Choice Home Warranty Reviews
9.3
Overall Score
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Ryan Kimura Oak Park, IL
We purchased a policy with Choice Home Warranty for our home.
We submitted a claim for repair of a stove top and oven.
The first hassle was finding a technician. Choice was unable to provide a repair technician and, in working with our own techs, we wasted hours of time navigating a sub-par customer experience and poor communication with Choice. 45 days wasted & 5 calls trying to figure out their process. We ultimately found our own technician.
The second hassle was at the request of Choice, we were asking to obtain a second opinion. With two quotes from two different providers in hand, there was always some documentation missing
Finally, on the day of the repair, with the tech standing in my kitchen, we received verbal approval for the claim. We executed the repair and the claim was denied. The appeal to the claim was also denied.
They seem intent on finding every reason to delay, deny or refuse payment. The entire experience has been sub-par, even for an insurance company.
We're pursuing BBB claim and potentially legal action. Stay away from this terrible company
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 9th, 2021
ira b. sie Las Vegas, NV
I’ve had other home warranty companies and by far CHW is the best. I’ve gotten repairs or replacements within 48 hours and there response time is within 24 hours
3 years ago Edited October 18, 2022
Darren Conroy Lead, SD
Lewie gave me excellent customer service and saved me alot of money. As a disabled veteran every dollar counts. Professional job Lewie, I salute you!!!
3 years ago
TONYA L GREEN Greenwood, MS
The technician that came out was very helpful, and could answer all the questions that were asked. He also did a wonderful job on my air condition unit.
GREAT JOB!!!
3 years ago
Carolyn Jefferson Atlanta, GA
Water heater had a crack in it. Choice technician explained it was beyond repairs. Choice Home Warranty did not honor the claim. Did NOT fix or replace the Water heater. I was told the reason the claim was denied because they call it a storage heater, and not a water heater. It is clearly a water heater. I feel as though they are getting a monthly payment for nothing. Very upset.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Feb. 3rd, 2021
Jacquie Fisher Fresno, TX
I was only with your company for 1 month even though I paid upfront for 6 yrs. I cancelled my policy #426150243 today due to your TERRIBLE customer service and my experience with your "case & resolution managers", and also due to the fact that I was denied a technical/plumber's/diagnostic report from my claim #108518862 that I needed for my insurance company in order to process the claim that I filed to fix sheetrock that had to be replaced after the plumber fixed my leak. After several attempts to contact the case manager Miyah S, she never returned a call. I have been on hold for up to an hour, and then hung up on without receiving a call back. I've called, e-mailed, and submitted inquiries through your online system. Anytime I spoke to someone they always said that I have to schedule an appointment with the case manager who wouldn't call back until 2 days later. I never received follow-ups. Miyah sent an e-mail once AFTER resolution manager Ashley S assisted me. Ashley was amazing and was the only person who I ever spoke with who actually assisted me in any way. Your terrible response time killed any positive experience that I thought I had. The contractors were all great, but your company is terrible when dealing with your clients. This was a terribly frustrating experience and I will select another home warranty company. It is VERY clear that you do not appreciate your customers.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We regret losing you as a customer.
We regret losing you as a customer.
Feb. 3rd, 2021
Steve Reina Inverness, FL
They always try hard to get the best contractor to your house but not all contractors are very reliable or honest. We have had our share of good contractors mixed in with some not so good ones
3 years ago
Ken Sierra Vista, AZ
I reported my gas dryer two weeks ago and it still isn’t fixed. Seems like Choice takes the most inexpensive method which delays repairs. This is my second poor experience as I had a pressurized toilet tank leak soon after purchasing Choice and got the run around on my first call. One rep said they didn’t cover corrosion (it was a pin hole leak in plastic) and I had to threaten to cancel my policy to get action. Eventually a recovery specialist sent me a check so I could replace the tank myself! I have no idea when my current dryer issue will be repaired!! The technician recommended replacing the motor on my dryer and that was denied.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 2nd, 2021
Chris Salem, NJ
This was my first time using my warranty and I was pleased with my service tech, he was extremely helpful, polite, kept me posted on his timeline for when he would be arriving .
