Choice Home Warranty Reviews

Pushy sales for more than I wanted and made clear wasn't going to sign on for and yet continued to try and pitch the sales for a 5-6 year plan pay up front. Good reviews but seems very obvious kick back for how much you sign up for

I am sorry this warranty company is a scam. I have a $1000 appliance that stopped working. It took three weeks for a service person, handpicked by CHW, show up. I tried to get CHW to find another service person multiple times, but they would not change the appointment. The service person showed up and determined two parts were needed. It took three weeks for the parts to come in. Then, it took another two weeks for the service person to return and put in the parts. Yup, that did not fix the appliance. One week later, CHW notified us that they would not fix the appliance, but would cut us a check to buy a new one. Well, they gave us under $350. I contacted the manufacturer, and asked them for a quotation for replacement of like kind. That would be $1,250 retail. I have read the policy many times, and it does not guarantee replacement cost. Instead, they offer "their cost" for an appliance with similar specs. $350 is all! I asked them to please tell me where they could buy a similar appliance for that amount. They could not give me an answer. I tried to push this up the chain, but there is no leadership chain. Just dead ends. There is no way to negotiate or justify for a different amount. They said we could decline the settlement, which means just not take the check, and they would close the claim. Oh, they also will not pay for delivery or installation of a replacement appliance. That is in the policy. I would absolutely avoid CHW. We have tried twice to get them to pay for broken appliances, and both times we received less than 25% of the cost of getting and installing a new one of like kind. We used to have American Home Shield. While they were also a bit tight with the reimbursements, they were significantly more reasonable. AHS was also significantly better at getting a prompt service visit and response.

Our A/C has been out since July 3. They never found a technician to come out so I found my own. The company I chose doesn't work with warranty companies, and Choice Home won't authorize a reimbursement unless the company uploads their diagnosis. I have the paperwork, but cannot upload it myself because Choice Home won't accept it from me. They keep promising to email me, and even though I have confirmed my email twice with them, they have yet to send an email. I left a message to have a supervisor call me , and I still haven't received a call back. We had an issue with our washing machine, and their tech just didn't show up. Then, they sent someone else, and that person didn't even use the replacement parts, just used Lock-tite to keep the old part in place. Our ceiling fans needed service, and the tech called 5 minutes before arrival - no prior notification - so no one was home for the service. This happened twice.

The technician was very knowledgeable about the LG dishwasher. He properly ordered the parts needed to fix the dishwasher and had the parts within days. Thank you.

The Choice te h worked with my schedule. He knew his around my broken microwave. Parts had to be ordered and I'm hoping that it will be repaired soon. Thankyou Choice

Certainly! Here's a draft of your review: --- I had a very disappointing experience with this warranty company. They were extremely dishonest and unprofessional throughout the entire process. Initially, they claimed that they wouldn't repair my AC because the technician allegedly diagnosed the problem as a pre-existing condition. However, when I spoke directly to the technician, he clearly stated that this was not true. To clarify the situation, I had all parties on the phone at the same time — the technician, the warranty representative, and myself. Despite this, the representative continued to lie about the diagnosis. The technician even showed me the report they submitted to the warranty company, which contradicted the company's claims. Yet, the representative persisted with their false narrative. What’s even more frustrating is that they never returned my calls or sent me an email denying my claim. I had to follow up multiple times just to get any response. It’s clear that this company is dishonest not only to me but also to the technicians they send out for warranty issues — they seem to be complicit in these lies. While their prices may seem attractive, the unprofessionalism, dishonesty, and lack of transparency make them a terrible choice. I cannot recommend this company to anyone and advise caution if you're considering their services. --- Would you like me to make it more formal or add any specific details?

As seniors exposed to an open garage, we're concerned about our safety. However it looks like we'll be spending another night worried night exposed because Choice can't find a company to come and fix it. I usually have a great experience with Choice but unfortunately not now.

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

Spoke to a Mr.Jacob P on 5-19-25 Conversation with him was very professional AND informative. Can certainly understand why Choice is rated number 1 in your industry Thank You James G

Daniel provided me with excellent customer service. He's patient, professional, helpful and very friendly! He assisted me with resuming my account and got me back on track the same day. Thank you, Daniel!!

Easy to use app to report service needs. Quick approval of claim and service finished in just several days. The part was ordered by the service tech right away and installed the next day.

One of the best home warranty companies, that takes action right away. Issues are fixed and covered by Choice. From opening a ticket with choice to the fix is a smooth process. Very happy client from last 5 years.

They are very responsive in finding and sending a technician when I initiate a claim. They have also approved any repairs that might need to be made quickly. I am very satisfied with their service.