Choice Home Warranty Reviews
9.3
Overall Score
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Loretta Stevens New York, NY
CHW is a very efficient service from the first phone call to put in a claim to dispatch and ultimately the repairs. I am very pleased with the professionalism of the techs.
3 years ago
Review Source
Kirschlan Blanchard
Alan G., was smooth and knew what he was talking about, and did not hold anything back. He was very exciting and cater to my home needs. Great all around
3 years ago
Review Source
TL Riese Boerne, TX
They have taken care of many issues for me in my rental house.
You can trust the technicians and don't have to worry if they will show up.
Gives me some peace of mind.
3 years ago
Harry Allen Bessemer, AL
First claim was to pump my septic tank. The tech CHW sent didn't have any intention on pumping my tank. The first thing he wanted was the $65, then he told me I would have to pay him an additional $450. I can get the tank pumped for $ 450 without CHW. But now I am out of $65 for nothing. The second claim was for my a/c that stopped working. CHW sent tech ,tech turned in to CHW what it would take to fix it. CHW refused to pay, they said it wasn't normal wear and tear. My system is 18 years old and the normal life is 10 to 20 years. Now I'm out of another $65 for nothing again. I called the claim specialist, she was very rude, kept talking over me. The only reason I was polite was because I was talking to a woman. In my opinion CHW is a rip-off, I feel sorry for the people that have to work for a company that has no morals or integrity. You can't keep doing people wrong and expect things to go right. I wish them well.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jul. 21st, 2021
monte mcalmond Sparks, NV
I called due to a AC problem, received an email that said I would be contacted with in 24 hours. Did not receive any thing from you or a local technician, so I called choice home and was put in queue for the next available person to take my call. Or I could press 2 and choice would return my call. Did not receive a call back so I called again. This time I was told I could contact a local company myself and I elected that choice home do this rather than me. I then received another email that said I would be contacted via email with in 24 hours. I did receive the email with company and appointment for service. The day of the appointment arrived and no one showed up so I called the company and they said they could only take a request for choice home at one per day? I then requested a time they could do the service call and they were very accommodating. They sent a technician out and repaired my AC. I guess the long and short of this is I was very disappointed with choice home warranty. Communication with me was very poor. From the time I requested support to repair was approximately 4 plus weeks.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 21st, 2021
Rozita Asli Wheeling, WV
I am very dissatisfy with your services. It took you more than 2 months to find some one to look at my dish washer and after that the problem is not solved , the dishwasher needs a new pump and you told technician not to do that and the dishwasher will be replaced and you offered me 245.00 dollar to buy a new one. How about you buy me a dishwasher with that price and replace it.
I am so sorry that I switched from my previous home insurance to you. Their services was great and I should never changed to you because you were cheaper , big mistake.
I will never recommend you to anyone. I will change mine as soon as my contract it expires with you.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jul. 21st, 2021
Mike Humenski North Las Vegas, NV
No follow up on claim. No authorization issued as stated. I had to spend two hours on the phone to get the authorization sent. Six days with no hot water. Update: Eight days with no hot water because company sent I repair didnt call or knock just rang the ring doorbell and then left because I was in the backyard for a minute.
3 years ago Edited September 14, 2021
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 21st, 2021
Terrance Morrone Fowlerville, MI
Words can't express how bad my experience was. I called May 18, 2021 requesting service work on 2 items. One a refregerator and the other a dishwasher. Both Samsung purchased 2012. In my opinion this is the company from hell. They first denied the claim on the refrigerator. I followed with an appeal and finally got the part. I installed it to avoid my sitting here at the house hour after hour, day after day waiting for repair.
Second, the dishwasher, finally got fixed july 9, 2021 only because I ordered and paid for my own part which they will not re-imburse me. In my case there were no concerns for the customer, me. Unable to communicate with this company. When ever i called, the person who was never the same would have someone call me back in 24 tos 48 hours. It was always the latter. No regard for the customers time.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 21st, 2021
B kerney Spring Hill, FL
0-but your system wont let people really tell their story. no problem.
I have reached out twice about 2 techs who came out and were very unprofessional did not understand the job at hand and showed up in shorts, a t- shirt with a truck with no company name on it. Came into the house, smelled, and didn't take any hygiene care about spreading germs.I was told by your customer service to find my own tech because no one was available at the time of my order.
After placing my claim I spent over an hour on the phone and communications to make sure the items listed in my claim were the exact items covered on the issues that were causing me problems in the bathroom.
When the tech arrived, they took my money, then tried to write up things and get approved other things that were not covered, therefore, it came back that none of the work was approved.