3 years ago
Emma Cable Fort Worth, TX
I have been a long time customer of Choice Home Warranty and have been very pleased with their service, the contractors have been great and extremely helpful
3 years ago
Everett Hollins ,
I had fears about the cost of this type of service based on the last one I used last year.
but your system made it easy for me to come on board. Now, I am confused as to why am I being asked to fill out papers again.?
3 years ago
Aristine Davis ,
I’m just joining, so I hope my experience with Choice Home Warranty will be a pleasant
Experience. I spoke with Mr Preston, he was very nice and helpful.
Thank you.
Aristine Davis
3 years ago
Vernon Jordan ,
I was happy with my appliance technician but Choice Home Warranty has a long way to go to ever get my business again. I would not recommend them to anyone. I go out of my way to ensure no one I know makes the same mistake. The loop holes for what they don't cover and the quality of some of their vendors is disappointing. Choice Home Warranty in my opinion make great effort to avoid covering anything. Their business model appears to bank on disapproving repairs. The technicians that I have dealt with are frustrated with the "GAME" as well. Got the home warranty with the home purchase but will not renew it. I have paid the service fee in the past to repairmen who could not fix the simplest of problems. Then turned around and hired someone I felt more qualified and the problem was fixed in a few minutes with laughter of what the Choice Home Warranty selected company had told me. Disappointed with the ability to call Choice and talk to decision makers as well. How can you tell me my claim is denied, is not outlined in your literature, a judgement call made by someone I am not allowed to speak to. Simply disappointing.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Feb. 2nd, 2021
Wendy james Ashland, VA
I would give this company a zero if I could. I paid $500 for a year of coverage and when my refrigerator went bad the tech came out said he won’t fix it due to the Freon peeking from the freezer. What I didn’t know is the tech broke the water line to the refrigerator and caused water damage to my floors and kitchen cabinets. I had to put a claim in on my insurance and have major repairs done pay a deductible and still buy a new refrigerator. After refusing to sign a new policy with choice home warranty they tried to charge my bank card without my permission which I had to block. I got on there site on Facebook and left a review of my experience not only did they remove my post they blocked me. I was so angry, then I found a group on Facebook called choice home warranty scam and found out this company is shaming people for millions and doing the same thing to thousands of other people. This company is nothing but a scam all they want is your money and once they have they will never repair anything for you. And if you don’t believe me look on google and you will see no reviews because they don’t want the truth to be told. Also this company is being sued by multiple states in class action suits.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.
Feb. 2nd, 2021
Kameryn McGee Fayetteville, NC
I bought a house and the seller purchased the "Choice Ultimate" policy from Choice Home Warranty. The week we moved in the AC broke, this was the beginning of September in the South, so it was very hot. I called to put in a claim and they sent someone out to look at it. Choice Warranty told me they would have a decision in the next couple days. I have a 2 year old and I asked them what they expected me to do for "the next couple of days" with no AC while I waited for them to make a decision. They just apologized and said they understood my concern (literally the response I received). Needless to say, even though my HVAC should be covered they found a reason not to pay for the repair anyway. Now, several months later I go to file another claim because my garage door won't open. The trick here is that they only cover the motor- nothing else. If the problem is anything other than that, they don't cover it and we still have the pay the deductible just to have them send someone out. Then we have to spend more money to actually have someone come out and fix it.
I thought I was getting a good warranty because of the long list of things they say it covers. The problem with the long list of things they cover is that those things are broken into subsequent categories in which they hardly cover anything. They only cover one or two things pertaining to those larger categories. So basically having the home warranty is pointless and a HUGE WASTE OF MONEY and I am still having to pay for every single thing that has broken in my house that the warranty makes you believe they will cover.
Needless to say, I am disappointed and will never use or recommend someone use them.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jan. 28th, 2021
Robyn Clark ,
I have found most of their service companies rude. On one claim tech came to my home 1-4 and said should have part in 2-3 days. It’s 1-25, and I’m still waiting. I’ve called multiple times and never get an answer. They won’t return my call. I had a claim denied I thought was wrong.
