Choice Home Warranty Reviews

The shut off valve to my ice maker snapped when I tried to turn it off, I called choice homewarranty and they arranged for a plumber to came out, he submitted the claim and of course choice home warranty denied the claim! This of course is the 2nd claim they have denied Is stating due to corrosion on the shut off valve. Is this not why we have home warranty for such things... I asked to speak to a supervisor and had to call multiple times, Finally spoke to a supervisor. She of course said due to corrosion on the shut off valve and it is not covered. I asked her why do I even have home warranty with you people? And her reply was and I quote. "We have paid out a lot more in repairs then you have paid for your policy" I kid you not... This is why they are not paying on claims people... All I hear is excuses!!!

I had a technician call immediately after I left a message with Choice Home Warranty. The technician came out the next morning. That is FANTASTIC service.

I had a good experience with CHW in the past that’s why I continue to use them over other companies…they always have a technician to help out within a day or two…

Do not buy a Choice Home Warranty! I had a warranty on my home for 3 years with them. Had a couple claims with moderate success. But then my AC went out. First, the company they connected me with rescheduled 3x. I finally got fed up as it was in the 80s-90s and my 80 yr old mother in law was staying with us. So, I asked Choice to find a new company. They "did". Only to find out that on the day of the appointment (a week later) that the company they "hired" had never even been contacted by Choice. Nor did they even accept Choice Warranty. So, Choice "hired" a 3rd company. The company was a "small appliance repair" company (think Dishwashers, Microwaves, etc.). They were not an HVAC company. Plus, their Better Business Bureau rating was an F. I told Choice that I was not going to let a contractor like that into my home. So, they "hired" a 4th company. This time I called the company to confirm. Guess what? They too had not heard from Choice and did not accept Choice Warranty. So... finally, I gave up and they said I could hire my own contractor. So, I did. They came out the next day and fixed it. The 3 lb system was low about 1lb of freon. Somewhere there was a tiny leak I guess. The contractor called Choice while here to get approval, but Choice takes 24 hours to approve these. So, I had to pay the contractor $500 to fix it and HOPE that Choice paid me back. Guess What? Choice declined the claim. Their reason: They stated that they don't cover "rust". This is lame, because probably every single metal home equipment has some kind of rust if its many years old in Ohio. Plus, the contractor did not state that rust was the issue. There is no visible rust. And, we did not have the line inspected (choice won't pay for that either and it's $1k to do). Net Net: Choice cost me about a month without AC and countless hours on the phone only to leave me with the bill and not pay the claim. Arbitration: Yep. Tried that. Sent letters, called, emailed. That is a farce. Their "arbitration" is a call with their own approval/denial people. There is no unbiased 3rd party that you sit down with to mediate a fair solution. Finally reported them with the State Attorney General (to no avail). Bonus: They still try to contact me to this day to try to get me to renew: Fat Chance!! In my opinion, Choice is fraudulent at best and a scam at worst. Don't waste your money!

The technician came to my house, evaluated my issues and placed and order for parts. Most of the parts have been delivered, still waiting on 1 more part before technician can come back to repair my washing machine. Sears is taking forever to find the last part. The technician who came seemed to be competent and thorough, I would like him to come back to finish the job.

Choice Home Warranty (CHW) is a waste of money. I was persuaded to buy a warranty plan for $1960 with service call fee of $65. Then, it is absolutely impossible to get anything repaired or replaced if it costs more than the $65 fee. Their technicians come not trying to diagnose/repair anything, but just collecting the $65 fee; and write a "report" for CHW. Then, CHW tries all means to decline any repair or replacement claims. CHW salesman promised that I could cancel the plan if not satisfied and get refunded for the unused premium. But, canceling is OK, refunding impossible. Recently, my water heater is leaking. CHW technician came not trying to find the leaking part, but asking $65 in cash or check. He said he doesn't accept credit card because many people dispute his charge. Then, CHW tries to decline my claim without finding the leaking part to determine whether it is covered or not. Also, be careful with CHW contract which excludes many major parts. So, I paid CHW $1960 premium and $65 call fee for nothing. I am working with Georgia Consumer Protection and a law firm to fight this scam.

