Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kathleen Leland, NC

We are very pleased with the repair personnel that Choice has sent to repair our appliances and air conditioners.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Max Rockford, IL

No stars, have been waiting, in 80-90 degree weather. Called on a Sunday to say Central Air went out as of Tuesday they have not found a service technician. My husband has copd, emphysema and congestive heart failure. They don't deserve a star.

3 years ago

check_circle

Verified Customer

star star star star star_border

Loren Cathedral City, CA

Excellent web sites and quick response to issues. Treated my water heater claim fairly and employed an excellent plumbing vendor

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rob Mcghie San Antonio, TX

What Home Warranty. You say you cover A/C but you want to charge me $2500 minimum to fix it. How are old people on Social Security supposed to fix this.? That’s why I bought a Home Warranty, so I wouldn’t have to pay for repairs.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin McNamee Mesquite, NV

We are on week three without a refrigerator because we have to use the service chosen by Choice. We lost all of our food and have had to live out of a cooler for what will be one month since our claim.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Gary Mattoon, IL

Service tech have been out three times and I have another appointment scheduled. Have replaced numerous parts but issue still not resolved. Not very satisfied at this point

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Andy Gray Court, SC

Great service! Had our dryer repaired and the technician was very professional and knowledgeable. Highly satisfied!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Doug Garland, TX

Not happy about the fact that we end up having 2 pay extra 4 air conditioner repair work bcause u have and/or older units or mobile home units r not on same slab

3 years ago

check_circle

Verified Customer

star star star star star

Amber Cochran Scottsdale, AZ

I am really please with the customer service and companies they have sent out to help us when we’ve needed it!

3 years ago

check_circle

Verified Customer

star star star star_border star_border

M MM Parker, AZ

Very quickly got a repairman out, but he couldn't repair it. Choice said thay would provide a Lowe's giftcard but it would take 30 days. That is ridiculous! I

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Saint Hall Jacksonville, FL

Waste of money.. just save your money for emergencys... They always look for ways to not pay for a claim.. if the technician is wrong they still get your call out fee... An you have to pay out of pocket to prove to them with another company that the claim was in warranty ..

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Philip FL

They didn’t want to fix my water leak Said something about pre existing problems but I had my home inspected in August of 2022 and there were no leaks. I paid $1,440. 00 for 3 years of coverage and they reject my claim. I will not recommend this company to anyone.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

carl montean Woodstock, GA

Choice and their contractors schedule repair appointments with no input from the customer. Contractors miss appointment times, with no status update to the customer.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Natalie Brown-Murray

If I could give a zero I would. AHS and other companies are during more greater things. Just because of the price don’t switch lower prices is advertising but it’s not ideal if you want great reliable service contract. PLEASE READ BEFORE PAYING.

3 years ago

check_circle

Verified Customer

star star star star star

Ranjan Tripathy CO

I loved the way they took care of my reported issues . I had a leaky sink crusher and within 7 days it get replaced.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Juan Gardnerville, NV

First tech came and said problem was not dishwasher as we believed but rather was the garbage disposal. I paid $75. Choice sent garbage disposal technician who did no more than run water in the disposal and ran it and said nothing wrong. I paid another $75. Garbage disposal still not working right and has small leak

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Henry

They did not pay all of the cost . The split units were both bad accord to their Tech. I had to agree to pay for one. They were putting me off to get it replaced. It took them about forty five days to go through with this. Then they down graded the unit to a Goodman unite.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rachel San Diego, CA

Have been without gas in my home for almost three weeks due to a minor gas leak. Delays due to not checking with technicians to ensure they could fix. Delays in authorizing a gas line check (minor procedure) to identify leak. Still not fixed. No hot water, ability to cook, or heat my home for myself and my three small children.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rita Price

My claim was filed 4/4/23 and to date, 5/20/23, it has not been completed. Very disappointed in the length of time and now they have switched technicians and we start the diagnosis process all over again. Not happy in the least bit.

3 years ago

check_circle

Verified Customer

star star star star star

Stephen Miklus Allentown, PA

Your technician Ted was a wonderful technician very helpful very honorable and knowledgeable and very understanding

3 years ago

check_circle

Verified Customer

star star star star star

Sharon Jacksonville, FL

I had a kitchen sink faucet leaking and I called, and the plumbers were here the very next day. I'm very pleased.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ralph Slidell, LA

They don't send out people. I've been waiting now for 18 days to get my washing machine repaired. They came out after 14 days. It wasn't repaired and I'm not waiting another eight days for them to come back out again.

3 years ago

check_circle

Verified Customer

star star star star star_border

Edward Slidell, LA

I had an air conditioner that was not working properly. They came out and now it seems to be working, everything is good. I'm really satisfied.