3 years ago
Laurie Dionne Dunedin, FL
Chris was very helpful with understand my issue and helping to create my ticket fo r repair. She was very professional . you should have more people like her answering phones and helping customers.
3 years ago
Michael Pellegrino Tucson, AZ
Choice Warranty is not something I would recommend to anyone. I called to make a service request. I explained the reason for the service call to Warren and after a short discussion Warren advised he had setup the service call to correct the problem. The service call was set for for the next day and I received an email with the details from Choice. The tech came the next day and repaired the problem.
I then received an email from Choice advising me the the service call was not approved. I received a call from the company that repaired the drain and was advised that Choice would not cover the service call and I had to pay them $75.00. I contacted Choice and asked to speak to a manager after I was advised by Maria
that there was nothing she could do and would have to reach out to a manager and I would receive a callback or email in about 24 hours from a manager.
bad service bad service bad service
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 28th, 2021
cheri bell Albuquerque, NM
I have yet to use the service, so can't judge that. However, the salesman I had was awful. I literally sent an email request and received a phone call asking how I'd like to pay. Said I literally just inquired about this and needed to do more research. I'm in sales and understand commission, I get that. Told my rep I needed time to look it over said he was there til 5pm. I intended to call back regardless of my decision. I was called back at 2pm by the same rep wondering what I intended on doing; re: visa, mastercard etc.
I'm disappointed I actually bought this from him now. High pressure. Not good. May cancel this due to this salesman's tactic. He needs a lesson in sales. I may have paid the 1st payment, but may cancel and go with someone or a company that gives me a freaking day to collect my own thoughts.
Poor rating is purely off of the salesman, not the insurance.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jan. 28th, 2021
Roddy hughes Midland, TX
I have been with Choice Warranty for 44 months. Choice Warranty does whatever they can do to avoid covering the cost of repairs. Recently I turned in a claim for my DE filters were in need of repair. When I called them they said they would send a technician out, not sure why they would have a technician out if they do not cover the filter system. After the technician came out he stated that the filters needed to be replaced. Choice warranty stated that the filters had not been maintained via an email and that they were denying the claim. I called them and asked who told them that the filters were not maintained and they stated that the technician had told them that and besides that they do not cover the filter element. I told that person I know for a fact that the technician did not tell them that because he stated that the filters had holes in them doe to normal wear and tear. They then assigned me a case manager for further review.
When speaking to the case manager she also stated that Choice Warranty did not cover the filter element and that the technician stated that there were missing parts. I told her that he did not state that there was missing parts and that he stated that one of the rods that hold the filter system together was not staying in place when you take the filter system apart. The technician recommendation was to replace the entire filter system grid. The case manager stated that she was going to call the technician to verify that there were no missing parts. When she came back on the line she stated that the claim had been denied. I asked her if the technician told her that there was missing parts and she said yes. I said to her he just told you that and she said no that she could not get ahold of them.
Not sure how she moved forward denying the claim when she could not get ahold of the technician. I then asked her what was covered on the filter system if the filter elements are not a covered item. She said only the timer was a covered item. I said, well he’ll mine don’t even have a timer.
STAY CLEAR, BEAWARE AND TELL THEM YOUR NOT INTERESTED.
Look at reviews most home warranty companies are ranked better than Choice Warranty. I wished I had and it would have saved me a lot of frustration.
Roddy Hughes
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 28th, 2021
Dennis Stanek Memphis, TN
CHW covered MOST of my 2 claims. they do have excellent customer service. I had researched the home warranty companies, and CHW ALWAYS comes in at the top. That's why I renewed my coverage with them.
3 years ago
jennifer norman North Olmsted, OH
My first claim and I had to pay hundreds out of pocket for a replacement garage door opener. The unit was replaced with one non-comparable and I had to pay extra for a remote, upcharge $100 to get a battery backup opener like the one that malfunctioned and another $75 for a keypad and $65 so that I could have two garage remotes. I would have been better off going to Home Depot and buying a reputable garage door opener that already included the items I was upcharged for!
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jan. 18th, 2021
Traci P De Soto, MO
Always a great experience with Choice Home Warranty for me!! They’ve always been fast, courteous, excellent in communication. I am very happy with Choice!
