Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Shenika

It's worth the money. Kiesha, my sales rep was very thorough and professional

11 months ago

check_circle

Verified Customer

star star star star star

Mary Kalil

Efficient service with ability to resolve problems in real time

11 months ago Edited January 13, 2025

check_circle

Verified Customer

star star star star star

Neville Ishack

Very happy with choice warranty . Their communication is very good

11 months ago

check_circle

Verified Customer

star star star star star

Marilyn

Everyone should have a home warranty. I recommend Choice home warranty.

11 months ago Edited January 2, 2025

check_circle

Verified Customer

star star star star star_border

Chuck

Waiting 8 days for AC repair in August in ridiculous. Other issues were reasonable.

11 months ago

check_circle

Verified Customer

star star star star star

Judy “Carol”

They have been very responsive. That is why I left another company.

11 months ago

check_circle

Verified Customer

star star star_border star_border star_border

John

They helped with small things but refused large repairs based on "previously existing" (doubtful in my case) or urgency.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Alma Salas

Take to long to solve a problem and over a month and half to get the certificate for my washer after several calls

11 months ago

check_circle

Verified Customer

star star star star star

Isabella

The specialist was very professional. The customer service is excellent!

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Edward

Last claim have not been finish, the leak was taking care of but the dry wall is not finish. thank you

11 months ago

check_circle

Verified Customer

star star star star star

Syed

I am with Choice from soo many years and never got any problem

11 months ago

check_circle

Verified Customer

star star star star star

Lois

Best response. Knowledgeable technician. On time. Very polite.

11 months ago

check_circle

Verified Customer

star star star star_border star_border

Shareece

I did not have any issues until this last claim. Poor communication and lack of trust with the claims approval process.

11 months ago

check_circle

Verified Customer

star star star star star

Charlie

It has been a breeze to get our washer repaired. Exceeded my expectations.

11 months ago

check_circle

Verified Customer

star star star star star

Wayne

Excellent service, swift response and quick turnaround to resolve my warranty claim.

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Sheryl

So far they have always made sure whatever I needed repaired was taking care of by sending out good companies.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas

Work never completed. Over several weeks and numerous phone calls and emails nothing ever done. I am very sorry I chose to invest in this three year warranty as it is obviously a ripoff.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew

I had 2 claims so far . 1st one was probably 2 plus months ago . Still not resolved.. second one was a furnace claim. Had to call over and over again . 3 weeks later . They sent a tech .. he was great . They suck

1 month ago

star star_border star_border star_border star_border

Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

6 months ago

star star star star star

vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

6 months ago Edited June 5, 2025

star star_border star_border star_border star_border

Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

6 months ago Edited June 18, 2025

star star_border star_border star_border star_border

Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

6 months ago

star star_border star_border star_border star_border

Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

6 months ago

star star star star star

Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

6 months ago

star star star star star

John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

8 months ago

star star star star star_border

James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

8 months ago

star star_border star_border star_border star_border

Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

8 months ago

star star_border star_border star_border star_border

Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

8 months ago

check_circle

Verified Customer

star star star star star

Leon Rosenberg and Matan Gutwaks

Excellent service. Reply from Choice within an hour and service within 1-2 days. Totally worth it.

1 year ago

check_circle

Verified Customer

star star star star star

Darrell

My claims were approved and completed efficiently. It helps save on expenses not expected.

1 year ago

check_circle

Verified Customer

star star star star star

Lola

Love the techs n their professionalism... Hated that there was a mix up with scheduling

1 year ago

check_circle

Verified Customer

star star star star star

Liwei Yan

They did an awesome job. If they could cover the whole expense that would be great.

1 year ago

check_circle

Verified Customer

star star star star star

Gale

responsiveness, good customer service, like the companies that were assigned to my claims.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Fred

Bought to cover specific items unique to country living and have been denied on a few obvious valid claims costing me money in the $1000s of dollars.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Cheryl (Hardy) Dillin

The problem on my fridge claim has not been addressed and no one followed up with me within 48 hours as promised. Based on this experience, I wouldn’t recommend it at all.

1 year ago

check_circle

Verified Customer

star star star star star

John Jones

On my 2nd 5 year contract. I've been very happy overs all. Only had Zone time CHW did not come thru

1 year ago

check_circle

Verified Customer

star star star star star

Sandra Nelson

I like my warranty on all my appliances they do and excellent job thank very much

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Frank

Service was almost non existent. Never kept in touch. Never sent a technician and when I called after two weeks, told to contact my own service provider. Seems that in Rual areas they provide not help.

1 year ago

check_circle

Verified Customer

star star star star star

Jason

So far so good! 2 requests for service and 2 successful repairs. I have zero complaints or concerns

1 year ago

check_circle

Verified Customer

star star star star star

Edwadda

the service work was good everytime. need to be a little bit sooner on finding a service person

1 year ago

check_circle

Verified Customer

star star star star star

Michael

This was best service, a very professional and pleasant service man. I am happy issue was done .

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nina

Waiting over two months for a service technician and canceling appointments multiple times without my input or a phone call. I would never recommend Choice Home Warranty. Terrible customer service!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher Byrd

The claim on my plumbing repairs is going horrible. The plumber is very unprofessional and not responsible. The case managers are not working with me in regards to my claim. Very disappointed in this experience.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alfred

I was happy with first issue which replacement furnace water pump. For the second claim the GE Technician could not duplicate microwave issue so I will have to replace it at my expense ($200).

1 year ago

check_circle

Verified Customer

star star star star star_border

Alex

Over the years I have noticed that it takes longer now to find a qualified technician, so wait times are longer.

1 year ago

check_circle

Verified Customer

star star star star star

Julie

It is a sense of relief having Choice Home. As soon as something happens I will call them.

1 year ago

check_circle

Verified Customer

star star star star star

Kathy

I have only made one claim but was very satisfied with the company and repairman.

1 year ago

check_circle

Verified Customer

star star star star star

Robert

Easy to place a service call. Person who assists with my call is friendly and helpful

1 year ago

check_circle

Verified Customer

star star star star star

Faith Tomlin

I liked the fact that I don't have to search for a repairman. They do it for me.

1 year ago

check_circle

Verified Customer

star star star star star

Zero Box 65

Service was prompt and professional. The service technician took the time to explain everything.

1 year ago

Choice Home Warranty Reviews