was very thorough in completing the necessary maintenance regarding my kitchen sink.

3 years ago

check_circle

Verified Customer

star star star star star

Neil McGuirk

The first time I used it was to replace an exhaust in the upstairs bathroom. I have also had the garbage disposal replaced. And I had a wire broken in a socket, and that was taken care of expeditiously.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

James F Ward Columbia, SC

Weve had 2 issues so far and they fixed them both with only the $85 service charge each time.

3 years ago

check_circle

Verified Customer

star star star star star

Sailaja Puttagunta Plano, TX

Ease of reaching people .understand the customer needs and provides the services accordingly

3 years ago

check_circle

Verified Customer

star star star star star

Vanessa Camba Las Vegas, NV

Easy to file a claim. Customers service agents are pleasant and easy to talk to.

3 years ago

check_circle

Verified Customer

star star star star star_border

Mia Davis Clayton, NC

Had a few issues with the house and choice sent someone right away. Making appointments are easy and really convenient

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jacqueline Dixon Pittsburgh, PA

Poor response to customer. I am still without furnace heat after a month. My electric bill has doubled. Waiting for a part with very little response from contractor.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Nichole Holden Poplar Grove, IL

They are they when we need them, always kind and courteous and fix any issues promptly

3 years ago

Choice Home Warranty Reviews