I have a faucet leaking from below. It is covered. After $$140 later I still do not have the item fixed and Nick the Self Identified Regional Manager out of Fl Lauderdale read his script to serve me, but used no problem solving skills at all. He was at home as I could tell when he hung up. He forget to hangup and my family and I recorded laughter, taunting, like a party background and the word, "there goes another stooge." Really, this is cushy. We can play with ourselves and get paid for it."
And then there was a hang up.
We and other members in the community are putting together evidence to send the Florida Business Commission office and Attorney General Inspector and we are reaching out to social media and we have gotten already 2,000 customers with complaints on your company service. In good faith, they chose your company.
You obviously do not have your customers "Best interest at heart."
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jul. 19th, 2021
Review Source
Tracee Henderson Jonesborough, TN
They suck. Horrible. Months ago my microwave went out. I called tech came out said I needed a new board. CHW said it would be cheaper to get a new microwave. I was only given $191.00 not even enough to cover the total price of a comparable over the range microwave(sYvette said that’s there cost. What’s their cost. They don’t have a warehouse). Yvette also refused to have someone come in and put the new microwave in. She sad that’s at their discretion and they only pay to install HVAC systems. It cost me $125 to get it installed. Found out they have a class action law suit against them for this very reason. They are Scam artists!!
3 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jul. 19th, 2021
Bonnie GOEKE-JOHNSON Madison, WI
After not having a technician respond for a week, I called Choice and was informed no technician had responded to the request for repair of my dishwasher & refrigerator. I requested to speak with supervisor and was told one would call me within 24 hrs. I didn’t receive a supervisor return call, but a technician did call to set appt. Upon diagnosing problem he ordered parts and has yet to call me to set appt to make the repairs.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 19th, 2021
Rainnie Furr New Orleans, LA
They will do everything to decline your claim. I had an 8 year old washer. It burnt up. They will not cover.
I also had a 4 year old commercial refrigerator. They sent someone out and he said it was a maintenance problem.
Neither was solved. I paid $75 each time.
Go with American Home Choice. I had them for 3 years. They had better options!! We had an air conditioner that went out in 2 homes. Much better choice!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage
Choice Home Warranty encourage all of our customers to review their coverage
Jul. 19th, 2021
Marilyn Smith Ashburn, VA
I like the idea of being able to get repairs or replacement, but it isn’t what it appears to be. You have to wait until the item is totally dead before getting replaced. Your company just does the minimal repair using cheaper products, and when it breaks down again before 30 days, when making a claim, the automated system doesn’t tell you that you have to call the last company to come back. Instead, an appointment is set up with a different company and I had to pay the service fee again. I was not pleased with that.
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 19th, 2021
Rakesh Pandey
Worst service, frankly its very-very bad company and waste of money.
In April 2019, i have bought 6 years of home warranty contract from choice home warranty.
My use case about this review - in December 2020, my furnace was stop working so requested the service from choice, an technician visited my house and mentioned following:
1. Technician mentioned Thermostat and High Limit switch are the problem and need replacement.
2. Technician shared the invoice with me as well.
3. Paid the trade call fee to Technician.
4. Choice declined the claim saying that furnace is not cleaned.
5. Appealed the claim to choice with Picture of furnace which was pretty, making a note here that my new furnace was installed in 2018 only.
6. Choice approved the appeal and schedule another technician company to visit my house and was forcing me to pay trade call fee again for same furnace problem to be rechecked.
It was horrible winter in MN during December and choice representatives were keep on making me fool by denying the claim and delaying the furnace repair, finally for the safety of my family decided to go with different company for repair and ended the contract with choice.
Overall summary - Choice home warranty company is the Scam, please do not buy home warranty plan from choice.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jul. 19th, 2021
STEPHEN Hudkins Akron, OH
The technician they sent to me the first time did not show up on time and when I called to find out why they were rude and inconsiderate. It was rescheduled he did come and gave me an evaluation and then they had to schedule a technician to come out a technician was scheduled between 11 and three today and it’s past 3 o’clock still has not showed up when you try to call them they do not answer but rather send you a text he indicated he’s running behind when I ask estimated time of arrival they have not answered. I am highly dissatisfied with the service
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jul. 19th, 2021
Tom M Fort Myers, FL
Reported a claim at 8:15pm and received an appointment email at 5:20 am the next morning. Service tech came, reviewed issue and am awaiting approval for repairs. So far so good. Waiting to see how quickly we get approval before I complete my final evaluation.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.
Jul. 19th, 2021
Vincent Traietti Quincy, MA
The technician was very professional and polite. I was very pleased with the process. I am very happy I have Choice Home Warranty. I would recommend this warranty.
