Choice Home Warranty Reviews

I called to ask a question, and it was hard to reach a person. Then they kept telling me that they don't cover the heater maintenance, which I knew, I wanted to see if they would suggest one of their vendors to do it. I knew I was going to pay for it

Making a claim was easy, but the time to get the job done took longer than I'd expect. I called the company to get an earlier date because it was almost 6 days after my call to get the AC in burning hot temperature. Kevin, the technician, was fast and thorough. I guess I'll check the notes to figure out what he actually fixed.

My overall experience with the company is always friendly and helpful and the technicians that I receive help from are always professional and helpful Thank you

My claim was addressed the same day as I made the call. The service person they sent was knowledgeable, efficient and courteous. Great service. Thanks

CHW made a claim I had impossible for me to receive approval from them or to receive even a small amount of the money it cost to replace the old, rusted-out leaking water heater. This property has been under Home P. Plans for 10 years. No plumbing person/company CHW sent out would do the job. It is located in a highrise apt. in Florida. The reputable plumbing company that does work in the building ended up installing a new water heater, to code, for the building. CHW WOULD NOT ACCEPT ANY INFORMATION FROM ME OR THE PLUMBING COMPANY. They did not stand behind their contract with me! They are Thieves! They have many cases in court with dissatisfied customers. Wish I had checked them out before I signed up with them for 3 years. When I asked for my money returned they wanted to deeply discount what they would refund to me. Since I am stuck with this terrible company, here I am. I would be surprised if they post my critique.

We are very disappointed that no one got back to us when we put a claim in for our air conditioning being out for a week! We had to call a local company who CHOICE could’ve contacted but didn’t. We finally got a call on the 6th day and they still couldn’t get anyone out for a few more days. We had to buy window units for the bedroom just to sleep at tonight since the temperature in the house was in the 90’s. We paid a lot of money for this warranty. The company we called charged $150 service fee and CHOICE said they’d only pay $65 because thats what we would've paid if they sent some one out. It’s NOT our fault that COICE didn’t get anyone to come out. There were plenty of HVAC companies available! CHOICE dropped the ball and we want to full refund of what we have to put out for this repair!

The tech that were sent were knowledgeable, professional, on time and communicated well with me. Letting me know what the problem was and how to avoid having it reoccur.

It's important to have a home warranty and if not for the customer service agents at Choice I'd go elsewhere. They are knowledgable, supportive and so attentttive to customers needs.