3 years ago
Gregory Brant West Memphis, AR
In the past great customer service as I experienced today as well. Straight to the point answering every concern I would have before I even thought of asking.
3 years ago
Rachael Elizabeth Las Vegas, NV
Choice would rather continue to pay an HVAC repair company to continue to come out to my house to replace fuses rather than just replace the box. They say they are not responsible for faulty installation well neither am I. And the fact that they would rather CONTINUE to pay to replace fuses shows they are not a financially savvy company nor do they care about their customers. So far at least they hired a decent HVAC company but Choice itself doesn't care about their customers. D-
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Jan. 18th, 2021
William Lewis Gilbert, AZ
Choice Home Warranty is a first class organization. Every time I have used them, they have responded as I expected. After six (6) years, I just renewed my contract with them.
3 years ago
Curt H Cleveland, TN
After looking into home warranties and talking to CHW, they called me back several times "sweetening" the deal to entice me to purchase their warranty. They went through the contract with me each time and each time I asked them what is and isn't covered. They have a paragraph for each item that is covered for what is covered and what isn't covered. What each of them neglected to tell me is that while they say they will replace your entire piece of equipment if it quits working, their is fine print that states the max payout you can receive is $1500!!! I asked them several times to ensure, especially that my a/c would be covered and was always told, yes, it would totally be replaced. That is a LIE!! When my unit quit working after paying them almost $2500 over several years for my warranty, they played the game of what they could do, then who I had to use, then told me they couldn't get me product so I had to settle for a cash settlement and then gave me on $1500 for a complete AC replacement that cost well over $6000!! I can't believe they are still in business. I was told my management that their salesmen are a little rambunctious. I told him they were liars and he just laughed and I lost a lot of money.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 12th, 2021
Timothy Terry Verona, PA
I went to mak my claim an the customer advisor stated that it would be 89.00 for me to pay the company doing the work. He said my service fees has increased and I should have got an email on the new fees for 2021. We I didn't and I'm not going to pay this much for your service. I'm simply going to move on to a new warranty company with cheaper monthly service fees. We are living in difficult time and ever penny counts I my house hold.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Jan. 12th, 2021
Stuart Bennett ,
Right now i don’t like anything about CHW, every time i submit a claim you always try to find a way of not paying for what is broken. This has happened to me numerous time, just recently with my home A/C compressor, the tech you sent said it was a bad compressor, yet CHW came up with all this other stuff that had nothing to do with why it didn’t work. Just to try to say it wasn’t normal wear and tear.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 12th, 2021
Rachel Zavala ,
I submitted a claim, and got a response right away. They also found a repairman quickly. Still waiting for parts, but great service from Choice Home Warranty.
3 years ago
Julia Intravartolo ,
I've had CHW insurance snce 2017. December 28 2020 I placed a call to get service on my HVAC system. A local heating service company came out and found several problem and recommended my unit be replaced.
CHW denied replacing and even repairing the unit I was insuring. I called to refute their claim and ask for a reevaluation. Bottom line: they want my monthly insurance premiums but do not to provide service or return my calls. I am 80, living alone on social security and would like to be assured i have heat in my home without paying exorbitant ekectric bills becuase my unit is not working properly.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jan. 12th, 2021
Bryan Florio Phoenix, AZ
While your customer service is awesome. You are misleading on your website. Words matter and when you flash words like water heater. People think you cover water heaters....but you don’t. Find some other way of letting folks know you only cover water heater COMPONENTS, without reading the fine print.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jan. 12th, 2021
Enemute Oduaran Columbia, MD
My experience with Choice Home Warranty has been very pleasant since I switched to them. The response to my claim has always being handle expeditiously and professionally.
