Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Jackie Rock Hill, SC

Prompt response to my repair needs. The service repairmen who came to our home were knowledgeable and helpful

3 years ago

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Lawrence Bogardus Richardson, TX

I like the timely response I get to fix any problem I have that they cover , and the price is reasonable and fair.

3 years ago

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John Ainsworth Port Saint Lucie, FL

The $75.00 dollar service fee is well worth the expense. The balance is paid to the technician by the company.

3 years ago

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Nickole Smith Olathe, KS

The idea of a home warranty is amazing, I think I need to find a different company. The process with this company is long, confusing and not customer friendly. Claims are hard to get approved and once they are approved, receiving reimbursement takes over a month to receive.

3 years ago

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Maryann Gordon Port Richey, FL

Got in touch with Choice Home Warranty on a Sunday and a service man was here to fix my Dryer the next morning

3 years ago

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Dora Hayward, CA

When I bought the Choice Home Warranty contract, I was told that my Ty. Was covered if anything went wrong. The technician came out and looked at the issue and the technician nor choice warranty followed up. I called many times and later received an email stating the On/Off switch is not covered. Thus is ridiculous!

3 years ago

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Douglas Lynn Berndt Glasco, KS

The ability to work with the technician. They ask questions that can't be answered for sure. When the tech uses more fluid to fix the problem, Choice won't modify the quote and pay the difference.

3 years ago

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Ronald Sereni Pompano Beach, FL

3 years ago Edited January 10, 2024

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Gene Belmont, NC

Second time I've tried to have my A/C repaired. First time 5/24 didn't hear anything until 5/31 when I was out of town. Technician assigned states repair has been removed from portal. Reported again 6/ 29, Technician still has not been assigned.

3 years ago

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Verified Customer

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Bonny Strickland Frisco, TX

Excellent response time and service.. The AC unit was restored to working condition within 36 hours. Thank you!

3 years ago

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kayode awolola Indianapolis, IN

I am not satisfied with your service at all. My Air conditioning unit has stopped working since May 1st but you don't have a solution. I regret having a policy with a choice warranty.

3 years ago

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Anonymous

They have been courteous and made us an appointment with whatever person we needed. We had excellent service.

3 years ago

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Kathleen

They just came out and just sort of looked at it and left. I need to get my dishwasher fixed and they said it was it wasn't in the contract.

3 years ago

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Norma

The first time I called to use my warranty they told me they couldn't do it. Even though the warranty said electrical and plumbing and all appliance, they have not done any of that. I thought they were reputable. They lied to me.

3 years ago

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Clark Cushing, OK

Paid 1897$ to fix my air condition and it was OK'd by one of their technicians. Then I found out they were sending a check for $700! Typical service from insurance company!

3 years ago

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Renato New York, NY

Not a good experience for a brand new customer, signed up for a long contract and when i called the first time for my water heater issue, no one even get back on me so i have to get an outside contractor to fix my water heater. I will never refer anyone to use your company unless you address your issues now.

3 years ago

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Lionel

They always found a loophole in the contract to charge you more for repairs. My A/C condenser went out and should have been fully covered. They told me that my deductible was $2,000.00. Found out from the service company that installed the new condenser that the total cost of the repair was $2,400.00. So why was my part so high? Rip off..

3 years ago

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Sherrie Brookings, OR

cid:9C0E64D9-DE33-4008-9CF4-48F73AFC0733 I was told by your company to get my own hot water heater and electrician to fix and I would be Reimbursed I’m still waiting nobody has reimbursed me nor contacted me in regards to this

3 years ago

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Jeff Dufrene

Quick response to service requests. Service techs always professional and knowledgeable about their job.

3 years ago Edited February 11, 2025

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Davey Diboll, TX

I. Have had no problem. With choice. Have ben treated good except for one problem. It was corrected.

3 years ago

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Lorraine Badiali

I liked the company and technician who came to repair my AC. I did not like waiting 7 days in the heat and humidity for service.

3 years ago Edited July 10, 2024

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Kevin

I think the value is determined by the age of your home. Obviously new home less problems. So far only have had washer/dryer/refrigerator issues.

3 years ago

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Julian Causey Columbus, OH

After 7 weeks and two contractors our problem is still not resolved Now they want me to find someone to repair our unit, pay them and wait for them to reimburse me! AMAZING is correct

3 years ago

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Andrea Brentwood, CA

I have been trying to have a burner on my kitchen stove repaired/replaced for several YEARS now...I am pretty sure no repair under a warranty should take this long!

3 years ago

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gloria horton El Paso, TX

I filed a claim on a hvac system since 1 June 2023. Reported with priority because tenant has a child. Up to date, hvac problem has been scheduled for technician that has not showed up.

3 years ago

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Anette Greensboro, NC

Dissatisfied with prior claim from 2023. However pleased with how this claim was handled. Quick response from Choice and Tier One HVAC

3 years ago Edited March 19, 2024

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Dalena

They respond when I have questions. I've only need to use it once so far. Had to replace exhaust fans. It was very difficult dealing with them on that issue.

