Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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John Brazier Hixson, TN

i used the phone service to file claim spoke man in India told him i had a broken spring on my garage door he kept saying garage door opener . I kept correcting him and he filed the claim. The tech came out and filed with CHW claim was denied because springs are not covered. I feel if i had access to an American customer service person they would have understood the problem and explained it was not covered. I have filed an appeal and requested my $65 back . Before this they have been ok on the claims we shall see. Just renewed my contract before this one hope i dont regret it. I want use phone service again.

5 years ago Edited January 10, 2024

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Linda Williams Memphis, TN

Just moved into my home and encountered problems along the way. Choice has responded well to me having to file claims. Sent very competent techs to get the job done who were timely, focus and efficient.

5 years ago

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Stephanie C Zachary, LA

Got more coverage than I thought I could get for a great price! My agent, Larry, was extremely helpful and friendly, answering all my questions. I believe I made the best "CHOICE" with Choice!!!

5 years ago

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Sheldrake Hawkins Hammond, IN

I’m very disappointed Zion came out to fix my dryer he came and didn’t fix my dry my dry was still not drying so I call him to let him know that the dry it still not drying he never responded to my call I left him a message, so I had to feel out another work order and had to pay another 75$ for the second time Thomas Appliance came out and fix the problem in 5 min Zion didn’t turn on the thermostat

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 9th, 2021

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George Clarksville, TN

Well not very happy at the present with company, my furnace quit working and they sent technician out he informed me that my thermostat needed to be replaced but company says that isn’t covered under warranty so what good is a warranty

5 years ago

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Andrea Baker Luverne, AL

So far, I'm a little dissapointed with the customer service after my purchase. I have contacted and been contacted several times today and still do not have a solid, in writing answer to my very simple question. I see in the policy tht I was sent, that the exclusions for water heater include units over 75 gallons. Mine is 80 Gallons. 5 differenent people with 3 different answers leaves me a bit unsure of how well I will be covered or taken care of in a situation where I thought this policy would protect me. Last contact told me he would have the answer he verbally gave me emailed to me in 30 min. It has been 3 hours and too late to call back today. Complete waste of my time, and all I wanna know is if I am coveredor not, and if so, where does it say that, cause based on the verbiage in the contract I was sent, my heater is not covered. This is no bueno for me, as this is a major system in my household, that if something were to happen to, and I was not covered, would be a big out of pocket expense. This is something that should have been explained before selling me the policy. The last answer I got(verbally)after talking to the gentlemean at teh resolution center is that I have teh "golden policy", which i assume means teh total plan, so my water heater is covered, but alas I still do not have that confirmation in writing. Would someone please let me know a solid answer so we can see if there needs to be an alteration made to the policy or not?

5 years ago Edited September 14, 2021

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Jack Davies Houston, TX

I was called to start service however I had an abrupt young guy on the phone that seemed agitated with me asking questions and then rudely hung up once he had my information for the sale he seemed like he was rushing and not focused so that needs to be taken care of immediately when I a customer am spending my hard earned money I expect a little more tact And attention to detail while dealing with me

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 2nd, 2021

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Timoty ORourke Bonita Springs, FL

Amazingly fast response after filing a claim. It wasn't a matter of a couple of hours and I was already hearing from Choice that a company and time for my repair was already completed.

5 years ago

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Helene Stoller Beaufort, SC

We filed a claim 4 garage doors that wouldn't open on Saturday. It is now Tuesday, and we still don't have a contractor assigned. The company suggest that we hire our own contractor to send them a diagnosis, we pay for the procedure to correct the problem, and they will reimburse us. This doesn't sound like the service that I was promised when I signed a contract with Choice Home Warranty.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 28th, 2021

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Judi Anderson St. Petersburg, FL

Neil L was very helpful and thorough in explaining the features and benefits of their Home Warranty program. Choice has an excellent program for protected pricing with extra months at no charge. Very impressive.

