Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Ron Manske Roscoe, IL

Choice gives me the piece of mind knowing that the major appliances are covered. They can be picky about some things regarding coverage. They will cover the washer motor but not the drum drive. They will cover the compressor on the refrigerator but not the ice maker.

5 years ago

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Basil48 Clifton, NJ

Whie this is a well-known firm; it has issues with the subs it has on file. Most are very small operations, with limited staff, especially ones with experience. In this regard, it may take a while to get a "technician" on site. Sometimes CHW will try and make the repair seem due to negligence, rust, etc., rather than just making the repairs. On the plus, they will give a multi-year discount and also discount the service call fee.

5 years ago Edited July 6, 2022

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ron hartwell Haysville, KS

My realtor recommended Choice. I can understand why. I would give the company a10. The only reason I say 10 is because that is the highest rating. It really should a 20 out of a rating of 10. Choice is the best of the best

5 years ago

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Stacey Gill Columbus, OH

The only thing I liked about Choice Home Warranty was the company that they used to replace our electrical panel in our house which was Dr. Circuits Electrical. They did excellent work and were very professional and respectful. And what I didn't like was the money I had to pay out of pocket to get the job done. I feel as if I'm paying for a covered service it should be covered without me having to pay an out of pocket expense other than the fee for the technician to come out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 15th, 2020

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Mike M Round Lake, IL

I have called several time regarding the 4 appliance that need repairs . I am still waiting to get a call back on 2 of the appliances . this is now going on for several weeks . they even sent me a email; saying to get my own tecnitican to do the repairs and pay them . send them the repair bill along with the paper work and pictures and they will refund my money in up to 30 days . this is not what I signed up for . I just want you to do your job for what I paid for .

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Debbie Brown Grayson, GA

My refrigerator was giving me problems and Choice Warranty responded in less than 24 hours. They set an appointment for the repair tech to come to my house and repair the problem.

5 years ago

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Jeanette Carlson Mauston, WI

I had issues before the last two service requests. The last 2 service guys were great. quick, polite, no mess. I did pay extra for roof coverage and when I filed a claim it took from April 2020 till now, October 2020 to find out CHOICE does not cover metal roofs. still waiting for my refund.

5 years ago

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Marsha Daniel Jackson, LA

We spent time comparing home warranty companies beforE we choose Choice Home Warranty. Greg did an excellent job explaining the different plans so we could get the most suited plan for our needs — and at a good rate!

5 years ago

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Yuriy D Katy, TX

Very satisfied with the service. Reasonably prices policy that buys you peace of mind. The company is very responsive and surprised me with the amount of coverage - took care of my issues like no other.

5 years ago

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UYVTLV1 Northumberland, PA

This is the second time for fixing the dishwasher. After flipping the bottom spinner twice and paying 60, i turned to amazon for the spinner arm and the next piece down that had worn. I paid under 12.00 and fixed it myself. Secondly, if im to recommend your company you should give my referrals the same price. May want to think of a discount for senior citizens. My last repair man, Rich, was great! I would recommend him to anyone! Fast, clean, and he wore his mask the whole time. He was kind and informative.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2020

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jerome raskaus Avon Lake, OH

Our pool pump seized up and I called CHW and filed a claim. The repairman came out the next day to check the pump he told me they would replace it the next day. The pump has now been replaced and working fine. Thank you CHW

5 years ago

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Minnie Green DeSoto, TX

I received a call from a representative with Choice Home Warranty who was explaining to me about the program. However, we were disconnected in the mist of our conversation. There were some good statements made about benefits that would be in my favor. However, due to the disconnect of the telephone call there were no confirmations made. I have a problem with the $85.00 service call since this warranty probably will not be used on a regular basis and payments for participating in this program will be $52.92 a month.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 5th, 2020

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Henry Johns Loganville, GA

The service technician that was sent out did a good job. He said, and explain my problems and how he fixed my refrigerator and dishwasher. So we'll see. Thank you good service, and the technician was knowledgeable.

5 years ago

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Jennifer Lopez The Colony, TX

So far we have gotten a confirmation for someone to come out within a few hours and always within a few days! The services they send are amazing and it's affordable. Totally worth getting!

5 years ago

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Jill Mason Angola, IN

Your representative was very helpful. She was very patient with me and my situation. It was determined that I did not have a current warranty, but she talked my into purchasing a three year warranty.

