Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Kenneth Fallon, NV

I get great service. They react quite rapidly and that was good. I find them very trustworthy.

4 years ago

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Cheryl

Everything was fine when they got someone ever when out furnace broke and we had water leaking.

4 years ago

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Deborah

The plumber that came out was very good. He made sure that he got the work done after he left.

4 years ago

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Anonymous

I used it to replace the air conditioning compressor and it went very well. They don't do follow up.

4 years ago

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Harry

My last claim went quickly and smoothly. A technician came and diagnosed the problem and fixed it the next day.

4 years ago

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Richard

We had ice forming on the outside condenser. They responded back almost immediately.

4 years ago

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Emile

We've had to use it a couple of times and every time they've respond to it well.

4 years ago

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John

They've done everything I need them to do. They worked on my dryer and fixed it right away.

4 years ago

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Carol Vaquera

So far, I've had excellent service from Choice Warranty, their technicians and phone contact ____

4 years ago

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Candace Brown

Professional and efficient customer service was very courteous when taking information

4 years ago

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Mel Whitworth

Service was excellent..Service rep did acceptable job..Took 5 days to get part, not acceptable..

4 years ago

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Mary

Everyone that has been out to my home has completed everything and what they've done has worked.

4 years ago

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Ghobad Rahrooh

Choice Home Warranty customer care was extremely responsive and provided quick service.

4 years ago

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Evelyn Davis

The customer servuce is excellent. Also the vendors they have selected have great seevuces

4 years ago

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Max Haskins

Are much improved over when we first bought the policy. Want to replace equipment with contractors models.

4 years ago

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Marla Coker

Typically a fast response and someone is at my home quickly to make the repair. Not all repairs are covered."

4 years ago

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Jennifer S

Friendly customer service prompt appointments and cost effective monthly and service call fees"

4 years ago

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Whitney Yancey

I've consistently had great experiences with their customer service. Whenever I've had an issue, they've responded quickly and effectively. Recently, they sent a plumber within two days to fix a toilet issue, and the service was excellent. When my old ice maker broke, they reimbursed me for a new refrigerator since they couldn't fix it. Overall, I'm very satisfied with their support!

4 years ago Edited January 10, 2024

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Verified Customer

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Lisa

It's been great for us! We have gotten good service from the companies that have come

4 years ago

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Carl Hoppe

Customer service is Great. They respond quickly and fix the issue quickly and efficienly.

4 years ago

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Dean

They do not get back to you when anyone is coming to you home. I did not have my stove or over for two weeks over the holiday season and I had family here. It was just horrible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, for review.

Jan. 20th, 2020

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Verified Customer

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Fredericka

I've called and they were very helpful to get me with the person I need to fix my problem.

4 years ago

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Pierson

I had my water heater go out and I had a new one within a day. I was happy with the service.

4 years ago

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Rami

Very happy with the home warranty and the customer service. They're responsive almost the same day.

4 years ago

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Cyndy Stringer

Easy claim service. Calls answered quickly. Send out great companies to do the work.

4 years ago

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Mark McCluer

efficient, knowledgeable, always respond quickly and keep in contact with us until case is completed

4 years ago

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Rita

I can call and file a claim in a day and the technician will set up a appointment the next day

4 years ago

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Simone

Respond quick for appointment and sent professional person who knew their rem of expertise

4 years ago

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Hana

Management has poor customer service.I asked to speak to manager and he was so unhelpful. I am not sure if I will renew with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Ronald Schweitzer

The initial contact was handled with courtesy and the response from the vendor was very timely.

4 years ago

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Daphne

I haven't had any problems. They did excellent when I had problems at getting the work completed.

4 years ago

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Arthur

We've used it several times. They've always answered and solved any problems promptly.

4 years ago

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Pam Monroeville, PA

I wasn't happy with them when they got service out to me. I had to wait all day long and the guy kept saying he was coming and getting there.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 14th, 2020

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Verified Customer

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K. Johnson District Heights, MD

Very responsive and in a timely manner. I needed to use the warranty but misinformed me with confirming appointments.

4 years ago

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Anonymous Tomball, TX

Recently filed a claim to replace my garbage disposal and it was a very quick and painless process.

4 years ago

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Rebecca Pottstown, PA

Efficient and friendly. Our heater was not working and a company came out and solved the issue.

4 years ago

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Terri Thomas

Your warranty coverage is horrible. I have 3 warranties & am a 2nd year customer. I promise you I won''t be a 3rd year customer with you. EACH TIME there have been major issues with utilizing this service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 8th, 2020

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Verified Customer

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Victoria Goldberg

Excellent service, super fast in resolving claims . Best thing I ever did in getting this warranty!

4 years ago

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Patsy Kellom Chatman

When I called the didn't hesitate in getting someone out to repair the leak under my sink.

4 years ago

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Janice R. Jackson

Cannot get my job finished! Have tried many times to get in touch with Shorty's Appliance. We had an appointment and he did not show up and will not return phone calls. HELP!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 3rd, 2020

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Verified Customer

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Ararat

I like them, they are providing very good customer services and the good value for my products

4 years ago

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Anonymous

Prompt in securing any service calls. I had a bathroom water leak and that was replaced.

4 years ago

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Anonymous Miami, FL

I just used the service on my washing machine. I don't feel like they gave me an adequate amount to replace it.

4 years ago

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Patrick Roseburg, OR

Horrible service. There is no customer support. We have a plumbing issue that they still wont fix. They keep putting us on hold. We've gone through 3 plumbers. I can't use my washer. My bathroom floor is flooded.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 23rd, 2019

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Verified Customer

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Anil Lake in the Hills, IL

Sometimes you have to be on hold a lot and you don't get through. For minor problems they are fine. Otherwise they are looking for excuses to not pay.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 23rd, 2019

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Verified Customer

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Blanche Keeler

Could not get the job completed .I cancelled my contract and called a plumber and the job was completely finished in a ne day.... not waiting for someone to come out 3 times and having a service call 3 times for same thing

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided . We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 17th, 2019

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Verified Customer

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Gerard Hodge

When calling the company, the wait time can be at a minimum 30 to 60 minutes, that is very discouranging

4 years ago

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Verified Customer

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Mary

They are there when I call with a problem. The problem is taken care of immediately.

4 years ago

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Taunia Europa

The few timesI needed them they were very professional and did what they had to do.

4 years ago

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Verified Customer

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Araceli Kansas City, KS

They answer right away. The technician was there the next day to fix my furnace.

4 years ago

Choice Home Warranty Reviews