Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

star star star star star

Gee Batt Syracuse, NY

Choice Home Warranty responded quickly to my need for repair. My appliances were not working and I desperately needed help. Choice did the best they could with the agencies they had available to serve my needs.

4 years ago

star star star star star_border

Tony San Angelo, TX

I just signed up 6 hrs ago, so it is a little premature at this time to hand out awards. I will say the gentleman i did speak with made me feel comfortable, and was very knowledgeable in his product. and the great price had a lot to do with it also, so far so good.

4 years ago

star star star star star

Kassandra M San Antonio, TX

4 years ago

star star star star star

Sam Wang Las Vegas, NV

Timely reply for my claim online and the plumber's information. The plumber contacted me soon after the the message sent by Choice Home Warranty. The job was done nicely by the OSP Plumbing Service. Good Job.

4 years ago

star star star star_border star_border

Ray VanNatta Los Angeles, CA

We called on a A/C issue and an appointment was set up in a couple of days. The technician was on time and diagnosed the issue as a dead"common" line. The Nest thermostat would not function with this dead line. An old manual thermostat was installed since the common line is not needed for operation, the A/C is now working. The request to trace the common line was denied since it's requirement was only for an electronic thermostat which is not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 5th, 2021

star star star star star

Rebecca Transier Dickinson, TX

My central A/C went out. I filled out the claim online at about 9PM, and had a response from the technician the next morning. They are replacing my unit this afternoon. Total time will be about 56 hours.

4 years ago

star star star star star

Steven Jenkins San Diego, CA

I put in a claim and the technician was in the home within 2 days. Problem was fixed right. It was the easiest and least expensive and most efficient home warranty I have ever used.

4 years ago

star star star star_border star_border

Tony Vega Phoenix, AZ

As it turned out the price to fix our microwave exceeded the microwave's wholesale value so it was determined that it could not be repaired. The option given was a replacement cost associated with the microwave's wholesale value, which was not addressed in the contract, which was also given as less than half of its total retail cost. In fact, Choice does not "replace" the defective equipment, but rather suggests a replacement cost in lieu of "replacement", which is also not clearly spelled out in the contract.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2021

star star star_border star_border star_border

Doug P

Initial tech was a no call no show at my house 2 days in a row - missed 2 days off work foe that. The techs that finally came out were extremely nice. The amount they offered didn’t even cover half of what it cost to replace microwave. Was expected to go out and buy a microwave that was on sale for a limited time. There is no definition of what the companies actual cost is (all it says is that it may be less than retail) and they don’t have any way to explain what their actual cost is - so they just make up a number. Hard to believe the companies actual cost is 40% less than a sale item on retail..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

star star star star_border star_border

Kevin Baker Greensboro, NC

Second tech was great (Meyers). Fixed prob simply. New Capacitor. First guy (AHRS) was telling me we probably needed whole new system, and then he never followed up, even after multiple calls from me over about three days. We were without AC for almost a week in June in NC. Not good. Service and responsiveness from CHW staff was good, but the wait on the first contractor was ridiculous.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

star star star star_border star_border

Ladycosmo Manahawkin, NJ

Getting appointment was a great experience but trying to appeal a claim which should be converse especially with air conditioning that’s not working and getting an email saying that there’s annoying my claim and saying that was rust and corrosion where the leak is it’s not true because it’s a copper pipe that’s leaking has nothing to do with anything around the area there is no rust there which the technician agrees upon the same thing that I’m saying I’m not happy right now I also have asthma and I cannot afford to be without air-conditioning

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2021

star star star star_border star_border

Denise Malone Gilmer, TX

I was very pleased the first couple claims I placed. But this last one concerning an electrical problem was very disappointing. The first electrician set up to come out never showed or called. Then it took a lot of emails to Choice to finally have our problem looked at. I must say tho that the electrician that was sent out finally was extremely good! Our policy is coming up for renewal and we will not be renewing simply because of the length of time it to you to finally have our problem fixed!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

star star star star star

Steven M Rector Alpharetta, GA

The consultant made the appointment for the maint. rep. to call or text me right away. He texted me right away to inform me of his upcoming visit to check out my AC. Very good service. Thanks.!!!

