Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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ssimmonds Chesapeake, VA

This is the first time I needed to initiate a claim and it proceeded very smoothly. The appointment was set and the repair folks showed up on time and resolved the issue. The overall process was smooth and easy.

4 years ago

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Michelle B. Winter Park, FL

Sewage backed up in my bathrooms & Choice Home Warranty sent Tech out ASAP. SC Jetting was absolutely Fantastic…Prompt & Professional!!! Thank you Both for your great customer service!

4 years ago

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Robin Smith Denver, CO

There are ok. I am a former long time customer of American Home Shield and left them because 1. Their customer service is in the Philippines and they couldn't resolve a issue with my swamp cooler. I joined Choice Home Warranty and have been with them a year and this is the first time I used them. I am little disappointed in the service. It took almost a week for someone to come out and I asked Choice about because I thought it was a 48yr turn around. They basically blew me off and said to contact the company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Tim Beasley

Some you can understand and some can't understand me.The person they sent out wouldn't work for crap from my apartment and I'm still dealing with it and I have to hire somebody and now wait to get reimbursed from them. They sent out a plumber that was awful. Didn't bring no tools, didn't they know what was going on.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Dwayne Cummings Mogadore, OH

It took a long time for the service providers to take my claim. The first provider cancelled without even letting me know, the second one was supposed to be out between 11 and 3, at 2 I called and she said she could be here by 3:30 or 4:00, she didn’t get here until 6:30. She did a good job once she was here but it would have been nice for her to get here when she was scheduled.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Tina Higgins Mesa, AZ

I have had great experiences & terrible experiences. They do a 60% good job of choosing the technicians that they send out. But be warned - if the technician does something neglectful or damages your appliance so it is unusable - CHW will not take any responsibility or refund the visit charge. I would not say amazing - but that is the only button this review is allowing me to check

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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richwester54 Spirit Lake, ID

I feel I have to jump through a lot of hoops or wait a long time to get service. This has been relevant with this last service repair,through no fault of the technician. Have been without a fridge for over 2 weeks & still not working. Unknown how much longer. Very frustrating.

4 years ago

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Ray Torres Painesville, OH

Every aspect of the claim experience was great. Making the claim was easy. The promptness of the service was fantastic. And, the way the repair tech handled the job was outstanding.

4 years ago

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Tarrance Malone Atlanta, GA

My garbage disposal stopped working. The claim process was quick and easy. I went online and filed the claim, the technician was scheduled, he came out and replaced the garbage disposal. The process was super easy.

4 years ago

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Jjames Smith Lawrence, KS

CHW had hard time finding someone to look at water heater. Offered me option to find own person to check out water heater knowing full well I told them most likely tank leaking that I found out later not under warranty. Asked for appeal process and person on phone had no clue about how water heater worked or parts involved. Just said not under warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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GWM Ruskin, FL

Our clothes dryer broke. Choice indicated that parts are no longer available & that replacement of the machine was warranted. We were offered a very low amount of money to replace our dryer. We appealed. We could not get an appointment with a claims representative any earlier than two weeks from the date of contact, a far too long period. When we were finally contacted a slightly larger amount of money was offered. The amount offered would not even over half the cost of purchasing the same, or similar, model. The agent said that regardless of whoever we talked to we would not get additional funds. Furthermore, the agent stated that Choice would not provide any data to us as to how they arrived at the low figure. This whole affair has been undesirable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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lilu patterson Lincoln, NE

Your service people are great they take their time and do the job right. However for speed of the service is terrible . I went 3 days without a hot water heater and a shower. If my son did not know how to turn the water off we would of had a mess that I would have to clean up and a water bill that would have cost me a fortune, let alone all the damage that it could of cost. You need to be able to have a hot line so a customer could get immediate service

4 years ago Edited January 10, 2024

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Fun Gamer Westfield, IN

The process of starting a claim was easy but completely automated and has no sense of personal customer service. They also only paid roughly half of the total bill. I paid $425 for a $900 bill. When I asked what the breakdown of my charges were, they couldn’t explain other than $75 service call and then $350 of “uncovered charges”. They wouldn’t tell me what the $350 was.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Eric Barringer Temple Hills, MD

Choice has been a pretty decent experience. Had some up and downs that may have been the result of not fully understanding the policy. The price has gone up a lot. I do not believe that they are offering anything more to rectify the price increase.

