Choice Home Warranty: Read 46,171 User Reviews From Real Homeowners

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Ray Naperville, IL

During the polar vortex week in metro Chicago when temps plummeted to -30 degrees my furnace malfunctioned. Within 12 hours of filing a claim a repairman was summoned visited and repaired! Bravo!!!!!

6 years ago

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David Ackerman El Dorado Hills, CA

After two attempts, a plumbing vendor was located that could fix a leak in our toilet. You offered the option to select our own plumber and get reimbursed, but this option is not the best - so we waited for your contracted vendor to respond. Job was completed right away - well done.

6 years ago

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Constance Ward Gering, NE

The agent was very helpful and informative and took the time to find a special policy and rate for me. I am pleased with my choice and appreciate the personal help information that I received.

6 years ago

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Barbara Bruington Columbia, SC

The services provided is not expedient. When an appliance is being replaced, it is never a sufficient amount to purchase a quality product. Item is never repaired on the initial visit and often times takes up to two weeks to satisfactorily complete.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 1st, 2019

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Ann Clarksville, TN

I had a bit of an issue with the online claim form, I live in the South and most houses have heat pumps for heating system but it was not an option on the form. When I was able to speak to a representative he was able to put in my claim. I had an appointment within a few days.

6 years ago

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Don Parrack Houston, TX

Choice really is my choice. Two service this week. Both were very good experience. The technicians clean cut, very polite, took the time to explain the problem. Good experience overall.

6 years ago

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Jim Ballantyne Slidell, LA

When they choose to cover it is a fairly good service, but often they look for reasons not to cover items. The claim specialists have been inefficient as of late. Explanations are often just we don't cover it. Some can explain most are surly, or don't bother to return calls. I am frequently passed around from case manager to case manger. It is as if they get paid for the lack of resolution in favor of the consumer.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Feb. 1st, 2019

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Cheryl Lincoln, NE

I was told I could use my own repair person and you guys would just pay him. Now Im reading there is a middle man who has to approve the repairs. Please advise if I was given wrong information. Thank you I just signed up today.

6 years ago

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Renee Gilreath Anderson, SC

Choice Home Warranty is prompt with scheduling service calls, has reputable maintenance and repair companies to take care of my needs. I really appreciate having my warranty needs taken care of so professionally!

6 years ago

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Anonymous Lake Forest, IL

I only had one claim with CHW, and CHW made me find my own vendor which I found strange. Secondly I found that the sales agent were too persistent when it was time for me to renew. So many phone calls that I almost did not want to renew. One agent was not only persistent, but pretty unprofessional as it sounded like he was watching television while trying to renew my business

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 21st, 2019

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Marvin Valladares Montclair, NJ

Choice is always quick to get me the technicians I need and if they cant I can always find someone local and then get reimbursed for the work done. I recommend having this warranty for everyone.

6 years ago

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Russ West Jordan, UT

Marilyn was great to work with. The original appointment was for Monday, but with no heat I was concerned the house may get too cold so I called her to reschedule. She was able to come on Sunday and fix our heater.

6 years ago

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Dana Lowe Stockbridge, GA

The technicians that came to my home were courteous and very knowledgeable. They found the problem immediately. They fixed it and were on their way. I'm very pleased with the service! Dana

6 years ago

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Patrick K Currie Buford, GA

The service is actually pretty quick on the turnaround to get someone out to our house. They’re usually our fist call whenever something goes wrong. With such a low fee, how could we not?

6 years ago

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Paula B. Phoenix, AZ

I had a very good experience learning about Choice Home Warranty and purchasing coverage. The representative, Jake R was pleasant, helpful and cared about my needs as a homeowner. He even mentioned a senior discount.

6 years ago

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Ronnie Portsmouth, VA

I submitted a claim for a faulty heat pump. 30 minutes later CHW called to schedule the appointment that afternoon. The mechanic determined the problem and I am waiting for him to return to fix it. Happy thus far.

