Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Sarah Williamson Greensboro, NC

The service is fast. Customer service made everything easy to get my toilet fixed.

3 years ago

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richard Gnatowsky Riverview, FL

Awesome cust service and company sent had awesome communication and cust service by tech.

3 years ago

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Quentin oropeza Houston, TX

Good response time. Always informed of status on my claim and service provider

3 years ago

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Donna M Turner Finney Richmond, VA

I CALLED ABOUT MY AIR CONDITIONING AND THEY jumped right on it and I was with air in a few day

3 years ago

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Cat Diclaro Beckley, WV

There is a live person on the phone. She was patient, helpful and knowledgeable

3 years ago

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Betty Larson Sioux Falls, SD

prompt, courteous service (it was just a circuit breaker problem which he soon discovered!)

3 years ago

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Edna Frazier Gaithersburg, MD

Very responsive and helpful to resolve my repeated phone regarding my microwave claim.

3 years ago

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Keith A Breedlove Groveland, FL

CHoice connected me with a very competent technician who solved my maintenance problem immediately.

3 years ago

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Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

3 years ago Edited January 10, 2024

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Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

3 years ago

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Yul Grayson, GA

Extremely prompt; truthful advertisement; great process, wonderful customer service

3 years ago

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Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

3 years ago

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Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

3 years ago

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Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

3 years ago

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Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

3 years ago

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Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

3 years ago

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Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

3 years ago

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Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

3 years ago

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Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

3 years ago

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Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

3 years ago

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Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

3 years ago

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Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

3 years ago

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Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

3 years ago

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Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

3 years ago

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Ron Ragon Sedgwick, KS

Did not approve replacement squirrel cage that was warped and out of balance, said it was out of balance due to being dirty - it wasn't? How can a warped squirrel cage be a "regular" maintenance item?!?!

3 years ago

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Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

3 years ago Edited January 10, 2024

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Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

3 years ago

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Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

3 years ago

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JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

3 years ago

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Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

3 years ago

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Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

3 years ago

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Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

3 years ago

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Felicita Feyerabend Rio Rancho, NM

When I called for my refrigerator. They couldn't fix it so the got me another one.

3 years ago

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fran l grossman

fast solutions to my issue- my ac was non fixable and they sent a great person to fix it fast and quick- no waiting for parts either- just a day or two and I was all done

3 years ago Edited January 10, 2024

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SOHN HAMILTON Stafford, VA

Nothing but satisfaction. Fast, responsive, and has satisfied all of my concerns.

3 years ago

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HAROLD E. DENNISON Albuquerque, NM

Claims process has been smooth and easy. Always sends competent repair personnel

3 years ago

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Beverly Johnson Cordova, TN

Good work done with changing of locks. One door the lock was changed but the closure mechanism did not latch.

3 years ago

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Mandell Greene Wilbraham, MA

The warranty program has generally worked as advertised. Had trouble finding a plumber for one service call.

3 years ago

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Lynn watkins Birmingham, AL

I had to pay 85.00 to fix fridge, which was no problem, then called them but to fix again, still not fixed and they want to charge me again.

3 years ago

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Melvin Seiden Grayson, GA

Have waited by my phone for dispute mgrs to call me at the scheduled time.. They never called re oven which is still not working.. Unacceptable e

3 years ago

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Renee Kleinjan Florence, AZ

Sold our home and didn't receive much of a refund as compared to the upfront money I paid and the length of time we had the policy.

3 years ago

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Cheryl Field Dallas, TX

My AC is not working. I notified them on 6/20. They are not coming until next Tuesday. It is extremely hot and the delay in getting my AC working is not acceptable.

3 years ago

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Rhonda Virginia Beach, VA

Wish I could rate an "0". Slow response time, no callback only after having my heating/ac unit fixed by me and choice warranty contractor causing the damage not due to weather or age.

3 years ago

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Daniel Clayborn Kansas City, MO

Both situations that I have had, the system would not approve the correction of my issues. I am still out $250 that was approved to assist me with the payment, however, I still have not received it.

3 years ago

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Verified Customer

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Teresa Valdes Mira Loma, CA

New to the company. However, when I had to call for the first time, I was very satisfied.

3 years ago

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Peggy Hayse Canton, MI

My repairman was very knowledgeable about our air conditioner, and what the problem was.

3 years ago

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Fred Simon Evergreen, CO

Our wall oven could not be repaired and CHW gave us a prorated amount to purchase a new oven

3 years ago

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Dennis Walker Bridgeton, NJ

Emailed a appliance repair needed and within less than 24 hours we had repair man at the house

3 years ago

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Thomas Martineau Tallahassee, FL

I've submitted three claims this year and have been treated fairly on all of them.

3 years ago

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P.A. Gray Munster, IN

I've had only one occasion to need to use the warranty. The service was done in a timely fashion.

3 years ago

Choice Home Warranty Reviews