Worse home warrant company I have ever used in my home ownership time. I couldn't get help with my questions during the year. So when my millions of calls to renew came in, I told everyone that called that I was not renewing, and I was re- newed anyways, because I ignored an email that they sent. Now the customer service guy thanked me for my payment, cancelled my policy with no refund and wished me a good day. I have contacted my bank and they said that the can help me dispute the charge as long as I prove that I did not agree to re-new. Now I have to work on getting letters/affidavits to fight this. So the only thing amazing about this company is that they try to get away with this kind of poor customer service.

I dislike that I don't get a call to schedule the appointment. Also it's difficult to get the call ahead of when the Tech is coming. The time range even after it has been updated is very off!!

This tech was great. He wore a mask. I'm tired of giving masks. The norm should be to wear it unless the client tells you not to. I have had SO many issues w/ CHW. Starting w/ the 1st plumber sent. He was rude & ignorant. Maybe he's an apprentice? To the dishwasher that took nearly 2.5 months to repair. Asking for a manager to call back.... doesn't happen. Are they above talking to customers? That could explain why customer service reps are rude & don't answer the questions asked. Also, payment should be collected before a service person shows up. Some take checks, some take credit cards & charge you, some take cash. It should be the same payment method across the board & I shouldn't have to pay extra if I use a credit card.

Compressor went out on our French 4 door Samsung fridge and technician sent repair to choice along with pic n choice came back with offer to replace at $734 along with Lowe’s gift card which would take 30 days to arrive for a single door fridge which we don’t have. I told choice that we didn’t have single door fridge and to quote with correct fridge type but the claims rep was rude and refuse to help or answer my ques. I paid $2200 and these types of refrigerators start at $2500. Contract says tht they will pay up to $3k on a claim. I requested Mgr and was told tht I had to schedule a call and would take 6 days for smbdy to call me. In the meantime, I have no fridge, the food went bad and I can’t cook for my family. How am I supposed to feed my kids before school. To quote the wrong fridge type and to be told to wait 6 days for a Mgr to call me is a disgrace. To wait 30 days fora Lowe’s gift card is dead wrong especially when contract says tht they will replace fast. Nobody can go a month or a week without a refrigerator. Who do you think can live and feed your family or go without a refrigerator. This is the lowest if the low and they don’t care. Please research this company before you decide to purchase their warranty. They don’t care about their customers. There’s better companies out there that offer so much more and they care about their customers

Initially Choice seemed like a great deal but in the end you get what you pay for. We had a contractor come out to check on our water heater when it stopped producing hot water. They replaced a part and then two weeks later the water heater burst. When the contractor came back out they admitted fault and expected Choice to cover at least a portion of the repairs. They did not cover any of it. What is the point of a home warranty if it doesn’t cover things they say they cover? On top of that when it came closer to renewal time they kept calling me multiple times per day from different numbers. I have had to block them over and over again. They also emailed and texted me. When I replied to them with my concerns about this harassment and poor treatment they ignore it. They then proceed to keep calling. They also tried to auto renew me without me first approving it. At the time I write this review my warranty has expired and I’m with a different company. But the calls still keep coming. Avoid at all costs!

It’s a new heater furnace from American standard. (. First time I try it and I am mad because it’s brand new and they can’t say no charge because it’s all new I well God bless

Quick on service requests and fixed the problem each time!

I have never in my life wrote a bad review but I feel that I must write one for this to warn people. I had my home warranty with them for over a year. My AC stopped working and I called them and they sent out an expert to come look at it and he said that nothing was wrong with it and that it was just normal wear and tear and he then said they would pay for a new one since they could not fix it. Well he then summitted this to their office and they denied it and said that they think it was water damage that messed it up instead of normal wear and tear like the expert said. They said it doesn't matter what their expert says, the final decision comes to their office. so they could not fix it or replace it and they said I would have to figure it out myself. By the way, I also had multiple experts from other companies come and look at it as well and all of them have stated that there is no water damage to the AC unit. They are truly not treating people right and its very disappointing

The technicians are great. Unfortunately the warranty is pretty worthless as far as ceiling fans are concerned. My living room ceiling fan could not be repaired and needed replacement. The warranty would either provide a strictly base model or $60 towards a purchase of a replacement. Does not sound like a replacement to me.