6 years ago

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Mary Jo Nowell Foley, AL

Your representative (Vincet) was very informative. pleasant and helpful. Hopefully he answered all my questions but am sure more will pop up and hope if I have to ask more questions he will be available for answers.

6 years ago

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Patricia Riegert Las Vegas, NV

The tech was great thank you 5 Star Choice Warrentee has been great for the lady 4 yrs I have referred 2 others actually 3 and all satisfied with the quick response from Choice and techs

6 years ago

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Harry A. Jacksonville, FL

I had CHW for over 6 years. They delivered every time but one on a big A/C job which I'm still disappointed with that experience. They took the bad tech opinion but they didn't take a very good company's opinion because it didn't go their way so I had to spent a lot of money (out of pocket) for something that should be covered.

6 years ago

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chuck Emerson, NJ

john and dawn from fast servicez plumbing and heating was fantastic......expedited the call and got me temporarily heat until part is ordered and installed thank you also choice home

6 years ago

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James Ricketts Scottsdale, AZ

Sir, My experience with Choice Home Warranty was very positive from my telephone call, to the emails I received , and the time and the work of the technician you directed to my home. James G. Ricketts, Ph.D.

6 years ago

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Robert Schellman Arlington, VA

Two comments, one positive the other negative: 1. Customer service is good, prompt and a claim is easy to file. 2. Settlement of a claim leave a great deal to be desired. Replacement value is not provided no matter the effort put forward to help the claim manager understand. First the amount quoted as the replacement value is 3 to 4 times less than reality. When it is discovered that the CHW representative is quoting an inferior replacement, the offer is increased but still about half the replacement value. The representative insists that the prices CHW get is less than retail and that is what is quoted. However, when asked to be able to enjoy the CHW prices either by having CHW do the actual replacment of provide tyou access to the vendors that provide CHW their prices you are told neither is possible, that the customer has to arrange their own replacement at whatever value they can and to accept this FINAL offer. Truly deceptive practices and most discouraging to work with.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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Monica M. Longview, TX

CHW is very quick on getting you an appt to see what’s wrong the appliance; however the response time to see if they will cover the needed part takes longer than if we would have just got a repairman to do the services. It has been 5 business days of waiting and no response from CHW or the repairman who came and troubleshoot. This part of the process needs improvement.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 2nd, 2019

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Wanda Block Las Vegas, NV

We have had Choice Warranty for over 2 years and have found their service providers to be awesome...even through the holidays! The Choice customer service representatives are very accomodating too!

6 years ago

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William M Oettel Jr Middle River, MD

This is the first time using you. My parents have said great things about you. So far of what I have witnessed you are quick to respond to customer service and you are friendly and affordable.

6 years ago

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Shelia Brown Louisville, KY

My overall rating is due to my encounters with several of your customer service reps, most noteably the one that goes by the name Precious. She has no customer engagement skill and really should not be answering calls or taking call escalations. She only made a frustrating situation worse and was of no assistance. There were two reps throughout all my calls that did treat me with respect and genuinely tried to assist. Plumbers actally came to my home after each of those two interactions. However, thefist plumber did absolutely nothing and most likely charged for his run, thus causing me an additional wait for my issue to be resolved. I would not recommend them. The final plumber was great and your rep got them to me in a timely manner based on my phone interaction time. I reccomnend you terminate Precious and provide the reps in new Jersey customer service teaining.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and may contact you to address your needs.
Kind Regards,
CHW Team

Dec. 31st, 2018

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jack cusick Jacksonville, FL

The Service Teck called within a couple of hours after I submitted the claim. He was very polite and knowledgeable. He returned the next day to complete the service. He was on time for both appointments.