5 years ago

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Aaron Kloepper Flower Mound, TX

Choice has a great contract which is written to give them the upper hand. Over the course of several home warranty's, I have made 7 claims for repair/replacement of a failed appliance. As of this review, only 1 claim was resolved. The other 6 claims were denied and was informed it was up to me to replace the appliance on my own. Ease of making claim/appointment 5 of 5; Scheduling vendor to address the claim 5 of 5; Vendors knowledge and able to address the issue 4 of 5; You probably will not recognize the name of the vendor they send to your house. Report process from vendor back to Choice for repair/replacement 1 of 5; customer has no visibility. Claim approval or denial - 0 of 5;

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2020

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Amanda G. Decatur, TN

We have had coverage for almost a year and never used it. Getting up with Choice was harder than it should have been. Their phone line is out due to Covid and are only accessible through online request. I had questions & needed to talk to an actual person, but managed anyway. Was expecting immediate response to evening request but it was next morning before I got one. But technician was very knowledgeable and got to us quicker than the scheduled appointment, so I am very pleased with the final outcome, just not the initial process.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2020

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V. Raske Philadelphia, PA

To date I have not used the services of CHW, but the 2 employees with whom I spoke were considerate and helpful. I will be able to write more of an opinion after I have a service visit.

5 years ago

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Alma Durand ,

I paid 1,500.00 for this warranty and used it about 7 -8 times and had to pay the service man 45.00 everythingthe come to my house. PLUS THEY LOOK FOR WAYs NOT TO REPLACE YOUR APPLIANCES. I WAS TURN DOWN FIXING MY FREEZER THAT wAS IN MY KITCHEN CAUSE THEY SUPPOSEDLY HAD IN SMALL PRINTS I HAD TO PAY EXTRA. I was very upset and swore not to used them after this contract is over.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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Rewis Sawires Friendswood, TX

Not the best experience. And definitely not my first time buying a insurance for my house, but the sales rep. was extremely pushy. I would've paid for a longer coverage but because of the pushy attitude and his rudeness at the end of the call i'm just going to stick with the one year coverage instead. Not all the customers are the same and it's never "now or never" kind of deals. I wonder how you guys treat your existing client If you guys treat your new customers like that. And now i'm thinking about cancelling my payments and to find another company to give them my business.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 1st, 2020

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DMSRobinM Panama City Beach, FL

This experience with the thermostat was a positive customer experience. However, previous experience with my dishwasher that stopped working last September made me realize that CHOICE Home Warranty is NOT worth the $480 per year fee that I paid. (The email SUBJECT from CHOICE indicated that they would REPLACE my dishwasher, however, the text indicated that CHOICE would send me a financial settlement of $280. Not one dishwasher that exists can be replaced for $280!!!!! $280 does not even cover the cost of installation, let alone cost of the product!!!! After negotiations, CHOICE increased the settlement to $400. That covered 40% of the cost of replacement of my dishwasher. (The cost of the new dishwasher PLUS installation and take-away of the old unit, etc., was over $1,000. I paid more for the installation than I paid for the actual dishwasher. And, that does NOT include the $65 that I paid for the initial evaluation by a technician.) The reason that I chose to get a home warranty is to avoid high costs like this, that do not fit into my budget. Well, that benefit flew out the window with my dishwasher experience with CHOICE. And, when I requested to cancel my CHOICE Home Warranty, I was informed that CHOICE would not do so!!!! So, I am stuck with your crappy warranty. I will not be renewing my CHOICE home warranty come July 2021!!!!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2021

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Paul Brote Spring Hill, FL

Quick response to our current need and good communications with us. The service provider was on top of our issues and provided good in puts which allowed us to make an educated decision.

5 years ago Edited September 14, 2021

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Linwood Floyd Bel Air, MD

I called an was given an appointment time and everything was fixed and replaced within 30hours...That is in record time. Contractor came about an 1 hour away from our home. He was efficient in his service

5 years ago

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Kam Durham Longwood, FL

My experience so far with CHW is limited to the sales rep Gabriel G. He was professional and presented a fair offer for the services purchased. Time will tell if this warranty company is more reliable than our experiences with other companies.

5 years ago

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Chelsea Rafetto Nashville, TN

We feel that if we have paid you $1,250 for membership and a $65 house call fee, that a dishwasher replacement should be done through your company. We should be sent a link to select a new dishwasher and then you should be sending out someone to install it. What are we paying for? You are only giving us $300 for a dishwasher and our dishwasher is a $500 one. Plus, you are not installing it but we have to. If our air conditioning breaks, are you also only going to give us $300 and have us install it ourselves? Seems like a scam considering the $1,250 your sales person got out of me up front because I was convinced y'all would make our lives easier and better. Instead, we have had to stalk our case manager for 2 weeks to even get her on the phone, which is not her fault, it shows you have too many claims being fought and not enough case managers to handle it. Be better. Do better. People pay you a lot of money and don't want to feel like this. You need to take customer service lessons and then teach your company those lessons. I work in customer service and our goal is to make sure the customer is always 110% satisified. In this case, $400 was all I was asking for, not event $500 for my dishwasher and she was "able to get us extra money" to get it to $399. Oh and not we are waiting on a check to show up in the mail while we sit around with a BROKEN DISHWASHER STILL. Thanks for being useless and making me feel lousy. Do you have someone you can send to hand wash our dishes while we wait for the check to arrive in the snail mail?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 24th, 2020