5 years ago

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Delroy Anderson Orlando, FL

My experience is very wonderful I have it very professional and caring representative and she explained everything to me and very detail and I am very satisfied thank you Dion I am very satisfied with your help

5 years ago

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Richard J Thellen Knoxville, IA

I got one contact a few months ago. We were dealing with Covid of myself and my wife. I told the caller that when were ready we would contact you. The emails and text messages were annoying. My wife and I have decided do our research over the last few days and based on price, coverage and payment plans, we decided to go with you.

5 years ago

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Ramona collier Valrico, FL

Very easy process to set up I feel secured that my home warranty products will be safely secured for maintaining the life of each product I am so glad to now have the security

5 years ago

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Wanda Reid San Antonio, TX

Robald Lucas offered me a plan I could not refuse! He was very professional and at the same time, very personable. He is the best! Thank you Ronald! I know I will not be disappointed!

5 years ago

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John Akai Chicago, IL

You do respond, but its 3 days to get service. I just had a plumbing leak repaired by a non plumber. The next day we had no hot water, again 3 days. The leak took 2 weeks to get someone then you send me a guy with out tools,so I got to pay double for a simple leak. I would like a response from your company. I do know, your company doesn't care "get someone else" as a response from your people.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 21st, 2021

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Peter J Mullin III Diamondhead, MS

Very efficient and helpful. This was my first experience with Choice Home Warranty and I'm impressed with the service and very satisfied with the work performed by the tehnician.

5 years ago

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Susan Swink Houston, TX

I called in a claim for stoppage. I did not have stoppage at this time. I did however need both valves replaced in my toilets. You approved the technician to install them for me. Thanks.

5 years ago

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Thomas Zaia Saint John, IN

Tony was very helpful in explaining all the features of the program. He had to twice go to his manager to get additional discounts (veteran and over 55). I appreciated the time he held on the phone while I discussed this program with my wife.

5 years ago

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Robert May Saint Augustine, FL

I have been very pleased at the prompt responce to requests for service. the Technicians are very knowlageable . I have had the service or several years and continue to like my contract

5 years ago

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michelle lee Greenville, TX

I was disappointed to learn the policy I have died not cover fixtures but to be told there is a policy that does. The representative who renewed my policy was very short in his tone and did not seem open to additional questions. He did, however, inform me about the upgrade which allowed me to have fixtures covered.

5 years ago

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Alfred Stovall, Jr. Indianapolis, IN

It's our first year using a home warranty company. We had rather low expectations but have been pleasantly surprised. You do received rather abrupt and canned messages if your claim has been denied, though the company's rationale behind the denial is understandable. Still, for those claims that have been approved, we've been quite satisfied.

5 years ago

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J Clark West Monroe, LA

The guys were friendly, but I had to wait nearly all day for the appointment originally set for the morning. They did call to say they would be an hour late which actually turned out to be "hours" later. Fortunately, I had no other appointment for the day. Before they left the trouble was 100% resolved with no other issues.

5 years ago Edited September 14, 2021

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Chintua Alozie-Super Affiliate Zephyrhills, FL

Our initial encounter with CHW was somewhat rocky when we submitted our first claim. Fast forward to our recent claim for a broken pool heater, CHW made the arrangements for service and was able to get our pool heater issue resolved. CHW was quick to respond and service was seemless.

5 years ago

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Salone T Clary Jr. Brandywine, MD

The company provided a quick response, and excellent service. The technician was very knowledgeable and gave all the information we needed to make the best decision for our home.

5 years ago

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George Minneapolis, MN

Contacted choice home warranty today, spoke with a very knowledgeable and helpful gentleman named Jason, purchased a home warranty system that I think will fit my needs very well. George

5 years ago

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Johnny Smalls Pearland, TX

It has been a good idea to have a home warranty. Choice has serviced my needs for years. I am satisfied with my case worker Tia W. She has successfully completed my claim concerns.