4 years ago

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Christine DiGirolomo Matawan, NJ

Have just purchased a home warranty. Eli was polite, professionally friendly and willing to answer my questions. The experience was 5-star. I look forward to Choice Home services being the same!

4 years ago

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Andy StClair Bridgeton, MO

My first claim for my dishwasher was not a pleasant experience. First, the offer to replace wouldn’t even cover half the cost to replace a similar dishwasher. When I asked for it to be looked at again, they came back with the same amount saying they do not consider function, only where the buttons are located, if the interior is stainless steel and the amount of sprayer heads. This very frustrating as the point of a warranty in my mind to to limit out of pocket costs to near $0, and that will not be happening with this case. Second, when given a case manager, their schedule was booked out 2+ weeks. If this was a critical system, that is way too long to wait to discuss with someone your problem. I was given a phone number and ext. plus an email. The phone ext. goes to a general mailbox. I don’t think anyone checks this as I left several messages, and only received callbacks if I called customer service and had them reach out to give me a call. Beware too with customer service as they have no way to transfer you to your case manager if they are available, which makes no sense to me as to why you would set your phones up this way. Even when I emailed, I never received a reply. Beware of choosing choice home warranty and disputing the offers they give you. They make it extremely difficult to get resolutions, making you jump through hoops to get any answers. I will more than likely not be renewing my contract at the end of its term.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 10th, 2022

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Bruce Boiter Richmond Hill, GA

The creation of the request was simple. I was notified quickly. The technician contacted me promptly, followed up, arrived on time and quickly determined and repaired the problem

4 years ago

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Trish Stone Mountain, GA

I was not able to submit a claim online. It said my policy number was incorrect. When I clicked on I forgot my policy number, it went back to the previous page telling me to enter my policy number. I called the number but instead of pushing 2 to get an agent, I pushed 3 and got Andrew who was very helpful. He verified my policy number it was the same number I entered. Andrew was very helpful and entered my claim information. If I could have spoken to him the first couple of times I called, I would have given 5 stars.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Samantha Feaster Columbia, MD

I like that Choice Home Warranty website is easy to make a claim and quick to send a technician out to fix any problems that we have had. I do not like that my call fee and monthly payment has increased twice. I was told it would not increase when I switched from my old company. Choice never notified me of the increase prior to.

4 years ago

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Ruth Rourk Frisco, TX

I should have realized that Choice Home Warranty is very good for small repairs, but they definitely will not cover large repairs - very disappointing! The air handler component of my heat pump began malfunctioning in January. Choice came out in February and replaced a relay switch. I had to call them again this week, and this time it was the motor which they refused to replace on the grounds that I had not properly maintained the unit. Excuse me!!! I have had semi annual service calls and have changed the filter at least twice a year. What a lame excuse to deny responsibility. Because I am moving in a few days, I have chosen to replace the whole unit on my own to make the property safe for the new owners.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Mar. 10th, 2022

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Samatha Podishetty Ashburn, VA

fridge repair done right away, person was courteous, knows his job and finished right away. he was amazing. could have given 4 to 5 stars if washing machine repair was done the same way. i have to place the request again as the person couldn't fix problem and worst they replaced a part which did not fix problem at all as it is not a problem at all. the person who finally fixed it said its a small water hose fix and nothing wrong with machine. sadly the fully functional manufacturer part is replaced.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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David Peck Las Vegas, NV

The repairman was here and checked what needed to be done and recommended that the unit be replaced and when the repairman contacted and told CHW that it was in bad condition and recommended replace he was told to do nothing. he did not say it couldn't be repaired so please my wife and I are old folks and need our A/C working so please do something

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 3rd, 2022

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james mcnair Loganville, GA

A repair tech was sent on a Sunday after I called on Friday. Very efficient tech had system up and running within the hour. Have had many home warranty companies and this is by far the best. Highly recommend

4 years ago

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Mario Giordani Fort Lauderdale, FL

Had choice warranty for the last 2 years and just renewed for the next 3 years, have required their services for 4 times already and always great experience, prompt, professional, detailed.