3 years ago
Tina Benitez-Clark Waldorf, MD
I called my garbage disposal in on Sunday and had somebody out st my house early Monday morning. The contractor was very efficient and knowledgeable.
3 years ago
rosemary Ali Sicklerville, NJ
My experience with Choice Home Warranty has been very disappointing. They dont stand by their policy and you will spend your day playing phone tag. I can never reach a supervisor or anyone that can help proceed with my claims. The companies that I have dealt with haven't been reliable in keeping the appointments & some have servicemen that were so unprofessional that they hang up on you. It was to a point that I was assigned a case manager to resolve my claim, which she was unreachable at times & absolutely no help. I would never reccomend this company to anyone. They are happy to take your money until you need to use them.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jul. 14th, 2021
Joseph Webb Indiana, PA
CHW is a home warranty company that can be slicked at some times. My experience with them, while trying to obtain my own contractor or maintenance person to fix an appliance in my house was terrible both times it happened. I never got reimbursed and they found a way out of reimbursing me by saying the appliance team did not contact them first before applying the new part. The appliance company did contact them and it was standing by and waiting for a reply which never came. When I put in the second time to be reimbursed for a different appliance and they didn't reimburse me nor did they contact me with any kind of indications of when they would be reimbursed me, I contacted them 45 days later and they said that it went over the 30 day reimbursement time. Which I don't understand that. It was their fault that they never contacted me to let me know when I was going to be reimbursed after they approved my appliance to be fixed. The representative told me there's nothing she could do about it because that's their policy. I should have contacted them sooner to get my money back. So with these two experiences of never being reimbursed I can't say this is the better company because there's too many loopholes for them to get out of paying for a major product to be repaired or replaced.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jul. 19th, 2021
RHogue Canton, GA
My igniter went out on my gas oven. A day was scheduled for estimate. Two days later the technician returned with the part and the repair was complete in 15 minutes.
3 years ago
Leah Adeniji Chapel Hill, NC
It varies. I had an issue w/my washer, and a technician came right away. However, there was a part needed. The communication was terrible about this and when I called to address with a manager, I never got a callback. as a busy executive, I do not have time to chase people for something I pay for. There needs to be a better system in place.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 19th, 2021
Luke Matalone Atlanta, GA
They found a way to help correct my issue. One problem I'm having is that I still have not received my Lowes gift card in my email for my replacement dishwasher.
3 years ago
Janice Johnson Las Vegas, NV
Great customer service, very helpful at resolving the problem. Quick replies and fast with scheduling. Always follow up to make sure job was completed efficiently .
3 years ago
Dennis Kailua, HI
Excellent presentation, except speaks too rapidly. Also, had me sold, until he tried to push the 3-6 year pay in advance option. If your premium goes up, I’ll go somewhere else.
3 years ago
Pepper Haning
They do not repair or replace as promised. I had them for 1 year for 6 properties. And in thst time I had 3 items that couldn't be repaired. 2 dishwashers and a water heater. Waterheater was denied because they said, with no one looking, there was no pressure regulation value. So I replaced it at my expense. The plumber that replaced it sent me a photo of the pressure regulation valve under the house. I requested reimbursement- decided because they didn't get a chance to come out (again) and look. 2. Un repairable dishwasher #1- denied because wash arm melted and drain cover broken. "Not normal wear and tear" The washer arm is the ONLY MOVING PART!! Dishwasher 2. APPROVED! sent me a lowes gift card for $246. There is no way I could get a replacement for that...and installed??!! That's it. I'm out! And what's more, they kept calling me to renew my contracts and after 2 times explaining-i realized that the left hand didn't know what the right hand was doing. Complete disconnect.
3 years ago Edited September 14, 2021
Christopher Martin Dunlap, TN
The technician was prompt, even early. He called first and was pleasant. He recognized the issue, fixed it and now we have A/C again. Everything was excellent.
3 years ago
Penny White Apex, NC
Fabulous service and on a holiday!
Got my AC unit running cool again.
Technician was prompt, courteous and informed.
Very nice guy👍🏻👍🏻👍🏻👍🏻👍🏻
3 years ago
Maria Hazen Parrish, FL
The explanation and details about what was covered was very clear and comprehensive. The price is reasonable and transferable to a new owner which is a great selling point.
3 years ago
Mark Lane Woodbridge, VA
Reported an HVAC issue online and response was quick (next day). The technician sent to my home was the best ever. Resolved the issue quickly and professionally. Thanks to CHW for sending a top notch tech.