6 years ago

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Mark Finocchiaro St. Petersburg, FL

At first very happy. Had a problem with the clothes washer, didn’t spin at the end. One month later and several visits from the technician and it still didn’t work. The technician stated that he tried everything and didn’t know what else to do. Contacted Home Warranty and the supervisor was very rude and stated that they would send me $300 to replace my washer. A new one cost $800 plus, compact size for condo. The contract states that they will replace the machine but as several reviews stated, they always find a way around the contract. Cancelled my contract and used that money to get a new machine. They are great until you have a major problem and it does take a long time before they even discuss replacement. Don’t waste your money or time with this company.

7 years ago

Reply from Choice Home Warranty

We regret to hear your dissatisfied experience. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 18th, 2018

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Christy Vogelsang Pekin, IL

Brandon called and gave me eta. He called when he was ready to head my way and timing was great. Looking forward to email report. Im glad to be using the furnace and it doesnt need replaced like other company said.

7 years ago

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Lydia Bennicoff

I would have given a 5 star but not happy that I have to wait almost a month to receive a check for the replacement of my washer. I need to be able to do laundry at home. nd I`m retired so I can`t just go out and buy a washer without the money. You want our payments right away so why must we wait?

7 years ago

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Janet La Plata, MD

Choice dispatch could better serve the customer if they took a look at the service request and not accept the first technician that answers the ticket request. I know they don't handle emergency situations but when it's a furnace issue in 30 degree temperatures don't get someone who can come for 3 days. I had to cancel the request and get back in the pool in order to get someone sooner. The representative told me she couldn't cancel it and put me back in the pool so I ended up hanging up and calling back and getting another representative who did as I requested. I've had issues with technicians not honoring the warranty on the service so Choice had to send another technician out, which they covered the cost. Why have technician that can only diagnostic the problem and then you have to wait for a part? Yes, not everyone will have the part but at least some companies carrier general parts with them.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs

Dec. 14th, 2018

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Russ Ramirez Las Vegas, NV

I’m not sure you want an anadote from me 2 monyhs ago I placed claim to repair my microwave. As of today, it still is not fixed. Choice has assigned three companies to the claim and non have fixed my microwave. Response from Choice is always empathy for my delimna and they have contacted the repair people. They answer they is the same answer I get. The company is waiting on schematically from Kitchenaide. Still two months later, no schematics. Now in fairness I have had one claim done efficiently. But this one is frustrating

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.

Kind Regards,
CHW

Dec. 14th, 2018

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Gloria Gladden Alexandria, VA

The young man who waited on me was knowledgeable and very professional. He was not pushy but persistent enough to make me sign up. He offered me the best deal possible and I appreciate him working with me

7 years ago

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Joseph Love Jacksonville, FL

I had a home warranty with another company. I switched to Choice about a year ago. I am so glad I did! Choice is the best. They unlike other companies, care about their customers..

7 years ago

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Maria V. Mooresville, NC

My garbage disposal was broken and CW replaced it completely and within 2 days. The plumber was very professional and swift in completing the job. Very pleased with the replacement. Works great!

7 years ago

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Larry Pippen Vernon, FL

Responded in a timely manner. Covered items stated in their literature. Repairmen appeared to know the product sent to repair. Somewhat disappointed in the first replacement offer given--would NOT have covered replacement of the equipment which had broken/needed replacement.

7 years ago

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Ted Lasseigne New Iberia, LA

The company that came to fix my heat pump came with the window aloud. They we're professional. They fixed it in a timely manner. O would request Just A Breeze Heat Air And Refrigeration the next time I need work done.

7 years ago

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Albert Shapiro Georgetown, TX

The last person you sent out to my house was very nice and did what he could to clear what I should do next to fix my problem. I did what he told me to do and the problem was fixws at no cost to me other than the $45 I paid the man you sent out. However, in the past I have had several problems with people you have sent out to fix things that I had to pay someone else later to complete the repair as your person never returned to finish the job or didn't repair properly the item the first time and never came back or returned my phone calls.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 21st, 2018

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ADNAN SABIR Montgomery, AL

A good, reasonable (cost), and friendly customer service. However, most of the fine prints in the contract are not reasonable and very conspicuous which may result in denial of coverage you expect.

