Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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MARCIA Fernandez North Las Vegas, NV

Quick claim response. Friendly and professional service. Fixed issue the first time with no issues.

3 years ago

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Dusty Carnley Crestview, FL

Choice Home Warranty has poor follow-through skills. They rarely return phone calls if at all. They also will give you instructions on how to take care of your repair through the reimbursement process however will refuse to reimburse you. Employees seem to read out of a book and are not able to freely speak or provide information.

3 years ago

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Nielson Chapman Florissant, MO

Ususally Choice is good. However, I was approved to have my furnace fixed for $850.00. Then the cost was bumped up to $2000.00. When I called to get an explanation as to why it changed. No one would help me.

3 years ago

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Anonymous Lancaster, PA

I think the company need to do a little bit of work to get faster. Some technicians are great, others don't care about the customer.

3 years ago

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Anonymous Weston, FL

I used it a few times already. Most of them were good, just once I had an issue with the provider. But other than that, it was always fine.

3 years ago

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Lolita Staten Island, NY

My microwave broke, and they came, I have to admit, they did come quickly, assessed the problem and fixed it.

3 years ago

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Richard/Ann Cincinnati, OH

I had a furnace issue. They called the furnace person out. They came over and fixed it and that went pretty well. The customer service is difficult to understand.

3 years ago

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Joe Hilton Head Island, SC

I tried to get 2 air conditioners with heat pumps that had quit and they were old units and Choice refused to pay for them, said it was corrosion. It was not covered by the policy and I didn't collect a nickel on it. Cost me $12,000 out of pocket.

3 years ago

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Kelly Lancaster, SC

They actually covered the visit. My last company denied both times, once when the tech obviously lied.

3 years ago

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Georgia Roberts Cedar Creek, TX

Great service, friendly, knowledgeable staff and service technicians. Prompt and clear communication!

3 years ago

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Vicky R Weber Pensacola, FL

I call for my service on my AC unit. All great! The service from the the company was excellent. Thank you

3 years ago

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Rosalind Fischer Holland, TX

There have been claims that have taken months and months to resolve. I have not received an email with gift card that they've claimed to be sent. This issue has taken over 3 months and still is not resolved.

3 years ago

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Chrissy z

Not reliable. They don't do anything if a technician takes your $75, leaves without making the repair and never shows up again.

3 years ago Edited January 10, 2024

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Pamela Bell Indianapolis, IN

Easy to use. Large network of service businesses. Fast response time of vendor chosen. Problem fixed right away.

4 years ago

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Katrina Lowery Lake Saint Louis, MO

Choice Home Warranty have provided exceptional customer service everytime I have called with an issue.

4 years ago

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Bobby Brockman Birmingham, AL

The person that came out to my house to fix a problem as courteous and fast in getting the job done

4 years ago

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Carolyn Esman Dowagiac, MI

Sent out help quickly The service team that came to our house was very polite and was pleasant to welcome into my home

4 years ago

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c. weiss

I had a great experience with customer support. Whenever I have an issue, there's always someone available to help, and they send reliable technicians to fix problems in my home. Recently, they repaired my stovetop and dishwasher efficiently, providing the necessary parts at a low fee. Highly recommend their service!

4 years ago Edited January 10, 2024

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Loretta Goddard, KS

The overall service is great but the customer service agents need more quality training/information. have to get case managers involved.

4 years ago

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Daniel Barner Upper Marlboro, MD

I have been waiting for over a week to have my water heater replaced. 8 days in it still has not been replaced so I've been out of hot water You don't appreciate having hot water until you are without. Choice reps won't tell me when I will have the water heater replaced.

4 years ago

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M Smith Goodyear, AZ

Efficient and caring. I had to wait for replacement part and they helped me with updates from repair company.

4 years ago

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Marie Harrison Virginia Beach, VA

They always on time , when you need services .I never have anything to complain about home choice warranty.

4 years ago

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Brian Dilodovico Plano, TX

I like the quick response. When there was an issue with the first vendor, a new one was quickly assigned.

4 years ago

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Loyd Salter Southaven, MS

Reputable and dependable. Choice Home Warranty has always done everything they said they will do!

4 years ago

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Debra Garland Dallas, TX

Very quick response however doesn't provide opportunities for routine maintenance for HVAC that American Home Shield does.

4 years ago

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KIRK & CLARA SAMS North Little Rock, AR

Over all, I guess I should have given a 5 Star, but when my air conditioner went down on a Thursday I had no air conditioner all WEEKEND!!

4 years ago

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Nicole Vaglienti Hutto, TX

We can't contact them on the app and the company that came out didn't fix the problem. Still the SAME issues. It's been a waste of 3 years of money plus the deductible....