4 years ago

star star star star star

Ray Pikulski Houston, TX

Choice always seems to place the right technicians when we have a home warranty issue. They are always polite and professional and notify you when they are 30 minutes away from your home. Good company/good people.

4 years ago

star star star star star

Monyca Z Des Plaines, IL

We had problems with the AC and we made a claim . The next day the technician from Freezing Hot LLC came ,and he was very professional and reassuring! He fixed it and explained everything. I would recommend Home Warranty

4 years ago

star star star_border star_border star_border

Dennis Aragon Owings Mills, MD

I was refereed by my father, so I signed up. When I made my first claim for my washing machine I was shocked to find out that the replacement process would take 30 days for a gift card from a specific Vendor. This process was not explained to me, when they signed me up. they were more interested in up selling me additional product Choice Home Warranty offers. I also find sticking me with a gift card to a specific vendor is a bit distasteful. I am not going to wait 30 days to replace my washing machine, I will purchase a new one, but I will be stuck with a Loews gift card that I may or may not use. :(

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

star star star star star_border

kathy macha Albuquerque, NM

When I first made the claim, the technician assigned did not show up. I emailed the company and requested a reliable technician and this time I was not disappointed. The technician assigned fixed the problem and made sure it was done correctly.

4 years ago

star star star star star_border

Sharlene Spandau Ruskin, FL

I would have given 5 stars if I had not had to wait three days for service on my air conditioner. Rick the tec was very good. I was disappointed to learn that the repair would not cover draining the water out of my unit. I think the warranty should have covered that. This was the first time I had used Choice Warranty.

4 years ago Edited September 14, 2021

star star star star star

Tony S. Las Vegas, NV

I had trouble with my AC, called Choice and the next day there was service tech out here to inspect the system. Found out it was just a thermostat problem. The service tech was very professional and thorough.

4 years ago

star star star star star_border

Bobby Wood Odenville, AL

Choice Home Warranty was top notch. Made my claim on a Sunday night and the repair man was there Monday morning. I would have gave 5 stars bit my repair man waited 3 days to fix it. My stuff in the refrigerator was starting to get warm. I will definitely renew my plan if the rates don't go up.

4 years ago

star star star star_border star_border

Michelle Tolson Waldorf, MD

Overall I am please with services rendered for claims filed on A/C units, washer and dryer, and stove. I have had problems with 1 washer/driver contractor which I requested never to be assigned to me again. I was a little disappointed with a claim filed for the water pipe emergency I had where the water val had to be cut off to prevent the pipe from blowing and CHW could provide anyone for a couple of days so I had to contact another means for correcting the problem for $800.00+ with no reimbursement or offset of cost from CHW.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

star star star star star_border

m. brown Cleveland, OH

Called Choice on Thursday regarding a plumbing issue. They had a service person out to the house for inspection as soon as Saturday morning. The customer service agent with whom i spoke with was very professional. A follow-up email was sent to me regarding my appointment...twice as a reminder and confirmation.

4 years ago

star star star star star_border

Gregg Muenster San Antonio, TX

Assigning a service tech was quick. He knew his stuff and did a good job installing a new water heater. Unfortunately the warranty didn’t cover the water heater since I hadn’t drained the sediment so I had to foot the entire bill. At least we got the work done quickly.

4 years ago

star star star star star

Manikandan PalaniChamy Ballwin, MO

It is great experience with Choice Home Warranty. submitted claim through easy online, technician scheduled and technician arrived on time and fixed issue on time. Choice Home Warranty best company for Warranty Service

4 years ago

star star star star star_border

Gina Mendello Nashville, TN

The very best part of Choice Home Warranty, is that if they don't have a repair company available for my issue, I can go and get who I want and they'll be reimbursed. ESPECIALLY if it's a rush issue, this is way more convenience since their vendors may be busy and we wouldn't get an appointment in a timely manner.

4 years ago

star star star star star

Stephanie LaBrier Collinsville, IL

The technician that came to look at my microwave was on time, and did a great job at diagnosing the problem and was very professional. This is my first claim with Choice and so far very satisfied!

