Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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KASANDRA WEBSTER

They haven’t done what they said they would do when I signed up with them

3 months ago

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Verified Customer

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Harold Scroggins

Did not cover what they said they would.

3 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

7 months ago

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Doctor Dean Brea, CA

He fixed everything quickly and efficiently. I was surprised that he didn't carry toilet handles on his truck. It seems like a normal thing to have on hand, but he went and got some parts and fixed everything.

11 months ago

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Chris Manning Highland Lakes, NJ

Well, the van was unmarked. Usually there is a business name on the side or something. This had nothing. The technician didn't take my credit card, so someone from the office had to call me to get the card info. There are some businesses that are close to my location, why have a technician come from central Jersey? This was my first claim

1 year ago

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Heidi D

Steven was great. After he got through his script, he listened to my situation and gave me an affordable option. I feel he went above and behind and I appreciate that!

1 year ago

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Joan Martinez, CA

WOW! BEST HOME WARRANTY COMPAY EVER! HAD MY ISSUE TAKEN CARE OF IN A DAY! SO THRILLED! MY LAST COMPANY WOULD HAVE TAKEN AT LEAST A WEEK TO TWO. SO GLAD I SWITCHED!

1 year ago

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Jamie Berkeley Ogden, UT

I've used them a few times and was pleased. This time they got the information wrong and denied my claim. I was willing to help pay for the garage door parts that weren't covered but they denied the whole claim and I had to pay the whole bill.

1 year ago

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Tim Nortier Chandler, TX

Too much hassle to file and obtain approval for repairs. Takes too long to schedule repairs. Because CHOICE treats their contractors the same poor way they treat their customers CHOICE does not have a “deep bench” of qualified professionals

1 year ago Edited November 13, 2023

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Juan DelPueblo Augusta, GA

That Choice didn’t rush me in to signing up with them, no last charge, no this month only... All questions was esplanade by the seller (Choice representative).

1 year ago

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Melissa

I called to ask if someone can come back out to look at the same issue that was supposed to have been fixed last month and Choice Home Warranty said I had to call them within 30 days. I was 3 days past the 30 day window so now I have to open a new claim for the same problem I had last month. Doesn’t make sense you have to put a new claim in for the same problem, same issue, same appliance., same system, etc. We have to pay another service fee for the same company to come out again and try to fix the same issue they attempted to fix last month. Any recurring issue with the same problem should not be charged a service fee if the system is still having issues. It’s not a new issue, it’s the same issue. Stop trying to rob people and just help. There should be a waiver or grace period. People shouldn’t have to keep paying service fees for the same issue.

1 year ago

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Judith L Whitfield

This is the worst company I have ever worked with. I have an outstanding claim from Sept 25 . I was notified that a technician would be here for my hot water heater between 11:00 and 3:00 I waited all day no one showed up called the company They said Troy said never given them the work order When I called and demanded to speak to a supervisor I was told they would call me right back I waited very patiently when I called them again the whole department's closed. some customer service that is. This company has absolutely no idea what they are doing. I have spent many phone calls and many hours waiting for this one claim this company is not worth it do not waste your money

1 year ago

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Jean Dickerson Bedford, VA

I have used Choice numerous times. Sometimes they have had a hard time finding someone in my rural area, but they did. The heating system tech is top of the line

1 year ago

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Toral Amin Cary, NC

Awesome customer service and my call was handled so quick and sales person answered all my questions best to his knowledge before buying plan. Great customer service!

1 year ago

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C Johnson Atlanta, GA

The tech was well mannered and professional. Fixed my heat issues very quickly. I'm impressed with the services Choice has given me kudos to the tech.

1 year ago

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Dina Doyle Largo, FL

If I could give zero stars I would. This is the biggest scam of a company I have ever come across! Should have researched and looked at all your horrible reviews and BBB before throwing $600 out the window. No wonder there was a class action law suit against this joke of a company! Very deceitful and the repair companies you go through is an absolute joke. Called for my garbage disposal to be repaired I was told there was nothing wrong with that. Never even bothered to check it at all. The noise alone would let anybody with half a brain realize there was a problem with it. Put a can of green beans and card board under my pipe to stop a leak. “Repair” guy came to the door with a pencil and 2 small screw drivers he picked up at the Dollar Store before coming to my home. He told me to never move it. He repeatedly asked ME if I had this tool and that tool in an anger way. And told me it was too far to go back down to his car to get the tools he actually needed. Again NEVER checked/ fixed the initial repair I had called about. He was there less than 15 minutes without fixing a thing and charged me $75!!! I’m discussed and beyond upset with this whole experience and waste of money for your pathetic excuse of a company. I will let everyone know what a scam you are!!! You are an absolute disgrace knowingly robbing people. Absolutely disgusting!!!!