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James perry Orlando, FL

Customer service was very professional and very courtesy The answer to my questions and asked me questions on the stuff that I need to be fixed they were very helpful on the phone

5 years ago

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richard alba San Antonio, TX

I looked into multiple hwc's in the past 3 months, choice offered the most at the best price. I was able to add two items on my warranty for less then what mist other companies charge for basic service

5 years ago

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Norwood Norris Boynton Beach, FL

Tony C did a great job of assessing my needs and providing an offer I could not refuse. I did not indent to buy as I had more research to do, but he convinced me to purchase. Thanks Tony!👍

5 years ago

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Tahnita Clayton Atlanta, GA

After the tech diagnosed leak in my wall after cutting a whole in the wall...we set up an appt for repairs for Wed 16Sep and I was advised to reach out to Choice to have them arrange the sheet rock to replaced & close whole in wall. However, the choice rep advised that the tech will replace it, I advised the Choice rep that the tech had told me he does not replace sheet rock as he only does plumbing. The Choice rep then advised that he would face to open another claim pay a 2nd deductible (which would be a 3rd payment to them for the same project...) This does not make sense so, I requested this be escalated to management. This is the same issue, so it does not sound right for me to pay the Servuce Call fee $65, then pay for repairs upon completion of $190 once repairs are done leaving the whole in the wall so, Choice can open a 2nd/3rd claim just to collect a 2nd deductibles for $65 to close the whole in my roof-closet & replace the Sheet rock. In my eyes, this is all 1 project so, I should not have to pay a 2nd deductible for the same repairs. At this moment, I am still awaiting Choice feedback on how this is going to be resolved.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 15th, 2020

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Buster1206 ,

We have had great service from Choice Home Warranty! The service technicians that have been to our house have all been professional and nice. All of the customer service people I have talked to have been very nice too!

5 years ago

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Cheryl Nakasone Las Vegas, NV

Everything about my experience with Choice Home Warranty was great except for for 6am phone call to verify my repair appointment. Time zones need to be considered. Not every client lives in the East.

5 years ago

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virginia hill Wheaton, IL

I put in a claim for two items the repair person came within a week and showed me what I needed to do and one item and the other item I am ready to receive a check because it was not fixable

5 years ago

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Cheryle Busack Jacksonville, FL

We have never used it, we just purchased a home warrantly a minute ago and are waiting on our documentation. I can only review the sales person and he was on his game...very helpful. Thanks

5 years ago

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Phil Carriere Cambridge, IA

wow! I called on a holiday and got service the next day. Repairman explained what was wrong and fixed the problem in 1 hour. Never had service that quick before from anyone.

5 years ago

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Frank Torres Phoenix, AZ

It was very hard to find some to listen to me until I ran in to in to Trestan and he finally did explain to me some thing went wrong and he was going to take care of it he said a lot of things now all I can do wait to see if it come out right

5 years ago

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Gegetta Ferris Loudon, TN

Month 11 of my policy and I finally needed to use it due to an issue with my refrigerator not cooling. It took them three days to find a technician to come out. Once diagnosed, I had to wait for the part needed to be shipped to me. (another three days and the technician said it would be three weeks before someone could come out and put the part in. Needless to say, that was longer than I was willing to wait to have a functioning household refrigerator, so I replaced the part myself when it arrived.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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Bonnie Evans J San Antonio, TX

The straight up front answers,and the quickness each time they responded. And if any of their other employees are anything like Amando, I believe that business will strive. Thank you,and God bless you all.

5 years ago

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Gwootton Mooresville, NC

Air conditioning system was out and after one week of submitting the claim no response regarding assigning a technician. After calling in was only told it was being worked on. Happy to have had the service and the technician was good but not satisfied with the timing to get someone out to the house. Additionally, was informed when claim was submitted that I had a free service call which was provided when I renewed my contract, yet this did not occur.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2020

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Terry Clark Hendersonville, NC

Outstanding Service Agent. Courteous and professional and friendly. To the point and accomplished action effectively and efficiently. Was a pleasure doing business with Charles L.