I would like to share my latest exchange with CHW because it summarizes the breadth and degree of difficulties one should expect with this company. Read below. Dearest CHW: The following are the principal reasons I am declining your offer of a Lowe's Gift Certificate in lieu of repairing my $10,500 Viking Double Oven. (1) The last repair technician sent by CHW submitted a bid of approximately $1,500 to repair my Viking Double Oven. Why will you not allow this repair (which satisfies the contract and which I, your "Valued Customer," really want) in lieu of a $1,549 Lowe's Gift Certificate that I can't use? (2) It is not possible to find a multifunction double wall oven at any store for anything close to $1,549. Hence, what precise methodology did you employ to determine $1,549 is the appropriate supportable replacement cost for my double oven? Further, how did CHW arrive at the pinpoint precision of your original offer of $1,081? Why not $1,080? Why not $81? (3) CHW's valuation appears closer to the cost of two countertop toaster ovens instead of two multi-function built-in wall ovens. If you disagree, kindly reverse your decision to withhold the supporting documentation for how CHW arrived at a replacement cost of $1,549? (4) Your frequent “Great News” notices to me announcing that I am now “eligible” for the incredible, seemingly bountiful “Replacement Offer” is a complete sham. It is presented as if I am the lucky recipient of an appliance cash replacement so that I can shop around and purchase any brand of double oven I want. The obvious sham is that neither CHW’s original, lucky “Great News” offer of $1,081 (which I rejected), nor CHW’s second “Great News” higher offer of $1,549 (also rejected), bear any relation to the cost of a new double oven. (5) The last bona fide repair bid of $1,500 from CHW's own technician is substantially under CHW's maximum contract repair limit of $3,000. Why then is CHW unilaterally refusing to make this repair, especially when you heavily advertise that you will pay up to $3,000 per appliance regardless of the age of the appliance? (6) Your Case Manager told me CHW believed repair of my 12-year-old Viking Double Oven was not cost-effective. Cost-effective for whom? My cost to replace in kind will be in excess of $10,000 while your cost to repair is $1,500. (7) The nominal age of my oven may be 12 years old, however, I purchased this Viking Double Oven "brand new" when it was already four (4) years old and still unused in its original box. This means you would be repairing an eight-year-old double oven with an expected life expectancy of twenty years. Most any businessperson would agree this is highly cost-effective. (8) There comes a point at which any decent company operating in good faith will acknowledge the harm done to its customer when making its decisions. By this I mean that since I filed my oven claim, CHW has had seven and one-half months, or 229 days, to repair my double oven, while I remain severely inconvenienced without a properly functioning oven. Furthermore, the inordinate delay in repairs has caused even more operating problems with the two ovens. (9) In these 229 days, CHW has sent multiple repair technicians from its own approved repair network of companies. I can no longer access some of these company records and names, but the companies I remember CHW commissioned included: Cascade Home Appliance Repair, Brent Services, All Appliance Repair, Any Odd Jobs, A & E Factory Service, HVAC and Appliance Repair Guys, Brents Appliance Repair, Sear’s Appliance Repair/ Appliance Repair Technicians, Management Maintenance Services, Northwest Appliance Repair, and finally, JAS Appliance Service. None of these multiple bids from its own network repair technicians were acceptable to CHW. The last one, JAS Appliance Service, is the one whose repair bid of about $1,500, which you likewise rejected. I know neither the repair quotes from the other companies nor the reasons you rejected their bids. However, I am aghast at how many companies CHW believes it should be permitted to send to my house, schedule their repair visits over seven and one-half months (or perhaps longer because we are not done yet), disrupt my life to meet them at odd hours (they arrived as early as 7 am and as late as 9 pm) with this cavalcade of repairmen, pay each company $65 at a cost in excess of $500 for a single repair, refuse to reimburse me the payments above the contractual $65 requirement, uphold CHW’s Corporate Position that any and all refunds are my responsibility to recover from its repairmen, seriously impair my ability to cook and entertain over the major holidays and beyond, reject off-hand every single one of CHW’s own authorized repair bids without explanation, and in the end, simply decide to offer me a gift certificate? (10) This is the least important argument, but I will mention it anyway because it is true. The valuation on this house is well over $2M but probably closer to $3M. Surely even you should understand that it is undercuts the value of any house to put cheap, albeit non-existent, below market replacement appliances in place of the originally purchased expensive appliances, even if someone could find such an appliance as inexpensively as CHW’s bald assertion. In sum, your non-supportable offer will force me to purchase another high-end, double oven appliance at a cost in the $10,000 range if I am to preserve the valuation of my property. (11) CHW’s proffered Lowe’s gift certificate cannot purchase a replacement double oven which is what I need. CHW ‘s sole reason for rejection is it’s “non-cost-effective repair.” If CHW is correct, then my only alternative is that I must incur the “more cost-effective” replacement alternative. Why isn’t CHW warranty offering me its $3,000 contract amount? (12) A Lowe’s $1,549 gift certificate cannot purchase a double oven, which is what I need. Rather, its value to me could only be used over a few years’ time to buy “little things,” e.g., lightbulbs, trash bags, paper towels, etc., all of which dilute the value of the certificate. (13) Most important of all is the clear pattern of CHW’s multiple delays, denials, requests for new pictures of the appliance, demands for multiple diagnoses from the same vendor (which cheats the vendor because they must return again without pay for the extra work), insisting the customer spend inordinate amounts of time spent to make calls, answer notices, file written “appeals,” and wait around for CHW to respond. The frustration caused by CHW’s processes effectively causes me, your Valued Customer, to pay for the repairs directly and without reimbursement. I have already done this with several other claims I could have filed with CHW but decided not knowing the expected sad outcome. For the reasons outlined above, will you kindly review your last offer with senior management and contact me with CHW’s final decision. P.S. Yes, CHW is truly amazing!

Problem has not been addressed and second survey has been requested. Please assign a vendor address the problem, fix the issue and then I can give a fairly respond to survey. I am very unhappy with the current approach. Thanks, please advise when the issue will be addressed.

