Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Chillo

Air conditioner went out during hot spell, quick response and excellent service tech came out

4 years ago

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K. W. Carr

Service people were professional and efficient. Appointment was made in a reasonable linght of time

4 years ago

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Mark

Very responsive and easy to work with. I like the option of submitting a claim on-line.

4 years ago

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Judy Sigle

Quick response and repair times were on schedule. The subcontractors they use are very professional

4 years ago

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Ronald And Janet

They are terrible. The didn’t caver my garage door opener that needed to be fixed. They never respond to my calls. They don’t have any customer service at all. I am going to cancel my contract and get a refund.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a onetime free service call fee which has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.

Jul. 13th, 2020

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Verified Customer

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Linda

I’ve used the warranty several times. They’ve always been responsive. I’m very pleased.

4 years ago

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Cindy

So far, they have been prompt in answering and I was very satisfied. I’ve had a couple of calls.

4 years ago

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Nixon

They’re the best. They did a good hob for me. It takes 24 hours to get a technician.

4 years ago

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Stefania

Good customer support. I just call and they get me service. They did excellent work.

4 years ago

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Gerrand

They follow up on a claim and call me immediately and discuss with me and get everything corrected.

4 years ago

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Raymond

When I called them for my AC, they came and fixed the next day. It’s good customer service.

4 years ago

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Janice

They didn’t cover my dishwasher but they did cover my refrigerator and it’s fine. It is nice to have protection.

4 years ago

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ROY PARIKH

We’ve used for the microwave as well as for the disposal and the washer. They don’t cover everything and the sixty dollars can be too much.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Verified Customer

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Julie Dennis-North Astor, FL

Takes care of the issues quickly. I have used my warranty 2 times and have been very pleased.

4 years ago

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Patti Linden Las Vegas, NV

when we called the response time was quick and the staff was very knowledgeable and friendly

4 years ago

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Ray Anderson Missouri City, TX

I'm a senior citizen and my AC unit has been broken for a month the part hasn't came in yet I had to go buy a window unit. That's not right for someone to be with out air that long.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 2nd, 2020

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Verified Customer

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Burnett Upper Marlboro, MD

So far they repaired my plumbing in a very professional way. I would recommend it.

4 years ago

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Jr Fort Washington, MD

Great, reliable, directable company. They’re very consistent with their customer service.

4 years ago

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Anonymous Port Saint Lucie, FL

Telling the customer that something is covered and when they come to repair the item choice says that it's not covered. And choice does not want to listen to the customer.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

Oct. 27th, 2021

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Verified Customer

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Villon Winston-Salem, NC

Very good price and reliable service. So far they are doing pretty good. They’re very courteous.

4 years ago

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Rose Missouri City, TX

They’re a pretty good company. The last time I called them, I got service the same day.

4 years ago

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Catherine Spring, TX

We used them for air conditioning and they were quick with responses and knowledgeable.

4 years ago

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Willie Texas City, TX

Almost every time I have to use it, it has been timely and responsive but it is now taking longer to get service.

4 years ago

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Stacie Gwynn Oak, MD

If something isn’t working, they take care of it right away. It’s always great service.

4 years ago

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Robert Chicago, IL

I like the value and the service. They are a good company. I call them and they come.

4 years ago

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Thommy Rosharon, TX

They always try to get the job done and are successful with handling whatever the problem was.

4 years ago

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Robert Lancaster, TX

I have had to pay more out of pocket than I anticipated. I am looking for a better deal than I got. I just used it a couple of weeks ago and I did not like the service I got.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations for review.

Jun. 26th, 2020

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Verified Customer

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Andrea Marietta, GA

It is kind of a hassle sometimes to discuss the claims when they deny it but customer support is good.

4 years ago

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Billy San Antonio, TX

They try to get back to you as soon as possible. They send somebody out straight away but they don’t always send the best.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 26th, 2020

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Verified Customer

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Allen Granite City, IL

They seem to be reactive in a timely manner. The people seem to be professional and knowledgeable.

4 years ago

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Hazel Lithonia, GA

I always get great service. It is always comfortable for me. I have never had any problems.

4 years ago

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Rodney Webb City, MO

Just feel like they could improve on alot of things. I've heard many bad things about the company and not paying technicians

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 9th, 2020

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Verified Customer

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Rogelio Saenz El Paso, TX

They are great , I was called fast, the service was great. Everthing was done in a timely manner.

4 years ago

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Larry Begley Chandler, TX

They did what they said they would do. Quick reaction to my problem. Very cooperative

4 years ago

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Cinderella Murray-Sanders Red Oak, TX

Good service Very patient and make sure they match the problem to the best service provider.

4 years ago

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Ruth Hefley Altha, FL

waiting two months to get an electrican to come out for two ceiling fans. Dont even have an appointment. The first appointment no one showed up. I recalled and still nothing.

4 years ago

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Judi Mesa, AZ

We had a claim and they were very responsive and we got everything done really quickly.

4 years ago

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Susan Mooresville, NC

They people who came here were very nice and everything went exactly as I hoped it would.

4 years ago

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Pattie George Houston, TX

They were very professional. They were on time and very courteous and professional.

4 years ago

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James & Julienne O'fallon, IL

They were good. I used it and they came out and replaced the air conditioner. It's a great service.

4 years ago

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Verified Customer

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Benjamin San Antonio, TX

They gave me an awesome response and customer service. Good repair service tech.

4 years ago

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Anonymous Knoxville, TN

Every time you call you get a response. I've had them out here four times for my heating and air. It's been banned for coverage so I've had to hire and find another company.

4 years ago

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Ethelyn Milton, FL

My refrigerator went out and they did not cover it. My conditioner went out, does not cover. Does not cover anything that's bigger than on a microwave. They have not paid off what they're supposed to.

4 years ago

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Verified Customer

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Joee Jennison

Quick response from customer service and from the company that assigned to the work. Very pleased.

4 years ago

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Verified Customer

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Makieba Hatton

Friendly, Prompt, and so affordable. Technicians and contractors utilized are top notch!

4 years ago

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Verified Customer

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Randy

Prompt service and call backs. Outstanding contracted service company responded to the call.

4 years ago

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Annette Wilt

Claims only paid half the cost needed to replace my stove top. This was after the tech they sent further damaged it by ordering the wrong part. Claims rep was very rude and hostile

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 26th, 2020

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Verified Customer

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Danny

The last call I made, they were very responsive and had a technician here next day.

4 years ago

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Laurie Black And

They've always responded in a timely manner and explained what I needed to know.

4 years ago

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Toni

Right now with the coronavirus I haven't been able to reach anybody. I think the value is really good.

4 years ago

Choice Home Warranty Reviews