Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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Robert

I paid additional money to cover pool equipment. It has been 11 weeks and still no response to approve. Stalling to make me pay out of pocket or deal with a public health hazard and fines. Complete and utter criminal behavior on their part. Find another company while you can

1 year ago

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Verified Customer

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Larry

I like Choice Home Warranty, but It takes to long for you to call me back once I try to make a claim, sometimes two - three days, and sometime I don't ever get a call back!

1 year ago

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Verified Customer

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Rosalinda

Technician very knowledgeable and friendly. He gave feedback with when product available and service date

1 year ago

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Maryann

They are professional and polite. Easy to work with. I needed help with my AC unit and they handled it beautifully.

1 year ago

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Delisa Jemison and Xavier Howard

The last few calls and assistance I had, has been great the timely response and customers service has been very professional.

1 year ago

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BG

This is my first year trying a home warranty. 😊 The representative has been thorough and patience explaining the benefits of the warranty.

1 year ago

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Verified Customer

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Geoffrey A

The technician who came to fixed my fridge was very professional, will definitely recommend him to my friends.

1 year ago

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Verified Customer

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Thomas

Monthly premiums increased rapidly, the service fee increased from 80 to 100 in a matter of months, and did not replace an appliance that couldn’t be fixed. Paid half the value.

1 year ago

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Verified Customer

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Roberta Talley

I was not aware of payment being made to the the technician. Therefore I made a double payment to Choice $100 and $100 to Technician Rucker.

1 year ago

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Verified Customer

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Dion And Allison McCreary

The vendor has rescheduled our appointment 5 different times, cancelled 4 and we are on the 5th attempt. Our AC is still not fixed even though it has been approved for repairs. I have lost time at work twice due to the vendor not showing up as scheduled. The lost time cost me income.

1 year ago

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Verified Customer

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James/Nancy

I made a mistake buying this policy from this company. Dishonest no responce. Underwriters sneaky. Did not communicate denial so I had to pay for another claim. Do not buy from deceptive Choice Home Warranty.. They UNDERDELIVER!

1 year ago

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Verified Customer

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Willis Zeinert Jr.

My claim was handled very promptly by well trained technician. Would recommend service to everyone.

1 year ago

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Verified Customer

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Kimberly

Awful shady technicians and $100 is now the service fee it's total rip off and they rip you off for $100 and say that somebody else has to come out cuz it's in their realm of pixie or appliances so no I don't want to be ripped off anymore I already got ripped off for a hundred bucks and it's not going to happen again otherwise I'm an idiot

1 year ago

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Robert

None of my claims serviced by Choice Home Warranty were satisfactorily resolved or completed. Some contractors / technicians were inexperienced and incompetent. CHW is much too argumentative regarding job quality or completion and our contract interpretation.

1 year ago

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Verified Customer

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Andrea

Just had to use for my first claim. Everything went smoothly and quickly, easy to put in a claim. Great communication.

1 year ago

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Verified Customer

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Mike

I had a frustrating experience with my water heater replacement. The costs were much higher than what the contract stated, which felt unfair. Additionally, I recently faced a similar issue with my air conditioner needing replacement. Overall, I'm disappointed with the service and transparency regarding these repairs.

1 year ago

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Verified Customer

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Stephen

I had a frustrating experience with the service. While they were willing to talk, they didn't take any action to resolve my plumbing issues, which were serious enough to be flagged by a plumber. I felt dismissed and my concerns were not taken seriously, leading to a disappointing outcome.

1 year ago

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L W

I was put in contact almost immediately from GHW with a technician. The company they sent was great!

1 year ago

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Verified Customer

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Linda

Takes weeks to get a service person to come. I have to call and call. I had to wait two months for someone to fix my toilet and in mean time had to shot in a bucket

1 year ago

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Verified Customer

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Frank

Most vendors do not show up to perform repairs. Choice finds every angle not to honor a claim. I.e. garage door spring broke (covered item) which caused door to come off track. Choice denied claim because door was off track???

1 year ago

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Verified Customer

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Carolyn

Gave a 4 star because I’ve only had to use them once. However, the booking, service performed by technician was to my satisfaction.

1 year ago

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Donna

I regret getting this warranty. You have to use whoever they send. Then they do not service your product or not covered by warranty, so you pay double fees, first the warranty service fee then the service call and repairs. So disappointed. Definitely a rip off.

1 year ago

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Verified Customer

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Patricia

They would not approve a replacement circuit breaker like the one that didn't work. A circuit breaker that is an ARC Fault breaker and required for the house. They schedule a contractor without inquiring what days or times would work instead of having the contractor call to set an appointment. I would not recommend them.

1 year ago

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Verified Customer

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Artis R. Williams ,Sr.

I liked the contractors approach from the start,knowledge as well as prompt accessments of job needs.