1 year ago

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Wendy Boynton Beach, FL

Very friendly service on my a/c. The former company lied to me about what I needed. They told and showed me the results and I didn’t need a new fan motor

1 year ago

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Gareld Duncan Scottsdale, AZ

Repair tech showed on time. Found the problem and made repairs in a timely manner. Explained what had occurred to cause the problem. Very courteous individual

1 year ago

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Carol Vogt Portland, OR

This ended in the worst experience I have ever had with a company representative. I called them and informed them I wanted to cancel my policy. That set off a half hour torrent of insulting questions about why I wanted to cancel. It was unbelievable, invasive and extremely antagonistic. By the end I had to agree to forfeit my coverage for the rest of the month for which I just the day before had auto paid $87. There was no "We are sorry to see you go but you are still covered till the end of the month."Instead their rule is we keep the money and as a penalty you r coverage is cancelled immediately! It was the worst.

1 year ago Edited December 20, 2023

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Charles Perito Boulder, CO

They raised service fee to 60 from 45 approved new hot water but I still will have to pay about 4to 5 hundred out of pocket. They got the order out quick and kept me posted

1 year ago Edited March 18, 2024

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Ilene Metrick

When we first bought our townhouse we were told to buy a home warranty for our appliances . We purchased Choice warranty after reading many reviews. Unfortunately we were sorry we did. We had never owned a house before and never had a garbage disposal. I was curious to see how it worked and I flipped the switch for it. I heard a cranking sound. I called Choice they said I needed to wait 2 weeks until the warranty kicked in. So I could use the garbage disposal until the 2 weeks passed. I also didn't like the fact that they were hard to reach. If there was a serious problem we were in trouble.I do not like waiting on the phone when I have a problem that needs to be resolved. Calling service repair companies without a warranty treat me very differently. They are more professional and more reliable

1 year ago

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Jeanne Coady Randolph Township, NJ

The service was great! The plumber was so nice and was able to fix the problem very quickly. Would definitely recommend Drakes Plumbing and choice home warranty!

1 year ago

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Kiran

Electrician was late, did not notify us about being late. He was in a rush to leave and very Rude. He clearly mentioned that he was doing us a favour by coming out. I was very patient with him and he should have been a little more compassionate

1 year ago

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Harry Rios Orlando, FL

I did not go through with the call since the problem was solved, however, the company you chose communicated with me and they were courteous and that counts a lot in my book.

1 year ago

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Dr. Addie Ward Hephzibah, GA

I liked my tech company for my appliances. I wished I had them the first two years of my membership. I really hated the process of having tech who told me at the door that Choice would not pay for my problem. I felt I was giving money away to people who wouldn't even look at the problem. I also disliked the techs that disassemble your appliance, ordered parts and twice the incorrect part were sent. It took months for the part. Choice then said they wouldn't pay because they had closed the case. There is lots I didn't like. I spent more money having Choice for their inability to find certified technician and not included in your warranty. For instance the hot water heater was in a tank!!! When I was asked to find my own repair person ninety percent of companies I contacted refused to work with Choice. Many of the techs appear to come from a labor pool and didn't know what they were doing! It truly was a costly mess.

1 year ago Edited November 8, 2023

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Ang8346

Have not delivered on timeliness. Repair delayed because of pre-authorization. Confusion over interpretation of contract in regards to AC parts that are under product warranty whereas labor and ancillary parts, etc, not covered under product warranty are also not covered under Choice contract.

1 year ago

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Leah Brotzman

We have had a much better experience with this company then our other home warranty companies. We felt taken care of each time we have needed to make a claim.

1 year ago

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Mary Green Fort Worth, TX

I just started signing up with you tonight. I can't give you a review until I use your services which is in a month since that is the waiting period. Shamar was very courteous and informative.

1 year ago

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Aquiles Nunez FL

It works for fixing things at home. But when an item needs replacing, they give you this very low replacement money that you end up paying a significant portion. Representatives and supervisors have no decision power. Just go by the scrip.

1 year ago

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Ken Elliott Palm Harbor, FL

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim. I would strongly urge anyone reading this review to not do business with Choice Home Warranty, as they have no intention of paying for appliance failure. They’re a scam and shady company. If you enter into a contract with them, rest assured you WILL NOT have coverage on a claim. I give them ZERO stars!!! DON’T DO BUSINESS WITH CHOICE HOME WARRANTY!!!

1 year ago

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Louis Ruffin Dallas, TX

Excellent provider, very reliable. I haven't had any issues submitting a claim of my covered components. Customer service has always been very helpful. Highly recommend.

1 year ago

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Edward Fitzgerald

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off But he charged me $75 plus tax? Just To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

1 year ago

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gary jacobs Spring Hill, FL

I gave only a 3, and it could have been less, as to the lead time that CHW found a contractor to help. I am grateful that the process is finally moving in the right direction, but in working with your foreign call centers is a poor excuse for customer service. You need to have more oversite to these Milan, and Philipine centers.

1 year ago

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Elena Manns

My request for emergent service for plumbing was placed on 10/7 Saturday and I didn’t get serviced til 10/11 Wednesday. it’s good thing my son was able to get the water turned off otherwise my shower would have been running for 5 days. This was my first claim placed since starting the contract and I am truly disappointed about the wait time (not the servicing co).