About July 18th 2023 my dishwasher quit working. A service man came out and said the control panel and latch needed fixing. The next scheduled service was scheduled for Aug 10. Seemed like a long time but I thought OK. The day before they texted that they didn't have parts and they would let me know but did not provide any other information. I have heard nothing from sears home service since then. I have called your repair line at least 5 times and each time they tell me they have emailed Sears and I should hear back within 24 to 48 hours. I heard that again this morning. I don't believe it. I have tried to call Sears and they find no record of my phone number. Is there anybody in your company who cares enough to contact me about this. I am waiting impatient. Jim robins

I notified you guy’s on Tuesday and Didn’t hear back from you until Friday. . Then because I’ve used up to my limit I had to pay more then what I expected, Choice Home Warranty didn’t even call and explain that to me until more then 24hrs later.

Absolutely HORRIBLE experience trying to work with this company. My pool pump went out, so they had someone come out to diagnose the problem. It took them 10 before they could get here. They then reported to Choice the motor bearings were going out. 5 days later the pool company called me to say they had a problem with Choice because the Choice representative kept wanting additional information and cost breakdowns; that conversation (between the pool company & Choice) ended with the Choice representative hanging up & reassigning the claim to another pool company. I made the mistake of asking them to please try to work with the pool company they had sent out in an effort to expedite the claim. They assured me they would & another week goes by before I get a Denial email stating that the bearings are a pre-existing condition and they won't cover the claim. The worst part is that Choice assigned me "my own" case manager to help resolve the issue. The case manager, Chantel M was the least helpful person I dealt with at Choice. Period. She was rude, would not let me speak. The only thing she did was re-read the denial letter & said my only other recourse was to contact the legal department but that she could not help me do that at all. She would not allow me to speak to a supervisor. My pool pump went out 6 weeks after I purchased my policy - the policy has a 30 day waiting period before it covers anything. But they are claiming that bearings take a long time to wear out, therefore, this is a pre-existing condition. What a bunch of malarky! I do not recommend this company; they are every bit as bad as other home warranty companies you about. And assigning a case manager with zero customer service skills just confirms what a poorly run company it is!

Very easy to sign up. The page I started on there was a discount to claim. It was $50 off and 1 month free. I tried it several times and it just went to a blank page. That was disappointing. Then when I tried to download the warranty information it also went to a blank page that i couldn't get. Not amazing!

Thay paid way less than replacement value. They reimbursed less than what I paid for the washing machine 24 years ago, They reimbursed with a lowes gift card, so my choices were limited. I couldn't get the matching pair to my dryer And. Then it takes them 30 days to send the gift card to me. Now I'm washing my family of 6's clothes at a laundromat. So the reimbursement money is going to the laundromat. I've only made 3 small claims with them over many years and everytime it's a fight to get any cooperation or fare settlement. I can't cancel them quick enough! Buyer's beware. And I'll bet this review will never show up on their page. When I contacted their customer service, they acted annoyed at my concerns, and told me "well that's the way it is"

I’ve had two simple claims and I’ve decided to start looking for a new home warranty company. Customer service is deplorable. It took over a week to find an AC tech. I was told I would probably need to find my own AC service but Choice would only refund me their rediculously reduced rate. The second claim was a water leak in the wall and was told once again it would be a week before they could get anyone to come out. I switched from AHS because of their lower rate but you clearly get what you pay for. Unless you want to wait weeks for service and deal with customer service reps that can only read a script, do yourself a favor and look elsewhere.

Choice Warranty came through for me during an emergency situation. Within a few hours the technical support person was at my house. I was truly impressed

The people were very friendly and eager to meet my needs. The workers they sent did excellent work. I’m really glad that I have Choice Home Warranty.

Wee were lied to by the salesperson on the warranty, we were given the run around by the claim adjuster. Choice sent the repair man out and he said the board needed to be changed for 500.00. Choice said they want to give us money to get a new oven. They were giving us 300.00 for a 2500.00 oven. We said no. They sent another service man out and Choice APPROVED the replacing of the board for 500.00. The third service man came out and did not have the board and asked what is wrong with the oven. So he called Choice and then they called me and said they would give us 800.00 for the 2500.00 oven. I said we have been waiting over a month to get our oven repaired. So they sent me a refund on our warranty less the length we had it. The company lies through their process. We were strung along for over a month on the repair and you had to fight with them. This is not a good company and I would not recommend them to anyone.When we signed up they said we would get full replacement cost if they could not fix the item. This is not true. We should have been given all of our money back but they kept some and deducted 50.00 for a processing fee. STAY AWAY from Choice

everything went fine. I was expecting communication at the start of the process. IE em or phone call or text about my provider. BUT second day it all went well. Provider called, they came and repaired my unit.