4 years ago

star star star star star

Ron Courchaine Jacksonville, FL

We like the prompt professional reaction to a claim. The same day I presented the problem with the appliance to Choice Home Warrantee, they set up a schedule repair. It is a good feeling to know they are on the case.

4 years ago

star star star star star_border

JOSEPH LANGTON Vestal, NY

We are working on 2 problems. 1. dishwasher - quick approval for replacement credit while technician was here not enough to cover amount for a new machine (even a basic one). Still waiting for the check that is being sent to us. 2. furnace/air conditioner - waiting for someone to come and look at the system.

4 years ago

star star star star star_border

Debra

I had a plumbing stoppage. The technician they sent was excellent. He submitted his diagnosis and got approval to complete the repair quickly. The only downside was the time it took for them to find a reliable company to resolve the issue.

4 years ago Edited August 18, 2025

star star star star star

Carrie Prince George, VA

Since having Choice Home Warranty, I have had nothing but wonderful experiences. They have been prompt in answering service calls. They have given great customer service. I have been extremely satisfied. Carrie

4 years ago

star star star star star

Vicki Prosser

I appreciate the quick response from the provider. He was very nice and professional an explained what needed to be replaced on our air conditioner and it was working within less that an hour after he arrived.

4 years ago

star star star star_border star_border

K. Emmett Fergerson Farmington, MI

I feel that CHW has decided that I’ve made too many claims and that it is no longer advantageous for them to pay anymore claims. I paid for 3 years of coverage right out of the gate which I now know was the worst thing I could’ve done. I’ve had some very unprofessional and rude conversations with a couple of CHW employees who told me that they are basically upside down financially when it comes to my home warranty plan due to a major appliance going out. It almost feels like a HMO that no longer wants to cover a member due to too many claims.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 14th, 2021

star star star star star

Alicia Burns Dallas, TX

The experience with CHW, has been amazing I bought an older home and when the air conditioning stopped worked, a knowledgeable technician was able to fix my A/C and tell me what the initial problem was

4 years ago

star star star star star

John Wilson Irving, TX

We appreciate the quick response to a request for service. At times we are notice that the time lag between the initial service call and the final repair is a little delayed we try to understand the circumstances.

4 years ago

star star star star star

karin miranda Gilbert, AZ

They were fast, they arrive when they said they would. Found the problem within minutes, fixed it and were on their way!! Please use them in the future! The guy was very nice too!

4 years ago

star star star star star

J Smith Pearland, TX

It was easy peasy.. I called about my AC and a tech came out the next day to check on it.. the tech was very informative and let is know exactly what was going on and how to fix the problem

4 years ago Edited January 10, 2024

star star star star_border star_border

Jana Price Texas City, TX

I have had 5/6 calls to fix my ice maker since Nov 2020 which cost me $240 plus all the items I had to throw away. Finally in Feb 2021 the ice maker was fixed until May 2021. The repair man that came today said it was low on freon so he added some. He said if this happens again there must be a leak in the system and that the refrigerator should be replaced. I hope so. I am tired of throwing out items I have purchased.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2021

star star star star star

donna gagliardi Blackwood, NJ

Your customer service care so far has been wonderful... kudos to Kurt for my initial contact to your company and Jake for the follow up contact. Both did a fine job representing your company and answering my questions.

4 years ago

star star star star star_border

Ram Rangavajhula Charlotte, NC

Technicians were promptly dispatched for couple of issues I had, and they did their job well too. However, even after calling CHW thrice to confirm waiver of service call fee as promised, it still was not communicated to the technician, due to which there was a delay of half an hour.

4 years ago

star star star star_border star_border

Mildred Washington, DC

Unfortunately, I was very disappointed!! Had to wait 3 weeks to get a technician who knew what was wrong with my washer. The 1st guy that came out wasn’t interested in fixing anything just wanted the $60. So I had to call & get someone else out. That took another 10 days because the next technician never showed up & I had 5 missed/ no show. Finally I got a technician to come out who really knows what he was doing so I could get the washer replaced.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 3rd, 2021

star star star star star

Ronnie Lynch Midland, TX

We filed a claim, using the phone automated system, for our water heater and within the hour CHW had a plumber scheduled that afternoon. All of our claims have been handled very efficiently