Just signed up for 1 yr home warranty through Lisa. She did a very professional job explaining the coverage and I felt comfortable with Choice compared to my previous provider.

Ok, so let’s talk about Choice Home Warranty. You know how HR departments are there to protect the company and not the employees? The same goes for home warranty companies. The vendors (service technicians) are there to protect the home warranty company from paying out claims, not repair your failing equipment. From the moment something breaks, you file a claim and then you’re completely shut out of the process as it unfolds. And you’ll hear the two P words a lot from the home warranty company employees: process & policy. Once you make your claim, you’ll likely get an approval email saying everything is covered. They will set up an appointment for a vendor to come out and look at your problem and you’ll pay the $65 (or whatever fee is in your contract). That vendor/service technician will come inspect the faulty equipment/problem and then write a report for the home warranty company that you’ll never be allowed to see, even if you ask, and then the home warranty company will leave you sitting for days while this report filters its way through the approval process. That report will be the basis for overturning the approved claim and you’ll be left with a denial of coverage. (That prior approval message will magically disappear from the claim thread on their website.) Even though the problem might be glaringly obvious, even though you might be able to see it, touch it, take pictures of it, that technician report will state that the problem resides in a component that is explicitly excluded in your contract. At least according to Choice Home Warranty. If you’re able to obtain a copy of the report directly from the service technician, it will be three sentences long and won’t mention anything in the report that the denial will be based on. If you’re unfortunate enough to have the faulty component be something akin to your air conditioning, as was my experience, you’ll be left sitting in the heat for weeks while all of this plays out. The vendor is not directly reachable; you’ll be routed through a call center. They will close the work order without repairing the problem once they submit their report. And at that point, they will deny any subsequent visits until the home warranty company ultimately denies the claim. They’ll then call you with a estimate for the repair to be paid for out of your own pocket. To be clear, this estimate is for a component that is not broken, nor is it the source of the problem. It’s to repair the component that will be the reason for claim denial. At no point in their process, despite how many times you call, leave comments on the claim, ask questions to the home warranty company, will you ever receive any answers or clarifications or be allowed to dispute the technician report. If you choose to leave comments or questions on the claim through their website, understand that the agents will only respond with pre-formatted/canned messages that don’t address anything that you’ll say. The reply will always be exactly this: “Thank you for your email. We apologize for the overall experience. [Insert denial message that was previously emailed to you.]” Per their policy, you have to wait for the claim to be completely denied before they’ll give you access to speak to a manager. At this point you can schedule a 15 minute conversation with an assigned manager to your claim. That manager will know nothing about your claim when you speak to them, as they do not review anything pertaining to your situation prior to the call. And if you speak to Lori J, she will repeatedly talk over you, fail to listen to anything you say, tell you that you are not a qualified technician so you’re unable to dispute the technician report, and inform you that you are bound by their processes. The solution they will provide you is for you to pay out of pocket for an assessment by a certified technician, submit the findings to the home warranty claims department, and wait through the process of being approved or rejected again. Expect this total time investment to come in at around 3 weeks. By this point, you’ll probably either choose to pay to have the broken item repaired yourself or learn to live without it. Which is what this process is designed to do. At no point are any of the employees of the home warranty company going to help you, make any exceptions to their policies (which you’re not allowed to see), or provide you assistance in disputing or correcting the misdiagnosis of your failing equipment. If you ask questions or take exception to anything above, they’ll tell you, “that’s the process” or “that’s our policy.” That’s all they are authorized to say. And there’s nobody above the case manager that you are assigned that you’ll be allowed to speak with. You can’t even change case managers, not that it would do any good. tl;dr - It's a scam.

Very professional service. Service person was on time, courteous and efficient. Job completed in a timely manner and employee provided a pleasant experience.

It was nice to talk to someone that English was their 1st language. Brittany was very helpful and I am so fortunate to get her and I signed up for total home policy.