Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Stephanie Cooper Asheville, NC

They respond promptly to your calls and problems. Service provoders are promp, professional and caring.

6 years ago

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Cesar

When our water heater went out they just came out and replaced it which was really nice. It's pretty fast.

6 years ago

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Carle

When you call them, they answer the phone and answer your questions. They take care of clients when something's broken.

6 years ago

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Thomas

They are very prompt when they make an appointment and they have excellent people that do the right job.

6 years ago

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Anonymous

The technicians have been real friendly and helpful. You don't cover a lot of things I thought, like I have a second refrigerator and the ice maker went out and it wasn't covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on or website.

Apr. 22nd, 2020

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Mygnon

My washing machine broke and they came evaluated it and fixed it within maybe about a week and a half.

6 years ago

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Alicia

They hardly ever pay for anything so I'm considering not using them anymore. You have to fight with them every single time. They're not in the business of actually serving customers, they're just in the business of collecting money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Chad

They've been quick to respond and taking care of our needs. The technician that came out was friendly and honest.

6 years ago

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Dawn Smith

I think they are great because they respond to your problem in a very timely manner and their representatives are very pleasant.

6 years ago

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Pheonix Rider

CHOICE HOME WARRANTY take your money and have thier "inexperienced technicians" come to your house and tell you one thing about your appliance and CHW puts what they think is wrong with your appliances so it fit their exclusions!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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The Bright Family

They have acted quickly when we have used them & we have been very happy with the techs they associate with.

6 years ago

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Kathy

They got the problem fixed asap with a good plumber who did a very good job and he cleaned up his mess

6 years ago

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Bass

They were efficient and sent a very knowledgeable repairman. Saved my furnace downtime in the middle of winter.

6 years ago

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Angi Hill

It is a nice feature to have, but they only replace items with inferior products. You will not get the same or like item installed. It will be inferior and you will have to pay to have your like item returned.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Nicholas Elrod

Great, prompt service. I have been able to get in contact with them at all hours. Great value when buying a home.

6 years ago

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Pedro Duarte

Always on time and fixing quick, they do it right and help with information needed, always good attitude

6 years ago

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Syed Nawab

They are very prompt in attending the complaints in short period of time comparatively to others warranty company

6 years ago

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Tami Geske

Easy to report issues, contact quick. Only pay the copay and nothing more. Only thing is copay could be a little less

6 years ago

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Brenda

I got an instant response. Probably within an hour I had somebody signed up to come out to my house. It was wonderful.

6 years ago

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Joe Orange, TX

On my clothes dryer, I called them out six different times and it was never fixed so I had to replace the machine and they would not replace it as their warranty indicated when I bought it, when I bought the warranty. They don't follow up on their customer service. The people they are contracted with are not confident. It's not a reliable company.

6 years ago

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Cynthia Houston, TX

Service is good. Good response time. I called them and they sent somebody out and the people did a good job.

6 years ago

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Robert Charlotte, NC

They are a great company, respond well. Whatever you require, their customer service go ahead and take care of it.

6 years ago

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Anonymous

They responded quickly. My technician was knowledgeable and my disposal was quickly ordered and replaced.

6 years ago

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Silas West Columbia, SC

Great customer service. The guy that came out here to fix my dryer was very professional and polite.

6 years ago

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Barbra

Customer support is prompt. When you file a claim they immediately give you a response. One time I wanted to use my warranty and it was not satisfactory to me at all. Choice Home Warranty claim that the item was not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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J Leesville, SC

It is difficult to reach the case mgr. and most times it is hard to communicate with them because they have thick foreign accents. Very discouraging! CHW looks for every excuse not to cover a claim, whether it is legitimate or not. The way I feel about this service I will not be renewing.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 17th, 2020

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Robert Apopka, FL

The last time I used it they came out and fixed it. They have somebody coming out here and they do the job well.

6 years ago

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Bernie

The time when my air conditionign broke they took care of that in a timely manner. They always took care of everything when I had a problem.

6 years ago

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Michael

I've had a few things break. I called very prompt. I got a text back when they'll be arriving. It's always within twenty-four hours.

6 years ago

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Jerry Irena

I claimed on my air conditioner and it was fixed right away. Customer service is very attentive and follow through.

6 years ago

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Anonymous Abilene, TX

This last time I had a bit of trouble getting things done. I had to talk to three different people before they went to come out and fix it.

6 years ago

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Emily Ball, LA

My air condition and would not come and so I had to call on and they said on the next day and he fixed it.

6 years ago

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Kimberly Sherwood, AR

I like that when I put in a request for survice they're usually pretty good about getting on it within twenty-four hours.

6 years ago

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Omar Wichita, KS

My line was backed up Friday night and I called them. They told me okay then in the morning and in the morning they called me and said afternoon. And that afternoon they told me not until Tuesday. Prices are good though.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 8th, 2020

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Chul Kim

Just excellent. In many respects, it meets more than I expected..ie-- quick response and effective treatment.

6 years ago

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x

Great professional technician services. Technician came early and completed the repair in short time.

6 years ago

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Suzanne Thoms

Good dispatch to service when needed. The service covers all areas of town and it allows to manage from another city.

6 years ago

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Christine Ferdinandi

From calling in a request for service to service being implemented was incredibly fast and efficient

6 years ago

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Saint L Sanders Dallas, TX

They have always handel all of claims satisfactorly. I have had numerous claims and they always take care of problem.

6 years ago

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JP Cibolo, TX

Very responsive and easy to work with. Opening and tracking work orders via their website is very convenient.

6 years ago

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Carol Simpson

One call to set up service on my time and done right with knowledgeable person. Was also informative

6 years ago

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David

Too many reasons for not covering claims. They do try to help by offering a small amount of money, but they're like the other home warranty programs.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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george

Had 2 plumbing issues in a months time. Called CHW and they took care of the problems in record time.

6 years ago

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Lois E Scharfglass

Very happy with our membership. Claim process was simple, service was great, appliance fixed promptly.

6 years ago

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Junie Kissimmee, FL

So far I haven't had any problems. My garbage disposal wasn't working so they came and fixed it no problem.

6 years ago

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Kevin Wichita, KS

They've always been very dependable. Our dishwasher broke and choice booked a repairman within 2 days.

6 years ago

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Walter

They are quick and easy. My dishwasher wouldn't cycle. When I called them the service guy called me back the same day.

6 years ago

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Wanda

I've had communication issues with them in the past. When my refrigerator stopped working took them three months to get it fixed.

6 years ago

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John

It is really easy to file a claim over the phone. We had a roof leak and somebody came out and fixed the roof leak.

6 years ago

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Tracey

Customer service is on top of their calls. They are good about keeping e informed in a timely manner. My air conditioning was fixed the next day.

6 years ago Edited September 14, 2021

Choice Home Warranty Reviews