5 years ago Edited September 14, 2021

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Agnes Kiely Lehigh Acres, FL

Cannot get through on phone to place a claim. Did online and waited more than a week for a technician to be here to fix the problem. Technician called to get authorization to fix the whole problem and issue I was having he waited here over and hour and half and could get anyone to return his call from Choice to approve the repair. Very unprofessional of Choice not to resolve the issue while I had a technician here.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

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Virginia Williams Maywood, MO

My experience with choice homes was great. I told them my problem and they got somebody coming out to take care of it. I love the one time payment & if they can't fix the problem they will replace what's broken.

5 years ago Edited January 10, 2024

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Rachel Moye Nashville, NC

The men that can out were very nice, but it just took too long to get the part and get back here to repair it. Also when I had to get a new Dryer a few months ago,I went on and got the dryer . Then Choice Warranty sent me a gift card and I could not use the gift card to pay off my bill. I had to wait til I needed things from Lowes to use it and take my money to pay for the dryer. Repairing my Ice maker was done the first time. Very knowledgable man

5 years ago Edited January 10, 2024

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Nick Ducati Bradenton, FL

On time; pleasant and knowledgeable. Didn't try to cause "fake" issue, etc... Jim from TAC appliance repair was awesome! He discovered the problem, fixed it promptly and explained along the way.

5 years ago

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alice Oklahoma City, OK

customer for three years just recently had to make 2 claims refrigerator&drain pipe leak the both times customer service were great,polite &patient.although it took a little time to get some one because of holidays the repair person that came have me assurance the job would be done.thanks choice home warranty Alice

5 years ago

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Anna flores Fox Lake, IL

Can't rate the company since i just purchased the plan. But customer service rep name Ali was very professional and answer all of our question prior to purchase. Thank you Ali

5 years ago

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Rogelio Melbourne, FL

Choice warranty always reacts quickly to my concerns. When calling in a claim I am always treated with utmost courtesy. I would recommend Choice to anybody looking for a good home warranty company.

5 years ago

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Mel Connect ,

The technician from Saving Grace Plumbing was on time, very pleasant and got the job done quickly. JT and his assistant provided some good advise on how to avoid the issue in the future. I would definitely recommend this company.

5 years ago

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Tiffany Locus Elkridge, MD

My experience has been mixed. They are responsive to sending out techs. But, some of the techs are better than others. Some techs have no idea how to do advanced troubleshooting. Other techs are very skilled and know how to define a problem with an appliance. I recommend doing research on the company that they are attempting to send out before you actually allow the tech to come to your home. This prevents you from wasting money on the trade call fee to the tech.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Apr. 8th, 2021

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Jvernose Philadelphia, PA

Up until now I had only given you a one star the service that I received in both my Philadelphia home and Atlantic City home has been poor at best especially in Atlantic City the recent service at my home in Florida through the company KENTEX was absolutely fabulous the technician Mario was in and out got everything done and efficiently keep up the good work with picking companies like this contacts

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jan. 5th, 2021

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Stephanie Schechter Louisville, KY

James P was the rep. I worked with on our new home warranty. He was very personable and answered my questions. Although we had a very bad experience with the home warranty company that was given to us al the closing of our home, I feel confident that if we ever have a need to actually use our Choice Home Warranty things will go a lot better.