4 years ago

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Diane Bailey Springfield, MO

Providers are mostly second rate don't show up when supposed to and one didn't do a good job. I had to get another company also paid another couple-pay and furnished the fixture

4 years ago

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Steven Fuhrman

Their contract fine print allows them to deny 4 out of 5 requests for repair. And they send terrible servicemen (most rated 1 star on any social media) for those they do approve. Further, they even lie about findings of repairmen.

4 years ago Edited January 10, 2024

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BJMoore Stockton, CA

I needed a sectional pipe replaced and Choice Home Warranty didn't cover it. I had to pay for the sectional pipe and installation myself and I was charged $80.00 to have my bathroom stool inspected.

4 years ago

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Sharon R Hawkins Roanoke, VA

They say they cover all systems, yet when I tried to file an electrical and a plumbing/sewer claim, all of it was "pre-existing condition," which is complete and total fraud. ALL things pre-exist. Insurance/warranty should cover when someone buys a new house and systems fail. I feel lied to by your sales guy.

4 years ago

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Vicki L Schurter

No printed contract. No English speaking help desk. No contact address readily available.

4 years ago Edited October 27, 2022

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Barbara Madam Mesquite, NV

the reason when I perched Choice they did not inform me there was no technician's in our town to fix any thing they put me in touch with a handy man 80 or more to fix a air conditioner our temp out side was 115o and he would not be coming for 5days I am 87 have a little dog , no family my carpet was too hot on bear feat n

4 years ago

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Loraine Norbut Clearwater, FL

I thought I had replacement value for my appliance.. I paid $650 3 years ago for my dishwasher and they consider a replacement value to be $357. I feel the word replacement means just that, not half the value. What a rip off.

4 years ago

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Cinda Staley LA Verne, CA

Rapid response to repair needs any issue or problem is address quickly .. customer service is helpful and pleasant.

4 years ago

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Su B Scottsdale, AZ

Professional ,on time response and excellent service received so far. Will not hesitate to refer anyone.

4 years ago

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Barbara

I had a great experience with the service. They always follow up to ensure everything is resolved, and most issues get fixed promptly. Recently, I used their service for heating and air, and it went smoothly. I also had a quick response when my washer and dryer broke down. The technicians were knowledgeable and efficient in handling the repairs.

4 years ago Edited January 10, 2024

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Cherry Laughlin Cost, TX

When I had air church problems they came right quickly and the young technician had it working right away.

4 years ago

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Judy Gholson Bossier City, LA

Very nice young man who seemed proficient at what he was doing. Very pleased with this business Rockin W Repair.

4 years ago Edited March 11, 2024

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Debbie L. HEARD Atlanta, GA

I have had other but nothing like Choice whatever and whenever they come ready and on time before time

4 years ago

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Venita L Bugg

Great prices, and within a day or so you'll have a contractor set up and ready.

4 years ago Edited January 10, 2024

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Linda Leisner Phoenix, AZ

I've had to use services a few times this year and had no problems. Everyone was nice, service was great.

4 years ago

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Verified Customer

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Monika sahni Georgetown, TX

Fantastic experience . The plumber arrived in time and fixed a very complicated issue . Was experienced and friendly

4 years ago

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Karl Nesslinger Concord, NC

Very quick response to initial claim, good follow through communications with repair vendor and customer.

4 years ago

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Judith Holcomb Crossville, TN

Choice Home Warranty responds immediately to requests for assistance. They follow through with their promises.

4 years ago

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William Gething Crestview, FL

Service is very slow and in some cases non-existent. 2nd occurrence of services requested that failed to meet expectations. - hearing they are rated poorly among service providers.

4 years ago

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Gary MacMullen Surprise, AZ

WORKING ON THE SWIMMING POOL WAS SUPERIOR! WORK THAT WAS TO BE DONE ON OUR KIDTCHEN SINK, WAS POOR (NON-EXISTANT), NEVER SHOWED, NO CALLS, NA-DA.

4 years ago

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Brooks Leslie Spring, TX

Customer service is terrible. Claims are denied after being accepted for repair and you are charged for things that they say aren't covered but are necessary to complete the repair

4 years ago

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Betty Bradenton, FL

It's taken a month three different people and I had to get my own to get my problem resolved even though it's not completely resolved it's just been very frustrating

4 years ago

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daniel t gillespie Egg Harbor Township, NJ

typical insurance company, deny all claims first time around and maybe they will stop. Not me. you are unfair when it come to using your own tech. you dont have enough companies in your system to meet the service demands of your customers then screw us over when we get our own

4 years ago

Choice Home Warranty Reviews