4 years ago

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F Papscun Scottsdale, AZ

We first reported a problem in November 2021 a repair man came needed to order a part waited that part came then needed another part we left for Thanksgiving and he agreed to put the part in on Dec 3 as we were leaving on the 4th. He never showed up. Then he came on Dec 27 th and it was supposed to be fixed. It was worse now the drain didn’t work and the soap dispenser wouldn’t open. We were out of town till the end ofJan they wouldn’t let us Schuler a repairman until we got home. Then it took 10 days he came and it now needed 3 more parts it took almost 2 weeks for them to decide to replace instead of repair. We thought ok then they offered us $246.00!! The cheapest dishwasher we could find was $495. But that was it ! We are very unhappy

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Neil McGuirk Spring, TX

This is my second claim with Choice Home Warranty. The company responded very quickly to the claim. Unfortunately, my toilet issue apparently is in the venting system for my Plumbing and is not covered under the warranty.

4 years ago

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Terrie S. Norris

Claims are easy to open. The response time is quick and the service providers sent are professional. The service providers return if it’s not fixed the first time at no extra service charge.

4 years ago

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Mark Kassouf Albuquerque, NM

Michele was great to work with and was very patient with both my wife and I as we asked numerous questions regarding the policy. She was very knowledgable and gave us what we believe to be a great rate.

4 years ago

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Rita Arancibia Tucson, AZ

THE JURY IS OUT. BUT ---I just purchased the annual plan. What I did not like is the way the salesperson was so pushy trying to get me to up the ante with more years to my subscription. Also he was a bit rude when I declined. I did not feel at all comfortable and almost cancelled right then. Then today, I received a call from someone with the company asking me to verify my address and phone number and then had the audacity to offer me a "free" alarm system, WHICH IS NOT FREE it is 59.99 per month. The install is free-- This really bothers me. Seems a bit without integrity. Anyway, I will see if I keep the plan. I have 30 days to cancel.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 18th, 2022

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Janet Tate Santa Rosa Beach, FL

I’ve only had them for a short time, but in comparison to my previous home warranty company, I was delightfully surprised how quickly they were able to get an appointment set up for us.

4 years ago

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Nita Winston-Salem, NC

So far so good. We shall see. The Rep was very polite and knowledgeable. Hopefully this will be better than what we have now. We shall see. Thank You. Never know until you start and need the company

4 years ago

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I Washington Memphis, TN

I was looking for a warranty company online. I read the reviews and noticed that CHW had an above 90% approval rating to be the #1 in the field. I called spoke to a representative and took the deal offered the rest is history as they say.

4 years ago

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Tarina Crabtree Kansas City, KS

I told them the issue when I called. Paid $85.00 fee only to be told not covered AFTER I paid. Appealing process now. Will see. At least should be refunded my $85. May have to shop for different home wty company. Also...when speaking to agents, most of them barely speak English. Have to ask them to repeat themselves several times. Not happy right now.

4 years ago Edited February 17, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 17th, 2022

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zendock Springfield, VA

Was filling out a quote request form online when I received a call from choice. I ended up signing up for a warranty. I asked some questions and the answers are not true when the policy arrived. As an example I asked if I could use my own providers and was told that as long as they were licensed and insured that I could. This is specifically excluded in the contract. In addition my house is larger than the size limit in the contract so the contract is already void. I will be canceling both of my policies. In addition when I mentioned that I had not had time to review the company I was told after mentioning consumer reports that you were the highest rated company by consumer reports. Consumer reports in fact recommends not buying a home warranty and Better Business Bureau showed multiple complaints and that furtherresearch also showed lawsuits in New Jersey and Arizona by the states against your company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2022

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Robert Velazquez San Antonio, TX

This is the 3rd time we had made the claims for the repairs with the A/C system and every time Choice Home Warranty responded rather quickly and always stay in touch and inform us what and when the service may happen.

