Choice Home Warranty: Read 52,493 User Reviews From Real Homeowners

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Anonymous

I click online to use the warranty and describe what I need, and the plumbing problem. So I get an email, and they refer me to a plumbing company.

2 years ago

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Kim

I deeply regret buying this policy. They gave me a discount for 3 years on two of my homes. And I tried to get out of it. They won't let me out of it. So I'm sunk. And of course, I have no confidence in their ability to actually pay a claim. I think they are a bunch of frauds. I've made four claims and they have not honored any of them.

2 years ago

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Nancy

I think it's the warranty works really well if everything is new, and you just have minor problems. But anytime you have anything that has like any kind of age on it, that's the reason not to cover.

2 years ago

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Janie

I used it for my sink was stopped up. I really like the person that they send out here to take care of the problem.

2 years ago

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Stephanie North Royalton, OH

They wouldn’t answer my requests. They sent the worst repair people and then wouldn’t discuss with me. They over promised when I was deciding whether to purchase warranty and they definitely under delivered. I tried to cancel they were so bad!

2 years ago

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Regina Toliver Baton Rouge, LA

Since January I have had a request for services for plumbing and the chosen companies have been no shows. I do not complain much but when u pay a premium for service it would be nice to get it

2 years ago

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Katonya Gathings Greenbelt, MD

The timeline to submit the claim, arrival of tech, and the result of my claim was all handled in a timely manner!

2 years ago

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Denise Albuquerque, NM

Not impressed. Their selling pitch didn't match the actual policy when all was said and done. Lost more than gained. Would not recommend. Be thorough with questions and detailed when applying, especially in plumbing and heating issues. Would not recommend this company. The last rep sent to my house was a scammer. BE AWARE!

2 years ago

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Linda Louisville, KY

They came quickly. The repairs were good. I had 2 different repairs and both repairmen were very professional.

2 years ago

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Scott Elias

2 years ago

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Dino

You guys have been great. You fixed my problem very efficiently and quick. You hired good help, so I'm pretty happy with the service.

2 years ago

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Thurmond

I've used it a couple of times, and each time I was satisfied. You're not bait-and-switch like other company.

2 years ago

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J C Tulsa, OK

We needed to use but they couldn't come through with the repair. So they were gonna offer us a cash buyout, which didn't work out because we needed it right away.

2 years ago

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Donald Henslee Austin, TX

Prompt response. Local contractor polite and fixed the central heater quickly. Just paid the response fee and done.

2 years ago

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David Bagheri Reston, VA

i have a pipe leak. they said repair man number one he comes looks at it goes away. I get an email from choice. They send repair man number 2. The repair man wants me to pay him directly and forget about insurance. saying insurance won't pay. then he lies to choice about what's going on now choice won't fix it

2 years ago

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Muhammad Umar

Within a few hours after opening up my case on the website, the technician came to my home and fixed the garage door.

2 years ago

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Aaron Fairburn, GA

Like all incl customer service….all claims were responded to with speed …. Contractors can n slow though

2 years ago

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linda glorioso Staten Island, NY

after many tries I finally got thru to case manager for my claim. I was told that the track was the problem and the system needed rewiring. I asked for a copy of the report and was told to contact the contractor. I did and was told the problem is the Sensor. Choice has to pay more attention

2 years ago Edited February 16, 2024

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birdyhouse1 Dallas, TX

The part that I liked was that the service was quick. The part that I didn’t like is that when they determined that my dishwasher was not worth fixing, they gave me a gift card for Lowe’s. That will not even pay for half a dishwasher that matches mine. I also have to pay to install it myself

2 years ago

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Robert Stephens Longview, Texas

Money savings, quick response to my issues, quality of technicians has been above average, and peace of mind

2 years ago Edited October 26, 2026

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Robert Gettis Atlanta, GA

Extremely disappointed with last job to repair or replace my microwave. It could not b3 fixed and the allowance given to replace was more than $100 short not including the installation cost.

2 years ago

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Michael

Like all warranty companies, Choice does its absolute best to avoid having to honor a legitimate claim. I have had to fight for every filed claim, and to me, from a purely customer-service-oriented perspective, so far Choice absolutely sucks when it comes to providing decent customer service.

2 years ago Edited October 15, 2024

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Sharon Hart-Thompson

I only had to call one phone and it was handled. Love the customer service and time service of the repair man.

2 years ago

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Marcel Atlanta, GA

The technician were knowledgeable and polite. They knew exactly what the problem was and everything was rectified.

2 years ago

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lisa ketron

They finally came to the agreement to replace my refrigerator after 4 attempts at service and 15 days later! It was exhausting! Thk goodness I had a garage refrigerator but they were fair with reimbursement

2 years ago

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Rebecca

They came out pretty quickly and they solved the problem. And I was just pleased with their service. Very professional.