4 years ago

star star star star star

Terry Holmes Roanoke Rapids, NC

I really like Mrs. Wilson and her attitude to get me to come on with Choice Home warranty she was nice and pleasant and funny but real and I like a person like that she’s a good sales person thank you

4 years ago

star star star_border star_border star_border

Siemowit Rudnicki Houston, TX

Repairs are handled by different contractors every time and most of the time are done right. Problems begin when a covered appliance is not reparable and needs to be replaced. It takes weeks to negotiate replacement price and months to finally get a check. It was suppose to be "if we cannot fix, we replace it". Yeah!!! You can expect to get 1/4 what it will cost you to replace an appliance. My freezer died last year and I spent $855 to replace it with a smaller one. Two months later I got a check for $466.80. Recently my dishwasher had to be replaced I'm waiting to get a check for $246.00 and that after I paid $65.00 for service call! Don't buy this warranty. It is just a waste of money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 1st, 2021

star star star star_border star_border

Gayle Paul-Grucza Murfreesboro, TN

This is the first time I've needed to call for maintenance service. The representative was extremely pushy to increase our length of coverage. Reluctantly we did increase the length of coverage from 1 year to 3 1/2 years. Overall this I did get to tell him about my maintenance issue, but he said that I needed to call back tomorrow. I find this unsatisfactory practice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 1st, 2021

star star star star star

Gary Kirkman Houston, TX

I subscribed to Choice Home Warranty two years ago and the service has been well worth it! Response has been quick and professional repairing refrigerator to ceiling fan. I highly recommend Choice Home Warranty!

4 years ago Edited January 10, 2024

star star star star star_border

Mary V Brookfield, IL

This was the first time I put in a claim . The service was very good; they quickly made an appointment with an excellent repair pro. I'm very impressed by the service I received and feel comfortable about my choice of Choice Home for protection of my home.

4 years ago

star star star star_border star_border

Guy C Mystic, CT

We like not having to worry about getting home systems fixed, however CHW has struggled in the past to find companies that service SE CT. In this case the offer to let you find your own tech, however the process is cumbersome requiring the tech to visit, diagnose the problem then wait for CHW to decide whether they are going to authorize the repair. Finally, if they decide to replace an appliance, it may take some time to get the payment from them (be prepared to buy out of pocket and wait for them to send you the funds.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2021

star star star star star_border

Linda M Sonoma, CA

The repair person came on time and replaced the garbage disposal. However, when I ran the dishwasher, the water gushed out of the air gap on top of the sink, flooding the counter and floor.! When I called him to report this, he immediately knew what he failed to do and returned the next day to do a quick fix, removing a small plug.

4 years ago

star star star star star_border

JoAnne Gilbert, AZ

I like the initial process for opening a claim, but it seems the contractors have issues being able to handle a repair in one visit. They come, assess, then have to get approval, and the repairs take days or weeks to complete. I've had to make follow up calls with Choice and that shouldn't be part of the process.

4 years ago

star star star_border star_border star_border

Maddalynn & Barry DeArmond Prairieville, LA

Very disappointed in the handling of the last 2 claims. 1st claim ended without completing the repairs of the appliance. The CHW assigned technician worked on the appliance twice. After the 2nd time he told us there was another part that needed to be changed to complete the repair. The technician then reported to CHW that the repairs were complete and the claim was closed. When I questioned this, CHW informed me that there was no recourse other than to submit another claim & if I cancelled my coverage there is no rebate on the unused premium. Surprise! In previous communication with CHW I was told that I could select a repair company and have them assigned to a claim. I submitted a 2nd claim to repair the appliance that included the name of a repair service. CHW ignored my request and assigned a repair company for the claim. I obviously cancelled the appointment with the assigned repair service and had the repairs completed by the company I selected. Just as a note, the 2nd repair technician found that the parts installed by the CHW assigned technician were either the wrong parts or incorrectly installed or both. By this time the broken appliance had been out of service for close to 2 weeks so time was of the essence and I moved forward with getting the machine repaired. When I requested information on submitting the invoice from the 2nd repair service to be reimbursed I was told that since I did not have prior approval my claim was denied. No thanks to CHW the appliance is now working properly and my wife is happy. It's a great day!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

Choice Home Warranty Reviews