Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Nathan Pendleton, IN

I wouldn't recommend it to anyone. I needed some plumbing repairs and they refused to pay. They aren't very willing to pay any claims and seem to do a lot of back and forth arguing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Pamela Humble, TX

Very good service. They sent out good, qualified people the next day that I called them.

5 years ago

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Elvera Tucson, AZ

Service has been very prompt. I had a leak under my sink and the technician replaced my garbage disposal.

5 years ago

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Richard Winter Haven, FL

You can do most everything online. I had a leaky toilet and a gentleman came out and replaced water lines.

5 years ago

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Jose Joaquin Noblesville, IN

I got the help I needed when I called them. I had a blocked drain and they sent someone quickly.

5 years ago

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Jodi Holly Ridge, NC

So far so good. Their vendors are 99% great. I did have one bad experience with one vendor.

5 years ago

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Mavis Aguinaga

I recently needed a claim processed. I was denied and had to fight for it. I was eventually accepted

5 years ago

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vicki pettit

Fast service when I call in trouble and usually gets things done within a great time frame.

5 years ago

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Donna

They were fast and efficient when we had to place a service call. They were very helpful.

5 years ago

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Gerald Snodgrass

Prompt service on Service Requests. Good price. Professional service contractors.

5 years ago

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Verified Customer

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Mike

The best home warranty out there had 3 others not even close to the service I received from choice

5 years ago

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Tom

Fast response. Fast response from contractor. Repairs done professionally. And parts available.

5 years ago

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Keith Butler

I call with a concern and 90% of the time it's handled by a professional within a timely manner

5 years ago

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Stephanielsmith

Prompt service if they can't get a response will keep you updated when one is available

5 years ago

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Kenia Delgado

We've needed help with repairs and they always came through and covered out services

5 years ago

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Linda Nicoson

Called for service mid October and it is now mid November and I'm still waiting to have my washer repaired. Service company doesn't call they email when rescheduling service that day.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

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Norma Halfmann

They replied right away and we're very helpful in trying to get the work done as soon as possible

5 years ago

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Armeca Hayes

Very professional and very personable. Articulated the information very clearly!

5 years ago

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Violet

It is a good company whever i call them they reveiw the call and try to resolve the problem for you

5 years ago

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J.M.DeLoach Austin, TX

They deny everything. Read completely before signing up. They have more exclusions than inclusions. The inclusions seldom break down. They make sure the normal problems are excluded. Total rip off.

5 years ago Edited January 10, 2024

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Verified Customer

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William Cape Coral, FL

So far every time I have used them, they respond quickly and I trust them. It is a good deal.

5 years ago

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Beatriz Scranton, PA

I didn't have to wait long because they're prompt and quick and they fix the problem right away.

5 years ago

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Mina Charlotte, NC

I'm satisfied with it. The service is what I needed right away. Everything is done quickly.

5 years ago

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Artimeshia Louisville, KY

You have the best deal. When I call, I get a fast response, excellent customer service.

5 years ago

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Carlton Laplace, LA

It's good. The service has been excellent due to the people. They respond right away.

5 years ago

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Richard Plano, TX

Choice Home Warranty is timely and efficient. I used them to have my home rekeyed.

5 years ago

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Bertha Oregon, OH

It is a very nice company to have as your home warranty they do pay for your stuff that gets broke

5 years ago Edited September 14, 2021

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Anonymous Hilliard, OH

They were friendly and on time. My microwave broke and they were on time and fixed it fast.

5 years ago

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Walter Nixa, MO

I was told that if something breaks down or needs to be replaced, then it will be replaced. Then I find out that some things aren't covered.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 11th, 2019

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Verified Customer

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Anonymous Humble, TX

Previous Claims quickly solved. Trying to get new claim with phone service was difficult.

5 years ago Edited January 10, 2024

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Verified Customer

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Roy Copperas Cove, TX

The last issue I had with my house I got corrected. My AC broke. They got it fixed very quickly.

5 years ago

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Randall and Patricia Lake Saint Louis, MO

Totally professional. Hits everything they said it was suppose to. Very positive experience.

5 years ago

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Rick Dallas, GA

I've used the warranty twice and I get it taken care of and had it looked at no problem.

5 years ago

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Kathy Hummelstown, PA

Have had great experience with them every time I call. I choose them for value and service.

5 years ago

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Anonymous

Sometimes there are misunderstandings of what is covered. Most of the time it is good but sometimes it is not.

5 years ago

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Anonymous Gaithersburg, MD

The tech that came out was knowledgeable and repaired it and now my microwave is working fine.

5 years ago

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Adrian Spring, TX

We used the warranty three times for the air conditioning system. They're very responsible.

5 years ago

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Jessie Akron, OH

I've had a very good experience with them. Everybody they've sent out has been very good.

5 years ago

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Robert Dallas, TX

I've had them for quite a while and am happy with them. They are very responsive.

5 years ago

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Peter Houston, TX

Anytime I call they help me out and a technician comes as soon as they can. I just want them to be clear what is covered and what is not.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Oct. 31st, 2019

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Verified Customer

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Judy Byer Fort Valley, GA

Gave repair person completely wrong info on appliance causing repairman extra miles and frustration in repairing my appliance.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2019

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Verified Customer

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Kathy McNeely

Prompt to get worker to come check out dryer and then sent check to perchase another

5 years ago

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Verified Customer

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Kelvin Castillo

They gime good service when I call,send the tecnician very fast to complete the job

5 years ago

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Dong Yan

CHW provides quick response, good work. The technicians always are very helpful.

5 years ago

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Dale Scherberger

As always great service from the first call to the tech arriving in a timely manner

5 years ago

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Kathy Nesbitt

I have not been a customer of Choice for long, but I have been pleased so far with the service.

5 years ago

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Verified Customer

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Scott TRADD

Had a quick response technician was very nice no stress at all Rod recommend them to anybody

5 years ago

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Patricia J Finney

I've had 2 home repair issues, and CHW responded immediately. They are very helpful and friendly.

5 years ago

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Linda

Excellent service. Very knowledge and very polite. A pleasure to do business with.

5 years ago

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Gaynell Stanley

Had a leak on the Toilets and they sent a plumber to fix them he done a great job

5 years ago

Choice Home Warranty Reviews