4 years ago

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Rex Haverty

The "We fix it or replace it" is false advertising, in my opinion as I has to pay $1,275.00 for Heat Pump repair because a large part had to be replaced. I also had a bathroom repair where the technician BROKE THE FAUCET HE WAS REPARING and when I called Choice I was told that I had to work it out with the technician and that the issue was my responsibility.

4 years ago Edited January 10, 2024

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Vernon Summers Philadelphia, PA

I have never had a problem with choice warranty. The technicians were always on time. And if the appliances could not be fixed Choice Warranty always paid the marketing price for the appliances.

4 years ago

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Jennifer Bramwell

They they are nice reliable and on time if you need to reschedule they're more than happy to and I had to reschedule and I got them out here the same way it was awesome and I would recommend them to anyone

4 years ago

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Dieter Wefuan Fort Worth, TX

Seamless process to file a claim and seamless process to resolve a claim. Fast service. File a claim two times and I have been impressed all the time at the ease of the process from start to finish.

4 years ago

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Ron Spencer Cedar Creek, TX

I needed my water pressure regulator changed out and because it was not attached to my home (located next to the water meter by the street as they all are), CHW declined to authorize the work. What difference does it make where the pressure regulator is located????? The pressure regulator is actually listed as being covered in the plan. Really bad CHW

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 8th, 2022

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Kaye Miley Oklahoma City, OK

The quick response and set up of technicians is awesome. I do wish your website had more information. For instance, I had expected that the website would allow me to view previous claims. I have had 3 different technicians out to work on my Bosch dishwasher. I'm sure it was still under warranty from the previous visit - but because there is no record of it on your website - I now know I have to keep all emails and correspondence every time I file a claim. It shouldn't be this cumbersome. I also do not like that when an appliance has to be replaced - I can only get a voucher for Lowe's. Their customer service, process of ordering a new appliance and lack of available appliances is the worst I have ever experienced. I ordered a washing machine on 23 October and it wasn't available until 31 January.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

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Marlin Fort Worth, TX

Each time I’ve had an issue with my home, the folks at Choice Home Warranty were eager to help and sent out professional techs to our home and quickly made the necessary repairs. You can’t ask for better.

4 years ago

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Theresa Cook Atoka, TN

Marcus E was polite on time efficient and professional. This was my first experience with filing a claim. My issue was covered and the appliance was restored within hours. Outstanding service

4 years ago

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Karen Lawrence Roswell, GA

First they did not approve repairing a toilet, I appealed and explained the information they had might have been incorrect. Then they covered the job. Thank you! The customer service rep Aaron Santiago was great!

4 years ago

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G Flemming Hampton, GA

Associate was knowledgeable & Very pleasant to talk to. Very friendly and Professional. It was pleasure speaking to your Representative he helped me immensely. Keep up the Good work.

4 years ago

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Holly Gast Cleveland, OH

Choice sent me an email stating the technician would be at my house on Monday between 11-3, and they never came. Apparently, when Choice emails you about an appointment time, it doesn’t mean anything. It jus means that the company has accepted the job. The technician wasn’t able to come out until Thursday to unclog my kitchen sink. Five days without a sink is tough.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 31st, 2022

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Don Andrews Orlando, FL

I would have gave you five stars let last August when we made a claim for our Ocean City property we had to find our own technician try to follow the rules contacting you didn't get back quick enough and we had to pay for the thermostat

4 years ago

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Courtlan Campbell Spring Grove, IL

I really like the technicians they have hired and sent to the house. Only thing I am unsure about is final costs of claims. Thought I paid the service fee if covered but was charged $300 for water heater install and not sure if that’s normal.

4 years ago

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DeQuita L Byrd Bradenton, FL

I saw this discount via an email from my employer. As I was filling out the form for a quote, I received a call from Tony. Tony went over the discount info and then told me of an additional discount I was eli6forbecause of my employer. It was easy to do. Thanks Tony for taking the time to explain it all from A to Z.

4 years ago

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HARINDER BIR SINGH Belleville, MI

Within the last few months I had three breakdowns of different appliances and all were handled very timely and efficiently. All repaired appliances are working fine and as good as new.

4 years ago

Choice Home Warranty Reviews