1 year ago Edited August 11, 2025

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Verified Customer

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Donna Roby

I feel CHW are making excuses to not pay for broken appliances services even though I paid for the Total Package!!! I had a broken refrigerator it took a very long time for Choice to approve my services. Enough is enough! I am seeking another

1 year ago

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Mary Alffaro

I have had so many issues getting service. The company’s they have sent over for my repairs have not done their job. I am still waiting for the Comapny to submit information to the home warranty . It has been five days since they check s my ac unit and I still haven’t gotten a response.

1 year ago

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Verified Customer

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John Kelly Jr.

I HAVE NEVER HAD A PROBLEM WITH CHOICE AND RECOMMEND THEM HIGHLY. I PAY THE DEDUCTABLE AND THE REST IS COVERED.

1 year ago

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Teresa

I’ve had Choice Home Warranty for about 10 years. I’ve used them 5-6 times. A great experience every time.

1 year ago

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Patricia

I have been very happy with Choice. Every time I have called they have responded and resolved the issues. Very pleased.

1 year ago

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Verified Customer

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Lee

On July 10, I submitted a explanation of the cause for a claim that I had submitted. To date, I have not heard back from the adjuster. It seems like a long time to reply

1 year ago

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Verified Customer

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Librado

My stove clock which operates the clock and electric oven stop working. It can’t be replaced based on age. Choice is only giving my $389. It will cost me over $6000 to replace the stove. There is no justice in the very little payment. Please consider a larger payment.

1 year ago

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Verified Customer

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Joan

I had to call Choice on two occasions since I signed up. In both cases, the contractors were excellent.

1 year ago

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Verified Customer

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Beverly Windley

The best home warranty. I had electrical issues in my bedroom and kitchen and the technician fixed it in no time.

1 year ago Edited September 3, 2025

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Verified Customer

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Robert Vinisky

The second service rep I contacted did a great job fixing my stove at a cheaper cost than I would have paid without the warranty.

1 year ago

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Brett Leftwich

I have been waiting for over a month for my ceiling fan to be repaired. The technician assigned dud not show for the scheduled appointment & now does not answer or return phone calls.

1 year ago

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Verified Customer

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Lindsay

Absolutely terrible, cancelled after three weeks waiting for them to find an AC tech in the area! Charged twice for same call out, the original tech said he would no longer work for them since they never paid in time and he had to fight to get his money from them.

1 year ago

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Verified Customer

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Tony

1. I had a very bad experience with customer reimbursement for self repair costs and is still not resolved for 3 months 2. The service handled by repair company assigned by Choice Home Warranty is unsatisfactory due the service of my fans and toilet.

1 year ago

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Verified Customer

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Brenda

Choice Home immediately got ahold of us regarding our air conditioner. We were extremely happy with the service we got

1 year ago

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Verified Customer

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Maurice Laderman

Everything when great. Plumber arrived on time , replaced valve and so far all is well. Great Job Choice

1 year ago

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Verified Customer

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Dave

Additional from previous review. On dishwasher claim they offered $272 to replace Kenmore Elite stainlees steel machine. They also simply send you a check within 30 days. Very difficult to deal with. If you expect to have your appliances replaced with a like macine in a timely hassle free manner, Choice is not what you want.

1 year ago Edited July 9, 2025

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Verified Customer

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Richard Voorneveld

I only had to make one phone call. The next thing I knew I had a repairman & my ac was fixed . Thanks!

1 year ago

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John Penaflorida

The service provided guarantee a fast response, high quality, very professional and good quality workmanship.

1 year ago

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Verified Customer

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Bradley

It is one terrible company. I’ve had a claim on a washing machine since April 30. They’ve been here six times and having correct the washing machine so I asked them where were they gonna do and they just gave me the runaround. This is a terrible coming and veterans recommended this company

1 year ago

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Verified Customer

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Jean

I don't worry because I know that I can get good, professional repairs when I need them and that it will be affordable.

1 year ago

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Verified Customer

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Ron

I have had Choice Home Warranty for 4 years and have had 3 claims. They have always been quick to respond and have resolved the issues promptly.

1 year ago

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Mary

Can’t reach anyone by phone, you have to wait for Choice Warranty to call back. Then they set up a technician to come out over a week away. Frig wasn’t working, operator didn’t care I was loosing all my groceries, about $300. Couldn’t get an apt sooner, Choice Warranty doesn’t care

1 year ago

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Verified Customer

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Karen

They don't honor their word.. Charge you and then tell you. They don't cover that, after telling you they'll send someone out for the same issue, They know they won't cover. Tell you they have no one to come out. And do the work so to hire your own people, and then pay you less than 1/3 of what it costs to have it fixed. Not honorable.

1 year ago

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Verified Customer

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Sankar

so far no issues, one incident submitted, but scheduling took 2 weeks for the technician to attend and fix the issue

1 year ago

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Diane

THEY TOOK FOREVER TO ASSIGN A VENDOR. They did finally offer the option to be reimbursed and find my own vender. The reimburseent procedures are so complicated that my vendor did not want to do it. Therefore I did not get any reimbursement.

1 year ago

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Verified Customer

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Glenda Patterson Hudson

The technician fixed the problem and explained everything step by step on cleaning the drainage on my heat pump

1 year ago

Choice Home Warranty Reviews