1 year ago

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Linda Mabry Idaho Falls, ID

Our thermostat is finally working like it should. You can talk to it and it will change the temperature or change from heat to cool. It works very well now.

1 year ago

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Jkaplan Charleston, SC

He came when he said he would & called 20 minutes before. Was able to figure out the problem & quickly fix it. Very knowledgeable & helpful. Very nice guy.

1 year ago

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Felicia Callagy Manahawkin, NJ

We had a tech come check our air conditioner. He said it was not broke, however, before he came we had our regular ac guy check it and he said there were a lot of things that needed to be fixed. We spent three hours on the phone today trying to get someone to come back to check again. One of your reps said he was coming to fix the refrigerator and said she would check with her supervisor and never got back to us. Another rep said he will document this and said there was no diagnosis. He was going to talk with his supervisor we gave him our no to call us back and never did. The third rep said the same thing that he would expedite the diagnosis report and get back to us. Very unprofessional of your reps to not call us back and would not give us to a case manager. I’ve had Choice for quite a few years and very unhappy with this. I also need to have my ac working and would like to get a new tech to my house asap. We were told not to operate the ac until it is fixed. We need answers asap since we cannot go without ac now and do not want to put it on. Please advise.

1 year ago

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Joanne Francis Loudon, TN

CHW new answering service is very efficient, obtains a vendor normally within a day and then sets an appointment. I give’d give CHW a 5 STAR rating. They were Amazing!

1 year ago

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Jane Kinwood, TX

I am very pleased with the warranty with Choice and have recommended it to several friends and relatives. They ae prompt in getting appointments scheduled.

1 year ago

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Richard Braunreuther Manchester, NH

They said no to my claim. Something about a pre-existing. I really didn't know my AC was going to out. I waited 2 months without hearing back from the company. Really bad customer service. I called a number of times to find out what was going on with my claim. I got three different answers each time it was different answer . The company only cares about making money. Guess if I had a problem with my faucet things would be different. Thanks so much for nothing!!

1 year ago

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Dorothy Hunter Cleveland, OH

I give you a 5 star rating thanks to Albert! He was patient, understanding, and very respectful~~considering I'll be 81 before the year is over~~ Now before we move on, suggest you give him a raise !!

1 year ago

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Henry Madison, MS

I was very pleased at the service I received when my air condition wasn't working properly. I called one day and the repairman came the next day. Very pleased 😀

1 year ago

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Tom Wise Richmond, TX

I had 2 issues lately that I felt were not up to satisfactory standards. 1) my dishwasher broke and it took 4 weeks to repair and 1 day after repairs were complete it started leaking and when I notified choice because the service company never responded nobody ever came or responded so I ended up purchasing a new washer on my own. 2) the second issue was the refrigerator. I reported it broke down and it took either 7 or 8 days for the service person to come take a look. In my opinion that is to long to go without a refrigerator.

1 year ago

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Debra Haislet Anaheim, CA

We bought a used mobile home and needed coverage.Choice was a reasonably good option for us. Until we made a claim. Our electricity began to falter and the way the serviceman wrote up our ticket, Choice refused to cover repairs!

1 year ago Edited November 3, 2023

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Marie Stella Guevara Denver, CO

Very prompt response on the claim submitted. Technician was very professional and explains vividly the problem and the process for the claim. Highly recommended.

1 year ago

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jason loeffler Hillsborough, NJ

We have had multiple issues with the technicians that are sent out and are unexperienced or do not seem to care about the customer at all. For one claim for our washing machine we had an issue, the technician was very good but when they sent out the information to Choice Home Warranty to approve the claim Choice Home never replied and by the time we contacted them they said the 30 day claim status had closed and we had to pay another $65 for another person to come out to correct the issue. Communication is extremally bad and they find a loophole to get out of paying or fixing anything they can.

1 year ago

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George Wentt FL

The claims process was painless, and the amount of time that elapsed between submittal of the claim, and being contacted by a technician, took my breath away

1 year ago

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Abid Quraishi Seabrook, TX

I had a pool heater claim that went on for over 30 days. Choice kept going back and forth with my technician requesting information. The technician kept telling them that the entire unit needed to be replaced and not just a part. Finally after multiple calls, emails, and information, Choice finally agreed to pay for only $1,500 of the repair. If I was told that over 30 days ago, I would have already had my unit replaced and would have paid the difference. The part they kept asking about was already over $1,500 so nothing would have been fully covered by Choice in the first place! Very aggravating.

1 year ago

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Rosie Levy

The technician understood our urgency of having the AC repaired in a home with a very old person. He adjusted his schedule and came out to the rescue. Very thankful Rey!

1 year ago

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Lorraine Monaghan

Excellent service. Reported my problem, repairman came and replaced unit without any problems. First time using Choice would highly recommend them. So happy I found them.

1 year ago

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