7 years ago

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Cheryl Palm Bay, FL

Now that I've used the warranty company for a couple of years, I feel I know it pretty well and can share my experiences with Choice as being consistent and a deliberate in the way they operate. The turn-round time between filing a claim and them finding a technician is excellent. And that is why I've given two stars. For the rest, I would give them one star because zero stars is not possible. The quality of the technician is rarely good and the turn-around between the warranty company's contact with the technician and the actual appointment is usually several days. I have waited up to three weeks for a repair to my refrigerator, which left me without a critical appliance. Technicians report that Choice does not pay them well and they have little incentive to make Choice-related repairs a priority. Most technicians work independently and are not part of a reputable appliance repair company. Many of them come from surrounding areas, traveling quite a distance to do the repair. Another thing you need to be very much aware of is that Choice will not, as they advertise, replace your appliance. Nor will they pay the full amount of the service charge for a reputable appliance repair company to come do the work when their technicians fail to show up or fail to make the appropriate repair . My experience in that area is that I had to hire my own technician - with prior approval from Choice - to repair my refrigerator a second time. The first repair took three weeks and was not done correctly. The ultimate reimbursement was less than half the actual charge. They will give you a much reduced reimbursement for service and will give you a much, much reduced amount that you can use toward replacement but not the actual replacement cost. Not only will they not budge on this, it will take lengthily negotiations to get a small reimbursement. If you are led to believe otherwise, you need to know that you are being lied to and I imagine a class-action suit will eventually be filed on this. If you are a landlord or just want the peace of mind in knowing you are covered, I would carefully read the reviews as well as the contract. There was a time that Choice was extending customers' contracts by a month for every positive review they wrote. This was eventually litigated and they were forced to stop that practice. I would ignore the positive reviews and pay close attention to the one to three-star reviews. I find the company to be dishonest and the value to be extremely minimal. I will not renew my contract with them and had I known what I now know, I would not have signed on in the first place.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly for further assistance.

Nov. 19th, 2018

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MBronke Goshen, KY

You get what you pay for. Sales advise Choice has the largest network of technicians and often can accommodate next day appointments. This has turned out not to be true twice I have had to find service on my own and submit a claim, the process is a nightmare and they look for every reason not to pay. Additionally appointments are often scheduled 3 days to a week out. Yes they have lower cost plans and minimal service fees but with the lack of technicians, poor customer service and wait times its not worth the savings.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 15th, 2018

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Tracy Jackson Columbus, OH

When I first called there was no service tech available I found my own then they found one. Representatives was great bit hold time was crazy and waiting for my check is crazy you can just put it the same acct payment is coming from electronic

7 years ago

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M. Sills San Antonio, TX

The most recent service was a great disappointment. Although the referral for AC repair was very timely and the Choice operator was friendly and took care of my need right away, the company they sent to my house left a lot to be desired. The two men from Air Force AC showed up four hours before the scheduled appointment time. I was getting dressed for a Dr. appointment. They said I had received a call that they were on their way, although I had received no such call. They were dirty, and disheveled and I was afraid to let them in my home. However I needed my AC repaired so I did let them in to fix the problem. It took them only a few minutes and they said it was a clog in the drain, so I guess it is now fixed, they did not really talk to me much so I don’t really know. I called the Company back and reported the service and the lady that answered said she was sorry for the timeframe mix up. I am very disappointed in this service. My previous one was so much more professional.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 13th, 2018

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Kaye Baun Collierville, TN

The guy was able to fix my washing machine-hopefully but had to check with Choice about repairing the dryer . It needed a part . He was here on Tuesday-still waiting to hear if Choice will pay for repair or will I. I sure need my dryer .