5 years ago

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Don Maxwell McHenry, IL

The technician showed up on time and was very professional. The appliance is now working correctly. This wasn't just a band aid repair. Everything that needed to be replaced was replaced.

5 years ago

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K> Lyons Fishers, IN

I believe the sales person purposely did not explain things that should have been explained. I also believe I should have been able to view the "contract/agreement" before purchasing. There were things I didn't even know to ask. When I called back with some questions, I felt like he didn't care since he had already made the sale. I sure hope if I have something break down that your service is better than what I experienced.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 8th, 2020

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Julie Pearcy Albertville, AL

It is easy to file a claim. Have used this service several times. I have had a washer and built in microwave determined it was more cost effective to replace vs having them repaired. Both times the money offered was just a fraction of the cost to replace. The microwave was under 2 years old!!!

5 years ago

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William R Ruggles Montgomery, TX

I went online to request service for a leaking toilet. Response was quick, the plumber arrived on time, and was courteous, knowledgeable, and efficient. I am very satisfied with his work!

5 years ago

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e9dawg ,

I submitted a request for repair on Saturday 29 August and the tech called at 0900 on Sunday 30 August and then came and fixed the problem by 1130 that same day on a Sunday morning. His was excellent!!

5 years ago

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Vera Ft. Washington, MD

The representative was very knowledgeable regarding the plans and payment options. He made me feel comfortable with the choice I was making and picking your company as my warranty provider.

5 years ago

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Brian Paragon, IN

The representative was very helpful with all my questions. He also gave excellent service. Your the only company that worked with me for my needs. Yes I’m paying more but you pay for what you get

5 years ago

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Nianchi Jeanette Tillman

In the past I have experienced excellent service from Choice Warranty, unfortunately for the repair of my frig it is not good. My frig stopped 5/6. Repairs have been attempted but frig still doesn't work. It is now 6/7. I am told I have to wait 30 days from the first repair to know if I am entitled to a replacement. The frig is almost 15 years old. WHAT'S DO THE NEED TO FIGURE OUT. I've been lugging ice packs back n forth from my deep freezer for WEEKS. R u trying to see how many ice packs it takes to cool a frig or how long food last in a broken frig? Two attempts have been made. IT CAN'T BE FIXED. I hope this is not the way things will go for any other claims I put in.

5 years ago Edited June 7, 2023

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Robert Monticello, IN

Took way to long to come up with a tech to do the job. I’m currently waiting (over 40 days) for service on my roof attic fan and all I hear is Covid19. A few months ago I had your service at my main home in Marion. My over/microwave had a problem with the blower fan motor. Parts were not available so I was turned over to one of your warranty people. I did the shopping for you and found a new replacement over/microwave would cost $2, 789.00, I got three quotes all within $10.00 of each other. Originally offered $500.00 but due to my complaining, got up to $850.00 far from what I had to pay for the replacement. I took the $850.00 not happy but stuck in need of over/microwave. Based on last summer you passed on replacing the heater in my pool after you had two experts tell you it needed to be replaced. The cost for a new heater $2,000.00. I was offered $500.00 and finally said ok I needed something to heat the water. I agreed but never received the $500.00. Why would I never tell people your warranty isn’t worth the toilet paper its written on. If my fan isn’t fixed before end of month my attorney will start a class action law suit against you for false advertising and state of Indiana will not allow you to sell your insurance in our state. People get tired of hearing the problem is Covis 19, its not. I have has all new wiring installed, new circuit breaker panel, and replacing ceiling and flooring plus remodeled the bathroom and plumbing in the 40 days its taken you plus had all new windows installed in the time its taken you to repair my roof attic fan. At the rate you’re going see you in court. I will be contacting George Forman to let him know you don’t support your claim “if you can’t fix it you replace it” as he will be named in the suit for making that statement on TV.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 31st, 2020

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Shirley Williams Montgomery, AL

Your Representative, Ken, was very professional and kind....he explained the warranty program to me thoroughly and explained your program in-depth. Thanks so much! Mrs. Shirley P. Williams

5 years ago

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Collis DeCoteau Verona, NJ

The salesperson made me feel comfortable to buy their service. So I purchased a 3-yearservice plan in April,2016. My first claim is when my disappointment began. In a dispute I was forwarded to the Retention Director and finally, supposedly to the Senior Manager before the problem was satisfactorily handled. I would have been comfortable if those two were the ones who always handled claims. But the run around and frustration I subsequently encountered on other claims, caused me to not even consider renewing my contract despite their appealing renewal price.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

Choice Home Warranty Reviews