3 years ago
Review Source
David Nicaj Phoenix, AZ
Choice home warranty been an awful company to deal with. They don't follow their own terms and conditions, and simply deny service when needed with no further justification. They don't follow up with the technicians they hire when those technicians stop calling and showing up for the work. They have refused to support their customer when the technicians raise the price for a shared cost to their customer after it was quoted, but before any other visit or repair was started. Once they have you locked in they don't even attempt to support you, their customer. The worst home warranty company I've dealt with, and I've dealt with many. Go with a competitor.
3 years ago Edited January 10, 2024
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Jul. 8th, 2021
A Marquez Mesa, AZ
Very good experience. I qualified for the over 50 discount and the price was excellent. Brett, the representative was always professional and answered all my questions.
3 years ago
scammedbyCHW Spring, TX
Our A/C compressor went out due to "normal wear & tear" per Choice Home Warranty's own selected A/C service company TopAir. Choice Home Warranty then disputed it's own technician's findings, and somehow determined by someone in their office who had never laid eyes on our unit that it "most certainly shorted to ground due to a power surge or electric storm, which was something they were unable to cover". Again questioned the TopAir technician who reiterated to us that there was no indication of short to ground in his report to CHW and that normal wear & tear was the unit's cause of failure. Numerous appeals got us nowhere, as CHW just regurgitated it's initial claim denial. We have since learned that CHW has had over 7000 complaints filed with the BBB for fraudulent business practices. Their customer service managers read their scripts and cite the company line. Use any home warranty company but Choice Home Warranty. They do not deserve a single star.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jul. 8th, 2021
Leslie Buzzell Allston, MA
Initial response with agent was terrific. Since then nothing is happening. With the problem affecting the drive way , because of no action , I am having troub]le parking . The visiting agent informs me that a detailed report has been submitted with a recomendation not to park in the area for safety sake. Now he also claims that he has repeatedly contacted you about the claim, and nothing is being done. I paid for this protection and it should be taken care of!!
3 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jul. 8th, 2021
teresa lopez Laredo, TX
I was extremely happy at the time it took for tech to come to my house. I made my claim at 9:00 am and the tech was at my house by 10:30 am ( on a Saturday).
3 years ago
Tammara Bowers Fort Worth, TX
It's really a mixture, but I have only used twice and u have attended to my needs, but I didn't agree with how the cs treated the technician. It was uncall for. Even if he states what he charges, then you all just explain what u all do and leave it at that. I make the final decision if I accept or not.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jul. 8th, 2021
Ronald Haney Cleburne, TX
Choice Home Warranty acted swiftly to get us a technician to solve our problem. The technician was friendly and knowledgeable and was able to solve our problem.
3 years ago
Barbara Jackson Little Rock, AR
Every time I use my warranty they tell me that it's not covered and that's what I got for to cover things so I need to know what do I need to do to get everything correct I am a 75 year old woman and I don't need surprises when I get paid for something
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jul. 8th, 2021
Ivy Carter Upper Marlboro, MD
My experience thus far has been great. Scheduling an appt has been easy and the reps have been very accommodating when there was an issue with first company.
3 years ago
Dawn Goll Ringgold, GA
Choice Home Warranty is a fraudlet company. Denying claims with made up reasons that have no foundation. Please join me in filing a joint compliant with the Attorney Genereral Office on this company. My email address is advocateservices@gmail.com
7/1/2021 a Choice Home Warranty plummer showed to fix a leaning tub facet. The claim was denied. The plumer then informed me that they deny 99% of his claims. The reason Choice Home Warranty denied they used magic and said rust was causing the leak inside my facet. A seal had gone bad causing a small dripping of water out of the facet. Join me in filing a compliant against this company. if you have been ripped off by Choice Home Warrenty. My eamil is advocateservices@gmail.com
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Jul. 8th, 2021
Cleveland Zackery Anchorage, AK
I had a claim with Choice Home warranty and the claim was filed early in June and we were discussing the claim when my contract expired on June 30. I was told by the dispute department that if I did not sign up for an additional month that my claim would be voided out. I told the person in the dispute office that I was not going to resign so she voided out all info.
I called to discuss the matter because they had charge my credit card an additional month without my permission.
I have never experienced any thing like this.