5 years ago

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Linda M Eugene, OR

Pretty much everything is painful with Choice home warranty. The only part that works well is submitting a claim on-line. After that you are on your own. After having a number of claims to submit, NOT ONCE did Choice even pretend to find a contractor to come out and attend to my issues. The owner MUST TAKE THE CHANCE of trying to find a contractor that is honest, reliable, available, etc. Once the contractor is on site, the on-line form must be filled out by them, and they are supposed to wait until someone at Choice reviews the record and gets back to them to go ahead with the repair. Sure, it's a great idea to keep an expensive and hard-to-get professional to just hang around your home for hours (or next day) for that response. So, they do the repair and you hope for the best. This last time the declined to process the claim saying there were pictures required. Would have been nice to know before hand!!! The response was that it had been repaired incorrectly before and was declined!!!! It has never been repaired before. Now I have to APPEAL!!! Then, you must wait 2-3 weeks before the claim will be reimbursed (hopefully...). I have used 4 other home warranty companies - ALL were MUCH better than Choice. I do NOT recommend them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Jessica Reno, NV

I have had Choice Home Warranty for about 7 years. They contact the service companies and with in a few days my problem is fixed. The $45. service call is reasonable. Definitely recommend Choice.

5 years ago

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Dave Toledo, OH

So far my experience with choice is not been a very good one. My dryer went out and it took them a week and a half to fix that a simple heating element that should’ve been done in a day. Second my furnace went out on a Saturday and come to find out that all it needed was a new thermostat, but Joyce closes at 5 PM and the technician didn’t arrive until 6:30 PM, which I had to get on my own because they cannot find anyone in the area that could service it. So when it was serviced, they said they contacted the technician, which I verify they never did and they denied the claim. I have a case manager assigned now and then have a phone call with him tomorrow December 20, 2020. If I get satisfaction I’m going to cancel that in three years I just re-up with him. So far my experience of choice is not been the greatest.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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brandon king , SC

Dishwasher went out, service tech was here in two days and said it was not repairable, so choice is covering the cost to replace, reason for 4 stars is the wait time for the check, should be a direct deposit, Luke they take out of my checking ac account every month.

5 years ago

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Cherie Fort Worth, TX

I had a leak under my sink found water all over my floor on Christmas Eve. I thought it was dishwasher or faucet. Plumber found leak in garbage disposal. Replaced the same day. Every thing is great!

5 years ago

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Mitchel Huddleston Middleboro, MA

I have had the privilege of two highly professional heater repairman that have been to my house! Choice is awesome, on two heaters repaired in back to back years! Fully Covered, totally worth the peace of mind!

5 years ago

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Scott Madey Goldsboro, NC

The customer service from Choice could be better. When dealing directly with them they really act like they don't really care or have any want to help. The technician and contractors they do finally send out are very professional and helpful. And I overheard a conversation between technician and Choice. Definitely not professional from the Choice people.

5 years ago Edited January 10, 2024

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Ned Teeny Roswell, GA

The first plumbing company that showed up provided an extremely high price for the repair. After the frustrating and difficult escalating process with Choice, they sent a different plumber. The second plumber (handyman) was very fair, replaced both valves in about an hour once he got the authorization from Choice, and he did it for a reasonable price and I only paid the $60.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Shayla Covington Wichita, KS

Choice Home Warranty has been very helpful, even when something is not covered. We appreciate you guys going the extra mile, especially during this Christmas season. Money is flying out but not so much in, LoL

5 years ago

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Laura Williams Tucson, AZ

Grandson clogged my toilet on saturday, Called Choice Sunday morning, received an appointment shortly thereafter,for monday morning. Plumber arrived on time fixed the problem in 5 mins. Done!!

5 years ago

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janice tartan ,

well, they are a lot like every other warranty company. sometimes they will authorize fixing things, and sometimes not. they werent going to authorize fixing my washing machine. so when i called them about it, and threatened to cancel, then all of a sudden they were all over it. also, i dont always like the companies they deal with, and it seems to take an awful long time to get parts in.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 5th, 2021

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David Bair Humble, TX

It’s all about your contractors. When they know what they are doing and get it done quick, it gives you a sense of security knowing you chose the right warranty company. Thank you Choice Home! David Bair

5 years ago

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Angella Bentley ,

This is such a convenient service that every home owner should have. I like the fact that when I file a claim Home Choice dispatch a reputable company to my home to provide excellent service.

5 years ago

Choice Home Warranty Reviews