Choice Home Warranty: Read 52,493 User Reviews From Real Homeowners

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Verified Customer

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David Perez

Besides having to wait a week for something to be done the job went well. I had to also pay out a lot so what did insurance cover give me break down.

2 years ago

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FSRef1

I've been trying to contact a rep at Choice for 2 weeks now and all I can do is leave a call back number. I've left 4 call backs and not one has been returned. This is on an outstanding claim that is over 3 months old. I'm very unhappy with the service

2 years ago

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June Taveras

He was professional and courteous. The company had my address wrong and he didn't stop until he found our home

2 years ago

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Fred Annis

We have yet to hear about our claims. We are patient, however this is starting to take too long to process. Please help!

2 years ago

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William Bernath

Technician was friendly, professional and efficient. Only disappointment was the amount of time - 3 days - to get one to the house.

2 years ago

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Paid Reviewer

Even though my first claim was rejected, still I love this company. Their speed of scheduling is awesome.

2 years ago

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Koko Vic

Outstanding service for my home warranty. Great 👍respond and very stratification for my home appliance warranty.

2 years ago

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Verified Customer

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Rugumanya Murama

I loved working with you the service was amazing. I would recommend my friend and family again and again.

2 years ago

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Ykeca McCandless

Very satisfied with Choice thus far…I put in a service request and the technician came in a timely fashion.

2 years ago

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Raj

Ease of booking claims, appointment availability was prompt. Service was done on schedule. Overall positive experience

2 years ago

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Verified Customer

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Lisa Shannon

We had a garage door that needed fixed and the guy who came was wonderful, professional and thorough.

2 years ago

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francis lucas

They make it difficult for repairs to get done in a timely manner and do not cover things that they have listed to be covered.. it takes weeks for claims to be completed or even for someone to look at it.

2 years ago

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Christel Flynn

The timely response in a time of need is always most important. Service Contractors professional possession

2 years ago

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Claudia Vizcarra

Even though the technician sent by Choice stated that the issue with my dishwasher was due to normal wear and tear , and the policy states Al parts and components covered, Choice denied the claim. I appealed and the specialist denied again despite we provided the technician’s report specifying the fault was due to normal tear and wear.

2 years ago

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John Kahwaty

Fix pool pump service was excellent And months earlier they repaired my dryer and both were covered

2 years ago

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Teresa Eble

It took longer than expected to get a technician to the house, but it was fixed and everything is great.

2 years ago

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Verified Customer

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Wendy Williams

Declined to repair AC unit. Said it was physically damaged which was not true. Canceled my service with them! If they can't replace or repair something as basic as this I don't need them. Could never talk to a person regarding this or any other issue that I had before this. I have only had policy since March!

2 years ago

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Verified Customer

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Donald

Prompt service getting AC repaired and had a repair preformed on my refrigerator that had a water leak

2 years ago

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Shannon Wilhelms

I would never recommend this company. If an appliance breaks down, they won't repair or replace it. They will extremely low ball a buyout for the appliance. If you call, you will be assigned a claim manager who will be extremely rude with you. It will take 30+ days for the buyout to be processed.

2 years ago

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Nancy Eckerman

Satisfied with the service and work done. Defiinetly better than my Previous home warrant service, AHS.

2 years ago

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Jim Courville

I have had the policy since 2021. I have made 2 claims and both have been denied for some stupid reason. I asked for a supervisor and the claims manager said there was no one above her and hung up on me because my 15 minutes were up. I know she has a boss. She is not the president of Choice warranty.

2 years ago

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Michael Harris

The AC companies sent to fix my air did not fix the problems. I’ve had 2 different companies out neither was able to diagnose the problem. I cancelled the third company .

2 years ago

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M L

This company is a joke. The customer service lack of customer service knowledge is baffling. The turn around to get a response on the message portal is sad just like the reply that is never helpful. DO NOT pay ahead for a year to save, its a trap.

2 years ago Edited June 12, 2024

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Verified Customer

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Joye Daniel

I am please with CHW totally. That’s why I have stayed so long and recommended so many people to you.

2 years ago

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James Nielsen

If I good give zero stars then I would. I'm not seen as a person just a number in your system. Claims resolution is way longer than necessary. Terrible communication. Having to live with no refrigerator for 3 weeks now is beyond insensitive.

2 years ago

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Verified Customer

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Kiersten Strowder

One of my service request was done by company, then I found out later it was not done correctly and instead of sending a technician out free of charge due to the contractor error, choice advised I would have to put in another service request and pay another service fee since it was beyond 30 days !!