2 years ago

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Melanie

If I could give a zero rating, I would. Choice does not honor their word, they pay for as little as possible, they highly escalate costs, and they will not prorate back to me the cost of the warranty if cancelled as I was told they would when I purchased the warranty in the first place. Do NOT choose Choice Home Warranty!!!!

2 years ago

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Joseph Richmond, TX

Normally it takes home warranty a couple of days to find a provider, this time it took less then a day!

2 years ago

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Theodora Downingtown, PA

Very professional and courteous very food at what they did I would recommend Choice Home Warrenty to all.

2 years ago

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Jacqueline

I had a mixed experience with customer support. After my washing machine repair, I didn't receive a follow-up call, which was frustrating, especially during hurricane season. However, my previous interactions for other issues were prompt and efficient, with quick responses and scheduling. Overall, while some aspects need improvement, the service can be reliable when it works.

2 years ago Edited January 17, 2024

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Buck Whigham Miami, FL

Have had two claims. First one my washer was replaced. Second one the dryer was repaired. 100% satisfied

2 years ago

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Derek Story

Slow on making a coverage decision. Been trying to get our HVAC system fixed for over a month. The outside unit freezes into a solid block of ice and we can't use our heat. Not happy at this point

2 years ago

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Candise Morris Lenoir, NC

It is good if you do not need a repair asap. If it’s a bad water leak or plumbing issue your in trouble as it can take 1-2 weeks to get someone scheduled to check it out

2 years ago

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Sandra

They were very prompt and responsive. My washing machine broke and they got a technician to take care of it.

2 years ago

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Anonymous

I had a problem with my stove and they got a firm assigned very quickly, and they took care of the problem.

2 years ago

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John

It was fast and she knew what she was talking about. And she could speak English, unlike my other warranty company.

2 years ago

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Anonymous

I've had to use it twice, and I'm still waiting for my microwave to be fixed. It wasn't fixed the first time. It went out again, and I had to call again for service.

2 years ago

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Mike

I called to have service done. And I had a contract for a certain amount of pay and they arbitrarily raised it with no notification. I don't understand the policy of the contract if it's not balanced. So I would never recommend them. I would never use them again.

2 years ago

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John Choate Phoenix, AZ

In two weeks I can not get status of my down dryer. Instead of trying to resolve customer issue, we issued another request. No follow up to replace supplier or help resolve the customer issue. If any company did this with their customers they would have escalated or found way to resolve. "0" is too high a rating.

2 years ago

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Ruthlee Berkeley Springs, WV

I enjoyed fast service without any hassle or feeling I had to wait for service. Everyone was very cheerful and helpful

2 years ago

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Curtis Verge Harker Heights, TX

You haven't fixed anything I've called in. Paying ya'll is not working for me I could just put that money in savings account and I will have the money to pay for it.

2 years ago

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John Dunlap Fort Mill, SC

It is not about the money or how many claims are approved. I bought the warranty for ease of use and honest, claims handling. None of which I have received from Choice Home Warranty despite having spent nearly thousands and thousands with Choice for multiple homes

2 years ago Edited January 17, 2024

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Kathleen

I liked the last time I needed service those people were on time and did not leave until my problem was totally completed

2 years ago Edited December 2, 2025

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Gilda Plano, TX

Customer service all foreigners without English capability. Communication with vendors is poor. They don't receive the approvals to proceed until you call back and pester Choice Home Warranty. I've had lots of difficulty for the few requests I had. Vendors were fine.

2 years ago

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Melanie

I am trying to use my warranty for my furnace now, but they keep telling my furnace guy that they're not receiving the pictures that I send. I've uploaded them twice. So I'm not very happy about it. I probably wouldn't recommend Choice to a friend anymore after my experience right now.

2 years ago Edited January 5, 2024

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Yaa P Hagerstown, MD

CHW was quick to respond to my request and resolved the issue. I’m very impressed with the seevice

2 years ago

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Melody Wesson Birmingham, AL

So far so good. Have not had anything major like heat or A/C. Plumbing items twice and dryer once.

2 years ago

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Tracy

I like the prompt service, the professional repair people and how helpful they are in explaining things.

2 years ago

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Dakota Dallas, TX

Feels like a scam. Wait weeks, if not months for someone to come. Half the time got to fix the issue myself. Got to put in a request more than once most of the time. *** Im paying for a service that inly extends and complicates the problems it is supposed to lessen/eliminate

2 years ago

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Kathleen Melbourne, FL

CHW was very responsive to our needs. Problem was fixed in a timely manner and the contractor's follow-up was great!

2 years ago

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