3 years ago
Jean M Weaver Gadsden, AL
I am still waiting on the review of payment for my microwave!!! I have heard nothing from your company!! Also, a technician sent in a finding on our heating and air and it was denied. Your company does not follow thru with the warranty. I would not recommend your service because it is not professional and does not keep in contact with their customers. Up to this point I would have recommended your business but not now. Very disappointed in my contract with your business!!!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jan. 12th, 2021
Darrell Holloway West Monroe, LA
I did not like the service and will not recommend your company to anyone due to the fact no technician was found to do the work needed. I had to call my own plumber who was not familiar with the inner workings of your warranty policies. I was told my claim was denied due to me not having prior authorization for the repair and the claim was not filled out properly. I feel this was an injustice due to the fact I was inconvenienced and delayed work that was desperately needed in a timely matter and then to have the claim denied due to not wanting to wait any longer. The claim was filed on a Saturday and the work wasn't done til Sunday. This seemed to be another example of taking advantage of a customer due to circumstances beyond their control. I am a Disabled VET and could not wait any longer for repairs to be done and to deny my claim because all the steps were not followed properly because me and the plumbing company I chose was unfamiliar with your process. A good company would try to understand and help, not look for a way to not pay a claim.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jan. 12th, 2021
Agraham Byron Center, MI
If there was a zero star rating for this company, that is what I would select. They lie to you when you buy their warranty and you don’t get to select your own technician. When you have a claim, they send out a technician with no experience or deny the claim if the technician suggests replacement. I had a 40 year old furnace in my house that stopped working for 2 plus weeks with 30 degree temps and choice kept calling out a new tech because they didn’t want to pay for a replacement. They sent out a tech who had no experience and never called me back while he was waiting for a part supposedly to fix it. I cancelled my warranty after that experience and will never again deal with them. Save your money and DO NOT purchase anything from this company
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jan. 12th, 2021
Denise Saunders Randleman, NC
If I could give zero stars I would. This is a scan company. I’ve had to fight for any claim I’ve submitted to be paid, after it’s been received and they always try to add on additional uncovered charges. Claims specialists have perfected the ability to not return calls and if your call get escalated, you will make 10 calls for every 1 from the person handling your claim. Customer service is non-existent, reimbursements take much longer or end up being denied after you pay to have the work done and contractors complain about working for them.
Just don’t sign up or you will regret it.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jan. 12th, 2021
Robyn Young Pittsburgh, PA
I have dealt with 3 different home warranties and this one was the worst one ever. They are so bad that there is a Facebook group dedicated to disliking these people. They cover very few things. I've had situations over holidays when they called a plumber that didn't show up. I was told to get my own and got stuck with a bill. Then there was the time when they told the repairman to fix my hot water tank and the. Called him and told him that it wasn't covered. I got stuck with an unexpected $1600 bill. Check with the better business bureau in your state before deciding to do business with them.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jan. 12th, 2021
Review Source
Cynthia Griffin San Antonio, TX
Microwave broke could not fix case manager said he or she called I finally called and was helped told you only would pay 191$ to replace microwave. I paid 1200$ for 3years and you can pay is 191$ not happy with service from choice
3 years ago Edited October 27, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Oct. 27th, 2021
Skyler Ogden, UT
Basically these guys will screw you with blanket statements any way they can. Even when their wrong and you go through their months long appeals process they will say to you lack of maintenance or pre-existing condition.
Then you will try to sue them and realize your in a binding agreement to go through Arbitration which can cost thousands of dollars which ends up being more than the appliance your trying to get replaced.
These guys are a scam they sucked my $1,200
ANY MATTER IN DISPUTE BETWEEN YOU AND THE COMPANY MAY BE SUBJECT TO ARBITRATION AS AN ALTERNATIVE TO COURT ACTION PURSUANT TO THE RULES OF (THE AMERICAN ARBITRATION ASSOCIATION OR OTHER RECOGNIZED ARBITRATOR), A COPY OF WHICH IS AVAILABLE ON REQUEST FROM THE COMPANY. ANY DECISION REACHED BY ARBITRATION SHALL BE BINDING UPON BOTH YOU AND THE COMPANY. THE ARBITRATION AWARD MAY INCLUDE ATTORNEY'S FEES IF ALLOWED BY STATE LAW AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF PROPER JURISDICTION.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 5th, 2021
sharyn kunkel St. Petersburg, FL
appointment was scheduled in timely manner. Technician arrived within time window and was courteous and professional. Had to order part so job is not complete yet.