7 years ago

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bill Orlando, FL

while the tech who came was great! however the dollar amount that choice offered me was poor in that they offered me an amount which could not possibly replace the washer that was being replaced. i appealed the decision and spoke with a women who was not only unsympathetic to my issue but was also quite curt and although i sent her an email displaying the least expensive ge washer available at lowes (apparently their store of choice) she did not review it. i fully intend to cancel my policy with choice because i went through a similar issue with my water heater. although the contract says water heaters are covered, once you get to the exclusion section it actually isn't. i appealed that case and fortunately i spoke to a gentleman who understood. there are other warranty companies out there.

7 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Thank you for your feedback Bill. We humbly request that you update your rating to match your experience.

CHW

Nov. 15th, 2018

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Rhonda Weatherspoon West Palm Beach, FL

I am a Realtor in Florida & Georgia. I spoke with several Warranty Companies before purchasing w/client the Ultimate Coverage plan which was over $700. My client has a well, septic system and an above ground pool. When my client called in about their washer, the Tech told them it would cost more to repair than to replace because it is a newer name brand washer. Choice sent them a check for $350 to cover a new washer, that they said would be their cost (Choice). Well my client is a consumer not a business and he can't repurchase a washer for $350. When he called in about a water pump that pumps water into his home, he was told that was not covered, and it would be an additional cost of $80.00. So I called in with my client on the line. I spoke with Delsic, Dough, Ashley, and several others who insisted on going over NOW all the stuff the ULTIMATE, Higher Price Policy DID NOT COVER! When I initially spoke with the Rep that sold me on the REALTOR ULTIMATE PACKAGE... we thoroughly spoke about the property and what it had, and led me to believe that everything we spoke about during the Sales Call was covered, and now it's all these different add-on costs! Had we know, it would have been paid and we would have certainly made sure that all the items on his property were covered, especially since they are 1st time home buyers! Delsic wanted to offer me all the things they do cover like fire detector replacement, and air filter replacement, at a $65 service charge and then the items are free of charge! Once I went into further discussion as to the coverage I was told, I was purchasing, vs what I now find out what is not covered, Mr. Delsic, was short, and asked if we wanted to cancel the policy. IT'S ALREADY PAID FOR 2 MONTHS AGO WHEN WE CLOSED! He abruptly sent me to another office, which was sales... where that Rep, went over the same coverage's AGAIN, and then sent me to Dough who is a RESOLUTION Manager, (supposedly). When I asked to speak to someone in Corporate or A Corporate CEO name I was told it's owned by lots of people. When I asked for some person who is IN CHARGE because EVERYONE has some one up the chain that one would have to answer to. Dough then but us on hold for 20 minutes before disconnecting us. I am so disappointed with Choice, Their Promises, Their Customer Service and misleading coverage. Would NOT USE THEM AGAIN at this moment. However, if I do find an upper level manager that can assist or is WILLING to assist to resolve our issues, I'll report that back here as well. Rhonda Weatherspoon

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly for further assistance.

Nov. 5th, 2018

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CB Woodbridge, VA

This was our first callout to Choice and we couldn't be happier with the result. We received notice of our appointment within 24 hours and our problem was fixed within 48 hours. We are very happy with the service.

7 years ago

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Debbie Cannady Dunnellon, FL

I was impressed with Ralph, my CSR. He saved me a ton of money and worked with me until I was satisfied. My husband and myself are seniors and veterans and we received a huge discount. Thank you Choice Warranty.

7 years ago

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Bob Pearland, TX

Outstanding first service call experience! Replaced garbage disposal next day by excellent contractor and with comprehensive communication by both Choice and the contractor.

7 years ago

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Timothy Amarillo, TX

I've not had many claims since purchasing my home warranty and didn't know it would take so long to actually "fix" the problems once a claim was submitted. That and the fact that one guy smelled like an ashtrey are my only complaints.

7 years ago

Choice Home Warranty Reviews