The amount they owe me is $245 but now they say they owe me nothing.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jul. 5th, 2021
Birdie Fyffe Clarksville, VA
Today I called for the first time to get a quote and buy a home warranty coverage after I did some research and the two people that I spoke with were not only rude but hung up on me. I had paid for the service and the guy was trying to sell me something different and then I had already given him my credit card and he got upset that I said no to the upsell and hung up on me. The worst customer service because the first guy I spoke to Gary h. or something like that was so rude and so unbecoming that I hung up and called to get somebody different and didn’t want to buy a policy from him. I have already paid For the annual service starting July 30 and that’s a shame because I would’ve never made the purchase if the man would’ve continuously talk to me on the phone. Fix your customer service men on the phone.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jul. 5th, 2021
Marian Kush Killeen, TX
No stars!! This was a plan that I purchased when I bought an older home thinking this would provide me a safety net but as with many things that seem too good to be true this too has proven to have been a poor investment as it has not covered ANY of the needed repairs to systems that have failed. My pipes burst - not covered and the plumbers sent out seemed less that qualified. The AC unit that was new but not the blower unit is over 30 years old and failing NOT covered with the lame excuse that rust shows a lack of maintenance on my part. My having purchased the home when this blower unit was already rusted and old and reading the sales pitch saying how costly this repair is and that it is covered is a misrepresentation since despite my appeal it is not. So NO STARS as this service has been a total waste of money. I’m feel ripped off!!
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Jun. 30th, 2021
ELAINE HARMAN Las Vegas, NV
Our tech Richie was awesome. Very thorough and made sure we were happy with the fix before he left. I definitely would want him to fix anything if we need the warranty again.
3 years ago
linda estrella Lakeland, FL
It’s a good warranty but do not like that parts were not included at time of purchase. They are now, However they would not honor or amend my policies which I took for more than three years. They say I have to pay extra. Normal companies will honor the change in policies. So if your policy is a year old keep in mind parts are not included.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
Jun. 30th, 2021
Bailey Taylor
Choice is the fastest and most reliable home warranty I’ve ever used. My claim was processed and appointments were made for me within minutes. Very impressed!
3 years ago
JO-ANNE MCKINNEY Grants Pass, OR
It went as smoothly as it could. I made a claim online and the spoke to a gentleman that was able to get a technician here in five days to fix our A/C , which was wonderful.
3 years ago
J. ONeal San Antonio, TX
Put on your tennis shoes and run as far away as possible from Choice Home Warranty…they are nothing but a SCAM COMPANY! We only wished that we had checked the yelp and Google’s reviews before agreeing to purchased CHW for $1875.00, plus a service call fee: $45.00. Only if we had checked the many 1 stars reviews that they have received from customers who was scammed just as we did, we would’ve seen the hundreds of complains, regarding the same issues that we are having with CHW today.
Our Coverage Total Plan includes: Clothes dryer, Clothes Washer, Refrigerator, AIR CONDITIONING SYSTEM, Heating system, Water Heater, Electrical System, Plumbing System, Plumbing Storage, Built-in Microwave, Oven/Range, Stove, Cooktop, Dishwasher, Garbage Disposal, Ceiling & Exhaust Fans, Ductwork, Garage Door Opener, Whirlpool Bathtub.
Sound like a good deal right! Well during our scheduled air conditioning maintenance, the Tech told us that the coil has a leak and we should get it fix ASAP. We called CHW, they sent out a sub contractor technician who checked the system and straight out told us that CHW wouldn’t pay for the repairs, he claims that he’s having issues with them paying for other claims as ours. He took our $45.00, and said he would call us if, CHW approved the repairs.
Its been days that we are calling and waiting for someone to come out to do the repairs. First, they claimed that they wouldn’t pay for the repairs, because we weren’t servicing our air conditioner as required! We proved to them that we have a contract with Airtron Heating & Air Conditioning and they serviced the unit twice a year, with that info, they change their tone, but continue to refused to pay for the repairs. I asked to speak with a supervisor and was put in contact with Andrew P, he said everything besides agreeing to pay for the repairs…I called again spoke with a Mr. May, explain to him the issues and told him about speaking to Andrew and not having any success with getting CHW to pay for the repair of the air conditioner, I asked if, there was someone in a higher position than Andrew, he said yes, he then put me on hold for about 15 minutes, came back and told me that Andrew was the person who makes the final decision on all warranty coverage.
Bottom-line…do your research, and checkout the one stars reviews…CHW sounds good, they give it to you in written, but if the repairs costs more that a few dollars, they’ll find all excuses not to pay for the claims.
3 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 30th, 2021
Farrah McCubbin Phoenix, AZ
I dislike the way the appointments are set up with contractors; both times I filed a claim in the past few weeks the appointments /claims were either not received by the repair contractor or the time was wrong, Also there should be more specific list of what is covered and not and these contractors should know or be able to find out within minutes once diagnosed rather then having to come back once they find out in 24-48 hours later, this is a major inconvenience to your customers.
3 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 30th, 2021
Aaddia Jones Florissant, MO
He called to advise he may be running a few minutes late but would definitely be here. He arrived in a very timely manner, was extremely polite, and got right to work.
3 years ago