3 years ago

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Tim

Everybody's been really good. I've filed a couple claims, and they've been professional, very quick, and very knowledgeable.

3 years ago

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D Narine

This company is one of the best. They are very prompt in responding to your problems. It is worth my time and money.

3 years ago Edited June 28, 2024

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Michael Bonita Springs, FL

Unfortunately for us, we had two claims that we were unable to resolve. Both claims were denied on technicalities and were never fixed. I hope other customers have better luck with them than we did.

3 years ago

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Carrie Cumming, GA

They showed up when they said they would. We’re professional and polite, fix the problem and left.

3 years ago

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Joyce Memphis, TN

Last month I had the plumbers here I paid my service fee they didn’t have part for toilet the bath tub faucets are leaking no parts for that either kitchen sink leaking no parts I talked to the office an a man told me to call and get an appointment I think he should have gotten me one Choice does not care

3 years ago Edited January 10, 2024

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Mar Rio San Antonio, TX

I loved how the technician was on time and knowledgeable in my need. He was helpful and understanding.

3 years ago

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Pascal

I had multiple issues with my gas furnace 22/23 winter and my Choice Home Warranty covered nothing. Repair to my one year old gas furnace cost me $1100.00

3 years ago

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Sid Schwartz Palm Desert, CA

It has been over 30 days and I cannot get a decision from Choice because they cannot get info from their service provider and their follow-up is only via text. They refuse to call their service provider to get the info that need to settle my claim.

3 years ago

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Kathlyn Madison, TN

Has fulfilled their obligations but does not always get claim requests filled promptly, use quality contractors, or approve anything but the bare minimum product required

3 years ago

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Vince Gonzales Dallas, TX

I am very unhappy!!! First, the guy comes out says the icemaker water supply is not shutting off. I said I need a new icemaker he said yes comes back a week later or longer and replaces a valve icemaker still not working texted the guy said it’s still not working he said he’d order an ice maker 3 weeks still no ice maker!!!

3 years ago

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Verified Customer

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Steven Oceanside, CA

My hotwater heater went out. They agreed to replace it, but wanted to charge amount $1,400 for the install. Nothing special!!! Found a licensed plumber to install a better heater unit, ( heater included) outside of warranty for $1,100. WHAT IS THE POINT OF INSURANCE WHEN IT IS CHEAPER AND BETTER WITHOUT IT.

3 years ago

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Kay Cortelyou Methuen, MA

Prompt response. Competent repair companies. Follow up if needed. Coverage as described in contract.

3 years ago

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June San Antonio, TX

So happy with your service technicians are great. I am so happy that I signed up with your company.

3 years ago

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Ruth Liberal, KS

We did not like the fact that it took way too long to have the service completed when a claim was submitted. We were given a runaround with continued excuses as to why the service was not carried out in a timely manner. No complaints with the repairmen, just with the length of time it took to have someone sent to do the repairs.

3 years ago

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Verified Customer

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Sue TX

Choice home warranty after 3 calls and almost a month without a water pump I called a company to get it fixed I wanted a full refund on my contract because you have breached it. I have contacted the federal Trade Commission of your deceptive practices

3 years ago

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Richard Hobe Sound, FL

Very difficult to speak with a live person who actually knows what is going on Takes a very long time to schedule a service technician to come and evaluate the problem. Then wait again to come back with parts.

3 years ago Edited January 10, 2024

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Robert

Every is going fine . Last claim was taken care of very quickly.Very happy to have a Choice Hoe Warrenty.

3 years ago

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Carroll West Des Moines, IA

The technician was very informative, very personable, and spent time explaining to me what he was going to do.

3 years ago

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Donna North Little Rock, AR

They came out on May 25 to fix my freezer and had to order a part. It’s now June 7 and the part hasn’t come in. They sent Sears home repairs. Their website will not let me log in. I put in my email and policy number and nothing happens.

3 years ago

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Eddie Richmond Porter, TX

I don't care for the reimbursement process. There is a discount with the authorization from Choice and the outside technicians.

3 years ago Edited March 5, 2024

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Courtney North Las Vegas, NV

The response from choice itself was timely however, the technician they sent out did not complete the job. It was my garage door opener which then broke two days later, and I had to pay out-of-pocket to get the job done correctly myself.

3 years ago

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Donna Sinclair Siloam Springs, AR

I like the coverage and the cost. When I needed a repairman the response was faster than the former company I had a warranty witih.

3 years ago

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Maurice Kansas City, KS

Can never get direct answer on claims. Te chicane submit claims but never get work orders to fix anything. I get vague emails for additional info which I have no idea what they are talking about. Why can't the person needing info can't contact me by phone so that commcations are clear and thing can move along with everyone on the same page.

3 years ago

Choice Home Warranty Reviews