Isaiah was on time and he diagnosed the problem with my oven quickly. He had to order the fan for him to replace. He was courteous and professional.

The technician was efficient. I had a problem with my refrigerator and the appointment time was almost 48 hours after I left my information. Therefore, I lost quite a bit of food because of this.

They knew what they were doing and had the part in their van for a 1 stop fix. Negative, they didn't inform me when they were coming but it worked out.

When appliances need to be replaced, Choice home warranty does not pay enough to replace them. It took about 3 weeks to find a plumber for me so it is of no use in an emergency. And the plumbers could only fix one of the two problems on my claim because only one problem was given to them.

The service tech CHW sent to my home was courteous, helpful and professional. In no way is my opinion of CHW a reflection of him or his work. Choice Home Warranty is FRAUDULENT. They will 100% pull a "bait and switch" routine on you after selling you a policy the second you file a claim. They denied my claim stating our issue was a result of "misuse, abuse, neglect or physical damage" which is not only 100% false, but also 100% opposite of what the service technician reported to them in his diagnostic analysis (I have screeshots of the report he sent to CHW which state "Cause: Normal wear and tear). I would not only NEVER recommend this FRAUDULENT AND THIEVING COMPANY to anyone I know, but will also be reporting them to every bureau and consumer affair service I can reach. HORRIBLE COMPANY.

Techs were courteous but disappointed as i asked to have them select a more energy efficient unit knowing I would pay more but they came with the standard approved base model. Also wanted $150 for new Pan which i purchased at Lowes for $25

I do not recommend. We have had several occasions that we have had to call someone out for the same issue and they have found them as separate claims and when I went to cancel because they were not able to fix the problem the first time they told me I could not cancel because I had too many claims. I ended up paying a lot of money out of pocket for the exact same thing that the first technician should’ve done the first time they were out. The customer service is absolutely terrible. When you have a question they recite a scripted line over and over to you and never really answer your question.

Wait time to file a claim was longer than expected. I'm glad I switched to my cell phone, and the automated claim service recognized the phone and took my information. It would have been nice to speak to representative, especially on my first claim call ever. Thank you.

On paper the plan is great. What I was sold and what I got were two different things. My first claim on a washer leaking was months in resolving. Then a leaking faucet was a debacle. I am afraid the jury is still out for me on the program. Just this week they were unable to find a tech to service my refrigerator so I opted for the reimbursement option. Not as smooth and care free as I was led to believe.

Dislikes: Never being able to talk with a live person. Schedule a complete day off for service. repair window of days and hours... Repair window of 7:00am - 5:00pm is BS Tech left old parts and didn't really clean-up after himself Hard to understand the tech. Pay $85 additional for the repair Pros: The dryer works again.

My current approved claim #202767219 covers my plumbing system with a water leak from and we believe my water pipe is in my walls. On June 26, 2023, I spoke to one of your claim specialists name Sergio and my request was denied to also assign a contractor to repair my dry wall after the plumber has completed his repairs. This would speed up the completion of my repairs. Sergio stated I would need to file a dry wall claim after the plumber has completed his repairs. Since I am covered for this claim, why is everything done seperately. It appears that I am being abused. Please let me know the outcome of your review.

The Tech was great. He called before he arrived to let me know when he would be here and he was close to the time he gave. He was a gentleman and very friendly. Explained all he did.

Terrible communication paths and Choice Home Warranty seem to work overtime to make sure they do not pay a claim. The lack of ability to speak to someone without an ordeal is ridiculous. Apparently, the people that are managers or CSR's have reached the status of the White house because I think I could probably get someone on the phone at the WH before I could with CHW. The tech that came out was fantastic, professional and did a great job! I just dont like the way I have been handled by CHW this year.

Not happy that garage door repair bill was $784. All the components are part of the opening system and should be covered as such. Tech was great, coverage was not and price was high. I'm disappointed with the warranty coverage.