3 years ago

check_circle

Verified Customer

star star star star star_border

Bridgett Huntsville, TX

I had a problem with my air conditioning and the Choice Warranty would not cover what the problem was so I had to pay over 3500 out of pocket.

3 years ago

check_circle

Verified Customer

star star star star star_border

Thomas Ocoee, FL

Website could be a bit easier to put in claims. People on phone were great as was Bill, the technician from Riley Corp here locally.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Richard Serfass

Scheduled a repair of toilet and shower leak. Toilet was fixed. For the shower "I" had to call for the repair part but still don't have it. Leak continues for over a month.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris Ladd

Choice Home Warranty is a laughable company. My AC failed and they only paid for the cheapest piece, even though the entire system failed. It still cost me almost 5k to get my system up and running. I would avoid them like the plague.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Melody Reed Charleston, SC

I do not like that everything is automated and computer based. It takes 24-48 to get a reply, so not sure what the expected people to do in an emergency situation.

3 years ago

check_circle

Verified Customer

star star star star star

Yiwen Apsley, ON

Choice warranty has been fast to schedule the professionals to fix my home issues, including garage door opener, stove.

3 years ago

check_circle

Verified Customer

star star star star star

Carol Walled Lake, MI

Choice is always quick to take our claim and we've always like the quality service personnel they've sent to us.

3 years ago

check_circle

Verified Customer

star star star star star

Colby Hernando, MS

They fixed a leak and it took just one day. It took no time for them to come out and fix the problem I had.

3 years ago

check_circle

Verified Customer

star star star star star

Bronson San Angelo, TX

It took a couple of days to get an appointment, but they got here. I wish that they would use somebody local.

3 years ago

check_circle

Verified Customer

star star star star star

Laura Oklahoma City, OK

So far the companies they have sent have been great! They have been punctual and their work has been great!

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star_border star_border

Lindbergh And Donna Alexandria, KY

It's always been good. Every contractor they've sent us has always worked out real well. We've used them several times and it's just been really, really good.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda Matteson, IL

I've tried to use my warranty several times and my claim has been denied for just wording it the wrong way. I feel like Choice's claim adjusters or claim people who take your claim, want me to be a technician or a service person. If I knew these things I wouldn't need a home warranty, I would know how to fix them myself.

3 years ago

check_circle

Verified Customer

star star star star star_border

Eduardo Virginia Beach, VA

I used my warranty for the kitchen faucet sink. It was leaking and I had a plumber come out and it was pretty good service.

3 years ago

check_circle

Verified Customer

star star star star star

Lara Mansfield, TX

I've used them twice so far for an A/C unit and coverage was good. They fixed the problem. Love the service.

3 years ago

check_circle

Verified Customer

star star star star star

Edward Clarksville, IN

They're just a good company to work with. When I needed a repair, they sent somebody to come out and take care of it.

3 years ago

check_circle

Verified Customer

star star star star star

Selina Compton, CA

Their customer service is excellent, their functionality is excellent, and knowledge about the repair is excellent.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lulu “Lulu” New Orleans, LA

The lights went out in my refrigerator/freezer. Choice denied the claim to replace them. The reason being it was not normal wear and tear. Makes absolutely no sense to deny this clam. I am really beginning to regret my choice to have a contract with Choice Home Warranty.

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Turner Wayne, PA

They don’t stand by there word been trying to get a plumbing problem fixed since March, they charge me $65 each time a contractor is sent to my house but will not hornor what’s recommended to fix the problem. Terrible Company Mike Turner

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Gary And Gail Rockville, MD

Our washing machine was not working properly so we called a technician, came over the next day and fixed it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Beaumont, TX

I like the fact that they work on the products I need, but they didn't replace my microwave, they only gave me a fraction of its cost.

3 years ago

check_circle

Verified Customer

star star star star star

Heather Seminole, OK

When I contacted them about any problems I had, they just responded immediately and took care of the issue.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Hot Springs Village, AR

They often do not give me notice until the day of that they're coming that day and I have to get the information to the rental management company to call the renter.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lori Hagerstown, MD

It was an absolute nightmare having to go through with the claim with numerous calls and visits from the vendor, trying to get things approved, miscommunication.

3 years ago

check_circle

Verified Customer

star star star star star_border

Rich Minden, NV

They do some stuff fairly quickly, without any problem, but other stuff they tried to wiggle out of paying for it and fixing it.

3 years ago

check_circle

Verified Customer

star star star star star

Liz Rio Rancho, NM

I haven't had problems with them putting in my order or a claim in. They're right on it all the time.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Mesa, AZ

Choice didn't take our claim seriously. We had a leak, and they took days to answer and it still wasn't resolved. Hired somebody outside by the home warranty.

3 years ago

check_circle

Verified Customer

star star star star star

Dhruv Hatboro, PA

They were able to do the things and assigning the right people in a short duration so it's a good experience so far.

3 years ago

Choice Home Warranty Reviews