2 years ago

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Verified Customer

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Kent Milanese

can not get the repairs done in a timely manner. still waiting for the parts to be shipped to the right address and that the parts have not been sent to the correct address yet as well as the part from Amazon also has never been sent. Will be calling for the third time

2 years ago

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Verified Customer

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Jesusalicia

Called twice for the same problem with the refrigerator in a three week period. Had the same company come to do the second repair. He said I had a 30 day warranty, but would not honor it as he came back to do the repairs after the 30 days. I do not want that company coming back to do any of my repairs.

2 years ago

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Margaret

Technician did an excellent job. Had my new disposer installed very quickly and explained exactly what he was doing.

2 years ago

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Robin

The contractor who serviced my AC system did a great job. It was not cooling. They scheduled my appt quickly.

2 years ago Edited November 15, 2024

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Verified Customer

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Rita M

They have covered all of my claims. They are easy to contact and always reply back. The low cost of the service call.

2 years ago

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Joseph Figler

I cancelled my Home Warranty program. My ac went out and the technician diagnosed it to be the fan motor on my air handler. Choice Home Warranty wanted to change out the whole air handler for a cost of over $4200 to me. I declined and would never recommend them for any project

2 years ago

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Verified Customer

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Lisa Goodwin

They lie about coverages when you sign up. Then when you submit a claim they himhaw around from paying the claim paying only a portion or not covering at all when asked. But then they get attitude when you want your appliance replaced.

2 years ago

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Embra Jackson

The cost is reasonable. However, when we contacted the company on a Sunday we were advised that we could obtain our own technician. We did so but have not been able to receive reimbursement for the repairs.

2 years ago

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Dave

Liked the customer service. Very professional, and my issue was resolved by Choice in a timely manner.

2 years ago

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Lisa Herendeen

I have really enjoyed working with Choice for my warranty work. What makes me sad is that the price has gone up too much for me to keep it.

2 years ago

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Gail B

The appt time frame was reasonable, 4 days from request. The Pro was prompt, knowledgeable and efficient.

2 years ago

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Verified Customer

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Norwood

The second and third claim on the dishwasher was due to the door latch switch. The. Technician on the third claim said the door latch switch was bad and needed to be replaced. But CHW denied the repair. Perhaps I should find another warranty company

2 years ago

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Donaldsophie

very difficult to deal with on almost any claim. Three claims have been filed. one has no reimbursement for work done. two have received reimbursement for replacement at nowhere near the replacement cost.

2 years ago

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Verified Customer

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Corina Jandrew

Technician was very professional . He worked quickly, efficiently and answered all my questions. Great job.

2 years ago

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Debra Benacka

I was very pleased with the service that I received. The technician was friendly & nice knew what her was doing.

2 years ago

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Verified Customer

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aguadojosel@yahoo.com

On time service the technician that was sent was very professional he fixed the problem with my dishwasher thank you

2 years ago

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Verified Customer

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Gail Gary

Rapid response and rapid replacement. I wish I had this coverage earlier when I had to get a new hot water hester

2 years ago

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Verified Customer

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Jonathan Mathis

Fast, friendly, and easy. The contractors were polite and very knowledgeable on what they were fixing.

2 years ago

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Verified Customer

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Michael Williamson II

The service was great. The were efficient and effective. I’m glad that I partake in their services.

2 years ago

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Verified Customer

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Sharon H

I have had to use them 3 times and I haven’t had a single problem. Iplano. Renewing when this policy is up

2 years ago

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Verified Customer

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John Moore

I'm extremely disappointed with Choice. After 3 visits from a repairman it was determined that you would have to replace my dishwasher. You gave me $246 for a new dishwasher. That will barely cover the installation charges. I am leaving Choice for another home warranty company.

2 years ago

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Verified Customer

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Ibis

This was my first time with a claim and I am very satisfied with the service. Claim was solved quickly.

2 years ago

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Laura Hayes

First claim we ever put in was denied. It was overturned later, but we had to go weeks without our pool pump. Worst customer service ever. Will not be renewing. Going back with Fidelity. Never had a claim denied. Fidelity is a great home warranty.

2 years ago

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Verified Customer

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David

They did well on small claim. They said my AC claim was not normal wear and tear even though my regular AC company said it was normal.

2 years ago

Choice Home Warranty Reviews