3 years ago
Greg Haugabook San Antonio, TX
The Bad Reviews you read about this company are true. I hope anyone seeking homeowners insurance read about his company first. I had Choice when I purchase my home in 2016 until 2019. They would call annually for the renewal. I was still checking rates and prices when I was contacted in 2019 and educated the rep that I like to be an informed shopper and was still checking rates after he made his offers and pitch for the renewal. The rep than asked me to spell informed and you could hear other reps in the background laughing after he asked me to spell it. I disconnected the call and looked up their reviews to find others have had similar experiences with this company. They have a horrible culture there. There are also extensive reviews of them denying claims for their customers. They offer a very competitive rate, but I urge everyone to read the reviews before wasting your money with this company.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jan. 5th, 2021
Emily King ,
We bought a house along with a three year warranty through CHW. Our AC unit went out and every excuse possible was given to us so it wouldn’t be covered. Reaching our case manager was difficult and he was not helpful in resolving our problem. We already relayed this information to several people from CHW but it needs to be public. We have submitted several claims for different appliances and they are rarely covered. Our refrigerator repair was covered but now the repaired part is leaking and the refrigerator needs replaced and CHW says they won’t cover it. Absolutely would not recommend using this service- it has been more an inconvenience than helpful.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jan. 5th, 2021
Devinder Singh Grand Prairie, TX
Online scheduling for appliances repair next moment we get concerned company contact information for repair of appliances . Very quick and good response
3 years ago
Mohsen Kamarei Roselle, IL
Nothing is covered. CHW knows what parts of appliances and other stuff you are looking to cover break more often , they don't cover them at all. The cheap parts are covered because they don't cost much and they pocket most of the money. You are paying for the whole year service plus you still have to pay the service call fees. The cheap parts that are covered, you are paying for it by the money given for the service call. CHW pays nothing. Don't waste your time and money with them. If your systems break down completely, they would not replace them because they are saying it is broken because of certain parts of the unit which is not covered.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jan. 5th, 2021
Sharon kramer Fair Lawn, NJ
This is my first claim, I got a response within 45 min for a broken garage door. I couldn't be more pleased I will update if the fix goes that fast and easy
3 years ago
Leah Wolf Fargo, ND
3 out of 4 times you are never able to find a technician. When I try on my own no companies want to deal with a warranty company. And the reimbursement process is cumbersome and technicians don't want to do all that. I had a refrigerator go out and I was offered $375.00 to replace. Ridiculous, when I complained was told that is the going rate that I should be able to buy a refrigerator for. This was a full size refrigerator. Again ridiculous, they then "offered" me $500.00, as if i had a choice. Cheapest fridge I could find was $1000.00 and that didn't even compare to the one I had. I was told I was given a credit for my next service call. Then when I made my next claim I had to tell them it should be free. Was told it would be taken care of with the technician but of course it wasn't so I had to pay him. I replied that I wanted a check for the amount not another credit since this obviously didn't work. I have not had a response to this as of yet. I put in 3 claims on 12/10. They found 1 technician for 1 issue. He was here on 12/18. The other 2 they sent the normal we can't find anyone...but we'll keep looking but you have the option of calling someone yourself and being reimbursed. I can't find anyone that wants to deal with you. In the meantime I don't believe you are still looking. I have sent a reply asking if anyone is still looking because I can't find anyone.
What good does it do me if I have to find my own service people and then have them do a bunch of paperwork and hope I get reimbursed to have a warranty service. I'd never do it again!
3 years ago
Richard Vreeland Fort Walton Beach, FL
They didn't work with the vendor that sold me the unit under Choice in 2019. They still haven't found a technician and won't process a reimbursement because I didn't know about the reimbursement option until the work was done.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
Jan. 5th, 2021
Bonita L. Thigpen ,
Acceptable response time providing a technician to come out. Reimbursement of replacing equipment should not take too long. Someone may not be able to make a purchase prior to receiving the reimbursement.
3 years ago
Sandra Schmidt Alexandria, VA
The warranty will cover a new part for my completely broken fridge, but the soonest appointment was in 7 days. That’s a long time when your fridge is broken. I’m skeptical of this company having enough business relationships with enough companies for these repair services.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jan. 5th, 2021
